[Resolved] LG Electronics India Pvt. Ltd — LG - Very Pathetic Service!!!!! | |||
Dear Sir, Please find below mail which was forwarded to LG on 20th June 2013 but till date not even a single reply to it whenever we call customer care it is told we have forwarded your mail to the concern department I don't know if anyone is looking into this matter or not. On 6/20/13, Adhish Patil <[protected]@gmail.com> wrote: > Hi Team, > > This is Arun Patil a regular customer of LG household products, My LG > LED TV 32 inch with Model No: 32LV3730.ATR was bought on 5th May 2011 > has unexpectedly stop working my Complaint No: RNA[protected], the > device power's up but shows nothing on the screen its completely blank > . LG engineer had given a visit and say's he needs to replace the > motherboard of the above mention product, approximate estimate cost > provided to me is Rs 4856/-. > > I would like to bring to your kind notice that the same part > (Motherboard) has been replaced when my device was under warranty > period please find my previous Complaint no : RNA[protected] . > > In this case I feel its a manufacturing defect in my device as this is > the second time I am logging complaint for the same part for getting > it to be replaced. I shall also not be eligible everytime for bearing > such a heavy cost for replacement of the same part. > > Your customer care had provided me with the service department no : > [protected] , [protected] were NO ONE RESPOND'S TO CALL at any point of > time I was told that I would be replied within 24th Hour but there was > no call from LG side , Head of the complain department Mr Sayed > Ph:[protected] is OUT OF ORDER. Is this the way you serve your > customer's??? > > While choosing an LG product , "A promised service to the Consumer" > was in my mind and without any hesitation, move ahead for buying your > product. > > Futher If am also not responded on my email I would not hesitate for > logging a complain in Consumer Court. > > Lastly A very uphappy customer of your's :-( > > Regards, > Arun Patil > ph - [protected] > Alt - [protected] > Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
LG ELECTRONICS iNDIA pVT. lTD — W/A/C
DATE 16-4-09jOB nO. b119C41500104
sERIAL NO. 704NLSH001046
PRODUCT WIAIC
MODEL 6WAC9HIDTI
S.NO. PARTCODE DESCRIPTION QTY. UNIT PRICE AMOUNT
1 GASE L CHAKAG 1 1300
SERVICE CHARGES 300
SERVICE TAX 10:37 30
TOTAL RS. 1630
LG Electronic Pvt.Ltd — Customer Service Pathetic
Bought High end Refrigerators. Upon delivery the Shelf was damaged. Was promised replacement. Last two month I have been after them. No response from Service Department or able contact them via phone -all phone either busy or no body picks up the phone. I would suggest people should avod buying appliances or Tv or any high end items which might need service. Because their Customer Service is very pathetic, irresponsible and unprofessional. Dear Sir/Madam,
This is to inform you that I had purchased a 29" LG colour television from LG Shoppe, Apsara road,gandhi nagar 5 years back.
The decision i took was on the basis of good quality provided by LG earlier. I already have a 21" TV alongwith 2 refrigrators & 1 semi automatic washing machine.
But i believe, from time to time the quality of LG products has deteriorated drastically.
After the purchase of 29" TV, it started giving trouble from very beginning & was being repaired on regular basis under warranty, but the problem was never resolved permanently.
The problems persisted even after,product went out of warranty & we paid couple of times to the dealer for repairs.
Again in this month,TV broke down but his time to my surprise even after complaining in the customer care twice, no body has turned up to repair the TV.
Initially the complaint was lodged & complaint number was provided to me "RNA[protected]" (Complaint is in the name of Mr. Hari Krishan Saraf ). For next 3~4 day, we waited & an engineer turned up but didn't repair the TV saying the parts were not available.
Again i called up LG customer care & again they provided me new complaint no "[protected]" & assuring me that the problem will be attended 7 resolved in 48 hrs. 1 week has passed by since then & my TV set is lying at home in as its condition & LG people are least bothered.
Now i don't want any repairs & instead i want a new product or my full money back for so much harassment my family has faced from the very beginning.
Regards
Sachin Saraf
Mobile No: +[protected]
Email: [protected]@gmail.com
This is to inform you that I had purchased a 29" LG colour television from LG Shoppe, Apsara road,gandhi nagar 5 years back.
The decision i took was on the basis of good quality provided by LG earlier. I already have a 21" TV alongwith 2 refrigrators & 1 semi automatic washing machine.
But i believe, from time to time the quality of LG products has deteriorated drastically.
After the purchase of 29" TV, it started giving trouble from very beginning & was being repaired on regular basis under warranty, but the problem was never resolved permanently.
The problems persisted even after,product went out of warranty & we paid couple of times to the dealer for repairs.
Again in this month,TV broke down but his time to my surprise even after complaining in the customer care twice, no body has turned up to repair the TV.
Initially the complaint was lodged & complaint number was provided to me "RNA[protected]" (Complaint is in the name of Mr. Hari Krishan Saraf ). For next 3~4 day, we waited & an engineer turned up but didn't repair the TV saying the parts were not available.
Again i called up LG customer care & again they provided me new complaint no "[protected]" & assuring me that the problem will be attended 7 resolved in 48 hrs. 1 week has passed by since then & my TV set is lying at home in as its condition & LG people are least bothered.
Now i don't want any repairs & instead i want a new product or my full money back for so much harassment my family has faced from the very beginning.
Regards
Sachin Saraf
Mobile No: +[protected]
Email: [protected]@gmail.com
LG ELECTRONICS iNDIA pVT. lTD — Product service
Sir,I have lodged my complaint of non-performance of LG wall mounted split air-conditioner one month before. Even after many calls of followup and subsequent complaint registration, none of my calls are validated to service the LG air conditioner till date which is falls under warranty period.
Ref:our service request no:
RNA[protected] submitted on 02/06/2011
RNA[protected] submitted on 30/06/2011
RNA[protected] submitted on 10/07/2011
Nine months after purchase of the product so far no first service, no
second service has happened as prescribed in the owner's manual. Now
the Airconditioner is not-functioning for the last one month.
Request your help to solve my grievance due to such deceitful Company.
LG India — PATHETIC SERVICE
Dear SirAfter going thru agony and harrasments for getting my washing machine serviced under maintainance contract with LG ,felt like sharing my thought
with my fellows , PL DO NOT believe " SERVICE COMMITTMENTS" , its pathetic and is in the hands of Franchises establishment
( HI END SOLUTIONS - IN[protected]S, Sarasvati Garden, New Delhi ) and no one to take the responsibility.
There is no "life's Good" for service and maintainances
Virendra
Dear Customer
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
lg32v3730 32"led tv
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7060
Pending
0
Resolved
4007
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
Ihope neveragainamazon comes back again. She is alot of fun with the consumer reviews, even sexually orienated on adult bookstore reviews. which of course is never.