LG Electronics Complaints & Reviews

Dear sir,

I have registered the complain last month for the LG customer care. One of the executive was attended. They diagnosis the machine incomplete they told some electronic spare is fault. Need four working days to get the spare in LG company. They taking more than 10days no response from the LG customer care. Again we call the customer care asking we already complain the washing machine is repair. They asking the mobile no and name. She told the complain was closed. we taken the new complain for today. After one week the executive is asking the address the diagnosis the machine they told this is not electronic spare is fault. Rat will damaged the tube. They are wasting my gold days for one month.

my mobile no [protected], Name kaviyarasu.D

I HAVE PURCHASED ONE LG FULL TOUCH DUAL SIM DUAL ACTIVE PHONE-P520 THROUGH HOME SHOP18 VIDE BUYER'S ORDER NO[protected], INVOICE NO-BAR/022012/31023, INVOICE DATE FEBRUARY 10, 2012, SUB ORDER NUMBER 40390595.

I HAVE GOT THE MOBAIL WITHIN THREE DAYS AND I AM USING THE SAME NICELY TILL TODAY.
BUT TODAY I HAVE SWITCH OFF MY MOBAIL FOR SOME TIME, WHEN AFTER SOME TIME I AGAIN PRESS THE MOBAIL TO SWITCH ON, IT IS NOT WORKING.

I AM VERY DISAPPOINTED ABOUT THE MATTER.
TODAY EVENING I HAVE LODGED COMPLAIN ABOUT THE MATTER BEFORE CUSTOMER CARE OF HOME SHOP18.

I WANT TO REPLACE MY MOBAIL OR BACK MY PRICE.

AVIJIT BHUNIA
TORAPARA, NIBADITAPALLY
P.O & P.S- MIDNAPUR
DIST.- PASCHIM MEDINIPUR
WEST BENGAL
PIN-721101
PHONE NO-[protected]

Good day Sir,

Please note the following, I , Rajesh Kurup, had purchase an LG Double door Dias Refrigerator (Model GP-P267FTB), from Kohinoor, Naupada, Thane on Oct-2004.

The feed water pipe within the refrigerator had sprung a leak around Jan-2011, We registered a complaint at their authorised service centre (Job number RNA[protected] and the service technician patched the pipe temporarily.
We were advised by the technician that a new hose was not available and hence could not be replaced. Hence the pipe was patched up with putty.
However after a couple of days this same hose sprung a leak, which was again rectified momentarily (RNA[protected]. The service technician again assured us that the order for the pipe had been placed and when he receives it, he will be attending us for repairs. For both the above service outside the warranty period the attendance for the technician had been paid.
This same feed water pipe has begun leaking again and there is water below the refrigerator every time the fresh water is taken. we have requested LG service center to look into the above issue and have literally given up, as the issue is well past a year.
Kindly advise if LG as such does not have any responsibility to service the product despite the thing past its warranty period. or are to be resigned to the fact that if anything happens to the products the consumers have to bear the brunt of the whole thing.
The question is not whether i can bear the cost of the pipe outside the warranty period, the question is that if anything in the product goes defective and we do call the service centre how long do we have to wait for a replacement of the simple feed water pipe.

This whole episode is highly distressing and sad, more so every for the quality of service which LG assures to offer us and what we get in return. The product was planned to offer us safe drinking water and now since the pipe has not been repaired for the last one year, through no fault of ours we feel that we have been cheated.
Kindly advise if we need to buy a new refrigerator and hope that outside the warranty period nothing happens to it, or do we have any alternative.

Yours truly
Rajesh Kurup

SUB: REPLACEMENT OF REFRIGERATOR GL 338VES PINK BLOSSOM
SALES INVOICE NO.81-SWR06-11SIAOT 1783
DEAR SIR/MADAM,
I THE UNDERSIGNED MR. IQBAL IBRAHIM KHALFE PURCHASED THE NEW LG REFRIGERATOR MODEL NO. GL 338VES PINK BLOSSOM FROM VIJAY SALES, MUMBAI ON[protected].SINCE PURCHASE OF DATE TILL 23RD NOVEMBER 2011 THE APPLIANCE WAS WORKING VERY GOOD ,SMOOTH THERE WAS NO ANY COMPLAINTS OR PROBLEMS,BUT ON 24TH NOVEMBER 2011 SUDDENLY OF ONE SERVICE ENGINEER FROM LG INDIA LTD. CAME TO OUR HOME AND ASKED US HE WANT TO CHECK WORKING PERFORMANCE OF REFRIGERATOR AS PER COMPANY’S REQUEST. ON VERIFICATION OF HIS ID CARD AND JOB SHEET, WE ALLOWED HIM TO DO ROUTINE .AFTER ALL CHECK UP, HE TOLD US THAT THER IS ONE MANUFACTURING FAULTS BY COMPANY THAT MUST BE RECTIFY.I ASKED HIM WHAT IS MANUFACTURING FAULTS? HE REPLIED US THE CONDENSOR TO BE REPLACED ? INITIALLY WE AVOIDED BUT ATLAST ON CONVIENCE FROM HIM WE PERMITED.
AFTER CHANGE OF CONDENSOR THE COMPRESSOR SOUND STARTED CHANGING,SLOWLY SLOWLY SOUND STARTED INCREASING,TO SUCH LEVEL THAT THE SOUND IS UNBEARABLE.IN BETWEEN TWICE I CALLED SERVICE ENGINEER TO CHECK UP. BUT BOTH TIME THEY REPLIED THAT IT IS OK.SOUND WILL BE NORMAL I HAVE CHANGED THE SETTING.TILL DATE IT IS AS IT.THE SOUND OF COMPRESSOR HAS BECAME SO HORRIBLE, YOU CAN NOT STAND NEAR THE REFRIGERATOR.I REQUEST YOUR GOODSELF TO REPLACE THE APPLIANCE WITH NEW WITHOUT ANY DELAY TO AVOID FURHTER DISPUTE AND ACTION.FOR YOUR KIND INFORMATION I AM ALSO PROFFESSIONAL MAINTENANCE ENGINEER DEALS WITH PREVENTIVE AND BREAKDOWN MAINTENACE.
YOUR CO-OPERATION IS HIGHLY APPRECIATED.

THANK YOU,

CUSTOMER

IQBAL IBRAHIM KHALFE
[protected]

My microwave is under b/d since Oct ' 11 . Several complains lodged to LG costumer care . No action taken by them till now .

A.K.Mishra
[protected]

An LG technician came and renewed my AMC on February 28, 2011. I gave him cheque number 437473 dated March 1, 2011 for Rs 5118 drawn on HDFC Bank, Booklet no. KJ-02241. Name of Technician-Chand Pasha. He clearly told me that the AMC is going to get renewed for 5 years for Rs. 5118. He told me I will get the receipt within a few weeks but for 1 year i did not get any receipt for the amount i paid, i just had a temporary cash receipt with me. After several calls and emails to Mr. Ajay Kumar CCO, Bangalore (mobile: [protected]) and Mr. Srinivas Accountant LG (mobile no. [protected]), I received an invoice bearing the above-mentioned details. Therein, it is mentioned that the AMC is for 48 months (4 years) from March 29, 2011 till March 28, 2015. This is a clear case of misrepresentation by your LG technician and staff. I, as a customer, paid Rs. 5118 under the impression that it is for 5 years and now I get this invoice (after 1 year) stating that AMC is for 4 years. So, it looks like whenLG sends invoice to customers, they can actually reduce AMC duration to even 1 year. I am extremely dissatisfied with LG in this matter. ‘”Life is NOT good” with AMC renewal at LG.

I demand that my AMC be valid for 5 years till March 28, 2016 as mentioned to me initially by LG technician. LG needs to be accountable for whatever it’s authorized technicians/engineers state to customers. I also demand that as compensation for all the mental tension and agony that I went through following up on a simple invoice by making a thousand calls, I be given additional warranty of 1 year till Mar 28, 2017 by LG for free.

Hi,
I purchased a LG Mobile hanset Model no LG GX-500 in Dec -2010 after some time it start problem in its, Touch it gets hanged, sometime switchedd off automatically. I went to service center many times but they always said it is the problem of software and we are updating the sofware . problem goes away for few hour but again start. Now again i went ot LG Service center Located at Rajnager Ghazaiabad UP.. they informed that the PCB of this mobile need to change I asked them I am facing this problem since I have purchased this and now you are informing me that this the porblem . I asked them that this is not good that you informing me this fault after expiery of warranty.You should have already informed me..

On this their Manager of Service center named Ashish abused me and try to hit me . I became shocked. and feel so fear that I could not understant what should i do.

Finally I gave my handset to him and they informed that this need to change PCB to get prepared and cost would be 1268/- I asked check it first and call me before canging it . But they changed without informing me as I am running short of money. so I asked not change the PCB of handset.
Now My handset is totally dead and it is not working getting switched off touch is not working. now it is in very bad condition then earlier.. please help me what can do in this case.

This is the fault at the Service centre Technician and they should be penalized for this but they are penalizing me (Customer).

Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level. .

I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.

Ankit Tyagi
contact no [protected]

I had purchased LG double door 305 Litre refrigerator from Reliance Digital Vashi on 14th June 2009. But just after 10 months, i started facing cooling problem from the fridge. the was no cooling at all, milk and vegetables would get spoilt and ice also would melt. After complaining, the company would give a temporary solution and again the sam problem in next 2-3 months.
After a series of repeated complaints launched to LG customercare by me and the carelessness and irresponsibility shown by the after sales service of LG, I am frustrated and feel cheated by the company of providing such a low grade product.
NOW THE COMPANY HAS STOPPED LISTENING TO ITS CUSTOMERS AND NO POSITIVE ACTION HAS BEEN TAKEN FOR ANY OF THE ABOVE COMPLAINTS AND THE REFRIGERATOR PURCHASED BY ME IS STILL NOT WORKING.

KINDLY HELP, BECAUSE IF THIS PROBLEM IS NOT SOLVED, I MAY SEEK HELP OF MEDIA TO BRING UP THIS ISSUE IN PUBLIC AND LET THE PUBLIC KNOW THE REAL FACE OF LG.

NIMESH SAVLA
[protected]

i have purchased LG mobile phone fatom vs750verizon from seventymm.com online they claimed six month's warranty for this. but they did not sent warranty card with handset when i called them for warranty card they said you can use a invoice for warranty, now i have a problem with phone i can not send text message to other mobile phone's & even can not connect to computer my mobile showing error & "unable to send message your message will remain in outbox folder" display's on mobile's screen
i have called to LG service for the of this problem but, they refused to help me & said this mobile is not launched in india you have to approch the launching country. i m not getting any help from both of them

Dear sir(s),
I Hemlata V Agarwal, have purchased a split AC from Ms. Prompt dealers , Lonavala in march 2011. Before taking the delivery of the Ac I was promised three (3) Free servicings in one year from purchase.
Despite my repeated requests with the owner of Ms. Prompt dealers - Mr. Stephen, i have not been given a single free service.
I would hereby request you to look into the matter personally & kindly do the needful.
Regards,
Ar. Hemlata V Agarwal.
Lonavala.
[protected].

i made an AMC with LG wef 29-sep-10 vide invoice no: ARSSACHECE110/14732 DT 29-SEP-2010. Today i called the LG electronics regional office for more than 20 times but no one taken the phone.How can i lodge a complaint. No phone numbers are found in the invoice copy.

Dear respected Sir/Madam,
My LG GM200 handset was stolen. Kindly block the handset soon. Details are as under :
IMEI Number [protected]
Date of Purchase : 08/11/2010 at 9:18 PM.
I purchased through my credit card
TID. 53319957; Batch NUM: 000179; INVOICE NUM: 000397; REF NUM:[protected]
Purchased from :SHREE MOBILES.
Address : #101, Opp. TOTAL MALL, MADIWALA, BANGALORE 560068.
Using : Airtel No. [protected]
My contact No. : +91 [protected].
E-mail : [protected]@gmail.com
Thanks in advance,
Siva.

I have logged one complaint on 31Jan 2012 for repair of Microwave Till date my Microwave is not repaired and no technician has visited my place.

After so many followup I have not got any result. Even CCO Nisha Nehval and Vimal Mehta are not following their commitments.

Customer care representative are also giving wrong information and they are lying like anything.

LG Service is pathetic.

Dear sir/mam,
My name is RATNAKAR GHIRNIKAR an i have purchase a DVD player of LG from LG showroom KORBA branch,MODEL NO.- DV456 PURCHASED AMOUNT - 3200, after 2 months i found that the USB slot is not working even my 5.1 channel speakers(when connect to DVD player)we called up to customr care from where we got the complain no.(RNA[protected] and nothing else,as per the conversation with the custom care executive a service engineer was supposed to come within 24 hours,but it wast happen , the man came late and was busy with the device for more them 3 hours and at lastly he moved back saying that i am also unable to sort the problem,will come tomorrow and see,in spite of calling couple of times he haven't came, he came by taking his own time an take the DVD player with himself, almost more then a week has been past and we haven't gotta any news regarding our player,today when i called him he said, you have to come to service station along with your speakers and USB device,then what the hell that duffer was doing from last one week,still we are waiting for our player......
please show me that way to get ma problem solved.......

Thanks and regards,
RATNAKAR GHIRNIKAR
[protected]

Dear sir/mam,
above mentioned was my earlier complain but still we are facing the same problem, yesterday i have again lodge a complain in LG customr care ( COMPLAIN NO.--RNA[protected] & as per the conversation a representative was supposed to come within 24 hours to solve the problem, but still i am waiting for someone to come from LG,
let me know very very frankly if my problem is not gonna to solve here then where should i have to knock the door......
waiting for positive and healthy response

Thanks and regards,
RATNAKAR GHIRNIKAR
[protected]

Dear Sir,
We buy new single door LG MAKE refrigerator model no:GL-201KMG5, WHILE BUYING TIME, I FOUND IN DOOR SIDE ONE SIDE RACK IS MISSING, I ASKED FROM SELLER THEY TOLD THIS MODEL IT WILL NOT COME,THAN I PAYED Rs.12000.00 FOR THIS MODEL, NEXT DAY ONE OF MY FRIEND CAME AND SEE , HE TOLD HERE ONE RACK IS MISSING, THAN WE GONE OTHER SHOP AND FIND IN THAT PLACE RACK IS THERE, NEXT DAY WE GONE WHERE I PURCHASED SHOP , i told to that shop owner , u sold me in shortage parts, he not ready to accept, so many fight ,i asked to ahow other piece, than he taken me to his godown and open other new piece , we found rack in that place, than he smartly taken the rack and give to me and just like that he telling may be missed somewhere,

so in this case iam cheated from that show room, now i have doubt whether that refrigerator work good for long or not, may be someother parts missing or damage condition, so i need complete replacement immediately
we payed 100% money so we need good product,so please take action imemdiately

LG merely close a complaint because their technician says he cannot rectify it !!

Very unfortunately I bought an LG washing machine cum dryer in Noida in October 2011. For three months now, all efforts to get a problem rectified have failed. I have lost count of the number of complaints I have lodged. On 17th January 2012 I finally asked for replacement of the machine (complaint no. RNA [protected]) but there is still no response. My frustrating experience has been that their customer care service through toll free number is only for sending a technician after a few days who just closes the complaint without rectifying it and their emails id and website only gives system generated response. Their links to indicate unsatisfactory service or invoke the warranty do not work. Their Area Manager only believes in giving false promises and he does not even have the courtesy to inform when he does not plan to meet his assurances. And there is no other contact number that I can go to, apart from these. In fact apparently LG's time commitments are only to fool the customer.

My sincere advice - NEVER buy an LG product

Dear Sir,
I request you to give wide publicity for below mentioned case against poor service offered by LG to put a light/ to beware your readers against customs services and commitment to excellence and quality as mentioned in LG’s advertisements and booklets.
My grievance related to for Plasama TV, but first of all let me explain you about technical details of Plazma TV that it is like compressed conventional type Gas filled TV. The manufacturer claims expected life of 1,00,000 hours without any problem. But there is a technical problem for Plazama TV that is leaves ghost effect or burning of screen at the place where logo of DTH provider and Channel constantly remains as the particular location of the screen. This is due to inside layer of the panel which is coated with phosphorous get continuous bombardment at logo places which burns out this phosphorous layer leaves such ghost effects seen even after you shut down your TV. So the Plazama TV is not recommended to use as Computer Monitor or advised to disable screensaver or don’t freeze/pause the picture while watching through DVD.
LIFE IS (NOT) GOOD (LG) claims that they have developed advance technology by which the screen is continuously and slightly keep on moving so that the location of these logos gets changing which will avoid such ghost effect or burning of the screen. But as per my opinion, this is a fake claim by LG to make the customer fool. Such technology may exist in other manufacturer except LG.

I bought a 42PZ560R on 15th March,2011 and with little use, I found above mentioned defects, so I complaint the same to LG Customer care (RNA[protected], technician was sent from the company who visited my place and he confirmed that the display panel has a severe issue and the display panel is required to be replaced, I was little hesitate as NO ONE WOULD AGREE TO REPAIR THE NEW TV and LG’s authorised service stations are very famous for making alteration but I has no alternative, half-heartedly I agree. They have taken TV to their authorised service station in Ahmedabad and return back and the same complaint is there. LIFE IS (NOT) GOOD (LG).
Although they claim that the panel is replaced, but I have my all doubts as the picture quality is further detoriated and there are bright ghost effects which can be noticed even from 10 feet distance and without power supply is connected. The said TV was put for Colour Wash/White Wash, as LG claim that such effects will be removed, but as it is it is a fake assurance by LG and there is no change in ghost effects. The worst part of it that the so called authorised service guys update the status / blindly closed the request saying repair has been done. LIFE IS (NOT) GOOD (LG).
The second complaint was registered through phone vide compliant no RNA[protected] and again service personals visited taken back the said defective TV (Second time) to service station on 31st Jan,2012. As there was no communication from them, I contacted LG authorised service station where Mr. Gautam Shah from Dhanraj Services, Ahmedabad was on line and spoke to me in rude and abusive manner as he trained by LG for such things. He was of opinion that although LG claims for advance and latest technology, but it just to misguide and to make the customer fool. Such ghost effect will always remain in all Plazama TV manufactured by LG but and when the customer complains about such issues company trained their service team not to become very serious about such issues and wait till the warranty period is over and then only LG will solve such problem by charging handsome amount from customers. Shockingly, I got a message on my cell from LG that request has been closed without mentioning any reason.
After everyday follow up with Miss Kanika ( LG Customer Care Head Office, Greater-Noida, Phone[protected], Mr Dhiraj Bhasin ( Gujarat Service Head [protected]), Miss Shailee (Gujarat Service Office og LG [protected]), but there is no proper response from them apart from just giving useless commitments, and now nobody is picking up my calls except customer-care, who don't have anything to say except "we have sent a reminder to higher officials, someone will respond", but no one did.
I keep on registering more compliant over the phone (RNA[protected], RNA[protected] and all times I get update that the request has been closed without mentioning any reason.
In fact communicating through e-mails is also a great wastage of time. LG is not intended to provide customer delight experience on the contrary they believe in humiliation of customers. I am sure they are doing big business in service & repair for their low quality products because those are made like that only. LIFE IF (NOT) GOOD (LG).
LG’s team including Officers are not interested to understand the real facts, may be all the concern officers of LG Company are guided such way. I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of LG’s service team. LIFE IS (NOT) GOOD (LG).
As present my under warranty Plazama TV is lying LG's authorised service station awaiting for solution of the problem since last so many days. LG is consuming my warranty period so that they can ask handsome amount for repairing after the warranty period gets over.
A LG equipment of 38K+ failed in ten months and against the 1 year warranty, they haven't came with solution. Are these guys trying to spend next 2 months time in which my warranty will be over or what? I don't care if LG replaces the part or the whole TV but i am not gonna waste my hard earned money like this. I also notice that so many people facing same problem for same product category, clearly indicates something wrong with the product itself. Why on earth LG isn't looking into the actual problem and selling the plasma TVs.
I believe that LG is world POPULAR leader in making your life painful after you buy their cheap quality product & the kind of services offered WITH THEIR HIGHLY UNPROFESSIONAL SERVICE TEAM which has all elements to fool customer in thousands of ways. They have team of nonsense authorised service station people who are professionally trained not to carry out the service and abuse the customer so that customer will fade up and will automatically diverted to find alternative with some private repairer ( Authorised service people working on their private basis) even during the warranty period. I believe that such nexus exists in LG so that LG will save the money and their authorised service technical will earn by exploiting the customers. LIFE IS (NOT) GOOD (LG).
Prof M. A. Lohia-Ahmedabad
[protected]

Dear sir

I have purchased an LG Microwave Oven about three months back. Within three months of purchase it stopped functioning. I registered a complaint No. RNA[protected] on[protected]. There was no response from the customer service till I called again twice .After 7-8 days one person came and inspected the machine and informed that change of part is required. After that there is no information . The BRANND NEW machine is not working for more than 15-16 days now

I am thoroughly unsatisfied with the product ,after sales service and grievence redressal.

I don't thinlk LG is capable of meeting the quality standards and I would like to get money back by surrendering the machine

Radhakrishnan
[protected]

I purchased a washing machine of LG Model No. N7131FN, on 14.10.2008. Due to damage of drainage outlet pipe we contract to the dealer, as per his advice we contract LG customer care through phone on 04.02.12 and want to purchase the drainage pipe. It was inform that the drainage pipe will be reach at my address within 24 hours. Today some person came to me with a pipe and charge Rs. 225/- for the pipe, but refused to pay the receipt/cash memo for that. We contract service centre and it was told that cash memo will be issued only when we pay the cost of pipe as well as service charges. We do not require any service only for replacement of the drainage pipe. Please let me know whether the company will not supply any parts without payment of service charge of any parts will not be available to purchase directly from any of your selling centre?

I, request to kindly look into the matter and do the needful with intimation to me.

We purchased LG LED TV having model name 42LE4600 Product code: 42LE4600 ATR (IN) on 20th Feb 2011 from LG Shoppe , LG Shoppe,No. 108/1, 5th cross, 3rd main, Ganga nagar, Bangalore – 560032, Karnataka, Receipt SL No : 0001959 for Rs.63,000/-.

I have given complaint RNA[protected] on 18/01/2012 about LED display problem. On 19/01/2012, one service engineer came to my home to check the TV and his name is Lohith. He was in my home for 2 to 5 min and said internal display panel broken due to external force. I asked him, How internal panel was broken without broken external panel?. he said, outside panel is plastic so if we put small external force with remote or any other article also internal panel will get damage and also he said it will cost around 18000/- and left.

I had a discussion with Bangalore service center supervisors Mr. RAMESH and asst. manager Mr.Raghunathan Umendra. They are escaping sayin g that panel was broken by us. How we will be responsible for internal panel broken. EXTERNAL PANEL IS VERY CLEAN AND ALSO NO MARK ON IT. i hope internal panel broken on its own due to some technical problems may over heat or may be some other issue. I ready don't understand how internal panel will get damaged without external one.

Appreciate you immediate attention in this matter, I do not believe in fairy tales. Please do not allow me to take any further action.
I request you to resolve this crisis at the earliest and hope that you would positively do the reply. Appreciate your time in replacing Panel and expediting the consumer needs.


Thanks & Regards,
Rajashekar.s
[protected]