LG Electronics Complaints & Reviews

LG / Window AC — AC Service

I purchased LG window AC from soft vision(LG Dealer, Faridabad), as my AC doesn't cool properly, Instead of giving so many follow ups Since Purchasing in 2006 and registering so many complaints to this dealer and Customer Care Executive, no body is entertainning, everytime customer care People keep on saying that it will be done shortly and then they are lying that our executive came to your Place but shop was Closed, The Nature of Business I have, I cant keep my office closed in working Hours, Literally making fools, then why the hell I will keep on calling them again and again...am I so idle.These Cusomer Care People Keep on Putting me on Hold for more than 15 min in order to forward my call to Senior, but everything no body turns up, call gets Disconnect.I cant recall all the names but some are Sahil, Ashish, Deepak, Shambu, Zaheer and Rohan the Supervisor who is always busy or not on the floor.I seriously want action to be taken.

[protected], I booked complain for servicing some visted home and said gas leaked. Now thats not my job to correct. then after no one reverted back in last 3 days

LG / Window AC — WORST After Sales Service

Hi!

I lodged the Complaint with LG Customer Care on 27th April with Complaint ID : RNA1104270​02661.

My Window AC was picked on 29th April 2011.

I was given a commitment that on Sunday 1st May 2011, the AC would be repiared and returned.
On Tuesday 3rd May the commitment was given for the same day.
When I called LG customer Care for escalation number I was given the number of Mrs lohia, whose number was continuously busy.
ASM Mr. Ram to whom when I called I was getting call waiting and sometimes the cell was ringing, however again no one was there on the other side to speak to.

There is no one to take the responsibility, ownership and accountability. There is no one to whom we can escalate.

The Service center numbers are 99% of times busy and they dont even have the Courtesy to call the customer and inform about the Delay.

LG After sales service is simply pathetic.

I would like someone to please take some action on them.

LG Window AC — worst service

Dear Team,
This is going to be my last mail to lg services ever. There has been a height of careless service from your side which was highly unexpected from an organisation as big as LG The number assigned to Nikita being responded by some asurd sounding male and Mr Atul Wadhwa's number was left unattended. The serviement namely Puneet and Vivek have left he case without bothering. I wold le to tell you that even ater constant reminders on mail and verbally. We had to gan call up he customer service of LG , butthe fate remains the same till now. Every other day we have same answer that the component is not available, may i ask that the organistion doesnot have a simple component for 8 consecutive days , how do you manufacture your poducts then? We are so annoyed that we will make sure that we do not buy any product from lg in future, nor to recommenedit to any person, famil or friends. Even after regular mails, and reguar compliants , we have not got a single call asking whher are problem has been resolved or not. I would have said more but I think our compliant i just alling on deaf ears.

LG / Window AC — Pathetic Service

(Ref: My Complaint Numbers RNA[protected] dated 21/4/11 and RNA[protected] dated 21/5/11 in respect of the same AC.)

It took your service franchisee 'WE CARE SERVICES" (IN[protected]S) 8 dyas for refilling of gas and delivering the unit back on 26/04/11. Within 18 days, i.e., by 14th of May, the unit developed the same problem and after our constant reminders directly to the franchisee (Supervisor- Santosh), during which he kept promising to lift the unit for repairs, we were forced to lodge our complaint formally again with the LG Care call center on 21/5/11.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Hi,
We lodged a complaint 10 days back for AC service but still nobody returned up (Complaint.no: RNA[protected]. We are daily following up with the customer service and LG employee (Mr.Azharrudin) but of no use till now. Being a AMC registered customer, really disappointed with your service and very sad of having purchased LG AC (2), Oven (1) and Refrigerator (1). If this is how you provide your customer service, then i am sure of not going with any of your LG products in future. It's very disappointing that nobody even responding to the complaint properly. Whom should we contact for the service, you Chief Executive officer/Managing Director (Moon B Shin)? Please let me know.

Regards,
S.Anand

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Sir,

We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.

We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.

Warm Regards,
Reliance Digital

Dear Sir,

We hope that your grievance has been satisfactorily addressed. We will do our best to ensure that your next experience at any of our stores will be good and you will not face any more inconveniences.

Warm Regards,
Reliance Digital

lg electronics AC — AC gas leakage in ~ 1 year operation

Poor performance of window AC

I purchased a window AC in Jan 2010.The company people came and installed it and also the service was done twice by the company officials.
In the first place, the parameters such as temperature and compressor pressure were not checked and recorded by the installation team.
Secondly, when I complained about this, no one responded to this.

Now after just few months of operation, the AC has stopped doing any kind of cooling. The LG engineer says the gas has leaked and may be some part also got defected,
This is so crap. Absolute bull quality levels, if the joints from the cooling circuit have leaked in just 3-4 months of AC running.

I demand the company makes this correction free of cost for me as this is a clear case of quality lapse in production by having improper copper tubing material or quality of joints.

I need an explaination and expect a fast response and repair ofmy AC asap.

Regards
Puneet
[protected]

It can't get worse. For a professional MNC such as LG (and I am now changing my view that they are professional at all) to respond in such pathetic manner.

1. I discussed my problem with some Mr Amit who is the area manager for Customer service. And the reply and his behavior was atrocious. He told me right away that there is no quality problem and may be some problem with the quality standards of the company itself. He told me that he would pass on my complaint to LG R&D to revise quality standards. But there is no help or even any sympathy he can offer to me.

2. Now that I have to get the gas charged again (which will cost me some Rs 1900), the engineer charges me Rs 250 for cartage and gives me a receipt. Only the back of the receipt, the standard rates for cartage are written as Rs 150. When asked, I am told that the printing is dated. I dont know if the printing is dated or the customers are being fooled.

3. To top it all, I alsio got another split AC installed yesterday from LG ( such a fool I am ) and engineer did not carry any temperature checking device to show me that the ac is working well, Instead he tells me your room is real big and cooling will be always less. He asked me that I should never operate on 18 deg C else the compressor will heat up and trip.

I am shocked and amazed as to how this company survives in the market, having no focus on consumer.

I STRONGLY RECOMMEND NOT TO PURCHASE AN LG PRODUCT, BECAUSE NOT ONLY THE PRODUCT QUALITY SUCKS BUT THE SERVICE IS EVEN WORSE.

we have purchased 2 AC from LG and have taken AMC in 2011 and again renewed the AMC in the month of March 2012.

during renewal of AMC LG representative Mr Vipin Sharma assured us that our due service of 2011 AMC will be done in weeks time. we waited for 2 weeks but nobody turned up after taking next year AMC Cheque. The cheque was cleared from my account on 10.04.2012. We then lodged the complaint on their toll free number[protected] on 06.04.2012 with complaint numbers of 2 AC as i) RNA[protected] and ii) RNA[protected].

After lodging the complaint its our daily duty to call their toll free number and every time we are cheated with wrong commitments by LG. everytime there is a new person and we have to again and again explain our situation to them but till date nobody came for service. Each time we only get assurance and whenever we asked for the senior person number and name, we were provided with wrong information and everytime we get the numbers which are always switched off.

in our opinion this is fraud company and strict action should be taken against LG Electronics and also request you to help us in getting our money back for the AMC done with them for 2012.

hope some fruitful action would be taken against this fraud company and save the consumers from the harrasment by these kind of companies.

With Regards

Kishori Lal Kashyap

Senior Citizen

Mobile number - [protected], [protected]

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

350 — automatically turn off

sir,
there is a problem that after 2-3 hr it is automatically shut down.i was complain in bhubaneswar service station,but there was no solution ............
when i make a phone call they do not give any response..................so finally i think that i will give a customer case on near police station.
thanks
pabitra kumar senapati

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG-P500 — USB NOT WORKING INTERNET NOT INSTALL

I HAVE BUY LG-P500 ON 18/10/2011 BUT STILL IT NOT WORKING PROPERLY I WILL CONNECT IT TO PC BUT THE DATA CABLE NOT CONNECT TO PC AND I TAKE SETTING FOR INTERNET BUT SETIING ARE NOT INSTALL IN IT.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG colour TV — Pathetic support from LG | Complaint No:-C1061714807

LG Complaint No:-C[protected]
Bought LG slim colour TV on 12th June, try to use it on 16th June gone faulty on same day within 5mins.
Reported issue to LG customer care, on 17th June, since then following up with the service centre and helpdesk till date, but no results.
If anybody from LG can see this , kindly try to save the brand image, coz this kind of support doesn't stands with the brand image.

Anil Pal
[protected]

LG Colour TV — Poor Service

I have complained on 05/09/2010 till date not attended.
Complaint No - [protected]

Very irresponsible customer service (urgent attention needed)

Mr. S. K. Singh,
+91 [protected]

LG colour TV — POOR SERVICE-PENDING COMPLAINT FOR 30 DAYS

My complaint is registered with LG since 30.04.11. My Golden Eye TV at NOIDA was having problem with channel change and the same was registered with LG.

On 02.05.11, Mr Ranveer from Digital Service ,NOIDA came to our house and after partial complaint rectification and charging Rs.250.00, told us that a chip in I/O front panel needs to be changed which will be ordered from their side. He promised to come back soon. I started following up with him and he could collect the part on 13.05.11 from his service center.

He promised to come next day, however he did not turn up though we waited for full day. In the evening, I again talked to him to which he again promised for next day. Next day was Sunday, I again waited for full day. He did not turn up. I again talked to him in the evening, he again promised for Monday. For full three days, I did not follow up with him and finally talked to him on 19.05.11. He again promised for next day. I replied that he need not come and I will take up the matter with LG by complaining against him. He said that I could go ahead with complaint and he will not come.

I wrote an e-mail on your website complaining about his attitude and my pending complaint. No reply was obtained from LG. I then started sending SMS every alternate day on 5757554 to which Ms Madhuri & Ms Neelima from LG Head Office talked to me four times promising to send good engineer to my house to rectify the problem. Six SMS have been sent from my side to you on 30.05.11, 25.05.11, 26.05.11, 28.05.11, 31.05.11& 03.06.11 from my mobile number [protected]. Nothing happened.

Today, I received a call from Digital Service stating that the complaint has been liquidated. I was surprised to learn this & confronted them. Later on the girl told that as my TV is 10 years old, the part is now not available. Surprisingly, their own mechanic Mr Ranveer had already collected the part.

It is regretted to note that even LG does not respond promptly to their customers. I have been a die hard fan of LG and have three LG products in my house. But this year, the LG service has been so far that I have stopped recommending the product to anyone. Even their toll free number[protected] has stopped working.

LG colour TV — Rude talking of company call centre employee ; appearing horizontal dashes across TV

On[protected] I made a call to LG company call centre[protected] and have furnished all the required information and they promised to send a mechanic. But since no mechanic has come for repair, on[protected] at 11.42 AM I again made a call to the above call centre. One person named Mr.Kiran Kumar has attended my call and after enquiry he said that, though my particulars were entered, my complaint was not registered. I asked to register my complaint at least now. He asked whether my CTV is of 21" or 22" and unless I can say exactly, he can not register my complaint. I said I dont know exactly whether it is of 21" or 22" and however your company mechanic will say it. He asked when it was purchased. I said I can not remember well now. He shouted " Dont you know how to talk ?" and immediately, mercilessly, disconnected my call.

Well, after seeing your response, I will approach the Forum for denying me, my legitimate service faciltiy/assistance and for the rude behaviour of your call centre employee

Dear Sir,

My issue is the same, LG Electronics should be banned in india. I am tired of reaching their customer care team and RNP Ticket ids were closing by the branches without contacting the customers. They are demanding cash to do the service when my LG TV is under warranty...

I will not recommend anybody in my family, friends or any other person who are interested to buy LG...Still my tv is shut down and nobody is interested to solve the issue...

LG SHOULD COME CLEAN AND DO THE SERVICE BEFORE THEY SELL ANY PRODUCT.

Take action on your Hyd branch and let me know...

regards
Hakeem
[protected]

LG — hi

sir i have receve your message in our handset that i won grant cash of[protected]
gbp has been awarded to my mobile.no from l/c 2010 so send detail to my mobile no. [protected] THANK YOU

LG — service not provided

since last 2 weeks we gave a complaint that machine was not working properly but there is no responce till now.after which we again called the company twice.they replied that the man will come in 24hrs but still now no one came.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Window A/C — Service

People who sit in you call centre can be so useless as to not service my A/C even once week after I placed a request for the A/C service. My initial request number given by your CSR was C[protected]. He took my address and phone number and asked if it is in the name of Sambandham. I said no, the name is Madhu Kumar. He said someone will come within 24 hrs. When nobody turned up, I called again, they asked for the request number, then repeated the same story. Nobody turned up and I called a third time. Nobody came. When I called today, the CSR says he needs to register a new complaint. Now the new number is C[protected]. I have no idea what you people are doing after taking money saying AMC. Earlier, while under AMC, you used call up and fix the appointment and come for service. If you continue like this, I will never again think of buying another LG product.

LG — False Service

I had purchased a split AC from LG. Supposedly, the company offers 3 free services valid for an year.

I logged a service request on March 10 which has not been answered appropriately as of today. Every weekend the service center associates promise to send a technician, who never turns up.

After repeated calls, one technician visited on Mar 19, however he lied that wet service can not be done in split ACs. He just did so called 'dry service' in hardly 5 minutes and left.

Thereafter, I have been making repeated calls to service center and customer care associates, every time they falsely promise to send someone, but no one turns up.

Regards,
Swati Bansal
bms.[protected]@gmail.com

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG KM 900 — Service complaint

My LG KM 900 is automatically dead and when i brought it to ASC Meerut on (29 September) they gave me time for 2 days but after 2 days they asked for more days as they have ordered for required parts and after a month today on 27 September 2010 they are saying that your set is dead and can not be repaired by us, but meanwhile they were convincing me that it will be repaired soon and they gave me estimated amount of around 500RS to 1,000RS as they said the PCB is broken, but now they are saying that this can not be repaired as this is water damaged set and now out of warranty. so i want to ask one thing if it was water damaged then why did not they tell me at that time when i brought it to ASC.
Now they are giving me estimated amount for repairing the handset around 5,000rs as the set is out of warranty now, but when i brought it to ASC at that time it was a in warranty handset.

Here i want to ask one thing that have i done any mistake by purchasing such a expensive LG product.

So plz do the need full ASAP...........

Waiting for your kind response.........................

LG KM 900 — service issue

hi,

i have a LG KM900 worth rs/19,000. and i repaired it from LG authorized service center Meerut and they told me after a month that it is water damaged cell but still we are repairing it free of cost and i need to pay only for PCB worth rs/250. and i gave them rs 250. Bill no. 1830 but after a month again i faced a problem and i went to ASC then again i replaced a part LCD worth rs/1875. bill no. 1297 then i see that my PCB is stuck by the cello tape then I called ASC manager Mr. Jyoti and he said that last time they repaired my cell free of cost but i have a bill for PCB replacement. then why did they stuck PCB by cello tape.
but i am not getting any satisfactorily answer from any body.
still my cell is in service center and they are not even able to switch it on, and its been three days.
now warranty of my cell is out dated.

PLZ. reply me if anyone can give me any solution for it.
Tajvir Negi
Meerut
[protected]

This cheat should be punished, I do not know much but I will ask you to go to consumer forum.

I do not have much idea about these things but I can suggest you to go to consumer forum.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team