[Resolved]  LG CDMA Mobile Phone (LG6300) — handset not working properly

LG / LG handset 6300 — Issue in my handset

Hi,

I had an issue with my LG6300 handset i have informed so many times to LG company as well as service centre but they are not given me a solution or also they are not replacing my henadset. Please help me for the same, please find my email communnication with LG.




[protected][protected][protected][protected]
From: Manish Munjal
Sent: Saturday, May 28, 2011 1:12 AM
To: Manish Munjal; LG Service
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Hello Vishal,

Any update on this request?.

I got the call on tuesday[protected] from "Sanchit" regarding the confimation of deleivery of the handset, as per him either my set will going to be fully repaired or replaced with new one.

Yesterday i tried to reach him out at 12:30 pm[protected] and he replied that he will confirm me the updated status with in 5 minutes, however i don't received any call/update from him and when i tried to reach him back so many times but i am not getting any responce from his side. This is not a professional behaviour.

Please update me the exact ETA for the resolution of my porblem ASAP.

Regards - Manish Munjal


[protected][protected][protected][protected]
From: Manish Munjal
Sent: Wednesday, May 25, 2011 6:52 PM
To: LG Service
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Hello Akanksha,

Thanks for getting back for the issue and I wil contact "Vishal". If required i will contact you again fro the same.

CC Vishal - I hope i will get the possitive result from you ASAP.

Regards - Manish Munjal


[protected][protected][protected][protected]
From: LG Service [[protected]@lge.com]
Sent: Wednesday, May 25, 2011 4:34 PM
To: Manish Munjal
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Dear Customer,



We are sorry to learn about your dissatisfaction.



We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Branch Service Manger Mr Vishal Sharma on his mobile number [protected]





Thanking you and reassuring you of our best services always.



Thanks and Regards.

Akanksha Verma

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)







From: Manish Munjal [mailto:[protected]@hcl.com]
Sent: Wednesday, May 25, 2011 1:35 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Cc: [protected]@lgindia.com
Subject: RE: Issue with my Handset LG6300.



Hello Akanksha,



Please find my details as per your requirements.



Postal Address - A-41, Jagat Puri, Street No-4, gurudawara road delhi-110051.

Contact No - [protected] and [protected].



Regards - Manish Munjal




[protected][protected][protected][protected]

From: LG Service [[protected]@lge.com]
Sent: Wednesday, May 25, 2011 11:56 AM
To: Manish Munjal
Subject: RE: Issue with my Handset LG6300.

Dear Customer,



Thanks for writing in to us.



In order to assist you with your enquiry, we require your Postal address and contact number.



Kindly send your complete address & contact no. ( along with this mail), so that we can do the needful.

Further, we would request you mark copy on our service ID [protected]@lge.com.



Thanks and Regards.

Akanksha Verma

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)



From: Manish Munjal [mailto:[protected]@hcl.com]
Sent: Tuesday, May 24, 2011 8:47 PM
To: [protected]@lgindia.com
Cc: [protected]@yahoo.com
Subject: Issue with my Handset LG6300.



Hello Team,



I am very unhappy after purchasing LG handset LG6300, so please request you to change my handset or provide me appropriate solution for the same.



Please find my attached service call logs details which i logged when i faced problems with my handset, apart from that i went to service center so many times and was given temporary solution every time. Most of the times, when I approached them, instead of logging a complaint, they use to provide me solution and the service was not documented. Inspite of many visits to the service centre, my problem still presist.



The warranty of the handset is about to expire and I am helpless.



I didn't expect such unprofessional behavior from a reputed company like LG.



Please provie me permanent fix to the problem else I will be forced to rush to consumer forum.





Regards - Manish Munjal

Agreed

i have taken new handset of LG CDMA model is LG6300 soon after it started giving severe problem in displaying names and numbers.
someone message me but number flashes of some other person.same case with missed call and other call. its not showing correct numbers. i have complaint this to my dealer from where i had purchased it. he has sent my mobile to service centre 2 times but still this is not working properly and the problem remains as it is.

now when i asked that to replace the handset he is refusing and asking me to contact LG company.

my details - vijay kumar singh ([protected])
dealer details-mishra mobile centre telco colony kharangajhar.([protected])