LG Electronics Complaints & Reviews

Hi I paid for a AMC with LG electronics service for my Split AC. As per the information given by the service person i was to get my AC service every three months. Already the year is over but no one has come to service the AC. When i contacted the customer care centre they gave me some phoney and wrong number which is not reachable. still not reply from them.
I suggest to all never to purchase any LG products as they have pathetic after sales service. OR in other words its totally non existant.

Please do not purchase LG products again.

sir,
my ac 2nd service is not done till date. I want to communicate to you last three days but your toll free is not working[protected]. so please help me.
This details of my A/C
Type: Wall mounted
Model: LSA5CW2AFS
Serial Number: 004NLMJ017843
Dealer Name: Meera Agencies - Tenkasi 627811.

Thanks n regards
S.Sudalai Muthu[protected]

From,
P.Mohan Kumar,
UVR Residency,
BF-2,
Prabhu Nagar,
Ponda-Goa.

To,
LG Electronics India,
PVT-LTD.
(Regd. Off.) : Plot No. 51,
Udyog Vihar Surajpur-Kasna Road
Greater Noida- 201 306 (U.P)

Subject: Complaint against your product, LG / CTV model-29FU8UGE
:Shop Name- KORDE ELECTRIC CONTROLS, P.O. BOX 16, Ponda-Goa.
: Bill Number: 16557 BillDate- 07/11/2009.

Sir,
we bought the sited TV, from your Ponda dealer. On completion of guarantee period of one (1yr) year and one month, it stopped working.
we informed you dealer the same day, but they attended the above complaint after five days!!! and they took the T.V's MAIN COMPONENT, which they found defective. But after 15 days they fixed the above component after correction, But Some part is not yet installed in the replaced component, due to which the angle of the picture is completely changed or you can see the pictures are not alligned properly with the screen. I repeatedly informed the same problem again and again to your authorised dealer and the technician. But they are saying that the main part is not available with them.

Such service will hamper your reputation and affect you sale in Goa market.
I request you to either repair the same, or replace the full set of CTV as soon as possible. Kindly view and REPLY to this matter as soon as possible.

yours faithfully,
P Mohan Kumar.

Dear Sir,
Myself Rakesh kumar from Gaya ( Bihar),One month ago i purchased a refrigerator from Gaya Electronic Gandhi chock Gaya. I have already complained to Patna customer care 25 days before on this no.[protected]. Ur customer care person assured me that my complain has been noted & they will send a person for the problem.But till now nobody has come for look the problem.Once again i request to u pls look the matter & give me solution ASAP.Details of refrigerator are following:
Model No.GL 258VE5,
Serial no.101NRTHO78425.
My cell. no. are [protected],[protected]
Regards,
Rakesh Kumar
IT Department
Daman-396210
[protected]@alkem.com

We are using LG Health Zone 2 tone split A/C from 3 Years, A/C is not working properly now. The problem behind this is not getting after service done by the Gulbarga LG Dealer Nirmaladevi Electronics. Please help us by this above issue.

Regards
Punit.S.G

Hi..
This to inform you that i had purchase an Split A/C of LG Company on 8 Nov, 2010. And was installed on 20th of March, 2011.
At the time of logging installation complaint at customer care, they inform me that you have to pay Rs/- 799 + tax for installation. But the person who come to install demand 1000/- Rs. On asking why they reply that if you have a coupon that come along with A/C, you have to pay Rs/- 799+Tax otherwise Rs/- 1000. But on the time of purchase there was no scheme of this kind. This scheme was started on March then who i can produce that coupon.
Because of holiday on that day I was not able to communicate to any senior person of LG service. But latter I had spoken to regional service manager. He told me that he will take action against involved person but till now he have not give any satisfactory answer.

Please look on this matter and do needful.

Hi,

I write this email with deep regrets for buying an air-condition of LG.

The story begins 4 to 6 months back, when I started facing cooling issues with the machine. I did contact the place from where I had purchased it. They then just did some service maintenance only and left it as it is. I didn't found the cooling issue then, since in winters we have no need to use it.

On 12th Mar-11 I again complained them about the issue. After many repeated calls, they finally sent some people to check for the problem. The mechanic, Mr. Deepesh told us that someone has been fiddling with the outer machine which has led to cooling gas leakage. We got cautions & checked at the terrace with the watchman. Ironically, we didn't find any sort of manhandling of the machine or even the wires. The machine is placed at a remote corner with very difficult assess. We shared our findings with them where Mr. Deepesh told us that the gas pipe is very delicate & can get damage even with a slight pressure. He told us to pay Rs.1800.00 for refueling the gas. To which we agreed. Mr. Deepesh told us that he will have to take the outer as well as the inner machine to check if there is any other problem. Unconvinced with the claims of the gas leakage due to manhandling of the outer machines wire, we still agreed paying the sum & getting it repaired. He then took both the inner and outer machine.
On 21st Mar-11 some other mechanics came back with the machine, with claims that it would work fine. On checking with Mr. Deepesh right then, we got to know that there was a damage with the inner rubber butch as well, which was replaced. Certainly this couldn't have got damage by us or with any kind of fiddling with the outer wire "as claimed by the Mr. Deepesh". After fitting the air-conditioner we noticed a leakage in the inner machine. The mechanics told us that there is a problem with the Inner Machine. We contacted the representative of the shop, Mr. Gaurav & told told him about the issue. After speaking to his mechanics Mr. Gaurav agreed with genuine fault with the machine, for which we were not responsible. Mr. Gaurav promised us that a person from LG would come on 22nd Mar to create a report & get it Replaced. Since that day we were trying to contact him, but he kept on avoiding our calls. Yesterday on 24th Mar we were able to speak to him after we lied our identity. Mr. Gaurav was very rude & told us that he will not get it replaced.

I repent the day I bought this air conditioner.
With no fault of mine I was forced to pay for refueling the gas & now even with an acknowledgement of the genuine fault I am forced to live with a faulty machine.

Repeated lies, avoidance & rudeness is all I have received till now.

This is my last effort to communicate the discomfort caused to me, before i take any further actions.

ACs details:
Model - LSA3CG2AF1


Peace & Respect,
JR

I HAVE MADE AN AMC CONTRACT OF WARRANTY WITH LG. MY COMPLAINT IS BEEN REGISTERD WITH LG OF NOT SOLVING THE PROBLEM OF PCB & REMOTE OF AC NOT WORKING PROPERLY AS BEEN CHECKED BY THE ENGINEER OF LG ie, ACE SERVICE WHO HAVE NOT COMLETED THE JOB SATISFACTION OF COMPLETION OF JOB.
AS THE PROBLEM SHOULD BE SOLVED BY THEM IMMEDIATELY AND MY ANOTHER COMPLAINT SINCE 22 DAYS PAST ON COMPLAINT TO THE ACE SERVICE FOR CAPACITOR PROBLEM WHICH WAS NOT SOLVED AND THEN AGAIN MY RECOMPLAN ABOUT IT ON SATURDAY[protected] HAS BEEN NOT SOLVED AND THE QUESTIONA GAIN ARISE OF WE WILL DOING IT

PLEASE SOLVE THE PROBLEM AGAINST THEM

COMPLAINT NO :[protected] dt.[protected] ACE SERVICES - LG SERVICE CENTER)

COMPLAIN NO :[protected] dt.[protected] (SHREE ELECTRONICS - LG SERVICE CENTER)

THE PEOPLE OF BOTH THE SERVICE CENTER ARE NOT CAPABLE OF DOING WORK SO I REQUEST YOU TO CANCELLED THIER LICENSCE OR GIVE MY MONEY BACK AS THIS SEASON IS OF FULL HUMIDITY SO WE ARE GETTING MENTALLY HARASSED DUE TO THIS AND WE CAN NOT LIVE WITHOUT AC.

NITESH M. GUPTA
[protected] / [protected]
[protected]@REDIFFMAIL.COM

dear sir,
i have purchased LG mobile (model: GS155) on 5/3/2011 from gupta electronics, maan market, pathankot and gift it to my mom on 11/3/2011. but when we started the mobile set then it has a problem of white lcd display after few minutes of starting. then i again restarted my mobile then mobile worked proper for some minutes but after few minutes again lcd display changes to white blank screen.then i went to the service centre and submitted my complaint and handset to your service centre i.e. touch infosys, opposite guru nanak park , model town,at pathankot. but they returned my mobile after 10 hrs and said to me that your problem is resolved. but when i checked my handset the same problem occured again and now they have my mobile from 15/3/11 to till now and not giving me any responses about my set. please sir resolve my problem at your end. please replace this mobile cuz i didn't use it for a single hour.
touch infosys pathankot provide me a rna number i.e[protected].
he is giving very poor service to customers and even there way of dealing is very bad that is why i m requesting u to please resolve my problem and give my handset back to me.

thanks n regards
mrs. shamma mahajan
[protected]

I have purchased one LG Handset - GX300.

IMEI A[protected]
IMEI B[protected]

while operating it I found some lacuna in software.
1) Poor capacity of FM antenna, no clear sound.
2) While auto scan all saved FM station removes automatically.
3) Not able to add new station by auto scanning.
4) We have to add FM stations manually.
5) To do list must reflect on screen. Otherwise we can’t see / remember what we have to do?
6) Suddenly / automatically software stops support to memory card. We have to restart handset for starting support.
7) Ones the T9 directory is activated in calendar (reminder) & other fields then it can’t off while making 2nd or next words 1st letter capital.
8) Can’t change right short-cut key from contacts to other application.
9) Takes very long time to load songs in MP3 player.
10) When the handset is compatible for 4 GB memory card the why there is bounding / limitation for contacts, reminders, notes & etc.
11) Photo saving number is by default, we can't change the naming style according to my choice.
12) We can't change sequence i.e. up or down Go To options easy, we have to delete it & create new one.
13) Handset shows only slot No. 1 Sim services, what about 2nd Sim? It must be shown.
14) It reflects only slot No. 1 GPRS, WAP, MMS saved setting, we can't shift that setting for 2nd slot Sim.
15) Shows info service message of slot No. 1 Sim only, What about Sim No.??
16) While copying contacts to Sim Card it can't move or copy all contacts. It copies only default contact number, why?

I purchased one 42LD460 model LCD TV from LG Shoppe, Vashi, Navi Mumbai on 06.03.11.

The set was delivered to me on 10.03.11. During evening, when I was checking the functions in the remote control, I came to the "Product/Service Info" screen. To my horror, I saw that the " Used Time" shown by the TV is 312 hrs!

After discovering this, I did a detailed scrutiny of the packing box. The manufacturing date was mentioned as 10 Dec 2010.
The packing box showed clear indications of prior opening of the box before it was opened at my place. The top cover
of the box was supposed to be sealed by metallic staples. But the metallic staples were not presentin the box. Instead the top cover was sealed by multiple layer of cello-tapes.

On my registering a complaint on LG website, a service engineer did visit my home on 14.3.11. The used Time was shwon to him to be 337 hrs which he accepted and mentioned in the service report(Used time increased from 312 hrs to 337 hrs as TV had run for around 4 days)

I approached Dealer for replacement, which he refused citing reason that 312 hrs is the factory testing time of the set. I did not accept his justification and reminded him that the packing was also tampered. Still dealer did not agree to replace and asked me to contact LG Thane region branch office if I feel so.

I contacted Branch Manager of LG Thane Office on mobile. Incidentally he was on leave and advised me to contact Area Sales Manger. Area Sales Manager promised to call back me afterwards which he is yet to do.


I am badly hurt and aggrieved by this obnoxious event and want a quick resolution of the issue.


Thanks and regards
Animesh Biswas

From last 4-5 days suddenly i am observing that there is no cut off takes place, & refrigerator continuesly working for cooling. before this problem frige was absolutly running ok , one day we've decided to stop the refrigerator for removing ice which was in freezer & just cleaned with Normal cotton cloth.
pl suggest remedy or Nearby agency where i can resolve this issue.

Hello Sir,

My Name is Omkar Bhave. I purchased LED on a deal of LED + Bluray player free from Kalpana's Enterprise Raopura. This deal is floated by LG on 42" LEDs. i purchased LE4600 Model of Jazz Series on 20th Feb 2011. at the time of payment dealer did not specify that bluray players are out of stock once we made the payment & asked for Player he said that we will get it in 7-10 days as there is shortage in LG and they do not have stock... after that im continuously contacting my Dealer as well as LG costumer care but they are not responding. now its 1 month & i still don't have Bluray player.

i request you to take necessary action & help me get my player ASAP.
Bellow mention are details of communications

Omkar Bhave: [protected]
Dealer:
Kalpana`s Enterprise
Humayun Building, Kothi Road, Vadodara, Gujarat 390001
[protected]

Dear Sir/madam,

Service of LG is so bad that after regularly complaining @helpdesk number there is no response from them whether are they going to resolve the problem or not .

After three days service engineer came and now again its been 4 days nobody is intersted in asking whether problem has been resolved or not .

Its newly installed LCD Tv and it stopped working the same day it got installed. one can look at the level of product they are offering to Indian people .

If there is anyone who is seriously taking care of all the complaints .please look into this and try to resolve the problem .take serious action against the BAD service and harrasment they are providing to the general public .

Regards,
Ankit Kumar Khullar
[protected]

sir one month back means on february 2011 i purchased LG GS500V model cell phone.
on the manual and display tag it is written as MP4 format video support. by in reality it is not accepting MP4 format videos and some of internet options are not opening in this cell phone. after purchase of this mobile i came to know that i was deceived by this LG company. how can i play videos? 3GP format of videos are also not supporting. then what is the use of this mobile ?
no media files are supporting?
how can i see my favourite videos and movies in this mobile?
then WHICH FORMAT IT SUPPORTS.?
U CAN CONTACT ME ON [protected]

I bought a LG LED 222 inch tv and with in 10 days AUTOMATICALLY VOLUME IS MUTING. I called the technician and he promised me to replace the TV, But after 2 more days more lines started coming up and slowly it creeped to half screen. Now I don;'t have a tv to watch and I am not sure when the replacement will come...

I bought a LG washing machine two yrs back. Recently I noticed a leak from the bottom of the machine and contacted the dealer, "Bhajanlal & Sons, Shillong" and was adviced to contact the local service centre. I lodged a complaint with the service centre and was assured of immediate service but nobody turned up. The complaint was lodged on last friday i.e. 11th of march 2011. Again on saturday, I went to the service centre and was again assured that the service personal has already proceded to my residence. As expected, no one turned up. Next day was sunday. So, I went back to them on Monday, 14th of March, 2011. Now they said that, they have a lot of complain, hence they could not attend my case and assured me again that some one will be at my palce on monday itself. But once again, no one turened up.
I went back to them on tuesday again and at last the service person arrived in the evening. After checking up the machine, the person told me that, the drain pipe of the machine has to be changed to fix the leakage, but this cant be done in my residence and the machine has to be delivered to their service centre on the next day (Today). When enquired about the time required, he assured me that the same will be fixed immediately so that I can take it back within a short period.
Accordingly, I called them in the morning (at 10-30 am) to inform that am coming to the service centre, but they said to wait till they call me back. After about 30 min. they called & told me that I should take the machine to them immediately. I did so, only to find that the service engg is leaving the service centre. when I requested him to attend to my machine, he onece again assured me that, he will do it after coming back from outside call, but promised to deliver the machine today itself.
To my utter surprise, this promise was also not kept.

What I wish to know is, "IS THERE ANYONE FROM LG ELECTRONICS iNDIA" to explain what is going on?

Or there is no service at all?

I have purchased 292 ltr double door refrigerator and the door handle of the main compartment is rusted near the handle....

I purchased a lg gd510 phone on[protected] from pilibhit(u.p.) from the second day it is having a problem of poor battery backup and phone gets auto restarts several times.
i took it to LG service center ,BANSAL TELECOM in phagwara but no satisfactory service is given,i was asked to leave my phone for 1 day but after 4 days also they are not able to answer clearly.. since i am a student i dont have much time for regular visit to their service center,even though i have maked 3-4 rounds over their and I am fed up of this now.
I want either to replace my handset or to refund my payment.
emei number:[protected]

i am having a lg refrigerator twin doors and i having given a complaint regarding the refrigerator 10 days back after 7 days a technician has visited and said that there is a gas problem in your product and said that within a day it will be completed and after 10 days also no one has visited and if i call to customer service center they say that we are forwarding your request but when will this people will come lg god knows, because they say we are the best when we buy and now they say we are the verst if you are an lg customer so my friends please beware of lg products they are good but they are very bad when trouble starts