LG Electronics Complaints & Reviews

LG-AIR CONDITIONER — W8C90604437-LG

I have given my AC (1.5 year old)for repair to LG authorized service centre. No initial estimate is given initally but after pursuing with them they were kind enough to tell me that the problem is to refill the gas and change the cooling coil for which estimate is Rs 3600. Initially they said it will get repaired in 2 days and will be sent to us. You will be surprised that no single calls were done from there side and on continous pleading with them they have returned my AC after 40 days and when I inspected the AC I found that Cooling coil they said is changed was in damaged condition. They start fighting that this happened during the transit and it will work effectly. Next day my AC was again not working. Also they billed me Rs 4220 aginst the estimate of Rs 3600. though I was smart enough to stop the cheque payment on time but the problem I have faced with these guys was real horrified experience to me. On record the service station was Gennext services, Goregaon (West), Mumbai and the person I was talking to is Mr. Dilip/Sachin.

LG-AIR CONDITIONER — POOR QUALITY SUPPLIED

very worst AC you supplied, Worst service..

my no:[protected],

i know no use to send theis compliant to you bcoz of my self satisfation only i am sending

regards
mathew sun brown

I HAD COMPLAINED ABOUT MY SPLIT AC TO LG CUSTOMER CARE IN MUMBAI WHICH IS IN GOREGAON WEST. I HAD CALLED THEM THRICE AND THEY DIDN'T EVEN GAVE ME ANY KIND OF RESPONSE NOW ITS BEEN 3 DAYS. NO RESPONSE FROM THEIR SIDE. LG SERVICES ARE VERY POOR...IT CANNOT BE DEFINE

LG-AIR CONDITIONER — Bad Customer SErvice

I Purchased a LG Window AC in 2007. Since then it has been giving trouble. It gives a lot of noise. Repeated complaints proved to be of no use. Sarcastically the dealer from whom i purchased it says- "LG mein noise problem ki shikayat rahti hai, hum kuchh nahi kar sakte" . I registered my complain online on 10th June. A mechanic (whom LG people call ENGINEER) came, tightened a nut nut, charged me Rs. 331 without bill and went away. The AC started giving noise again the same day. Inspite of repeated complaints to the service centre, no one came for service. Is this the service these LG people boast of? HORRRRRRRRRRRRRIIIIIIIBBBBBBBLLLLE.

LG-AIR CONDITIONER — never attending even in warranty period

I have purchased an AC-LG model 1.5 jain traders, Palwal Haryana on dated 18.4.08. Since installation no engineer has visited, despite my 20 visits to trader and complaints to your Local LG branch office, as well as faridabad. But it s a matter of great sorrow that no one is willing to hear and attend the complaint.

The AC has stopped working now since Apr-09. I have passed my whole summer season for want of cooling. This is the worst product i have ever bought. I m frstrated a lot and sincerely speaking wants to get legel help in the case.

But I want some higher managment to kindly listen to my greiveneces and tell if anything can be done at their level.

Kindly reply with in a week, i[censored] r really worried about your customers.

Ramesh Chand
Manager/CRIS
Chankyapuri
New Delhi
Ph- [protected]

LG/ Semi Automatic washing machine — Very Irresponsible Service

I have complaint for a problem in my washing machine on 29-May-2011 and the complaint no.which hve been given by you was RNA[protected].And your executive told that the complaint will be attnded within 24hrs.But no one had come neither had called up. After that when i had called up again after 2 dyas, the same answer has ben given to me. An response was again the same neither anyone had attended the complaint or anyone had called up. again after 2 more days similar thing had happen. After that when i had called up again today on 11-may-2011 at 9.00 pm.the executive again gave the same answer. and he had also given some mail i.e.[protected]@hotmail.com and asked me to mail on that.and executive also gave me a no. i.e.[protected]. I am just exhusted and frustated with that kind of response from a company like LG.I m fed up of all this fake commitment and follow ups. I m not able to understand what to do now. I m only left with the option of fling a legal complaint against LG court.
My contact no is.[protected](Ajay Pratap Singh)
Address- A-490, Sector- 47 Noida
Uttar Pradesh

I had taken an AMC of my Window AC 1.5Ton last year in the name of Vishal Jain (Ph:[protected], [protected]). After few

months of AMC, AC stops cooling. I complaint for the same and LG service engineer says that Gas need to refill and they do

the same and AC starts giving proper cooling effect.
But at the start of this summer season it again stops cooling, i complaint, LG engineer visited & again refill gas.

Then also it starts cooling but in few days again it stops cooling & I again complant, engineer visit my house and says

that AC is working fine but whn i say that it is not properly cooling they pick my AC unit keep it for 4-5 days and

return me. it works but again in few days the same condition. It stop cooling properly. I have one more AC of Videocon. In

the mean time Videocon engineer come to service other AC, and he told me that there is leakage in coils and coils need to

be replace. It seems that LG engineers are not trained enough to trace the exact problem and give proper solution

I am still facing the prolem in my AC


Vishal Jain

Ph : [protected], [protected]

To LG India,

Why have you marketed the phone as supporting Flash in India ?
what happens for the people who have assumed this to be true and invested 10k considering this as major features ? just claiming "it does not work" will this have positive effect ?

LG p500 in India has come out to be a best seller for you, massive customer base for LG P500,
what can be done to get flash playing on our device (LG P500) - 3G will only increase the need for Flash

some way should be found out to get Flash playing on this device:
I don't have to reiterate what effect this can have on the sales of LG android phone

consider this as mutual benefit for both the parties

Thanks
Vijay

Dear sir/mam,

i would like inform to u this is Ramesh Halember! i had use ur LG(GX200) handset in last 6 months i hav facing the problem on internet accessing some error like Memory is full n whener open the gmail that time is clear ur browsing cookies error. so tel me what can i do ?. u have any option or can i change my handset.

Thank you,

Warm Regards,
Ramesh Halember.

my new lg optimus one p500 is having a dust inside the screen..
within 15 days of purchasing the cell phone the dust is getting increase day by day.....after cleaning the dust from authorised service center its coming again on the screen.........ohhh ghoosh.. im fed up wth this new lg phone (lg optimus android 2.2 froyo.based) lgp500..

LG — LG p500 Mobile Handset

I purchased Lg p500 brand new mobile handset on 14/07/11.from the first day it was start creating problem. Lg sevice center vikas marg denied to change this handset. very phethatic customer service....



Arun
[protected]

lost my mobile

sfjdkfjdsklfdsjfklsd

Dear sir,
i m using Lg mobile LG510 with s/n 108IPAT0047408 .
The mobile is having continuous problem with this model.
also this model are rare in use & whoever have this model are having problem.
the mobile hangs up in the middle itself, sometimes the touch screen does not operate, etc...U may be aware of the same.
kindly suggest better option as we have repaired the mobile 4 times in last 10 months.
The mobile is expensive one & does not have customer to buy back it as nobody wants this model of LG.

wating for your favourable response.
regards.
PANKAJ
cell :: [protected]

LG Electronics — LG/s failure to provide AMC services

I am the unfortunate owner of a 1.5T Window A/C besides other LG Products. I guess I should blame myself for trusting LG and getting mis-lead with their false and mischievous advertisements. Although I have been renewing my AMC for the A/C year after year I have not been getting the contractual dry and wet services. Complaints to their Customer Care on[protected] has not helped. LG just does not care. All they are interested in is selling their products and minting money from the AMC’s

In 2008 the REMOTE of my A/C started mal-functioning. Initially for the first few months their Technicians attending my repeated complaints refused to admit that the Remote was faulty. Ultimately after I personally met and complained to their Area Service Manager in Kolkata, they agreed that the remote was faulty. They gave me a used / second-hand remote which was actually of a Split S/C, promising to provide me a brand-new compatible remote within days. Weeks and months passed but there was no sign of the promised replacement. All this while I repeatedly complained to their Customer care and even write to their Kolkata office but nothing happened. In June 2009 when it was time to renew the A/C (by this time almost 10-11 months had passé since my original defective remote was taken away by LG), I refused to renew the AMC. I was hurriedly connected to their Area Service Manager who wasted no time and words promising me that such things would NEVER happen again. He also promised a replacement with 2-3 days.
I was ultimately supplied a new REMOTE (after almost 1 year of my original complaint) but I soon realized that this Remote too was not functioning normally. Once again I started complaining. The technicians who attended to these complaints failed to identify the defect and left promising to keep the case / complaint OPEN since the problem had not even been identified. However, every time I later realized that the case / complaint had been CLOSED saying that the complaint had been attended and the defect rectified.
Totally frustrated and dejected I ultimately stopped complaining. On[protected] I once again logged a complaint for the remote as well as a request that my AMC should be renewed (it was expiring on[protected]. The technician visited me and shocked me by informing me that this Remote was also NOT compatible to my type of Window A/C. NOTE that by now 2 years had passed since I had first complained about my remote. Once again I was PROMISED an early and proper replacement and also assured that the case / complaint would NOT be closed until and i=unless the remote had been properly replaced. In fact, in order to gain my confidence, even my signature was not obtained on the Call Sheet.
Failing to hear anything further and also since there was NO response from LG regarding renewal of my AMC, I called Customer Care but was shocked when even after verifying my identity, the person at the other end (Mr. Pankaj) flatly refused to inform me the status of the two complaints whose Docket No. I provided him. I called again and this time I was informed that, as usual, the complaint regarding the remote had been closed while the other (regarding renewal of AMC was still open). I was promised a call on[protected] and my AMC would be renewed. However, there is only SILENCE from LG.

It is also interesting to note that inspite of my repeated complaints by E-Mail as well as by letter (all of which are well documented), and although I have been religiously renewing my AMC year-after-year, LG has failed and neglected to provide me the assured (as per the contractual AMC agreement) the 2 FREE Dry and 1 Wet Service even for 1 year.
It is obvious that
1. LG products are sub-standard.
2. LG is in no mood to provide AMC services
3. LG blatantly ignores customer’s complaints
4. LG is a CUSTOMER UN-FRIENDLY company
5. LG deliberately misleads the Indian public with ulterior motives and mischievous intentions by releasing false advertisements
I have suffered immensely and continue to suffer and my hard-earned money has literally gone down the train but I APPEAL to my FELLOW COUNTRYMEN to BOYCOTT LG products and save themselves the agony, pain and financial losses that I have suffered.

I am moving the CONSUMER FORUM / COURTS and so if anyone would like to share their similar experiences, please mail me at [protected]@miscot.com or call on +91-[protected]

LG Electronics India Pvt. Ltd., — AMC call not turned up

Sir,

I took AMC for refrigerator Model: GL-241Nm4 on 2nd October 2008 and so far only one time AMC call was attended by technician, after following up with customer care contineously.
As per AMC, once in quarter AMC all should be attended.

Poor service by LG. So pls. take necessary action aganist LG and kindly do the needful.

Rama Kuma.C,
[protected] (M).

Dated : 1.8.2011

The C.E.O.,
L.G. Electronics India Pvt. Ltd.,
Plot No. 51, Surajpur Kasna Road,
Greater Noida – 201306 (UP)

Sub: Complaint against service providing by L.G. under AMC

Sir,

With due respect, I beg to state that I had purchased an Air Conditioner (Window) 1.5 ton of L.G. Model No.LWA5FWZDF1 on 17.5.2009 from Malik Electronic, 391, Zakir Nagar, New Delhi – 110025.

I gave three year A.M.C. to L.G. India on 14.5.2011 against the advance payment of Rs.3840/- on 27.7.2011 at 10.00 a.m. I made a complaint at L.G. Customer Service No.[protected] that there was low Cooling in A.C. On my request No. is[protected] on the same day on 12.30 p.m. a mechanic visited and he told me that there was some gas leakage problem in A.C. and that it required repair in the workshop. I waited on 27 and 28 but no one turned to pick up the A.C. on 29.7.2011, I called customer service number and explained the situation. The Executive kindly gave me the mobile number of Ms. Anju [protected] for further enquiry. I called and told the situation to her. She talked through conference to Mr. Rohit. He promised Ms. Anju as well as me that A.C. will be picked up on 30th at 11.30 a.m. and 101% will be okeyed on 31st July and will be sent to my residence. He gave me his mobile No.[protected]. When nobody came at 1.30 p.m. on on 30th July to pick up the A.C. he said the man will reach shortly, don’t worry your A.C. will be okeyed by 31st.

On 31st July at 3.30 p.m. I called on the number of Mr. Rohit. Someone picked up the phone and after enquiring my name and address he said at 5.30 or 6.00 the man will be at your residence. At 8.00 p.m. on July 31st I called on the number of Mr. Rohit, he did not pick up my phone. I made the calls 39 times between 8.30 to 10.30 p.m. but he did not pick up a single time then I called Ms. Anju but her mobile was switched off. I sent a message to her but invain.

Sir, I want to know my fault or crime for which I am being harassed or punished. To give the AMC is not comfort but a crime. To see this attitude of your establishment how you expect me to suggest for L.G.’s product to others.

This is not unfortunate but pathetic that gas filling takes six days in L.G. Workshop while in open market only six hours. How shame your organization.

For your kind information, the A.C. has been delivered at 1.00 p.m. on 1st August, 2011.

Hope action will be taken against the guilty.
Yours sincerely,



(Raghibuddin)
631, Ist Flooor,
Gali No. 12, Zakir Nagar,
New Delhi – 110025.
Phone No.[protected]
[protected]
E-Mail : [protected]@yahoo.co.in

2 year AMC Service Contract for 1 Ton Split AC at A-201, Shiv Darshan, Shimpoli Road, Borivli west, Mumbai 400092. Not provided by Service Center of Goregaon -Name: Center Point Ph. [protected]. Payment Ch. Realized on 28.03.2014.
Vinod Saraiya - Mobile: [protected].

Hi LG Team,

I have purchase Split A/c 5 star Monsoon Model on 18/Jun/2013 but In a year 3 time I have file complain for gas leak (approx in every 4 month) . Now 4th time gas is leak on 26/Jun/2014 . I have ask your team in every free service that this A/c is faulty as in every 4 month gas is leaking but no action taken by your technical team. As soon as warranty is over they come with 6 thousand cost and not even filling gas as it is filled before 3 months only.

It should be cover as per your policy as you team fill gas they give 6 month warranty for the same. But in My case your technical team is taking step after warranty over and taking 6 thousand rupees even than gas is leak in 3 months only.


Please look into a matter and under gas filling policy as well as customer friendly company should take care of this. (Even my A/c is install on 28/Jun/13 in this way also warranty should be up to 28/jun/14 . Please look into the matter and way off my repair charges)

Thanks and Kind Regards,
Ankit Jain
Mobile - [protected] (Chennai)
Email - [protected]@gmail.com

LG — Poor Service attendance for Refrigerator

We have a 2 door refrigerator which worked fine for about 4 yrs and now recently we faced a problem with the refrigerator and it stopped working. We registered a complaint and the service guy visited for inspection after 2 days after several phone calls and follow ups. He promised that he would get the refrigerator fixed the same day. He also mentioned that he would need to replace the compressor and gas would need to be filled and collected the payment in advance from us. Our requirement was immediate (already delayed by 2 days) as we have a small baby at home and milk cannot stay fine without refrigeration - so we paid. However, after several follow ups the engineer finally came another 2 days later to replace the compressor. The fridge worked fine for 2 weeks after that and now suddenly the cooling stopped. We called up the service guy again (both call center and teh same service guy who had visited earlier) and he finally took time out from his busy schedule to attend our complaint on the third day. LG claim 2-1-1 service... no such concept. Now he claims that compressor is choked - well.. he only replaced the compressor 2 weeks ago and now its conked off in just 2 weeks. He again promised that he would get the compressor replaced again the same day... but again all false promises. When we complained to him highlighting service and product deficiency - he had the audacity to say that you can give whatever feedback you want to. Arrogance - who said customer is the king. We stay in Janakpuri in Delhi and this is attended by some service center from Mayapuri New Delhi... calls itself Decent Services !!!

Dear Sir,

We have purchased a LG Refrigerator ( Model No 258 VA4 ) from Khosla Electronics Pvt Ltd, 37/1 Diamond Harbour Road, Kolkata – 700034 on 3rd June 2009.The fridge was delivered to our house on 4th June 2009 by the dealer, but we were not given the guarantee papers, the user manual and the pair of key set.The matter waqs brought to the notice of the dealer who assured to look into the matter and arraage to give the same within one or two days.But still after three weeks we have not been given the same.

We have also intimated the matter to your office two weeks ago and to which we have received an acknowledgement reply to look into the Case.

But it is a matter of regret that even after so many days, a big MNC LG have not cared to address the Customer’s Complaint and neither they have cared to enquire why the materials ( the pair of Key Set, User’s Manual and the Guarentee Card ) was not supplied with the Fridge itself – as a sign of fair trade practice.

Would the LG Management care to see and say on the matter even now.

Thanks

My Name is Balaji.G and I purchased LG refrigerator (Model GL-225FM5) two years (03.05.2010) back. On first week of May (7th May'2012) I found that cooling is less and I raised a complain request in Customer care and they told that my complaint will resolve in another couple of days but after that no one has come . Two weeks before (09.06.2012) one we contacted one of the service engineer and after checking the refrigerator he told us that Gas need to be filled and it will be done in another 7 working days. Till now we didn't receive any favorable reply from the LG customer service and the service engineer.
I am totally dejected and surprise to see such a poor performance from LG services and i didn't except such a bad service rendering by LG.
Please find herewith List of request which we raised so far from 9th May'2012 to till date
RNA[protected].5.2012,
RNA[protected].5.2012
RNA[protected].6.2012
Kindly let me know why you have not action not even a single request and when is my problem get resolve.

With Kind regards
Balaji.G

Sir,

I had lodged a service request on friday 2nd May 2011, for my 1.5 ton split AC [Product code is LSA24XWAS1]SR/NO -804DRXG004786 installed on the toll free number of LG India. My request no is: RNA[protected]. I was promised that somebody from the customer support / service would get in touch with us within 24 hrs. However, i am very sorry to say that 3 days have gone and no one has turned up or tried to contact us on phone.AT LAST CALL JAMMU LG SERVICECENTR AND ENGINEER ATTEND MY CALL ASWEL AS HE SAID SEND WORKSHOP LG SERVICE CENTR JAMMU. NEXT DAY MAY QURRY FOR AC STATUS SERVICE CENTR SAID THIS AC CAPACITER ARE PURCHASED LOCAL. SIR I AM SURE MY SPLIT AC NO REPAIR ANY TIMR ANY PLACE. SIR MAY AGREE FEW SENTANCE FOR LG SERVICE CENTRE JAMMU CHITTING ME OR LG SHOWROOM CHITTING. PLEASE SIR HELP ME AND NECCESARY ACTION TAKEN AS WELL AS MAY CACH TAKEUP HIGHER AUTHORITY LG DM.Sir, scorching summer has dawned and we are not able to use our window ac due to its servicing. LG customer care should take immediate steps and the service engineers would contact us immly.needless to mention that this is our first experience with LG Ac's, we have samsung and voltas products and they have an impeccable service record. Your service in comparison has been tardy and poor in comparison.

Pls look into the matter.

LG service center is charging Rs.650.00 for just visit and check AC.This is too big a amount for doing nothing. I had problem with LG AC model :LG-LSA24XWAS1. The problem was, remote was working intermittently. This was due to sensor board. This problem I had mentioned when I placed a service request. I was very upset when the LG service person came and did nothing. he told the model absolete and the spare is not available. Charged me Rs.650.00 and left without any solution to my problem.
regards
Badrinath R

xxx