LG Electronics Complaints & Reviews

my refrigerator model no. 308VA4 is not colling properly. this problem has occured twice in last 1.5 years since i purchased it on 20-6-09.
the bill no. is 36554 and the compressor warranty that LG claims is for 5 years and it already starts to trouble me. i am completely unsatisfied with the quality of LG as this is my first LG product. i want replacement of the same if LG is worthy of being a quality oriented company.
pankaj
consumer

PURCHASED NEW SPLIT AC FROM JEEVANJEE REFRIGERATION SERVICES KALKAJI [ LG SHOP ]. AC DELIVERED ON MONDAY 28TH APRIL 11.
YOUR TECHNICIANS VISITED FOR INSTALLATION ON WEDNESDAY THE 30TH APRIL AT AROUND 5-30PM. DID PARTIAL INSTALLATION AND AROUND 7-30 PM INFORMING WILL COME NEXT DAY MORNING I.E TODAY. NOW IT IS 6 00 PM AND NO ONE HAS TURNED UP NOR ANY MESSAGE.

IS THIS THE TYPE OF AFTER SALES SERVICE LG PROVIDES TO CUSTOMERS WHO HAVE PAID HARD CASH.

WILL YOU LOOK INTO THIS AND UPDATE

P S SUBRAMANIAM
A 10/ 59C KOHINOOR APTS
KALKAJI EXTN NEW DELHI 110019
MOB NO [protected]

Hello,

I am Uday Patel. And have bought a LG blu-ray player LG BD550 from Vijay Sales. Whil purchasing the blu ray player i was told that I would be able to play all region DVD's and Blu ray discs, but later when I checked on my my LG BD550 blu ray player I had Region % written on it, and DVD's and Blu ray discs from other regions were not playable. Note: I had ordered DVD's from DVD rental store (Seventymm DVD rental). So I would like to place a complain on the above matter for passing wrong information during purchase by the seller.

Please let me know what can be done from my end, and what should i expect from seller.

I purchased a L.G TV (COLOUR TV LG 21FE3BG4) with invoice No EKM-22618 on 16th October 2010 from Nandilath G Mart in Edapally Ernakulam and asked for service on 2nd March 2011 while it is not working.The technician from LG service center (name is Benny)came on 5th March and taken away the PCB and repaired it three time and brought it finally on 14th March 2011 and the TV is not working again. On 14th March I called to Mr Narayanankutty ,(the chief of service center as I was informed by the Nandilath G Mart) and asked him to replace the TV. On 15th March one person named Vipin from service center informed me that it will take 5 to 7 days. On 22 March again while asking him, he told me it will again take 5 to 7 days. While informing to the chief, he gave me the mobile number of one Santhosh who is charge of the L.G go down at Eloor. While asking him he informed me that the order for replacement were reached at him only on 28 March 2011. I asked him to replace it because i want to see the India -Pak Cricket Match. He refused it by saying that he will give only after the live telecast,ie on 30th March after 5pm . Today,30th March at 12.30 pm I again called the chief and the chief connected to the same Santhosh and again informed me that he will replace it after 5pm.

This is mere cheating of the costumer, so I humbly requesting your help to replace the TV with a compensation of Rs 1500/- for not seeing the India -Pak world coup cricket tournament using the TV which was purchased by the customer.

Dr. Joseph M.J
Apt no.13,Teachers Hostel.
CUSAT, Kochi-682022
Mobile no [protected]
EMAIL; [protected]@gmail.com

I have a AMC with the LG for my window AC. I have been calling them for last three days. The call centre only assigns me complaint numbers. Fr example, RNA[protected], RNA[protected]th March 2011) and today (30th March 2011) they gave me a new number RNA[protected]. Finally on 30th March the call centre gave me number of some 'officer' of theirs called Sapna Bhat. She said that a remark was made under my complaint that 'complaint voucher not available' or something like. Then I was put in touch with the service centre person and he said that his engineer will come today by evening. If I had to go through such route and such harassment (which seems more than the Municipality bureaucracy) why would I have a product and then a AMC from LG. Now I am forced to think why I asked my brothers and friends to buy the LG ACs.

I have purchased LG Refrigerator Model 241M7 on 02/10/2008 with a warranty period of 5 years from KAMALIA SALES, 8, GEL Church Complex, Main Road , Ranchi.

I am having a problem in my refrigerator i.e. the inner body of it is showing cracks everywhere and when I complained about the same the shop owner and the service centre staff is telling me that we can only return 55% of the cost of the refrigerator.

I am a salaried employee and every rupee earned by me is very hard earned money.


Kindly do the needful to replace the refrigerator and save my time and money .

I have purchased LG Split AC in May 2010. I was promised for 3 services free but nobody has turned up from your service center "Comfort Point" despite of several calls made to service center and LG Customer Care (Complaint No. RNA[protected] dt.18.03.2011) every time I have was promised the service man will come within 24 hrs. I excepted a good product with efficent service while purchasing your product. How ever it turned out to be the hopeless service.
I will suggest everbody not to take LG products b'coz of the hopeless after sale service.

I have seen many complaints against Comfort Point but no action has been taken by the management to ensure satisfactory service to the customers.

Hope you will look into above and do the necessary immediately.

LIFE GOOD WITH LG NO NOT ALL LIFE BAD WITH LG PRODUCTS.

Hello sir,

My name is G DINESH KUMAR and I've purchased LG E2240T Monitor 20 days ago after looking at the specification for HDCP support but after I purchase and checking, I found that it doesn't support HDCP as they said it does. But now I've registered an complaint however they are not responding to me and taking my complaint seriously. Even they dont receive my calls when I call them. Its frustrating and I got fooled by them as it supports HDCP which is very important and necessary feature for me. Hoping I can get help from here regarding my monitor replacement.


Here is my contact:[protected]

RESPECTED SIR/MAM,
I HAVE BOUGHT MY LG REFRIGERATOR IN 2008.AND NOW I HAVE A PROBLEM REGARDING TO ITS COMPRESSOR.COMPRESSOR HAVE A VERY LOUD SOUND EVERY TIME.THAT MAY BE DANGEROUS.SO I WANT A QUICK RESPONCE FROM YOUR SIDE.PLEASE SEND ANY MECHANIC TO REPAIR IT.
THANK YOU.
ASHOK KUMAR SHARMA
266 A ISHWARI BHAWAN SUBHASH NAGAR BAREILLY.
[protected]

dear sir
My name is Mukesh Kumar Verma my addresse was mentioned above. Sir i have an serious problem with LG Customer care support .I purchased a Window AC of 2.0 ton on 6/05/2010 .On 24/03/2011 I call customer care center and talk to customer care representive name Amit he register my request for 3rd free service of my AC. After that a service engineer is came to my home without informing me he said that your Ac should be send service center for filling gas and tomorrow a man has come and collect your AC. But no body was came after that on sunday again i call to customer care and requesting that pls send one more reminder for the same .After that a call was came & said that we will came between 3.00 to 4.00p.m.but they came at 4.45p.m. this shows how irresponsible they are after that at this time i am not at home I am going somewhere for some important work, they call me and said sir pls. came we want to collect your AC I said ok I will come you wait there.When I reached home I see nobody was there they gone without informed me .Afterthat in the late night they came and talking very rudely they entered into my house when i was asking to see his Id card they said I dont have any Id card do what ever you want to at that time I am totally shocked by the way that he was talkin and his name was ZISHAAN. I said leave my house because how can i give him my AC without seeing any proof that he was came from the company. Sir my complaint number was RNA[protected] I REQUEST YOU TO TAKE SOME APPROPRIATE ACTION FOR THE SAME.I shall be may THANKFULL for this..

ABOVE TV 32" LG PLASMA NOT WORKING PROPELY.
Dt OF PURCHASE 11-FEB-2009

EXTENDED WARRANTY PAID 08-APRIL-2009 UP TO 07-APRIL-2011

COMPLIANT LOGGED BY ME ON.16-MARCH-2011 TV NOT WORKING Complaint No-RNA[protected].

I HAD INFORMED BY YOUR CUSTOMER CARE OFFICER Ms. Shanthini on his mobilenumber [protected] THAT CONTRACT EXPIRED ON FEB 2011.

THAT YOUR SERVICE ENGINEER CONFIRMED AT THAT TIME OF COLLECTING MONEY FROM MY END MY COVER UNDER WARRANTY UP TWO YEARS FROM THE DATE OF WARRANTY PAID.(APRIL 2009 TO APRIL 2011)

Still My complaint not resolved by your service Dept.I am covered under warranty,Still your service engineer asked me to pay Rs.5,500.00 & service Charge Rs.600.00 then only we can able service TV.

Requeting you to do the needful ASAP.

Thanks & Regards,
G.L.Seetharaman.
[protected]

Hi I paid for a AMC with LG electronics service for my Split AC. As per the information given by the service person i was to get my AC service every three months. Already the year is over but no one has come to service the AC. When i contacted the customer care centre they gave me some phoney and wrong number which is not reachable. still not reply from them.
I suggest to all never to purchase any LG products as they have pathetic after sales service. OR in other words its totally non existant.

Please do not purchase LG products again.

sir,
my ac 2nd service is not done till date. I want to communicate to you last three days but your toll free is not working[protected]. so please help me.
This details of my A/C
Type: Wall mounted
Model: LSA5CW2AFS
Serial Number: 004NLMJ017843
Dealer Name: Meera Agencies - Tenkasi 627811.

Thanks n regards
S.Sudalai Muthu[protected]

From,
P.Mohan Kumar,
UVR Residency,
BF-2,
Prabhu Nagar,
Ponda-Goa.

To,
LG Electronics India,
PVT-LTD.
(Regd. Off.) : Plot No. 51,
Udyog Vihar Surajpur-Kasna Road
Greater Noida- 201 306 (U.P)

Subject: Complaint against your product, LG / CTV model-29FU8UGE
:Shop Name- KORDE ELECTRIC CONTROLS, P.O. BOX 16, Ponda-Goa.
: Bill Number: 16557 BillDate- 07/11/2009.

Sir,
we bought the sited TV, from your Ponda dealer. On completion of guarantee period of one (1yr) year and one month, it stopped working.
we informed you dealer the same day, but they attended the above complaint after five days!!! and they took the T.V's MAIN COMPONENT, which they found defective. But after 15 days they fixed the above component after correction, But Some part is not yet installed in the replaced component, due to which the angle of the picture is completely changed or you can see the pictures are not alligned properly with the screen. I repeatedly informed the same problem again and again to your authorised dealer and the technician. But they are saying that the main part is not available with them.

Such service will hamper your reputation and affect you sale in Goa market.
I request you to either repair the same, or replace the full set of CTV as soon as possible. Kindly view and REPLY to this matter as soon as possible.

yours faithfully,
P Mohan Kumar.

Dear Sir,
Myself Rakesh kumar from Gaya ( Bihar),One month ago i purchased a refrigerator from Gaya Electronic Gandhi chock Gaya. I have already complained to Patna customer care 25 days before on this no.[protected]. Ur customer care person assured me that my complain has been noted & they will send a person for the problem.But till now nobody has come for look the problem.Once again i request to u pls look the matter & give me solution ASAP.Details of refrigerator are following:
Model No.GL 258VE5,
Serial no.101NRTHO78425.
My cell. no. are [protected],[protected]
Regards,
Rakesh Kumar
IT Department
Daman-396210
[protected]@alkem.com

We are using LG Health Zone 2 tone split A/C from 3 Years, A/C is not working properly now. The problem behind this is not getting after service done by the Gulbarga LG Dealer Nirmaladevi Electronics. Please help us by this above issue.

Regards
Punit.S.G

Hi..
This to inform you that i had purchase an Split A/C of LG Company on 8 Nov, 2010. And was installed on 20th of March, 2011.
At the time of logging installation complaint at customer care, they inform me that you have to pay Rs/- 799 + tax for installation. But the person who come to install demand 1000/- Rs. On asking why they reply that if you have a coupon that come along with A/C, you have to pay Rs/- 799+Tax otherwise Rs/- 1000. But on the time of purchase there was no scheme of this kind. This scheme was started on March then who i can produce that coupon.
Because of holiday on that day I was not able to communicate to any senior person of LG service. But latter I had spoken to regional service manager. He told me that he will take action against involved person but till now he have not give any satisfactory answer.

Please look on this matter and do needful.

Hi,Â

I write this email with deep regrets for buying an air-condition of LG.Â

The story begins 4 to 6 months back, when I started facing cooling issues with the machine. I did contact the place  from where I had purchased it. They then just did some service maintenance only and left it as it is. I didn't found the cooling issue then, since in winters we have no need to use it.Â

On 12th Mar-11 I again complained them about the issue. After many repeated calls, they finally sent some people to check for the problem. The mechanic, Mr. Deepesh told us that someone has been fiddling with the outer machine which has led to cooling gas leakage. Â We got cautions & checked at the terrace with the watchman. Ironically, we didn't find any sort of manhandling of the machine or even the wires. The machine is placed at a remote corner with very difficult assess. We shared our findings with them where Mr. Deepesh told us that the gas pipe is very delicate & can get damage even with a slight pressure. He told us to pay Rs.1800.00 for refueling the gas. To which we agreed. Mr. Deepesh told us that he will have to take the outer as well as the inner machine to check if there is any other problem. Unconvinced with the claims of the gas leakage due to manhandling of the outer machines wire, we still agreed paying the sum & getting it repaired. He then took both the inner and outer machine.
 On 21st Mar-11 some other mechanics came back with the machine, with claims that it would work fine. On checking with Mr. Deepesh right then, we got to know that there was a damage with the inner rubber butch as well, which was replaced. Certainly this couldn't have got damage by us or with any kind of fiddling with the outer wire "as claimed by the Mr. Deepesh". After fitting the air-conditioner we noticed a leakage in the inner machine. The mechanics told us that there is a problem with the Inner Machine. We contacted the representative of the shop, Mr. Gaurav & told told him about the issue. After speaking to his mechanics Mr. Gaurav agreed with genuine fault with the machine, for which we were not responsible. Mr. Gaurav promised us that a person from LG would come on 22nd Mar to create a report & get it Replaced. Since that day we were trying to contact him, but he kept on avoiding our calls.  Yesterday on 24th Mar we were able to speak to him after we lied our identity. Mr. Gaurav was very rude & told us that he will not get it replaced.Â

I repent the day I bought this air conditioner.Â
With no fault of mine I was forced to pay for refueling the gas & now even with an acknowledgement of the genuine fault I am forced to live with a faulty machine.Â

Repeated lies, avoidance & rudeness is all I have received till now.Â

This is my last effort to communicate the discomfort caused to me, before i take any further actions.

ACs details:
Model - LSA3CG2AF1


Peace & Respect,
JR

I HAVE MADE AN AMC CONTRACT OF WARRANTY WITH LG. MY COMPLAINT IS BEEN REGISTERD WITH LG OF NOT SOLVING THE PROBLEM OF PCB & REMOTE OF AC NOT WORKING PROPERLY AS BEEN CHECKED BY THE ENGINEER OF LG ie, ACE SERVICE WHO HAVE NOT COMLETED THE JOB SATISFACTION OF COMPLETION OF JOB.
AS THE PROBLEM SHOULD BE SOLVED BY THEM IMMEDIATELY AND MY ANOTHER COMPLAINT SINCE 22 DAYS PAST ON COMPLAINT TO THE ACE SERVICE FOR CAPACITOR PROBLEM WHICH WAS NOT SOLVED AND THEN AGAIN MY RECOMPLAN ABOUT IT ON SATURDAY[protected] HAS BEEN NOT SOLVED AND THE QUESTIONA GAIN ARISE OF WE WILL DOING IT

PLEASE SOLVE THE PROBLEM AGAINST THEM

COMPLAINT NO :[protected] dt.[protected] ACE SERVICES - LG SERVICE CENTER)

COMPLAIN NO :[protected] dt.[protected] (SHREE ELECTRONICS - LG SERVICE CENTER)

THE PEOPLE OF BOTH THE SERVICE CENTER ARE NOT CAPABLE OF DOING WORK SO I REQUEST YOU TO CANCELLED THIER LICENSCE OR GIVE MY MONEY BACK AS THIS SEASON IS OF FULL HUMIDITY SO WE ARE GETTING MENTALLY HARASSED DUE TO THIS AND WE CAN NOT LIVE WITHOUT AC.

NITESH M. GUPTA
[protected] / [protected]
[protected]@REDIFFMAIL.COM

dear sir,
i have purchased LG mobile (model: GS155) on 5/3/2011 from gupta electronics, maan market, pathankot and gift it to my mom on 11/3/2011. but when we started the mobile set then it has a problem of white lcd display after few minutes of starting. then i again restarted my mobile then mobile worked proper for some minutes but after few minutes again lcd display changes to white blank screen.then i went to the service centre and submitted my complaint and handset to your service centre i.e. touch infosys, opposite guru nanak park , model town,at pathankot. but they returned my mobile after 10 hrs and said to me that your problem is resolved. but when i checked my handset the same problem occured again and now they have my mobile from 15/3/11 to till now and not giving me any responses about my set. please sir resolve my problem at your end. please replace this mobile cuz i didn't use it for a single hour.
touch infosys pathankot provide me a rna number i.e[protected].
he is giving very poor service to customers and even there way of dealing is very bad that is why i m requesting u to please resolve my problem and give my handset back to me.

thanks n regards
mrs. shamma mahajan
[protected]