LG Electronics Complaints & Reviews

I purchased a washing machine of LG Model No. N7131FN, on 14.10.2008. Due to damage of drainage outlet pipe we contract to the dealer, as per his advice we contract LG customer care through phone on 04.02.12 and want to purchase the drainage pipe. It was inform that the drainage pipe will be reach at my address within 24 hours. Today some person came to me with a pipe and charge Rs. 225/- for the pipe, but refused to pay the receipt/cash memo for that. We contract service centre and it was told that cash memo will be issued only when we pay the cost of pipe as well as service charges. We do not require any service only for replacement of the drainage pipe. Please let me know whether the company will not supply any parts without payment of service charge of any parts will not be available to purchase directly from any of your selling centre?

I, request to kindly look into the matter and do the needful with intimation to me.

We purchased LG LED TV having model name 42LE4600 Product code: 42LE4600 ATR (IN) on 20th Feb 2011 from LG Shoppe , LG Shoppe,No. 108/1, 5th cross, 3rd main, Ganga nagar, Bangalore – 560032, Karnataka, Receipt SL No : 0001959 for Rs.63,000/-.

I have given complaint RNA[protected] on 18/01/2012 about LED display problem. On 19/01/2012, one service engineer came to my home to check the TV and his name is Lohith. He was in my home for 2 to 5 min and said internal display panel broken due to external force. I asked him, How internal panel was broken without broken external panel?. he said, outside panel is plastic so if we put small external force with remote or any other article also internal panel will get damage and also he said it will cost around 18000/- and left.

I had a discussion with Bangalore service center supervisors Mr. RAMESH and asst. manager Mr.Raghunathan Umendra. They are escaping sayin g that panel was broken by us. How we will be responsible for internal panel broken. EXTERNAL PANEL IS VERY CLEAN AND ALSO NO MARK ON IT. i hope internal panel broken on its own due to some technical problems may over heat or may be some other issue. I ready don't understand how internal panel will get damaged without external one.

Appreciate you immediate attention in this matter, I do not believe in fairy tales. Please do not allow me to take any further action.
I request you to resolve this crisis at the earliest and hope that you would positively do the reply. Appreciate your time in replacing Panel and expediting the consumer needs.


Thanks & Regards,
Rajashekar.s
[protected]

Date 04/02/2012

Dear Sir

My complain no : RNA[protected] dated 25/12/2012

Please attend my machine and do the needful immediately.

Thank you

Nilanjan Neogy
Address: 5 Gopal Biswas Lane,Shyambazar,Kolkata -700004 ( Near Shyampukur Police Station )

LG washing Machine complaint no. is RNA[protected], my machine is yet to be attended after 48 hrs of launching complaint .Please send a mechanic at the following address:

Qtr. no. 4302D
Paradip Refinery Township ,
Indian Oil Corporation Ltd .
Jagatsinghpur ,
Orissa -754141

I bought new LG optimus ME p-350 (IMEI NO.[protected]) bill no.-NCS-35845 , dated-28.1.2012 ,amount- Rs6700 from anmol watches and electronics pvt. ltd. From the very first day phone's back cover is not properly fitting on phone. I went to that shop from where i bought the phone and they said go to customer care center its not their fault and then customer care center executive said that its not their fault and said go to that shop only. One more problem, I told shopkeeper that i need a phone which can play hd(.mp4) video & he assured me that it supports hd format, i bought phone on his statement but it doesn't playing any hd video.Its kind of harassment.So i want you to take quick action as early as possible.I am waiting for your reply.
Thanks
Regards

From-Pranav babbar
Phone no.- [protected]
#40,sector-32/A
chandigarh

Technical details of Plazma TV is, it like compressed Gas filled TV as picture tube and manufacturer
claims expected life of 1,00,000 hours without any problem. But there is a technological problem for Plazama TV is remaining of ghost effect or burning of screen at the place where logo of DTH provider and Channel constantly remains as the particular location of the screen. This is due to inside layer of the panel which is coated with phosphorous get continuous bombardment which burn this phosphorous layer leaves such ghost effects seen even after you shut down your TV. So the Plazama TV is not recommended to use as Computer Monitor or to disable screensaver or donot freeze/pause the picture while watching through DVD.
Manufacturer including LG claims that they have some type some of the arrangements by which the screen is continuously and slightly keep on moving so that the location of these logos gets changing which will avoid such ghost effect or burning of the screen. But it is not true in case of LG, or at least in my Plazama TV set as I observe such burning or ghost effect even the the Plazama TV is used only for about 8 months.
Authorised service people of LG, are of that opinion that let the said company claims about their latest technology, but it just to misguide and to make the customer fool. Such ghost effect will always remain in all Plazama TV manufactured by LG but as the customer are not conscious about the issue, nothing has come up so far. When I become very hares with them, LG has taken the said Plazama TV to their authorised service station and return it with the making the said problem more complex. Although they claims that they have replaced the panel but now the picture quality is further detoriated and there are bright ghost effects which can be noticed even from 10 feet distance and even power supply is disconnected. I have all doubts that they have done anything. When I further contacted LG and their authorized service people, they have deliberatively continued to dilly-dally on the issue since last so many days.
As the said Plazama TV is under warranty, they advise me that let your warranty period gets over, then they will solve my problem by charging handsome amount from me. I doubt that LG company is also supporting them for such strategy as nobody responsible from LG is ready to communicate with me in this regards. This may be the strategy of LG company prolong the issue so that the warranty period gets over and then raise their hands and let customer pay them for their fault. This becomes more believable when I kept on registering complaint through their telephonic helpline and to their mail id, I got no response.
Present status of my defective Plazama TV lying LG's authorised service station awaiting for solution of the problem since last so many days and LG is consuming my warranty period.
My friend got the Plazama TV of other reputed brand and he does not have such problem even after long period o[censored]se and happy with other companies response and service.

My complaint registration numbers are RNA[protected] Dated 23/1/12), RNA[protected]Dated 30/1/12) and RNA[protected]Dated 2/2/12)

I purchased a 32 inch LCD TV from LG in 2009 September/ October. December 2011 it stopped working. I raised complaint and technician came and said will inform manager that LCD panel gone and will take 15000. 37000 paid for TV just 2 years back now they say I need ot pay 15000 more for their faulty bad quality product. I took this from my company allowance which says 5 years for TV now I need to pay my company if I have to replace product and also LG. The customer manager has no time to call or talk or resolve and the company has no shame about the faulty product which failed in 2 years. I suggest no one buy LG TV as its customer care and product quality is untrustworthy and poor customers are at loss. Better take cheaper products and even if damaged it will be less loss than so called branded products lie LG Pay high and suffer product failure and insult of customer "service" and unprofessional "management". I gave mail and contact also and no calls for a week now. my mail id is [protected]@yahoo.com and I already mailed 4 times to the customer service.

Giri

Dear Sir,

This is with regard to my complain for LG Microwave. I have been struggling with my LG Microwave and have contacted to their customer care centre 3-4 times. The complain no. is RNA1201200. The convection mode is not working so i called the LG people from Noida office. they visited and said that this need to be fixed at the workshop and the van will come to pick it up. After a week when i again contacted to the customer care office the person called me back saying that this model has been disconitnued and hence LG cannot provide any repair.

My question is to the company that if this is the case that if LG is not able to provide any sales support and repair after 5 yrs of buying a product then they should inform this before sales. From this policy what does LG wants to say- that ppl should spend and expect the life only for 5 yrs and then throw it away and buy a new one. Doing this they are keeping the customers in dark and cheating the Indian public. For me its a lesson learnt and would not buy any LG product now onwards. B'coz we don't spend money to use it only for 5 yrs. After sales and repair is what every one needs.
I am tired of complaining to LG but its falling on their deaf ears. So, as a hope i am writing it to you. Buying a new Microwave is not a issue for me but i want talk to LG ppl regarding this policy. For me its not a fair trade practice.

Regards,
Tripti

Dear Sir

Maine Aapka Ek mobile LG CU920 FULL TOUCH SCREEN Naaptol ke side se book kiya tha jo mujhe 23.01.2012 ko mil gaya tha. par yahan uska charger mobile se connect hi nahi ho raha tha is par maine naaptol par complain kiya to unhone mujhe 24 hour ka samay diya ki aapke pas call aayegi aap intjar Karen. phir mai aaj 25.01.2012 LG SHOW ROOM RAJ NAGAR GHAZIABAD gaya tha mujhe bataya ki ye set to vides me jata hai yahan par yah na to service hoga nahi ham koi help kar payenge.
so please sir mujhe sahi jankari den ki main kya karu.

SATYA NARAYAN DUBEY
MOB- [protected]
E-Mail id [protected]@gmail.com

I had bought a high end Refrigerator (GC-L217FLQ) from an authorized dealer of LG in April'11. The refrigerator stopped working on 30.12.2011. I lodged a complaint on the same day comp. no. RNA[protected] was given to me.
Our misery started from that day, the first person who came said some part needs to be changed and that the same was not in stock and it would take a few days. After a good 5 days later the part was replaced but still the fridge would not work. I then had to follow up with them to get service refrigerator; as I was told that the 2 other parts would now need to be changed and which were also not in stock.After repeated calling up the service refrigerator was finally delivered. The parts required according to the service personnel were once again replaced yet the fridge would not work!
More then 2 persons visited our house and none was able to resolve the issue.
Finally I was told that a replacement fridge would be given, after waiting for a couple of days, when no replacement came I was told by their Manager; Mr. Sameer Saini ( [protected]) that the fridge model was discontinued and that they would refund my money.( This model still appears on thier web site by the way) When I insisted that he share with me the company policy and put me on to a senior person as I was not satisfied with his replies he point blank refused to do so. When told that the MRP of the fridge was more and moreover the prices had gone up since I brought the fridge they were escaping their liability of servicing for even the first year; they should either give me an equivalent model or refund the MRP price. He assured me he would call , but never got back to me.
I request the senior management to look into the grievances and the relevant government authority to check this practice of palming of sub standard product(s) by such 'Goliath' MNC companies in India. I am sure in any other country they could not have got away with this daylight robbery.

I brought lg WT-H950 modal last three months before. but it work failed with in one month.
after that i called and give complaint (rna[protected]ph:[protected] but no response....
so i called after 4 times but not yer come to solve my problem

Dear Sir/Madam,

I had purchased the mobile of LG P520 and got the problem of mother board if the problem got like that means it was use less but they are not replacing and the mobile was purchased 5 months back only.But the service center of that lg was not responding and what shall i do after that got repaired and the same problem repeats means.

Name. P.Jitendra kumar
Mobile no.[protected]
City. vijayawada.

And Purchase details:CA

CASH BILL NO: S.NO. 7031
DATE OF PURCHASE: 16TH AUG 2011( E WORLD ELURU ROAD ARUNDALPET VIJAYAWADA-2, MOBILE NO:[protected],6621717,[protected])

With Regards,
P.Jitendra Kumar
Vijayawada

I HAVE GIVEN MY LG LCD LD461 WHICH WAS UNDER WARRANTY WHICH I SUBMITTED FOR SERVICE SINCE18/05/2011
BUT STILL THE PRODUCT IS NOT BEEN SERVICED

I REQUEST THE LOCAL AUTHORITY TO LOOK IN THIS MATTER

MUKESH/TARUN
0091-[protected]

I HAD PURCHASED LG MICRO OVEN IN THE YEAR 2007 BY SPENDING RS. 10000/- + FGROM M/S NEXT, G.T. ROAD, (S) HOWRAH TILL DECEMBER, 2011 IT WAS OK BUT SUDDENLY IT BECOME USELESS WITHOUT HAVING ANY RESONABLE CAUSE. I LODGED A COMPLAINT IMMEDIATELY WITH THE COMPANY (LG) SERVICE CENTRE, AT HOWRAH THEY SENT ONE MECHANIC AFTER 2 DAYS FROM LODGEMENT OF COMPLAINT. AFTER VARIOUS EXAMINATION HE HAD CERTAINLY REPAIRED THE SAME AND ASKED SERVICE CHARGE RS. 271/- WHICH WAS PAID IMMEDIATELY. UNFORTUNATELY IT WAS AGAIN BECOME USELESS AFTER 40 TO 45 MINUTES OF HIS DEPARTURE WHEN WE TAKE THE MATTER INTO THE NOTICE OF THE MECHANIC OVER MOBILE HE ADVISED TO LODGE A COMPLAINT ONCE AGAIN AND I ALSO DO THE SAME ON THE VERY NEXT DAY. BUT AFTER WAITING FOR 7/8 DAYS WHEN WE CONTACTED THE SERVICE CENTRE, HOWRAH THEY EXPRESSED THEIR ENABILITY TO REPAIR THE SAME AS THE SPARE PARTS IS NOT AVAILABLE IN THE MARKET - COMPANY HAS NOT SUPPLY THE SPARE PARTS AS SUCH IT IS NOT REPAIRABLE .etc...etc...... I HAVE TO PURCHASE NEW ONE BY GIVING THE EXISTING MICRO OVEN AGAINST A VERY LOW RATED BUY BACK SYSTEM ...... ....- I HEREBY ONLY TO KNOW THAT WHETHER THE COMPANY LIKE LG IS NOT IN A POSITION TO EXTEND THEIR SERVICE TO THEIR EXISTING CUSTOMER WHO ARE ALREADY PURCHASED THE PRODUCT OF LG OR THEY ONLY MANUFACTURE THEIR PRODUCTS FOR SALE TO THE FRESH CUSTOMERS - AND NOT HAVE ANY AFTER SALE SERVICE. PLEASE LOOK INTO THE MATTER .

SHIVAJI BOSE
35/7 BAKSARA ROAD,
PO - BAKSARA, HOWRAH-711110,
WEST BENGAL.
shivaji.[protected]@sbi.co.in

I am D.S.Murty. I have purchased a LCD TV at from Reliance Digital at Hyderabad on[protected]. In the scratch card, i won LG Mobile. They asked me to submit the scratch card (code : 542494), address proof etc. at their office at Secunderabad. I personally went there and submitted the required forms and got the acknowledgement too. They told me that i would receive the gift in three weeks to my address. I waited for about 8 weeks. Later i called customer care people. They gave me a number. I spoke to that person. He said he would get back with details. I waited for about a week for him to get back to me with details. Again I called. Then he gave me another number. The new executive told me that he would get back. another week passed. I called again. He told me that he would get back in few minutes. I waited for a day and called him again. Then he told that the gifts are being processed from Delhi and i will receive it soon. I waited for about one month and yesterday (17th January 2012). He told me that i should call the next morning (today, 18th Jan 2012). I called him. He said he was in a meeting and "get back to me in 5 minutes"... the prototype dialogue. I only called him after about two hours at around 12 PM . Then he told me that the gift has been "delivered" to me.....! I asked him when and through which courier service, so that i can track it locally. He said that he is a "marketing manager" and not concerned with dispatching section (how do I know it anyway..) and "get back" to me with details in a day or so....i felt very bad. When submitting the scratch card, those people ask for every particular and proof ; but when it comes to dispatching the gifts, they behave so irresponsibly. How shall I proceed ? How many times i should be calling them ? ( I dont mind naming the LG people with whom I spoke, but i dont know whether we can do it or not).

Sir, i have purchased one LG refrigerator in the month of june 2011. On friday one representative came and said i from LG company like to see your Model and modify it. My wife was alone and after seeing his ID card she allowed him to do. But sir soory to say that my refrigerator was working perfectly all right before it but after doing that it is not cooling. I have made several complaint to ur service centers but nobody have come yet .. They say our representative will contact u within an hour or two.. but it passes more than 48 hours.. I am sorry to say that i am not at all satisfy by ur services..... I m working as a senior scientist in National Botanical Reserach Institute, Lucknow

By E.Mail: [protected]@lge.com 12.09.2011/22.10.2011
Mr. Sudhin Mathur.
Head of Mobile Handsets Unit,
LG Electronics India Pvt. Ltd.
Greater Noida.

Sir,
I have to bring to your notice that I had written a letter, reproduced below, to which I did not get any response to the issues raised by me except the acknowledgement. I had not claimed any compensation but it was only a feedback which I thought your people will determine the accuracy and relevancy to know what they are doing right and where they need to improve. In case investigation proves to be true what I have stated in my letter then I must be compensated by replacement or repair free of cost. I hope you will not disappoint me in responding this Mail.
With regards,
R.N.KOHLI.
C.C. to Mr.Soon H. Kwon. Managing Director for information and intervention, if necessary.

________________________________________________________________________________...⇄
E.MAIL
[protected]@lgindia.com 22.10.2010 reminder on 29.11.2010 To Customer Support
21.03.2011 Reminder on 07.04.2011,07.04.2011 [protected]@lge.com. 11.08.11
LGIL, Head Office,
Greater Noida (UP)
Sir,

I feel it obligatory on my part, as a consumer, to bring to your notice the following facts.

My son purchased a Mobile handset on 27.06.2008 at Bhubaneswar vide Model No: LG-RD 6100 / RSN: RLGHS [protected]. In the first week of this month it developed a problem – when switched on, the light with the word LG appeared on the screen and it disappeared with in a fraction of a second and again automatically appeared and went off. This ON/OFF continues until disconnected from the battery. When approached your service centre, they said there is problem with the Mother Board which needs replacement and it will cost more than `700.00. As stated by you the self protection function of the battery cuts power of the phone when its operation is in an abnormal state. If your claim is correct then there should not be any damage to the components inside the handset. Any way I am not an Engineer or Electronic expert but the durability of the equipment is under question as you also state “ LG creates handsets that provide an optimized mobile experience to customers around the world, with cutting-edge technology & innovative handset design capabilities, with advanced wireless solutions.”

I am sure while designing this set your R & D people must have kept in mind the durability or the life span of the components fitted inside the handset which can never be two & half years. I feel there must be some assembling or manufacturing error in this handset which needs to be investigated by you though the warranty period is over.

Thanking you and expecting that the response will not be denied.
With regards,

R.N.KOHLI.
Appt. No:107, Aditya VIP Enclave,
Shantinagar, Jharpada,
Bhubaneswar-751006.
Mobile No: [protected].

To,

The Head,
Service Department
L.G. Electronics
Greater Noida, UP

Sub: Unscrupulous elements in LG after sales service network

Dear Sir,

I would like to bring to you kind notice the following facts :
1. Our washing machine make LG (Tromm) went out of order. Please note that it is out of service warranty.
2. We made a complaint through your call center toll free no.[protected] on Sunday 8th Jan 2012 08:50 AM. The person attended the call given us the complaint no. RNA[protected] and assured for early rectification.
3. We again reminded your call center on Monday 9th Jan 2012 when no one turned up.
4. On 11th Jan 2012, a person from your authorized service center (as told by him) A-One Services, 56, Double Rd, Indira Nagar, Bangalore – 560038 attended the complain of washing machine. After checking he informed that drain Motor/pump of machine has gone out of order. He told us that he will come next day with Drain motor after taking spare from service center stores.
5. Accordingly the same person come on Thursday, 12th Jan 2012 and replaced the Drain motor / pump. He charged us Rs 1540/- as cost of Drain motor and Rs 386 as service charges vide bill no 107 dated 12/01/2012. He then informed us that machines is ready and can be operated. And he left our premises.
6. When we operated the washing machines we found unusual loud sound when water got drained.
7. Then we again lodged the complaint through your call center on Thursday 12th Jan 2012 (same day) regarding the unusual sound of newly replaced Drain motor vide complaint no. RNA[protected] dated 12th Jan 2012.
8. On Friday 13th Jan 2012 another technician came and noted the unusual sound. But after checking the bill he informed that the before said person was not from LG Service Center.
9. After taking the telephone no. of local service center we reported the matter to Mr. Shareef. Tel no. [protected]. And he assured us to investigate the matter but not committed to replace the Drain motor. He perhaps need the permission of seniors.
10. In light of above events it appears the same illegal service centers are operating in Bangalore with the connivance of your call center for cheating the customers and spoil name of your esteem organization. As we tried the tel no. given on the bill (landline as well as mobile) in presence of your technician. But all are found out of order.

You are therefore requested to investigate the whole matter in details how the call center has forwarded the complaint to said service center to attend the job. Perhaps the person generated complaint no. RNA[protected] at your call center has forwarded the complaint ti said service center. Or may be the technician whom this call got assigned from service center have passed the information to fake person misrepresenting LG. Please do investigation to find real person behind the racket. We further request your legal service center over here to replace the Drain motor free of charge and investigate matter in details to avoid cheating of other customers and daming repute of LG.

Hoping an early action in this regard. I will appreciate if you respond to this mail for acknowledgement.

Thanks,
Xhipra Tyagi

I have purchased a direct drive Lg washing machine model number 1256 qdp ..7 kgs , from Pai Electronics Udupi on 22nd dec 2011.
there is a lot of vibration especially when the machine is in the dryer mode .The Lg service men came in two times , both the times after repeated calls , and the reason they give for the vibration is that the floor is uneven !!! This is India , and quality control is pretty poor here and hence the floors in most of the building are uneven , I guess i should have asked them about this before purchasing machine worth 35,000.....where in I could get the same product by IFB for 10,000 less??? What I am asking is that wouldn't you have any method of correcting the unevenness by adjusting the legs??? I went in for this machine ,my first LG product ,since i have heard of a very efficient after sales service by LG ....but I am surely unsatisfied ! I hope my complaint will be attended shortly and the issue be resolved . Otherwise , I am very satisfied with the machine , its an excellent one ...on par with the Frigidaire machine I was using abroad...This is a small problem ,which can be fixed by an efficient technician ...please read between the lines!
My Cell Number is [protected]...Name Divya Hegde ,location : Manipal .

I had a purchase LG LED LV3000 26" model on 3rd January 12 at Vasanth & Co. After that i register to install my TV thorough[protected] number.

My Request number :RNA[protected]. Registeded on 6th Jan. Customer care replied after 24 hrs got call and solve ur problem. today 11th Jan still i didnt get any single call. daily i spoke to[protected] number they simply replied 24 hrs solve problem. And give some service stations number Eg: [protected] . Tis number not working. I very ashame bought LG Product.

pls hereafter help me