LG Electronics Complaints & Reviews

I purchased one 42LD460 model LCD TV from LG Shoppe, Vashi, Navi Mumbai on 06.03.11.

The set was delivered to me on 10.03.11. During evening, when I was checking the functions in the remote control, I came to the "Product/Service Info" screen. To my horror, I saw that the " Used Time" shown by the TV is 312 hrs!

After discovering this, I did a detailed scrutiny of the packing box. The manufacturing date was mentioned as 10 Dec 2010.
The packing box showed clear indications of prior opening of the box before it was opened at my place. The top cover
of the box was supposed to be sealed by metallic staples. But the metallic staples were not presentin the box. Instead the top cover was sealed by multiple layer of cello-tapes.

On my registering a complaint on LG website, a service engineer did visit my home on 14.3.11. The used Time was shwon to him to be 337 hrs which he accepted and mentioned in the service report(Used time increased from 312 hrs to 337 hrs as TV had run for around 4 days)

I approached Dealer for replacement, which he refused citing reason that 312 hrs is the factory testing time of the set. I did not accept his justification and reminded him that the packing was also tampered. Still dealer did not agree to replace and asked me to contact LG Thane region branch office if I feel so.

I contacted Branch Manager of LG Thane Office on mobile. Incidentally he was on leave and advised me to contact Area Sales Manger. Area Sales Manager promised to call back me afterwards which he is yet to do.


I am badly hurt and aggrieved by this obnoxious event and want a quick resolution of the issue.


Thanks and regards
Animesh Biswas

From last 4-5 days suddenly i am observing that there is no cut off takes place, & refrigerator continuesly working for cooling. before this problem frige was absolutly running ok , one day we've decided to stop the refrigerator for removing ice which was in freezer & just cleaned with Normal cotton cloth.
pl suggest remedy or Nearby agency where i can resolve this issue.

Hello Sir,

My Name is Omkar Bhave. I purchased LED on a deal of LED + Bluray player free from Kalpana's Enterprise Raopura. This deal is floated by LG on 42" LEDs. i purchased LE4600 Model of Jazz Series on 20th Feb 2011. at the time of payment dealer did not specify that bluray players are out of stock once we made the payment & asked for Player he said that we will get it in 7-10 days as there is shortage in LG and they do not have stock... after that im continuously contacting my Dealer as well as LG costumer care but they are not responding. now its 1 month & i still don't have Bluray player.

i request you to take necessary action & help me get my player ASAP.
Bellow mention are details of communications

Omkar Bhave: [protected]
Dealer:
Kalpana`s Enterprise
Humayun Building, Kothi Road, Vadodara, Gujarat 390001
[protected]

Dear Sir/madam,

Service of LG is so bad that after regularly complaining @helpdesk number there is no response from them whether are they going to resolve the problem or not .

After three days service engineer came and now again its been 4 days nobody is intersted in asking whether problem has been resolved or not .

Its newly installed LCD Tv and it stopped working the same day it got installed. one can look at the level of product they are offering to Indian people .

If there is anyone who is seriously taking care of all the complaints .please look into this and try to resolve the problem .take serious action against the BAD service and harrasment they are providing to the general public .

Regards,
Ankit Kumar Khullar
[protected]

sir one month back means on february 2011 i purchased LG GS500V model cell phone.
on the manual and display tag it is written as MP4 format video support. by in reality it is not accepting MP4 format videos and some of internet options are not opening in this cell phone. after purchase of this mobile i came to know that i was deceived by this LG company. how can i play videos? 3GP format of videos are also not supporting. then what is the use of this mobile ?
no media files are supporting?
how can i see my favourite videos and movies in this mobile?
then WHICH FORMAT IT SUPPORTS.?
U CAN CONTACT ME ON [protected]

I bought a LG LED 222 inch tv and with in 10 days AUTOMATICALLY VOLUME IS MUTING. I called the technician and he promised me to replace the TV, But after 2 more days more lines started coming up and slowly it creeped to half screen. Now I don;'t have a tv to watch and I am not sure when the replacement will come...

I bought a LG washing machine two yrs back. Recently I noticed a leak from the bottom of the machine and contacted the dealer, "Bhajanlal & Sons, Shillong" and was adviced to contact the local service centre. I lodged a complaint with the service centre and was assured of immediate service but nobody turned up. The complaint was lodged on last friday i.e. 11th of march 2011. Again on saturday, I went to the service centre and was again assured that the service personal has already proceded to my residence. As expected, no one turned up. Next day was sunday. So, I went back to them on Monday, 14th of March, 2011. Now they said that, they have a lot of complain, hence they could not attend my case and assured me again that some one will be at my palce on monday itself. But once again, no one turened up.
I went back to them on tuesday again and at last the service person arrived in the evening. After checking up the machine, the person told me that, the drain pipe of the machine has to be changed to fix the leakage, but this cant be done in my residence and the machine has to be delivered to their service centre on the next day (Today). When enquired about the time required, he assured me that the same will be fixed immediately so that I can take it back within a short period.
Accordingly, I called them in the morning (at 10-30 am) to inform that am coming to the service centre, but they said to wait till they call me back. After about 30 min. they called & told me that I should take the machine to them immediately. I did so, only to find that the service engg is leaving the service centre. when I requested him to attend to my machine, he onece again assured me that, he will do it after coming back from outside call, but promised to deliver the machine today itself.
To my utter surprise, this promise was also not kept.

What I wish to know is, "IS THERE ANYONE FROM LG ELECTRONICS iNDIA" to explain what is going on?

Or there is no service at all?

I have purchased 292 ltr double door refrigerator and the door handle of the main compartment is rusted near the handle....

I purchased a lg gd510 phone on[protected] from pilibhit(u.p.) from the second day it is having a problem of poor battery backup and phone gets auto restarts several times.
i took it to LG service center ,BANSAL TELECOM in phagwara but no satisfactory service is given,i was asked to leave my phone for 1 day but after 4 days also they are not able to answer clearly.. since i am a student i dont have much time for regular visit to their service center,even though i have maked 3-4 rounds over their and I am fed up of this now.
I want either to replace my handset or to refund my payment.
emei number:[protected]

i am having a lg refrigerator twin doors and i having given a complaint regarding the refrigerator 10 days back after 7 days a technician has visited and said that there is a gas problem in your product and said that within a day it will be completed and after 10 days also no one has visited and if i call to customer service center they say that we are forwarding your request but when will this people will come lg god knows, because they say we are the best when we buy and now they say we are the verst if you are an lg customer so my friends please beware of lg products they are good but they are very bad when trouble starts

Hi,

I have purchased Topload LG washing machine at Vinay's Store in Ramamurthy Nagar, Bangalore -16.
At the time of purchase they showed me one LG Product with new features and they delivered me old model product. At the time of purchase They charged new product rate. ( i paid in cash mode)

They deliver the product at night 8 pm, i told that this is not my model i have purchased, they replied that, it has all the new feature in built, also told that i can check with the LG company for that product.

I called to LG company, they said it is old model, it doesn't have any new features.!!!

Then once again I contacted Vinay's Store people, they said that executed is in leave for this day. !!!

From the past one week i am trying to catch these people but they are escaping daily with new reasons. up to that they didn't returned my money for this purchase difference.

I paid for this mode: LG WF-T7239PR (new mode with new features)
they delivered : LG WF-T7239KS (old model)

Please contact to the concerned people regarding my issue and do the needful.


Shop Adderess: Vinay's Store, Ramamurthy Nagar main road, Opp. to more shop,
Bangalore -16



Thanks
mlkumar
Bangalore

This is Abrar Ansari We have Purchased Lg Led LED Model no 5300 Tv From Sumaria Showroom from Mahim Branch on 1st Aug 2010 . My Invoice no is - MH/AUG10/0008

My Complaint NO is[protected]

I had Called on Toll Free no About my Led Tv Sound System Probelem in 48 hrs Ur executive came to out house for checking and he told there is a problem in sound and have to installed some part that is call MICOM, but still no one had come to clear that problem in my TV. I had call twice to Lg Service Centre they said my query is pending.

Its 2 week gone since your executive came to our house. Just tell how many days will you people take for this.

Please Look in to this matter

Waiting for your Quick response

I had placed an order for LG LED TV (32LE4600), on the 13th of March 2011 from the LG Shoppe in city center 1, Salt lake, Kolkata, with strict instructions that I need a sealed pack, or else I am not interested. I was assured that I will be delivered a sealed pack. Unfortunately, I was not present when the delivery was made on the 14th of March (I was in office), and to my utter dismay I have been delivered a tampered pack. I don't aven want to touch a tampered with package and I want to know what should I do now.

These types of dealers not only ruin their own name, but the name of the company. I am purchasing something from the best of the shops which sells exclusively LG's products. And still I am meted with this stupid service. I need this TV replaced as soon as possible.

This is highly inconvenient, as I will need to take time out of work and need to get into unnecessary hassles. Please advise what should I do, or whom should I approach, apart from the shop owner that is, which I will be doing today.

PS. My concern (which I had already conveyed to the shop) is I need a sealed packaged product. I won't accept this tampered with packaging

I HAVE GIVEN THE CHEQUE TO L G BUT STILL I NOT GOT RECIEPT AND AMC CONTRACT.I HAVE GIVEN THE CHEQUE IN THE MONTH OF SEP2010. THE CHEQUE DETAILS ARE CHEQE DRAWN ON STATE BANK OF INDIA .CHEQUE NO IS 579357.DATED 18 SEP 2010 PLEASE DO THE NEEDFUL I WANT TO SERVICI MY WINDOW A C MY AC MODEL NO IS LWA24G2DF1 AN 60DM1 SERIAL NO 805NLLGOO3464 MY MOBILE NO IS [protected] AND YOUR AREA MANEGAR MRS SANJIVNI IS NOT RECIVING MY CALL. MY NAME IS SUNIL S JADHAV.MY ADD IA B-12/402, VEENA SADAN ,VEENA NAGAR, L.B.S RD MULUND (W) MUMBAI 400080

We have entered into AMC for 10 split ACswith Srinivasa Electronics, Tadepalligudem,A.P, who are the authorised Service centre for LG, on 13/05/2010. We have made several complaints regarding ne AC which is not functioning. Service engineer from Tadepalligudem visited and said that he will come again with spares, but did'nt. Another person came from Eluru and he also could not repair the AC. Finally a complaint was made with request ID RNA[protected] on 22.02.2011 regarding the same AC. Service engineer came from Tadepalligudem and took away panel board on 23.02.2011 and so far has not replaced the same. But to our surprise the complaint was closed without confirming the same from us.
We have also two Split ACs with timer in our ATM room for which there is no AMC. The timer is not working and we have made complaint with service centre under the above ID about this and also wanted to enter into AMC for which there is no response till date.
CONTACT No. [protected]

Sir,
This is bring in your information that I purchased split A.C(LSA5NF2VF2.AA51DR1) on 10,march,2010 from jodhpur(Raj.). In warranty period no free service was provided on time and now when we called the local center of providing last free service he denied by saying that your last service was due on 10,march,2011 and now they are not ready to give free sevice.Is this our job to remined you about your own duty to provide atleast the free services??? Sir i am very very disapointed by your service and costumar care center and the one who attented my call was very rude to talk.It was my damm mistake that I purchased a L.G product.

Leena Yadav
Dated:-14.march.2011 [protected]

Sir, I bought fridge from sales india date:03/03/2010 bill no:69936 after two or three month i noted that when the electricity gone and and after some time its come the refrigerator start with lots of noice like after some time its blast.we are really scarred from it.
When we complaint to the compony there are no reply from them after two or three complaints compony send executive.The person realise that problem but there is no reply also from that.After some time I call to compony service station Named:DIGITAL CARE,NARANPURA,Ahmedabad.The person carring my frige and after 4 to 5 days he delivered my fride with lots of scratches. There is no solution of Scarry noice.What can i Do for probem sir.Is this any Solution from u sir.Please give me thank u sir.

i had purchased a 55" led tv and had got a blu-ray dvd player(bd 550) free along with it. after 3 months from the purchase the player got defective i.e. its cd tray wasn't opening. i gave the player for repairing at Samruddhi electronics, the authorized lg service centre at Amravati(maharashtra). Till date i havn't yet received the player not any updates as to how much time will it take to repair. I must have had atleast called them 10 times and every time they say it'll be repaired in a week.
If such is the lg service then I’m sorry to say but i won't be purchasing any lg product henceforth nor would i recommend lg to anyone.!

I bought a washing machine LG WD8001 CI front loading automatic washing machine. Now it is in repair. I made complaint twice through Toll free number and they forwarded my complaint to the local Service center at Thoothukudi. they said the spider of the machine is broken and the spares will not be available. They suggested me to buy a new one. I can't leave a machine bought for 18000 to scrap.
so I contacted LG support center at Noida and they again referred the matter to the same Service center at Thoothukudi. The service center after a long period came up with a negative reply saying NO SPARES AVAILABLE. The structural parts are well fine. Only the mechanical part - the spider - is broken. A manufacturer should have the spares for those models they made or atleast should have any latest model spares should be compatible to the old ones. I think the service center did not try genuinely for spare.
I don't know to whome I should forward this complaint and get my problem solved.

not providing wall mounted brackets with 32le5300.atr models

address :Mr. Pradip srivastava sse/tele/Gorakhpur,notrheasternrailway
mob no.[protected]