LG Electronics Complaints & Reviews

i made an AMC with LG wef 29-sep-10 vide invoice no: ARSSACHECE110/14732 DT 29-SEP-2010. Today i called the LG electronics regional office for more than 20 times but no one taken the phone.How can i lodge a complaint. No phone numbers are found in the invoice copy.

Dear respected Sir/Madam,
My LG GM200 handset was stolen. Kindly block the handset soon. Details are as under :
IMEI Number [protected]
Date of Purchase : 08/11/2010 at 9:18 PM.
I purchased through my credit card
TID. 53319957; Batch NUM: 000179; INVOICE NUM: 000397; REF NUM:[protected]
Purchased from :SHREE MOBILES.
Address : #101, Opp. TOTAL MALL, MADIWALA, BANGALORE 560068.
Using : Airtel No. [protected]
My contact No. : +91 [protected].
E-mail : [protected]@gmail.com
Thanks in advance,
Siva.

I have logged one complaint on 31Jan 2012 for repair of Microwave Till date my Microwave is not repaired and no technician has visited my place.

After so many followup I have not got any result. Even CCO Nisha Nehval and Vimal Mehta are not following their commitments.

Customer care representative are also giving wrong information and they are lying like anything.

LG Service is pathetic.

Dear sir/mam,
My name is RATNAKAR GHIRNIKAR an i have purchase a DVD player of LG from LG showroom KORBA branch,MODEL NO.- DV456 PURCHASED AMOUNT - 3200, after 2 months i found that the USB slot is not working even my 5.1 channel speakers(when connect to DVD player)we called up to customr care from where we got the complain no.(RNA[protected] and nothing else,as per the conversation with the custom care executive a service engineer was supposed to come within 24 hours,but it wast happen , the man came late and was busy with the device for more them 3 hours and at lastly he moved back saying that i am also unable to sort the problem,will come tomorrow and see,in spite of calling couple of times he haven't came, he came by taking his own time an take the DVD player with himself, almost more then a week has been past and we haven't gotta any news regarding our player,today when i called him he said, you have to come to service station along with your speakers and USB device,then what the hell that duffer was doing from last one week,still we are waiting for our player......
please show me that way to get ma problem solved.......

Thanks and regards,
RATNAKAR GHIRNIKAR
[protected]

Dear sir/mam,
above mentioned was my earlier complain but still we are facing the same problem, yesterday i have again lodge a complain in LG customr care ( COMPLAIN NO.--RNA[protected] & as per the conversation a representative was supposed to come within 24 hours to solve the problem, but still i am waiting for someone to come from LG,
let me know very very frankly if my problem is not gonna to solve here then where should i have to knock the door......
waiting for positive and healthy response

Thanks and regards,
RATNAKAR GHIRNIKAR
[protected]

Dear Sir,
We buy new single door LG MAKE refrigerator model no:GL-201KMG5, WHILE BUYING TIME, I FOUND IN DOOR SIDE ONE SIDE RACK IS MISSING, I ASKED FROM SELLER THEY TOLD THIS MODEL IT WILL NOT COME,THAN I PAYED Rs.12000.00 FOR THIS MODEL, NEXT DAY ONE OF MY FRIEND CAME AND SEE , HE TOLD HERE ONE RACK IS MISSING, THAN WE GONE OTHER SHOP AND FIND IN THAT PLACE RACK IS THERE, NEXT DAY WE GONE WHERE I PURCHASED SHOP , i told to that shop owner , u sold me in shortage parts, he not ready to accept, so many fight ,i asked to ahow other piece, than he taken me to his godown and open other new piece , we found rack in that place, than he smartly taken the rack and give to me and just like that he telling may be missed somewhere,

so in this case iam cheated from that show room, now i have doubt whether that refrigerator work good for long or not, may be someother parts missing or damage condition, so i need complete replacement immediately
we payed 100% money so we need good product,so please take action imemdiately

LG merely close a complaint because their technician says he cannot rectify it !!

Very unfortunately I bought an LG washing machine cum dryer in Noida in October 2011. For three months now, all efforts to get a problem rectified have failed. I have lost count of the number of complaints I have lodged. On 17th January 2012 I finally asked for replacement of the machine (complaint no. RNA [protected]) but there is still no response. My frustrating experience has been that their customer care service through toll free number is only for sending a technician after a few days who just closes the complaint without rectifying it and their emails id and website only gives system generated response. Their links to indicate unsatisfactory service or invoke the warranty do not work. Their Area Manager only believes in giving false promises and he does not even have the courtesy to inform when he does not plan to meet his assurances. And there is no other contact number that I can go to, apart from these. In fact apparently LG's time commitments are only to fool the customer.

My sincere advice - NEVER buy an LG product

Dear Sir,
I request you to give wide publicity for below mentioned case against poor service offered by LG to put a light/ to beware your readers against customs services and commitment to excellence and quality as mentioned in LG’s advertisements and booklets.
My grievance related to for Plasama TV, but first of all let me explain you about technical details of Plazma TV that it is like compressed conventional type Gas filled TV. The manufacturer claims expected life of 1,00,000 hours without any problem. But there is a technical problem for Plazama TV that is leaves ghost effect or burning of screen at the place where logo of DTH provider and Channel constantly remains as the particular location of the screen. This is due to inside layer of the panel which is coated with phosphorous get continuous bombardment at logo places which burns out this phosphorous layer leaves such ghost effects seen even after you shut down your TV. So the Plazama TV is not recommended to use as Computer Monitor or advised to disable screensaver or don’t freeze/pause the picture while watching through DVD.
LIFE IS (NOT) GOOD (LG) claims that they have developed advance technology by which the screen is continuously and slightly keep on moving so that the location of these logos gets changing which will avoid such ghost effect or burning of the screen. But as per my opinion, this is a fake claim by LG to make the customer fool. Such technology may exist in other manufacturer except LG.

I bought a 42PZ560R on 15th March,2011 and with little use, I found above mentioned defects, so I complaint the same to LG Customer care (RNA[protected], technician was sent from the company who visited my place and he confirmed that the display panel has a severe issue and the display panel is required to be replaced, I was little hesitate as NO ONE WOULD AGREE TO REPAIR THE NEW TV and LG’s authorised service stations are very famous for making alteration but I has no alternative, half-heartedly I agree. They have taken TV to their authorised service station in Ahmedabad and return back and the same complaint is there. LIFE IS (NOT) GOOD (LG).
Although they claim that the panel is replaced, but I have my all doubts as the picture quality is further detoriated and there are bright ghost effects which can be noticed even from 10 feet distance and without power supply is connected. The said TV was put for Colour Wash/White Wash, as LG claim that such effects will be removed, but as it is it is a fake assurance by LG and there is no change in ghost effects. The worst part of it that the so called authorised service guys update the status / blindly closed the request saying repair has been done. LIFE IS (NOT) GOOD (LG).
The second complaint was registered through phone vide compliant no RNA[protected] and again service personals visited taken back the said defective TV (Second time) to service station on 31st Jan,2012. As there was no communication from them, I contacted LG authorised service station where Mr. Gautam Shah from Dhanraj Services, Ahmedabad was on line and spoke to me in rude and abusive manner as he trained by LG for such things. He was of opinion that although LG claims for advance and latest technology, but it just to misguide and to make the customer fool. Such ghost effect will always remain in all Plazama TV manufactured by LG but and when the customer complains about such issues company trained their service team not to become very serious about such issues and wait till the warranty period is over and then only LG will solve such problem by charging handsome amount from customers. Shockingly, I got a message on my cell from LG that request has been closed without mentioning any reason.
After everyday follow up with Miss Kanika ( LG Customer Care Head Office, Greater-Noida, Phone[protected], Mr Dhiraj Bhasin ( Gujarat Service Head [protected]), Miss Shailee (Gujarat Service Office og LG [protected]), but there is no proper response from them apart from just giving useless commitments, and now nobody is picking up my calls except customer-care, who don't have anything to say except "we have sent a reminder to higher officials, someone will respond", but no one did.
I keep on registering more compliant over the phone (RNA[protected], RNA[protected] and all times I get update that the request has been closed without mentioning any reason.
In fact communicating through e-mails is also a great wastage of time. LG is not intended to provide customer delight experience on the contrary they believe in humiliation of customers. I am sure they are doing big business in service & repair for their low quality products because those are made like that only. LIFE IF (NOT) GOOD (LG).
LG’s team including Officers are not interested to understand the real facts, may be all the concern officers of LG Company are guided such way. I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of LG’s service team. LIFE IS (NOT) GOOD (LG).
As present my under warranty Plazama TV is lying LG's authorised service station awaiting for solution of the problem since last so many days. LG is consuming my warranty period so that they can ask handsome amount for repairing after the warranty period gets over.
A LG equipment of 38K+ failed in ten months and against the 1 year warranty, they haven't came with solution. Are these guys trying to spend next 2 months time in which my warranty will be over or what? I don't care if LG replaces the part or the whole TV but i am not gonna waste my hard earned money like this. I also notice that so many people facing same problem for same product category, clearly indicates something wrong with the product itself. Why on earth LG isn't looking into the actual problem and selling the plasma TVs.
I believe that LG is world POPULAR leader in making your life painful after you buy their cheap quality product & the kind of services offered WITH THEIR HIGHLY UNPROFESSIONAL SERVICE TEAM which has all elements to fool customer in thousands of ways. They have team of nonsense authorised service station people who are professionally trained not to carry out the service and abuse the customer so that customer will fade up and will automatically diverted to find alternative with some private repairer ( Authorised service people working on their private basis) even during the warranty period. I believe that such nexus exists in LG so that LG will save the money and their authorised service technical will earn by exploiting the customers. LIFE IS (NOT) GOOD (LG).
Prof M. A. Lohia-Ahmedabad
[protected]

Dear sir

I have purchased an LG Microwave Oven about three months back. Within three months of purchase it stopped functioning. I registered a complaint No. RNA[protected] on[protected]. There was no response from the customer service till I called again twice .After 7-8 days one person came and inspected the machine and informed that change of part is required. After that there is no information . The BRANND NEW machine is not working for more than 15-16 days now

I am thoroughly unsatisfied with the product ,after sales service and grievence redressal.

I don't thinlk LG is capable of meeting the quality standards and I would like to get money back by surrendering the machine

Radhakrishnan
[protected]

I purchased a washing machine of LG Model No. N7131FN, on 14.10.2008. Due to damage of drainage outlet pipe we contract to the dealer, as per his advice we contract LG customer care through phone on 04.02.12 and want to purchase the drainage pipe. It was inform that the drainage pipe will be reach at my address within 24 hours. Today some person came to me with a pipe and charge Rs. 225/- for the pipe, but refused to pay the receipt/cash memo for that. We contract service centre and it was told that cash memo will be issued only when we pay the cost of pipe as well as service charges. We do not require any service only for replacement of the drainage pipe. Please let me know whether the company will not supply any parts without payment of service charge of any parts will not be available to purchase directly from any of your selling centre?

I, request to kindly look into the matter and do the needful with intimation to me.

We purchased LG LED TV having model name 42LE4600 Product code: 42LE4600 ATR (IN) on 20th Feb 2011 from LG Shoppe , LG Shoppe,No. 108/1, 5th cross, 3rd main, Ganga nagar, Bangalore – 560032, Karnataka, Receipt SL No : 0001959 for Rs.63,000/-.

I have given complaint RNA[protected] on 18/01/2012 about LED display problem. On 19/01/2012, one service engineer came to my home to check the TV and his name is Lohith. He was in my home for 2 to 5 min and said internal display panel broken due to external force. I asked him, How internal panel was broken without broken external panel?. he said, outside panel is plastic so if we put small external force with remote or any other article also internal panel will get damage and also he said it will cost around 18000/- and left.

I had a discussion with Bangalore service center supervisors Mr. RAMESH and asst. manager Mr.Raghunathan Umendra. They are escaping sayin g that panel was broken by us. How we will be responsible for internal panel broken. EXTERNAL PANEL IS VERY CLEAN AND ALSO NO MARK ON IT. i hope internal panel broken on its own due to some technical problems may over heat or may be some other issue. I ready don't understand how internal panel will get damaged without external one.

Appreciate you immediate attention in this matter, I do not believe in fairy tales. Please do not allow me to take any further action.
I request you to resolve this crisis at the earliest and hope that you would positively do the reply. Appreciate your time in replacing Panel and expediting the consumer needs.


Thanks & Regards,
Rajashekar.s
[protected]

Date 04/02/2012

Dear Sir

My complain no : RNA[protected] dated 25/12/2012

Please attend my machine and do the needful immediately.

Thank you

Nilanjan Neogy
Address: 5 Gopal Biswas Lane,Shyambazar,Kolkata -700004 ( Near Shyampukur Police Station )

LG washing Machine complaint no. is RNA[protected], my machine is yet to be attended after 48 hrs of launching complaint .Please send a mechanic at the following address:

Qtr. no. 4302D
Paradip Refinery Township ,
Indian Oil Corporation Ltd .
Jagatsinghpur ,
Orissa -754141

I bought new LG optimus ME p-350 (IMEI NO.[protected]) bill no.-NCS-35845 , dated-28.1.2012 ,amount- Rs6700 from anmol watches and electronics pvt. ltd. From the very first day phone's back cover is not properly fitting on phone. I went to that shop from where i bought the phone and they said go to customer care center its not their fault and then customer care center executive said that its not their fault and said go to that shop only. One more problem, I told shopkeeper that i need a phone which can play hd(.mp4) video & he assured me that it supports hd format, i bought phone on his statement but it doesn't playing any hd video.Its kind of harassment.So i want you to take quick action as early as possible.I am waiting for your reply.
Thanks
Regards

From-Pranav babbar
Phone no.- [protected]
#40,sector-32/A
chandigarh

Technical details of Plazma TV is, it like compressed Gas filled TV as picture tube and manufacturer
claims expected life of 1,00,000 hours without any problem. But there is a technological problem for Plazama TV is remaining of ghost effect or burning of screen at the place where logo of DTH provider and Channel constantly remains as the particular location of the screen. This is due to inside layer of the panel which is coated with phosphorous get continuous bombardment which burn this phosphorous layer leaves such ghost effects seen even after you shut down your TV. So the Plazama TV is not recommended to use as Computer Monitor or to disable screensaver or donot freeze/pause the picture while watching through DVD.
Manufacturer including LG claims that they have some type some of the arrangements by which the screen is continuously and slightly keep on moving so that the location of these logos gets changing which will avoid such ghost effect or burning of the screen. But it is not true in case of LG, or at least in my Plazama TV set as I observe such burning or ghost effect even the the Plazama TV is used only for about 8 months.
Authorised service people of LG, are of that opinion that let the said company claims about their latest technology, but it just to misguide and to make the customer fool. Such ghost effect will always remain in all Plazama TV manufactured by LG but as the customer are not conscious about the issue, nothing has come up so far. When I become very hares with them, LG has taken the said Plazama TV to their authorised service station and return it with the making the said problem more complex. Although they claims that they have replaced the panel but now the picture quality is further detoriated and there are bright ghost effects which can be noticed even from 10 feet distance and even power supply is disconnected. I have all doubts that they have done anything. When I further contacted LG and their authorized service people, they have deliberatively continued to dilly-dally on the issue since last so many days.
As the said Plazama TV is under warranty, they advise me that let your warranty period gets over, then they will solve my problem by charging handsome amount from me. I doubt that LG company is also supporting them for such strategy as nobody responsible from LG is ready to communicate with me in this regards. This may be the strategy of LG company prolong the issue so that the warranty period gets over and then raise their hands and let customer pay them for their fault. This becomes more believable when I kept on registering complaint through their telephonic helpline and to their mail id, I got no response.
Present status of my defective Plazama TV lying LG's authorised service station awaiting for solution of the problem since last so many days and LG is consuming my warranty period.
My friend got the Plazama TV of other reputed brand and he does not have such problem even after long period o[censored]se and happy with other companies response and service.

My complaint registration numbers are RNA[protected] Dated 23/1/12), RNA[protected]Dated 30/1/12) and RNA[protected]Dated 2/2/12)

I purchased a 32 inch LCD TV from LG in 2009 September/ October. December 2011 it stopped working. I raised complaint and technician came and said will inform manager that LCD panel gone and will take 15000. 37000 paid for TV just 2 years back now they say I need ot pay 15000 more for their faulty bad quality product. I took this from my company allowance which says 5 years for TV now I need to pay my company if I have to replace product and also LG. The customer manager has no time to call or talk or resolve and the company has no shame about the faulty product which failed in 2 years. I suggest no one buy LG TV as its customer care and product quality is untrustworthy and poor customers are at loss. Better take cheaper products and even if damaged it will be less loss than so called branded products lie LG Pay high and suffer product failure and insult of customer "service" and unprofessional "management". I gave mail and contact also and no calls for a week now. my mail id is [protected]@yahoo.com and I already mailed 4 times to the customer service.

Giri

Dear Sir,

This is with regard to my complain for LG Microwave. I have been struggling with my LG Microwave and have contacted to their customer care centre 3-4 times. The complain no. is RNA1201200. The convection mode is not working so i called the LG people from Noida office. they visited and said that this need to be fixed at the workshop and the van will come to pick it up. After a week when i again contacted to the customer care office the person called me back saying that this model has been disconitnued and hence LG cannot provide any repair.

My question is to the company that if this is the case that if LG is not able to provide any sales support and repair after 5 yrs of buying a product then they should inform this before sales. From this policy what does LG wants to say- that ppl should spend and expect the life only for 5 yrs and then throw it away and buy a new one. Doing this they are keeping the customers in dark and cheating the Indian public. For me its a lesson learnt and would not buy any LG product now onwards. B'coz we don't spend money to use it only for 5 yrs. After sales and repair is what every one needs.
I am tired of complaining to LG but its falling on their deaf ears. So, as a hope i am writing it to you. Buying a new Microwave is not a issue for me but i want talk to LG ppl regarding this policy. For me its not a fair trade practice.

Regards,
Tripti

Dear Sir

Maine Aapka Ek mobile LG CU920 FULL TOUCH SCREEN Naaptol ke side se book kiya tha jo mujhe 23.01.2012 ko mil gaya tha. par yahan uska charger mobile se connect hi nahi ho raha tha is par maine naaptol par complain kiya to unhone mujhe 24 hour ka samay diya ki aapke pas call aayegi aap intjar Karen. phir mai aaj 25.01.2012 LG SHOW ROOM RAJ NAGAR GHAZIABAD gaya tha mujhe bataya ki ye set to vides me jata hai yahan par yah na to service hoga nahi ham koi help kar payenge.
so please sir mujhe sahi jankari den ki main kya karu.

SATYA NARAYAN DUBEY
MOB- [protected]
E-Mail id [protected]@gmail.com

I had bought a high end Refrigerator (GC-L217FLQ) from an authorized dealer of LG in April'11. The refrigerator stopped working on 30.12.2011. I lodged a complaint on the same day comp. no. RNA[protected] was given to me.
Our misery started from that day, the first person who came said some part needs to be changed and that the same was not in stock and it would take a few days. After a good 5 days later the part was replaced but still the fridge would not work. I then had to follow up with them to get service refrigerator; as I was told that the 2 other parts would now need to be changed and which were also not in stock.After repeated calling up the service refrigerator was finally delivered. The parts required according to the service personnel were once again replaced yet the fridge would not work!
More then 2 persons visited our house and none was able to resolve the issue.
Finally I was told that a replacement fridge would be given, after waiting for a couple of days, when no replacement came I was told by their Manager; Mr. Sameer Saini ( [protected]) that the fridge model was discontinued and that they would refund my money.( This model still appears on thier web site by the way) When I insisted that he share with me the company policy and put me on to a senior person as I was not satisfied with his replies he point blank refused to do so. When told that the MRP of the fridge was more and moreover the prices had gone up since I brought the fridge they were escaping their liability of servicing for even the first year; they should either give me an equivalent model or refund the MRP price. He assured me he would call , but never got back to me.
I request the senior management to look into the grievances and the relevant government authority to check this practice of palming of sub standard product(s) by such 'Goliath' MNC companies in India. I am sure in any other country they could not have got away with this daylight robbery.

I brought lg WT-H950 modal last three months before. but it work failed with in one month.
after that i called and give complaint (rna[protected]ph:[protected] but no response....
so i called after 4 times but not yer come to solve my problem

Dear Sir/Madam,

I had purchased the mobile of LG P520 and got the problem of mother board if the problem got like that means it was use less but they are not replacing and the mobile was purchased 5 months back only.But the service center of that lg was not responding and what shall i do after that got repaired and the same problem repeats means.

Name. P.Jitendra kumar
Mobile no.[protected]
City. vijayawada.

And Purchase details:CA

CASH BILL NO: S.NO. 7031
DATE OF PURCHASE: 16TH AUG 2011( E WORLD ELURU ROAD ARUNDALPET VIJAYAWADA-2, MOBILE NO:[protected],6621717,[protected])

With Regards,
P.Jitendra Kumar
Vijayawada