LG Electronics Complaints & Reviews

LG is not a reliable company at all. I have purchased two door refrigerator last year and it stops working now. I have registered so many complaints to LG corporate office, service centre in Greater Noida. While talking to them numerous times, they had this new story everytime, spare part out of stock... and order...., engineer will come...., what the the engineer didn’t rang you...., wait I connect you with him……long hold for approx.. 20 min, yes, it’s true that I have waited for 20 min to trace whats going on. Later I told the guy to provide me Managers contact number as I was too annoyed with the system. He gave me his number, after ringing the manager(Mr. Ram Chandra, Greater Noida) he assured and promised me that he will call me after investigating the same, but he didn’t rang (SAT 19 May). After when I tried ringing him his mobile was switched off. This shown how hardworking they are. I again rang service centre to get senior managers number this time, they hesitated to provide the same, but finally gave Mr. Atul Wadhwa (Branch Service Manager), after ringing him, I didn’t understood my problem instead listening he said I am driving, I am in a meeting, finally I got a call from someone assuring that he is delivering one standby fridge after a day (Mon 21st May) . Still now I have not got any standby fridge or any problem sorted. AT THE END THAY ACTUALLY DON’T WANT TO LISTEN. NO SUPPORT, NOW THEY ARE DISCONNECTING MY PHONE. TELL WHAT TO DO. THIS IS REALLY AWAFULL.
PAM KAUR pam.[protected]@saveer.com

Dear Sir,
Dear Sir,

I have bought a 42 inches LCD of LG in Jan-2008 for Rs 76000 and it has all of a sudden stopped working.When contacted the LG people, they refuse to do anything as they say that the product has become Obsolete and I was advised by the LG dealer Ms. Maximo LG service to sell the 42 LCD to them for Rs 15000.

Please help me to get my LCD repaired or Replaced as i was promised 65000 hours of back up by the LCD and also 15 years of functioning.

PLease help.

Warm Regards,

Rajesh Diwan
[protected]

This complaint is regarding our LG window AC service .I logged the complaint regarding the Ac Cooling,under complaint No. RNA[protected] .Two Persons came from LG at our residence and they told us that there is a gas leakage from our AC for which they took the AC out with them to service station to rectify it .But when they came after 10 days to fit the AC back,then they didn't close the AC lid properly and it was open (which I saw later when they were gone) .They charged me Rs1640 for repairing the AC gas.I logged the complaint again under complaint no. RNA[protected] ,after doing several calls for my AC open lid.Two executives came who told us that the AC lid clip is broken by the executives who came to fix it earlier .Now ,they have put a cello tape to close it .Is this a way that a Professional company is dealing with the consumers complaints ??Pathetic services by LG as nobody in the service station is ready to respond to the clients complaints after doing several calls.Moreover ,nobody is picking up the calls in service station .I am a senior citizen (62 years old) ,they have tortured me badly .Now I want an answer as what should i do as after coming from LG service station my AC lid is broken by LG executives only & who will repair it??

Regards ,
Bhupinder Kaur Sarna
[protected]/[protected]

I had purchased LG P970 on January this year. Within two days the display damaged (dark line in display) and the shopper (Mobility, TVM) replaced with a new one. This again damaged in two weeks and I submitted to LG Service center TVM (kesavadasapuram) and got replaced with a new set from company, after waiting for three weeks. Now (it is 5th month after purchased) the display damaged again and when I presented to the service agent, they replied that nothing can do. Told me that there are water presence inside the mobile so that they are helpless and no warranty also. I was handling the set with more care as it is expensive one and didn't wet in my knowledge.

The service agent says that the main board want to replace and this costs almost similar to a new set. The mobile was bought with 1 year replacement warranty on damage or stolen.

I bought a LG AC back in 2008 which is under AMC since last 3 years.

From the day i bought it, there were signs of water leakage and condensing of ice. Every Time i complain about the water leakage problem, some technician comes and does a quick fix, but the problem again pops up in few days. I have made n number of calls for this issue which still persists,

I am fed up with the AC and the leakage problem. LG has a bunch of good for nothing technicians who cannot resolve a simple issue.

I would never recommend anyone to opt for LG products given its low product quality complimented with even worse customer service.

Dear Sir,

I had bought a 42 inches LG LCD ( 42LC4R ) from Cams Corner here in Kolkata. The LCD is now 4 years old and it has all of a sudden stopped functioning. The service people of LG was called and they came and checked the same and they communicated the same that a spare part of the TV is not working so it has been ordered and they will replace it. But now a month has passed that no one came and instead I receive a call from the Service centre that my LCD has become Obsolete and the spare part is now not available. Please help me as my LCD costed me Rs 76,000. Kindly help me to contact the LG electronics senior people and kindly get my LCD replaced.

Thanks
Rajesh Diwan
[protected].
[protected]@indiatimes.com

I have bought my AC in a finance scheme for Reliance Digital at an out-let in Bhubaneswar, Odisha on 18th, May, 2012. The representatives/sales men in out-let had specifically committed that my AC will be installed the very next day. However till now no one has come to install the same and the AC is laying ideally at my place. Not only the company personnel have deceived me into buying the product from them on the pretext of false commitments but they have resorted to unfair trade practice in so far as that they have falsely represented, that the standard, quality and grade of services shall be as per best industrial practice. I have been inflicted with immense inconvenience and mental harassment. The injury and loss has directly flown from the negligence of the Company and has effected my legally protected interest, thus it pertinently attracts Section 14(1)(d) of the Consumer Protection Act, 1986 and an award of compensation is sine qua non.

Split AC LG 1.5 Ton is not working well, water is leaking in the inner instrument. cooling is not upto the desired level.

My name is adesh kumar, I have LG TV at home , which is causing some problems, but companies agent at concerned place who is supposed to provide service is not at all entertainig our calls, He do not receive calls & even if he receives, only promices to come but havn't shown his face till now. We have never expected this kind of service from LG, I want to raise this issue to higher level.And i am anticipating some kind of action.
Service is very BAD and from 10-11 MONTHS not get TV repaired
i registered a complaint LG TV before 10-11 months from LG customer care in muradnagar ,
So LG service man take away the TV kit for testing and now we are tired to call them to fix our kit to TV. They are just pushing us saying that some more days required, From 10-11 months that guy is repairing our new branded TV's KIT. This is so iresponcible service given by LG sERVICE CENTRE MURADNAGAR.

ADESH KUMAR
[protected]

I HAVE PURCHASED LG DOUBLE DOOR REFRIGERATOR LAST YEAR ON[protected]. IT HAS THE PROBLEM IN THE FREEZING SYSTEM. THE FREEZER DOES NOT WORK PROPERLY. FOR THAT I HAVE COMPLAINED TO LG CUSTOMER CARE, AND THE EXECUTIVE HAS COME FROM LG CARE. HE CHECKED ALL THE THINGS., HE FOUND NOTHING DEFECTIVE IN THAT. BUT MY PROBLEM HAS NOT BEEN SOLVED TILL NOW. THE REFRIGERATOR HAS COST ME 18000 LAST YEAR, AND IN SUCH PRODUCT, I AM FACING SUCH PROBLEM WHICH MAY BE PRIMARY REQUIREMENT OF THE CUSTOMER.
I WANT SOLUTION AS SOON AS POSSIBLE. OR I HAVE TO GO FOR LEGAL.

DINANATH BHAGAT.
MOB. [protected]

I have given the complaint on around 10/Apr/2012 my window AC is not cooling properly, after that they have taken that AC to workshop return back after 3 days. At that time i am not running my AC since the weather is ok , but after 1 month I started my AC and again it was not cooling properly , Engineer came and told me compress is not working again my AC went to workshop and yesterday it came . But again it was not cooling and even now the temperature setting is not working properly. Please help me on this ASAP.

LG Area Service Manager Mr. Sameer Dhiman - [protected]


Ashish Gupta
[protected]

I would recommended not to buy LG products, I have purchased the LG fridge & washing machine from Croma reputed shop.
After 1-2 month we noticed that there is an issue with fresh zone tray of the fridge which falls down when we bring it out.
We make a complaint the service simply comes and check says you could put even 1/2 kg because of it falling and you have to puch tray slowly so it will not fall ..this is something we are not expecting It could be an minor thing but irritates us as we remove and falls down sometime.
I make another complaint on this on june 2012...Again service guy come and told us that model is that u need to pull out fresh zone tray completely ...again surprised both answer is matched ...It is a 190 lts fridge purchased at around 11000. Now we this its an manufacturing defective piece they have send to us.
Even Croma where we buy did not help much and ask us to check with them only
I only want to say do not go with either of LG product...

I PURCHASED A LG MICROWAVE(MJ3281CG-DDRQEIL) ON 1ST WEEK OF APRIL. ALONG WITH THAT I PURCHASED REFRIGERATOR AND WASHING MACHINE. MICROWAVE IS NOT WORKING FROM THE FIRST DAY. CALLED TO SERVICE STATION ON THE SAME DAY BUT ITS MORE THAN A MONTH. NO BODY IS RESPONDING FOR MY ISSUE. AFTER SPEAKING TO SO MANY PEOPLE STILL NO RESPONSE. NO BODY IS GIVING ME THE COMPLAINT NUMBER ALSO. AFTER A MONTH A TECH GUY CAME TO MY PLACE AND BREAK THE CHASES AND SAID MOTOR IS NOT WORKING NEED TO REPLACE. ON A BRAND NEW PRODUCT NOT EVEN COOKED FOR ONCE AND SOMEBODY SAY PART IS NOT FINE IT SHOWS THE QUALITY OF PRODUCT. BEING A CUSTOMER CAN UNDERSTAND IT A ELECTRONIC PRODUCT CAN GO BAD BUT ON THE FIRST DAY IF ITS NOT WORKING FINE SHOWS THAT IT WAS NOT CHECKED IN FACTORY BEFORE SHIPPING TO CUSTOMER. NOW CUSTOMER HAVE TO PAY HIS TIME TO MAKE IT WORKING. THE WORSE PART IS NO BODY IS RESPONDING IN PROPER MANNER. MY TRUST TOWARD THE BRAND IS BROKE. PEOPLE WHO PUT A COMPLAINT ON MY CASE LATER STOP PIKING THE PHONE ALSO. THE BIGGEST IRONY OF THE SITUATION IS ITS A WORLD BRAND NAME. IT HAPPEN THAT THE PRODUCT CAN GO BAD BUT WHAT BOUGHT THE SERVICES, HOW ANY SERVICE STATION CAN STOP GIVING THE SERVICES OR NOT EVEN BOTHERING BOUGHT THE SERVICES. I WOULD LIKE TO MENTION THE NAME OFF ALL THE PEOPLE WHO ALL DENIED TO SUPPORT DIRECTLY OR INDIRECTLY. KIRAN FROM LG SERVICE STATION INDUSTRIAL AREA PHASE 2 CHANDIGARH. SHE GAVE ME HER ASM(SAHIL) NUMBER TO CALL BUT HE DID NOT PICK MY PHONE CALLED 5 TIMES. I CAN UNDERSTAND PERSON MIGHT ME BUSY BUT CAN CALL BACK BUT NO RESPONSE.
I'M COMPLETELY DISSATISFY WITH PRODUCT COMPANY AND SERVICES THE MAIN. THIS MY HUMBLE REQUEST PLEASE CONSIDER MY PROBLEM AND LOOK FORWARD FOR IT.

NITIN
#3371/1
47-D
CHANDIGARH
[protected]

Hi,
I had complain regarding my AC which is working , not geting ON , but no response from LG service, what we understand poor service or monopoly that once the customer purchage the product then they can do nothing.

I have a LG Air conditioner in my office. Ac is working but not providing cooling.Regarding this I want a person who will repair my AC.Kindly please revert me back with positive response.

Dear Sir,
We have purchased a LG refrigerator(Model No 365YMQG4) on 17th March 2010 from Kolkata (Bill no-2530/09-10, Channel Four Agencies,12 D Chakraberia Road (North), Kolkata).
The compressor is under warranty for 5 years, but the part stopped working from the 13th of May,2012 and I have
contacted your customer care about this several times. Technical experts from your company visited my residence in Kolkata where the refrigerator is currently located. He claimed there was ‘gas leakage’ from Compressor. On the second visit on 14th May 2012, he said that the compressor needed replacement and contacted his Noida office about the problem in our presence. Our registered complaint is:
Complaint No: - on[protected] – RNA[protected]
After repeated calls to Kolkata office (Mr. Prasad and Mr. Subir Pal) and the floor supervisor Mohammad Umar at the Noida helpline number, there is still no resolution to my problem. They keep claiming that the part is in transit and would be replaced soon, but to no resolve.
Thus, we would like the fridge to be replaced immediately to avoid further harassment. Unless this is done, we are left with no option but to approach the consumer court and seek compensation for the unacceptable service lag and defective product sold to us.
Yours truly,
Surendra Kr Ganeriwala
Flat 6, 2nd Floor, Radha Niketan,
28B Rowland Road Road
Kolkata- 700020
Ph No: [protected]
Email ID: [protected]@hotmail.com

I purchased an LG split A.C. in Varanasi (U.P.) in 01 July 2010 and after 2year my AC is not working properly
I call the service engineer & come and check the AC he said that your AC is working there is no problem and he want away but they haven't resolve my problem After long time follow up they didn't resolve my problem so i call outsider AC engineer when he check my AC he said that some part are damage and that part u will get from LG service canter only now when i call in service center , they are not giving that part, and even they are doing that service them self

THE AFTER SALES OF LG PRODUCT IS PATHECTIC WITH EAMS TO ATTEND PROBLEMS - WE ARE ONLY WORRIED ABOU AFTER SALES WHICH IS REALLY PATHECTIC...IN THE HIGHLY CHALLENGING ENVIRONMENT SPEED IS THE ESSENCE RAHTER THAN GIVING EXCUSES.....COMPLAINT NO RNA[protected]...WE EXPECT SERVICE TO BE QUICK TO MEET OUR REQUIREMENTS.

I have a LG refrigerator model 462 PLC purchased from ABHI ELECTRONICS,J-138,sector-10 FARIDABAD vide receipt no.681 dt. 24.01.2005 in the name of WIPRO LTD.

It developed some problem of noise so we called MAA BHAGWATI AIRCONDITION booth no. 26 sector-21D who replaced FAN motor & charged Rs.1100 /= on 23.11.2011 vide their receipt no. 130
It again gave trouble of no cooling in fridge section & low cooling in freezer section in april 2012.Again person from MAA BHAGWATI was called who charged about Rs.1500 /= & fixed up new fan motor in fridge, but no improvement was noticed.
so I called xpert service centre whose Engineer Mr. Sanjeev filled up gas on 09.05.2012 & charged Rs.1550/= vide receipt no.1412. No improvement was noticed .Again on 10th may 2012 Mr.sanjeev engineer of xpert service centre was called who changed one sensor and charged Rs.950/= vide receipt no. 1415 dt. 10.05.2012
Again no improvement is noticed and it is HIGHLY UNSATISFACTORY.I called xpert service centre again but Mr.sanjeev is not responding.
My complaint no. is GH 619082 K at xpert serAAvice centre. on 09.05.2012

I'am now making a request through this mail with copy to LG to rectify the defect,otherwise i will report the matter to consumer court. I have all the records to fight the case.Hope for an acknowledgement & quick redressal of my complaint.

Farooq Saulat, House No.260,Sector-46, Faridabad
Mobile:- [protected]

I had raised a compliant on 15th May regarding my Split AC not working with LG Customer Care (complaint No. RNA[protected]. The technicians visited the same day and found that the outdorr units compressor is faulty and need replcement. Since than till date I am not getting any proper response from customer care and everytime a new complaint number is raised. technicians come and find the same fault and go away. There is no senior person in the hierchy whom this can be higlighted. I have never faced such useless service from any other company and this is very common for LG. The customer care executed have very less technical knowledge and does talk non sense sometimes. I am totally fedup and would request that action be taken towards LG services and improve its promptness.