LG Electronics Complaints & Reviews

To,

The LG Electronics India Pvt. Ltd 03 Dec 2011


Sub:- FRAUDULENCE IN CUSTOMER SERVICE

Sir,
I would like to inform you that I am a satisfied and very old user of your products. I have used many of your products which I considered is far better than many other products available in the market. Recently, I bought a LG Optimus Phone (P-500) (Serial No. 104IPLR055888 and IMEI No. [protected]) on 26 July 2011. The phone has some problem with the LCD screen, so as it was within the warranty period, I landed the phone in the KBS Communications, Mulund (West), Mumbai (IN[protected]S) Service Centre on 29 Nov 2011 (vide Job No. RNA[protected]. After 2-3 days I tried to inquire about the phone but they told me that their server was not working. Further, on 02 Dec 2011 after much hustle and trials I finally been able to contact their service centre and they told me that “Your phone’s PCB, Battery, LCD, SMT is water damaged and all needs to be changed in a full estimation cost of Rs. 11700 /-“. I told them that I have bought the phone in Rs. 9766 /- and it is under the stipulated warranty period, so why should I spent a greater amount on the phone. They simply told me that, you can either pay the amount and get the phone repaired or you can take away your handset and get it repaired elsewhere. And also when I told them that I will take legal actions against them, they told that it will be dealt by the company only and the company will pay for it. It is clearly indicating that the service centre representative were not at all bother either about the compliance of the customers nor about the company. I collected the mobile handset from their Service Centre at 4:30 p.m. and took it to the Paras Telecom, Fort, Mumbai, LG Service Centre branch. Thereafter, the engineer took a look and told me that your LCD screen is having some problem and it will be changed at a nominal cost of Rs. 1178 /- and we will upgrade your Android Version to 2.3. Hence, I changed my LCD screen and paid the required amount to the person (Vide Invoice No. P/11/02818 dated 02 Dec 2011).

This is a total harassment of customer dealing at your service centre where one centre is getting the job done and the other centre is saying that your mobile’s problem is not our importance unless you pay for it. As a customer, I am writing this mail so as to intimate you that I am going to take some Legal actions against LG Electronics India Pvt. Ltd in the Consumer Forum Section. And further I request you to look at this matter and take some necessary actions to get your customer satisfied. Kindly reply me on this matter and the actions taken on your behalf.


Your’s Sincerely,

Nobadip Rajkhowa
Mankhurd
Mumbai – 400 088
Ph – [protected]
[protected]O)
Email ID : [protected]@gmail.com
Copy Enclosed:

(1) Photocopy of Job Sheet (initial) of KBS Communications, Mulund Branch LG Service Centre (Job No. RNA[protected]
(2) Photocopy of Job Sheet (final) of KBS Communications, Mulund Branch LG Service Centre (Job No. RNA[protected]
(3) Bill of Paras Telecom LG Ltd, Fort Branch (Vide Invoice No. P/11/02818 dated 02 Dec 2011).

We had purchased the washing machines fully automatice front loaded of LG made from Vijay Sales in Mumbai in July 2007. July this year 2011, we found smoke is coming out from the machines so we stoped it.

After that we regestered the service request on line with LG which got acknowledged by the company with complain number as RNA[protected].

Till now no service engineer has visited. I am wondering how a big company like LG is going to afford such poor service.

I request Mr. Lakshmikant Gupta, Vice-President and Chief Marketing Officer, LG Elecronices who is now from today started a progarmme called compaign on wheels, to look into it and do the needful.

Sanjeev Kumar,
Mumbai,
[protected]

Hi,
Please block my phone-LG GX200 Dual SIM phone bearing IMEI numbers:
[protected]
[protected]

Containing SIM cards:
BSNL Kerala: [protected]
DOCOMO Orissa: [protected]

Lost the phone in Chennai,Ambattur area on[protected].

Hello,

We purchased two 1.5 ton LG split AC on, 10th May 2011 from B.S.Enterprise, New Santoshpur, Kolkata - 700066. While selling the product they claimed themselves as authorized dealer of LG and convinced us that we will get all services perfectly from LG or themselves. Our AC worked for only 3 months and then started creating problem, but till now AC are not working properly due to lack of services from aforesaid company and now they are least bothered to contact us also. When we contacted LG, and displayed our bill for services we got to know that a second sale AC has been sold to us, but they agreed to provide us services which we are yet to received.

I don't understand whether we have purchased ac with brand like LG or some local company AC

Regards,
Ganesh

ERROR 1E,FE
CONTINUE WATER SUPPLYING FROM WASHING MACHINE, I HAVE COMPLAINT AGAINST IT BUT NO ONE GET THIS SOLUTION, PLEASE SEND TRAIND TECHNICIAN.
BUT NO ONE LISTENING AND SOLVED

CHANDRASHEKHAR SHARMA
[protected]

i have purchased LG's split A/C on April 2011 . the engineers who came to fit the a/c was to able to start it on the first day then next day another engineer came and fix the problem . But the A/c started disturbing from the next month it runs for 5 minutes and stops cooling after that i have complained many times engineers came and fix and again it started giving problem it continues giving problem so i asked for replacement they told they will replace but whenever i call them they delay for 10 days or 20 days .

Now i am frustrated and disparately need replacement cause my warranty will over in few months.

November 21, 2011

LG Electronics India Pvt. Ltd.
Plot No. 51, Surajpur Kasna Road,
Greater Noida 201 306 (UP)

Re : Deficiency in Services

Dear Sir,

I had purchased a 42” LCD of your Company in the year 2010 from your authorized dealer (invoice enclosed).

After the initial expiry of the one year warranty period, I was recommended to take an Annual Maintenance Contract from your offices, so that in case of any defect to the product, the same would be maintained and promptly attended too. Obviously, that is what is expected by a customer, when he signs an AMC contract with any organization. Copy of the AMC contract enclosed.

However, to my utter surprise and embarrassment, it is taking almost a month to attend to my first call under the AMC. I give below the list of events, which has occurred after a defect was noticed in my television subsequent to signing the AMC contract with your Company

1) On 19 October 2011, a complaint was logged vide No. RNA[protected] that a line appeared on the screen of the Television. Accordingly, your Service Engineer came after repeated request and changed the entire screen panel, claiming the same to be new one and replaced by the Company under the current AMC. He further assured that the remote control of the television which was not functional was on account of some part to be replaced, which he assured will be replaced soon.
2) One week thereafter, the pictures in the so call new screen panel completely vanished, forget the repair of the remote control panel. On 28 October 2011, again a complaint was logged vide No. RNA[protected]. After consistent and repeated follow-ups of the various channels i.e. Service Centre (Mr. Sunil – Tel. No. [protected]), Mr. Swapnil Salvi (Tel. No. [protected] and the Mumbai Regional Head of your office Mr. Manish Sawant (Tel. No. [protected]), it was being told that some part had to be replaced and it will take a few days, since the same was to be shipped.
3) After 3-4 days, the service engineer came with the new part. However, to our utter surprise, he could do nothing great and the problem remain unresolved. The service engineer assured us that he will notify the discrepancy to the Company. Thereafter, the matter came to a standstill and the complaint remains unresolved till date.

Just to intimate you that your after services are hopeless and the service engineers are not competent enough to rectify the defect. This is not what a customer expects from an AMC contract with your esteemed organization by subscribing to a costly product of LG electronics. Some minor defect in our existing television screen panel has been replaced with a completely non-functional screen panel. It’s really absurd.

As on date, nobody has cared to resolve the complaint and we are left at our own mercy to log, follow-up and close our own grievance.

Considering the above instance, it really pains a lot, since the Television purchased is lying in my house as an idle box.

In view of the above, request you to resolve the complaint at the earliest.

Thanking you,

Yours faithfully,


Santosh Haldankar (Customer)
S-2/28, Shree Dwarkadhish CHS Ltd.
Bangur Nagar, Goregaon (West),
Mumbai 400 090
Tel : 28792199/[protected]/[protected]

I have purchased the LG washing machine (LG F1056LDP) thru Vivek show room in the month of July'2011. I got an issue of threading in the inlet connector....I asked simple question to Vivek show room people (Mr. Hemanth & Suresh) them, "On what basis you are supporting the good quality of product of LG washing machine"....Good quality product of LG means, it should be all parts...Not only washing machine......

Also they are telling, if we buy the LG TV, remote will not come under warrenty control....Really worst response from them....

I request you all to don't purchase LG product....They will not provide the good response as well as good quality of product....

I had purchased one washing machine model no. 7519PR, INVOICE NUMBER 4686 on 23/10/2011 from RICHA Distributor pvt. l.t.d, JODHPUR, RAJASTHAN .On 24/10/2011 one person from the concerned shop came for installation, and on the very 1st day there was problem regarding water drainage system. after opening all the parts he was somehow able to solve the problem temporarily, inspite of the efforts made by that person, the same problem of water drainage has not been solved, i had made the complain twice but the problem could not be solved, there is a technical fault in the machine and because of this it needs to be replaced. lg service center is forcing for replacement of part, which is not justified. please do the needful. As this is a manufacturing problem, I want replacement of this product failing which I will be compelled to opt for legal root for redressal of my problem
complain number RNA[protected] DATED[protected]
COMPLAIN NUMBER RNA[protected] DATED[protected]
thank you

Hi,
I am one of the frustrated customer of LG.
I buy LG split AC 2 star 1 ton from Vashi outlet in May 2011. Since in one year LG promises three free service I make a call to them in Aug 2011 for Free service on there toll free no.[protected]. The customer service representative promise that I'll get call in next 24 hours for service schedule. Its been 3 days but no call. I called back again but no joy. Every time they register a new complaint number and forget. LG Sucks...........
Now I call back again and got two complaint numbers 1) RNA[protected] RNA[protected] and don't know how many more I'll have in next coming days.

I am fed up with LG. Its a poor after sales service for this company. There other competitor are far ahead of them in the service area.

I'll request someone from LG to have a look in this issue asap.
I am obtaining help from consumer Court very soon as well as adding reviews to all review sites against LG products.

Regards,

Shekhar
[protected]

KIRAN KATHAYAT,
You did chose the 3rd class option for your LG WON PRIZE PARCEL TO BE DELIVERED TO YOU.

72 Hour's Delivery Option.(3RD CLASS)
Mailing .............$130.00USD
Insurance ..........$140.00USD
Vat(+) ................$70.00USD
Total ..................$340.00USD

This will take 3 days for your parcel to reach you in your country after you have paid the required fee.
Which is $340 USD. You are saying you want us to deliver to you before payment, My friend. You have to pay first to process your won prize parcel for delivery. with processing it for delivery to you, parcel cannot be delivered to you at your home address.

For this the BA COURIER SUGGEST THAT you pay $200 USD.

After you have received your LG PARCEL at your home address, you send back to our office the balance $140 USD.
For to you pay half of total delivery fee $340, YOU ARE HEREBY TO PAY $200 USD via western union money transfer.

Account Officer Payment Information Below:
Receiver First Name: CARTER
Receiver Last Name: VINEYARD
Location: Lawrence Road, Hounslow Middlesex,
TW4 6DR, United Kingdom

After you have made the payment through Western Union-Money Transfer, kindly send to us scan copy of western union transfer slip via email in this form below:

Sender Full Name:...........?
Receiver Name:.....CARTER VINEYARD......
Mtcn (Control Number):...........?
Amount Sent:...........?

I brought a LG LSA5KR3A Split AC from LG AC Solution (Mittal estate, Mumbai) on 2 June 2011.From the 3rd month my AC started giving me problem.In my warranty period i made a lot complaints regarding a noise problem from my indoor unit i also have spoken to the manager of the department regarding this issue after calling a lot of times in the toll free number and registering the complaint. the service man came and had a look and then it stopped creating any noise but after few days the strange noise started again and i had made a complaint once again regarding this problem where the technical person said to do certain configuration before coming for a visit i did everything what was told to me by the technical department but, there is no change at all as the noise from the Indoor unit continued. So they called me the very next day regarding the issue i said everything was tried as you said but still the noise continued and they also informed that they will send a service man that day to have a look on the issue but still there is no call from anyone. Please can anyone help me regarding this issue since its a huge amount of money I've spend and i can't afford to lose it.
this is the complaint number that is registered in the technical department RNA [protected]


Regards
Ashton Fernandes
[protected]

We have brought a Side by Side refrigerator (LG GR-P247ULN) worth about 1 lac on 7th November, 2011 from Bajaj Electronics, Panjagutta, Hyderabad. Right from the day one it showing an error in the LED panel (dH F), which means the freezer defrost is not working or there is a short circuit. I am surprised by the way the LG Customer Service team behaves, they have come for product demo and were trying to up sell additional warranty for 4 years at a cost of 14K odd. This shows very clearly that LG products don't give a minimum guarantee and need servicing from the date of purchase. This is ridiculous. It took 3 days for the demo to happen and we are suffering from the day one. Is there any value for money. Is there any body responsible to serve this issue.

Regards,
Phanendra
[protected]

Bought this product from Vivek's, T.Nagar dealer on 29th Oct, 2011. Inspite of repeatitive request to open and test the appliance, they said that these are already tested and needn't to have more check. Since these kind of appliances doesn't need specialized installation process, I tried to open the appliance out of the box and could see that the front door is not opening even after removing the cellotape. I immediately called up your customer care executive to book a complaint (RNA[protected]. The next day the service engineer arrived and he tried to open the front door and he found that the right panel to be loose we asked for a replacement since it is a new buy but he was not ready to listen that we didn't open up the front door. Again problem with the service engineer was that he only understands Tamil, local language. When I returned from office and tried to have a discussion with him, he patched the call with his supervisor. Again the same language problem with him as well but anyway and somehow I could convince him, saying that being a engineer myself I know how to unpack these appliances and know how operate them, he assured that it would take almost 10 days to get the replacement. He even asked me to use the existing appliances till the time I get the replacement. I said that since we've some customs before we use new appliances, we would use it only once we have the replacement. He asked me to even provide with the copy of the receipt. We've handed over the photostat copy on 30th and since no communication happened with them. When I tried to reach the customer care once again, they provided me with the number of Miss Bhubeneshwari ([protected]) but neither she receives the call nor she call back even after forwarding SMS. Then I could get local customer care number[protected] from Customer Care executive but either the number remains busy or nobody picks up the phone. It had been more than 2 weeks instead of 10 days, I'm still waiting for the day to see my appliance working - Alokesh Choudhury

Sir,
I registered a complaint-RNA[protected] dtd.[protected] to LG Cust.service to repair my out of warranty semiautomatic washing machine( Model-WP 9555), but no action taken.

Then I again registered a complaint RNA[protected] dtd.[protected], engineer Sunil Sharma visited against & detected faults ( Body+ Gear assembly+chemical wash).Machine was picked up to LG workshop after one week for repair.

After several reminders machine was delivered to me on call of Er. Pawan(Mob.[protected]) on 30th Oct-2011 in non working condition with some additional defects & parts missing.I paid the repair & spares charges & called to Er. Pawan who suggested to register another complaint.

On my complaint Er. Jitender([protected]) & Er.Yash pal( [protected])deputed for resolution,but no body turned up even after several calls.

I recieved contact no. of Pooja Mathur([protected]) to escalate the complaint.but she never picked my calles.
Then I recieved contact no. of Mr. Samir Dhiman([protected]) who committed to resolve but nothing done after my several calls & now not picking my calls.

For last 2 months I & my family are suffering this situation & mentally bothered.

Request you to kindly look into the matter & intervene to resolve.

Regards
J.P.Chauhan
[protected]

I HAVE PURCHASED 1 TFT LSD MONITER ( LG 19" FLATRON LCD MODEL L1960TR[protected] YEARS WARRANTY ) I HAVE COMPLAINT ON[protected] & AFTER 4 MONTH THEY HAVE CALLED ME TODAY & SAID THAT UR PRODUT CAN'T B E REPAIRED & IN REPLACEMENT THEY ARE NOT PROVIDING ME THE SAME AMOUNT PRODUCT. THEY HAVE CLOSED MY COMPLAINT WITHOUT MY REQUEST ( COMPLAINT RNA[protected]

-Fully automated Washing Machine was purchased on 01.11.2011 from Khosla Electronics Pvt. Ltd, Garia vide cash memo no. GA/18623.
-For installation and demo, contact on phone-[protected] on 05.11.2011. No given : RNA[protected]. Nobody attended for service. Contact again on 6th, 7th Nov. Still nobody attended. They promised that within 24 hours, engineer will attend but in vain. Other jobs cancelled and wait for their engineer for 6th, 7th full day. Contact with their local service centre-South & services , Ph[protected]/28 at around 11 hrs and at last at afternoon. Initially they talked and lateron nobody lifted the phone whereas in the morning they told at any time engineer will attend. All false information.
-It is unfortunate , installation and demo is a part of purchase amount whereas this service shows their negligence and betray service contract.

I had purchased the LED TV Set from LG Electronics and the set has been giving us only trouble. I lodged the complain with LG and despite many reminders they did not attend to my service call. Now in a month's time my warranty will expire and they will not obligated to honor the warranty. I made many calls and written to them many times and in-spite of their promises they have not attended to my case till date. I have enclosed below the details of my case for you to understand.

I want to register a case of cheating against the LG Company. Do please help me and guide me in this case.

Regards,

Satyajit Sarkar

Delhi, Mobile:[protected]


--- On Thu, 10/20/11, LG Service <[protected]@lge.com> wrote:

From: LG Service <[protected]@lge.com>
Subject: RE: Complaint no. RNA[protected]
To: "Satyajit Sarkar" <[protected]@yahoo.com>
Date: Thursday, October 20, 2011, 10:48 AM


Dear Customer,

We have forwarded your issue to concerned Area Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Area Service Manger Mr. Shubhankar Deb on his mobile number [protected].

Thanking you and reassuring you of our best services always.

Your's Sincerely

Shweta Puri
Customer Service - LG Electronics


From: Satyajit Sarkar [mailto:[protected]@yahoo.com]
Sent: Wednesday, October 19, 2011 9:30 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); [protected]@lgindia.com
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@sansad.nic.in
Subject: RE: Complaint no. RNA[protected]

Dear Ms.Puri,

Thanks for the response however your being sorry did not serve my problem yet.

None till date and even after your assurances cared to attend my complain nor did anyone from the company called till date. I am very frustrated with this attitude and such treatment by such a reputed company like yours.

Can you be more candid on if at all LG Electronics is going to attend to customers complains or not. Please do the needful at the earliest or let me know how you want this issue to be resolved so that I can take up the issue from my end appropriately.

Looking forward to your response.

Regards,
Satyajit Sarkar

--- On Tue, 10/18/11, LG Service <[protected]@lge.com> wrote:


From: LG Service <[protected]@lge.com>
Subject: RE: Complaint no. RNA[protected]
To: "Satyajit Sarkar" <[protected]@yahoo.com>
Date: Tuesday, October 18, 2011, 10:57 AM

Dear Customer,

We are sorry to learn about your dissatisfaction

We have forwarded your issue to concerned Customer Relationship officer so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Customer Relationship officer Ms. Anju Das on her mobile number [protected].

Thanking you and reassuring you of our best services always.

Your's Sincerely

Shweta Puri
Customer Service - LG Electronics


From: Satyajit Sarkar [mailto:[protected]@yahoo.com]
Sent: Monday, October 17, 2011 9:22 PM
To: [protected]@lgindia.com; serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@sansad.nic.in
Subject: Fw: Complaint no. RNA[protected]

Dear Mr.Kumar,

This is very frustrating and disgraceful of LG Electronics that is making our life hell.

After purchasing your product we are having nightmares for no fault of our's. Could you all still be little sympathetic towards the clients of yours please? The forwarded mail is self explanatory besides many calls made from our end and false assurances made by your customer care and even technician named-Dinesh Kumar till date no body turned out to service the defective set your company sold to us.

I am now struggling to maintain my calm and composure while writing this mail hence pardon my language. Please do look into the matter, if you all can service this do that or else give replacement immediately as my set is still in warranty period.

I am marking a copy to consumer forum now and would take this further in case I receive no response from your company in next 48 hours.

Regards,

Satyajit Sarkar

--- On Thu, 10/13/11, among aier <[protected]@hotmail.com> wrote:

From: among aier <[protected]@hotmail.com>
Subject: Complaint no. RNA[protected]
To: [protected]@lgindia.com
Cc: [protected]@lge.com
Date: Thursday, October 13, 2011, 1:59 PM

Dear Customer care,

I would like to bring to your notice that I have been contacting LG customer care for the last two weeks with regard to glitches experiencing on my LED TV. The complaints are mentioned below:

1. The TV gets switched on on its own in the middle of the night.
2.The remote gets hanged and does not respond.
3. The sound keeps increasing on its own till 100 without anybody touching the remote and cannot be decreased.
4. A page saying " this function is not available now" keeps popping up every now and than on the screen.

There was an LG technician's visit on 10/10/11 where he changed the tv settings but he could not explain what was the problem nor give an answer to any of the queries above. We have called customer service again as the problem started again and requested them to send another senior technician for which we were assured that there will be a call within 2 hrs which have not happened till now.

We are actually not being able to understand how the after sales service of LG works as we are experiencing very poor and insensitive response. We would be very happy if the service request is being attended by an experienced and knowledgeable technician who could diagnose and repair our TV.

We have bought it on 31/12/2010( product no. 26LE5300) and since it is still in the warranty period we are even contemplating of returning the product as it seems to be a defected product and in no way should we experience such problems in a short period of time after purchase.

Kindly attend the above request at the earliest.

A return courtesy would be highly appreciated.

Regards,

Mrs. Among Aier Sarkar

Sir,
This is regarding the poor after sales service of Refrigerators by LG in pune . I had made a complaint with LG customer care for repair of the door(replacement of gasket) of my refrigerator 280 litre model No- GL-295TMG-SUPER. The customer service centre person spoke very nicely and gave the complaint No RNA[protected] DATED 03 Nov 2011 and assured me that the service centre rep will call within 2 hours and complaint will be attended within 24 hours.He also give me the tele no of service centre and another no of an executive. However the reality is just opposite. No body called me and when I asked the customer care after 24 hours he again assured me that a remainder has been given. Even after 48 hours nobody called me and I again wasted time by speaking with customer care. To my surprise I came to know that my complaint no has been deleted from their system and gave me another complaint no. But till now nobody has been attended.I had even made an online complaint through their site.As usual a reply was received but no action.

It is pathetic that even after lodging a complaint and given all details no body bothered to contact me for the repair action. I tried to contact the pune service centre having tele No[protected] but the telephone was not attended in spite of my repeated attempts. I also tried the executive on No [protected](given by customer care executive), but was not answered. If this is the customer support from a company like LG one should think twice before purchasing their items who other advertise best customer support..

I had purchased Microwave Oven on October year 2009 and the on/off Button is not working. Even after complaining several times to the seller they are not able to resolve the problem.Please note that our microoven is under extended warranty & warranty card shown to service engineer also but he is not agree to service without Purchase bill (Bill is missed).Please advise.