LG Electronics Complaints & Reviews

I had bought a high end Refrigerator (GC-L217FLQ) from an authorized dealer of LG in April'11. The refrigerator stopped working on 30.12.2011. I lodged a complaint on the same day comp. no. RNA[protected] was given to me.
Our misery started from that day, the first person who came said some part needs to be changed and that the same was not in stock and it would take a few days. After a good 5 days later the part was replaced but still the fridge would not work. I then had to follow up with them to get service refrigerator; as I was told that the 2 other parts would now need to be changed and which were also not in stock.After repeated calling up the service refrigerator was finally delivered. The parts required according to the service personnel were once again replaced yet the fridge would not work!
More then 2 persons visited our house and none was able to resolve the issue.
Finally I was told that a replacement fridge would be given, after waiting for a couple of days, when no replacement came I was told by their Manager; Mr. Sameer Saini ( [protected]) that the fridge model was discontinued and that they would refund my money.( This model still appears on thier web site by the way) When I insisted that he share with me the company policy and put me on to a senior person as I was not satisfied with his replies he point blank refused to do so. When told that the MRP of the fridge was more and moreover the prices had gone up since I brought the fridge they were escaping their liability of servicing for even the first year; they should either give me an equivalent model or refund the MRP price. He assured me he would call , but never got back to me.
I request the senior management to look into the grievances and the relevant government authority to check this practice of palming of sub standard product(s) by such 'Goliath' MNC companies in India. I am sure in any other country they could not have got away with this daylight robbery.

I brought lg WT-H950 modal last three months before. but it work failed with in one month.
after that i called and give complaint (rna[protected]ph:[protected] but no response....
so i called after 4 times but not yer come to solve my problem

Dear Sir/Madam,

I had purchased the mobile of LG P520 and got the problem of mother board if the problem got like that means it was use less but they are not replacing and the mobile was purchased 5 months back only.But the service center of that lg was not responding and what shall i do after that got repaired and the same problem repeats means.

Name. P.Jitendra kumar
Mobile no.[protected]
City. vijayawada.

And Purchase details:CA

CASH BILL NO: S.NO. 7031
DATE OF PURCHASE: 16TH AUG 2011( E WORLD ELURU ROAD ARUNDALPET VIJAYAWADA-2, MOBILE NO:[protected],6621717,[protected])

With Regards,
P.Jitendra Kumar
Vijayawada

I HAVE GIVEN MY LG LCD LD461 WHICH WAS UNDER WARRANTY WHICH I SUBMITTED FOR SERVICE SINCE18/05/2011
BUT STILL THE PRODUCT IS NOT BEEN SERVICED

I REQUEST THE LOCAL AUTHORITY TO LOOK IN THIS MATTER

MUKESH/TARUN
0091-[protected]

I HAD PURCHASED LG MICRO OVEN IN THE YEAR 2007 BY SPENDING RS. 10000/- + FGROM M/S NEXT, G.T. ROAD, (S) HOWRAH TILL DECEMBER, 2011 IT WAS OK BUT SUDDENLY IT BECOME USELESS WITHOUT HAVING ANY RESONABLE CAUSE. I LODGED A COMPLAINT IMMEDIATELY WITH THE COMPANY (LG) SERVICE CENTRE, AT HOWRAH THEY SENT ONE MECHANIC AFTER 2 DAYS FROM LODGEMENT OF COMPLAINT. AFTER VARIOUS EXAMINATION HE HAD CERTAINLY REPAIRED THE SAME AND ASKED SERVICE CHARGE RS. 271/- WHICH WAS PAID IMMEDIATELY. UNFORTUNATELY IT WAS AGAIN BECOME USELESS AFTER 40 TO 45 MINUTES OF HIS DEPARTURE WHEN WE TAKE THE MATTER INTO THE NOTICE OF THE MECHANIC OVER MOBILE HE ADVISED TO LODGE A COMPLAINT ONCE AGAIN AND I ALSO DO THE SAME ON THE VERY NEXT DAY. BUT AFTER WAITING FOR 7/8 DAYS WHEN WE CONTACTED THE SERVICE CENTRE, HOWRAH THEY EXPRESSED THEIR ENABILITY TO REPAIR THE SAME AS THE SPARE PARTS IS NOT AVAILABLE IN THE MARKET - COMPANY HAS NOT SUPPLY THE SPARE PARTS AS SUCH IT IS NOT REPAIRABLE .etc...etc...... I HAVE TO PURCHASE NEW ONE BY GIVING THE EXISTING MICRO OVEN AGAINST A VERY LOW RATED BUY BACK SYSTEM ...... ....- I HEREBY ONLY TO KNOW THAT WHETHER THE COMPANY LIKE LG IS NOT IN A POSITION TO EXTEND THEIR SERVICE TO THEIR EXISTING CUSTOMER WHO ARE ALREADY PURCHASED THE PRODUCT OF LG OR THEY ONLY MANUFACTURE THEIR PRODUCTS FOR SALE TO THE FRESH CUSTOMERS - AND NOT HAVE ANY AFTER SALE SERVICE. PLEASE LOOK INTO THE MATTER .

SHIVAJI BOSE
35/7 BAKSARA ROAD,
PO - BAKSARA, HOWRAH-711110,
WEST BENGAL.
shivaji.[protected]@sbi.co.in

I am D.S.Murty. I have purchased a LCD TV at from Reliance Digital at Hyderabad on[protected]. In the scratch card, i won LG Mobile. They asked me to submit the scratch card (code : 542494), address proof etc. at their office at Secunderabad. I personally went there and submitted the required forms and got the acknowledgement too. They told me that i would receive the gift in three weeks to my address. I waited for about 8 weeks. Later i called customer care people. They gave me a number. I spoke to that person. He said he would get back with details. I waited for about a week for him to get back to me with details. Again I called. Then he gave me another number. The new executive told me that he would get back. another week passed. I called again. He told me that he would get back in few minutes. I waited for a day and called him again. Then he told that the gifts are being processed from Delhi and i will receive it soon. I waited for about one month and yesterday (17th January 2012). He told me that i should call the next morning (today, 18th Jan 2012). I called him. He said he was in a meeting and "get back to me in 5 minutes"... the prototype dialogue. I only called him after about two hours at around 12 PM . Then he told me that the gift has been "delivered" to me.....! I asked him when and through which courier service, so that i can track it locally. He said that he is a "marketing manager" and not concerned with dispatching section (how do I know it anyway..) and "get back" to me with details in a day or so....i felt very bad. When submitting the scratch card, those people ask for every particular and proof ; but when it comes to dispatching the gifts, they behave so irresponsibly. How shall I proceed ? How many times i should be calling them ? ( I dont mind naming the LG people with whom I spoke, but i dont know whether we can do it or not).

Sir, i have purchased one LG refrigerator in the month of june 2011. On friday one representative came and said i from LG company like to see your Model and modify it. My wife was alone and after seeing his ID card she allowed him to do. But sir soory to say that my refrigerator was working perfectly all right before it but after doing that it is not cooling. I have made several complaint to ur service centers but nobody have come yet .. They say our representative will contact u within an hour or two.. but it passes more than 48 hours.. I am sorry to say that i am not at all satisfy by ur services..... I m working as a senior scientist in National Botanical Reserach Institute, Lucknow

By E.Mail: [protected]@lge.com 12.09.2011/22.10.2011
Mr. Sudhin Mathur.
Head of Mobile Handsets Unit,
LG Electronics India Pvt. Ltd.
Greater Noida.

Sir,
I have to bring to your notice that I had written a letter, reproduced below, to which I did not get any response to the issues raised by me except the acknowledgement. I had not claimed any compensation but it was only a feedback which I thought your people will determine the accuracy and relevancy to know what they are doing right and where they need to improve. In case investigation proves to be true what I have stated in my letter then I must be compensated by replacement or repair free of cost. I hope you will not disappoint me in responding this Mail.
With regards,
R.N.KOHLI.
C.C. to Mr.Soon H. Kwon. Managing Director for information and intervention, if necessary.

________________________________________________________________________________...⇄
E.MAIL
[protected]@lgindia.com 22.10.2010 reminder on 29.11.2010 To Customer Support
21.03.2011 Reminder on 07.04.2011,07.04.2011 [protected]@lge.com. 11.08.11
LGIL, Head Office,
Greater Noida (UP)
Sir,

I feel it obligatory on my part, as a consumer, to bring to your notice the following facts.

My son purchased a Mobile handset on 27.06.2008 at Bhubaneswar vide Model No: LG-RD 6100 / RSN: RLGHS [protected]. In the first week of this month it developed a problem – when switched on, the light with the word LG appeared on the screen and it disappeared with in a fraction of a second and again automatically appeared and went off. This ON/OFF continues until disconnected from the battery. When approached your service centre, they said there is problem with the Mother Board which needs replacement and it will cost more than `700.00. As stated by you the self protection function of the battery cuts power of the phone when its operation is in an abnormal state. If your claim is correct then there should not be any damage to the components inside the handset. Any way I am not an Engineer or Electronic expert but the durability of the equipment is under question as you also state “ LG creates handsets that provide an optimized mobile experience to customers around the world, with cutting-edge technology & innovative handset design capabilities, with advanced wireless solutions.”

I am sure while designing this set your R & D people must have kept in mind the durability or the life span of the components fitted inside the handset which can never be two & half years. I feel there must be some assembling or manufacturing error in this handset which needs to be investigated by you though the warranty period is over.

Thanking you and expecting that the response will not be denied.
With regards,

R.N.KOHLI.
Appt. No:107, Aditya VIP Enclave,
Shantinagar, Jharpada,
Bhubaneswar-751006.
Mobile No: [protected].

To,

The Head,
Service Department
L.G. Electronics
Greater Noida, UP

Sub: Unscrupulous elements in LG after sales service network

Dear Sir,

I would like to bring to you kind notice the following facts :
1. Our washing machine make LG (Tromm) went out of order. Please note that it is out of service warranty.
2. We made a complaint through your call center toll free no.[protected] on Sunday 8th Jan 2012 08:50 AM. The person attended the call given us the complaint no. RNA[protected] and assured for early rectification.
3. We again reminded your call center on Monday 9th Jan 2012 when no one turned up.
4. On 11th Jan 2012, a person from your authorized service center (as told by him) A-One Services, 56, Double Rd, Indira Nagar, Bangalore – 560038 attended the complain of washing machine. After checking he informed that drain Motor/pump of machine has gone out of order. He told us that he will come next day with Drain motor after taking spare from service center stores.
5. Accordingly the same person come on Thursday, 12th Jan 2012 and replaced the Drain motor / pump. He charged us Rs 1540/- as cost of Drain motor and Rs 386 as service charges vide bill no 107 dated 12/01/2012. He then informed us that machines is ready and can be operated. And he left our premises.
6. When we operated the washing machines we found unusual loud sound when water got drained.
7. Then we again lodged the complaint through your call center on Thursday 12th Jan 2012 (same day) regarding the unusual sound of newly replaced Drain motor vide complaint no. RNA[protected] dated 12th Jan 2012.
8. On Friday 13th Jan 2012 another technician came and noted the unusual sound. But after checking the bill he informed that the before said person was not from LG Service Center.
9. After taking the telephone no. of local service center we reported the matter to Mr. Shareef. Tel no. [protected]. And he assured us to investigate the matter but not committed to replace the Drain motor. He perhaps need the permission of seniors.
10. In light of above events it appears the same illegal service centers are operating in Bangalore with the connivance of your call center for cheating the customers and spoil name of your esteem organization. As we tried the tel no. given on the bill (landline as well as mobile) in presence of your technician. But all are found out of order.

You are therefore requested to investigate the whole matter in details how the call center has forwarded the complaint to said service center to attend the job. Perhaps the person generated complaint no. RNA[protected] at your call center has forwarded the complaint ti said service center. Or may be the technician whom this call got assigned from service center have passed the information to fake person misrepresenting LG. Please do investigation to find real person behind the racket. We further request your legal service center over here to replace the Drain motor free of charge and investigate matter in details to avoid cheating of other customers and daming repute of LG.

Hoping an early action in this regard. I will appreciate if you respond to this mail for acknowledgement.

Thanks,
Xhipra Tyagi

I have purchased a direct drive Lg washing machine model number 1256 qdp ..7 kgs , from Pai Electronics Udupi on 22nd dec 2011.
there is a lot of vibration especially when the machine is in the dryer mode .The Lg service men came in two times , both the times after repeated calls , and the reason they give for the vibration is that the floor is uneven !!! This is India , and quality control is pretty poor here and hence the floors in most of the building are uneven , I guess i should have asked them about this before purchasing machine worth 35,000.....where in I could get the same product by IFB for 10,000 less??? What I am asking is that wouldn't you have any method of correcting the unevenness by adjusting the legs??? I went in for this machine ,my first LG product ,since i have heard of a very efficient after sales service by LG ....but I am surely unsatisfied ! I hope my complaint will be attended shortly and the issue be resolved . Otherwise , I am very satisfied with the machine , its an excellent one ...on par with the Frigidaire machine I was using abroad...This is a small problem ,which can be fixed by an efficient technician ...please read between the lines!
My Cell Number is [protected]...Name Divya Hegde ,location : Manipal .

I had a purchase LG LED LV3000 26" model on 3rd January 12 at Vasanth & Co. After that i register to install my TV thorough[protected] number.

My Request number :RNA[protected]. Registeded on 6th Jan. Customer care replied after 24 hrs got call and solve ur problem. today 11th Jan still i didnt get any single call. daily i spoke to[protected] number they simply replied 24 hrs solve problem. And give some service stations number Eg: [protected] . Tis number not working. I very ashame bought LG Product.

pls hereafter help me

SIR
I HAVE LCD TV MODEL NO: MT 60PZ12 AND SER NO 209KT00008
I NEED POWER MAIN CARD SPARE FOR REPAIR IT.
IF NO AVAILABLE PLEASE PROVIDE NP-00KA POWER VS PACK 6870VS00661D(0)

MY PHONE NO IS
[protected]

I bought an LCD on dated 22/09/2011 of L.G. (Model no.- W2043C-PF-BTRVAPL ; Serial No. - 105PMKT016349) from Kalyan computer, Jalandhar through E Work Point, Kartarpur. It came out to be defective after 10 days o[censored]se. A distinctive yellow vertical line began to appear in the middle of the screen. I filed a complaint on the same day to the company (L.G Support service). After around 10 days, an agent from L.G visited my place to have a look at the issue with the LCD. He replied back that the LCD was being covered with rust at certain points from within and he further suggested to bring the LCD to their service center at Jalnadhar so as to talk with senior authorities. When I took that to there, they declared that It was a physical damage issue (rust) and they cannot deal with it (Dated : 24/10/2011)
There was not any physical damage done by me to the LCD. Moreover, I used the LCD for just 10 days, so there is no chance of any such damage.

Dear sir,

I was purchased new freez on February-2011 through Bajaj Finance. Here my ECS not deducted from my ICICI Bank account. I personally Met Mr. Mitesh in Vadodara, Fatehgunj Brach. And clear all my document.
He conform me that here technical fault from Bajaj finance side, so he resolve it and sent me MY NOC on my mail id i.e. brahmbhatt.[protected]@gmail.com. But still I was not received any inputs from him.

Even Bajaj Finance Bombay branch member continuously followup with me and even they put my detail in CIVIL.
If Here problem of Bajaj Finance that they are not submit my document in My bank than Wat customer can do...

Pl kindly look in this issue ASAP.

Thanks
Brahmbhattt Yogesh

My account no.:-4130CD00034497

Hi,

This is to bring in the notice of top management of LG after sale services that the way customers are treated after sale is not only a total dissatisfaction but also putting a question mark of credibility of a brand name LG.

I have bought one LG refregerator as per following details which has been attended four times on my complains since 18th November -2011 to till date but still my fridge is not working :- Complain Nos :-RNA[protected] dt-18/11/11,,RNA[protected] of dt-10/12/11 ( two more which i have no record),,RNA[protected] dt-7/1/12,

Invoice No &Date of purchase-4141 of dated 14 April-2011

Dealer name-Pranav Electronics, 206/15, Sadar Bazar, Delhi Cantt-110010

Make & Model-GL-308 VE 5 . BSBZEBN ,

Sl No-102 NRTH-101833

cap-290 Ltrs

Silky Blossom

You are requested to pls get this product replaced with new one to end my trouble.

Putting this complaint here since the LG site that takes complaints does not work. -

Complaint number: RNA[protected].

I am very sorry to write this feedback. This is regarding the washing machine i bought of LG. I have logged this complaint on 1st december. Even after considering 1st as an holiday, My machine is still not fixed. The Service center [protected] , the person Sameer, he is never actively gives any input no fix schedules nothing. After an hour of attempt to call the number, which is mostly busy. Once i get through unless i ask about the status , he would never tell me. He is good in talking i would suggest him to be proactive in letting me know the status. Plus comming back to complaint. My machine is broken since 1st december and today is 5th, they are still far away from fixing it. the technicians are never on there promised time, they dont even let us know if they will come late, Does LG expect the customer to sit at home just waiting for the technicians ?

lastly I have faith in LG and will appreciate if someone looks into this.

thanks
Sandesh

We have purchased this 320 Ltr - 02 Door fridge from LG show room in June 2011 and after six months o[censored]se "when you open fridge door - it gives very bad burning smell".

We have contacted the LG care center - they have sent the technician - as per him the fan winding might be burnt. Then next day other technician visited and he is saying there is no issue.

When i did the search in google - I see similar...

I have a LG washing machine (fully auotmatic, front load) It was bought in Feb2008. On 22Dec it stopped working, so i registerd my complaint with LG cust care (RNA no[protected] They sent a technician 2 days later, who went away saying that the PCB board needs replacing. I agreed to pay for it. After that another technician came with a PCB board, which he said is defective, so he will come back later with a 'good' one. This was on 25Dec. Since then I have stopped getting any communication frm LG. I have been calling Cust care, the Service Centre as well as the technician. Let me stress here that it is near impossible to get thru to any of the above. it requires a lot of time n patience. What is frustrating is that NOBODY can tell me what or when this will get resolved. I bought this machine fr over Rs40000/.....they told me this was one of their top line products. Anybody who runs a home with 2 school going children can understand my trauma...not to mention, unnecessary laundry bills!! CAN ANYTHING BE DONE???

sir,

I purchased 6.5kg LG washing machine model no WF-T7519PV from LG shoppe,Ashwani Electro world,236-Harjinder nagar,Kanpur, with festive offer of steam iron worth Rs.899 on 25-10-11. I was promised to get the steam iron a few days later. Inspite of repeated requests, i could not get the promised item even after 2 months and has to return with humiliation. I felt cheated. Please advice.

Thank you sir.

i had purchased a mobile lg kf 750 . i had been to service center but their was no spare part for this mobile. they are telling strip was not available