LG Electronics Complaints & Reviews

From,
Robin Rajan
K.U.T.seminary
kannammoola
Mob.[protected]

To,
The senior manager
LG Custmer care
Head Office.

Respected Sir,
I have bought LG GX200 Mobile in Last month. After one week, My mobile get some problems. Main problem is, when dialing the phone, suddenly it was happened to switch off. When it was again try to on the mobile, it need a let of time to work. I gave it to a mobile mechanic, and he reported me that, they can't repair it effectively. They informed me to write this complaint to you, because the set has some manufactureing defects. Now there is no off option for my mobile camera. There is no Rock talk Function, Orkut function and Mp3 dowanloading options. Today it get new problems, message can't be sent, Can't sent cantacts, minor voice for loud speaker etc. I have made talk with Mr.Shinu kottaram(Mob.no.[protected]). shinu kottaram no takephone no solve the problem next explain shinu theconsumer court regiter case lg company informed me that all the problems are over. Hence the problems are contincing. so I request you to take some remedial measures.This is the fourth time.One more time service and service centre. Ihave writttered to you. I expect a desert effort from you. I not i will access consumer court

NB; I have attached the job sheet to this letter

i bought a double door refrigerator LG / model GL368yvq G5 on 19/2/2011 .for some time the auto defrosting was not working for which i complained number of times. now i realised that the refrigerator installed to me was model GL365yvqg5.this refrigerator is a lower model.secondly it's auto defrosting is not working....

my mobile set gu 220iven to repair for last 20 days but i have no respose from there how can i manage without my handset i need my cell repaired and delievered today

on 17/05/11 i bought an air conditioner bearing model no.LSA5ER5S from M/S.Raj Mahal.after about 10 days from the date of purchase i lodged a problem of air swing panel.it was not swinging.it was checked by LG local service center and was told that it has to be changed.but till date it has not been replaced.i visited the service center several times and told abt my problem.but they do say the stock is out of order and preach me to run the AC with fan to avoid directed flow of air.i m very much disappointed by the response.in future i wont ever prescribe any one to go for the LG products for their poor service commitment.service centers contact no is as follows-[protected](M) and [protected](O).looking forward for an escalated step from your end.thanking you in anticipation.
Angshuman Chakraborty.
Assistant Professor,Govt Engg collage
Agartala,Tripura West

my microwave not working and made the complaint on 7th sep 8.30am and complaint no.RNA[protected] no action taken for more than 36hrs then said the part is not working and took another three days then said some other part is not working and now the other part is not there with them is what the technician telling they gave me two telephone no. of higher authority and the number is [protected] of Ms. Suvarna Sawant and other Number [protected] of Mr.sandesh both the number is not attended by the concern person.
And i have taken 3yrs contract from LG Appliance for repair of Microwave in which they said all part will be easily available till the contract period is there but now they say they dont have touch pad with them. more than a week past but i still regret to tell mine LG MICROWAVE is still in non working condition please help me out as early as possible in case if they dont have the touch pad i request u to please let them replace mine microwave with new product

We have purchased LG refrigator few years back with model no.LG GL 296TM . We have contacted customer care for some plastic iteam like tray is broken over a period of time but they are unable to provide the spare part as the model is stopped by them . My question to them then what should customer do with that fridge where tray and veg. box is in bad shape . They are forcing customer to sell the old one and buy new one ,wrong practice by the company.

I complained on 16th august11 towards the tampered door and turn table plate which is not revolving. Engineer Mr Amit visited on 17th, but till date i have not received any feedback.

I have spoken to customer care thrice and to Mr Amit but only promising anwers are the one we could get.
I also spoke to his senior but to no avial. Not only this i am communicating with lg service continously but they are not bothered. I just get regret mails.

I was given the number of Mr Sumit Bajaj, branch service manager but he is not taking the calls.

My complain number is RNA[protected]. Also note that I have availaed three year warrnaty service as well. Form no. HLP HC03704 and serial number 901DRDQ000394. th e same is in my husbands name Mr Ravinder Singh.

I have been told that door and the rubber ring is not available as such they need time but its hysterical as such pleae look into the matter on priority.
Regards
Namrata Sachdev
Number [protected] R/o Pitampura, new delhi

Kindly refer to our wireless Phone No. [protected], which we are continuously using for a long time. Since last 6-8 months before we have faced the problem in instrument. After getting result from your service center we have to purchase new one from your authorized dealer M/S Sapphire Sales, (with Invoice No. 5607, Dt. 18/06/2011, Model: LG LSP-450R) Indore [M.P.]. But within a 2 month we have to face the problem. In this regard we have...

hI,
I Bought LG Refrigerators in april 2011, it stop working even after 2 months from purchase then i complinted to service centre they came and repair. now after two months from repair it stop working again. this time they ask me to bring fridge to service centre by my own cost. i send it to service centre, its been two weeks i sent my unit to them still there is no proper resposnse from service centre. i dont know when i can i get back fridge. oh! god. bloddy damn LG.

i will not buy any LG products in my life again.

Hi,
I would like to draw your attention for faulty stock of HP Laptop.

I had purchase one HP Laptop along with my Friend. Detail of HP Laptop are as follow-

Laptop : HP-Pavilion Laptop
Model No. : dv4-1241Tx
S/N.: CND9120W8D

Shop from where we had purchase –
Stek System
43/7,S.P.Marg (Infront of HDFC Bank)
Civil Line,Allahabad-211001

Cash Memo No. 300 dated 23.05.2009
Cost of Laptop : Rs.50000.00

After 7 to 8Month of its use I found some noise line lower side of my Laptop LCD Screen. I thought it is some thingh which can be neglect. But day by day it go on increasing & it cover my hole screen.In mean time I had gone out station for some of my official work. I complained it to shop on 10.09.10 , but he says your laptop is out of warranty so we could not do any thing you have to replace you LCD screen. Because of my urgency I had changed it by new one.

Existing LCD screen with Laptop detail as follow-

14.1” LCD Screen of LG Display
[protected]D090118 K84
1st Bar Code : LKF91J6PJ84K00693D4
2nd Bar Code : CT CAEVK017DX276X
3rd Bar Code : 14191CR3C2504322C

LP141WX3
Factory Code ID LGDNJ
Which become faulty after one year use.

Replace by one new LCD Screen of Exilient LC-141G30-01
S/N.: Lc5101065
Sales Invoice TI/170/2010-11 dated 10.09.10.

My question is that LG like world class company, how such type of fault could come in Laptop. Is laptop are purchase for 1year ?
Is Shop person can behave like this ?

If it is so I will prefer people should not go for laptop in which LG Display LCD Screen mounted. I am thinking that it may happen some time but I surprise my friend Mr. Sachin who had also purchase same laptop along with me he has facing same problem from 05.09.11 onword. Thats why I mail to you, It is HP or LG Display mistake by which we are in trouble & loosing our money to replace LCD screen.

May be it is very late to mail you…

But you see the matter why It happen. And If possible, please change my LCD Screen with original one.

I hope you will take-up this issue positively & customer supportive outcome will come.

Thanks,
Lakshman Singh
Adress: QN.-18,Mahila Gram Colony,Subedarganj,Allahabad-211001,UP,India
Mobile No.: [protected]

MISHANDLING OF WINDOW AC BY SERVOTAX, NOIDA–LG AUTHORIZED SERVICE CENTER

Despite of launching complaint on consumer complaints.in, LG SERVICE branch office has been dealing with me on the lines of extracting more money instead of penalizing the service center SERVOTAX,NOIDA for paying for the necessary repair/replacement cost of the compressor. The branch office is providing discounts on the new compressor or new AC instead of loading the cost of compressor on the service provider for it's replacement for which I will have to shell out more money. GOOD BUSINESS SENSE BUT POOR SERVICE BY LG.

No doubt that such strategic dealing with the service centres have led to deteriorating after sales services by LG.Good after sales services by LG have become a thing of past and has not been witnessed in last two years by me.BUYERS BEWARE...

It is to be mentioned that the approach of LG with regard to my complaint is negative and LG is trying to wash its hand from the poor services provided by the service center instead of penalizing them by replacing the compressor at their own cost. It is high time that LG services take a sensitive stand on the mishandling of my window AC sent to their authorized service center SERVOTAX, NOIDA for repairs after registering a series of complaints at LG customer care. I have been harassed mentally, physically and financially by LG for the last two months. In this connection, I would like to raise the following questions on the consumer protection and its rights:

The compressor of my AC was working fine when SERVOTAX, NOIDA took it away for capacitor change after a blast in AC. Later on, when they returned the same on 22.08.11, it had failed in their shop. The AC was drawing more current and the same was informed to LG service center vide complaint number RNA[protected] dated 23.08.11. With your swift services, they could collect it on 28.08.11 from my house and declare on 05.09.11 telephonically that the compressor has failed. Please note the quality of your service.

A blast had occurred in my AC after the gas was refilled by SERVOTAX, NOIDA due to left out moisture which could have been dangerous for our family. The blast had occurred on the night when AC was delivered to me with refilled gas. The same was telephonically informed to SERVOTAX, NOIDA the next morning, they again promised to collect the AC. Please refer my complaint number RNA[protected] dated 09.08.11 in this regard. Please note the quality of your service.

The gas was refilled as the gas had leaked on the second day of filling the gas by SERVOTAX, NOIDA and delivering it to me. Please refer my earlier complaints RNA[protected] DATED 19.07.11 AND RNA[protected] dated 21.07.11 in this regard. Please note the quality of your service.

When my AC was taken for refilling, the louvers were in working condition and there was no misalignment of the temperature knob. Now it has both the problems. Please note the quality of your service.

Please note that my AC is still with SERVOTAX, NOIDA for the last two months and I am left to suffer in the hot and humid weather because of none other than your esteemed authorized serice center. Please note the quality of your service.

Please explain how as a customer I am responsible for any of the above faults in the window AC and why should I pay for any repairs to be carried out in my AC for making it working. Please note your sensitivity towards the customer complaints.

Despite of all the above, you have sided with SERVOTAX, NOIDA and have taken a loyal consumer for a ride. No action has been taken by you against them and return my AC in working condition to me after accepting the mistakes at your end.

Due to all the above, the scrap value of my working AC has reduced to zero only because I got it serviced through LG. My complaints dated 19.07.11, 21.07.11, 29.07.11, 03.08.11, 09.08.11 and 23.08.11 tells about the series of problems I have faced after SERVOTAX started repairing my AC.

It is really shameful that LG as a big corporate group have failed to bring justice to their loyal customers and have in turn sided with the poor service provider like SERVOTAX, NOIDA. The quality of good services provided by them is quite evident from the above.

You are once again requested to look into the woes of your customer and bring justice to me.

Respected sir,

I wish to inform you that I, Rahul Roy have purchased a LG Mobile model no T300 before 6-8 month ago. In between my mobile become defective. immediatlly I have given to Sigra,Varanasi Service Centre for its repairing. But after delaying 7-8 days they have express thier inablility to rectify the problem of my mobile set. After that I have given the hand set on Rathyatra, Service Centre.They have told me that it will take around 7 days to rectify the problem. After seven days they have given me an alternet mobile hand set and told that it will take 10 more days to rectify the problem. After so many request till date i.e. 12/09/2011 they have not given me my mobile nither they have rectify the problem. Sir without my own hand set I am facing tremdous problem and got Frustrated. Sir Kindly arrange to give back my original handset other wise I will compled to lodge case in Consumer Court as it become too late arround more than a month.
kindly do the needful at your earliest.
Yours sincerly

Rahul Roy
[protected]@gmail.com

LG MICROWAVE OVEN MODEL MC 7148 MS PURCHASED IN NOVEMBER 2010. ON/OFF SYSTEM NOT FUNCTIONING. DISPLAY NOT WORKING. COMPLAINT BOOKED on 22nd AUGUST 2011 UNDER NO RNA[protected]. SERVICE PERSON ATTENDED AFTER 3 DAYS AND PROMISED TO REPLACE IN A WEEK'S TIME.

ALSO BOOKED ONLINE COMPLAINT ON 1ST SEPT 2011. NOW IT'S MORE THAN 3 WEEKS ELAPSED. NO INFORMATION. CANT USE THE INSTRUMENT.

NO ONE IS NOW BOTHERED TO SEE WHAT HAPPENED. IS THIS CALLED CUSTOMER CARE? SUCH AN IRRESPONSIBLE TREATMENT IS NEVER EXPECTED FROM A REPUTED COMPANY LIKE LG.

Dear Sir,

Please refer my various e-mails vide which I have tried to bring to the kind notice of LG Services- the plight of the loyal customers of LG and the insensitive attitude shown so far by LG Service. I have five items of LG in my house ranging from Washing machine, microwave, two window AC and LG Color TV. These items were bought by me considering the after sales service provided by LG.

However, it is regretted to note that since last two years, the services of LG have deteriorated and I am repenting on my decision to buy LG products. The franchisee service centres of LG are experimenting with the customer products and delaying the services. Any fault on the part of the service centres are passed on to the customer stating that the item has grown old.

I would again like to bring to your kind notice the following facts stating my plight and poor services rendered by SERVOTAX,LG Service Center, NOIDA:

My window AC is in the workshop of SERVOTAX,LG since July’11 on one account or the other.

My AC was working fine and was sent to SERVOTAX,NOIDA for gas filling . My original complaint was for filling the gas in AC vide RNA[protected] dated 19.07.11 July’11.
The gas leaked on the second day itself due to poor services provided by SERVOTAX,NOIDA.
When AC was returned after refilling by gas, the capacitor blasted due to moisture left out in AC while testing leakage in the SERVOTAX,NOIDA. This is again carelessness on the part of SERVOTAX,NOIDA. Any bigger blast would have been dangerous to me & my family.
Please note that even the louvers were not rotating when SERVOTAX,NOIDA returned AC to us for use after repair. This clearly shows carelessness on the part of authorized service center of LG who created this new problem.
After changing the capacitor, when the AC was returned to us by SERVOTAX,NOIDA, it was found that the AC is drawing more current approx 42 amp leading to power off in the house. In addition to this, the louvers were still not rotating and the temperature knob has been misaligned wherein we could not fix the knob. This also shows the carelessness on the part of authorized service center of LG.
My AC has again bee taken by LG in the last week of Aug’11 and is lying with SERVOTAX,NOIDA.
Upon bringing the same to your notice, you have stated that AC was ten years old and hence compressor has failed. Please note that I have another AC in my house which is of equal age but its compressor is working fine. So it cannot be said that because of age, compressor has failed.
It is to be noted that LG has shown insensitiveness to my complaint and I am suffering in the hot and humid weather with my AC in SERVOTAX,NOIDA for so long. LG has been asking me to pay for the compressor of AC which has failed in SERVOTAX,NOIDA workshop while repair and not in my house during use.
It is very clear that SERVOTAX,NOIDA has created one problem after the other by the repairs carried out by them and LG has sided with their authorized service center instead of bringing justice to the loyal customer.
After compressor failure, even the scrap value of my AC has reduced to zero by none other than LG authorized service center.
Please note all my complaints have been brought to the notice of LG customer care and various service request numbers are available in your record.
In view of above, I again request LG to look into the poor services provided by SERVOTAX,NOIDA and fix the responsibility of compressor failure on it who had time and again done defective repair leading to failure of one part after the other. Please note that I am suffering since July’11 and any attempt by LG to side with Service Center shall be gross injustice to the consumer. Even the life of my family has been endangered due to their defective repairs. You are once again requested to get the necessary repairs done by LG themselves at their cost and immediately return my AC in working condition to me.

I have raised a query for my washing machine as it was getting stuck
when wash was coming to 13min...point to note I have, requested for
extended warranty for this, as my washing machine was functioning
properly...(it was only getting stuck at 13min) just wanted to get it
covered under warranty, JUST to avoid any future problems...

Today morning one of LG person came, he said he is service engineer
from LG(I was wondering HOW he did not have any LG ID ?) I thought he
came to give me extended warranty for my WM(as nobody bothered to
contact me IN LAST 8 DAYS and came to check why my washing machine was
getting stuck?)...

I was taken a back!!!...when he said I don't know about this WM model,
I have never worked on it.....(I would HAV not allow him to touch the
machine if he would have said it early prior opening the machine)....

Then he called up his so called senior..he discussed with him for
around half an hour...he was removing something and was experimenting
on my machine...he dissected every part of my working WM...while his
dissecting, I told him I have already applied for extended
warranty..then again he called up his senior and INFORMED HIM the same
thing, HIS so called senior asked him to do something(WHICH COULD MAKE
MY WM STOP WORKING)...his senior also asked him to take the SERIAL
Number from the back side of my WMachine(SO THAT THY CAN MAKE SURE, I
SHOULD NOT GET THE EXTENDED WARRANTY, AND THEY CAN CHARGE ME AS PER
THEIR GREED)....after 5 mins he said your WM motor(which was working
properly, AFTER HIS TRICK MY MACHINE STOPPED WORKING) need to be get
change, then he showed me my WM is not working (BUT which was working
properly, was only getting stuck when wash was coming to 13min)....

Now new surprise....He said, you can not apply for the extended
warranty NOW...as motor is not working....he argued with me and said
it was not working FROM BIGINING, HE DINT DO ANYTHING....then he said
I will need to spend[protected] to get a new Motor for my WM.....he
screwed my WM and was asking for money....??(I wonder about LG's
future in INDIAN market, IF this IS THE way they want to work in
INDIAN??).....When service engg took Serial number of my WM...AFTER
CREATING a problem in my WM...I came to know...SO called LG person
wants to cheat me...As he could get more money from me....I don't know
whom to contact now...I believe this was my last ATTEMPT to contact
LG..raising this issue to MEDIA....

I AM MAKING SURE, NOT TO PURCHASE ANY LG PRODUCT IN MY WHOLE LIFE,
ALSO NOW MY MOTO IS TO MAKE PEOPLE AWARE ABOUT LG'S POOR QUALITY AND
SERVICE AND GREED....



KINDLY GO THROUGH THE FOLLOWING MAIL CONVERSATION....BET ME AND LG
SERVICE EX FROM LG Electronics

[protected][protected][protected][protected]
For your kind information, No immediate step has been taken so far.

Great work!!



On Sat, Sep 10, 2011 at 2:22 PM, <[protected]@lge.com> wrote:


10/09/2011



Thank you for contacting LG Electronics

[protected]Reply to Customer Enquiry[protected]
Dear Customer,

We acknowledge your concern & forward it to our branch office in
order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable
feedback, on our service ID [protected]@lge.com
<mailto:[protected]@lge.com>.

Thanking you and reassuring you of our best services always.

Your&#39s Sincerely

Madhuri Vishwas
Customer Service - LG Electronics


[protected]Customer Details[protected]---
Name : Abhijeet Bangade
Street : Wakad
City : Pune
State : Maharastra
Post Code : 411027
Tel : [protected]
Country : India
E-mail : abhijit.[protected]@gmail.com

[protected]Original Customer Inquiry[protected]
Received Date : 10/09/2011 14:11 35
The type of inquiry : Customer Service
Product/Model No. : Front Loader/WD-10485TP

Its been now a week I am trying to reach your customer service, on
[protected] and[protected] but no one is bothered to pick up the
call.

I am totally disappointed with the service from LG electronics,
Now planning to raise this service to MEDIA, contacted one of the
leading Media News Channel. they have promised me to handle this
issue, with their style. also I have collected the data and contacted
the unsatisfied LG appliances users.

I hope you understand my concern very well, also want to highlight
your way of approach to the users, you guys just provide the service
to those who comes under your warranty.

While purchasing home appliances I thought LG is very good at
customer service but I think It was my very bad decision.

I bought

1. Front loading washing machine-Now not working
2. LG 32 inches TV-Now not working properly
3. LG double door fridge-Has air leak problem.
4. LG DVD-by god grace it is still working but it is in
warranty!!(after warranty it wont work)

Thanks

Dear Sir, I brought the computer of lg full set from the Dealer ( Pawan Hans ) dealer gave me old stock of lg which was informed to me from your service enginneer during third visit of my complaint of Hard disk, every week i have been facing a problem in my hard disk , the Technician comes and do the repairing job and for formating soft ware i have to spend 650rs from my pocket, it is been almost 35times i have done soft ware formating because...

the rotating glass self of my LG microwave MG607APR is broken during transit.about this i have requested lg service center at rourkela to replace with applicable cost about more than a month now it is still not resolved please help.
my plan of buying a LG LED/PLASMA TV now perhaps needs a second thought because of poor service back up by your company .
pk pradhan, qrsno- B/7 Sector-17,Roukela,Orissa
Mob= [protected]
E mail-<[protected]@indiatimes.com>
dt10-Sept 2011

Hello,
I had purchased a spilt air conditioner from LG (India, Mumbai) last year i.e August'10.
As per the norms i have extended the servicing period by a year from September'11 - September'12.
After collecting the cheque, the company authorised service station claims to be over burden with lot of complants, hence can only send somebody to take the machine after 2 days, post which they will rectify the problem and intal it back.
Does the company expects the customers to leave their personal and professioanl commitements aside and be at home waiting for the mechanics to arrive?
If LG as a company is selling so many items , shouldn't they have more authorised customer care outlets for customers, so the customers don't have to go this trauma.......
I dealt with Mr. Shurjit Singh ( Manager, Goregaon , Mumbai) and he seems to have forgotten the way to deal with clients.
Can somebody please help and resolve my problem at the earliest.
Regards,
Tushar Raut
Complaint ref. no: RNA[protected]
(M):+[protected]

Food items not getting heated although the motor and indicator is working.The local servicing engineer was contacted over mobile no.[protected] but not attending.Request to persue him to attend early.Since both (my wife) o[censored]s are working , microwave is a life line for us.without this our time is getting wasted.
The model no. is MC2681DS and dt.of purchase is 7/10/2006.

An early response to attend the problem will be highly appreciated.
thanking you,
YOURS TRULY,
P.K.BINDHANI.
QTS.NO. B/29,SECTOR -20.
ROURKELA-769005.(ORISSA)

MOB.NO.[protected]. e-MAIL [protected]@rediffmail.com

lg ka koi bhi prodact kabhi bhi nahi purchase
> nahi
kare lg very bed

RNA[protected] COMPLAINT IS UNSOLVED KARNA HAI KARIYE
> > LG IS VERY BED SERVICE PROVIDER IN INDIA
> > dear lg maneger ji muje bahot hi parshani ho rahi
> umeed
> > karuga aap meri problem samjege plz lg maneger sir
> > --- RNA[protected]is unsolvedCOMPLAINT IS UN
> SOLVED
> > 10 TIME COMPLAINT BUT UNSOLVED LG SERVICE CENTRE IN
> > JAIPUR VERY THIRD CLASS BED STAFF
> >
> > lg service centre jaipur very bed staff
> >
> > dear sir understand my big problem my refigreter is
> not
> > working plz lg incharge
> > lg staff bed worker in lg service centre in
> jaipur
> > rajasthan
> > i hope you understand my problem
> > lg very bed service provider i am not satisfied lg
> service
> > centre in jaipur rajasthan
> >
> > mob; [protected]
> > [protected]