LG Electronics Complaints & Reviews

Dear Sir

I had written to to LG regarding the re instillation of my Air Conditioner as I had shifted my residence which was working perfectly earlier. Ever since it was reinstalled it has not been working at all. I raised a 1st service request as the power was not moving to the unit but was very much available in the stabilizer, for which the technician came and rectified, however to my dismay noticed that the compressor was continuously running as the room temperature was constantly at 26 degree centigrade, even while using the jet cool option. These issues where encountered only after the re instillation of the unit afresh and was never the case earlier. Now when I call up the service centre I have only evasive replies. Please help...

I have also pasted my earlier mail to the LG service centre

Regards
Nithyanand A K



Dear Sir

I had raised a request for the re-instillation of my LG split AC unit vide service number RNA[protected], as I had shifted my residence to a new location. The service engineer who came for the instillation was clearly told that there would be a power cut from 4.00pm to 6.00pm, when he came to my residence me at 12 noon, saying that he would return in half an hour. He came back only at around 2.30 and the re instillation work was completed only at 3.45pm, when the unit worked for sometime and switched off once the power outage commenced.

To my dismay noticed that when I switched on the unit after the resumption of power the unit was not responding though the power supply was moving upto the Power stabilizer. When I called the service engineer for help immediately, I was told that he would inspect the unit only tomorrow and I could go and complaint to who so ever I wanted.

Clearly there is a deficiency of service and am quite surprised with the service render for which I have duly paid for. Please refer to the invoice 0894 dated 31/05/2012 amounting to Rs 1124/-. I would want immediate attention to this request for which I have already raised a fresh service request vide RNA[protected] for which no charges should be raised as there is clearly a deficiency in service at your end.

I purchased a semi automatic washing machine ( and many other home applicances) on Nov 26, 2010. My microwave stopped functioning and was repaired twice in Feb and May 2012 respectively and now my Semi Automatic Washing Machine (model 1262) the dryer has stopped functioning. I filed complaints twice. During the first attempt, the engineer visited and left stating that the machine is okay and when i filed the SECOND complaint, he has not visited at all. The second complaint for Washing machine was logged on 26 May and the reference no# is RNA[protected]. I was told that someone will call me in 2 hours and no one revert untill today. I proactively called the LG Engineer who was assigned for the repair work eralier for the Microwave and washing machine - Anand Patil [protected], he called me after 5 days of filing the complaint. He assured to repair my washing machine today i.e, June 02, but now he is asking us to file the complaint again since the erstwhile complaint is closed in 3 days (unattanded). I am EXTREMELY UNHAPPY AND HIGHLY DISSATIFIED from LG. Can anyone responsible person from LG take this complaint on priority basis and resolve my issue? Else i will be forced to dispose all the products - I own LG Microwave, 42 inches LCD, AC, microwave and Semi Automatic washing machine and i must admit, that LG does not make Life' Good - its actually makes LIFE' GROSS.

i have purchased split ac within few days but it is not working i have informed many times to the dealer . a worker of this company came and took out a part and remote of this ac with him. he came after two days but this new ac has not repaired yet .i have called him many times and now i am frustrated and lodging a complaint against Shri Vishwe Electronics LG SHOPPE . LG Life style Shoppe 101 , Prem Nagar , Old Delhi Road , Ambala City...

Subject: LG make Refrigerator Problem
I have lodged complain about my refrigerator on[protected], request ID was RNA[protected] and on[protected], request ID was RNA[protected]. I have also reminded on[protected] and[protected]. But till now I have not received any response.
Moreover I am sorry to say that my first complaint of[protected], request ID was RNA[protected] has been tempered by call centre and same request id bears other complaint. How it is possible that I have received message on my mobile and request ID bears other mobile number.
Same problem I have also faced last year regarding my AC complaint and even after great follow up I could not able to solve my AC problem no any service personal visited to check. That AC is still lying unsed.
I am afraid about same condition of my newly purchased refrigerator worth Rs. 25000.
Pl look up matter and resolve my problem as early as possible.
Thanks.

PUSPENDRA KUMAR GARG
H-6/17 VIKRAMNAGAR, RAWATBHATA
VIA KOTA RAJASTHAN
MOBILE-[protected]
BSNL: [protected]
EMAIL: [protected]@gmail.com, [protected]@npcil.co.in

We have bought your LG Ac 8 ton as per we opened a new restaurant in chandigarh by LEMON FUSION name in Sec 35 c last year In november month .We are really very unhappy from your service portion.we ringed to the customer service care several times but they haven't done anything yet. We were facing this problem from last few days .The Guests those who visits to our RESTAURANT always use to complaint regarding AC COOLING PROBLEM.AT last on our head we brought a mechanic from outside to do the service and whom we paid 2000 for doing the service.Really this is the only reason of LG SALE DECREASING.
POOR SERVICE, NO VALUE FOR THE CUSTOMER , SUCH A IRRISPONSIBLE PERSONS YOU HAVE IN YOUR COMPANIES.
REALLY DISSATISFIED FROM YOUR SERVICE.NOW IT FEELS AS IF WE DID A MISTAKE THAT WE BOUGHT YOUR CHEAP COMPANY AC.
REGARDS : VIVEK SHARMA, CHANDIGARH
MOB NO:[protected]
[protected]@gmail.com

please give us proper demo,and solve our problem fast. my complain no;140340. spark with noise in microwave.

My father (Sr citizen) registered a request to Service on 5th April , the Split AC(1.5) to LG Electronics : Job Card Nr : RNA[protected]. We hold a 2 years AMC: HLPLD007235. The LG Engg said that the Gas had leaked and even after the 2 years AMC Rs 250 was taken from my father. The Gas was filled by bringing cyclinder in house but the second day it leaked again. Even after continously tracking then LG service says the coil is unavailable.
Since last 50 days the Sr Citizens of our country are left at mercy of this LG electronics , the most pathetic service provider.

It is evident from above action taken by LG engineers were so far were simply an eye wash instead of a sincere attempt on the part of company to find the root cause of the problem by doing why - why analysis instead of following analysis by paralysis methods.

My request is not only to correct the problem ASAP but also provide compensation of Rs 12000 for suffering to my parents who are Sr citizens.

Ritu
([protected])

Dear complaint forum,

I purchased an LG refrigerator in[protected] from Subham Electronics Jorhat and on 11th May 2012 I had some problem in it. The defect was in plain language - the fridge does not turn cold but the power was working. I lodged a complaintt in the service centre on[protected], through telephone and the number is [protected] and the person operating the call bluntly replied that due to disturbance in electric power and load shedding they already have many complainants pending service and hence could not give me any probable day when they can turn up to examine my fridge but noted down my complaint my landmark and phone details. I patiently waited for a reply but I did not receive a single phone call from the service centre. I repeatedly called on every alternate day to know if my turn has come but their replies were as blunt as their service. I did not receive a single call. In between a person came and after examination said that the gas has to be refilled. I called the Manager/ in charge and narrated my problem and their poor response and he assured me to turn up on[protected] but in vain. I re- called him on[protected] and again requested him to do the necessary and on that day a person came refilled the gas and mend the fridge and I paid Rs 863/- for the gas and other charges. But again after two days the problem persisted and I again called the service centre on[protected] and they said that to-day ie[protected] a person will attend me but no one turned up. I called the service centre at 10.30 am and till then the operator could not give me any details if anyone would attend me or not. I then called up the Manager/ In charge and sentised him about the whole matter in harsh voice and then he replied that the person who was supposed to attend me met with an accident and again asked me to wait till tommorrow.

My dissatisfaction with the service centre here in Jorhat is that the persons are inefficient and does not know how to deal with consumers like us. My complaint is I never received any phone call to follow up with my complaint and also received no feed back calls which is very displeasing for a brand like LG Electronics. I have an LCD Tv and also a Washing Machine all LG but now i do not intent to buy more of your produts due to your poor service. But being a consumer this is my humble request to take note of my problem and also take immediate action against the team in Jorhat service centre.

Thanking you,
Mrs. Leena Doley,
Tarajan, Jorhat.

FOUR YEARS SINCE USING THIS SFF MODEL,NEVER REALLY SATISFIED AS EXCESSIVE MOISTURE IN WHOLE UNIT SPOILS THE EATABLES ESPECIALLY VEGETABLE TRAY AT THE BOTTOM.( VEGETABLES IN VEGETABLE TRAY GETS FILLED WITH WATER.)

Persistant water leak

I have lodged complaint with reference number (RNA[protected] and only after 3 days one person from (Vizag enterprises) came to home to attend the complaint and he didn't bring in necessary equipments with him to attend the complaint, and immediately he told that this was becuase of voltage fluctuation and we need to change the booster, and when I told him that another AC is working fine without any issue and our area didn't have voltage fluctuation he told that he will bring in some equipment to test the booster.

And after that he never turned up, it's be two weeks so far, NEITHER that person (he not even telling his name whenever I asked for, but his mobile number is -[protected]) NOR Vizag enterprises ([protected] and person name who attended my call was Pavithra) have provided responsible answer, both of them (one who attended the complaint intially and Pavithra from vizag enterprises) simply providing the response that, will be attended, but no one turns up...

This is really disgusting and frusturated with the way service been handled and those two people responding to their customer, some one should intervene and make them to realize how important Customers are and how well they need to be treated. This creates distrust on entire LG products.

Message: :

we had complained on ur no.s several times but there is no response , they came and changed the motors ,but stilll its not working , i contacted ur cust. service ,they said they will call back, but no calls came till now , i m facing so many troubles after investing in such a big said name LG, but sorry will nvr buy and will nvr sugesst to any , consider it to be my last try to reach LG, i my self is a advocate , i knw how to handle this matter , hope u ppl will take a immediate action . regards Renu khandelwal (Ravi Khandelwal (Advocate Rajasthan high court)

To whom it may concern.

From: Nagaraj, Bangalore

I purchased a LG Refrigerator just 2 weeks back & already it has stopped working.
Heard loud noise of the compressor & now, it is not cooling.

We filed a complaint wtih LG customer care & for 5 days all we got was courteous calls from LG service.
They seem to read out the apology & never meant that.
They asked us to switch on the refrigerator properly & keep the settings to low.
Low or high this is supposed to work. Otherwise they shouldnt give the settings.

Anyway, they said technicians would come & fix the problem. Since 5 days we are calling the service station to have a technician visit us. Finally they closed the ticket saying not reachable.
We gave 2 different phone numbers, none of which have any calls from LG or ayone.

I raised a new ticket: RNA[protected].
No response from service station.

After escalation we got a number of Ajay Kumar: [protected]. Who never responds to the calls.

We are lost on what to do.

We highly recommend not to go for LG refrigerators for those who are looking to buy one.

Poor quality of the machines, poor service.

Regards,
Nagaraj

I bought LG P500 (Android Phone) in June 2011. After Dec 2011, my phone started giving problems. It started hanging, response time was also very high (there was time lag). While typing messages, the alphabets were displayed after 2-3 seconds, after selecting some option, the window opened after 4-5 seconds. I went to service centre and my phone was formatted. It worked nicely for 15-20 days. Again the problem started. Recently phone developed network problem. Whenever there is an incoming call, the network goes off. From the last 3 months, I have been going to the LG Service centre every 15 days, Every time my phone is formatted. All the problems still persist. Last month the motherboard was also replaced, but that did not help either. I am fed up from the phone. Please assist me at the earliest.

To
LG Electronics

I had made a complaint regarding the non cooling of my LG A/c on 03/05/2012 by which their engineer visit on 04/05/2012 and told me that their is a leakage in the coil due to which machine is not able to cooling,i told him to take necessary action and next day 2 workers of LG had taken my a/c from my home for repairing on 12/05/2012 they bring the machine in same condition no cooling is there we again lodge a complaint in LG customer care next day engineer visited my home and told me that the problem is in Compressor we again told him to repair or change it and the very next day they had taken up the A/c and after 6-7 days on 26/05/2012 they bring up the machine by saying that we had change the compressor now your A/c is perfect but still there is no cooling.It's a humble request to u to take up the necessary action so that we can relax at our home.Kindly look into the matter at the earliest

Thanks
Chayan Gupta
D/2 146-147
Jeevan PARK,Pankha Road
Uttam Nagar
New delhi-11059
[protected]

Hi,
I am Riyaz. I am using LG Frize from last 1 year i am not at all satisfied with the product . More over i have been trying to contect with Call center i Am not getting any healthy answer from there.

I would request you to kindly look in to the matter.

Regards,
Riyaz
[protected]
Manager
DIL UK

Washing machine top loading type developed repair in the bowl spin . Spinning was not uniform and it wips . The Machine was sent to their authorised service point by name M/S Lakshmi tronix,Indira Gandhi Road, Fair Lands Salem, Ph No.[protected]. The machine was taken for servicing on 19th May 2012, and until 25th May 2012, they have not done anything to the machine. When followed up we got the feed back that no service person available . As I got frustated with the service provider, I have asked them to return the machine. The machine is available for dumping in the garbage. Lousy people!!!

Dear Sir/Madam
5 months ago I had a mobile Purcses which have lost the keypad.so kindlye change my mobile keypad because i have not see the service center in Hathras otherwise send the service center address on my mobile no:-[protected]


Thanks&Regards
Deepak Gupta
[protected],[protected],[protected]

Note:-Please send service center address my mobile no.:-[protected]

I had purchased LG window AC MODEL NO.LWN1865BC on[protected] . Last year in around June the Gas got leaked & we got it repaired from LG service center which took around Rs.1700/- .Now this year also again the Gas leaked on[protected]. I booked complaint via Job NO. RNA[protected] and the company's engineer (Mr. Waseem Akram )came .On checking the AC he said that the Gas leakage is their & it needs to be sent to service center ,no other problem ,as he checked the AC 2-3 times. The same day AC was taken to service center. Next day I get call from the service center & being told that coil is also damaged & charges for that is around Rs. 2000/- apart from refilling of Gas which is around Rs.1900/-. .that is total around 4000/-. (with a guarantee of three months for leakage only).
When a comp. charges too much for refilling of gas & every year we had to get it refilled that it shows very poor service of the Brand.
An engineer checks AC , finds a fault ,updates customer & after sending the same set to the service center ,new problems / defects are told & being asked to pay more .It shows that their is Comp's system fault , as the different persons are giving different defects for the same set.
The customer is having no other option but to get it repaired from the center.

I have raised a complaint for my LG window AC (RMA[protected] on 18th May 2012. The engineer visited our home on 7th May and told us that the AC need to be taken to workshop for Gas refilling and will be picked within day or two.

Since then there is no response from the service centre. I have followed up with the customer care 2 times and they have provided me with the Noida service centre phone number[protected] calling on which do not respond.

Now I am planning to get it repaired on a local vendor.

I will not recommend any body to sign their AMC servicing contract as their service is really pathetic.

Thanks,
Amit.