LG Electronics Complaints & Reviews

Sir,

For the past 2 weeks my AC display sensor is not working and I have been complaining to the Toll Free No.of LG for the 10 days. One technician came to our home and said the sensor to our model would be available in a couple of days and would replace it. But even after calling the local office and giving the complaints again and again to the central toll free number are of no avail. Even the Chennai office supervisor is not attending to it properly. Only I have waste my calls in this sweltering heat.

The customer service has become worst in the LG.

My mobile number is [protected] .

I have decided to cancel my order for buying LG TV.

with regards,
v guhan

I Have a handset lg c 310 Qwerty with duel sim it is only 3month old, the complaint is when am searching internet display shows insufficient memory and close the site.
last time am visited Ernakulam, North janatha customer care and no solution.
please give a solution

My EPF Account No.DSNHP001950100000195010000004547
Claim ' id' No. DSNHP[protected] dt 24.3.11
Got new on my mobile [protected] that Form 19 and 10C submitted for withdrawal are rejected. and Letter sent to my address at Bhandup West Mumbai. But so far not received. Enquiry with my office
i.e. LG Electronics at Gurgaon reveals that there was signature 'mis-match' and that they have already
certified that the signature is correct and the claimant is genuine which they have sent to PPF office at
Delhi South and My office said I should receive the credit in about 15 days. But so far, I have not received the amount in my account. No news so far. But my enquiry at Internet 'Employees Provident Fund Claim Status' it shows the same old news of rejection even today.
But no news so far. I am worried. Kindly advise me the correct position. Also, why the rejection letter has not been received by me so far at my address: 1004/1005 Sunrise Point, Neptune Complex,
LBS Marg, Bhandup (West) Mumbai 400078. Kindly send me message at my email id [protected]@gmail.com or [protected]@rediffmail.com as soon as possible. Thanks
Worried consumer

I BOUGHT LG REFRIGERATOR FROM AMIT ENTERPRISED, SAROJINI NAGAR ON 19TH MAY. SAME DAY I SUBMITTED A REQUEST FOR DEMO AND INSTALLATION. ALTHOUGHT I WAS PROMISED THAT WITHIN 24 HOURS SOMEONE WILL CALL AND CAME. I RESUBMITTED THE REQUEST 4 TIMES. IT HAS BEEN A WEEK NO ONE HAS COME OR CALLED. VERY POOR AFTER SALES SERVICE PROVIDED BY LG !!! EXTREAMLY DISAPPOINTED !! IT IS NOT RECOMMENDED TO BUY LG PRODUCTS SPECIALLY IN DELHI !!!

Have been complaining to Gurgaon service centre since two weeks and no response and finally when they took my refrigerator it's been 5 days, they haven't returned when according to them it's working fine now. Complain number : RNA[protected].

I ensure I shall never buy LG products henceforth and also not recommend others too.

I expect nothing out of complain still putting it down.

LG in India should shut down if they cant manage customer complains well in time.
I belong from media community and have the capacity to put down a negative story in Delhi media soon.

Dear Sir,
I purchased 42" LCD TV Model No. 42LK430 along with 2.0 Ton Split AC and a Home Theatre from LG dealer in Agra M/s Anil Electronics, Opp. Kargil Petrol Pump, Sikandra Bodla Road, Agra, vide Challan No. 328 Book No. 07 dated 18/05/2011. The Goods were part financed by Bajaj Finance. After realizing full payment on 18/05/2011 the Dealer is not able to provide the LCD & Split AC till date. I went thrice to his shop all the way from Mathura Refinery Township, Mathura, to collect Goods but he couldn’t provide all the goods.
At first, on 18/05/2011, after waiting whole day long, the Dealer called me to his shop and tried to make fool of me by offering a Demo Piece. And the set being offered was in old & used condition and very clumsily packed which I out rightly rejected as he was supposed to provide the LCD in Factory sealed condition.
On 19/05/2011 he tried to convince me to receive the same Demo Set or else another model 42LK450 but I didn’t. He then told me that the Brand new set is lying in his Go-down so I would have to wait for 2-3 Hours. I waited whole day long, but he didn’t bother to arrange the set. Finally, I came back to Mathura without receiving any goods. I planned to send all the goods in one mini Truck or a Van costing around Rs.500/- so I dropped the idea to pick up the Split AC separately though Split AC was available at the shop. I told the Dealer that it was his fault so he should arrange to send the material at his cost.
Once again, on 21/05/2011 at 11.00 Hrs, the Dealer promised me to provide Brand new LCD (Model 42LK430) in Factory sealed condition and told me to come from Mathura and collect the Goods from his Shop. When I arrived at his Shop, I couldn’t find my ordered LCD. The Dealer told me that LCD is on the way and the Bearer has stuck up somewhere in traffic jam. I waited for hours but nobody turned up. The Dealer, it seems, was telling a lie. I could read the faces of other salespersons who were present there, too Then I left his Shop telling the Dealer to call me if the set arrives. I received no calls from him. Finally I talked to him at 19:00 Hrs and the Dealer showed his inability to provide the LCD Set that I purchased from him citing the reason that the 42LK430 LCD is in short supply from LG Company but he will, somehow, arrange the Set in day or two. I could not pick up the Split AC on that day too. But the Dealer confirmed that he would send the materials at his cost.
By far, it was evident that the Dealer was taking me for a ride and had committed a breach of trust by selling and receiving payment against the LCD Set that he was actually not having in his stock. How can he sell and receive full payment against something that he cannot provide. It is a cash market. He tried many times to influence me to receive the Demo Piece. In fact, now, when I recall, the Dealer has a history of selling those Demo pieces. Just one month back, I purchased a 32” LCD (Model: 32LD460) which he told was in Factory sealed condition. But when I took it to my home, I found that it was opened from the bottom and packed with cello tape in such a manner that I couldn’t judge the condition of the set immediately trusting the Dealer. Considering it my mistake, I only informed the Dealer about the open condition of the set and asked him to curb this practice. In late Nineties also, I purchased an AIWA Music system (Cost: Rs. 27000/- at that time) to give as a gift to my brother, from the same Dealer. That piece was also a Demo piece that the Dealer realized later when the matter was referred to Consumer Court. I still have those documents with me.
After waiting for 2-3 days of the purchase, I registered a complaint with Customer Care (Ref. No.RNA[protected] and they advised me to talk to Mr. Rakesh - Area Sales Manager. He assured me to resolve the matter at the earliest. Upon enquiry he found that he would not be able to arrange the Set before Friday, 27/05/2011. On 23/05/2011 when I asked Mr. Rakesh to instruct the Dealer to at least send the Split AC which is readily available, he assured me that he would look into the matter. I have received only plain assurances, by far, but no concrete action is being taken against the Dealer who is cheating innocent customers in broad day light. On 24/05/2011 I brought this matter to the Ms. Ratika Bhardwaj, CCO, LG Electronics India and she assured me that at least Split AC will be delivered by the Dealer on 25/05/2011 obviously at Dealer’s cost.
I request Consumer Complaints Forum People to resolve this issue and take strict action against the erring Dealer who is cheating innocent customer and causing loss of reputation to such a good company.

Dear Sir/Madam,

I had made complaint of LG Air conditioner on 19th May and today is
24/5/08 still my complaint of Air conditioner not resolved. Your customer representative came on 21st after checking the Air conditioner they said Gas is not there so it needs to fill the gas and for that they need to take away the AC to the service center as they don't had the transport that day to take the AC they said they will come tomorrow and take the AC but nobody came back till date to take the AC. I am calling in the service center to check the status but your phone nos are continuously coming busy.

SHAME ON LG SERVICE

DISSATISFIED CUSTOMER
Gurmeet Kaur Munshi
192 C, B-10, Udaigiri-II
Sector-34
Noida 201 301
Cell:91-[protected].

I have purchased LG refrigerator on 5.10.2008 from Razzle Dazzle India. I have lodged my complaint on 20.05.2011 (morning) and I repeated my complaint on 21.05.2011 (12 P.M.) But nobody attended my residence it will not be cured till now. My address is D-207, Brij Vihar, Near Vivek Vihar, Delhi. My mobile number is [protected].

I once again request you to kindly visit my residence and cure my refrigerator as early as possible without further delay.

Thanks
P. Alayamani.

I have purchased an Tower Air conditioner Model No. LP-K3685QC in the name of Sri Ganesh Sweets & Bakery, Vizianagaram,Andhra Pradesh at Yedukondala Electronics, Vizianagaram in the month of May, 2008.
For 1 year during the warranty period there was no problem with the AC and it was working fine and once the warranty period was finished then we had a problem with the AC and the Service Engineer named Mr. D. Srinath came from Srikakulam and noticed a PCB Board Complaint and changed the board and adviced us to take an AMC for 1 year so that in case of repairs within a call he could come and rectify the future problems arised if any, and he had charged Rs. 3400/- for the PCB Board and for AMC Rs. 4000/- with the Bill No. 562 with the name of Master Electronic Services, D. No. 7-6-42/6, Burravari Thota, New Colony, Srikakulam-535001 and the AMC started from 23/5/2009 to 22/5/2010. After replacing the Board the AC worked without any complaints for 9 months and then the AC stopped working and we have lodged many complaints to the Call Centres with the below complaint numbers and dates:
Date: Complaint No.’s
14/05/2010 C[protected]
24/05/2010 C[protected]
27/05/2010 C[protected]
29/05/2010 C[protected]

The AC being in the AMC Contract was of no use after several calls and follow ups to the customer care, and at this point of time we thought “Was this a punishment to purchase the AC of LG Company” because, till now we have used several products of LG and I did not face any such sort of complaints. Then Mr. G. Srihari M: [protected] and Mr. D. Satyam M: [protected] came into contact and they have visited our shop several times and said that there is a problem with the Board and said that they’ll come back and didn’t turn up. We waited for a couple of months time very patiently then one fine day they called up and given the number of the Local Service Center person named Mr. Kishore M: [protected] and when he also failed in helping us he gave his higher authority Mr.Bhaskar Reddy’s number [protected].We called him up as well, he listened to the complaint and said we will see to that and from then onwards whenever we have called up he never lifted the call.
Now in this senario we have totally lost our patience and there is an impact on our Business as well and I have suffered a lot for 1 long year mentally and physically that too for an AC without any solution. So, I request your kindself to look into this within week days failing which I would be left with no other option than to proceed legally and meet you people in the Court of Law.
Hope you would understand my current situation and the loss I have met and act favourably within the 7 days of the stipulated time.


Thanks & Regds
G.V.Prasad
Ganesh sweets & Bakery
Vizianagaram
Mobie :[protected]

Hi,


I am writing this mail to request you to kindly forward this to the concerned department and to escalate this issue to the senior management of the LG Customer care division,on 26th March 2011 I had requested for the repair of my Window AC ( Model : LWA18FSDT1) and it was told to me from the LG customer care people ( Ideal Services) that there is a gas leakage in my window AC and they took the AC for 2 days for repair later on when they installed back the AC after repair then I realized that they have not done anything and have charged me 1500 rupees for doing Nothing ( Complaint No : RNA[protected] and from that day my AC is giving ZERO cooling effect and I complained this to the Ideal Services people ([protected], [protected], [protected] etc) but from all of them I have got the reply that they can’t help me in this and it’s not their problem.

Afterwards I complained to the LG customer care on 22nd April-2011 complaint No RNA[protected] and I was told that I will receive a call with 24 hour but 23 days have passed and I have not received any call from anyone.

If you check the call logs in this complaint then you will find that I have called LG customer care people for more than 11-12 times to look into my request but again and again I got the same reply that I will get a revert in 24 hour and they refused to connect me to their manager.

Somehow I got the No of LG Area officer in Noida from the customer care department and they told that I can share my grievances to the area officer, but in vain I found that the Mobile No given by the customer care of the Area Manager is always switched off ( LG Area officer Noida Mob : [protected])

Later I also contacted Ms. Akansha Verma from the Greater Noida division to listen and address my complaint but even then I have not got any revert except a system generated thanks mail.

Very frankly I have found that LG customer service is pathetic and I don’t know how to get my AC repaired even after paying the cost. Nobody in the department is ready to revert to the queries its now close to 1 month and I am still waiting for the call from LG which was supposed to come in 24 hour.

I am going to file a case in the consumer court against LG and IDEAL service but before that I am requesting you to kindly take this matter to the senior management of LG Customer care division and I expect that they will look into this matter on highest priority and will take appropriate action.


Thanks
pushpesh
singh
Sr. account manager

" Experience is what you get,when you dont get what you want"

direct[protected] mobile [protected]
phone[protected] fax[protected]

Dear Sir, I purchased LG 1.5 Ton Airconditioner on 06/10/2010. In the month of March 2011 when the AC was run, its cooling capacity was zero. The outer unit which is supposed to hold required gas for cooling was not at all there. I lodged complaint three times during march. The service engineer visited my place once in March 2011 but they checked the outer unit and confirmed it had no gas. In the month of April also I kept on lodging requests to the customer care LG and after several requests a team of LG engineers visited my place once but they did not fill the required gas in the unit and went back saying they would return in two days with equipment and gas cylinders. Thereafter no body turned up in the whole month of April. I lodged complaints again during this month and the latest complaint registration number has been given to me by the customer care executive LG is RNA[protected] dated 13/05/2011. I have been continuously reminding the LG authority on phone to do the needful but in vain.
Due to this very poor after sale service of this LG India, I am fed up and would like to approach appropriate authority to initiate action against the CO and also I would like to know how do I get a refund of my money by returning them this non functional LG product. The dealer through which I purchased this LG product is Mangla Electronics (LG Shoppe) Near Ramphal Chowk, Sector 7, DWARKA, New Delhi-75. My name and address are as follow :- KB Chhetri, 708 Youngster CGHS Ltd. Plot No 13C, Sector 6, DWARKA, New Delhi - 110075 (Mobile No [protected])

Unfortunately I have purchased a LG refrigerator last year. Which is not cooling, for which i have complained 4-5 times to customer care but problem is still not solved. I have passed my whole summer without a refrigerator.
My complaint no.
FIRST 2/5/11 RNA[protected]
SECOND RNA[protected]
THIRD RNA[protected]
FOURTH RNA[protected]
I have been complaining to local service centre hundreds of time by telephone but no one is listening. i[censored] also cant solve my problem on urgency basis i will have to go to CONSUMER FORUM.

Your customer
Dr. Lekhraj Patidar
mob no. [protected]

> -----Original Message-----
> From: Paramjeet Sachdeva [mailto:[protected]@googlemail.com]
> Sent: Wednesday, May 18, 2011 7:00 PM
> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
> Subject: Re: Compaint regarding AC
>
> Hi,
>
> As per my previous complaint your executive from servotax came on
> 8/may/2011 after 4 days of making the formal complaint, which shows
> lack of commitment from LG which promises resolution in 24 to 48
> hours.
>
> Anyways, they took the unit on May 8th and returned on May 13th
> whereas the executive promised the unit will be delivered next day. To
> add insult to injury, I was dismayed to see that cooling was yet not
> effective. I made the payment to the deliveryman and asked him to send
> an engineer to check the problem. I wrote same thing on the delivery
> challan as well.
>
> When nobody came untill this morning I called Rahul at Servotax and
> informed him about the situation, after making 6 calls to him he sent
> an engineer who arrived around 5.30PM today. He confirmed that unit
> still has a problem and it might have occured while transportation. He
> promised he will be back in half an hour and take the AC. He forgot
> his promise, It is 6.40PM and no one has come.
>
> I am really disgusted with your incompetent service. I regret my
> decision of purchasing LG air conditioner.
>
> I want LG to refund my payment of Rs.1335. I will seek help from some
> roadside engineer, atleast I will not be surprised why my AC is not
> working.
>
> Hope to hear from you soon.
>
> Paramjeet Singh
> Ph: [protected]
>
> On 5/4/11, LG Service <[protected]@lge.com> wrote:
>> Dear Customer,
>>
>> We acknowledge your mail and really appreciate your effort for sharing
>> your
>> concerns with us through our web services. Taking your concern forward, a
>> complaint has been registered with the Call center. Your online complaint
>> number is RNA[protected] and immediate steps would be taken in this
>> regard.
>>
>> For further assistance please provide us your valuable feedback, to help
>> us
>> serve you better, on our Customer Care Numbers -
>>
>> [protected] (mtnl / bsnl) [protected]For other operators prefix STD code)
>>
>> Earnestly soliciting your patronage and assuring you of our valuable
>> services at all times.
>>
>> Thanks and Regards.
>> Shweta Puri
>> Customer Service Dept.
>> LGEIL- Head Office
>> Greater Noida (UP)
>> [cid:image001.[protected]@01CC0A7E.82E9F6F0]
>>
>> [cid:image002.[protected]@01CC0A7E.82E9F6F0]
>>
>> From: Paramjeet Sachdeva [mailto:[protected]@googlemail.com]
>> Sent: Wednesday, May 04, 2011 4:11 PM
>> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
>> Subject: Compaint regarding AC
>>
>> Hi,
>>
>> I tried calling customer service number 4 times but everytime call got
>> disconnected after long hold (It was more than 30 mins. every time).
>>
>> I would like to complaint about my AC cooling as it is not at all
>> effective.
>> It seems there is some gas leakage.
>>
>> I will be glad if you will send someone to check the problem.
>>
>> (Life does not seem good with LG).
>>
>>
>> Peace,
>> Paramjeet Singh
>> H.no - 108, Sector 2/A Vaishali
>> Ghaziabad - 201010 (Near PNB)
>> Ph: [protected]

(IT HAS BEEN 16DAYS SINCE I HAVE REGISTERED MY COMPLAINT AND TILL DAY IT HAS NOT BEE RECTIFIED EVEN AFTER MAKING THE PAYMENT OF 1335/-)

Dear Sir,

My details are as follows:

name..........................Dr.Bharat Gupta
addresss.....................3/375, Kamala Nehru Nagar
Old Housing Board
Pali(Raj.)-306401
mob...........................91- [protected]

Product:

split AC.....................LGE-1.5T-LSA5CG2VF1/5-SPLI
date of purchase........07.07.2011
outlet........................NEXT RETAIL SHOP, Pali

Complaint:


Split AC purchased from local NEXT RETAIL SHOP Pali on 07.07.2010. In
year 2010 the AC was used for two months. But when it was switch on in
this season, there was no cooling.Complaint was lodged. I received SMS
on 14.04.11 confirming my complaint.
Mechanic/Engg. came and attended unit. There was no gas in the system.
He took out the thermostat covering of tubes connecting indoor and
outdoor units. But he could not find any leakage. He filled gas and
the pressure was 60. I mentioned in service report that the pressure
may be checked after 7 days. Because I was not satisfied.

Again gradually cooling went low. I lodged complaint and SMS was
received on 6.5.11. The person came from service center and checked
indoor as well as outer door unit. On requesting he
checked gas pressure.It was considerably low but he told me that on
working o[censored]nit the filled pressure is changed and he has checked and
did needful the cooling will be normal now. I did not sign the service
report and asked him to observe unit for 7 days.

Ultimately cooling went off completely. Again complaint is lodged on
20.05.11. I am very much perturbed and repent on my decision to
purchase LG Product. I have other brands installed earlier to this one
and are working trouble free. I personally contacted also service
center but regret to write that response was not encouraging.

Please take note to this complaint and the problem may kindly be
solved with full remedial
solutions. The mechanic/engg. who is going to attend this complaint is
expected not to device any more.

thank you

Dr. BHARAT GUPTA

We are one of the leading FMCG Company in India called M/s Argus Cosmetics Ltd., manufacturing and marketing men's cosmetics in the brand name "Z". We have ordered the following items from M/s LG Electronics India Pvt. Ltd., thru their Area Manager - Business Solution, Mr. S Venkataramanan on 09.02.2011 and we have paid Rs.5,75,645/- towards the cost of the items in advance alongwith the Purchase Order. Mr.Venkataramanan committed that all the items will be delivered to the respective parties within 21 days.

Description of the Items Qty

32" LCD CTV 4 nos

26" LCD CTV 9 nos

186 Ltr Refrigerator 35 nos



Mr.Venkataramanan has delivered the items to all the parties except for 1party in Kottayam. We are trying to reach Mr.Venkataramanan for th past 2 months and we are not getting proper response from him. Due to this delay we have faced loss to a quantum of Rs.15.0 lacs in our business and we have been illtreated by LG Company.



We need a remedy immediately and an action in this regard.



Mr.Venkataramanan's mobile number : [protected]
Office number :[protected]


A Mohana Sundaram

Manager - Sales Administration

Argus Cosmetics Ltd.,

Ph :[protected] / 82

Mob. [protected]
mail : [protected]@argus.in

Dear concerned person,

On 3/4/2009, I bought one 2 Ton LG split room Air conditioner. My AC Compressure is not working.

I had registered a complaint against my AC Daily at customer care number[protected] daily. First hold was put on a long hold many time then despite of many reminders (atleast 10 times and also after waiting for 5-10 minutes every time)finally they visited and conveyanced me that he will send a macanic but till today I am still waiting despite of calling them 12-15 times. They give me a complain no - RNA[protected] but no one came and reapired the AC. They either dont pick-up phone or say we are sending the same in next 2-3 hours. I am still waiting.

Now I shall not give any person to touch it, I want to get it repaired.

Hope you people will hurry up with your activities.


Regards
Manoj Ahuja
[protected]@ymail.com
DD-97, Avantika, Ghaziabad.
M: [protected]

LG 220 L refrigerator MODEL GR 2211TSC . .
initially it was not freezing ice for last 2 months but otherwise was cooling.
MY refrigertor is not cooling anymore
there is this HISSING sound in the freezer compartment..

My refrigerator was replaced in its warranty within 6 months of purchase.
now out of warranty have given the problems for so long...

Life is good , but LG mobiles are not .In fact they are the worst .
I'll recommend my friends not to buy any LG products .
I have bought a handset (KG195) from Readyphone,Alkapuri,Vadodara,Gujarat in 2009-Deepabali .But there are are some problems noted in my mobile . My mobile was in warranty period .I'd gone to the LG service center in Alkapuri,Vadodara .But They did not respond properly .Shame , they were unable to detect the problem .In that period , the warranty period was expired .

Now I am using that mobile as paper weight .And rightly so .
I am frustrated .Please do something if possible .

I have 4 LG Airconditioners, 2 Split and 2 Window Acs...
Out of these, one split AC has not been working for nearly 2 weeks now. I purchased this on 21/3/2009 from LG Life Style Shop, Electronic Palace, 90 Ambedkar Road,, Ghaziabad. We lodged a complaint with LG Electronics Noida of the same on Thursday.Complaint no. RNA[protected].
After reminding them for two days, the mechanic came on monday. There was a problem with the compressor of the AC while the mechanic said it was not so. Nevertheless, we were told that they would return the next day for repairing the problem. Not only has no one returned but no one is picking the call. The person who visited us when contacted said that it was the LG Electronics Noida centre that would be able to help us. The service centre is not taking our calls for the last two days and the customer service no.[protected] is not reachable.
This is a very sad state of affairs of after sales services.

I have a window AC of LG. I have taken an AMC from LG itself. I had requested for the Service of the AC on[protected]. The customer Service provided me a Service Request Number - RNA[protected].

When there was no action for some 7 days, I again called up the Customer Service. They feigned ignorance and gave me a new Complaint Number - RNA[protected]. Since[protected], I've been following up with the Customer Service on phone and on mail, but so far there has been no solution.

I'm unable to operate the AC despite the fact that temperature in Delhi have soared up to 44.1 degrees.