LG Electronics Complaints & Reviews

Dear Sir,

We have purchased a single door refrigerator model LG-195N G 5 on 01.10.2011 vide bill No.13187 of M/s.Kalinga Sales, Chandrasekharpur, Bhubaneswar. The refrigerator is yet to be installed. The toll free number is too busy to receive us. Further, the telephone numbers of your regional office appears to have been changed. Therefore, you are requested to make necessary arrangements for installation and demo of the regrigerator early.
Thanking you.
yours sincerely,
HSR Nanda,
LIG-8/2, Arya Vihar, Behind DAV Public School,
Sailashree Vihar, Bhubaneswar-751021
Mobile No.[protected]

My Lgp500 was not booting which i purchased on 4/4/2011.I visited my nearest customer service for mobile phone center at Ascent Solutions Jayanagar Bangalore.They first ask me for 1 day time to revert then they said they are not able to image so will take 2-3 days after i asked give a proper date they said Wednesday.I am calling since morning and they are not picking up the call.No response from their side. i just want to know which kind of service LG is providing .If it will continue Brand will be ruined within few time.Its a time for service only.

On 2nd Oct 2011 I bought LG LED TV , Tatasky set up box from Croma-Woodys, JPNagar, Bangalore. The shop owner promised me to deliver the TV and set up box on 3rd Oct 2011. But he failed to meet his commitment. On 3rd Oct I called the customer care 3 times, on each time the customer care executives promised to keep the commitment. I was off for that day to receive the products which I had ordered from Croma. No one informed me about the delay and not even kept their commitment. As I din't have shop owners number, I asked customer care executives to arrange a call with me to shop owner, that was also not done. It was a very bad experience with Croma. I am planning to go to CONSUMER COURT for delay without information.

I purchased a front Loading Washing Machine (MF8068NDP) ( SL. 8270) from Biswajit Furniture, Raiganj, Uttar Dinajpur on 01.10.2011. After opening the pack, it is found that Right Bottom Corner and Right Bottom Side (75%)has been curved inward.Perhaps it has been damaged likewise during transportation. I reported the dealer as well the person who came to demonstrate the machine. He is saying that he will make good the damage. But I am not ready to take such a repaired washer and I in doubt Whether it would be like new ?
Please do the needful so that my machine is replaced with a fresh one.
Basudeb Kr. Chakraborty,
P.O.: Raiganj, Ukilpara, Lichutwlw, Barabasa.
[protected],
[protected]@gmail.com

I am Suneesh.S from Chennai. I live in Pallikaranai near Velacherry. I had brought a 1.5 tonne 5 door 3 star AC on 22-May-11. It was working fine. Suddenly in September we could see there was a no cooling effect in the AC. We then raised a compliant on 12-September-11 but no one attended to the compliant and we had to keep calling the customer service regularly. After much of pressure they gave their convenient timing, on which day we were not available. They told that in such a scenario they will cancel the complaint number and asked us to raise a fresh request. We did the same on 18-sep-11 wherein they gave a new complaint number RNA[protected] but no one responded to the compliant. We were very frustrated by the way things were handled. Then after continuous follow up a technician came on 22-Sep. He said there was a gas leakage and need to refill the gas. He gave me a number of a company called subzero technology stating that I need to call them. I then started calling this company. Even they did not turn up. Feeling very angry and frustrated, I again called a customer service center and they again raised a new compliant number RNA[protected] on 29-sep-11. This time they gave a number of LG customer care officer named Bhuvaneshwari ([protected]). She told me not to contact subzero technology and said the compliant will be looked to. On 30-September-11, a guy from Vision enterprises Tambaram called and told he will be coming on Monday (03-September) to get this issue sorted out. To be on a safer side I took leave for the entire day and was following up with the service center. On Monday they gave me new number of a person called Puroshothaman ([protected]) who said he is a Supervisor. I asked when can he come and he said that technician will be available only on Wednesday or Thursday . So atlast my issue is still not resolved. We raised a compliant on 12-Sept and still the AC is not fixed. So what is the use of buying an AC if i cant use it in the summer time. I have never seen such a poor customer service. More than that what is appalling is the lack of co-ordination between LG customer care and the service centers. This issue has caused a high degree of mental agony and lack of trust in LG. Our family have been buying regular LG products till date but this particular issue has killed the confidence we had on LG.

Nowadays I see companies giving contact of service managers or any higher officails in the company if there is any issue with customer care. But when i searched LG i could find none. whoever looks at this mail I request you to handle this issue.

IT IS EASIER TO RETAIN A CUSTOMER THAN TO FIND A NEW ONE

We have lodged two complaints for improper display on screen vide complaint no RNA[protected]Exe name - Sumitra) & RNA[protected] on[protected]Exe Name - Sonal)

In first compliant one service executive came & said he will come after two days, no body came & complaint was later closed as resolved.

In second time service executive came & stated that first we will replace EST and then see if required we will change picture tube. Due to unavailibility if EST he confirmed us that will revert back but till date no body came to resolve the matter. The complaint was lodged on[protected] means its already more then two months.

Please intervene in matter & resolve the same asap.

Thanks & Regards,
Vikas Agarwal
[protected]

My Rs 11,000 worth microwave oven stopped functioning after only 4 years of service.LG technician after inspection told me it cant be repaired as the electric control pcb spare is not kept in stock . besides 4years is a long time we dont have spares for even two year old stuff !
I am a practicing electronics engineer and know almost for sure that the processor may have partially failed as the timer works,MAGNETRON works only the...

HELLO
I AM POOJA AGRAWAL FROM SAMBALPUR(ORISSA).I BOUGHT A LGA350 MOBILE PHONE ON 31/07/2011 FROM THE DAY I HAVE PURCHASED THE PHONES I AM FACEING LOTS OF PROBLEMS. I PURCHASED THIS MOBILE FROM SAMAY ZONE SAMBALPUR.it creates problem like heat during charging outgoing voice problem,hang up,when i m using this some times function dsnt work properly then i gave to SAMAYA ZONE for helping..they give me 10 days time then i m going to recieve and in 2 or 3 days theyu create same problem an di gave my cell i m not satisfied...plz help me fast
my contact no is [protected]

I have a Reliance walky home phone with following details.

Ph No[protected]
Device Details: Lg Electronics Inc,Model No : LSP-400R,
FCC ID: BEJLSP400,
S/N : 512HPDE509490 ,RSN : RLGFW[protected],

I am Using a Walky home phone till 3 years.But one problem that am facing still 3 months that call diverting option cant be activated on this phone and also on this no.Its very importane for me to divert call from home phone to my mobile .But the same process cant be successd till now.I have contacted to Customer care 15 times .During call they some times told me to call after some time ,our system problem is going on,then i called back ,they assured me that my problem will be solved within 24 hours.
Thsi type of assurance they given me for 10 time and also provide me the complaint no 7 time .the following complaints no s are provided below.

[protected]/09/2011
[protected]/09/2011
[protected]/09/2011
[protected]/09/2011
[protected]/09/2011
[protected]/09/2011

Some one from your side visited my home for replacing the battery and assured that the same problem will solved ,but the same problem continue.After they also replace the walky with another one ,after also the problem continue.
Your engineer who visited my home given a contact no ,that he will solved my problem ,the details given below.

Contact Name : Mr P. N . Singh
Mob : [protected]
Okhla Office

I called him with my problem ,But he replied me that he had no time for my problem .He cant solved my problem .Also he told that they have no time to solve customer problem.I dont know what type of employee you having who had no time to solve customer problem.Then what kind of service you are provide .I lost my faith on reliance .Reliance telephone Home Phone ya mObile only a froud one.Which only know how to deduct money from and how to take money from customer but dont aware about the service,Thsi one is the last mail ,After this i cant call or maild .I only take action with TRAI.

My Contact details

Pradeep Samal
Flat No -95,DDA Flats
Lado Sarai -
New Delhi -110030

Mob No : [protected]
[protected]

Hello,

My name is Kshitij Chaudhary and I am a consumer who purchased an LG Split AC on 19/05/2011 from JAI ELECTRONICS(Jankipuram,Lucknow).The Model Number is LSA6CR2A.The Serial Number on the bill is 102AAMY008763.I have made 8 complaints regarding the air conditioner and nothing worked out.The complaint was served the first time we made however it did not helped the cause the the problem remained.
I have tried to get in touch with few of LG Representatives and their behaviour towards the Services is horrendous and makes it feel like they anyways care a damn.
The LG Official's I spoke to are:
Mr Arshad Iqbal [protected]
Mr Abid [protected]
Mr Sharma [protected]
Mr Jatin [protected]
Mr Neeraj [protected]

They are providing a pathetic customer service and the response is awful.My new LG AC which was purchased in May has not worked a single day properly and the entire season is gone.It's been six months now and I neither have a solution nor have any reason to believe that it will be rectified.

My complaint numbers are RNA[protected]
RNA[protected]
RNA [protected]
RNA [protected]
RNA [protected]
I have few complaint number missing which I am sure they will be able to track once you run this in their system.

Dealer's Name and Number :

Mr Deepak [protected]




Thanks,

Kshitij Chaudhary

Dear Sir;

I am Naidu Ramachandra,I don't know how to communicat with LG,Because ur customer care number and service mail id and service center number no one were working.
I send two mails on [protected]@lgeindia.com both are bounced.



regds;
Naidu Ramachandra.
Mob No-[protected]

BILL NO : 259
Date of purchase : 28/9/2011

I had bought an AC model no : LWA5ER3 .. cost : 17,978 from an authorized dealer named : Techno Electronics ( [protected]) in Ahmedabad through the Canteen Store Department.
The delivery has been made but till now no one has come for the installation and demonstration of the AC. This is being highly inconvenient and now the dealer has also stopped attending to my calls.
I would like the needful for the above situation to be done.

thanking you
Lt Col VS Pandey
mob no : 91 [protected]

had logged a compalint for my washing machine which was not working for drying processing. This complaint was closed on 18/9/11 but at the same time while working on this complaint 2nd problem arises that machine is not washing the cloths. On the next day itself I have informed the same to the executive of ritesh Electronics. After reminding him for 4 days from 19/9/11 I have logged a new complaint on 24/9/11 "RNA[protected]. Till date the issue is not resolved & no updates received from any person.
As per the customer care executive the issue should be resolved within 48 hrs from the complaint date. but I am facing a proble from 19/9/11. I am in regularly calling the executive but not getting any solutions.
This is my first time to deal with the LG for repair service which is very hectic & more disappointed about the company.Let me know if your are going to resolve the issue or should I resolve this from other sources.

Thnaks
Santosh Phartale

I HAVE A FRIGE MODEL NO. GL-181PM WHICH HAD STARTED GIVING PROBLEMS IN JANUARY AND ON MY SUSEQUENT COMPLAIN NO. RNA[protected] DT 3.1.11 A LOT OF PARTS WERE CHANGED AND I WAS BILLED FOR RS 5000/-.
ON FURTHER DIS-SATISFACTION I HAD MADE SEVERAL COMPLAINS :-
RNA[protected] DT 25.01.2011
RNA[protected] DT 31.01.2011
RNA [protected] DT 05.04.2011
RNA [protected] DT 04.06.2011
RNA[protected] DT 14.06.2011
I WAS CHARGED FOR ALL THE VISITS AND A FEW MORE PARTS WERE CHANGED AND I WAS BILLED FOR ANOTHER 5000/-.
AND NOW, WHEN ITS STILL NOT WORKING PROPERLY, THE EXECUTIVES ARE TELLING THAT ITS IRREPAIRABLE.
MY POINT IS THAT IF IT WAS IRREPAIRABLE THEN WHY WAS I HARASSED.
THIS IS NEGLIGENCE AND BAD CUSTOMER SERVICE.
IF I WAS INFORMED ABOUT THE TRUTH IN THE FIRST CASE I WOULD HAVE PURCHASED A NEW ONE .
IT IS FRAUD.

inspite of my two earlier complaints LG has not bothered to rectify either of them regarding cheating by LG dealer Abhi electronics,sector-10,faridabad for delivering lower model of doubledoor refrigerator.secondly its auto defrost is not working for which i want change of refrigerator as it is giving this problem time and again and LG engineers have already tried their best. i will appreciate an early and favourable response from trusted company like LG.

Hi,
I had logged a complaint with the lg service care center in the 7th sept 2011, till date there is no repair done of the product. The service engineer mr kiran came the next day and before opening the product he said that one part has to be replaced and took Rs 200/- as service visit for which he did not give any receipt. tried taking the matter to his manager he gave me a number which does not exist. Again called the lg call center they gave me the number of MS service center, the person sitting at the center only knows how to put the phone on hold and no resolution received. Again i called the lg call center they gave me the number of mr sayyed(lg customer care engineer), this gentleman never picks up the call. Called the lg center again they shared me the number of mr swapnil(LG area sales manager), this gentleman also never picks up the phone. The call center was tired of giving me excuses and told me that they were unable to provide any further assistance of any seniors number. After all this one day the engineer mr kiran came home brought one part and then said this part is ok some other part has gone faulty and that need replacement. such a POOR and PATHETIC SERVICE.
What kind of service is this? the sales team is not bothered of after sales, the service team is not owning responsibility for the servicing the product....consumer made the mistake of buying the product from LG. ALL FELLOW CONSUMERS ....BE CAUTION WHEN CHOOSING THE PRODUCT WITH POOR SERVICE.

sir,
1. I am Anuj Sharma, a regular user of lg products.
2. This with reference to my complaint made to your customer care center about 1 month back regarding the malfunctioning of my microwave.
3. My microwave's (purchased in 2009) heating system is not working since about 1 month. I had registered my microwave in your Happy Living Plan and my microwave is covered in warranty till FEB 12.
4. I was assured that the local LG customer center would be attending to my complaint within 24 hrs. They did contacted me after about 4-5 days but they refused to come to my home to repair it.
5. It is not possible for me to go to the service center due to some unavoidable circumstances. therefore, i request you to direct your local service center to attend to my complaint at my place..
6. My contact no is [protected].
7. I shall be grateful..

I had purchased one LG 1.5 ton Split AC (5Star) at Rs. 30,000/- from Khosla Electronics, Beckbagan, Kolkata,Phone[protected],[protected] on 14/08/11.
Due to delay in enhancement of my electric power by WBSEB I had contacted LG service at[protected] for installationon 24/09/11.The service engineer came on 26/08/11 from Midnapur service centre (phone no[protected] and found one 5/8 inches copper pipe missing as he opened the sealed
pack of the outdoor unit (Sr. No-102NAVX009639 OF MODEL NO- LSA5DR5S)
himself. He then acknowledged the defficiency in writting on the back of my buyer's invoice. Immediately I had reported that to Khosla Electronics (complain no-16122
dt.26/9/11) who told that they had nothing to do except lodging a complain to LG customer service only. I had also complained to LG customer care (complain no-
RNA[protected] WHO told to contact Midnapur service centre again.
Midnapur service centre told that they can provide that pipe at an extra cost of Rs.180/- per foot approx.
Now shall I pay for the pipe twice as I had already paid for the whole machine which should include that pipe automatically?
-ANIRBAN PAUL
[protected]@yahoo.com
Mob no-[protected]

I haveAMC of my top load washing machine. The machine was not working and have logged a ticket with call centre on Aug6,2011 and the Job Number was RNA[protected]. The engineer visited our home and told us that the machine need to be taken to workshop and will be picked within day or two. But was picked on Aug24,2011 after several followups. Since then we are following up on daily basis with call centre , Pooja Mathur ([protected]), Kapil ([protected]) , Deepak ([protected]) and service centre (4177550 , [protected]). Most of the times either the phone is not responded , told that we will get back to you or we have not received the parts.
With old parents at home and a two months old baby what is the use of taking the AMC . I request you to refund the amount of AMC and send my machine back immediately after getting the same repaired.

I have made a complaint on my LG Television which has a Power supply problem, on the 12th Sept 2011. They said a Part needs to be replaced and will be done within 3 days.

Complaint No. - RNA[protected].

The part is a common part which all technitians say goes Bad on the LG TV model 32LB9RA.

The LG Technitians nor their bosses have been able to give me a date and time by when they can fix this problem up as they say they dont have the part.

Today It is the 25th of september They havent reverted back and Whenever I call them they keep saying it will take 3 days more.

Should we still buy LG TVs when they cannot service their existing customer. How are they going to compensate for mistakes made to the consumer.

What would the damages bill that they would get if they were in the USA.

These Multinational Companies treat Indians like a pice of !!

Email - [protected]@hotmail.com