LG Electronics Complaints & Reviews

Dear Sir,

My Split AC was not working since from 16/4/12 covered under AMC for third year paid Rs 5000/= more by me to
cover third year AMC .During warranty period only two visit was made for the two years .Recently AC stopped working
from 16/4/12 & i have registered complaint NO RNA[protected] dated 16/4/12.
Till date No response from LG - customer service with making lot of calls to chennai service center No[protected]
& Branch incharge Ms Mohana mob- [protected] ,Mr.T.K.Rajkumar mob- [protected] given by LG toll free but
no respond. After sales service is very poor & not responding to attend service problems.Now we are helpless.

Regards,
Kumar

I purchased an LG/267BTB (Rs 1 Lac+) from Sales Emporium Garia, Kolkata, on 11.06.2009. It never worked at all.
The company replaced it on 07.08.2009. I worked for 7 months.
The company had no choice but to replace it on 27.05.10.
I was warned that after the 1st year they would not replace the product any more - like I was enjoying the experience!!
It worked for 22 months. The compressor (5 year warranty) packed up last month. LG replaced it last week.
Since then, my freezer does not cool and the ice maker makes no ice. The water dispenser doesn't dispense cold water either. These were all doing perfectly fine till the compressor debacle.
The Kolkata Branch Service Incharge (cell: [protected]) promised to get back to me - I'm still waiting. There has been no follow-up visit. They make you sign a piece of paper which states your satisfaction even though you've not seen the fridge work. That's just LG covering their backsides for third rate products which they con consumers into purchasing.
This is a product which is faulty, or it would not have required to be replaced 3 times in the first year!
Yet LG continues to sell it.
And stupid consumers like us fall for 'Life's Good'.
Well, life's not good. Thanks to the LG con.

Dear sir

i have signed AMC CONTRACT FOR MY LG SPLIT WITH LG. i logged a complaint as there were lot of rattling sound and the temperature is not properly maintained even we set it. for example if we set the temperature to 27 degrees the room temperature goes up to 20 degrees and even then the compressor does not cut off.

After my complaint in two days a technician came to fix. he said there is a problem in temperature control device inside the a/c. he confirmed the same needs to be replaced.

Pl note he did not attend the rattling sound problem. he assured in couple days he would get it replaced.

It has been more than two weeks since i made this complaint.

No one is taking responsibility despite my several calls to LG Customer office number given by technician.
They keep telling by evening we will attend the problem.
every time they fail to keep up their promise.

Because of this issue we are getting huge power bill and not able to sleep properly.

Kindly look in to it and help me fixing the problem. my RNA NUMBER IS RNA[protected].

Thanks

regards
sivakumar muthusamy
[protected]
[protected]

I had purchased LG Tv 32LE5500 On 27 November 2010. I was facing power on problem with the TV so called up LG customer Care and put the request for repairing the representative gave me request id RNA[protected], a week after LG service representative came checked the TV and told me LG doesn't repair SMPS i need to replace whole board with new one,and he will get back with pricing because he did know the pricing. There after i didn't receive any kind of communication from LG. Where LG is indirectly forcing consumer to buy new costly parts. Here i am feeling like i have been cheated by LG.

Regards
Nayan Darekar,
[protected]/[protected]

I purchased a LED Television from Croma Faridabad on 3rd March 2012. A Scratch card was given to me which awarded me a DVD Player. I was told that as gift is not in stock, I will receive the same as soon as they get it from company.
Despite repeated chase-ups and telephone calls, I have not yet received the said DVD player even after passage of 2 months.

Joginder Malik

Sir,

I had purchased the Top loading fully automatic washing machine on date 31 march 2012. Since I purchased, getting problem {UE : Unbalanced Load} in washing machine. 4 to 5 times your technical engineer checked the washing machine but not able to solve the problem. I'm continuously try to call your engineer (Manjoj) number ([protected]) who checked the washing machine last time on date 29 April 2012 but he didn't pick my call .Then I made a call on your TOLL Free number[protected]. They had provides me some numbers of service center gurgaon. I also try these number's ( landline : [protected],Mr. Utsav :[protected], supervisor [protected]) but they didn't my call. I'm completely frustrated. Please either refund my money or replace this faulty washing m/c by new m/c.

Be a Man !!!!!

My details are given below
Registered Phone number : [protected]
Last complaint ID : RNA[protected]
purchased date : 31 march 2012


Regards,
Avdesh Kataria

The service that is getting provided by the LG company is pathetic. We had recently done 3 years Annual Maintenance Contract with LG company for Air Conditioner. It was promised that all the complains will be handled within 24 hours of complain booking. I had booked the complain on 12th April'12 and i had to follow up for another 15 days to get them moving. We are still waiting for the resolution.

This is the worst service experience of my life. No one picks up the call at service center. The mobiles of service complain managers are switched off most of the ime and even if they are switched on they never bother to revert back. On enquiry they donot have any process for AMC cancellation (this is what i was told by the LG call center)

Now I want my AMC money back from them. This is a fraud and cheating by the LG consumer eletectronics.

Kindly help me in filing a fraud case against LG consumer eletectronics.

i purchased lg air conditioner from tmc tirupathy ph ;2283814/15/16 on 16 of april 2012[this month only] they have installed defective piece it seems .It is not working from day 1 .I have complained several times to the company ,tmc and also customer care. they came 5times to check the unit but they unable to rectify the problem ,after that they are not responding.we didn't enjoyed the AC till now. bill no :IP/1213/CR-170 MODEL NO:ls n5tr5p.i want to change the unit or returned the cash.

I bought a LG Microwave - MC2881 SUP, from Rahul Electronics, Goregaon west on 23/04/12. However the product door bears scratches. I was shocked to hear from LG service engineer that these are Thermocol scratches and the door will be replaced. If i want to buy a scratched microwave, i would 've bought a low end second hand product. Inspite of paying such a huge amount of Rs. 12750/- for the product I have to be satisfied with microwave which requires a repair(change of door) without me using it for once. Really bad experience buying LG product. First of all the engineer did not co-operate with timings for demo visit, then the customer service number when contacted remains busy since ages, then the product for which i paid my hard earned money comes with defect and then the service engineers tells us you have to live with the defective piece.Never faced this issue with any other brand products which i am using, but buying a LG is a nightmare with all kind of mental trouble & harrasment.

RNA[protected]

I had called as my AC had a gas leakage, I was told on the number[protected], that I should speak to Comfort Point as they are the service agents for LG, so I called them on [protected] spoke to Abishek who gave me his number [protected], I informed him that my AC has a gas leakage and I need to check it so he mentioned to me he will send someone to pick the machine and will deliver it to me on Saturaday, I had spoken to him on Friday, he also mentioned to me that som engineers are not available on sunday so he will give back the machine on saturday, I then checked the cost he told me Rs 1690/- then I told him how is it that the call centre is given a different rate as they told me it will cost Rs.750, he then said it is not Rs 750 but Rs 800, transport Rs 200, service charge Rs 300 , red oxide Rs 200, something else 40 something else 100 so total Rs 1690, I then told him the guy Suliman who came to me place said a different amt and has taken 340, he then said we will deduct the 340 from 1690 so I have to pay Rs 1350 and so I agreed, he sent his men to pick the machine, today when I called for the machine they were very rude he said it will be delivered tomorrow I then told him he was informed I will not be there on sunday, but he denied and cut the line, I then tried calling him several times and he was not answering the call, in the bargain I have not got my AC back.
This is very bad service and LG is spoiling there name with such vendors, I feel strict action should be taken against him (Abhishek) and the vendor should be changed, I demand you will have to compensate me for the inconvenience I have gone through and for the way I have been treated, then I caled the LG cal centre number and was given the manager's number and told to call him on [protected] Sajid by name and the number was given by Ravi

Please look into the matter asap and I wnat my AC back tomorrow without fail

We gave our LG 2 ton window ac for filling of gas to LG service vendor (Comfort Point) on Apr 25...it has been 4 days and we have not got the AC back....after 3 days of follow up the vendor has been postponing the delivery of the AC every day and has informed us that it will be delivered tomorrow (April 29).

I would like to understand how much time does it take for the gas to be filled in the AC and why I should not lodge a complaint with the Consumer Court against LG for all the suffering in hot and humid climate of Mumbai.

I am truly frustrated and dissappointed with the customer service and treatment extended by LG and it's vendor services. Despite lodging an esclation on LG customer care number[protected], nobody senior officer has called me yet. The mobile number of Sajid Sayeed ([protected]) who has been informed to be the service manager is switched off and we are left at the mercy of a lousy service vendor called Comfot Point in Goregoan.

LG Customer Care Complaint Registration No.RNA:[protected] Dated[protected] .For complaint status enquiry contacted on[protected]@ LG Customere care Ph.No.[protected].infomed by the Executive that Reminder has been sent to the concerned service incharge.

After the fololowup i have received Revised Complaint No RNA:[protected] on[protected] at 14.43hrs.God only knows when the actual work of
Repair of AC will takes place.

No audio clarity. LG technician reports us as left speaker is damaged. we purchased this LED TV only 8 days before we complaint as its sound system is not working. RDRL & LG sold us a defective TV Set. we don't want to repair it or replace it, as we feel cheated. complaint no-RNA[protected]. please advice me about the solution. LG technician spoke rudely to us. we contacted to Mr. nilesh ghotekar PH NO-[protected] also he wasn't responding well. also Reliance Digital Retail Ltd, Vashi from where I purchased this TV Set.RDRL is not taking any responsibility. PLEASE HELP ME OUT.
regards,
suryakant biradar
[protected]

Our office have purchased 2 Split AC from LG and have taken AMC and again renewed the AMC in the month of March 2012.

during renewal of AMC LG representative Mr Sudhakar assured us that our due service of 2012 AMC will be done in weeks time. we waited for 2 weeks but nobody turned up after taking next year AMC Cheque. The cheque was cleared from our account. We then lodged the complaint on their toll free number[protected] on 21.04.2012 with complaint numbers of 2 Split AC as i) RNA[protected] and ii) RNA[protected].

After lodging the complaint its our daily duty to call their toll free number and every time we are cheated with wrong commitments by LG. everytime there is a new person and we have to again and again explain our situation to them but till date nobody came for service. Each time we only get assurance and whenever we asked for the senior person number and name, we were provided with wrong information and everytime we get the numbers which are always switched off.

in our opinion this is fraud company and strict action should be taken against LG Electronics and also request you to help us in getting our money back for the AMC done with them for 2012.

hope some fruitful action would be taken against this fraud company and save the consumers from the harrasment by these kind of companies.

With Regards

Rohit Sharma

Mobile number - [protected], [protected], [protected]

hello sir ;
am gajanand s. pendam i bought mobile Lg optimus me p350 date 3-1-2012 . after 3 month i had same problem in my mobile like hanging when some one calling , but now for 15-20 day my phone auto switch off . i gave to servicing date 19-4-12 but my problem not slave .
please help us what i do ? b'cos only 4 month gone to buy a mobile .
thank u .

Dear Sir,

I am buy the mobile LG CU920 from www.Naaptol.com

Order ID Product Name Order Date Payment Mode Order Amount 3451862 LG Full Touch Screen 3G Mobile with TV - CU920 February 15, 12 Debit Card / Net Banking (DirecPay) , 5298.00

Order Status
Order Delivered

Please help me

Thanks & Regard
ARJUN YADAV
[protected]

Sir,I have lost my mobile in the morning 9:10 am[protected].as the phone have airtel sim.but now phone is switchoff.
Plase help me out to search it.IMEI-[protected]
My mobile number is-[protected]

This is regarding LG washing machine part (PCB) replacement, as current
part gave up. Had launched complaint a week ago, by which i was been told that it would get replaced in couple of days.

Its been more than a week now, forget follow ups from their end,
they not giving assurance when will the part be fixed in my machine. they keep on giving various numbers,
ask me to follow up with them rather than they informing me or giving me updates.

Even after officially launching a formal complaint from LG care service, getting registration no., this is the kind of treatment
we, as consumers get.

Micro Service Center in Thane is the worse ever experience I, as a consumer has got till date.

Hope some strict action is taken.

This is the copy of the complaint I sent to LG


I bought a LED 32" and a home theatre system worth Rs-60000 from LG but till date didn't get the scratch card for the home theatre.I contacted LG many times but no avail. Lately they tried to fob me by giving me a 4 GB pend drive as the free gift as I already got the free gift for the LED TV..a 101 DVD movie set.The pen drive is not even worth Rs-150...so can you see the level of frustration here. ...I was on my way to work, so coudn't agree much to the rep who I spoke to...

So, 150 is not even 1% of the total cost of the products I bought....I really was looking forward for a compensation I couldn't refuse but first wanted LG to tell me what they can offer me...they offer me 4 GB pen drive...

I now am really angry and will look to take this legally in court as I feel this isn't the way a customer should be treated. ...I have already given the relevant docs to my solicitor and have all the correspondence to and from LG with me printed out here. This will prove that how long have I been chasing this up with you guys...and the court will give their decision only after they scrutinize from depth which I'll comply with...

One last chance for LG to put things right here or else you guys are getting a notice from the court to appear for the first hearing...

My birthday is on the 23rd of April, so this day, I'll be at home...the whole day...Try giving me a call and see where this goes...


PS: Even more frustrated after seeing the latest schemes on LG site for free Dish TV HD for new customers...

Sir,
My name is Arun (from Ernakulam, Kerala) ([protected])

I had bought a LG front loading model (TROMM) 3 years back for around 26000/-. Now the problem with the washing machine is it does not stop running.
For example, if I set the time as 30 minutes, the count down timer will come down till 5 or 6 minutes left and then go back to 12 or 15 minutes.
This will repeat again when the time left reaches 5...