LG Electronics Complaints & Reviews

Reseller : Super AIR CON CO
21A, Dr Shudhir Basu Road, Khidderpore, Kolkata - 700023
Phone : [protected], [protected]
Date :06/03/2012
VAT No : [protected]

LG : Representative didn't came and repair the A/C so we are unable to use the already purchased A/C.
His No : [protected].

Please check with the representative and inform further to me.

Thanks,
Dr Sikha ghosh
[protected]
DrSikha.[protected]@GMail.com
HOD, Dept. Of Phycology, SSKM Hospital

Dear Sirs,

I had contacted several times your LG Service Centre and have spoken to LG Officers at Jaipur and regret to inform that categorically informed that they will not be able to help to replace the Vegetable Basket which I had purchased Single Door Refrigerator Model No. GL265GL (AMSQEBN-(IN), the Vegetable basket No. 043390JF1017 has broken and i had approached service centre at Jaipur and LG Call Centre . On contacting I was informed that they have discontinued the above model and as such it will not be possible to replace. PLEASE NOTE THAT AS LG OFFICERS INFORMED THAT AFTER 5 YEARS THEY REPLACE THE MODEL AND DO NOT TAKE ANY RESPONSIBILITY FOR SPARES/ACCESSORIES.

Please note that we in India do not buy a product for 5 years and replace the same we people take for life time which can run atleast 20 years.
We have requested several times to send the above model vegetable tray to your Jaipur Service deptt. Office so that the same can be replaced and for this we are ready to pay the amount.

With kind regards,
PAWAN MODI
Mobile: [protected]

I am a LG customer, located at Walchandnagar, Tal-Indpaur, Dist-Pune,Maharashtra. I have purchased a LG refrigerator Model No. GL-254AM5/2011 from LG dealer named "Pandhare Electronics" A/p-Natepute, tal-Malshiras, Dist-Solapur, Maharashtra. I have purchased the refrigerator on 23/4/2011 and i was using the same at my home. Meanwhile the refrigerator malfunctioned and stopped cooling on 26/1/2012. Thereafter I orally complained about the problem with the LG dealer but he paid no attention to the same. Thereafter again I lodged a complaint on 15/3/2012 with "Pandhare Electronics Natepute" and reported about the cooling problem of my refrigerator. The shopkeeker assured me that he will complain with LG electronics and arrange for the LG service as the complaint was well within the warranty period. Thereafter about a period of 15 days a LG recruit named Mr. Raju Kamble serving at Hadapsar office, Pune, visited my house and tried to repair the Refrigerator. That time he told that there was need to refill the gas which incurred a cost of Rs. 900/-. I paid him Rs.900/- and Mr. Kamble did some sort of repairing and went back, while going back he assured me the "Now your refrigerator will work properly and it will start cooling after few hours". Having faith in LG Iagreed with him.
But soon Irealized that my refridgertor is still not working and the same cooling problem persisted. Thereafter I called to LG customer care and reported the above history, after that the same person came from LG Hadapsar office and he changed a coil at the back side of the refrigerator and assured me that now the refrigerator will work ok and went away. But I saw that the refrigetor was still not cooling so i called him back on phone, and complained about the same problem, he told me that "Iwill visit you house again and this time I will surely solve your problem". But since then untill now nobody from LG has came and solved the problem.

Below given are the complaint number registered with LG from time to time.
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]

After lodgeing all the above mentioned complaints with LG, it is shocking that the LG is not caring about the customer problems and overlooking the same. During this period I could not use the refrigerator and I had to face mental hardship only due to the negligence in service by LG. This is certainly not a good thing for a reputed company like LG.

Please kindly pay attention to my case and get my refrigertor repaired as soon as possible or I unwillingly and unfortunately I will have to take help of consumer court and media.

My address is:
Deepak H. Palve
At-Bhorkarwadi, Post-Walchandnagar,
Tal-Indapur, Dist-Pune
Maharashtra.
Ph.No.[protected], [protected]

I purchased a LG fridge in February 2011. In First week of June 2011 Fridge started giving problem. The help line no:[protected] was not getting connected( I must have tried not less than 50 times). Thereafter I lodged complaint through the LG dealers , where from I had purchased the fridge( Amit Enterprises, Sarojini Nagar,New Delhi) on 7.6.12( at 1500 hrs.). Complaint id:[protected]. After lot of chasing one person landed at my place on 8.6.12 at 1900 hrs and told that gas had leaked and fridge needed gas filling . He had no answer why the gas leaked within one year and 4 months of purchase of fridge and told that on 9.6.12 some one will come for gas filling. We kept on waiting throughout 9.6.12 , but on one turned up.

Can you do something to get the problem attended , as one can understand how difficult it is to manage without fridge in peak summers.

Ramesh Kumar, B-315 Pragati Vihar Hostel,Lodhi Road,New Delhi-110003
Mobile No. [protected], e-mail id :[protected]@hotmail.com

I own a LG 4-star split AC for the past 4 years and recently on 30.5.2012,I had a problem with the outdoor unit as it was too noisy and
could notice ice-formation too. Immediately I called the LG Customer care and booked my complaint on the same day (Complaint No.RNA[protected]
and I was told that the service engineer would contact me in a couple of hours and that my complaint would be attended within 24hrs.
But nobody turned up on that day.Since the issue was related to "low gas", unfortunately,my AC had to remain non-operational in this extensive hot days.
I called the customer again on the next day but got an absurd reply that their call centre had some issues and hence the service engineer
could not be reached and I was again asked to wait for another 24 hrs. But there was no response for the next couple of days either.
I recalled them again on 3.6.2012 and the caller was so monotonous like a voice mail and she constantly repeated the same thing
(that they we were very sorry for the delay and they would consider my case on a "fast track" mode).It's almost 10 days now and
nothing and ABSOLUTELY NOTHING has happened ever since.No call from the engineer, no message from the customer care and nothing at all.
LG has the worst customer service and for all the buyers who are reading this review before deciding on your brand my big "NO" to LG.

Re. Complaint for Window A/C ( UNDER AMC )

Complaint No.[protected] Dated 11.5.2012

[protected] Dated 26.5.2012


Kindly note that above complaint has been attended two times but
it has not been cooling properly no action has been taken either by the help line or by the service centre.
Please take necessary action to repair the A/C without further delay, as we are suffering from more than twenty days and we need the A/c for heart patient.

I have registered a complaint for my LG Window Air Condition vide complaint no. RNA[protected] on 29-May-2012. The service men Mr. Manpreet Singh (Mobile- [protected]) and Mr. Raju (Mobile- [protected]) have taken my AC on 31-May-2012 for repair in service centre (under supervision of Senior Head – Ms. Shobha Pandey (Mobile- [protected])).

Now on 07-June-2012, I have not receive any call for response even all they are not picking my call in thease days. I think my AC has been stolen by thease guys.

Please do my favour as I have really fed up for this type of service.

VINEESH GULATI
Mobile - [protected]

I had bought LG Split AC on 18.05.2011 from Jeevanjee Refrigeration Engineers Lajpat Nagar Numbering 5KR3A ANLG-LSA.

I had made a complaint for Free Services in the m/o April 12 before the completion of warranty. But the services provided by them was not satisaftorly. Number of persons visits from LG service centre and each person has a different statement.

Anyhow at last one person admit that Gas is leaking and he refilled the Gas in the AC. But after 15 days again AC was not working properly. I made a complant for the same and still there was gas leakege. The person who filled the gas earlier did not tried to find the reason for gas leakage.

Now they want to provide the paid service for Rs, 2400/- while their service person does not provide the good services.

I am sorry to say inspite of good name in the market LG products and services are worst.

I request through you to help me in getting the AC repqired under warranty period.

Regards
Inder Bhushan Gupta
[protected]

MY LG CA HAS STOPPED WORKING FOR ALMOST 1.5 WEEKS NOW I GAVE A COMPLAINT IN LG customer care no.[protected] on 29 th may they told me they would send some one in 24 hrs but no one showed up hence i called the next day again i was told the same thing still no one showed so the third time when i called they gave me mr sudipta de's no i called him he told me that it was a band day so no one could come and only after 2 days would some...

I am using LG Refregerator .Working condition is not good.I am earing big sounds.

sir namaskar my self ramlaljain titilagarh from odisha my washing matchine wp 9251 last two months not funshing i complant to sub dealer time to time but thay are canot respond my complain kindly sulv very soon problem thank Q

Dear sir/mam,

Actually i purchased my LG SPLIT AC on 17/05/2011. After that your free service was not attended on time. We then called your customer care and then they came and justt attended for name sake. Then for past three to two to three months AC is not working properly and giving cooling properly. We have complained about this to your customer service above 3 to 7 times. Then one day the technician visited and just told that stabilizer problem you should change the stabilizer to double booster then it will work perfectly that was on last week of April. I also insisted the technician that any problem is with the AC if so tell. then i also insisted whether any problem with AC. He replied AC is working perfect and want to change the stabilizer(double booster) then it ill be OK. Then i purchased the double booster Stabilizer on 06/05/2012 at that time AC was under warranty.Then also AC is not working properly. I then again gave a complaint to your customer care three times. Recently on 01st may then 3rd may. But no response from your side then today I again called your customer care and the executive gave a electronics dealer named EBR enterprises and asked me to contact them tomorrow. That not my duty to call your electronics dealer. That’s your customer care’s job to send the technician if the we register any complaints. As per ytechnician’s suggestion I purchased the double booster Stabilizer on 06/05/2012 that time my AC was in warranty. On 18th of May my warranty has been closed. So why your technician have suggested us to change the stabilizer even then my AC is not working properly. Then it seems deliberately you have been making us the warranty gets closed and servicing without warranty. Your company is one of the well known brand in the market so only we purchased Your product. And on the same day I purchased another company (bluestar)AC which is running perfectly. But your customer service is worst and not upto the customer satisfaction. You justt be in position and see how worst is .Just one year over before the warranty period itself your product not working properly. What is the solution for this. Kindly reply me in this regard. I’m very much unsatisfied with your service and product. I want to get this problem solved as soon as possible.

WE ARE USING OUR LG REFRIGERATOR FROM ALMOST ONE YEAR . NOW HERE IS SOME PBLM IN FREEZER SO PLZ SOLVE OUR PBLM

I have a LG split air conditioner(in fact I have total 3 LG AC), which is under AMC with LG. The problem with my AC is that it does not cool adequately, so I registered a complaint (request no. RNA[protected] with LG customer service on 30/05/2012. The customer care executive assured me that I would get a call from the LG technician within 2 hrs(anyway I didn't got a call within said time) and my complaint will be attended within next 24 hrs.( this too didn't happen). The LG technician visited my place on 01/06/2012 and told me that there is a gas leakage and the unit needs to be taken to the service centre, for which he charged me 281 Rs. for transportation. The technician assured me that the transportation guys will come the next day and take the AC to the service centre, but as expected nobody showed up on the said day. I called the LG service centre( GENNEXT SERVICES authorised LG service centre) which is at a stone's throw away from my home, to know the reason; but got no satisfactory answer from the person online( VAIBHAV). My AC is still lying home till date (05/06/2012), even after registering the complaint and making so many follow-ups, So what's the use of my AMC with LG???????? This is the peak summer time and I am unable to use the product for the purpose I have bought it. This is how LG makes peoples LIFE GOOD.
Please make a note that I have been facing the same problem for the last one year but no permanent solution has been worked out, everytime the LG technicians take my AC to the service centre make some temporary adjustments and deliver it back tome after1-2 weeks, again after a month or so the same problem surfaces and again the same procedure is repeated. Actually I'm tired of this; LG please take a note and try and make my LIFE GOOD !!!!!!!!!!!!.

I purchased LG AC 1.5 Ton LWA19F2RDE5. Gas leaks from this AC every year. Worried about this, I took a prepaid AMC for this after the warranty was over. Following will tell you about there service standard.

- 27th May Morning - I lodged a complaint that my AC is not cooling.
-27th May 1500hrs - I received request number RNA[protected].
-29th May 1600hrs - An engineer calls me up and tells me that he will come on 30th. I insist that the requirement is urgent so he comes on 29th evening and says that AC will need to be taken to the workshop. Despite being in AMC, transportation charges are taken from me in advance. Upon asking if these shouldn't be paid after repair, I am told, this is company policy. If I don't pay transportation charges in advance, AC won't be repaired. So I pay up.
-30th May - Nothing happens. Nobody picks up the AC. Nobody calls for when it would be pickedup.
-31st May 1700hrs - I am told that AC will be picked up next day. Can't be picked up today because it is already 5PM. I am promised that it will be delivered back repaired within 01 day of pickup.
-01 Jun 1200hrs - AC is picked up. On the pick up challan is written very very urgent.
-04 Jun 1200 hrs - AC has not yet come back after filling up the gas. I call up maintenance center and they say they will call me back after finding out the details or I should call after 01 hour. I call up again after one hour and I am told to call after lunch.

I have already spend hours of my time and money in calling up the maintenance workshop and the engineer who visited.

Any time you call up customer care you feel they don't care. For everything there answer is, we will contact you in 48 hours.

So in this Delhi Heat with temperature of 45 degree plus, I am without an AC for 09th day today.

I made a mistake of buying an LG product. I won't repeat this mistake. I hope this review helps potential customers in realizing that LG after sales service is of no use at all.

Summary - STAY AWAY FROM LG. STAY AWAY FROM LG.

Dear sir,

I purchased LG P689 model from Maxtel, basavanagudi bangalore. within 1 month i started facing heating issue with my mobile. when i gave my mobile for servicing at LG service center KR road bangalore through Maxtel. and after 2 days of inspection service center told me the problem is due to USB Adapter and they changed my adapter. it was gauranteed to me that heating problem will not appear again.
within two hours of service i faced same heating issue with my mobile again and this time service person said heating is due to profile settings of the mobile which was same during first service.
I wrote 2 mails regarding same to [protected]@lge.com regarding same and there is no response from them on the matter.

It is very painful as consumer to run around service center for the fault of company as they sold such mobile and charger to me. and when i asked dealer to provide me replacement for the mobile he refused and said once the mobile is sold then he doenst have any role to play and said i need to talk to service center on replacement. when i asked service center on replacement they said it is not possible and i need to roam when ever i face such issues.
it is very painful to know in India consumers are left without any help.
please help me in getting mobile replacement as it is difficult for me to leave my duty and run around service center every time.

Name:Umesh Mudri
contact number:[protected]

Model LGP698
Dealer : Maxtel #76/4, Gandhi bazar main road , Basavanagudi
Date of purchase :21/4/2012 Invoice 262
Company:LG

SIR i am khudbuddin . i have purchase l.g split ac on 1342012. form past few days this ac make very noisy. i called customer care on[protected]. they told some one form our side will call you. and given request id has RNA[protected]. but still no call form lg side . when i call , they promise with in 24 hours call will come. pl some one how knows head of lg company and there email id ,send me to my id given below.
s.khudbuddin
[protected]@yahoo.co.in
[protected],[protected].

this is to register a complaint against LG air conditioner service centre. The service center, once you register a complaint bars your number - you can keep trying but it will always give an engaged tone till atleast a day from the time you make a complaint. The engineer never calls you back, and done not even pick up our phone. I would also like to put it in writing that LG erases all the history of your complaint once you call them again - I have made complaint with LG three times in May but in their records there is only one complaint. On top of that they have like Pankaj Choudhary as customer service agents who speak rudely and do not provide a resolution. Pathetic Customer Service. Dont buy LG products EVER!

We are having facing lot of problem and extremely dissappointed with LG AC and LG Customer Care Services both.
We purchased the AC in september 2011 and is under gaurantee by LG till september 2012.

Problems with AC
AC doesn't cool sometimes it gives code error H1 for about half an our or more.
AC is not at all cooling the room less than temperature 30 degrees.
AC is throwing water many times.


We logged a complaint with complaint number RNA[protected] for the AC on the 30th May, 2012 with executive Raj at customer care .
He said engineer will approach you within 24 hours. 3 days have been passed, no body even called us.

On, 2nd June, we called customer care again, and informed him again with the exisiting complaint number, the executive, Happy, said I am putting your complaint on urgent basis and engineer will reach you soon. After waiting for around 1 hour in room with has non-cooling LG AC under warranty, we have not received any call from anybody from LG. We called back again to the customer care, and there was a new executive sitting there to fool the customers, he given us mobile number-[protected] of LG, Ghaziabad, which is always coming busy for last five hours. We called again to the customer care, and asking to give us exact time, when the engineer will reach us? He said you can speak to our senior named Pooja Mathur, her number-[protected] is also going busy since 5 hours.In a day we had called 'n' number of times at your customer care number but no response.

Summer season is going on, not winter that we can wait for such a long time for your service person to come.

Name of your executives to whom we spoke today- Raj, Kuldeep, Happy & Priyanka.
We want our issue to get solved today itself at any cost.

On, 2nd night around 1.30 am, when the heat was intolerable, we called [protected], [protected] number many times but no one picked up, in the morning we received a call from [protected] and he told our engineer will reach you at 9-9.30 am surely. But it was all waste.

Now Customer care executives are putting the call on hold always and the above numbers are not picking up the phone.

We dont know from where we can repair this AC, should we go to any repairing shop and pay money for a gauranteed AC by LG. Where should we complaint as no one from LG is interested, where is the higher authority than LG?

Dear Sir,

Reference Complaint No. RNA[protected], Dated 15th May, 2012. Window A/C was reported for gas refilling
Issues:-
1. Wrong complaint was registered by Customer care representative on 10th May, 12 . A/c complaint was given and washing machine complaint was registered.
2. After registering the complaint on 15th May and several reminders, a/c unit was analysed by expert at my home and a quote of Rs. 2000 was given whereas customer care representative gave estimate of Rs. 1350( all inclusive).
3. Further , the expert offered to repair it on his personal level ( without registering with LG) at a price of Rs. 1500.
4. Complaint was again registered to customer center, who where not capable to handle the issue and provided the contact number of Ms.Manjari Yadav ( Apoorva Service). She was not at all helpful and didn't took the complaint seriously.
5.After 1 month struggle and paying Rs. 1713 {Invoice No.00020 - which is more than amount quoted by CC Representative} A/C unit was received back and the problem is still the same.
6. Again the complaint is registered. Ref. RNA[protected].

Looking forward for some serious action against concerned people and rectification of A/C .

Regards
Y K Singh
+91 [protected]