LG Electronics Complaints & Reviews

To,
Customer Care Department,
LG Electronics (INDIA) Pvt Ltd,
Mohan Co-operative Industrial Estate,
New delhi-110027.
Subject: Problem in getting defective LED monitor repaired/replaced.
Respected Sir/Madam,
I Karan Arora having the trust and confidence in one of the best and leading consumer electronics company i.e. LG have purchased my home appliances like FRIDGE Model no:GL-245TM,S.no:605nlus00707,WASHING MACHINE Model no: VP-9241-AGGP,S.no:607NUH7028273 AIRCONDITIONER Model no:LWA18GIRSAI AP33DMI(IN), S.no:605PGHT001833 and recommend many others to buy LG products as I never came across any issue related to performance, quality and service and termed my experience satisfactory .But till few months back in order to have a LED monitor for my computer system I trust and prefer my tried and trusted brand LG.I bought a LG LED model no:E2040T-PN.BTR,s.no:103PMXY007050 in april last week year2011.I buy this from M/s SHRI SUDERSHAN COMPUTERS ,G-9,SATYA BHAWAN,WAZIRPUR COMMERCIAL COMPLEX,WAZIRPUR,NORTHWEST DELHI,INVOICE NO:SSC/10011/0161.From day one I noticed a bright spot on extreme right side of the led and I took it as a setting problem and continue with it for some months but after having my doubts cleared I got it replaced through complaint no:RNA[protected] dated 5dec2011.But as soon as I got the replacement I got my view restricted by few inches on the right side of the led as it gives a shadow image from that side .Since then I made a number of complaints reference no RNA[protected];RNA[protected];RNA[protected] ;and only two times from your service dealer/s CYBER DIGITAL SOLUTIONS,WAZIRPUR, a executive came and told me to don’t make it an issue as it will not be rectified as it is not that much a problem and his senior MR.LALLAN also spoke to me the same. I had a talk with MsSHOBHA PANDEY on your customer helpline no[protected] who in turn told me to get in touch with the technical department. I again complained the same on the helpline no; but received no response till date. So please don’t make my decision to buy LG products and experience such a disaster. Please do the needful as I am tired calling the helpline no so often and not getting any response.
KARAN ARORA
A/F-44-B,SHALIMAR BAGH,
DELHI-110088
CONTACT NO:[protected]
E-MAIL ADDRESS:[protected]@gmail.com

Hi,

I have bought LG LCD 32" on 26th Oct 2011 in Pai International Showroom, Maratahalli,Bangalore. and in the scratch card offer i got LG Mobile phone as the gift.the showroom people said that as the gift has to be delivered by the LG Company itself and it might take time(upto 1 week). i was keep on calling to the LG People, everytime i get the answer "it will take another 4 days to deliver". in the meanwhile 10 days back i got a call saying that the mobile phone is delivered to the showroom i can go and collect it.(the guy asked me to go and collect it to the Indira Nagar branch showroom of Pai International but i said i have purchased the TV from Maratahalli Branch so i said i will be collecting it from the same branch then the guy said Ok). When i went to the Pai Showroom to collect the Gift the showroom manager said to me that no one from his side has called me ... Immediately i called one of the LG Customer Care guy(Mob No:+91 [protected]) even these people said that none of the had called me... The same thing repeated for 3 times....
Everyone (Pai Showroom and the LG Customer Care ) are asking me to give the phone number from which i got the call...but i didn't save the number or i didn't remember the name of the person who has called me....Both (Pai Showroom and the LG Customer Care)are showing negligence when ever i give a call or visit the showrooom.

Sir/Madam,

The LG service for the customer is very pathetic it is mental torture if your music system has any problem or not working properly.The reasons for the above condition are as follows:-

I Mr.Balaji.Naidu always have purchased LG product but after the below incident I have taken oath not to but LG products in future & if any of my friends inquire about LG, I am definitely going to tell the below problem.

* On 13th of December 2011 I lodged a complaint ( complaint no.:-RNA[protected] the said call was attended on 15th of December by service engg Sarvash,the call should be attended within 2 hrs or 24 hrs which was not done as per the LG policy,secondly the said service engg was going to my house to check the music system was very busy on other call .I followed up & he said that at 16.30 hrs he will be at house ,he never turned up & the call was closed without my knowledge, saying that the customer has agreed to bring the music system to the service center & i was not aware of it .I came to know about it on 19th of December 2011 when I asked why the delay in attending the call .Again a new complaint was lodged the complaint no (RNA[protected].


2. the engg Sartvash was to visit on the same day he did not come. The next day he said that the system to be send to the Lg service store.

3. On 21st -11-2011 I had taken music system to LG store ,till date I have not received any call .Again after my call they are saying they will look into the matter casually.

4. I have given them a list of what is to be checked of my system


5. I was also given contact number of Head LG Survan Sawant but she never picks up t he phone


Such mental torture to the customer .The service & staff are not sincere in work,due to which I have not desire to buy LG product.

Your statement LG " life good" does not seem to be good.

I know that they will be no response for this mail but it for my satisfaction I have addressed my problem ,now it up to LG to decide.



Regards,

Naidu.

I have bought purchased a l.G washing machine from Chawla electronics from Darya ganj on 10/10/2011.
one first day there no belt inside in the product.
Company service center is agreeing for the same but are not ready for REPLACEMENT and they calling many time doing my mental harassment and pressurizing us to take their diffected product.my complaint number is RNA[protected].

Please help me to take my washing machine back.

in continuation of my earlier complaints and your response, i have already submitted the photocopy of doubledoor refrigerator bill bought by me from ABHI electronics sector-10, faridabad indicating clear cut cheating by your dealer. there has been no decision from your side till now. please take an early and final decision for redressal of my complaint.--dr sunil garg,1256 sector-7d,faridabad. mob. no.-[protected]

I purchased a TV LG 42'LV3500 on Oct 3, 2011. My remote is not working from Dec 15the. I lodged a complaint on the same day RNA[protected]. On 19the i got call from a Engineer that they need to order new remote. So far I'm following up, I'm not getting any response from them. I got one manager contact no, he also not picking up the call....

I HAD PURCHAGED A LCD TV 42LH60 LCD FROM ARVEE ENTERPRISES,YUSUF SARAI NEW DELHI-110018, T[protected] ON[protected],RECEPT NO O98 DT 21-8 2010. FOR RS 56000. AFTER 14 MONTHS A THIN LINE APPEARED ON THE SCSEEN.LG SERVICE PERSONNEL ARE CHARGING ME RS. 25000 FOR REPAIRNG FOR THEIR MANUFACTURING DEFECE. WHILE THEY HAVE CHEATED ME BY SELLING THE DEFECTIVE TV.THE DEALER IS WASHING OFF HIS HAND. COSUMER CAN NOT BE CHEATED LIKE THIS.MY TEL [protected].[protected]@gmail.com, res-606,asiad village,new delhi=110049

I have called with call center but they couldnot giving Resposce for repairing My microvave oven pl. Send mechanic for repairing as early

Regds.
............
Sunil Adsul

I want to complaint that your customer executives always activate direct services and refuse to return balance by giving bladdey reasons so i want strict action against them and stop them basters my point of view tata docomo is very bad service only disturb customers you says docomo simplycity but i think very fast balance dedecter bladey suck....reply my no [protected]. And once call attain again try to call then call will not cinnect

I am Sanjay Kumar Sharma, R/o C-191,Shalimar Garden Extn-II, Sahibabad, Ghaziabad, U.P. , I was Purchase a LG Microwave Oven Model No.MC 8087 ABR of Rs. 14000/- vide Bill No.191 Book No.4 Dt.24.10.2011 From Durga Electronics, Address 20 Naveen Park (Near Jindal Market), Sahibabad, Ghaziabad, (U.P.) Ph.[protected]. TIN no.[protected] & LST/CST NO.[protected] wef 09.09.2011.

I have several Complaint regarding this product to LG TOLL no.[protected] & Delars No.[protected] by telephone

1.C.No.[protected]
2.C.No.[protected] dt.02.12.2011

Some body visit but not resolve the problem.

Pl. suggest to me.in this stage what can do.

Thanks & regards

SANJAY KUMAR SHARMA
C-191, Shalimar Garden Extn-II,
Sahibabad, Ghaziabad, U.P.
201005.
M.No.[protected]

Hi Sir, to regards lg washing machine service unless my complaints no RNA[protected] i talking abhishek. 24 hours to back call to be customers washing machine after sometimes part change complaints no to improve washing machine bill no 21/10/2011.my contact no this [protected] address 1917 out-ram line king-sway camp Delhi 110009...

Dear Sir,

I purchased a LG microwave oven ( 30 Ltr ) model no. LG MWO MC 8087ABR on 23 Oct 2011 from Reliance Mart Kharadi Pune.
Cash Memo no. C9608 #0030 Dated 23 Oct 2011. According to LG Diwali offer ONE trio Set Bowl is free with microwave oven ( 30 Ltr )
but till date I did not receive the same gift.After contacting the Reliance Mart official they are not giving any suitable answer or date. I have wasted a lot of time but still all in vain.

Sub: Poor performance of LG microwave oven model no: MC 7148MS and Pathetic response from LG Service team.

Dear Sir/ Madam,

It is with great distress and unhappiness that I have to mention that I have bought the above referred Microwave oven through one of your agency by the name of M/s Key Dee Electronics situated at Sector 18 Noida. This purchase was done in the name of Mr. Harsh Bhola R/o Flat No 842, Second floor, Sector 29 Noida. This oven which is not even 2 years old has started making problems. I have been suffering deficiency of service and problems / defects in the Oven, which are set out below:

1) At the point of purchase, we were been told a lot about LG as a brand, its service network and goodwill in the present market. This is what has insisted us to buy this produce over and above its competition.

2) That on 24th of November it stopped working within just two years and complain was logged on 26th of November at your LG Customer Care Centre[protected]. We were told by the LG executive that it will be rectified within 24 to 48 hrs. She also share that one of our service adviser will call you to solve this issue.

3) That nobody turned up to help us. After repeated call from our side with the urgency to repair the oven one of your service personal came but he was unable to solve the problem. We requested him that we have a marriage at home and fixing this Microwave oven is very important at this part of time. He promised at he will come again with his senior to fix the same and never show up again.

4) As we got busy in wedding functions, same time thinking that LG will help us in solving our problem but nothing happened. We were shocked on 8th of December when I called up again at LG customer care to check the status. The executive there told us that our service person was unable to reach you so your repair request has been declined by LG service.

5) I immediately logged the complaint again on 8th of December and again requested LG service team to fix our oven.

6) That I am chasing the LG service team since 26th November till date and made lot of calls (you can surly check your system for that) but did not got any positive response/ action from your side.

7) I was also given the Name and mobile of Miss Pooja Mathur [protected] saying that she is a part of higher management and will surly help you. We requested her on 8th December and got the assurance she will personally look into the matter but nothing happened.

8) Again I requested Miss Pooja Mathur at [protected] on 10th of December for the same but there was no response from LG side

9) It seems/ shows like LG has no value for their existing product owners and is unfit to provide after sales service to them. We were shown/told wrong stories/ pictures at the time of purchase and thus LG agents have cheated is on this part. I do not want to use LG product anymore nor will I suggest the same to anyone. I will be thankful if you kindly compensate for the harassment and inconvenience caused by you.

10) Request you to kindly look into the matter at the earliest.

Yours Trully,
Harsh Bhola
[protected]

My Name Vikas Kaushik a regular customer of LG household products. My Home TV set is not working and I logged a complaint on near about 12/11/2011 to LG customer service Center Delhi. My complaint no. is RNA[protected].Service engineer Mr. Subhash had visited my house to rectify the issue on 19th Nov., after his visit he told me some part is not working and we have to replace it .Accordingly I drop the system on the same day). and mr. subash gave me his seniors no. and that number was of Mr. Anil and his number is ([protected]). I called up on given number so many time but didn't get response and he even could not pick up call and once he picked my call on 26th Nov. then he says that my problem get resolve on same day and after that no one came to my place to check the system. Then i again called to Mr. Subhash who visited very first day to my place, subhash again gave me another number of his team leader Mr. Deepanshu and his number is ([protected]) but i called up on this number and again he also didn't picked my call for 2 days.after that I am not able to get a proper feed back / responds from the service center. So please go through the job no and advice / mail me when can I get my complaint resolve. If you are not able to rectify the issue please return it.

There was a problem in DVD Writer not working. or some problem was after one month not responding in service center. This is a urgent service for the SATA DVD Writer. So please kindly arrange the DVD Writer in service center.
To Inform that Super DVD REWRITER Serial No. & Model No.Provide & chek the Warranty service.

LG DVD REWRIITER M/NO :- GH22NS50
S/NO :- 007HWBM071253


Thanks & Regards
Viresh Ranjan
Mob:- +91 - [protected]

To,
The Manager, Customer Care Department
LG Electronics India Pvt. Ltd.,,
Mumbai

Ref: Model no. GR-T452XV

Sub: Urgent need to replace my refrigerators bulb holder (socket) and trays;

We have been facing problems with the bulb holder for a very very long time now. After several attempts and month of follow up, we received a call followed up by some service. The bulb holder problem was resolved but only for a few weeks.

We are going through the same follow up for months now. And it's frustrating dealing with such careless service providers.

We placed a call requesting two things: fixing the bulb holder and changing three of our cracked trays. We were fortunate enough to get through to someone over the phone and they were to come home and fix the problem of the trays within 48 hours. It has been three months and there's no sign of anyone and no call from LG!

Do not ignore this request and call me at the earliest to fix the issues.

Om Hemrajani
[protected]
[protected]

I had purchased an LG refrigerator from a dealer in OTTAPALAM (PALKKAD DIST) last year(2010). During the installation process it was noticed that the working sound from refrigerator was ubnormal and the service guy re-affirmed that it is normal and any further compained will be taken care if I am not satisfied. The sound increased and rattling sound appeared. I had complained to the dealer (Kochukudiyil agencies -Ottapalam) couple of times. The technician checked the matter after couple of months and confirmed that the warranty expires and I have to service charges. This was not acceptable to me and informed the dealer after visiting personally to their shop. It was in vain that the dealer could not take any action which seems that he received the money and deal is completed. The Company (LG) is cheating the consumer by selecting unqualified technician who are not able to analyze the problem nor rectify the fault in time. LG product is not up to the mark considering the after sales service.

Please be informed that the Palakkad service agent is absolutely against customer interest . Hence the LG company should have a customer feed back survey against this agent in Palakkad and focus for a dealer with better customer oriented and loyal dealer.
regards.

Vasu/

Dear Sir
i am buy LG 18.5 LCD Monitor and given to LG I-Max Serviced center from last 3 month but they not response me and some time they said we replace your product , some time they said we replace some part of it and some time they said we going to refund of your money but they i am not satisfied and yet today 5th december,2011 i am not received any kind on reply please help me i am attached copy of inovice

thanks

Kaushik Shah
Bhuj-Kachchh
Mob.no[protected]

Respected sir
I lodged a complaint about the LG fully automatic washing machine on
28 nov 11 as your rrreply my complaint number is RNA[protected]. one
mechanic from the service center came for checking and told us that
there is problem in motherboard of the control circuit, and informed
us that he will get it by monday from hyderabad (as per him it is not
available in vissakhaptnam). i tried to call him in his mobile number
which he has given but it is continuously un available.
As i have two small kids and an old aged mother in home, there is lot
of dirty cloths in each day for washing, because of the problem in
washing machine i am facing a this as a big issue. so it is my humble
request to repair the same as early as possible.
thanking you
yours faithfully
george k varghese

I just brought LGC660 phone few days before, and this phone proved that my decision was wrong, this is one of the worse phone made by LG. Just after 3days of my purchase i found problem in display (white spot on the display) and i disclosed this to LG service center and they replaced this with another mobile set, But I think there is problem with the model(C660) it self. Again 4 five days after i found lot of problems , details are as fallows
1.it always shows warning for LOW MEMORY, its RAM is 156MB as compared to 256MB shown on LG site. It cannot support its existing applications.
2.Software problem , display setting , Screen time out is not working.
3.Call disconnect during every call receiving or calling.(basic need of a phone is not working), this is a mobile phone disaster.
4. Sometimes phone automatically switched off during call receiving or calling.
5.Battery is not working properly, full battery charge last night shows empty next morning.
6.Sometimes camera also not working, it shows memory card is full even if still 1gb space left there.
7. Touch screen also not working properly.
This mobile cost me Rs.9600,but this is a complete west of money, and mobile is of no use,any one can find sales persons in store convincing people buy this product.
After this incident I will not consider LG for the mobile phone in my buying decision, I will not suggest any one to buy for LG mobile, and here in this case i need compensation for all the monetary loss and mental pain,i have one suggestion for LG and that is, to maintain brand loyalty it should buy back all these set from the market, and should stop promoting such a bad set.

Vivekananda Das
Mayur Vihar, Delhi
Email: [protected]@gmail.com
Contact No.: [protected]