LG Electronics Complaints & Reviews

To whom it may concern.

From: Nagaraj, Bangalore

I purchased a LG Refrigerator just 2 weeks back & already it has stopped working.
Heard loud noise of the compressor & now, it is not cooling.

We filed a complaint wtih LG customer care & for 5 days all we got was courteous calls from LG service.
They seem to read out the apology & never meant that.
They asked us to switch on the refrigerator properly & keep the settings to low.
Low or high this is supposed to work. Otherwise they shouldnt give the settings.

Anyway, they said technicians would come & fix the problem. Since 5 days we are calling the service station to have a technician visit us. Finally they closed the ticket saying not reachable.
We gave 2 different phone numbers, none of which have any calls from LG or ayone.

I raised a new ticket: RNA[protected].
No response from service station.

After escalation we got a number of Ajay Kumar: [protected]. Who never responds to the calls.

We are lost on what to do.

We highly recommend not to go for LG refrigerators for those who are looking to buy one.

Poor quality of the machines, poor service.

Regards,
Nagaraj

I bought LG P500 (Android Phone) in June 2011. After Dec 2011, my phone started giving problems. It started hanging, response time was also very high (there was time lag). While typing messages, the alphabets were displayed after 2-3 seconds, after selecting some option, the window opened after 4-5 seconds. I went to service centre and my phone was formatted. It worked nicely for 15-20 days. Again the problem started. Recently phone developed network problem. Whenever there is an incoming call, the network goes off. From the last 3 months, I have been going to the LG Service centre every 15 days, Every time my phone is formatted. All the problems still persist. Last month the motherboard was also replaced, but that did not help either. I am fed up from the phone. Please assist me at the earliest.

To
LG Electronics

I had made a complaint regarding the non cooling of my LG A/c on 03/05/2012 by which their engineer visit on 04/05/2012 and told me that their is a leakage in the coil due to which machine is not able to cooling,i told him to take necessary action and next day 2 workers of LG had taken my a/c from my home for repairing on 12/05/2012 they bring the machine in same condition no cooling is there we again lodge a complaint in LG customer care next day engineer visited my home and told me that the problem is in Compressor we again told him to repair or change it and the very next day they had taken up the A/c and after 6-7 days on 26/05/2012 they bring up the machine by saying that we had change the compressor now your A/c is perfect but still there is no cooling.It's a humble request to u to take up the necessary action so that we can relax at our home.Kindly look into the matter at the earliest

Thanks
Chayan Gupta
D/2 146-147
Jeevan PARK,Pankha Road
Uttam Nagar
New delhi-11059
[protected]

Hi,
I am Riyaz. I am using LG Frize from last 1 year i am not at all satisfied with the product . More over i have been trying to contect with Call center i Am not getting any healthy answer from there.

I would request you to kindly look in to the matter.

Regards,
Riyaz
[protected]
Manager
DIL UK

Washing machine top loading type developed repair in the bowl spin . Spinning was not uniform and it wips . The Machine was sent to their authorised service point by name M/S Lakshmi tronix,Indira Gandhi Road, Fair Lands Salem, Ph No.[protected]. The machine was taken for servicing on 19th May 2012, and until 25th May 2012, they have not done anything to the machine. When followed up we got the feed back that no service person available . As I got frustated with the service provider, I have asked them to return the machine. The machine is available for dumping in the garbage. Lousy people!!!

Dear Sir/Madam
5 months ago I had a mobile Purcses which have lost the keypad.so kindlye change my mobile keypad because i have not see the service center in Hathras otherwise send the service center address on my mobile no:-[protected]


Thanks&Regards
Deepak Gupta
[protected],[protected],[protected]

Note:-Please send service center address my mobile no.:-[protected]

I had purchased LG window AC MODEL NO.LWN1865BC on[protected] . Last year in around June the Gas got leaked & we got it repaired from LG service center which took around Rs.1700/- .Now this year also again the Gas leaked on[protected]. I booked complaint via Job NO. RNA[protected] and the company's engineer (Mr. Waseem Akram )came .On checking the AC he said that the Gas leakage is their & it needs to be sent to service center ,no other problem ,as he checked the AC 2-3 times. The same day AC was taken to service center. Next day I get call from the service center & being told that coil is also damaged & charges for that is around Rs. 2000/- apart from refilling of Gas which is around Rs.1900/-. .that is total around 4000/-. (with a guarantee of three months for leakage only).
When a comp. charges too much for refilling of gas & every year we had to get it refilled that it shows very poor service of the Brand.
An engineer checks AC , finds a fault ,updates customer & after sending the same set to the service center ,new problems / defects are told & being asked to pay more .It shows that their is Comp's system fault , as the different persons are giving different defects for the same set.
The customer is having no other option but to get it repaired from the center.

I have raised a complaint for my LG window AC (RMA[protected] on 18th May 2012. The engineer visited our home on 7th May and told us that the AC need to be taken to workshop for Gas refilling and will be picked within day or two.

Since then there is no response from the service centre. I have followed up with the customer care 2 times and they have provided me with the Noida service centre phone number[protected] calling on which do not respond.

Now I am planning to get it repaired on a local vendor.

I will not recommend any body to sign their AMC servicing contract as their service is really pathetic.

Thanks,
Amit.

LG is not a reliable company at all. I have purchased two door refrigerator last year and it stops working now. I have registered so many complaints to LG corporate office, service centre in Greater Noida. While talking to them numerous times, they had this new story everytime, spare part out of stock... and order...., engineer will come...., what the the engineer didn’t rang you...., wait I connect you with him……long hold for approx.. 20 min, yes, it’s true that I have waited for 20 min to trace whats going on. Later I told the guy to provide me Managers contact number as I was too annoyed with the system. He gave me his number, after ringing the manager(Mr. Ram Chandra, Greater Noida) he assured and promised me that he will call me after investigating the same, but he didn’t rang (SAT 19 May). After when I tried ringing him his mobile was switched off. This shown how hardworking they are. I again rang service centre to get senior managers number this time, they hesitated to provide the same, but finally gave Mr. Atul Wadhwa (Branch Service Manager), after ringing him, I didn’t understood my problem instead listening he said I am driving, I am in a meeting, finally I got a call from someone assuring that he is delivering one standby fridge after a day (Mon 21st May) . Still now I have not got any standby fridge or any problem sorted. AT THE END THAY ACTUALLY DON’T WANT TO LISTEN. NO SUPPORT, NOW THEY ARE DISCONNECTING MY PHONE. TELL WHAT TO DO. THIS IS REALLY AWAFULL.
PAM KAUR pam.[protected]@saveer.com

Dear Sir,
Dear Sir,

I have bought a 42 inches LCD of LG in Jan-2008 for Rs 76000 and it has all of a sudden stopped working.When contacted the LG people, they refuse to do anything as they say that the product has become Obsolete and I was advised by the LG dealer Ms. Maximo LG service to sell the 42 LCD to them for Rs 15000.

Please help me to get my LCD repaired or Replaced as i was promised 65000 hours of back up by the LCD and also 15 years of functioning.

PLease help.

Warm Regards,

Rajesh Diwan
[protected]

This complaint is regarding our LG window AC service .I logged the complaint regarding the Ac Cooling,under complaint No. RNA[protected] .Two Persons came from LG at our residence and they told us that there is a gas leakage from our AC for which they took the AC out with them to service station to rectify it .But when they came after 10 days to fit the AC back,then they didn't close the AC lid properly and it was open (which I saw later when they were gone) .They charged me Rs1640 for repairing the AC gas.I logged the complaint again under complaint no. RNA[protected] ,after doing several calls for my AC open lid.Two executives came who told us that the AC lid clip is broken by the executives who came to fix it earlier .Now ,they have put a cello tape to close it .Is this a way that a Professional company is dealing with the consumers complaints ??Pathetic services by LG as nobody in the service station is ready to respond to the clients complaints after doing several calls.Moreover ,nobody is picking up the calls in service station .I am a senior citizen (62 years old) ,they have tortured me badly .Now I want an answer as what should i do as after coming from LG service station my AC lid is broken by LG executives only & who will repair it??

Regards ,
Bhupinder Kaur Sarna
[protected]/[protected]

I had purchased LG P970 on January this year. Within two days the display damaged (dark line in display) and the shopper (Mobility, TVM) replaced with a new one. This again damaged in two weeks and I submitted to LG Service center TVM (kesavadasapuram) and got replaced with a new set from company, after waiting for three weeks. Now (it is 5th month after purchased) the display damaged again and when I presented to the service agent, they replied that nothing can do. Told me that there are water presence inside the mobile so that they are helpless and no warranty also. I was handling the set with more care as it is expensive one and didn't wet in my knowledge.

The service agent says that the main board want to replace and this costs almost similar to a new set. The mobile was bought with 1 year replacement warranty on damage or stolen.

I bought a LG AC back in 2008 which is under AMC since last 3 years.

From the day i bought it, there were signs of water leakage and condensing of ice. Every Time i complain about the water leakage problem, some technician comes and does a quick fix, but the problem again pops up in few days. I have made n number of calls for this issue which still persists,

I am fed up with the AC and the leakage problem. LG has a bunch of good for nothing technicians who cannot resolve a simple issue.

I would never recommend anyone to opt for LG products given its low product quality complimented with even worse customer service.

Dear Sir,

I had bought a 42 inches LG LCD ( 42LC4R ) from Cams Corner here in Kolkata. The LCD is now 4 years old and it has all of a sudden stopped functioning. The service people of LG was called and they came and checked the same and they communicated the same that a spare part of the TV is not working so it has been ordered and they will replace it. But now a month has passed that no one came and instead I receive a call from the Service centre that my LCD has become Obsolete and the spare part is now not available. Please help me as my LCD costed me Rs 76,000. Kindly help me to contact the LG electronics senior people and kindly get my LCD replaced.

Thanks
Rajesh Diwan
[protected].
[protected]@indiatimes.com

I have bought my AC in a finance scheme for Reliance Digital at an out-let in Bhubaneswar, Odisha on 18th, May, 2012. The representatives/sales men in out-let had specifically committed that my AC will be installed the very next day. However till now no one has come to install the same and the AC is laying ideally at my place. Not only the company personnel have deceived me into buying the product from them on the pretext of false commitments but they have resorted to unfair trade practice in so far as that they have falsely represented, that the standard, quality and grade of services shall be as per best industrial practice. I have been inflicted with immense inconvenience and mental harassment. The injury and loss has directly flown from the negligence of the Company and has effected my legally protected interest, thus it pertinently attracts Section 14(1)(d) of the Consumer Protection Act, 1986 and an award of compensation is sine qua non.

Split AC LG 1.5 Ton is not working well, water is leaking in the inner instrument. cooling is not upto the desired level.

My name is adesh kumar, I have LG TV at home , which is causing some problems, but companies agent at concerned place who is supposed to provide service is not at all entertainig our calls, He do not receive calls & even if he receives, only promices to come but havn't shown his face till now. We have never expected this kind of service from LG, I want to raise this issue to higher level.And i am anticipating some kind of action.
Service is very BAD and from 10-11 MONTHS not get TV repaired
i registered a complaint LG TV before 10-11 months from LG customer care in muradnagar ,
So LG service man take away the TV kit for testing and now we are tired to call them to fix our kit to TV. They are just pushing us saying that some more days required, From 10-11 months that guy is repairing our new branded TV's KIT. This is so iresponcible service given by LG sERVICE CENTRE MURADNAGAR.

ADESH KUMAR
[protected]

I HAVE PURCHASED LG DOUBLE DOOR REFRIGERATOR LAST YEAR ON[protected]. IT HAS THE PROBLEM IN THE FREEZING SYSTEM. THE FREEZER DOES NOT WORK PROPERLY. FOR THAT I HAVE COMPLAINED TO LG CUSTOMER CARE, AND THE EXECUTIVE HAS COME FROM LG CARE. HE CHECKED ALL THE THINGS., HE FOUND NOTHING DEFECTIVE IN THAT. BUT MY PROBLEM HAS NOT BEEN SOLVED TILL NOW. THE REFRIGERATOR HAS COST ME 18000 LAST YEAR, AND IN SUCH PRODUCT, I AM FACING SUCH PROBLEM WHICH MAY BE PRIMARY REQUIREMENT OF THE CUSTOMER.
I WANT SOLUTION AS SOON AS POSSIBLE. OR I HAVE TO GO FOR LEGAL.

DINANATH BHAGAT.
MOB. [protected]

I have given the complaint on around 10/Apr/2012 my window AC is not cooling properly, after that they have taken that AC to workshop return back after 3 days. At that time i am not running my AC since the weather is ok , but after 1 month I started my AC and again it was not cooling properly , Engineer came and told me compress is not working again my AC went to workshop and yesterday it came . But again it was not cooling and even now the temperature setting is not working properly. Please help me on this ASAP.

LG Area Service Manager Mr. Sameer Dhiman - [protected]


Ashish Gupta
[protected]

I would recommended not to buy LG products, I have purchased the LG fridge & washing machine from Croma reputed shop.
After 1-2 month we noticed that there is an issue with fresh zone tray of the fridge which falls down when we bring it out.
We make a complaint the service simply comes and check says you could put even 1/2 kg because of it falling and you have to puch tray slowly so it will not fall ..this is something we are not expecting It could be an minor thing but irritates us as we remove and falls down sometime.
I make another complaint on this on june 2012...Again service guy come and told us that model is that u need to pull out fresh zone tray completely ...again surprised both answer is matched ...It is a 190 lts fridge purchased at around 11000. Now we this its an manufacturing defective piece they have send to us.
Even Croma where we buy did not help much and ask us to check with them only
I only want to say do not go with either of LG product...