[Resolved] LG India — Poor Service | |||
Hi, I had purchased a LG Split AC from Radhika Electronics, Pimpri Pune on 17th April. The installation was free till 17th April. I registered on LG customer support for free installation on 17th April itself with My number as: +91 [protected] Installation Address as: Flat No 5, Building-C, Wing-C, Sai Saheb Apartment Pimple Saudagar Pune-411027 It was confirmed that installation will be done in 24 Hrs. After 24 Hrs (on 18th April)I called back to check but I was informed that there is no update. The customer executive registered new request and provided the number as RNA[protected]. Again there was no call on 18th April. On 19th I again called LG customer care to be informed that the request was rejected because the executive did not mentioned the address correctly in system. Also they now informed that they cannot commit free installation even though I have registered the request on 17th April. Now they provided me the contact number of cooling solution which is the service centre. Cooling Solutions Contact No[protected]/[protected]. When I called on this number I was informed that Cooling Solution is no more the service centre for LG. It has been two days and I am still awaiting a call for installation. I have still not started using LG product and I am facing this issue. I am really disappointed by this. Can you please look into this issue? Regards, Mudassar +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
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Sir,
We buy a 1.5 ton split air conditioner from Gupta trading co. stated in i-10, Gf, rdc, rajnagar with model number LSA 5NW2VF1 on 19 APRIL 2009 with invoice number 000202, and its very sad to say that since we buy that airconditioner we are tentativenly geting the same problems time and again and still now Lg services center is unable to rectify to our satifactroy each time a executive come to sort out the problem the next day its the same gas leakage problem again atleast 12 times, and we are again facing the problem again gas leakage, i urge you sir to get this aircon replaced ASAP, so that we have faith in LG company. here are the sataed complain number with dates:--
DATE COMPLAIN ID
05/06/2009 N9C60510149
22/06/[protected][protected][protected]N9C62214631
24/06/[protected][protected][protected]N9C62415162
09/08/[protected][protected][protected]N9C80900485
13/08/[protected][protected][protected]N9C81310048
30/08/[protected][protected][protected]N9C83004130
18/09/[protected][protected][protected]C[protected]
07/10/[protected][protected][protected]C09A0723732
10/10/[protected][protected][protected]C09A1025826
13/10/[protected][protected][protected]C09A1325558
15/10/[protected][protected][protected]C09A1511073
18/02/[protected][protected][protected]C[protected]
21/03/[protected][protected][protected]C[protected], C[protected]
Regards,
Ashish Tyagi
[protected]
GHAZIABAD
We buy a 1.5 ton split air conditioner from Gupta trading co. stated in i-10, Gf, rdc, rajnagar with model number LSA 5NW2VF1 on 19 APRIL 2009 with invoice number 000202, and its very sad to say that since we buy that airconditioner we are tentativenly geting the same problems time and again and still now Lg services center is unable to rectify to our satifactroy each time a executive come to sort out the problem the next day its the same gas leakage problem again atleast 12 times, and we are again facing the problem again gas leakage, i urge you sir to get this aircon replaced ASAP, so that we have faith in LG company. here are the sataed complain number with dates:--
DATE COMPLAIN ID
05/06/2009 N9C60510149
22/06/[protected][protected][protected]N9C62214631
24/06/[protected][protected][protected]N9C62415162
09/08/[protected][protected][protected]N9C80900485
13/08/[protected][protected][protected]N9C81310048
30/08/[protected][protected][protected]N9C83004130
18/09/[protected][protected][protected]C[protected]
07/10/[protected][protected][protected]C09A0723732
10/10/[protected][protected][protected]C09A1025826
13/10/[protected][protected][protected]C09A1325558
15/10/[protected][protected][protected]C09A1511073
18/02/[protected][protected][protected]C[protected]
21/03/[protected][protected][protected]C[protected], C[protected]
Regards,
Ashish Tyagi
[protected]
GHAZIABAD
hi very very poor service from lg i bought lg split airconditioning one month it doesnt get cooling so i call the customer service still 2 weeks gone no service man came i recomended not to go for l g product
Dear Sir/ Madam
With much regret and dismay i choose to complaint regarding the poor service quality of LG service, which is topped by casual unprofessional behavior which does not speak high about a company as reputed as yours. i have been loyal to the LG brand for many years, with most of the appliances being from LG. i have been using LG a/c for past more than 10 years. i have availed the offer for 2 years annual maintenance contract last year. Now when my a/c developed a snag, the attitude of LG service center guys has changed, my complaints are falling on deaf years. i have complaints 5 days back, an engg came only to tell me that some other guy will do the necessary repairs and after that, have made repeated calls and requests for the same, the only reply i get is one of a very rude nature and complete disregard to the concerns of the customer. i didnt expect while paying for the AMC that in the times when i would need to avail the services, i would experience such things from a company like LG.
Please fill the holes to maintain the reputation of the company as soon as possible.
Dr Ashish Kapoor
[protected]
With much regret and dismay i choose to complaint regarding the poor service quality of LG service, which is topped by casual unprofessional behavior which does not speak high about a company as reputed as yours. i have been loyal to the LG brand for many years, with most of the appliances being from LG. i have been using LG a/c for past more than 10 years. i have availed the offer for 2 years annual maintenance contract last year. Now when my a/c developed a snag, the attitude of LG service center guys has changed, my complaints are falling on deaf years. i have complaints 5 days back, an engg came only to tell me that some other guy will do the necessary repairs and after that, have made repeated calls and requests for the same, the only reply i get is one of a very rude nature and complete disregard to the concerns of the customer. i didnt expect while paying for the AMC that in the times when i would need to avail the services, i would experience such things from a company like LG.
Please fill the holes to maintain the reputation of the company as soon as possible.
Dr Ashish Kapoor
[protected]
Lg is pathetic, need to gear up with its services or will be out of competition very soon.
Dear Sir,
i have purchased one LG washing machine (top loading automatic) on 19/12/2012. Recently i m facing some problem with the machine. After running some time( apprx.20 mins) machine stops. i have launched one complain in LG tollfree number on 14/08/2013. Service engineer has checked the machine and found fault in cable as well as the electronic circuit. After that machine is not attended. i have made 2-3 times reminder in tollfree number and also contacted local service provider of LG in Surat. But as per service centre, repair parts are not available with them till 19/08/2013 and not even forwarding call from their side.
i m attaching my complain number here-RNA[protected]. Actually it was not expected from LG company even the machine within warranty period.
So, anticipating your favour.
DHIRAJ KUMAR SAUD
SURAT-394518, DUMAS ROAD, MAGDALLA
i have purchased one LG washing machine (top loading automatic) on 19/12/2012. Recently i m facing some problem with the machine. After running some time( apprx.20 mins) machine stops. i have launched one complain in LG tollfree number on 14/08/2013. Service engineer has checked the machine and found fault in cable as well as the electronic circuit. After that machine is not attended. i have made 2-3 times reminder in tollfree number and also contacted local service provider of LG in Surat. But as per service centre, repair parts are not available with them till 19/08/2013 and not even forwarding call from their side.
i m attaching my complain number here-RNA[protected]. Actually it was not expected from LG company even the machine within warranty period.
So, anticipating your favour.
DHIRAJ KUMAR SAUD
SURAT-394518, DUMAS ROAD, MAGDALLA
I'm Fredyson P E, had purchased a LG fridge model no GL 205 KAG5 before 5 months from Ernakulam LG show room.Before 3 weeks i've registered a complaint that my fridge is not geeting cool. My complaint number is rna[protected].
A technician was sent from the company who visited my place and adjusted some yoke in the fridge and said that some parts should replace and he will come with that by the next day itself. But so far no one came and my fridge's condition is getting much worse. Many times i've tried to contact the service men. But no response from them.i haven't expected such a poor service from LG. I want immediate response and service ASAP.
Please do the needful.
A technician was sent from the company who visited my place and adjusted some yoke in the fridge and said that some parts should replace and he will come with that by the next day itself. But so far no one came and my fridge's condition is getting much worse. Many times i've tried to contact the service men. But no response from them.i haven't expected such a poor service from LG. I want immediate response and service ASAP.
Please do the needful.
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