LG Electronics Complaints & Reviews

1. 31 May 2012 - Purchased a washing machine Model No.7222 from M/s Perfection Bhopal.
2. 01 June 2012 - Received SMS that your request id is RNA[protected].
3. 05 June 2012 - No one from LG came to install the machine.I contacted the customer care toll free no.I was told that the machine will be installed with in 48 hrs. No one contacted me.The request id is RNA[protected].
4.10 June 2012- Received a message from customer care that " LG Thanks you for giving an opportunity to service your product,Send 1 if Dissatisfied 2 if Satisfied "when actually no one came to my place to even open the machine it is still lying in my Drawing room as a show piece.I contacted the customer care the person told me that you will be contacted with in 48 hrs.( RNA[protected] No one contacted me.
5.12 June 2012-Complaint logged with M/s Perfection Bhopal regarding Installation of LG washing machine he contacted on phone the local LG office.They took my mobile no. and told me that you will contacted today.No one contacted me the machine is still lying in my Drawing room Packed.Please help.

VN Saxena
Plot No. 1 ,45 Bunglows
Bhopal

I bought LG split AC in 2010. It is not cooling the room. When I complained, service engineer visited and told that compressor is gone and needs to be replaced. Since it is under warranty, LG suppose to replace it. I have registered so many calls and have been calling serice center people. They are keep postponing the problem saying that compressor is not in stock. This is the worst service or response I ever had. I wanted to know how to approach ombuds man to file a complaint about this.pls advise.

Hi,

I have written lots of email to your LG Customer Care department,but no body is listening.

I have tried many contact nos which is given by your customer care.

01) Mr Engineer - [protected] : Only one day come and take Rs1130 for AMC, and now he is not picking the phone.

02) Mr Sandeep Kumer ( Area Supervisor) - [protected] : Just one day he pick the phone and saying that I am sending the engineer and talking in rudely and never again pick the phone.

03) Ms. Shobha Pandey - Customer Care Officer - [protected] : She never pick the phone.

04) Mr Amit Rathore - Service Area Manager - No response

05) Mr Sumit Bajaj - Branch Service Manager - [protected] : I have tried so many times, but he did not pick up the phone.


I am so surprise to see that in LG, no body is listening against my complaints - RNA[protected] , RNA[protected], RNA[protected].

Already , I have sent 10-12 times mail to LG Customer care department, but my complaint is not resolved.

With Regards,
Vikas Bhardwaj - [protected]

Dear Sir
Subject: Supplied AC but not installed past 6 days.
REF : AC- LSA5DR3S
Document NO: 70011322
Posting Date: 03/06/2012

I would like to inform you that, be have purchased AC from you on 03/06/2012 and you or supply on 06/06/2012. But only supplied AC you or not come properly installed so past 6 days we ar3e calling you customer care, LG Manger, next manger, service manger, service inchargers, technician, and still there are not responding by proper answer in this connection so many small company or doing very good service but your company only getting good name no proper answer from all your total department. Now Hence finally I am telling to you this type of work doing, you are losing your company name and LG company name. After seeing the letter what you will do please do the needful in this regards. This copy I m sending LG group of companies and then after going to consumer court

Thanking you

Yours faithfully


(AMIT SHRIVASTAV)

1. I Squadron Leader E Jani serving in Indian Air Force do hereby states a complaint against LG Electronics customer services. I have purchased an air conditioner on 30 July 2011 from M/s Modern Sales Chandigarh. The problems which I have faced will cover in point wise
(a) The dealer was not ready to put his stamp on the warranty card. He told that the bill is sufficient for getting the warranty on any items. Since I am not permanently posted at Chandigarh, this bill will not be valid at other states and shops. So I need a clarification on this point.
(b) The A/C filter cleaning was under free maintenance for 3 quarters from the date of purchase. Despite of calling and informing at the customer care address none of your representatives have turned out for the servicing till date.
(c) Recently during the third quarter, I had lodged a complaint No. RNA[protected] which is very well before the expiry of the date of free maintenance. The LG customer care personnel spoke to me and told that he is on the way to my place and will be reaching within 01 hour. I had waited till evening 1800 hrs leaving all my service requirements and busy schedule.
(d) I had lodged a second complaint No. RNA[protected] dated 5 May 12 taking reference of the first complaint. The customer care executive also ensured that the job will be done within 24 Hrs from the time of complaint.
(e) Now my A/C is not under the free maintenance scheme from the date of purchase. Since the delay is happened from the customer service centre administration part, I need a complete clarification and solution for the unwanted delay occurred from the India’s Biggest Electronic dealer which in turn made insulted and wasted the precious time of a commissioned officer of Indian Air Force.
2. Awaiting for a appropriate solution from your side.

--sd---
( E Jani )
Squadron Leader
2224 Sqn AF
Indian Air Force
MY ADDRESS
2224 sqn AF
Air Force Station Mullanpur
Mullanpur Garibdas
SAS Nagar
Mohali
104091

Non resolution of Complain No.RNA[protected] dt.27-03-12

MACHINE DETAILS
MAKE: LG
SPLIT AIRCONDITIONER
TONNAGE: 2 TONS
MODEL: LSA6NW2VF1

Inspite of our repeated requests and calls, the above referred Complain No. has not yet been resolved.

Initially the problem diagnosed by their service people was that the compressor of the AC has some problem and hence it was taken to their service centre. It was supposedly rectified and was brought back to us but the same problem continued. It was again taken for the second time to their service centre and was again brought back saying that now it is perfectly OK and would run properly. But again the same problem persisted. Till now the problem is not resolved.

We have tried speaking on the following contact numbers given by their service people but none of them have cooperated with us in resolving the problem: [protected], [protected], [protected], [protected]

We are not asking for some charity from LG. This AC is under AMC and the problem is not yet resolved.

Our Company and even for personal home use i have got total 55 Air Condition Machines of LG. this includes split Ac and floor standing ac. we have complained several times from last 10-12 days for repairing my AC's at least of the office. Due to really high temperature here the employees are not able to work. Although we have been calling LG customer Service Center continuously they have been asking us next 24hours each and every day. but to our disappointment we are not receiving any calls back. No response at all. Again on calling we get local service center number but even the local person doesn't come to the spot and always give a next day date or don't even receive our call. We are really pissed running after them and getting no response at all. This time I have been waiting in vain for their technician to call me after booking a complain . I was promised that a technician would call me. The dealer from who we had taken the AC "Mohapatra Dealers", Bhubaneshwar is also not responding.
Although i have complaint numerous time but they have no track of complaint no.
Still i have listed the complain numbers
RNA[protected]
RNA[protected]
[protected]
[protected]
Now when i warned them that i will take serious action against them they have diverted my calls. The after sales service is worst and they don't even follow any policy,

Reseller : Super AIR CON CO
21A, Dr Shudhir Basu Road, Khidderpore, Kolkata - 700023
Phone : [protected], [protected]
Date :06/03/2012
VAT No : [protected]

LG : Representative didn't came and repair the A/C so we are unable to use the already purchased A/C.
His No : [protected].

Please check with the representative and inform further to me.

Thanks,
Dr Sikha ghosh
[protected]
DrSikha.[protected]@GMail.com
HOD, Dept. Of Phycology, SSKM Hospital

Dear Sirs,

I had contacted several times your LG Service Centre and have spoken to LG Officers at Jaipur and regret to inform that categorically informed that they will not be able to help to replace the Vegetable Basket which I had purchased Single Door Refrigerator Model No. GL265GL (AMSQEBN-(IN), the Vegetable basket No. 043390JF1017 has broken and i had approached service centre at Jaipur and LG Call Centre . On contacting I was informed that they have discontinued the above model and as such it will not be possible to replace. PLEASE NOTE THAT AS LG OFFICERS INFORMED THAT AFTER 5 YEARS THEY REPLACE THE MODEL AND DO NOT TAKE ANY RESPONSIBILITY FOR SPARES/ACCESSORIES.

Please note that we in India do not buy a product for 5 years and replace the same we people take for life time which can run atleast 20 years.
We have requested several times to send the above model vegetable tray to your Jaipur Service deptt. Office so that the same can be replaced and for this we are ready to pay the amount.

With kind regards,
PAWAN MODI
Mobile: [protected]

I am a LG customer, located at Walchandnagar, Tal-Indpaur, Dist-Pune,Maharashtra. I have purchased a LG refrigerator Model No. GL-254AM5/2011 from LG dealer named "Pandhare Electronics" A/p-Natepute, tal-Malshiras, Dist-Solapur, Maharashtra. I have purchased the refrigerator on 23/4/2011 and i was using the same at my home. Meanwhile the refrigerator malfunctioned and stopped cooling on 26/1/2012. Thereafter I orally complained about the problem with the LG dealer but he paid no attention to the same. Thereafter again I lodged a complaint on 15/3/2012 with "Pandhare Electronics Natepute" and reported about the cooling problem of my refrigerator. The shopkeeker assured me that he will complain with LG electronics and arrange for the LG service as the complaint was well within the warranty period. Thereafter about a period of 15 days a LG recruit named Mr. Raju Kamble serving at Hadapsar office, Pune, visited my house and tried to repair the Refrigerator. That time he told that there was need to refill the gas which incurred a cost of Rs. 900/-. I paid him Rs.900/- and Mr. Kamble did some sort of repairing and went back, while going back he assured me the "Now your refrigerator will work properly and it will start cooling after few hours". Having faith in LG Iagreed with him.
But soon Irealized that my refridgertor is still not working and the same cooling problem persisted. Thereafter I called to LG customer care and reported the above history, after that the same person came from LG Hadapsar office and he changed a coil at the back side of the refrigerator and assured me that now the refrigerator will work ok and went away. But I saw that the refrigetor was still not cooling so i called him back on phone, and complained about the same problem, he told me that "Iwill visit you house again and this time I will surely solve your problem". But since then untill now nobody from LG has came and solved the problem.

Below given are the complaint number registered with LG from time to time.
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]

After lodgeing all the above mentioned complaints with LG, it is shocking that the LG is not caring about the customer problems and overlooking the same. During this period I could not use the refrigerator and I had to face mental hardship only due to the negligence in service by LG. This is certainly not a good thing for a reputed company like LG.

Please kindly pay attention to my case and get my refrigertor repaired as soon as possible or I unwillingly and unfortunately I will have to take help of consumer court and media.

My address is:
Deepak H. Palve
At-Bhorkarwadi, Post-Walchandnagar,
Tal-Indapur, Dist-Pune
Maharashtra.
Ph.No.[protected], [protected]

I purchased a LG fridge in February 2011. In First week of June 2011 Fridge started giving problem. The help line no:[protected] was not getting connected( I must have tried not less than 50 times). Thereafter I lodged complaint through the LG dealers , where from I had purchased the fridge( Amit Enterprises, Sarojini Nagar,New Delhi) on 7.6.12( at 1500 hrs.). Complaint id:[protected]. After lot of chasing one person landed at my place on 8.6.12 at 1900 hrs and told that gas had leaked and fridge needed gas filling . He had no answer why the gas leaked within one year and 4 months of purchase of fridge and told that on 9.6.12 some one will come for gas filling. We kept on waiting throughout 9.6.12 , but on one turned up.

Can you do something to get the problem attended , as one can understand how difficult it is to manage without fridge in peak summers.

Ramesh Kumar, B-315 Pragati Vihar Hostel,Lodhi Road,New Delhi-110003
Mobile No. [protected], e-mail id :[protected]@hotmail.com

I own a LG 4-star split AC for the past 4 years and recently on 30.5.2012,I had a problem with the outdoor unit as it was too noisy and
could notice ice-formation too. Immediately I called the LG Customer care and booked my complaint on the same day (Complaint No.RNA[protected]
and I was told that the service engineer would contact me in a couple of hours and that my complaint would be attended within 24hrs.
But nobody turned up on that day.Since the issue was related to "low gas", unfortunately,my AC had to remain non-operational in this extensive hot days.
I called the customer again on the next day but got an absurd reply that their call centre had some issues and hence the service engineer
could not be reached and I was again asked to wait for another 24 hrs. But there was no response for the next couple of days either.
I recalled them again on 3.6.2012 and the caller was so monotonous like a voice mail and she constantly repeated the same thing
(that they we were very sorry for the delay and they would consider my case on a "fast track" mode).It's almost 10 days now and
nothing and ABSOLUTELY NOTHING has happened ever since.No call from the engineer, no message from the customer care and nothing at all.
LG has the worst customer service and for all the buyers who are reading this review before deciding on your brand my big "NO" to LG.

Re. Complaint for Window A/C ( UNDER AMC )

Complaint No.[protected] Dated 11.5.2012

[protected] Dated 26.5.2012


Kindly note that above complaint has been attended two times but
it has not been cooling properly no action has been taken either by the help line or by the service centre.
Please take necessary action to repair the A/C without further delay, as we are suffering from more than twenty days and we need the A/c for heart patient.

I have registered a complaint for my LG Window Air Condition vide complaint no. RNA[protected] on 29-May-2012. The service men Mr. Manpreet Singh (Mobile- [protected]) and Mr. Raju (Mobile- [protected]) have taken my AC on 31-May-2012 for repair in service centre (under supervision of Senior Head – Ms. Shobha Pandey (Mobile- [protected])).

Now on 07-June-2012, I have not receive any call for response even all they are not picking my call in thease days. I think my AC has been stolen by thease guys.

Please do my favour as I have really fed up for this type of service.

VINEESH GULATI
Mobile - [protected]

I had bought LG Split AC on 18.05.2011 from Jeevanjee Refrigeration Engineers Lajpat Nagar Numbering 5KR3A ANLG-LSA.

I had made a complaint for Free Services in the m/o April 12 before the completion of warranty. But the services provided by them was not satisaftorly. Number of persons visits from LG service centre and each person has a different statement.

Anyhow at last one person admit that Gas is leaking and he refilled the Gas in the AC. But after 15 days again AC was not working properly. I made a complant for the same and still there was gas leakege. The person who filled the gas earlier did not tried to find the reason for gas leakage.

Now they want to provide the paid service for Rs, 2400/- while their service person does not provide the good services.

I am sorry to say inspite of good name in the market LG products and services are worst.

I request through you to help me in getting the AC repqired under warranty period.

Regards
Inder Bhushan Gupta
[protected]

MY LG CA HAS STOPPED WORKING FOR ALMOST 1.5 WEEKS NOW I GAVE A COMPLAINT IN LG customer care no.[protected] on 29 th may they told me they would send some one in 24 hrs but no one showed up hence i called the next day again i was told the same thing still no one showed so the third time when i called they gave me mr sudipta de's no i called him he told me that it was a band day so no one could come and only after 2 days would some...

I am using LG Refregerator .Working condition is not good.I am earing big sounds.

sir namaskar my self ramlaljain titilagarh from odisha my washing matchine wp 9251 last two months not funshing i complant to sub dealer time to time but thay are canot respond my complain kindly sulv very soon problem thank Q

Dear sir/mam,

Actually i purchased my LG SPLIT AC on 17/05/2011. After that your free service was not attended on time. We then called your customer care and then they came and justt attended for name sake. Then for past three to two to three months AC is not working properly and giving cooling properly. We have complained about this to your customer service above 3 to 7 times. Then one day the technician visited and just told that stabilizer problem you should change the stabilizer to double booster then it will work perfectly that was on last week of April. I also insisted the technician that any problem is with the AC if so tell. then i also insisted whether any problem with AC. He replied AC is working perfect and want to change the stabilizer(double booster) then it ill be OK. Then i purchased the double booster Stabilizer on 06/05/2012 at that time AC was under warranty.Then also AC is not working properly. I then again gave a complaint to your customer care three times. Recently on 01st may then 3rd may. But no response from your side then today I again called your customer care and the executive gave a electronics dealer named EBR enterprises and asked me to contact them tomorrow. That not my duty to call your electronics dealer. That’s your customer care’s job to send the technician if the we register any complaints. As per ytechnician’s suggestion I purchased the double booster Stabilizer on 06/05/2012 that time my AC was in warranty. On 18th of May my warranty has been closed. So why your technician have suggested us to change the stabilizer even then my AC is not working properly. Then it seems deliberately you have been making us the warranty gets closed and servicing without warranty. Your company is one of the well known brand in the market so only we purchased Your product. And on the same day I purchased another company (bluestar)AC which is running perfectly. But your customer service is worst and not upto the customer satisfaction. You justt be in position and see how worst is .Just one year over before the warranty period itself your product not working properly. What is the solution for this. Kindly reply me in this regard. I’m very much unsatisfied with your service and product. I want to get this problem solved as soon as possible.

WE ARE USING OUR LG REFRIGERATOR FROM ALMOST ONE YEAR . NOW HERE IS SOME PBLM IN FREEZER SO PLZ SOLVE OUR PBLM