LG Electronics Complaints & Reviews

LG / LG handset 6300 — Issue in my handset

Hi,

I had an issue with my LG6300 handset i have informed so many times to LG company as well as service centre but they are not given me a solution or also they are not replacing my henadset. Please help me for the same, please find my email communnication with LG.




[protected][protected][protected][protected]
From: Manish Munjal
Sent: Saturday, May 28, 2011 1:12 AM
To: Manish Munjal; LG Service
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Hello Vishal,

Any update on this request?.

I got the call on tuesday[protected] from "Sanchit" regarding the confimation of deleivery of the handset, as per him either my set will going to be fully repaired or replaced with new one.

Yesterday i tried to reach him out at 12:30 pm[protected] and he replied that he will confirm me the updated status with in 5 minutes, however i don't received any call/update from him and when i tried to reach him back so many times but i am not getting any responce from his side. This is not a professional behaviour.

Please update me the exact ETA for the resolution of my porblem ASAP.

Regards - Manish Munjal


[protected][protected][protected][protected]
From: Manish Munjal
Sent: Wednesday, May 25, 2011 6:52 PM
To: LG Service
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Hello Akanksha,

Thanks for getting back for the issue and I wil contact "Vishal". If required i will contact you again fro the same.

CC Vishal - I hope i will get the possitive result from you ASAP.

Regards - Manish Munjal


[protected][protected][protected][protected]
From: LG Service [[protected]@lge.com]
Sent: Wednesday, May 25, 2011 4:34 PM
To: Manish Munjal
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Dear Customer,



We are sorry to learn about your dissatisfaction.



We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Branch Service Manger Mr Vishal Sharma on his mobile number [protected]





Thanking you and reassuring you of our best services always.



Thanks and Regards.

Akanksha Verma

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)







From: Manish Munjal [mailto:[protected]@hcl.com]
Sent: Wednesday, May 25, 2011 1:35 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Cc: [protected]@lgindia.com
Subject: RE: Issue with my Handset LG6300.



Hello Akanksha,



Please find my details as per your requirements.



Postal Address - A-41, Jagat Puri, Street No-4, gurudawara road delhi-110051.

Contact No - [protected] and [protected].



Regards - Manish Munjal




[protected][protected][protected][protected]

From: LG Service [[protected]@lge.com]
Sent: Wednesday, May 25, 2011 11:56 AM
To: Manish Munjal
Subject: RE: Issue with my Handset LG6300.

Dear Customer,



Thanks for writing in to us.



In order to assist you with your enquiry, we require your Postal address and contact number.



Kindly send your complete address & contact no. ( along with this mail), so that we can do the needful.

Further, we would request you mark copy on our service ID [protected]@lge.com.



Thanks and Regards.

Akanksha Verma

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)



From: Manish Munjal [mailto:[protected]@hcl.com]
Sent: Tuesday, May 24, 2011 8:47 PM
To: [protected]@lgindia.com
Cc: [protected]@yahoo.com
Subject: Issue with my Handset LG6300.



Hello Team,



I am very unhappy after purchasing LG handset LG6300, so please request you to change my handset or provide me appropriate solution for the same.



Please find my attached service call logs details which i logged when i faced problems with my handset, apart from that i went to service center so many times and was given temporary solution every time. Most of the times, when I approached them, instead of logging a complaint, they use to provide me solution and the service was not documented. Inspite of many visits to the service centre, my problem still presist.



The warranty of the handset is about to expire and I am helpless.



I didn't expect such unprofessional behavior from a reputed company like LG.



Please provie me permanent fix to the problem else I will be forced to rush to consumer forum.





Regards - Manish Munjal

Agreed

i have taken new handset of LG CDMA model is LG6300 soon after it started giving severe problem in displaying names and numbers.
someone message me but number flashes of some other person.same case with missed call and other call. its not showing correct numbers. i have complaint this to my dealer from where i had purchased it. he has sent my mobile to service centre 2 times but still this is not working properly and the problem remains as it is.

now when i asked that to replace the handset he is refusing and asking me to contact LG company.

my details - vijay kumar singh ([protected])
dealer details-mishra mobile centre telco colony kharangajhar.([protected])

I am also facing same kind of drastically organised so called service facility from LG.

I will never by an LG product in my life time and advice anybody else either.

LG Semi automatic Washing Machine — Deceitful dealings/procedures and No response after

I have visisted relainace dgital store at ambi mall, gurgaon for a LG semi automatic washing machine, On 7th Oct 2008, as i have decided to go with LG SA 1022M and i have paid through cash, they commited to send me the machine next day.

They send the machine as usual on time, till now the things are going ok.
but when i opened the cover of it, a Dent was there. So i called up to the reliance digital on their provided no.

they promised me to send an engineer next day, to check the where dent is their in actual or not, I was waitng for the engineer to come on 8th whole day but no response from their, in the mean time i called back to customer care several times, and every time i called up their new face appear, and after teeling whole story to him he said ok sir i will call back to you.

and after that all got blank, i was so much depressed with this kind of response. then finaly at 6 o clock everning when i called up their they expressed sir our engineer is on leave and cant come today so i will definitly send him at ur desired time.

i ask him to come at 6 O' clock on 9th OCT 2008, but whole day their is no response. and when time goes above than 6, i was eager whether he will come today or not as well.

So i called at least 25 times on reliance digital customer care, but every times some one pick up the phone and cut it, no body is ready to talk even.

i think they got caller id and after seeing the number they cut it.

then i got a call from engineer that I would like to come to yours place at 7:30 PM evening, then he came finally.

He prepare a report and took my bill for replacement of the piece then he said it took another 2 days to replace the machine, and i feel helplees as today is the 2nd day but no response, from their side, and as i called them they said ok sir i will let u know, or call back to you, and till now today is 12 Oct 2008 i couldnt get my Machine.

I never expect such kind of Service.

once i complained either engineer should come with the new piece if machine and replace it, they should respect the time of customers as its not the case if i purchased the machine i m the biggest fool and now what ever they want it on their hand.
I m really feeling helpless and dont wish to call again to customer care. bcaz they just said i dont have information or divert it to another person, and keep doing it till the customer got fade,

the commitment should be proper and customer need to keep informed, if they simply make a call sir ur machine wil rach at this time, so that i can do some other work in th mean time and reach at home, but i have to wait whole day like this as i m alone at my home, like tehy can come anytime.
thats really suffocating.

My LG refrigerator (model: GL-305VV5.BSUZEBN) at Trivandrum, stopped
working..so I logged a service complaint (complaint no-RNA[protected]
to LG on 02-June...On calling several times, finally a technician came
on 14-June and did a gas
re-fill and charged (Rs.1400). It was working for a while and again the
cooling is completely gone...I've never experienced such a poor
response from any customer care...totally negligent...i'm fed up with
your service...it's been a month since I gave a service complaint...

My LG refrigerator (model: GL-305VV5.BSUZEBN) at Trivandrum, stopped
working..so I logged a service complaint (complaint no-RNA[protected]
to LG on 02-June...On calling several times, finally a technician came
on 14-June and did a gas
re-fill and charged (Rs.1400). It was working for a while and again the
cooling is completely gone...I've never experienced such a poor
response from any customer care...totally negligent...i'm fed up with
your service...it's been a month since I gave a service complaint...

Hello,
Had registered a complaint of my lg screen-Complaint no.:RNA[protected].
this complaint was registered on the 5th of october 2014. its almost a month now .
They followed up only for coming and checking the screen but later no call back or response fro the lg side. I had to call them up time and again further hearing new reasons for the complaint to be delayed.Pathetic experience of lg service.The authorised person also blocks my call or doesn't receive them. Lg its better if you'l shut down your service.

Dear All,

Recently I have bought LG washing machine from M/s Standard Radios, Sadar Bazar Jhansi. The dealer offered me free gift under company scheme however he told me that due to no stock he will get it delivered to my home with in 2-3 days, so counting on his words I have made full payment. However he has not delivered the gifts for more than a week. every time when I called he presented a new excuse. When I visited his shop after a week the dealer again gave a new excuse but when I insited and did not accept the same. He simply refused to provide any gift and told "nahi dunga jo kerna ho ker lo". He miss behaved with me and started shouting with abusive language. I would like to warn the consumers that please avoid this highly unprofessional dealer.

KOLLURU SADA SIVARAO, I.T.I.ROAD, CHINNARAVURU, TENALI CELL [protected]

DEAR SIR,

OUR LG FULLY AUTOMATIC WASHING MACHINE IS IN PROBLEM, MACHINE TAKES WATER AND GOES TO OUTSIDE.

WE COMPALY AT VIJAYA VIDEO HOME, TENALI MR.KALADHAR NO REPLY

PLEASE ATTEND AND RECTIFY THE PROBLEM

THANKING YOU FOR VISITING

LG GS500V — Touch Screen Problem

I purchased LG GS500v few months back. Suddenly it's touch screen is not working.

Partha.[protected]@in.com

LG Microwave Oven — ir responsible answers

i have registered a complaint in 06 Oct 09. Someone came and attended the complaint and said that some spares needs to be changed. However, since 20 days,inspite of repeated reminders, my complaint has not been attended( My earlier complaint No S 9CA 0600375 dated 06 Oct 09) . My fresh complaint No is[protected] dated 19 OCt 09. till date i have not received any answers to my complaint, nor am i able to know the status of the complaint.

Thank you for taking this up. Someone called me in the morning and was able to provide the clarification needed. Appreciate if the tollfree number support technicians are kept updated with the correct contact information so that we dont have the need to escalate this in such a forum.

Sampath
+91-[protected]