LG Electronics Complaints & Reviews

I PURCHASE A LG MOBILE HAND SET GM300, IN AUGUST 2010, IT NOT WORKING PROPERLY FROM FEW DAYS LETER, MOBILE GOES TURN OFF AUTOMATICALY, AFTER THAT IT NEVER TURN ON BEFORE IT PLUG ON FOR CHARGE, I WENT LG SERVICE CENTRE IN HOWRAH MAIDAN SEVERAL TIME WITH IN WARRANTY PERIOD, BUT THE PROBLEM REMAIN STILL SAME, NOW WHAT CAN I DO.

SIR,

we have purchased two ton hot and cold A.C. of L.G. company on 8.1.11 from m/s National Airco jaipur for RS 31000 including installation. after purchasing we realised that the swing blade of the indoor unit does not work and even if it was to set at a particular position it is not possible and indoor unit throws air in bottom direction only and in no other direction.
moreover A.C. should work upto temperature of 30 degree celcius but if a temperature of above 28 degree celcius is setted in A.C. it stops working at all.
we are trying to apprise company about these problems since january2011 by email, by phone, by letter etc but invain.there is no provision in entire jaipur of giving even demo of L.G.A.C. machines.
please help us to get rid of inferior quality chinese machine of L.G. brand full of manufacturing defects.
From-: A.K. GOEL. CELLNO:- [protected], JAIPUR

I am Ranjeet Kumar. I am ur lg mobile user.I have a handset RD3610 from a shop. After some months i get trouble in my charging pin and Battery backup. When i goto your service center
He says me we have only accept warrenty from company manufacturing date. I want to know something from your side that someone purchase your mobile after 1year of manufacturing date. So the person who purchase your mobile after that he didn't get warrenty on that handset. If it is true either person donot have to purchase your old handsets or u have getting out your old handsets within 1 year.

Handset detail:
LG RD3610
RSN : RLGHS[protected]
S/N : 909CYRN0856046
Battery : SBPL0090501
LLL DC081121
what we have to do tell me. Either i have to thrown your Handset in dustbin or purchase a new handset from differnet company and according to that why should i recommend any person to purchase your company products.

Ranjeet kumar

Mo-[protected]

Dr. Hemant Kumar
Mr. Soon H Kwon Ph.D., BOYSCAST (U.K.), R.A. (Italy)
Managing Director Professor of Electronic Science
LG India University Of Delhi, South Campus
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax: [protected]




Sir,

I purchased a TV (LE 5500, 42”) from Apollo Sales Corporation Dwarka Delhi 110075 on 17/2/11 and the same was installed on 18/2/11. The TV set is not functioning and a complaint was lodged on 18/02/11 and 20/02/11 at the customer care center (comp no. RNA[protected] & RNA[protected] respectively), but all in vain. After a tiresome pursuance, a technician Mr. Satyendra Upadhyay visited my premises and left no option on the remote control untouched but failed to rectify the faults. My eleven calls to the customer care cell and three mails to the company and telephonic complaint to Ms. Shabana of Head Office Greater Noida forced the customer care in-charge Ms. Monica to intervene and another engineer Mr. Thomas came to inspect the TV on 22/2/11 and tried his level best to convince me on the issues which were in principle not correct (e.g. faulty color combination and hazy picture quality certainly not due to the signals). I once again request you to correct the faults immediately so that I may not be put into further hardship.


Yours sincerely


Dr. Hemant Kumar
Phone [protected]










Residence: B-101, Himachali Apts. Plot No. 8, Sector 3, DWARKA, Delhi-110075

I am unfortunate user of LG front loader washing machine TROMM 5.5 kg.for last 4 years. I use this machine once in a week.
It started malfunctioning hence I lodged complaint with LG service. Though technician attended the complaint within 48 hours he could not set it right as the spare parts were not available. Now after two weeks he got the spare part called control panel the price of which is Rs. 4500/- This is exorbitant high price for a machine costed me less than Rs. 20000/- four years back. In fact my LG 29 inch slim TV also gave a problem within first two years.
Can some one explain me why we should buy LG products at all ?

Vivek Nanivadekar

On 14.02.2011 I have booked a TV LG-32 FHD LED TV-32LE5500 by paying its full amount to you with a commitment of delivery of the item by 17.02.2011. But the same was not delivered on that day. After vigourous follow up with your store at Vashi store, I got the delivery on 18.02.2011. Again for its installation I need to follow up with your shop and got it installed. Your serice supervisor Mr Anwar at his Cell No.[protected] was also failed in helping me on the above (Delivery+Installation).

At the time of booking the above item, Mr.Anwar told its delivery & installation by 17.02.2011 and delivery of LG Blueray DVD Player (offered with the said item) by 21.02.2011.

Now while enquiry at your shop, I was told that LG Blueray DVD Player is out of stock and your people will inform me about its availability in due course of time. If this item is out of stock, either your people should have informed me at the time of booking or not commited this item as free alongwith the said TV item.

In the process, I felt that I am cheated by your people whenever I have paid in full for the subject transaction. Also you have lost one prospective customer of yours. Surely I will not refer any body to go to your shop for any purchasing.

Kindly look into the matter and complete the delivery of LG Blueray DVD Player at the earliest.

I have booked a TV of LG-32 FHD LED TV-32LE5500 on 14.02.02011 vide order no.[protected] at your Vashi Retail shop. Your representative supervisor Mr. Anwar (#400) has confirmed the delivery of the said LED TV on 17.02.2011. But the same has not been delivered on that day. After vigourous follow up the same was delivered on 18.02.2011. But the same was not installed. Again with vigourous follow ups with you Mr. Anwar (#400) at his cell no.[protected] along with your shops tel nos. the same was installed only on 20.02.2011. Again alongwith the said TV, I was offered a LG BLURAY DVD PLAYER, which was supposed to be delivered on 21.02.2011 (as committed by your said supervisor), was also not delivered. After enquiry at your Retail Shop at Vasi, I was informed that the said item is presently out of stock; as soon as the same is available the same will be informed to me.

My question is, whenever I have paid you the full amount towards the purchasing of the said item, your primary responsibility sjould be after me for the said item's complete early deliver and its installation. If the free item is out of stock, the same should be informed at the time of purchasing.

Your service is utter non acceptable. In the process you have lost one prospective customer of yours in future and may be others, who are supposed to be guided by me for your suppose to be good services.

Subject: Defective Washing machine MOdel - Controls get reset automatically.


repeated service calls with no resolution;

Reference:
1. LG Washing machine Model No. : T 7519PV
2. Purchase date: Nov. 18, 2010
3. Dealer and receipt number: Ace Electronics, Great India Mall[protected]



We had bought a brand new fully automatic LG washing machine as per details above. However, this model seems to have not been properly tested and is of poor quality. The machine is of poor quality and the clothes so washed does not get cleaned properly.

The major issue with the machine is that if you select a program ( Washing only) and try to increase the wash time, all the controls get reset automatically and there are so many other associated issues.

Drier does not dry clothes, its not a value of money.

Not recommended, I would not recommend anyone to buy this model of the machine. I have sent a couple of request asking the LG folks to return my money, however, of no use.


Regards,
Raman

I am writing a complain in regards to LG Side by Side door refrigerator which was purchased by me on 29th Nov 09 from Croma Juhu. After a few months the refrigerator stopped working, after a few complaints they finally sent a technician to repair a new fridge which was not even a year old.After repairs the refrigerator stopped working again. I made quite a few complaints again and after much persuasion they agreed to replace the LG side by side refrigerator. The new refrigerator arrived on 20th November 10.But on the same day the machine never started.numerous complaints were made again and i was repeatedly promised someone would come to fix it but no one arrived for the first month. I was travelling abroad so my mother was following up in regards to the same.When I arrived in India and started calling them they started giving me various numbers and names to talk to and each one told me he was giving me his heads number.In the middle they stopped taking my calls. A few technicians came later after another month had a look at the refrigerator and left. I went to the extent of telling them in desperation to repair the new fridge and replace as they kept on telling they had some technical snag and and their systems were upgrading. I have few questions for LG
1) If their systems were upgrading, what does it have to do with the replacement of my fridge.
2) If your systems are upgrading how is it my problem.
3) How can it take a multinational company to replace a fridge more than 4 months.
4) If the same refrigerator is available in ther Croma and other vendors and suppliers why cant they replace and claim rather than the customer going through this hassle.
5) Lastly your company after much arguments with various employees of LG they have one ahead and not even had the curtsy to upgrade my refrigerator but instead they stated we will gve your money back. Its been 1 month now and they keep telling me the DD is ready but as it was wrongly made they have requested for a new DD to be made, I haven't even seen the first amount forget the new, so I do not believe any cheque or DD was ever made. Every week I am being asked for another week as there is some delay and technical snag.I have E-mailed my bill given hard copies of my bills again and again at least 3 times by gong to Croma and requesting for a replacement bill.Croma also has put their hands up stating t is a problem of LG and they cant do nothing about it.
The name and numbers of the people spoken from LG are as follows :-
Irfan the Technician :- [protected];
Bhavesh :- [protected]
Mr.Shetty :- [protected] (He never comes on the phone)
Mr.Amar Singh :- ([protected]) dated - 16th Dec 10
Mr. Manish]Mr.Swapnil [protected]
Mr.Prashant or Prasant [protected]
Service center numbers :- [protected]; [protected]; [protected].
(I have a list I could go on)

1 of my complain numbers (RNA[protected]; Numbers i was given to call and complain again after given new RNA number as above are :[protected]; [protected].

6) LG went ahead and informed me they will refund my money and I can go buy a new fridge rather than replacing or upgrading my refrigerator. So as I understand your people are asking me not to be a happy customer but to go out and hunt again and buy a new fridge of any brand and you are ready to loose a customer rather than solving his problem. I shall never recommend Lg to any one as this is not the first product of LG I have faced such an issue. You should have set me an upgraded replacement of my choice as an apology instead you are pushing me to buy another company product.Is this how you retain a customer ? if so people in your company need to be fired and I need to teach them how to save customers and face of the company. its common sense.
7) My last question give me 1 good reason why I should not sue you for the mental torture I have been through since few months.

Gibran Bharucha.

Complained filed on 11-FEB-2011 Nature of complaint-Oven not working.
Model no of Microwave MC808 WAR
Home visit on 12-Feb-11
Could not sort out the issue saying fan requires replacement.
It is eight days later I am desperate, my microwave is left open I cannot use it.
PLEASE HELP ME!!!!!
Kamal Chinnappa
1/4 Artillery Road.
Ulsoor
Bangalore 560008.

Dear Sir,
i purchased Lcd Tv Model 22LD345 on 10/01/2011 from Jain Sales ,Supela Bhilai
ph no[protected],[protected]( CG).Dealer Commited to Install Tata Sky upto 15/1/2011. now today 29/02/2011 he is avoiding to install the tata sky .
i want to say if there was no such scheme then why he misguiding customer.
saying so.is LG products are of Low quality? or to sell the product dealers are making us fool. my faith in Lg company now lost & i suggest to my all friends not to purchsed the product of company ,i phone customer care several time but not responded properly.
b.Nimje
401 sb tower Rajnandgaon(CG)491441
Near Anupam nagar,[protected]

I purchased a LG Lcd 42LH70YR (Scarlet) from Sur Sangam Electronics-Jogeshwari(east) on[protected].After using this lcd for about 3-5 months i started noticing a black spot on the left side of my display panel.As soon as i felt the spot being permanent and stable at the same spot it started appearing in a more dark oval shaped charcoal colour,which looked quite noticeable and ugly on a big screen.I registered a complaint with my dealer in first place which my dealer registered with lg customer service on 25-05-09.First it took a week for lg customer service to send a representative to my residence and after which he had a look at the set and agreed that there is an issue with it and will get its display panel replaced in some 10 days time.

Two weeks past there was no response from lg representative neither customer service.I asked for my complain number from my dealer which was C09C2313525.I quoted the same complain number again to lg customer service they said that they are waiting for the display panel to arrive.I asked them how long do they think it will take to arrive they said it should be arriving in a weeks time or before it.Again there was no response from them over a weeks time.Again i called up and asked them about the reason for delay they said since we are unable to procure a display panel for your set we are going to replace the set.At this point of time i talked to their supervisor Mr.Firoz ali Khan-[protected] and Service Centre Head Mr.Manish Sawant-[protected] about giving me a replacement of different lcd as i doubted my current lcds issue can also arise in a new replacement set which they decided to give me was of the same model and configuration in other words the same set was insisted upon me to accept as an replacement by Mr.Manish Sawant as he says is company policy and he cannot give me another series set equivalent to the set which i owned.I asked Mr.Manish if there is the same issue with this replacement set in future then what will i do.He assured me the best to his skills that it will not happen again in future with the replacement set and if it does he will do the needfull to replace and refund in future.I finally got the replacement set on 14th july 2010 after a long delay and much needed followup without which lg customer service and service centre head would have never approved a replacement.

As i started using this new replacement set in the beginning it was just like its predecessor the one which got replaced, working fine for the first 3 months,but then this new replacement set which i received on 14thjuly 2010 started showing signs of the same problem which persisted with the earlier set and at the same location on the display panel.This time i contacted Lg Customer Service myself directly and with 4 days time a representative from service centre came and had a look at the set on 13th of November 2010 and said the samething that the panel is going to get replaced again.I again told them that why there is the same issue again with this replacement set which is hardly 5 months old, he had no answer to my question.He assured me that the issue will be solved in 4days time.After a week no response from the representative i contacted him on his mobile and asked about the status of my issue.He requested me to talk to his supervisor Mr.Firoz ali Khan.My complain number this time was IVGC10B120498.I Quoted this number to Mr.Firoz and he checked all the details of my issue and said that he will contact me in a hours time or so there was no followup this time again and this happened several time within a span of 10 days.

Then finally before 2 days of expiry of my warranty another complain was registered after which there was no response from either lg service centre nor customer service for about a months time.This complain was registered on 13th december and the expiry of my warranty period was 15th december 2010 it seemed there involved an intentional delay and they were waiting for my warranty to expire and later on getaway from the accountability of the issue.I stopped approaching them for few days and again called up the representative who visited my residence and asked about the status of my complain.He said your complaint is showing as cancelled in our system. I asked him how can you cancel it without providing a legitimate solution to it.He said i will look into it and get back to you in a few while.Again no follow up and i called him asked him to give the number of his supervisor Mr.Firoz.Then i called Mr.Firoz and he said he is looking into all the details and will get back to me as soon as possible.After looking into all my issue he said i will again get a replacement or a Refund this time .I said i dont want a replacement of the same set again as twice there was same issue with the set and i have no time to chase Lg Customer care and Lg service centre.He then asked me to give some relevant documents such as my purchase invoice,my personal id proof ,delivey challan,purchase receipt,which i handed over to the representative from lg who was sent by Mr.Firoz.And after a weeks follow up by me again he Mr.Firoz is now saying that sir you will neither get the Replacemnet nor a Refund of the same.We can only Repair your set and suggests me to take extended warranty or amc in order to be safe for future issues which can arise with the set.Then i said i dont agree with this outcome and i either want a new replacement or a refund of my RS= 62,400 .I even asked him to give me an led and i will pay the difference in amount to exchange for this substandard set.He said its not possible to do that since its not in companys policy to do that.I then talked to Mr.Manish Sawant and reminded him about the false assurances he gave me in july 2010 while insisting and giving me the same substandard product inspite of me stressing and doubting the replacement sets ability to perform normallly.Mr.Manish Sawant is adamant on not giving the replacement nor the refund of the same.He says since its out of warranty i can not do anything now.And since it was with in warranty period he can only get it repaired and not replaced or refunded.why will i again get it repaired and then again spend more on amc since LG is not willing to do something within original warranty what will they do within amc which they charge for and say cover all problems.

It seems there is no accountabilty by either LG customer service nor Lg Service centre.And inspite of being professional with lg they are not willing to be professional and deliver upto their promises which they commit so profoundly .I myself will look into this issue and go to the highest level possible in terms of LG India Hierarchy from sales Head Mr.Amitabh Tiwari to Tools and Rights available to me in todays date i.e Consumer Court,District level and if not even National level.

If there is some Accountabilty or Responsibilty left with LG Electronics India Pvt LTD and if they are bothered or even little bit concerned about the Brand Image LG has at a Global Level they should instantly take some immediate steps to resolve so many issues of their thousands of consumers, which i came across with when i just searced about LG complains which were maximum comapred to other brands available in the market today.This is obviously hurting Brand LG image and reputation in the market and most importantly thier potential sales of their respective products.I hope there is some authority who is concerned about these problems being faced by consumer and that the relevant steps are taken to resolve the same.

I want to know if LGEIL is serious about this matter and if i find my issue going unresolved i will escalate this matter to every possible authority within LG from the Head to their leads and associates,Vice-President of that Division,Board Members, involved at each level and are more concerned about such issues faced by the customer.

I am providing with the neccessary contact details on which i will be available most of the time during Business hours.If Lgeil wants to comeup with any resolution to this issue they can contact me on the below mentioned email address and Mobile Number for the same.

S.K Singh
Mobile Number - [protected]. Resi[protected]
Email Address - [protected]@yahoo.com.

Sir,

As below e-mails, and telephonic talk with Mr. Swapnil Salvi, CS-MUMBAI, LG India Ltd. told that WE ARE NOT REPLY ABOUT COMPANY POLICY, IF YOU WANT TO GO FOR FURTHER COMPLAINT YOU CAN GO.

PLEASE LOOK IN TO THE MATTER URGENTLY AND REPLY ME.

Thanks,
SAMIR JIWRAJKA
[protected]

----- Forwarded Message ----
> From: SAMIR JIWRAJKA <jsamir.[protected]@gmail.com>
> To: [protected]@lge.com
> Cc: [protected]@lgindia.com
> Sent: Mon, February 14, 2011 2:43:36 PM
> Subject: Fwd: Complaint No.RNA[protected] Dated 17.12.2010 AND Complaint
> No.RNA[protected]
>
> URGENT
>
> Customer Service Department,
> LG Electronics India Pvt. Ltd.,
> Plot No 51, Surajpur Kasna Road,
> Greater Noida - 201306 (U.P.)
>
> Dear Sir / Madam,
>
> This is to inform you that I have lounge Compaint No.RNA[protected] Dated
> 17.12.2010 regarding rusted door of Refrigerator - Till Today the same was
> NOT SOLVED.
>
> Status shown by complaint department is CLOSED. [Not inform to me why the
> above complaint is CLOSED - Although the phone officer told FALSE on phone
> that they contact on my telephone number and I have not replied - So they
> Closed the Complaint].
>
> Second Complaint by me vide No.RNA[protected] in January, 2011.
>
> While continuous follow-up daily with phone officer and LG Floor officer Mr.
> Kalpesh Rathod told me that we will attend the same and we will solve the
> problem - but unfortunately he DON'T. Mr. Kalpesh Rathod told me that Mr.
> Mahavir (Repair Manager) will attend the complaint soon - but unfortunately
> he also DON'T . After that Mr. Kalpesh Rathod told me that his senior
> Mr.Swapnil Salvi attend the same and gave me an Quotation on my e-mail ID. I
> gave test mails 2 - 3 times (As per below e-mail) but all the time he
> replied on telephone that he doesn't received the e-mail. While given e-mail
> to Mr.Swapnil Salvi I always C.C. to my self and the same C.C. copy
> delivered and the original mail was not delivered (What you think is this
> possible????) - but unfortunately he also DON'T.
>
> Any one of the above only assured me all the time that your complaint will
> be solved by them.
>
>
> Details of my Complaint about Refrigerator is :-
>
> I have purchase LG double door refrigerator before 12 or 18 months before.
> Same get rusted on the bottom side of front door.
>
> "My Question is this that Is this the Quality of your LG double door
> refrigerator who get's Rusted in 12 or 18 months???????
>
> And
>
> I don't understand that why your representative and field officer like Mr.
> Kalpesh Rathod and Mr.Swapnil Salvi are not solving my problem.
>
> At last after get frustrated I gave this mail to you at Head Office.
>
> Please look into the matter personally, and please reply me at the earliest.
>
> Once again, I request you that please look into the matter on priority
> basis.
>
> Thanks,
> SAMIR JIWRAJKA
> Contact No. (M) [protected]
>
>
>
>
>[protected] Forwarded message[protected]
> From: SAMIR JIWRAJKA <jsamir.[protected]@gmail.com<mailto:jsamir.[protected]@gmail.com>>
> Date: Mon, Feb 14, 2011 at 1:48 PM
> Subject: Fwd: test
> To: samir.[protected]@yahoo.com<mailto:samir.[protected]@yahoo.com>
>
>
>
>[protected] Forwarded message[protected]
> From: SAMIR JIWRAJKA <jsamir.[protected]@gmail.com<mailto:jsamir.[protected]@gmail.com>>
> Date: Mon, Feb 14, 2011 at 12:34 PM
> Subject: Fwd: test
> To: [protected]@lgindia.com<mailto:[protected]@lgindia.com>
> Cc: [protected]@serco.com<mailto:[protected]@serco.com>
>
>
> testmail
>
> SAMIR JIWRAJKA
>
>[protected] Forwarded message[protected]
> From: SAMIR JIWRAJKA <jsamir.[protected]@gmail.com<mailto:jsamir.[protected]@gmail.com>>
> Date: Sat, Feb 12, 2011 at 5:04 PM
> Subject: test
> To: [protected]@lgindia.com<mailto:[protected]@lgindia.com>
>
>
> testmail
>
> SAMIR JIWRAJKA

From: Samir Jiwrajka [mailto:samir.[protected]@yahoo.com]
> Sent: 15 February 2011 12:28
> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
> Cc: [protected]@lgindia.com; Me; SAMIR JIWRAJKA
> Subject: Fw: Fwd: Complaint No.RNA[protected] Dated 17.12.2010 AND
> Complaint No.RNA[protected]
>
> REMINDER
>
>
> PLEASE GIVE ME REPLY / ACKNOWLEDGMENT THAT YOU HAVE RECEIVED THE MAIL.
>
> Thanks and Regards,
> SAMIR JIWRAJKA
> CONTACT
> (M) [protected]

From: SWAPNIL SALVI <swapnil.[protected]@lge.com>
To: "samir.[protected]@yahoo.com" <samir.[protected]@yahoo.com>
Cc: "praful.[protected]@lge.com" <praful.[protected]@lge.com>; MS SERVICES <[protected]@gmail.com>; "[protected]@serco.com" <[protected]@serco.com>
Sent: Wed, February 16, 2011 1:47:02 PM
Subject: FW: FW: Fwd: Complaint No.RNA[protected] Dated 17.12.2010 AND Complaint No.RNA[protected]

Dear Samir,

This is for information, set is having One year warranty (12months) from date of purchase, during warranty failure company will do free of cost part replacement and no service charges ( which is defined on warranty terms and conditions).Since set is beyond warranty, part will be replaced on chargeable basis.
Please revert if you are ready for chargeable repairs.

Reply awaited.

Regards,
Swapnil S.Salvi
[protected]
CS-MUMBAI

rom: Samir Jiwrajka [mailto:samir.[protected]@yahoo.com]
Sent: 16 February 2011 14:19
To: SWAPNIL SALVI/LGEIL Mumbai Direct Service(swapnil.[protected]@lge.com); serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Cc: PRAFULCHANDRA KARKERA/LGEIL Mumbai CS(praful.[protected]@lge.com); MS SERVICES; [protected]@serco.com; SAMIR JIWRAJKA; Me
Subject: Re: FW: Fwd: Complaint No.RNA[protected] Dated 17.12.2010 AND Complaint No.RNA[protected]



Dear Swapnil,

First of All thank you very much for your today's reply in response to my e-mail dated 14.02.2011 and 15.02.2011.

In my e-mail I have mentioned Some question that was not replied are as under -

1. "My Question is this that Is this the Quality of your LG double door
refrigerator who get's Rusted in 12 to 18 months - [As per telephonic talk with you have inform me that this refrigerator was purchased on 07.12.2008 and As per my complaint dated 17.12.2010 i.e. 24 months"??????? - Is this your company maintaining Quality????? - Reply.

2. I want Quotation that was not provided in this Reply - Explain Why?

3. You have not Replied the reason for delay in Reply to my complaint - Explain Why?

Once again I request you please give me full reply alongwith Quotation.

Thanks and Regards,

SAMIR JIWRAJKA
CONTACT
(M) [protected]

From: SWAPNIL SALVI <swapnil.[protected]@lge.com>
To: Samir Jiwrajka <samir.[protected]@yahoo.com>; LG Service <[protected]@lge.com>
Cc: "praful.[protected]@lge.com" <praful.[protected]@lge.com>; MS SERVICES <[protected]@gmail.com>; "[protected]@serco.com" <[protected]@serco.com>; SAMIR JIWRAJKA <jsamir.[protected]@gmail.com>
Sent: Wed, February 16, 2011 3:01:30 PM
Subject: RE: FW: Fwd: Complaint No.RNA[protected] Dated 17.12.2010 AND Complaint No.RNA[protected]

Dear Samir,



Solution :-

· My Question is this that Is this the Quality of your LG double door refrigerator who get's Rusted in 12 to 18 months - [As per telephonic talk with you have inform me that this refrigerator was purchased on 07.12.2008 and As per my complaint dated 17.12.2010 i.e. 24 months"??????? - Is this your company maintaining Quality?????

----- As per company policy set is beyond warranty, part will be replaced on chargeable.

· I want Quotation that was not provided in this Reply

---Model no :- GL-244GP4,sr.no-811NLCP016491, DOP-07/12/2008,CallnoHLEC[protected], problem door rusted, part-cost(DOOR)Rs-1088/approximate + service charges.

· You have not Replied the reason for delay in Reply to my complaint - Explain Why?

---Delay reason, payment dispute.



Regards,

Swapnil S.Salvi

CS-MUMBAI

[protected]

Dear Swapnil,

In response to my below mail question -
1.
My Question is this that Is this the Quality of your LG double door refrigerator who get's Rusted in 12 to 18 months - [As per telephonic talk with you have inform me that this refrigerator was purchased on 07.12.2008 and As per my complaint dated 17.12.2010 i.e. 24 months"??????? - Is this your company maintaining Quality?????

You have replied that -
----- As per company policy set is beyond warranty, part will be replaced on chargeable.

This all about you have mentioned about warranty, but what about "Quality" ????? and what about the old door which was replaced at the my cost of Rs-1088/approximate + service charges??

2.
You have not Replied the reason for delay in Reply to my complaint - Explain Why?

You have replied that -

---Delay reason, payment dispute.


First of all please clarify when I was oppose/dispute??? - I want quotation in written on e-mail and you have not reply after my 2 - 3 times given test mails by me.This is really Disgusting "You blame me regarding Payment dispute" rather then excepting your mistake/delay in replying to me.


3.

I want Quotation that was not provided in this Reply


You have replied that -

---Model no :- GL-244GP4,sr.no-811NLCP016491, DOP-07/12/2008,CallnoHLEC[protected], problem door rusted, part-cost(DOOR)Rs-1088/approximate + service charges.

O.K. but Can my work will be done Immediately (Because there are so many days have been passed by you in this matter).

Please reply to my e-mail Immediately after receiving your reply I confirm the same.

Thanks and Regards,

SAMIR JIWRAJKA
CONTACT
(M) [protected]

DEAR SIR,
I HAVE PURCHASED LCD 26" TV ON 04.11.2010 HAVING MODEL NO. 26LD340, SRNO 010LPMP011819. BEFORE LODGING MINE COMPLAINT, I WANT TO PUT MY HUMBLE REQUEST THAT I HAVE PURCHASED EVERY CONSUMER DURABLES PERTAINING TO LG ONLY AND NEVER BEFORE I HAVE COME ACCROSS ANY PROBLEM RELALTED TO SERVICES OR QUALITY OF THE PRODUCT.

MY LCD AS DETAILED ABOVE IS HAVING PECULIAR PROBLEM AND IT LEAKS OIL WHERE SPEAKER IS FITTED. REGARDING THIS I HAVE LODGED COMPLAINT THROUGH TOLL FREE NO [protected] AND I GOT COMPLAINT NO.[protected] DT 13.02.2011 AND I WAS ASSURED SERVICES WITHIN 24 HOURS BUT OF NO AVAIL. AGAIN I CONTACTED AND I WAS REASSURED THE SERVICES WITHIN NEXT 24 HOURS.
SIR, AFTER ELAPSE OF NEARLY 96 HOURS AFTER REGISTERING MY COMPLAINT, I COULD NOT GET ANY SIGNIFICANT RESPONSE FROM YOUR SIDE RESULTING SORTING OUT OF THE PROBLEM. I, THEREFORE, REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND KEEP MY CONFIDENCE ALIVE WITH THE SEASONED COMPANY.

YOURS FAITHFULLY,

PRABHASH JHA
MOB [protected]

I had raised the complaint about my LG-21 inch Flatron TV not working. The request(RNA[protected] was raised on 11th Feb 2011. LG customer care[protected] promised the complaint to be resolved within 24 hrs, I waited more than 48 hrs but didn't get any call from technical engineer.
I kept on calling the customer care to get the status and asked to escalate the complaint on urgent basis. Till today (16th Feb 2011), I have called customer care about 10-11 times but complaint is still not resolved neither there is any attempt.

Customer care provided me mobile/telephone numbers of different people from LG service center (Mysore region). I called those numbers some of them were out-off coverage/not working while some of them did not pick-up the calls.
Every time I call LG customer care they promise me the complaint will be resolved same day.
This has become irritation as I am spending time in tracking during my office hours.

It looks like LG service is ridiculous if you are under AMC and not under regular new-product warranty!

The cricket worldcup is two days away and there is no spare TV for entertainment.
I hope LG considers this as urgent complaint and resolves it.

Sir,
I have purchased LCD & Washing Machine of LG from ITC Chopal Sagar Itarsi District Hoshangabad on 20 January 2011. I donot get the services by the company properly like demo of washing machine, fitting of LCD & demo for the same. I have also complain to the dealer but he doesn't pay any attention towards this complaint. If such type of service of the company is given to the customer then who will trust on the company & i am not satisfied by the service of LG. from last month i cannot use the washing machine due to its lake of knowledge to me & LCD is also kept packed as i bought.
kindly pay attention towards the complaint & do necessary as soon as possible.
Regards
Rakesh Adhikari
[protected], [protected]

Dear LG Service,
I had purchased LG regrigerator from VATS Electronics and home appliances 98, Choudhary market, MB Extb. Badarpur New Delhi vide bill no 3180 Dated[protected].

Model No. GR201 GPPX
Fridge LG 200 L
JB4G3101L161681N

You are requested to kindly arrange to repair the refrigerator immediately as I have been not able to get the telephone numbers provided in the bill.

A speed action from your side will be appreciated.

thanking you

SAVITA DEVI
C-231, Kidwai Nagar East,
OPP. AIIMS,
New Delhi-29
Mob. [protected].
Email: [protected]@gmail.com.

Bought an LG TV 4-5 years back , 29” 100hz for appx 30,000.
The set broke down in may2010 , wherein it was repaired by LG service on chargeable basis and also put under AMC against advance payment.
The set again had same problem in Dec 2010 , where after 25-30 calls the same engineers visited and rectified.
However , the problem persisted and again it has been almost 1-2 calls everyday , but the set has not been repaired. The same engineers visited and informed that some components need to be replaced .
On escalating the issue , i have been informed that currently LG has made these components obsolete and the set will need to be replaced with the matter having been escalated internally by them .

It is regrettable that after over 50 calls , i still do not get any firm confirmation from any LG senior officer .
I wonder why LG has taken an AMC if they cd not maintain their own product!
It only reflects on a culture of making a quick buck at the expense of customers.
I have decided not to buy any LG product in future considering the pathetic service levels, and will not hesitate to put this experience across relevant blogs if the company continues to make me run after them .

Hope someone senior and responsible in LG will appreciate this callous attitude of the company and rectify this matter without further reminders.

Arun Lamba
Vaishali, Ghaziabad
Mobile - [protected]

PS - Details on product, complaints etc can be collected from LG service personnel mohit Sharma , nikita , call centre team leader abhigyan or yr service centre reps arun/ rawat.

Purchased LG Washing machine front loader on 26 jan
2011
They told theyl do home delivery on 29 jan, but till today i.e. 13 feb 2011 we dint got our product, i[censored] call them say some or the other reason.
the persons we contacted in the entire process sunil->murugesh->narayan->prathap and roopa

please help with this problem
Address:MANTRI SQUARE
SPAAR
malleshwarum
Bangalore

Date: 12.02.2011

Dear Sir/Madam,

I have purchased LG make refrigerator model no. GL 478YTQG4 (as mentioned in Delivery Challan & Invoice) on Date : 13.11.2010 from M/s. Mother Electronics, 1-2,Aditya Chambers, Opp. Kalyanbaug Petrol Pump, Station Road,Valsad.396001 vide their delivery Challan No. RC 8634 Dt. 13.11.2010 and Invoice no. 1011 699 Dt. 13.11.2010.I am attaching scan copy of above documents for your record and ready reference.

After your representative installed refrigerator at my home after fixing accessories they checked every needful aspect for smooth running your supplied refrigerator. After few days my wife observed that fridge giving not that much cooling so she first of called to M/s. Mother Electronics but they told her that you have to give your complain to LG customer care help line[protected] so she called and give complain to your help line and complain No. was[protected]. Against our complain your representative came to my house and checked your refrigerator and set temperature controller normal to summer condition(what he said to my wife) and he asked to my wife that fridge was ok but problem in your electric supply so as he suggest I purchase Voltage stabilizer – Capri Make to resolved the an issue. That time I was also talking to your service engineer (I do not know his designation) Mr. Irfan Sheikh Mob No. [protected] and Mr. Irfan also talk to your service man. This is for information.

After another few days same problem observed and my wife give complain to customer care. Complain No.[protected] they said service man will visit to your home within 24 hours but they come to next day and checked refrigerator and they said that it may be problem of gas so we have take it to our service center and this time we will checked everything so you will not find any problem in future so we give approval to take it for checking and said gas recharging. They give us old refrigerator as stand by (we are appreciate for that help.) Few days passed they come with refrigerator they set all controls and installed and said now onwards you will not find any problem.

Yesterday we found fridge not giving cooling so my wife called again to customer care and complain No.[protected]. Today your service man checked and said due to over heating in compressor this will happed so you close it and start after few hours. What will happen I do not know I am writing this after your service man just gone.

I am very much upset with your products and your service man. We want to replace this refrigerator with new one. My self and my wife also call to your customer care for replacement and they give us mobile no. [protected] and said talk with him/her. (Mr./Ms Verma ??) I have tried six times for contact but first three times he/she not lifting the phone and then switch off.??.. I am very much upset..

I can not handle this type of issues in future and I want new same model refrigerator as replacement. I hope your company will help us.

I have not found Model No. GL478YTQG4 in your catalogue and website which is another an issue.

Hoping for your favorable quick action and reply.

I have sent above letter to LG Electronics thro' mail id [protected]@lge.com as complain.

Pankaj Desai.