LG Electronics Complaints & Reviews

Hi Sir, to regards lg washing machine service unless my complaints no RNA[protected] i talking abhishek. 24 hours to back call to be customers washing machine after sometimes part change complaints no to improve washing machine bill no 21/10/2011.my contact no this [protected] address 1917 out-ram line king-sway camp Delhi 110009...

Dear Sir,

I purchased a LG microwave oven ( 30 Ltr ) model no. LG MWO MC 8087ABR on 23 Oct 2011 from Reliance Mart Kharadi Pune.
Cash Memo no. C9608 #0030 Dated 23 Oct 2011. According to LG Diwali offer ONE trio Set Bowl is free with microwave oven ( 30 Ltr )
but till date I did not receive the same gift.After contacting the Reliance Mart official they are not giving any suitable answer or date. I have wasted a lot of time but still all in vain.

Sub: Poor performance of LG microwave oven model no: MC 7148MS and Pathetic response from LG Service team.

Dear Sir/ Madam,

It is with great distress and unhappiness that I have to mention that I have bought the above referred Microwave oven through one of your agency by the name of M/s Key Dee Electronics situated at Sector 18 Noida. This purchase was done in the name of Mr. Harsh Bhola R/o Flat No 842, Second floor, Sector 29 Noida. This oven which is not even 2 years old has started making problems. I have been suffering deficiency of service and problems / defects in the Oven, which are set out below:

1) At the point of purchase, we were been told a lot about LG as a brand, its service network and goodwill in the present market. This is what has insisted us to buy this produce over and above its competition.

2) That on 24th of November it stopped working within just two years and complain was logged on 26th of November at your LG Customer Care Centre[protected]. We were told by the LG executive that it will be rectified within 24 to 48 hrs. She also share that one of our service adviser will call you to solve this issue.

3) That nobody turned up to help us. After repeated call from our side with the urgency to repair the oven one of your service personal came but he was unable to solve the problem. We requested him that we have a marriage at home and fixing this Microwave oven is very important at this part of time. He promised at he will come again with his senior to fix the same and never show up again.

4) As we got busy in wedding functions, same time thinking that LG will help us in solving our problem but nothing happened. We were shocked on 8th of December when I called up again at LG customer care to check the status. The executive there told us that our service person was unable to reach you so your repair request has been declined by LG service.

5) I immediately logged the complaint again on 8th of December and again requested LG service team to fix our oven.

6) That I am chasing the LG service team since 26th November till date and made lot of calls (you can surly check your system for that) but did not got any positive response/ action from your side.

7) I was also given the Name and mobile of Miss Pooja Mathur [protected] saying that she is a part of higher management and will surly help you. We requested her on 8th December and got the assurance she will personally look into the matter but nothing happened.

8) Again I requested Miss Pooja Mathur at [protected] on 10th of December for the same but there was no response from LG side

9) It seems/ shows like LG has no value for their existing product owners and is unfit to provide after sales service to them. We were shown/told wrong stories/ pictures at the time of purchase and thus LG agents have cheated is on this part. I do not want to use LG product anymore nor will I suggest the same to anyone. I will be thankful if you kindly compensate for the harassment and inconvenience caused by you.

10) Request you to kindly look into the matter at the earliest.

Yours Trully,
Harsh Bhola
[protected]

My Name Vikas Kaushik a regular customer of LG household products. My Home TV set is not working and I logged a complaint on near about 12/11/2011 to LG customer service Center Delhi. My complaint no. is RNA[protected].Service engineer Mr. Subhash had visited my house to rectify the issue on 19th Nov., after his visit he told me some part is not working and we have to replace it .Accordingly I drop the system on the same day). and mr. subash gave me his seniors no. and that number was of Mr. Anil and his number is ([protected]). I called up on given number so many time but didn't get response and he even could not pick up call and once he picked my call on 26th Nov. then he says that my problem get resolve on same day and after that no one came to my place to check the system. Then i again called to Mr. Subhash who visited very first day to my place, subhash again gave me another number of his team leader Mr. Deepanshu and his number is ([protected]) but i called up on this number and again he also didn't picked my call for 2 days.after that I am not able to get a proper feed back / responds from the service center. So please go through the job no and advice / mail me when can I get my complaint resolve. If you are not able to rectify the issue please return it.

There was a problem in DVD Writer not working. or some problem was after one month not responding in service center. This is a urgent service for the SATA DVD Writer. So please kindly arrange the DVD Writer in service center.
To Inform that Super DVD REWRITER Serial No. & Model No.Provide & chek the Warranty service.

LG DVD REWRIITER M/NO :- GH22NS50
S/NO :- 007HWBM071253


Thanks & Regards
Viresh Ranjan
Mob:- +91 - [protected]

To,
The Manager, Customer Care Department
LG Electronics India Pvt. Ltd.,,
Mumbai

Ref: Model no. GR-T452XV

Sub: Urgent need to replace my refrigerators bulb holder (socket) and trays;

We have been facing problems with the bulb holder for a very very long time now. After several attempts and month of follow up, we received a call followed up by some service. The bulb holder problem was resolved but only for a few weeks.

We are going through the same follow up for months now. And it's frustrating dealing with such careless service providers.

We placed a call requesting two things: fixing the bulb holder and changing three of our cracked trays. We were fortunate enough to get through to someone over the phone and they were to come home and fix the problem of the trays within 48 hours. It has been three months and there's no sign of anyone and no call from LG!

Do not ignore this request and call me at the earliest to fix the issues.

Om Hemrajani
[protected]
[protected]

I had purchased an LG refrigerator from a dealer in OTTAPALAM (PALKKAD DIST) last year(2010). During the installation process it was noticed that the working sound from refrigerator was ubnormal and the service guy re-affirmed that it is normal and any further compained will be taken care if I am not satisfied. The sound increased and rattling sound appeared. I had complained to the dealer (Kochukudiyil agencies -Ottapalam) couple of times. The technician checked the matter after couple of months and confirmed that the warranty expires and I have to service charges. This was not acceptable to me and informed the dealer after visiting personally to their shop. It was in vain that the dealer could not take any action which seems that he received the money and deal is completed. The Company (LG) is cheating the consumer by selecting unqualified technician who are not able to analyze the problem nor rectify the fault in time. LG product is not up to the mark considering the after sales service.

Please be informed that the Palakkad service agent is absolutely against customer interest . Hence the LG company should have a customer feed back survey against this agent in Palakkad and focus for a dealer with better customer oriented and loyal dealer.
regards.

Vasu/

Dear Sir
i am buy LG 18.5 LCD Monitor and given to LG I-Max Serviced center from last 3 month but they not response me and some time they said we replace your product , some time they said we replace some part of it and some time they said we going to refund of your money but they i am not satisfied and yet today 5th december,2011 i am not received any kind on reply please help me i am attached copy of inovice

thanks

Kaushik Shah
Bhuj-Kachchh
Mob.no[protected]

Respected sir
I lodged a complaint about the LG fully automatic washing machine on
28 nov 11 as your rrreply my complaint number is RNA[protected]. one
mechanic from the service center came for checking and told us that
there is problem in motherboard of the control circuit, and informed
us that he will get it by monday from hyderabad (as per him it is not
available in vissakhaptnam). i tried to call him in his mobile number
which he has given but it is continuously un available.
As i have two small kids and an old aged mother in home, there is lot
of dirty cloths in each day for washing, because of the problem in
washing machine i am facing a this as a big issue. so it is my humble
request to repair the same as early as possible.
thanking you
yours faithfully
george k varghese

I just brought LGC660 phone few days before, and this phone proved that my decision was wrong, this is one of the worse phone made by LG. Just after 3days of my purchase i found problem in display (white spot on the display) and i disclosed this to LG service center and they replaced this with another mobile set, But I think there is problem with the model(C660) it self. Again 4 five days after i found lot of problems , details are as fallows
1.it always shows warning for LOW MEMORY, its RAM is 156MB as compared to 256MB shown on LG site. It cannot support its existing applications.
2.Software problem , display setting , Screen time out is not working.
3.Call disconnect during every call receiving or calling.(basic need of a phone is not working), this is a mobile phone disaster.
4. Sometimes phone automatically switched off during call receiving or calling.
5.Battery is not working properly, full battery charge last night shows empty next morning.
6.Sometimes camera also not working, it shows memory card is full even if still 1gb space left there.
7. Touch screen also not working properly.
This mobile cost me Rs.9600,but this is a complete west of money, and mobile is of no use,any one can find sales persons in store convincing people buy this product.
After this incident I will not consider LG for the mobile phone in my buying decision, I will not suggest any one to buy for LG mobile, and here in this case i need compensation for all the monetary loss and mental pain,i have one suggestion for LG and that is, to maintain brand loyalty it should buy back all these set from the market, and should stop promoting such a bad set.

Vivekananda Das
Mayur Vihar, Delhi
Email: [protected]@gmail.com
Contact No.: [protected]

To,

The LG Electronics India Pvt. Ltd 03 Dec 2011


Sub:- FRAUDULENCE IN CUSTOMER SERVICE

Sir,
I would like to inform you that I am a satisfied and very old user of your products. I have used many of your products which I considered is far better than many other products available in the market. Recently, I bought a LG Optimus Phone (P-500) (Serial No. 104IPLR055888 and IMEI No. [protected]) on 26 July 2011. The phone has some problem with the LCD screen, so as it was within the warranty period, I landed the phone in the KBS Communications, Mulund (West), Mumbai (IN[protected]S) Service Centre on 29 Nov 2011 (vide Job No. RNA[protected]. After 2-3 days I tried to inquire about the phone but they told me that their server was not working. Further, on 02 Dec 2011 after much hustle and trials I finally been able to contact their service centre and they told me that “Your phone’s PCB, Battery, LCD, SMT is water damaged and all needs to be changed in a full estimation cost of Rs. 11700 /-“. I told them that I have bought the phone in Rs. 9766 /- and it is under the stipulated warranty period, so why should I spent a greater amount on the phone. They simply told me that, you can either pay the amount and get the phone repaired or you can take away your handset and get it repaired elsewhere. And also when I told them that I will take legal actions against them, they told that it will be dealt by the company only and the company will pay for it. It is clearly indicating that the service centre representative were not at all bother either about the compliance of the customers nor about the company. I collected the mobile handset from their Service Centre at 4:30 p.m. and took it to the Paras Telecom, Fort, Mumbai, LG Service Centre branch. Thereafter, the engineer took a look and told me that your LCD screen is having some problem and it will be changed at a nominal cost of Rs. 1178 /- and we will upgrade your Android Version to 2.3. Hence, I changed my LCD screen and paid the required amount to the person (Vide Invoice No. P/11/02818 dated 02 Dec 2011).

This is a total harassment of customer dealing at your service centre where one centre is getting the job done and the other centre is saying that your mobile’s problem is not our importance unless you pay for it. As a customer, I am writing this mail so as to intimate you that I am going to take some Legal actions against LG Electronics India Pvt. Ltd in the Consumer Forum Section. And further I request you to look at this matter and take some necessary actions to get your customer satisfied. Kindly reply me on this matter and the actions taken on your behalf.


Your’s Sincerely,

Nobadip Rajkhowa
Mankhurd
Mumbai – 400 088
Ph – [protected]
[protected]O)
Email ID : [protected]@gmail.com
Copy Enclosed:

(1) Photocopy of Job Sheet (initial) of KBS Communications, Mulund Branch LG Service Centre (Job No. RNA[protected]
(2) Photocopy of Job Sheet (final) of KBS Communications, Mulund Branch LG Service Centre (Job No. RNA[protected]
(3) Bill of Paras Telecom LG Ltd, Fort Branch (Vide Invoice No. P/11/02818 dated 02 Dec 2011).

We had purchased the washing machines fully automatice front loaded of LG made from Vijay Sales in Mumbai in July 2007. July this year 2011, we found smoke is coming out from the machines so we stoped it.

After that we regestered the service request on line with LG which got acknowledged by the company with complain number as RNA[protected].

Till now no service engineer has visited. I am wondering how a big company like LG is going to afford such poor service.

I request Mr. Lakshmikant Gupta, Vice-President and Chief Marketing Officer, LG Elecronices who is now from today started a progarmme called compaign on wheels, to look into it and do the needful.

Sanjeev Kumar,
Mumbai,
[protected]

Hi,
Please block my phone-LG GX200 Dual SIM phone bearing IMEI numbers:
[protected]
[protected]

Containing SIM cards:
BSNL Kerala: [protected]
DOCOMO Orissa: [protected]

Lost the phone in Chennai,Ambattur area on[protected].

Hello,

We purchased two 1.5 ton LG split AC on, 10th May 2011 from B.S.Enterprise, New Santoshpur, Kolkata - 700066. While selling the product they claimed themselves as authorized dealer of LG and convinced us that we will get all services perfectly from LG or themselves. Our AC worked for only 3 months and then started creating problem, but till now AC are not working properly due to lack of services from aforesaid company and now they are least bothered to contact us also. When we contacted LG, and displayed our bill for services we got to know that a second sale AC has been sold to us, but they agreed to provide us services which we are yet to received.

I don't understand whether we have purchased ac with brand like LG or some local company AC

Regards,
Ganesh

ERROR 1E,FE
CONTINUE WATER SUPPLYING FROM WASHING MACHINE, I HAVE COMPLAINT AGAINST IT BUT NO ONE GET THIS SOLUTION, PLEASE SEND TRAIND TECHNICIAN.
BUT NO ONE LISTENING AND SOLVED

CHANDRASHEKHAR SHARMA
[protected]

i have purchased LG's split A/C on April 2011 . the engineers who came to fit the a/c was to able to start it on the first day then next day another engineer came and fix the problem . But the A/c started disturbing from the next month it runs for 5 minutes and stops cooling after that i have complained many times engineers came and fix and again it started giving problem it continues giving problem so i asked for replacement they told they will replace but whenever i call them they delay for 10 days or 20 days .

Now i am frustrated and disparately need replacement cause my warranty will over in few months.

November 21, 2011

LG Electronics India Pvt. Ltd.
Plot No. 51, Surajpur Kasna Road,
Greater Noida 201 306 (UP)

Re : Deficiency in Services

Dear Sir,

I had purchased a 42” LCD of your Company in the year 2010 from your authorized dealer (invoice enclosed).

After the initial expiry of the one year warranty period, I was recommended to take an Annual Maintenance Contract from your offices, so that in case of any defect to the product, the same would be maintained and promptly attended too. Obviously, that is what is expected by a customer, when he signs an AMC contract with any organization. Copy of the AMC contract enclosed.

However, to my utter surprise and embarrassment, it is taking almost a month to attend to my first call under the AMC. I give below the list of events, which has occurred after a defect was noticed in my television subsequent to signing the AMC contract with your Company

1) On 19 October 2011, a complaint was logged vide No. RNA[protected] that a line appeared on the screen of the Television. Accordingly, your Service Engineer came after repeated request and changed the entire screen panel, claiming the same to be new one and replaced by the Company under the current AMC. He further assured that the remote control of the television which was not functional was on account of some part to be replaced, which he assured will be replaced soon.
2) One week thereafter, the pictures in the so call new screen panel completely vanished, forget the repair of the remote control panel. On 28 October 2011, again a complaint was logged vide No. RNA[protected]. After consistent and repeated follow-ups of the various channels i.e. Service Centre (Mr. Sunil – Tel. No. [protected]), Mr. Swapnil Salvi (Tel. No. [protected] and the Mumbai Regional Head of your office Mr. Manish Sawant (Tel. No. [protected]), it was being told that some part had to be replaced and it will take a few days, since the same was to be shipped.
3) After 3-4 days, the service engineer came with the new part. However, to our utter surprise, he could do nothing great and the problem remain unresolved. The service engineer assured us that he will notify the discrepancy to the Company. Thereafter, the matter came to a standstill and the complaint remains unresolved till date.

Just to intimate you that your after services are hopeless and the service engineers are not competent enough to rectify the defect. This is not what a customer expects from an AMC contract with your esteemed organization by subscribing to a costly product of LG electronics. Some minor defect in our existing television screen panel has been replaced with a completely non-functional screen panel. It’s really absurd.

As on date, nobody has cared to resolve the complaint and we are left at our own mercy to log, follow-up and close our own grievance.

Considering the above instance, it really pains a lot, since the Television purchased is lying in my house as an idle box.

In view of the above, request you to resolve the complaint at the earliest.

Thanking you,

Yours faithfully,


Santosh Haldankar (Customer)
S-2/28, Shree Dwarkadhish CHS Ltd.
Bangur Nagar, Goregaon (West),
Mumbai 400 090
Tel : 28792199/[protected]/[protected]

I have purchased the LG washing machine (LG F1056LDP) thru Vivek show room in the month of July'2011. I got an issue of threading in the inlet connector....I asked simple question to Vivek show room people (Mr. Hemanth & Suresh) them, "On what basis you are supporting the good quality of product of LG washing machine"....Good quality product of LG means, it should be all parts...Not only washing machine......

Also they are telling, if we buy the LG TV, remote will not come under warrenty control....Really worst response from them....

I request you all to don't purchase LG product....They will not provide the good response as well as good quality of product....

I had purchased one washing machine model no. 7519PR, INVOICE NUMBER 4686 on 23/10/2011 from RICHA Distributor pvt. l.t.d, JODHPUR, RAJASTHAN .On 24/10/2011 one person from the concerned shop came for installation, and on the very 1st day there was problem regarding water drainage system. after opening all the parts he was somehow able to solve the problem temporarily, inspite of the efforts made by that person, the same problem of water drainage has not been solved, i had made the complain twice but the problem could not be solved, there is a technical fault in the machine and because of this it needs to be replaced. lg service center is forcing for replacement of part, which is not justified. please do the needful. As this is a manufacturing problem, I want replacement of this product failing which I will be compelled to opt for legal root for redressal of my problem
complain number RNA[protected] DATED[protected]
COMPLAIN NUMBER RNA[protected] DATED[protected]
thank you

Hi,
I am one of the frustrated customer of LG.
I buy LG split AC 2 star 1 ton from Vashi outlet in May 2011. Since in one year LG promises three free service I make a call to them in Aug 2011 for Free service on there toll free no.[protected]. The customer service representative promise that I'll get call in next 24 hours for service schedule. Its been 3 days but no call. I called back again but no joy. Every time they register a new complaint number and forget. LG Sucks...........
Now I call back again and got two complaint numbers 1) RNA[protected] RNA[protected] and don't know how many more I'll have in next coming days.

I am fed up with LG. Its a poor after sales service for this company. There other competitor are far ahead of them in the service area.

I'll request someone from LG to have a look in this issue asap.
I am obtaining help from consumer Court very soon as well as adding reviews to all review sites against LG products.

Regards,

Shekhar
[protected]