LG Electronics Complaints & Reviews

We had purchased a LG double door refrigerator in the month of Dec 2011. It went out of order within two months. Their technician was not able to set the problem. The co. agreed for replacement. There is inordinate delay in getting the replacement more than one and half months. A reputed co like LG is not properly responding to the customer grievances

I bought P500 in Feb'2011, and it has been a nightmare for me since I bought it.

THE DISPLAY wents off for when a call comes. TOO slow call making processors. you need to wait 15 seconds for a call to get connected. Within 1 month, got the Motherboard(PCB) replaced, have been to service centre thrice after that, but the problem still continues…..damn, dont know wat to do next?!!!

LG guys, I really need a replacement….

Dear Sir,
I bought a product of your branded company LG
Product Code-W1643C,this is computer monitor
I bought this item on Nov 10.
But In monitor it faded colour continuously.

I have purchased LG GT540 in 11 Sep, 2010. I am not satisfied with LG product as service center ppls are very rude and not treating customer kindly not even senior citizens specially Mrs. Khan May be she is uneducated because how she behave with the customer is just like that.... LG should look into this things we are spending this much amount for mobile and better service but for kalyan branch skylark ppls are useless she is psyco.. LG managers should have to take action againest this service center soon.. but I know nothing will happend because I was skylark service center 5 to 6 times they were worst 1st time for software problem 2nd time my ear speaker problem. They have changed the speaker but now there was an problem with volume button.... In 6 months I got these problems and now finally battery problem...My mobile suddenly hit up alot I had checked my battery and got that it was damaged from in side then I tried looking out lg service center in gujarat coz i was in gujarat that time after one week I was go to kalyan service center it was monday[protected], I explained them that i was out of station thats why I am late for 2 days they told me that you have to leave your mobile here with battery... I dont know why they want my mobile it was just a battery replacement then also, I was think that its ok and leave my mobile on that day to the service center I called them next day but they have told me that out branch manager is on holiday so called next day, again i called them but they have told me the samething again, on third day also they told me that we havent got any response from lg center.. I was so frustrated and visited the service center that is skylark the lady Mrs. Khan behave very rudely I had purchased new battery of Rs. 570 from service center (skylark) and told her that if you go any response from Mr. Prasad (who is a reasonal manager for thane to kalyan) then please inform me...... she told me very rudely like ok.ok...
Next day I called them i.e. 4th day she told me you will not get your battery replacement as your warranty is over... I was very socked that they have taken my mobile for three days with charger and I was only 3 days late from warranty..... I tried looking out for fight with this ppls I got no. Of Mr. Kartik (Mr. Kartik No. - [protected]) who is taking care of all branchase he called me and gave me Mr. Prasand No. (Mr. Prasand No. - [protected]) who is looking out for thane to kalyan branchases I used to call him 7 to 8 times but he hasn't called me once I explained everything but he is also one of them so did nothing...Now he told me to mail my battery pics I send mails 3 to 4 times to his mailing address ([protected]@lgmobiles.com) but he told me he have not got any mails from me I have sent him from gmail and yahoo.. I got understand he is also same like skylark ppls now I got call from Mrs Amruta ( Mrs Amruta No. [protected]) she told me to mail one more time I mail again to ([protected]@lgmobiles.com, [protected]@lgmobiles.com, rajib.[protected]@lge.com, kartik.[protected]@lgmobiles.com ) all these as she told me to do so... Now next day Amruta again called me and advise me to goto the service center for my calim I was gone to the service center the worst lady again came i.e. Mrs. Khan she has taken my battery and told me to sign for in paper where she write refund... she has taken my battery and gave me my Rs. 570 back and after signing she told me you will not get your battery replacement your warranty is over.... and she was fighting with me and told me that do whatever you want to do “main kisi se nahi darti and all apko battery nahi chahiye tha to mat lo aapko paisa milgaya na aap ka” I dont know whom i have to blaim myself that I have purchased LG product? Or the service center where uneducated ppls are working with out any respect to the cutomer.. And now i hant received any calls from anyone Anyone here who can guid me for legal action?
LG should have to take action againest this service center specially Mrs. Khan,
I will never recommended anyone to buy any product of LG.....

All these ppl are same... making product more worst...Not even 1% satisfied with service...

Names and Contact Nos. Of all whom I contacted for this matter

Skylark Associates (Mrs. Khan) - [protected],[protected]
kartik Sandel - [protected] - kartik.[protected]@lgmobiles.com
prasad - [protected] - [protected]@lgmobiles.com
rajib saha - rajib.[protected]@lge.com
Mrs Amruta - [protected]

Service Center
Skylark Associates
Shop No 1, A Wing, Suresh Tower Soc, Santosh Mata Road
Kalyan,Maharashtra,421301
Phone No: [protected],[protected]
Properiter

We had purchased an LG Refrigerator Model No. 23TMTSFF on 23 April 2005 for Rs. 11,400 from Desai Agencies, Anand.

We are very sorry to say that this product never worked satisfactorily. First it is SFF model which never gave frost free. Entire back remains with ice since we have purchased. Two years back its cooling system was not very good. We registered complaint and the mechanic charged some gas. Even after that it was not frost free. Recently we have come to know that due to faulty system this refrigerator has been withdrawn from the market. But we never knew this. Can anyone suggest what are the options available for me under consumer forum to get rid from this refrigerator to avoid mental agony further.

Vinay Gupta
Mobile no. [protected]

Dear sir/madam,
I am Amit Kumar from Shukul tola lane, jogsar, Bhagalpur. I have purchased a LG mobile (CDMA Set) Model no. 3540 from Mihir trades & Agencies, Patel Babu Road, Bhagalpur on dated 24/07/2010 with a warranty of 1 years but now my mobile is became dead, when i went to the service centre of LG Mobiles they told me that my mobile is out of warranty because as per the norms of LG Mobiles we cover the warranty only on either 16 months from the date of manufacturing or 12 months from the date of purchase which is earlier competed and the date of manufacturing of your mobile is OCT'2009. So you can contact to Mihir Traders. When I went to Mihir trades & Agencies I found Mihir trades & Agencies are closed from last one month. Once again I went to the service centre of LG Mobiles they asked the firm M/S Mihir trades & Agencies is wind up their distribution ship of LG Mobiles from last one month. So now I really fed up with the services of LG Mobiles, LG Service centre as well as Mihir trades & Agencies.
At least LG Mobiles should gave a publically notice about the norms of warranty coverage and distributor should not sales the old manufactured mobiles to costumers.
So sir, please suggest me what can I do? My mobile no. is [protected]/[protected] and my email address is amit.[protected]@pfizerindia.com. I am waiting for you positive response. I will be obliged.

Thanks & Regards
Amit Kumar

I (MR PRAVIN MAHADEORAO KAWADKAR) PURCHASED LG GD 510 ON DATE-18/01/2011 WITH BILL HANDSET IT WAS RESTART AND OTHER SOME PROBLEMS IS HAPPENEND THROUGH USING THE HANDSET. I AM GOING TO THE SERVICE STATION THEN THEY ASK ME TO REINSTALL THE SOFTWARE.THEN THIS HAPPEND IN 3 TIMES, AFTER THIS AGAIN THE PROBLEM IS CREATED THEN,AGAIN I AM GO TO SERV. STATION THEN HE ASK ME THE MOBILE HANDSET MOTHERBOARD IS CHANGE OK, IAM SAYING OK CHANGE IT.AFTER CHANGING THE PROBLEM IS AGAIN START[protected]NOW I WAS NOT SATISFIED WITH LG SERVICE AND PLEASE REFUND MY AMOUNT
OF MOBILE COST..................OTHERWISE I WILL COMLAINT IN CONSUMER COURT IN WRITTEN IN 7 DAYS

MY MOBILE NO.--[protected]
E-MAIL[protected][protected]@yahoo.co.in------same in facebook.com

Sir,

I have purchased LG Split A.C ( 2 Ton) on 9 April, 2010...
A.C. was producing a lot of sound from starting...When I ask company to repair this...They didn't give response...Now the A.C. has stopped cooling...And company is refusing to repair it....but there Warranty period is still not finished...They are just passing time so that they can say that their Warranty period is finished.....I am mentally harrash fro the company and dealer both....I am enclosing details...Kindly take suitable action.....

Name of Company- LG
Name of Model- LG A.C ( SAC LSA6NF2VF1)
Name of Dealer- A to Z Electronics
Address of Dealer- 144 A, Vikas Nagar Kanpur, U.P
Date of Purchasing- 09/04/2010
Price of Appliance- Rs 32000
Name of Owner- K.P. Pandey
Address of Owner- B-II, 409, Eldeco Garden Estate, Deo Nagar, Kanpur

Hi,

I was coaxed to enroll into the YLG Gold Plus membership in Sep 2009 by Kormangla branch front desk Uma & Amruta. According to the membership card provided to me the membership is valid till 22 Sep 2010 and comes with a hoard of complimentary benefits. (since i was among the first promotional enrollers)

As discussed with Bandita & Poornima (cluster manager – YLG Koramangla), I am listing the most significant of many problems encountered by me, being a member of YLG.

1. Mens’ Services: When I was offered YLG membership in Sep 2010, I was promised following complimentary services for my husband – Hair cut, Hair spa, Manicure, Pedicure, Body and head massage in YLG Men’s salon Kormangla (unlimited for 1 year). He had availed these for a couple of months as well. But since the men's salon was closed within 4/5 months of my membership I was not given any refund/alternative salon services.

2. Vouchers: I was promised by Sameer (then COO) that I will be given free compensatory vouchers for Spa Radiance facial, detan, chocolate wrap etc. since I did not get any of the earlier falsely promised high end services at the salon (prior promised chomo facials, all types of manicure/pedicure, all body spa). I have not got any communication on these vouchers or how I can avail them. Infact now i have denied all these. Is YLG only good at falsely promising and not delivering due to their high attrition rates.

3. Spa party: When I enrolled for membership, I was told that I can take spa party woth Rs. 25000. When I contacted YLG for spa party in Jan 2010 I was told that a rule is now made (in Jan itself) that spa party to be taken within 3 months of membership. But when rule was made 3 months had already passed. Now i am being told that i can take a spa party worth only versus Rs.25000 earlier promised.

4. Membership Extension: Before enrolling I had mentioned my constraint of my job. The job profile that I have requires me to travel for 6-8 months in a year. I was told that I could freeze my membership whenever I would travel with no limitation on number of months. Last year (Sep 09- Sep 10) I have been travelling for around 6 months. I have furnished proofs towards that to YLG management. I was told in Jan-Feb 2010 that new rules have been formulated and I can get only 3 months extension. I applied for 2 months extension at that time. I was not told that extension is only one-tome in the perios of membership. I again applied for extension after a few months. I was told by front staff in Kormangla that I have been given 3 months extension. Now I realize that in spite of being out of Bangalore for 6 months in a year I have been given only 2 months extension that was valid till Nov 2010.

YLG Salon has suffered on the hands of its sales employees who have sold memberships with complimentary services and freebies. This seems to be a fraud committed by the sales staff , the brunt of which is being passed to the clients like me.

I am yet awaiting a resolution to these issues that i have on numerous occassions reported to YLG Management verbally and in written form.

Regards,
Shilpi

my refrigerator model no. 308VA4 is not colling properly. this problem has occured twice in last 1.5 years since i purchased it on 20-6-09.
the bill no. is 36554 and the compressor warranty that LG claims is for 5 years and it already starts to trouble me. i am completely unsatisfied with the quality of LG as this is my first LG product. i want replacement of the same if LG is worthy of being a quality oriented company.
pankaj
consumer

PURCHASED NEW SPLIT AC FROM JEEVANJEE REFRIGERATION SERVICES KALKAJI [ LG SHOP ]. AC DELIVERED ON MONDAY 28TH APRIL 11.
YOUR TECHNICIANS VISITED FOR INSTALLATION ON WEDNESDAY THE 30TH APRIL AT AROUND 5-30PM. DID PARTIAL INSTALLATION AND AROUND 7-30 PM INFORMING WILL COME NEXT DAY MORNING I.E TODAY. NOW IT IS 6 00 PM AND NO ONE HAS TURNED UP NOR ANY MESSAGE.

IS THIS THE TYPE OF AFTER SALES SERVICE LG PROVIDES TO CUSTOMERS WHO HAVE PAID HARD CASH.

WILL YOU LOOK INTO THIS AND UPDATE

P S SUBRAMANIAM
A 10/ 59C KOHINOOR APTS
KALKAJI EXTN NEW DELHI 110019
MOB NO [protected]

Hello,

I am Uday Patel. And have bought a LG blu-ray player LG BD550 from Vijay Sales. Whil purchasing the blu ray player i was told that I would be able to play all region DVD's and Blu ray discs, but later when I checked on my my LG BD550 blu ray player I had Region % written on it, and DVD's and Blu ray discs from other regions were not playable. Note: I had ordered DVD's from DVD rental store (Seventymm DVD rental). So I would like to place a complain on the above matter for passing wrong information during purchase by the seller.

Please let me know what can be done from my end, and what should i expect from seller.

I purchased a L.G TV (COLOUR TV LG 21FE3BG4) with invoice No EKM-22618 on 16th October 2010 from Nandilath G Mart in Edapally Ernakulam and asked for service on 2nd March 2011 while it is not working.The technician from LG service center (name is Benny)came on 5th March and taken away the PCB and repaired it three time and brought it finally on 14th March 2011 and the TV is not working again. On 14th March I called to Mr Narayanankutty ,(the chief of service center as I was informed by the Nandilath G Mart) and asked him to replace the TV. On 15th March one person named Vipin from service center informed me that it will take 5 to 7 days. On 22 March again while asking him, he told me it will again take 5 to 7 days. While informing to the chief, he gave me the mobile number of one Santhosh who is charge of the L.G go down at Eloor. While asking him he informed me that the order for replacement were reached at him only on 28 March 2011. I asked him to replace it because i want to see the India -Pak Cricket Match. He refused it by saying that he will give only after the live telecast,ie on 30th March after 5pm . Today,30th March at 12.30 pm I again called the chief and the chief connected to the same Santhosh and again informed me that he will replace it after 5pm.

This is mere cheating of the costumer, so I humbly requesting your help to replace the TV with a compensation of Rs 1500/- for not seeing the India -Pak world coup cricket tournament using the TV which was purchased by the customer.

Dr. Joseph M.J
Apt no.13,Teachers Hostel.
CUSAT, Kochi-682022
Mobile no [protected]
EMAIL; [protected]@gmail.com

I have a AMC with the LG for my window AC. I have been calling them for last three days. The call centre only assigns me complaint numbers. Fr example, RNA[protected], RNA[protected]th March 2011) and today (30th March 2011) they gave me a new number RNA[protected]. Finally on 30th March the call centre gave me number of some 'officer' of theirs called Sapna Bhat. She said that a remark was made under my complaint that 'complaint voucher not available' or something like. Then I was put in touch with the service centre person and he said that his engineer will come today by evening. If I had to go through such route and such harassment (which seems more than the Municipality bureaucracy) why would I have a product and then a AMC from LG. Now I am forced to think why I asked my brothers and friends to buy the LG ACs.

I have purchased LG Refrigerator Model 241M7 on 02/10/2008 with a warranty period of 5 years from KAMALIA SALES, 8, GEL Church Complex, Main Road , Ranchi.

I am having a problem in my refrigerator i.e. the inner body of it is showing cracks everywhere and when I complained about the same the shop owner and the service centre staff is telling me that we can only return 55% of the cost of the refrigerator.

I am a salaried employee and every rupee earned by me is very hard earned money.


Kindly do the needful to replace the refrigerator and save my time and money .

I have purchased LG Split AC in May 2010. I was promised for 3 services free but nobody has turned up from your service center "Comfort Point" despite of several calls made to service center and LG Customer Care (Complaint No. RNA[protected] dt.18.03.2011) every time I have was promised the service man will come within 24 hrs. I excepted a good product with efficent service while purchasing your product. How ever it turned out to be the hopeless service.
I will suggest everbody not to take LG products b'coz of the hopeless after sale service.

I have seen many complaints against Comfort Point but no action has been taken by the management to ensure satisfactory service to the customers.

Hope you will look into above and do the necessary immediately.

LIFE GOOD WITH LG NO NOT ALL LIFE BAD WITH LG PRODUCTS.

Hello sir,

My name is G DINESH KUMAR and I've purchased LG E2240T Monitor 20 days ago after looking at the specification for HDCP support but after I purchase and checking, I found that it doesn't support HDCP as they said it does. But now I've registered an complaint however they are not responding to me and taking my complaint seriously. Even they dont receive my calls when I call them. Its frustrating and I got fooled by them as it supports HDCP which is very important and necessary feature for me. Hoping I can get help from here regarding my monitor replacement.


Here is my contact:[protected]

RESPECTED SIR/MAM,
I HAVE BOUGHT MY LG REFRIGERATOR IN 2008.AND NOW I HAVE A PROBLEM REGARDING TO ITS COMPRESSOR.COMPRESSOR HAVE A VERY LOUD SOUND EVERY TIME.THAT MAY BE DANGEROUS.SO I WANT A QUICK RESPONCE FROM YOUR SIDE.PLEASE SEND ANY MECHANIC TO REPAIR IT.
THANK YOU.
ASHOK KUMAR SHARMA
266 A ISHWARI BHAWAN SUBHASH NAGAR BAREILLY.
[protected]

dear sir
My name is Mukesh Kumar Verma my addresse was mentioned above. Sir i have an serious problem with LG Customer care support .I purchased a Window AC of 2.0 ton on 6/05/2010 .On 24/03/2011 I call customer care center and talk to customer care representive name Amit he register my request for 3rd free service of my AC. After that a service engineer is came to my home without informing me he said that your Ac should be send service center for filling gas and tomorrow a man has come and collect your AC. But no body was came after that on sunday again i call to customer care and requesting that pls send one more reminder for the same .After that a call was came & said that we will came between 3.00 to 4.00p.m.but they came at 4.45p.m. this shows how irresponsible they are after that at this time i am not at home I am going somewhere for some important work, they call me and said sir pls. came we want to collect your AC I said ok I will come you wait there.When I reached home I see nobody was there they gone without informed me .Afterthat in the late night they came and talking very rudely they entered into my house when i was asking to see his Id card they said I dont have any Id card do what ever you want to at that time I am totally shocked by the way that he was talkin and his name was ZISHAAN. I said leave my house because how can i give him my AC without seeing any proof that he was came from the company. Sir my complaint number was RNA[protected] I REQUEST YOU TO TAKE SOME APPROPRIATE ACTION FOR THE SAME.I shall be may THANKFULL for this..

ABOVE TV 32" LG PLASMA NOT WORKING PROPELY.
Dt OF PURCHASE 11-FEB-2009

EXTENDED WARRANTY PAID 08-APRIL-2009 UP TO 07-APRIL-2011

COMPLIANT LOGGED BY ME ON.16-MARCH-2011 TV NOT WORKING Complaint No-RNA[protected].

I HAD INFORMED BY YOUR CUSTOMER CARE OFFICER Ms. Shanthini on his mobilenumber [protected] THAT CONTRACT EXPIRED ON FEB 2011.

THAT YOUR SERVICE ENGINEER CONFIRMED AT THAT TIME OF COLLECTING MONEY FROM MY END MY COVER UNDER WARRANTY UP TWO YEARS FROM THE DATE OF WARRANTY PAID.(APRIL 2009 TO APRIL 2011)

Still My complaint not resolved by your service Dept.I am covered under warranty,Still your service engineer asked me to pay Rs.5,500.00 & service Charge Rs.600.00 then only we can able service TV.

Requeting you to do the needful ASAP.

Thanks & Regards,
G.L.Seetharaman.
[protected]