LG Electronics Complaints & Reviews

From :
Arvind Kumar Gupta
Balaji sadan HIG 1/2, Vikasnagar, Kursi Road,
(Nr. Punjab and Sing Bank), Lucknow
Cell Ph: [protected], [protected], [protected]
L/L[protected],[protected]
E mail Address:
[protected]@gmailo.com ,
[protected]@hotmail.com

Dear Sir


I have been trying since last one week on your following numbers

[protected] [protected] or 3901 0909 ( 24 Hrs. 7 days a week)


to book my complaint, however, there is repeated sound please " for english dial 1 and Hindi dial 2. May be your No. has changed

Few days back some one responded at no. 39010909, without booking the complaint af lot of enquiries saying your vikasnagar is not io our list.

We have even visited your service centre, to book complaint, they dont listen, and say book on telephone (Toll free no.) We dont n't know where to go.

We have LG intellocool refrigerator in the name of Shri Ashish Gupta ( My son), and under service contract and our request ID No is Request ID S09C0413542 but unfortunately not even single person visited to us in the name of servicing.

We shall be obliged if you can help us in getting our refrigerttor repaired without any further delay or and give us your local phone No. to call for the service. Thanking you

sincerely your,

Arvind Kumar Gupta

follow-up

--- On Mon, 3/7/11, rajesh singh <[protected]@yahoo.com> wrote:


From: rajesh singh <[protected]@yahoo.com>
Subject: RE: AMC problem
To: "LG Service" <[protected]@lge.com>
Cc: [protected]@lgindia.com
Date: Monday, March 7, 2011, 12:01 PM


Will somebody from LG please reply to my mail.

Regards
Rajesh Singh

--- On Thu, 3/3/11, rajesh singh <[protected]@yahoo.com> wrote:


From: rajesh singh <[protected]@yahoo.com>
Subject: RE: AMC problem
To: "LG Service" <[protected]@lge.com>
Cc: [protected]@lgindia.com
Date: Thursday, March 3, 2011, 9:31 AM


Dear LG

May I follow-up on my mail below?

Regards
Rajesh Singh
[protected]

--- On Mon, 2/28/11, rajesh singh <[protected]@yahoo.com> wrote:


From: rajesh singh <[protected]@yahoo.com>
Subject: RE: AMC problem
To: "LG Service" <[protected]@lge.com>
Date: Monday, February 28, 2011, 3:41 PM


Dear Shweta

I have still not received any response to my mail. Can you please see that someone looks into it and reply back?

Regards
Rajesh Singh
[protected]

--- On Mon, 2/21/11, LG Service <[protected]@lge.com> wrote:


From: LG Service <[protected]@lge.com>
Subject: RE: AMC problem
To: "rajesh singh" <[protected]@yahoo.com>
Date: Monday, February 21, 2011, 10:20 AM


Dear Customer,



Thanks for sharing your concern with us.



We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.



To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.



Thanking you and reassuring you of our best services always.



Thanks and Regards.

Shweta Puri

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)









From: rajesh singh [mailto:[protected]@yahoo.com]
Sent: Sunday, February 20, 2011 8:16 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: AMC problem

Dear LG



My MicroWave is 8 years old and model is MC767W. LG had launced an special AMC scheme for 2 days, 6th &7th December 2009 to provide full AMC for all products irrespective of how old it is. I got SMS from LG care for this and also your representative called me and came for AMC and AMC for 3 years was done (see attached). The mobile no. of person who did the AMC was [protected].

Due to problem in MW I registered complaint (RNA[protected]. The Engineer who came for service told me that the AMC is not valid for products over 5 years old. Though he was kind enough to repair it free of cost as no part change was required.

Can LG please confirm if the attacehd AMC is valid or not?

1. If not valid then I would like LG to take some action so that customers are not cheated and how will custmore like us know that it is a fraud?

2. If valid then kindly ensure that your service center people are aware of this.

An early response will be highly appreciated

Regards

Rajesh Singh

P3/02, Block 5

Kailash Dham Society

Plot No. E-01, Sector 50

Noida U.P. 201307

Phone [protected]

EMail: [protected]@yahoo.com

Respected Sir/Madam


This Is to inform you that I am really dis satisfied from LG Company's Washing Machine.
I have a washing machine of LG Semi Automatic Machine model no. WP10215.
It is not working at all so i registered a complain in company service center on 27/02/2011.
So company gave 2 days turn around time.
But its about a week now & i havent recieved my washing machine back its still in warranty.
And when called in company for status they do not give proper response.
We also talked to Vadodara's Manager Named Amit Shah. But he also did not respond properly. Inspite of warning him that we will complain to higher authority he says rudely that "jo banta hai kar lo".
After many chances of complaints i am fed up now and expecting some action and quality service assurance from company & consumer complaints team.
The complaint number Provided by the company is "RNA[protected]"
Complaint is Registered on Name of Rohra Rajkumar G
Company says that there is a problem in gear box & puley. company promises to solve problem in 72 hours but its about a week now.

So this is a Humble request to you. Kindly take some specific quick action so that customer does not face such problems.

My contact details are mentioned Below.
Feel free to contact me for further details.


Rajkumar G Rohra
Gujarat, Vadodara
+91-[protected]

Dear Sir,
I am G Das Babu, i bought a LG GB220 mobile on[protected].One month back a had a problem and i went service center over here,after checking they said that mother board is fialed.they send it to LG companey with job no. RNA[protected] dated 05-02-11.up to now i am not recived any conformation of repair or re deliver of my mobile.while asking to the service center pepole they are not responding properly.i am sturgling alot with lose of my mobile, i request you to take nessaccary action.

I have purchased an lg split ac from sony agencies nedumangad trivandrum.it started cooling problems from third month.i contacted lg service centre and the came and did something and went.the very next day problem started again.again i called them they told that its cooling coil problem.they dismantled the coil and took away.now its two months from now.i have contacted the concerned persons.they are not responding.they are reffering me to another people.i spend almost 22000rs for the ac and used only three months.please help me.i dont want this ac anymore and want my money back.i want to give complaint against lg.i recommend customers not to buy lg ac because its totally defective and service is very poor

Dear Sir,

One LG tv was given to a lg tv service centre in trivandrum 1 month back , but every time we call them get a cold response and in fact they are teasing the customer by asking the model number of aTV several timeswhich has reached their office ,They have not even given us an acknowledgement of the tv when they take it to the sevice center, They know the address , but how come they dont know the model number and service person .They tell us that it is courier delay or some thing else, but they are not telling us confirm when they are going to replace the part.

If it was so difficult why do they waste our time .


Model no 29FD7RGE bought on 22.05.2007.

They also have taken an AMC start date 18.03.2009 to[protected], amount Rs2647/-

Are we supposed to pay for bad service?

Regards
Arun






Regards
Arun

Lodged complaint to LG on 28-Feb-11, complaint ID: RNA[protected], for cooling not proper from window AC, Service Engineer visited, checked & says AC is working OK. Even after my saying that the temperature is not going down as displayed on its display, still the Service Engineer kept saying that AC is working OK. After that he made service report, got my signature & left, without giving me the copy of the report. Before leaving he said that his senior will visit. Two days passed - no message of his senior visiting. After that on 2-Mar-11, received a call from another sevice engineer of LG saying he is visiting but I said that I am going out so visit on 3-Mar-11, he said OK. On 3-Mar-11 I waited whole day but neither the service Engineer visited nor any info from LG whether the service engineer will visit or not. On 4-Mar-11, Service Engineer visited, checked the AC & said it is working OK. I told him that the room is not getting cool, to which he said it will take time. I asked him how much time it will take, to which he said 30mins, to which I said that I have kept this AC ON since 45mins from now, still you can see the room is not cooling. I also showed him my other bedroom in which another LG AC is working very well, on checking that, he started making excuse that this other room is smaller, there is no direct door & the previous AC bedroom is big & the door is also having some gap in bottom. These all are not the correct reasons for AC not cooling the room. My both the bedrooms are of same size. I also showed him that the room temperature indication on the AC is not going below 24 deg C, to which the service Engineer again started saying that it will take time to cool the room. He was giving such unacceptable excuses, Finally he got his service report signed & left. Then I have complained again to LG call centre & told them about this issue & LG has agreed to send Senior Service Engineer, complaint ID: RNA[protected]. I have searched LG web site to find the email ID or phone no to escalate the call but nowhere it is mentioned. Pl. help to escalate this call to LG.

My contact details:
Rishi Prajapati
M: [protected]

I am Nitesh Mittal, residing at Bajaj House, Namak Katra, Near Surjeet School, Bharatpur, Rajasthan. I had purchased a CDMA handset of LG, model no. - LG6400. After purchasing of the mobile phone, I faced some problems with the handset and I sent it to the service centre at bharatpur. After some days, I got my cellphone back. Then, after using the handset for just 4-5 days, I faced the same problem again. I asked the service centre and I was told to send it back to service centre again. They assured me for their best services and also for the resolution of my problem with the phone. They took around 15 days in solving the problem and then I got the cellphone. After using the cellphone just for a day, I faced more problem than ever before.

I asked the service centre executive again for the problem, but did not get any good response from them. Then, I talked to the Regional Head and he called the service centre executive on conference and had some convesation. During the conversation, the service Centre Executive, Mr. Devendra misbehaved with me and did not provide any solution. Even the Regional Head at Jaipur, Mr. Sundaram was not able to call me again to provide any solution to my problem. I asked them to get my handset replace as I was not able to use it. My handset has been with the service centre for more than 30 days in around 50 days. I am very much anxious with the misbehavior of the service Centre Executive and for not providing any satisfactory solution to my problem.

Dear Sir
Iam KVVSATYANARYANA FROM HYDERABAD, I PURCHED LG REFRIGERATOR IN BAJAJ ELECTRONICS SHOWROOM IN HYDERABAD, 17.04.2010
LG MODEL NO. LG REF 195 SADG L P , MRP 11000/-
([I]AND WARANTEE IS THE LG REFRIGERATOR COMES WITH 1+4 YEARS WARANTEE FROM THE DATE OF PURCHASE ,THAT COMPRISES OF A 1 YEAR WARANTEE ON ALL PARTS IN THE FIRST YEAR AND THEREAFTER ADDITIONAL WARANTEE ON THE COMPRESSOR.)SUDDENLY NOT WORKING ON DATE 26.02.2011 (NO COOLING ANY ITEMS ) THEN I CALLED TO LG CUSTOMER CARE .THEN IMMEDIATELY 27.02.2011 ONE REFREGENTIVE(LG) COMES INTO MY HOUSE AND CHECK UP MY REFREGIRATOR .HE TOLD ME TWO PART IS EXPIRED ON YOUR REFRIGERATOR CHANGE THE NEW PARTS THATS 1 OLP RELLAY AND 2 THERMOSTHED . HE CHANGE THE PARTS AFTER HE ASKED ME 2,550( TWO THOUSAND FIVE HUNDRED FIFTY ONLY) HE BILL SUBMITTED ME . I PAY THE AMOUNT TO REPRESENTIVE . I SEA THE WARRANTY CARD TO HIM BUT NO RESPONSE TO ME . THEN I CONTACT TO LG CUSTOMER CARE CENTRE IMMEDIATLY BUT NO RESPOONCE TO ME. NOW WHAT IAM DOING . WHO CONTACTED
HOW IS REFUND MY MONEY . AND I RECEIVED BILL REPRESENTIVE.
THANKING U
YOURSTRULY,
KVVSATYANARAYANA
HYDERABAD [protected]

I have an LG LCD TV 47 inches. I bought it from Vijay Sales. It is a very bad product - its not even been 1 year and it is giving me a lot of problems. First the remote stopped working which they took a month and a half to fix. Then one fine day the TV does not turn on anymore. It is a sheer waste of 60,000 rupees.

There Service is even worse. You rather not get it fixed than face the torture of dealing with there service center. I unfortunately to save that 10% have an LG TV, Fridge and 2 AC’s. Would call myself stupid. Never buy LG products. Spend a little more but buy a Sony.

Very dissapointed with the company. They should invest a little more in the products and service and give some importance to the consumer.

Would like to return this product and get a full refund.

I PURCHASE A LG MOBILE HAND SET GM300, IN AUGUST 2010, IT NOT WORKING PROPERLY FROM FEW DAYS LETER, MOBILE GOES TURN OFF AUTOMATICALY, AFTER THAT IT NEVER TURN ON BEFORE IT PLUG ON FOR CHARGE, I WENT LG SERVICE CENTRE IN HOWRAH MAIDAN SEVERAL TIME WITH IN WARRANTY PERIOD, BUT THE PROBLEM REMAIN STILL SAME, NOW WHAT CAN I DO.

SIR,

we have purchased two ton hot and cold A.C. of L.G. company on 8.1.11 from m/s National Airco jaipur for RS 31000 including installation. after purchasing we realised that the swing blade of the indoor unit does not work and even if it was to set at a particular position it is not possible and indoor unit throws air in bottom direction only and in no other direction.
moreover A.C. should work upto temperature of 30 degree celcius but if a temperature of above 28 degree celcius is setted in A.C. it stops working at all.
we are trying to apprise company about these problems since january2011 by email, by phone, by letter etc but invain.there is no provision in entire jaipur of giving even demo of L.G.A.C. machines.
please help us to get rid of inferior quality chinese machine of L.G. brand full of manufacturing defects.
From-: A.K. GOEL. CELLNO:- [protected], JAIPUR

I am Ranjeet Kumar. I am ur lg mobile user.I have a handset RD3610 from a shop. After some months i get trouble in my charging pin and Battery backup. When i goto your service center
He says me we have only accept warrenty from company manufacturing date. I want to know something from your side that someone purchase your mobile after 1year of manufacturing date. So the person who purchase your mobile after that he didn't get warrenty on that handset. If it is true either person donot have to purchase your old handsets or u have getting out your old handsets within 1 year.

Handset detail:
LG RD3610
RSN : RLGHS[protected]
S/N : 909CYRN0856046
Battery : SBPL0090501
LLL DC081121
what we have to do tell me. Either i have to thrown your Handset in dustbin or purchase a new handset from differnet company and according to that why should i recommend any person to purchase your company products.

Ranjeet kumar

Mo-[protected]

Dr. Hemant Kumar
Mr. Soon H Kwon Ph.D., BOYSCAST (U.K.), R.A. (Italy)
Managing Director Professor of Electronic Science
LG India University Of Delhi, South Campus
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax: [protected]




Sir,

I purchased a TV (LE 5500, 42”) from Apollo Sales Corporation Dwarka Delhi 110075 on 17/2/11 and the same was installed on 18/2/11. The TV set is not functioning and a complaint was lodged on 18/02/11 and 20/02/11 at the customer care center (comp no. RNA[protected] & RNA[protected] respectively), but all in vain. After a tiresome pursuance, a technician Mr. Satyendra Upadhyay visited my premises and left no option on the remote control untouched but failed to rectify the faults. My eleven calls to the customer care cell and three mails to the company and telephonic complaint to Ms. Shabana of Head Office Greater Noida forced the customer care in-charge Ms. Monica to intervene and another engineer Mr. Thomas came to inspect the TV on 22/2/11 and tried his level best to convince me on the issues which were in principle not correct (e.g. faulty color combination and hazy picture quality certainly not due to the signals). I once again request you to correct the faults immediately so that I may not be put into further hardship.


Yours sincerely


Dr. Hemant Kumar
Phone [protected]










Residence: B-101, Himachali Apts. Plot No. 8, Sector 3, DWARKA, Delhi-110075

I am unfortunate user of LG front loader washing machine TROMM 5.5 kg.for last 4 years. I use this machine once in a week.
It started malfunctioning hence I lodged complaint with LG service. Though technician attended the complaint within 48 hours he could not set it right as the spare parts were not available. Now after two weeks he got the spare part called control panel the price of which is Rs. 4500/- This is exorbitant high price for a machine costed me less than Rs. 20000/- four years back. In fact my LG 29 inch slim TV also gave a problem within first two years.
Can some one explain me why we should buy LG products at all ?

Vivek Nanivadekar

On 14.02.2011 I have booked a TV LG-32 FHD LED TV-32LE5500 by paying its full amount to you with a commitment of delivery of the item by 17.02.2011. But the same was not delivered on that day. After vigourous follow up with your store at Vashi store, I got the delivery on 18.02.2011. Again for its installation I need to follow up with your shop and got it installed. Your serice supervisor Mr Anwar at his Cell No.[protected] was also failed in helping me on the above (Delivery+Installation).

At the time of booking the above item, Mr.Anwar told its delivery & installation by 17.02.2011 and delivery of LG Blueray DVD Player (offered with the said item) by 21.02.2011.

Now while enquiry at your shop, I was told that LG Blueray DVD Player is out of stock and your people will inform me about its availability in due course of time. If this item is out of stock, either your people should have informed me at the time of booking or not commited this item as free alongwith the said TV item.

In the process, I felt that I am cheated by your people whenever I have paid in full for the subject transaction. Also you have lost one prospective customer of yours. Surely I will not refer any body to go to your shop for any purchasing.

Kindly look into the matter and complete the delivery of LG Blueray DVD Player at the earliest.

I have booked a TV of LG-32 FHD LED TV-32LE5500 on 14.02.02011 vide order no.[protected] at your Vashi Retail shop. Your representative supervisor Mr. Anwar (#400) has confirmed the delivery of the said LED TV on 17.02.2011. But the same has not been delivered on that day. After vigourous follow up the same was delivered on 18.02.2011. But the same was not installed. Again with vigourous follow ups with you Mr. Anwar (#400) at his cell no.[protected] along with your shops tel nos. the same was installed only on 20.02.2011. Again alongwith the said TV, I was offered a LG BLURAY DVD PLAYER, which was supposed to be delivered on 21.02.2011 (as committed by your said supervisor), was also not delivered. After enquiry at your Retail Shop at Vasi, I was informed that the said item is presently out of stock; as soon as the same is available the same will be informed to me.

My question is, whenever I have paid you the full amount towards the purchasing of the said item, your primary responsibility sjould be after me for the said item's complete early deliver and its installation. If the free item is out of stock, the same should be informed at the time of purchasing.

Your service is utter non acceptable. In the process you have lost one prospective customer of yours in future and may be others, who are supposed to be guided by me for your suppose to be good services.

Subject: Defective Washing machine MOdel - Controls get reset automatically.


repeated service calls with no resolution;

Reference:
1. LG Washing machine Model No. : T 7519PV
2. Purchase date: Nov. 18, 2010
3. Dealer and receipt number: Ace Electronics, Great India Mall[protected]



We had bought a brand new fully automatic LG washing machine as per details above. However, this model seems to have not been properly tested and is of poor quality. The machine is of poor quality and the clothes so washed does not get cleaned properly.

The major issue with the machine is that if you select a program ( Washing only) and try to increase the wash time, all the controls get reset automatically and there are so many other associated issues.

Drier does not dry clothes, its not a value of money.

Not recommended, I would not recommend anyone to buy this model of the machine. I have sent a couple of request asking the LG folks to return my money, however, of no use.


Regards,
Raman

I am writing a complain in regards to LG Side by Side door refrigerator which was purchased by me on 29th Nov 09 from Croma Juhu. After a few months the refrigerator stopped working, after a few complaints they finally sent a technician to repair a new fridge which was not even a year old.After repairs the refrigerator stopped working again. I made quite a few complaints again and after much persuasion they agreed to replace the LG side by side refrigerator. The new refrigerator arrived on 20th November 10.But on the same day the machine never started.numerous complaints were made again and i was repeatedly promised someone would come to fix it but no one arrived for the first month. I was travelling abroad so my mother was following up in regards to the same.When I arrived in India and started calling them they started giving me various numbers and names to talk to and each one told me he was giving me his heads number.In the middle they stopped taking my calls. A few technicians came later after another month had a look at the refrigerator and left. I went to the extent of telling them in desperation to repair the new fridge and replace as they kept on telling they had some technical snag and and their systems were upgrading. I have few questions for LG
1) If their systems were upgrading, what does it have to do with the replacement of my fridge.
2) If your systems are upgrading how is it my problem.
3) How can it take a multinational company to replace a fridge more than 4 months.
4) If the same refrigerator is available in ther Croma and other vendors and suppliers why cant they replace and claim rather than the customer going through this hassle.
5) Lastly your company after much arguments with various employees of LG they have one ahead and not even had the curtsy to upgrade my refrigerator but instead they stated we will gve your money back. Its been 1 month now and they keep telling me the DD is ready but as it was wrongly made they have requested for a new DD to be made, I haven't even seen the first amount forget the new, so I do not believe any cheque or DD was ever made. Every week I am being asked for another week as there is some delay and technical snag.I have E-mailed my bill given hard copies of my bills again and again at least 3 times by gong to Croma and requesting for a replacement bill.Croma also has put their hands up stating t is a problem of LG and they cant do nothing about it.
The name and numbers of the people spoken from LG are as follows :-
Irfan the Technician :- [protected];
Bhavesh :- [protected]
Mr.Shetty :- [protected] (He never comes on the phone)
Mr.Amar Singh :- ([protected]) dated - 16th Dec 10
Mr. Manish]Mr.Swapnil [protected]
Mr.Prashant or Prasant [protected]
Service center numbers :- [protected]; [protected]; [protected].
(I have a list I could go on)

1 of my complain numbers (RNA[protected]; Numbers i was given to call and complain again after given new RNA number as above are :[protected]; [protected].

6) LG went ahead and informed me they will refund my money and I can go buy a new fridge rather than replacing or upgrading my refrigerator. So as I understand your people are asking me not to be a happy customer but to go out and hunt again and buy a new fridge of any brand and you are ready to loose a customer rather than solving his problem. I shall never recommend Lg to any one as this is not the first product of LG I have faced such an issue. You should have set me an upgraded replacement of my choice as an apology instead you are pushing me to buy another company product.Is this how you retain a customer ? if so people in your company need to be fired and I need to teach them how to save customers and face of the company. its common sense.
7) My last question give me 1 good reason why I should not sue you for the mental torture I have been through since few months.

Gibran Bharucha.

Complained filed on 11-FEB-2011 Nature of complaint-Oven not working.
Model no of Microwave MC808 WAR
Home visit on 12-Feb-11
Could not sort out the issue saying fan requires replacement.
It is eight days later I am desperate, my microwave is left open I cannot use it.
PLEASE HELP ME!!!!!
Kamal Chinnappa
1/4 Artillery Road.
Ulsoor
Bangalore 560008.