LG Electronics Complaints & Reviews

I have given my mobile handset lg KP220 for repair to M/S K.S.TELECOMM ALLAHABAD dt26/08/11 but till date my set not repair so i am very annoid.

i have brougt a dvd writer and from starting it was unable to write DVDs and some times properly to CD. It was also unable to read DVDs. I gone to nearest LG Service Centre at Lucknow at NAZA Market and thre I deposited my Device, after about 15 days when i contacted for my replacment of DVD writer they told that they have no stock, i returned and contacted them again after a week they repeated the same answer that they have no stock and told me to recover my DVD writer after calling them, I want to tell you that distance of LG service centre from my home is about 35Kms. and it is not possible to go there every day. when i requested them very much they gave me the same DVD writer without service and took my sign on letter of service satisfaction.i wondered when i connected the device at home with my computer the Disc which i left in the drive by mistake was till now there and problem was just before. I then brought a new DVD writer of ASUS. and after 20 days i again went to the service centre at Lucknow and told them my problem as described above. they again deposited my writer at 12 july 2011. I contacted them many times between 12 July 2011 to 12 August 2011, but they have no stock to replace my own CD writer. I told the receptionist at 12 August 2011 to sign my deposit letter of CD on that date. She dated it and told me to be in contact. at last at 15 or 16 September 2011 after 2 months they refund me my DVD writer. i came back and checked it problem was not solved as this can not even write CDs. i am very much disappointed with LG. If my problem is not solved i will take some legal action. My system have no infection as i have tried this writer on freshly formatted systems.

Vivek Verma
Lakhpera Bagh Colony
Barabanki.
Cotact [protected]
[protected]@gmail.com

Hello Sir,

I am Sanjay Khurana.My Complain no. is RNA[protected].
I want to lodge a complain against LG electronics. I bought a LG 42PJ350R on 24th June 2010. It was under warranty for 12 Months.
Now what happened one day, I tried to switch on my Plasma TV , it gets switched on but with no screen there was only sound. I don't know what happened wrong.
After that I lodge a complain in LG electronics so that their repairman could come and rectify the issue. A person name KAMAL came a day after i.e on 18th September 2011, after checking he told us that they need to take it to the workshop and check it thoroughly. We followed him and after one day LG people came and took away the TV to the workshop.
We waited for their call about the issue and repair charges but no one called us for two days. We called them and we got a shock with their replies. They were saying that whole display is faulty and it will cost around
Rs 20000 to repair. (Rs 36000 thing need repair of Rs 20000 after 14 months.)

A plasma TV of a brand name LG which they were saying has a life of 60000 hours , cost Rs 36000 got faulty in 14 months. It is what we can expect from the LG.
I want to know that what is our fault...We did not evetn touch the TV ( It is hanging on the wall ). Is it we are on the client side??
When I called to Mr Amit ( [protected]) , he told me in general way (Electronics item hai kabhi bhi kharab ho jaate hai ). After that he told me to talk to workshop person. His name was Girish.
Girish was also saying the same thing and in a very absurd way. After that he gave me a number of Mr Amit ( [protected]) and told me he is a manager and will be available next day. Today ( 22 Sept 2011),
I called him and tell the whole story and asked him what is the commitment of a brand company that its product did not last for 14 months. He took my complain no. and told me that Mr. Gautam will call me shortly (in 10 min). After that, I am still waiting for his call. I tried Mr. Amit no. again and again but he is not picking my call. What a non -acceptable behavior from the company. They are just transferring me to one person to another making fool of me (client..some person says client is god).
I really don't know what to do now....how to deal with this particular problem. I got fully frustrated now. One thing for sure, I am not going to pay them a single penny whether I get my TV back or not.

One thing more, I searched on the net about the particular problem in LG plasma TV. This problem has come in many of the pieces, it means this is the problem with their technology part not with client side. They are still making the same and selling it (making fool of the people).Below is the link for the same page
http://forums.cnet.com/[protected]_[protected].html

I could not expect this kind of behavior from LG people. I want you to take any action against them so that they cannot make fool of the public which they used to. Below are the no. of the persons to which I contacted
Mr. Amit : [protected]
Mr Amit (manager) : [protected] (He is not picking my phone. I had already called him 10 times)
Mr. Mohd. Aslam : [protected] ( He said to me when I visited service station , Do whatever you can do, go to consumer court , AAP HAMARA KUCH NAHI BIGAAD SAKTE.), is this the way to talk to customer.

Please take some steps regarding my complain and do necessary.

Thanks,
Sanjay Khurana
[protected]

SIR,

I HAVE PURCHASED THE ABOVE MOBILE ON.20.4.2011 IN PARI ELECTRRONICS, KORBA FOR RS.4700/-. BUT SINCE A LAST FEW DAYS,IT IS NOT SWITCHING ON DUE TO SOME INTERNAL PROBLEM. SO I WENT TO THE LG AUTHORIZED SERVICE CENTER IN GHANTA GHAR, KORBA, C.G.STATE.THEY CHECKED UP AND SUGGESTED THAT IT CAN BE REPAIRED SINCE IT IS UNDER WARRANTY BUT IT WILL TAKE 40 DAYS TIME AND IT MAY BE A FAILURE MODEL. HE SHOWN ME MANY WITH THE SAME MODEL WITH HIM AND EVEN HE WAS NOT READY TO RECEIVE MY MOBILE FOR SERVICE.

AFTER MANY TRAILS I GOT THE MOBILE NO OF MR.SEKHAR, AUTHORIZED LG PERSON AS [protected] THROUGH THE LG CALL CENTER. BUT NO RESPONSE.

SO, WHAT'S THE SOLUTION....?

I have registered a complain that my LG refrigerator GR332SV is not cooling.

On 26th July, personnel's named (Sonu kumar- Ph:[protected]) from H159,Sector-63 noida visited our house and he changed the compressor.

After changing the compressor, the cooling problem was not resolved as there was some problem in closing of the refrigerator door

Even after that they didn't take the compressor back and said that they would send some body to fix the door problem. They billed us Rs5285.00

After multiple reminder, they sent another person named as Kartar singh([protected]) and he said that the fridge can not be repaired.

Then I contested that if it was not repairable, then why did they charge for the compressor as the whole issue of cooling is not resolved.

After this, Kartar singh told me to talk to Mr Bhasin([protected]) who said that he would be refunding the whole money back and there would be no issue in that. For the same purpose he sent one person to collect the xerox copy of the bill.

After some time, Mr bhasin called on my cell and asked me to call Sameer Dewan([protected]) as he was responsible for issuing of check.

Earlier, Sameer dewan accepted that money would be refunded and then he declined stating that money refund cannot happen after 2 months. we have from our side initiated the process from the very next day(27th July,2011) when they confirmed that the fridge is not repairable and 2 months time had not lapsed.

It is the total fault of LG who had replaced the compressor which didn't solve the cooling problem as they were problem in door and other areas which they should have identified before changing the compressor.

This is a big loss to us financially.

I would request LG india to do the needful and refund the money back. They should take the compressor back as it is of no use to me.

Dear Company,

I bought LG-microwave in April,2011. After a week, the" start" button of the microwave stopped working. After lodging complain twice an executive came and did something and start button started working. Again after 3months down the line, the "start" button again stop working. After lodging 4 complains, finally some executive of LG finds time to visit. Post verifying he finds some strip of "star"t button has broken and need to be replaced. He said it is currently out of stock and he will attend us back as soon as the strip is available. On asking, he provided his boss contact number(Mahavir in malad office) and also provided his office number.

We have been calling him from last 3 weeks, his(executive) phone is going switched off. Then we tried calling his boss(Mahavir). He has listened to our problem once and after then his phone is also going switched off.

I completely fail to understand, that such big branded company is having out of stock one small "start" button strip. Is this all LG giantness and customer service.?? shall customer understand that LG only burdens its customer with its product.!!!!!!!!

I am providing following details of my product:

MODEL NO: MC-7148MS
REGISTER NO:072,
BOUGHT FROM :HYPER CITY IN NAME OF NITIN CHANANI
DATE OF PURCHASE:10TH APRIL,2011
S.NO: 103AMMB003683
COMPLAIN NO: RNA[protected]

Kindly call me on this number [protected],[protected], if any more information is required.

request to kindly repair or replace the microwave at earliest otherwise I WILL FILE LEGAL CASE AGAINST IT.

Hope required action will be taken at the earliest.

Thanx,
Deepika Chanani,
[protected]
deepika.[protected]@gmail.com
















Deepika Chanani

one gentle men from LG Service centre came to our house and took some tv part to repair..till now he didnt returned. again v complain against this, but no response. i am attaching here with the bill copy, pls enquire..

I purchased a LED TV from the on 9/9/2011 from a LG exclusive showroom in Vasundhara sector 12 (Bhardwaj Gallery). On 17th the TV developed some snag and stopped performing , I registered the complaint (complaint No[protected]on the Toll free No of the company on 18/9/2011 and a service representative came from the company the next day. He said the adopter was faulty and would be replaced the same day by evening. he did not show up till evening , when I called him in the evening he said it will be replace when they get the adopter in the stock and suggested I should speak with his senior Dilip Sharma whose No was [protected]. When I called up Dilip Sharma he said he cant assure when can he replace the part and when i insisted that he commit a timeline by which it will be replace he turned abusive and used absolutely unprofessional and filthy language.It is the third day I have registered several complaints but neither any action has been taken nor anybody has called up from the company. There is no respite in sight as the customer care of the company keeps giving the standard response . The customer care also gave me the No of the Customer care representative , Puja Mathur's phone (ph No:[protected]) who either does not pick up the phone or her phone goes switched off.

Maneesh Mishra, [protected], [protected]@gmail.com

I was using single door Fridge from LG. The cover got burned. I raised a ticket for replacing the part at my 'own' cost. LG told after 15 days of followup that they doint have parts of that fridge now.

Mr Shah from Pune office told me that LG will provide me depreciated value, therefore I submitted copy of purchase invoice. It has been more than 20 days but there is no response from LG.

LG call centre[protected] agent have no clue , they say , they cant help in this case, check with Pune office.

Pune office phone number is always busy, I tried for 4 days and after that they told me they dont know about the status, check with call centre or LG head office will call you.. I aksed them When?? they said they dont know

MR CEO of LG INDIA, Can you please tell me as a consumer do you expect me to come and do the tasks of your company which LG should be doing?
Whom should I contact to know latest status of my case. ???

I am seriously thinking to take LG to consumer court if I dont get an early response.

Priyank
[protected]@yahoo.com

I have an LG mobile Handset Model - KP119 from last 2 years...
now on[protected] it displays an error "Invalid sim card" Automatically...
and My all contact list & SMS are washed out.. and now my handset is not working...

when I visit on LG service of Bhopal center they checked it and said - Now IMEI No of your handset is got invalid and nothing can be done..... and they send back mobile to me...

Now i want to know that, LG is a branded company then how an IMEI NO of any mob h/s should be lapsed automatically while it is working fine till day before.

when Ive asked to the executive that now what should i do fo this handset , should I threw it then she said Itz your wish.... These kind of executives are appointed in the service center of LG....

Plz tell me what should I do.... & main thing how can I get back My very Important Data ..


Vaibhav Saxena
Bhopal
[protected]

From,
Robin Rajan
K.U.T.seminary
kannammoola
Mob.[protected]

To,
The senior manager
LG Custmer care
Head Office.

Respected Sir,
I have bought LG GX200 Mobile in Last month. After one week, My mobile get some problems. Main problem is, when dialing the phone, suddenly it was happened to switch off. When it was again try to on the mobile, it need a let of time to work. I gave it to a mobile mechanic, and he reported me that, they can't repair it effectively. They informed me to write this complaint to you, because the set has some manufactureing defects. Now there is no off option for my mobile camera. There is no Rock talk Function, Orkut function and Mp3 dowanloading options. Today it get new problems, message can't be sent, Can't sent cantacts, minor voice for loud speaker etc. I have made talk with Mr.Shinu kottaram(Mob.no.[protected]). shinu kottaram no takephone no solve the problem next explain shinu theconsumer court regiter case lg company informed me that all the problems are over. Hence the problems are contincing. so I request you to take some remedial measures.This is the fourth time.One more time service and service centre. Ihave writttered to you. I expect a desert effort from you. I not i will access consumer court

NB; I have attached the job sheet to this letter

i bought a double door refrigerator LG / model GL368yvq G5 on 19/2/2011 .for some time the auto defrosting was not working for which i complained number of times. now i realised that the refrigerator installed to me was model GL365yvqg5.this refrigerator is a lower model.secondly it's auto defrosting is not working....

my mobile set gu 220iven to repair for last 20 days but i have no respose from there how can i manage without my handset i need my cell repaired and delievered today

on 17/05/11 i bought an air conditioner bearing model no.LSA5ER5S from M/S.Raj Mahal.after about 10 days from the date of purchase i lodged a problem of air swing panel.it was not swinging.it was checked by LG local service center and was told that it has to be changed.but till date it has not been replaced.i visited the service center several times and told abt my problem.but they do say the stock is out of order and preach me to run the AC with fan to avoid directed flow of air.i m very much disappointed by the response.in future i wont ever prescribe any one to go for the LG products for their poor service commitment.service centers contact no is as follows-[protected](M) and [protected](O).looking forward for an escalated step from your end.thanking you in anticipation.
Angshuman Chakraborty.
Assistant Professor,Govt Engg collage
Agartala,Tripura West

my microwave not working and made the complaint on 7th sep 8.30am and complaint no.RNA[protected] no action taken for more than 36hrs then said the part is not working and took another three days then said some other part is not working and now the other part is not there with them is what the technician telling they gave me two telephone no. of higher authority and the number is [protected] of Ms. Suvarna Sawant and other Number [protected] of Mr.sandesh both the number is not attended by the concern person.
And i have taken 3yrs contract from LG Appliance for repair of Microwave in which they said all part will be easily available till the contract period is there but now they say they dont have touch pad with them. more than a week past but i still regret to tell mine LG MICROWAVE is still in non working condition please help me out as early as possible in case if they dont have the touch pad i request u to please let them replace mine microwave with new product

We have purchased LG refrigator few years back with model no.LG GL 296TM . We have contacted customer care for some plastic iteam like tray is broken over a period of time but they are unable to provide the spare part as the model is stopped by them . My question to them then what should customer do with that fridge where tray and veg. box is in bad shape . They are forcing customer to sell the old one and buy new one ,wrong practice by the company.

I complained on 16th august11 towards the tampered door and turn table plate which is not revolving. Engineer Mr Amit visited on 17th, but till date i have not received any feedback.

I have spoken to customer care thrice and to Mr Amit but only promising anwers are the one we could get.
I also spoke to his senior but to no avial. Not only this i am communicating with lg service continously but they are not bothered. I just get regret mails.

I was given the number of Mr Sumit Bajaj, branch service manager but he is not taking the calls.

My complain number is RNA[protected]. Also note that I have availaed three year warrnaty service as well. Form no. HLP HC03704 and serial number 901DRDQ000394. th e same is in my husbands name Mr Ravinder Singh.

I have been told that door and the rubber ring is not available as such they need time but its hysterical as such pleae look into the matter on priority.
Regards
Namrata Sachdev
Number [protected] R/o Pitampura, new delhi

Kindly refer to our wireless Phone No. [protected], which we are continuously using for a long time. Since last 6-8 months before we have faced the problem in instrument. After getting result from your service center we have to purchase new one from your authorized dealer M/S Sapphire Sales, (with Invoice No. 5607, Dt. 18/06/2011, Model: LG LSP-450R) Indore [M.P.]. But within a 2 month we have to face the problem. In this regard we have...

hI,
I Bought LG Refrigerators in april 2011, it stop working even after 2 months from purchase then i complinted to service centre they came and repair. now after two months from repair it stop working again. this time they ask me to bring fridge to service centre by my own cost. i send it to service centre, its been two weeks i sent my unit to them still there is no proper resposnse from service centre. i dont know when i can i get back fridge. oh! god. bloddy damn LG.

i will not buy any LG products in my life again.

Hi,
I would like to draw your attention for faulty stock of HP Laptop.

I had purchase one HP Laptop along with my Friend. Detail of HP Laptop are as follow-

Laptop : HP-Pavilion Laptop
Model No. : dv4-1241Tx
S/N.: CND9120W8D

Shop from where we had purchase –
Stek System
43/7,S.P.Marg (Infront of HDFC Bank)
Civil Line,Allahabad-211001

Cash Memo No. 300 dated 23.05.2009
Cost of Laptop : Rs.50000.00

After 7 to 8Month of its use I found some noise line lower side of my Laptop LCD Screen. I thought it is some thingh which can be neglect. But day by day it go on increasing & it cover my hole screen.In mean time I had gone out station for some of my official work. I complained it to shop on 10.09.10 , but he says your laptop is out of warranty so we could not do any thing you have to replace you LCD screen. Because of my urgency I had changed it by new one.

Existing LCD screen with Laptop detail as follow-

14.1” LCD Screen of LG Display
[protected]D090118 K84
1st Bar Code : LKF91J6PJ84K00693D4
2nd Bar Code : CT CAEVK017DX276X
3rd Bar Code : 14191CR3C2504322C

LP141WX3
Factory Code ID LGDNJ
Which become faulty after one year use.

Replace by one new LCD Screen of Exilient LC-141G30-01
S/N.: Lc5101065
Sales Invoice TI/170/2010-11 dated 10.09.10.

My question is that LG like world class company, how such type of fault could come in Laptop. Is laptop are purchase for 1year ?
Is Shop person can behave like this ?

If it is so I will prefer people should not go for laptop in which LG Display LCD Screen mounted. I am thinking that it may happen some time but I surprise my friend Mr. Sachin who had also purchase same laptop along with me he has facing same problem from 05.09.11 onword. Thats why I mail to you, It is HP or LG Display mistake by which we are in trouble & loosing our money to replace LCD screen.

May be it is very late to mail you…

But you see the matter why It happen. And If possible, please change my LCD Screen with original one.

I hope you will take-up this issue positively & customer supportive outcome will come.

Thanks,
Lakshman Singh
Adress: QN.-18,Mahila Gram Colony,Subedarganj,Allahabad-211001,UP,India
Mobile No.: [protected]