LG Electronics Complaints & Reviews

LG — Complaint not resolved

Hi,

I have a complaint with LG pending for more than a month.Thsi is wrt my TV which was not working. LG replaced a part worth 2000. However the TV is still not working. LG personnel again visted my house and took the part and have not returned or provided any positive response. Its been more than amonth now.

Regards,
Sharon

hi,
i have gave my microwave oven for service at service center at pondicherry on Jan 10, 2009. But they returned us without any service saying spare-parts are not available on Dec 7, 2009. i request you to concern my complaint as much as possible.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

I have been trying to get my fridge fixed for over a year. I've lost track of how many times I've called LG for help only to be told they can't even find a record of me making the purchase. Once they find it they can't find any reocrd of service calls so they refuse to replace it. I've had so many parts break on it and it freezes up to the point where I have to empty it, unplug it and leave for a couple days to unfreeze. No one returns phone calls and they never let you speak to the same person twice. Truly the worst service ever and because I bought it at the Brick (who has also been of little help) I will never purchase LG or from the Brick again.

LG — Poor customer service

I bought one LG split Air Conditioner to my house but within a month the oscillator was not working I came to know that the product was damaged during the errection and complained about this i was said that it has to be replaced and they have no stock at that moment and fixed it with the glue. three month back i contacted them with the same complaint still the same reply no stock . For the past three months they are giving me the same reply. I don't know what those people are doing without attending they the faults. Iam really fed up with their attitude.

Dear sirs

I introduce my self I am one of your customer ( LG ) past five mostly my all home appliance are LG only, I have three 1.5 window A/C, one 2ton sprit A/C, 29inches TV, refrigerator after this incidence I buy one auto drum type washing machine, we really satisfied cost & quality, but unfortunately my 29 inches cooler TV was busted due lightning in this rain season, many times I register my complaints to your toll free number, for your reference I give your service engineers mobile no and my residential add below, lot of struggle back your service engineer just come and take a report of my TV only, there after no response form LG, several time I touch with your customer care hot line numbers, poor feed back .


If your company (LG) are really experience & solve this type of challenges, your greater are directly contact me call my mobile no: [protected]. or Mail ID

After I explain my poor experience about LG,


Further if you are not response my mail or my mobile .no I really take this compliance to right place . I really ashamed to say I am one of your customers (LG. your company give lot of mental tracer & horace .



If you are not trust my wards

Pls note my residential add : Plot no -7, Vallakotai murugan IInd street, Kelkattalai, Chennai.
Mobile No : [protected] . Just meet in person & just conform my Home Appliances whats my brand . .

L.G — Monitor goes physical damage due to lack of engineer awareness.

Dear L.G Team,
This is regarding the complaint regarding the Complaint no.N9C52303765 was logged by me on 23.05.2209 for the monitor button problem while opening the monitor the monitor locked was broken by the engineer visited I have same told to the engineer to get that rectified but they told me that he will update me for the same later on & fill the customer feedback form for the signature but I never signed that form. Than after I called the engineer on 30.05.2009 but his response is to rude with me said that told me after one more week. Then I call to the L.G customer care on[protected] they again provide me another complaint no. N9C53007799. I don’t understand why they provide me another Complaint no. if one complaint is already running with the same user for the issue.
Now my monitor is not in GOOD condition locks is completely broken. So please rectify my problem ASAP. Waiting for the prompt response toward your customer.

And request you to please don’t this kind of engineers to the customer visit those not able to resolve the issue but increase the incident.

L.G — Aircondition

have purchased an AC-LG( bearing model no-LSA18TWASI,Serial no-803DXKD000767})from SANDHYA ENTERPRISE, Silchar , Assam ,on dated 18.9.08. Since installation no engineer has visited. As I got 3 free servicing. But it s a matter of great sorrow that no one is willing to attend the complaint.The AC has stopped working properly. I have passed my whole summer season for want of cooling. This is the worst product i have ever bought. I m frustrated a lot and sincerely speaking wants to get legal help in the case.
Kindly reply with in a week, i[censored] r really worried about your customers.


zaman Laskar.
Old Lakhipur Road
silchar-788001,Assamcontact no-[protected]

L.G — not cooling

WE ARE PURCHAE L.G REFRIGETOR 240.LTS JAMSHEDPUR FROM NATIONALELECTRONIC 28/KALIMATI ROAD SAKCHI JAMSHEDPUR YOUR INVOICI NO 1746 DT 24.04.2010 WE START REFRIGETOR MORE THAN 5 HOUR REFG IS NOT COOLING WE ALSO COMPLAIN ON LINE SERVICE OUR COMPLAIN ID NO C[protected] FIVE DAY AGO COMPANY NOT RESPONCE .

L.G — NOT WORKING WINDOW A/C

Sir, i have purchased two window L.G a/c fro1m Snehanjali electronics&Appliances Pvt L td,1 Trishul, near era cinema,s.v.road malad west mumbai 64 tel no[protected],[protected] name muskan mihani by cheque payment dated[protected] after one week there is no cooling in the a/c ,20 more complints registered then they came and pick up and repair it,dated[protected] again same problem they pick up and repair[protected] so pls advise me what can i do thanks muskan mihani
muskan mihani
c 101,102 usha garden ahmisa marg off link road opp bata showroom
malad west mumbai 64
res[protected]
[protected]

S

Hi,

From the day1 of window AC purchase we are facing the problem,
Date of purchase : 13-sep-2009, and under AMC for 2 years .
Window A/c , Model LWA3EW1DF1

We are very frustrated with LG service , very very worst service. I have booked the complaint on 14-june-11, but got the call on 15-june and we was informed that the same problem exists that we got last month it has been repeated so it needs to be taken to workshop, which is leakage of gas in cylinder.
But till this date & time (21-June-11)we did not get any response from any of executive neither the AC was taken to workshop.

I would address this issuse to the concern top management people to take the necessary action needed.

Regards,
Rajeshwari MS

L.G — hanging and battery problem,multitasking

2 montha later i have purchase l,d optimus 2x. I thought this mobile would be the best mobile as compared to sony and samsung in performance.. but from tha first day im getting new problems day by day with this handsets.. battery charging problem ,batterry backup problem ,poor camera ,multitasking problem,and in the end the handsets got hanged and that's it....

L.G — poor service centre

i have horreble experience with l.g customer care in lucknow,they don't show me no expected estimate,no due date ,simply add one by one in bill,worst service experience in my life.
even they don't ready to pick my phone.
l.g. very poor services like a roadside service centre,really shamefull for a big tag name L.G.

compalint solved but this is not enough from L.G, should take some disciplinery action against l.g service center for poor services given to their customer's.
samir chaturvedi
lucknow, [protected]

L.G — excess of cooling

i have bought a new refrigerator on[protected], double door system..... bt there is a problem of excessive cooling.
i have multiple calls to the cutomer care also... but there is no response.... please hlp us

From:

VC Sivakumar
1/22.Vellimalaipattinam
Narasipuram Post
Coimbatore
Tamil Nadu
India-641109

To whom it may concern:
Reference: TV Model No: 29FD5R4P-TA
S.No:708LQN001492

I have a LG TV that I bought new a few years back with the above model number and serial number. It started to have some problems and I called the LG customer care on 26/04/2012. The Coimbatore customer care technician showed up at my house two days later to check the TV. But sadly he did not bring the right tools to service the TV onsite and when he tried to replace one of the faulty chips, he caused damage to the PCB tracks as he did not have the proper tools to solder the chip to the board. (Who is going to take responsible for that track damage?) So after he changed the chip, the TV was not working and he had to take the circuit board back to the service center for further servicing. He brought back the board after a few days and when he installed it back in the TV, many of the features stopped working. So this time he wanted to take the TV back to the service center for further repairs as asked me to deliver the TV.
So on 12/5/2012 I delivered the TV to the LG service center. It has been more than 2 weeks since I gave the TV for servicing at the center and I am yet to get a proper response on when my TV will be fixed and delivered back to me. I tried calling your customer care but to no avail, they also did not provide me with any proper response or what should be my next steps to get my TV fixed. I was particularly very offended by the response from your customer care. When I once again tried talking to the service center people, they said the company doesn’t provide the right tools to fix to make the repairs quickly. I am very disappointed in the service that LG has provided so far and regret my decision to have purchased your product.
I hope that you can help get my TV repaired ASAP. Hoping to hear back soon with an update.

Thanks and Regards
Sivakumar
[protected]

Dear Customer

We are extremely sorry for the problem that you are facing. Your complaint has been taken care of by the concerned department. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Complaint not taken seriously and not attented

Complaint id with them Rna[protected] And they are taking service for granted and all the product is very costly and the value for the service is not there

WORST QUALITY

LG refrigerator has gas leak problem every year since 2010.chandrej yadav mob [protected]

Refrigerator is not working properly

LG Refrigeretor is not working properly. From last two days its not making cool properly.
Invoice No : [protected]
Invoice Date : 20/04/2016

L.G TELEVISION — CHEATING

MY SISTER PURCHASED A L.G TELEVISION IN SHRIRAM FINANCE IN DUE BY GIVING POST DATED CHEQUES.LAST TWO CHEQUES WAS BOUNCED AND SHE PAYED THE AMOUNT TO THE SUB AGENTS WHICH IS ARRANGED BY SHRIRAM FINANCE IN THE YEAR 2006.TWO DAYS BEFORE MY SISTER RECEIVED ONE LEGAL NOTICE FROM SHRIRAM FINANCE STATED THAT SHE WAS PURCHASED A TWO WHEELER FROM SHRIRAM FINANCE.

WE DON'T KNOW WHO IS PLAYING IN BETWEEN, ANY HOW WE ARE GOING TO MAKE A BIG ISSUE OF THIS MATTER.
BEWARE OF SHRIRAM FINANCE AND CHITS.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

M/s. L.G. Electronics Limited., Air Conditioners. — Performance of the cooling machines.

The Air-Conditioners, "44Nos", as provided by M/s. L.G.-Electronics Pvt. Ltd., are not at all meeting the working standards as promised by the maker/manufacturer even after been subject to repeated servicings by authorised men from the company.

Complaint No as registered with
the said Manufacturer =[protected].

i have purchase LG Air conditoner but my AC is working not proper so please solution my problem as soon as posible

thanks

LG Brand Split Air Conditioner — Leakage

We Purchase 2 Air Conditioner from Endee Sales & Services Pvt. Ltd.Dt.29.01.07. After two three months the leakage problem will start up to the till date.

LG SPLIT A/C UNIT — GAS LEAKAGE

Dear Sir

I have purchased a LG Split Airconditioning unit for my resindential house and the dealer has installed the machine in July 2011 from a local dealer Raju Eloectricals, Lake View Road, West Mambalam, Chennai. Since its installation, there was a gas leakage problem as a result, the a/c is not working now. After several attempts to call your service center in chennai, no response as of date. The service technician inspected the machine and promised to resolve this issue but until now, nothing has been done.

If the problem is not resolved today, I have to resort to book a case in Consumer Court for the hardship we have been experiencing. If you cannot resolve this problem, i request you to kindly replace the a/c unit with a new one without charging any additional cost.

Kindly confirm your immediate action.

Regards



P.C. VIJAYARAGHAVAN
EMAIL: [protected]@gmail.com
PHONE: [protected] (Mobile)

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

you contact the customer care and register your complain their engineer will visit you help out.
[protected]
i am dealer

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Fridge — BAD SERVICE

For over a year we have had issues with our refrigerator. The indian customer service number was called and the technicians came and advised us that the gasket is faulty. This was replaced and after 2 Hello,

Sub:COMPLIANT no. 51900050

For over a year we have had issues with our refrigerator. The indian customer service number was called and the technicians came and advised us that the gasket is faulty. This was replaced and after 2 months we had the same problem of the frexxer not freezing and the refrigerator both up and down were leaking cold air. The uneducated technicians kept blaming the gasket and told us to change it again after 3 months. The actual problem lies with the hinges of the door that is affecting the alignment and contact of the gasket. This i had to figure out. Yet the foolish technicians could not figure this out. Its been over 18 months while calling the call center speaking to the manager called Deepak and Saurav and they are unable to get the parts. No action has been taken just excuses and told to call one department to the other. Please treat this as urgent because with this lousy service I will never buy LG again.
These are the numbers we have been calling and we refuse to pay for gasket every 3 months. If it works we will pay. The problem is the hinges which they cant get J[protected]A PART NO.

LG Service +[protected]
Manager Deepak [protected]
Parts Saurav [protected]

Please expedite or exchange my Fridge ASAP.

642

600 litres

J[protected]A PART NO.
COMPLIANT[protected]

lg/fridge — My LG Fridge

This is to inform you that i am totally dissatisfied with lg service of my refrigrator . I am facing problem since the day I bought this fridge that is 1 year earler and informed about the same to the dealer and LG cusomer care . But inspite of regular complaints and engineers visit the problems are not resolved till date and lg customer care has been closing th calls on its own without resolution of the problems . Some of the latest complaint nos. are N9C20301820, N9C11605533, N8CC1907552 etc. Even the same were not resolved even after LG area head of Haryana (
Ms. Sukriti at gurgaon) . Kindly look into the matter and resolve the problems urgently . Otherwise i will have to register the case with consumer court .

I had purchased a double door LG refrigerator on February 20, 2008. From December, 2008 black rust like circle started appearing on the door of the fridge. Upon Complaint made by me, the local servicemen carried it to their factory and got it repaired. They asked me to make an Annual Maitenance Contract with them. I denied for such a contract for such a new fridge. Surprisingly, as soon as the warranty period is over, problem started. The fridge has ceased to cool. today is 23rd february, 2009 and had the problem started 3 days back I could have availed the benefit of warranty. Considering the service of my earlier fridge with which I got the present one exchanged, the problem is too early. The serviceman is demanding money as the warranty period is just over. My complaint no. is N9c22203110.

Its a disgusting phenomenon for a reputed company like LG.

LG Fridge — no service response

this is the letter I sent to LG service earlier...
(To whom it may reach at LG service India and or Mr Pattanker, FYI and action ASAP, )
we purchased a refrigerator form kohinoor shop Dader Mumbai in the month November 2007. after the delivery, we called several times for the demonstration of the fridge, till June no body came, then in June ice started to accumulate in the freezer compartment we went to kohinoor company and sat for an hour after that they made several calls and then a person turned up next day and gave a demo and lodged a complain in the service center for the Ice accumulation the other person with the technician told us on the condition of anonymity that no one will come till the warranty period i.e. one year. Is this the service of LG India and told that the person named Pattanker mentioned at( [protected]@lgindia.com, ) is not at all there and even one lady from the customer care service center toll free# told me yesterday the same thing that this pattanker named person is not known and all the numbers mentioned on the service center site[protected] no one is answering on them I personally called several times Is this the service of LG India every time we call at toll free #[protected] they are giving us a new request ID I have noted many request ID numbers till now where to get legal support now at this stage….Nayeem And Salma Nayeem

LG Fridge — bad quality of service

We had given our refrigirator for service at your Calicut service centre. They had told me that the compressor of the fridege has to be changed and it has to come from central office. After about 2 months and repeated coaxing a few days back they braught back the fridge saying that it is now working and if you want any further service contact some other service centre. Now the fridge is working like an old steam engine. As for me, I am one of the reputed music director/ lyrics writer of kerala and has won various state/filfare awards. If this is the state of affair happenign to me I wonder what will happen to the common man.

All I say is that your centre should be totally rewamped to give genuine service

LG Fridge — Compressor is not working

Dear Sir,

After repeating number of reminders with LG Customer Care, no one body person visited in my house for repairing LG Fridge. I have showm my fridge to Customer care, jalandhar. They told me that your compressor is out of warrany. We are helpless. While the complaint was registered by us within time with LG Customer Care.

Please give us Justice.

My fridge has replaced six month 8 month ago. I have made too many calls to staff for cheque but each and everyday they make new pretext. I do call every day for cheque. I have been harassed enough . Plz u tell me what should I do now.

LG Fridge — Replacement

My fridge has replaced 8 months ago. I have made too many calls to staff for cheque but each and everyday they make new pretext. I do call every day for cheque. I have been harassed enough . Plz u tell me what should I do now.

Lg products are excellent but complaint staff are worst. They make the customers insane .The complaint staff baffle the customers. However they consider the buyer mad and them self a discreet man. They have good trained to make the excuse.

LG Fridge — No response of my complaint

My fridge has replaced before 8 months. But Lg Company's complaint staff is not giving me my cheque. As many times I have made call to staff they make every new pretext for me. This work has been going on for 8 months but I have submitted the complaint before 18 months. I think my phone bill may more enhance then the cheque cost.
Surjeet kaur
Bhagat Singh Nagar Hsp
Phone [protected]
Home [protected]

LG(Freeze) — Compressor Problem(Freeze)

COMPLAIN NO. 52001065
THE CASE IS NOT SOLVED YET (DEEP FREEZER IS NOT WORKING PROPERLY SINCE 6 MONTHS)

With regards
anil kantilal pitroda
Mo-[protected]

no cooling

i am meenakshi i have brought a LG FRIDGE 3year back and now from 5days its not cooling and i register a complaint no RNA[protected] DATE 7/12/2010 BUT COMPANY don,t sent any technician to remove the problem after many calls they don,t response me my add -G6/56-56 2nd floor sec 11 rohini delhi

MY FRIDGE IS NOT COOLING FROM PAST 5DAYS

LG Fridge — Defective LG Fridge Supplied

I had purchased a Refrigerator from Bansal Electrovision Pvt Ltd, Ambience Mall, Gurgaon. The Refrigerator supplied to me on 3rd August 2011 was DEFECTIVE. I complained on the very next day of delivery & installation. The Engineer came & repaired it. The Fridge started giving trouble again. The engineer checked it and confirmed that it was a defective piece and agreed to have it replaced. I also contacted the supplier Bansal Electrovision Pvt Ltd, who said in a matter of fact manner that our business is to sell and not to repair or replace!! (Sic!)
Since no response was forthcoming from anywhere, I registered a complaint on 12th August on your Customer care no [protected] and again through your website on 23rd August 2011. Its been over 10 days now and no response as yet. The Customer care no [protected] only forwarded a reminder on 24th & 25th August. The Customer Care Office at [protected] did not pick up the phone nor did the officer on cell no. [protected].

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

I'm trying call LG customer service from past 2 hours to[protected]Toll Free) and[protected]. No one is responding my call... I'm very disappointed and very worst service.. This is my last and first brand from LG... Please don't go for LG.. No customer service 24/7 and no response.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

refrigerator not working properly

LG — NOT WORKING PROPERLY

I HAD PURCHSED LG MOBILE IN OCT 08THROUGH DEBIT CARD.BUT NOW ITS NOT FUCTIONING PROPERLY.THE BILL COPY IS MISPLACED .CAN I GET THE DUPLICATE COPY????????

Last year (Oct’08) I had bought LG Refrigerator (250 Ltrs) at Vivek & Co, T Nagar, Chennai. Six months back my refrigerator had a problem (No cooling effect), I called LG customer service immediately technician came and repaired the fridge and it was working fine.

Last month (15 days back) my refrigerator had a similar problem (No cooling effect) again I called LG cust care, but no one turned up we got a call from a technician and he asked the problem over phone and he instructed to remove all the stuff out side and he told us to rotate the control knob to number 3 position and keep the fridge open for half a day, we’ve done the same cooling was ok.

Again last week 25th Sep’09 cooling was not there again I called cust care on 26th Sep’09 and I explained the whole problem we had faced, this time they registered the complaint (ID S9C[protected] same day technician came and checked the fridge and told us gas level is low I’ll send a person to fill the gas. On 28th Sep’09 one technician came and opened the fridge back side and checked the gas level, then he checked the freezer and told there is problem with cooling coil it’s not working. He told us some one from LG service will come tomorrow and take your fridge and repair cooling coil and we’ll fill the gas, we’ll take two days time to rectify the problem. 29th Sep’09 again I called Cust care and quoted the ID no. the person responded told me our technician will call with in 2-3 hrs but NO one has called (or) came to take the fridge.

My concern is…
Why the technician is not identified the problem at the first instance.
Why two different technicians telling us two different problems.
Why I should do follow up with cust care so many times to attend this problem.
And till date NO one came to house, fridge is lying as its where condition for the past 15 days.

Note:
Before I bought LG fridge I had Godrej fridge and I was using since 1998, but I never had this kind of pathetic/unsatisfactory service issue which I am facing with LG. Now I regret why I bought LG fridge.

Thanks & Regards,
S. Sundaresan.
RIM :[protected].

lg/lg refrigerators — refrigerator not working properly

LG refrigerator, 320 litre Frost free, lotus red bought on[protected] from Kohinoor Tele Video( A unit Of Ganesh Tele Video), Thane. Only the freezer is working but a lot of frost accumulating in the freezer. No cooling in the lower part where food is kept. Fault recurring even after repair. Request made for replacement, but no response from Company/Dealer, and no replacement made till date. Customer is made to suffer even after paying the full price of the product. Immediate action needed.

LG Refrigerator. — Not responding

Hi,

purchase a LG fridge.after three months the door of the fridge broke down & flat on the floor,due to that my mother got injured & door had a big dent on the front panel.once they visited and take a photo copy of bill and said that either they replace the door or replcae the whole refrigerator but after two months they closed the complaints by mentioning the reason "address not found" ..

Please suggest.

Thanks,
Gaurav Jain
[protected]

L.G. Refrigerator — NOT WORKING PROPERLY

SIR, I HAVE A COMPLAINT ON DATE 08/05/2011 IN THE SERVICE CENTER ON TOLL FREE NO. .IN THE NEXT DAY A PERSON NAMED PARMINDER SINGHWAS CAME MY HOME AND HE WAS SERVICED THE PRODUCT AND GET 220/- RS .FOR SERVICE CHARGE . BUT THE REFRIGARATOR WILL NOT WORKING IN THE NEXT DAY . THEN I CALL TO MR. PARMINDER SINGH THEY SAID ANOTHER PERSON CAME , MR. VIJAY COME TO MY HOME AND HE WAS CHANGED THE GAS OF THE REFRIGARATOR AND SOME WIRES CUT ON THE BACK SIDE OF REFRIGARATOR . ON THE DAY OF WEDNESDAY EVENING ON 6 P.M . BUT HE HAVE GIVE US ANY SATISFIED RESULT, TILL THE DATE 13/05/2011 NO BODY COME FOR SOLUTION . I HAVE MORE OR MORE COMPLAINTS TO THE SERVICE CENTER BUT THEY ARE NO RESPONSE US .PLEASE TAKE A ACTION ON MY COMPLAINT. THANKS

LG Refrigerator — Repaired not Properly

i called lg costomer care & enginer com on 30Aug 2011 & after 2 days the problem is repeat 2sep2011 continusly call cc & enginer but both are not taking any action plz lg cc is very bad i reQuest u plz solve my problem asap
vikas
[protected]

LG — Freeze is not properly work

Your freeze is not properly work i submitted complaint by internet and then engineer comes and after checking he told me you will pay 500 rupee for service charge and transport home to service centre i`m agree with all conditions but he will not come.that is your service LG !!!!!!!!! same on your service.......... i`ll never purchase any product of LG.

actulay at starting i am not interested but service providing by this company is not good

not good

LG — refrigerator not working properly

refrigerator not working properly

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG — cheating in service providing

sub" regarding compalint agasint the lg service centre ahmedabad

i have purchased a side by side refrigerator before 4 years back and having compressor in warranty and fridge out of waranty

before 3 months i have faced a problem that fridge working in okay condition but the ice goes melt in any time without any fix time.
so i logged the complaint to lg customer care (complaint no:rna[protected] on 13 /8) but no one has taken care to come and to see the problem
then after i have made second complaint on 26 8 ..(complaint no rna[protected] then after that complaint a person came and said that there is a problem of pcb and it will take more than 10 days to get the pcb and at that time i also called a local repairer who said that it will be okay by gas charging
then after that local person has filled the gas in compressor total 3 times but the problem was not solved

so i made another complaint to lg customer care on 17 10 (rna [protected]) to chjeck and solve the problem
after 5 days making so many calls and make the co ordination with local lg supervisor miss. nisha she arrange a person to visit my fridge and he says that it has having pcb problem..
and he told to solve the problem by installing the pcb ... at that time the diwali festival was nearby but he promised to install it before divali

after diwali also he was not contacted and when i called to nisha she made confernce with mr fransis of microcare he took more 2 days to send a person and he was not able to get the pcb no.

after 3 days i call him then he was not sure to having the exact pcb that it needs

so i called her and asked her to send a senior technician

so she arrange a another guy who said that after refilling the gas the problem will be soilved at that time i told them that i have refilled the gas 3 times but the problem is not solved so i[censored] r sure than and than only i go for refill with your company
than they said and was sure to be solve the problem by installing gas the problem will be cleared

at that time i make confirmation that the gas refilling is in warranty with my other person so i[censored] think that they have not work properly then and then u can fill the gas other wise i can tell them to refill the gas.. but they were sure to solve it and i also confirm with nisha that i will not pay other money if the problem not solved with this installation

after installing the gas by mr,babubhai ([protected]) after 2 days the problem starts of melting ice .
so i told nisha on 11th to loged the new complaint if the old is closed by her (11/11 rna[protected]
from that day to today the problem is not solved by your persons and i m suffering with the same problem
now they r asking more money to solve the problem
so total money i have paid is
2000 to retailer gas charging
2050 to lg person babubhai for gas charging
and now more 2000 they wants to solve my problem
pls solve my problem i[censored] can

Dear Customer,

We apologize for this. We have transferred your complaint number and details to the concerned Branch Service Manager. Our Representative will attend to your issues shortly.

LG Service Team.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking enough water to wash and rinse the clothes.(taking very little water) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We compained again. But they are not properly responding.

Problems are coming frequently.
In the past one and half years we registered complaint so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.


Please do the needful.
Thanks and Regards,
Velu.

gkinub

1.5 ton window Air Conditioner — delay in service

Your agra service center not entertaining our complain no.161 dated 25/03/2009.We are losing Rs.1000 of room rent per day.

LG 1.5 ton window ac — unusuall sound & noice

Dear


i have purchase 1.5 ton window Ac last year in june, now facing problem o[censored]nusuall sound in Ac .
Attended by your authorised service dealer he told thAT THE FAN MOTOR OF AC become deffected and required to be replaced on PAYMENT of Rs 1385/ plus Rs 300/ services charges because warranty of FAN MOTOR is beyond the warrenty period . The deffect in fan motor with 2 summer seasons show the quality of your product is very poor or manfacturing defect .
Kindly arrange to replce the deffective fan motor free of cost as soon as possible


Regards
Nitin Saini
[protected]

LG AIRCONDITIONER 1.5 TON window — WARRANTY REPLACEMENT DELAY

Sir,we have lodged an on line complint on[protected] ,complaint id:C[protected],SERVICE PEOPLE visited our premises on 16/04/10 ,detected compressor failure but the appliance is still lying in our place because the reason is non availability of replacement compressor at their end. MOREOVER there is no firm answere when it will be repaired . We had purchased the AC ON[protected] ,MAKE SRIAL NO:902NLKL006573.
Sir can u make it clear when it will be done.Since my old parents are at home ,i request u to do the job immediately. Your service centre is only 500 mts away from our place i think we deseve the best service from your end.
regards
Abhijit Saha

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Window AC — AC NOT WORKING

WE HAD PURCHASED TWO LG WINDOW 1.5 TR AC FOR OFFICE USE. AFTER EXPIRY OF WARRANTY PERIOD WE HAD COVERED THE AC’S UNDER AMC FOR TWO YEARS FROM JULY 2010. THE COMPANY HAS NEVER PROVIDED PREVENTIVE CERVISES SO FAR. THE AC’S ARE NOT WORKING SO WE HAD LODGES COMPLAINTS AS UNDER :
31.03.2011 RNA[protected] AND RNA[protected]
09.04.2011 RNA [protected]
21.04.2011 RNA[protected]

IT IS ALMOST 20DAYS ,COMPANY HAS NOT YET ENSURED THE REPAIRS . WILL COMPANY OFFICIALS TAKE NOTE OF THIS AND ATTEND TO THE PROBLEM DURING THIS SUMMER.
WE HAVE REQUESTED THE COMPANY TO TERMINATE THE AMC AND REFUND THE AMC AMOUNT AT LEASET FOR THE REMAINING ONE YEAR . WE INTEND TO TAKE WITH PRIVATE SERVICE PROVIDERS.

NO BODY EVEN RESPONDS ON THE TOLL FREE NUMBER
HKSHARMA SYNDICATE BANK [protected],[protected].

LG / Window AC — AC Not Functioning

Hi ,
I 'm a distressed , bereaved customer of LG .I have a window type AC that I've trying to get repaired by the authorised service center at Noida Sector 10. The people who came to address the problem were absolutely incompetent , inept and useless and left saying that theres a problem with the pcb and they'll come fix it whenever they get the part. It's been almost a month now and theres no sign of these people
The helpdesk proved equally useless, they gave nos of the CCO (Ms Lohia) who never picks up the phone.
The following are my compalint ids :
RNA[protected]
RNA[protected]

Please help,

Regards,
Brig SK Markenday
[protected]

LG — window ac not work

Dear Sir,

Window Air conditioner (LG) not working.i have coplain to costamer care but they not rispons.The LG dear come to my office they service ac and next week the have same problem.it not work ac give hot air.so i have copllain to you.do some thing.

Regards
Basant Sharma
Mob-[protected]
III plot no.95,phase no.-1,
udyogvihar Gurgaon

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

L.G.REFRIGERATOR — REPLACEMENT

PURCHASED A NEW REFRIGERATOR ON 31ST AUGUST, 2008 FROM NEXT SHOWROOM AT CHANDIGARH ROAD, LUDHIANA.
AND IMMDLY WE STARTED FACING PROBLEMS LIKE --

1. WATER TAP LEAKAGE

2. NO PROPER LEVELLING, SAY THE GAP BETWEEN THE TWO DOORS IS NOT SAME ACROSS THE WIDTH OF THE DOORS.

3. TOP DOOR HAS TO BE REPLACED AS CONFIRMED TO ME BY THE NEXT SHOW ROOM DEALER AS IT HAD SOME DAMAGE DENTS.

3. THE LOCK OF THE BOTTOM DOOR DOES NOT WORK, SO THIS DOOR ALSO MAY NEED REPLACEMENT.

AT THE OUTSET MAY I REQUEST U TO JUST REPLAVE THE WHOLE PC. AND OBLIGE. U SEE, WILL ANY CUSTOMER LIKE TO CALL FOR THE COMPLAINTS RIGHT FROM THE SECOND DAY ?

LG Refrigerator — 3 blank cheques

I have cleared the loan amount on 5th december, 2008. But till date I have not received the 3 guarantee cheques.

I am trying to contact on 24955605, but no response.

LG Refrigerator — Replacement

We bought an LG Refridgerator 240Ltrs. G1-255 VM4, on 23rd March, 2009 in GruhaVaibhav, Bangalore. We were delivered with the fridge with a huge dent on right side back leg, we asked the delivery boy the same. He was not ready to accept and said some one from LG would come for installation. We lodged a complain with LG, Complain NO. S9C32406960 and also informed the Gruha Vaibhav, they said the fridge would be replaced with a new one but today is 31st March, till now no one has come replacement. We have calling up the customer care of LG as reminders, they reply back as tomorrow our people would come and replace with new one.

LG Refrigerator — replacement

i bougth a referigerator LCD & Washing machine from Hometowm noida (in Gip) when company Deliverd The all Product at my house. we didnt open next day lg send their insolation man for intolation we open that time The referegerator is in Dameg Condition at That time i told the instolation boy that i want to replace now but he sudggest that plz. give me all photocopy of the referegerator i will sen u new rep. ferez i bougth on 12 dec.2010 still dated 11 feb 2011 no body come to replace i made so many complain in home town & LG customer Care Also But Nobody give Any resolution i talk to all Head of Lg On my heand Mr. Manish Gupta mr. Ranjan Ms. Vaisali they all are lg employes but they all are layer they all are not doing anything they don't have any mennar how to talk to like a customer specialy mr. Manish gupta he dont know how to speck who make him manager. i m going to consumer court i will su all are u in court. My Name Neetu Sharma My Mob. No. Is [protected] .

you r banging ur head against wall... verry poor service by this company..

LG Refrigerator — R U REALLY INTERESTED IN UR CUSTOMERS.....REALLY......IT DOES'NT SEEM SO..WITH THE KIND OF ATTENTION SHOWN BY UR COMPANY IN LAST 8 MONTHS...

R U REALLY INTERESTED IN UR CUSTOMERS.....REALLY......IT DOES'NT SEEM SO..WITH THE KIND OF ATTENTION SHOWN BY UR COMPANY IN LAST 8 MONTHS...
Please refer complaint no RNA[protected] and RNA [protected]...I thank u so much for ur apologies....and disinterest in ur customer service....

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team