LG Electronics Complaints & Reviews

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

I'm trying call LG customer service from past 2 hours to[protected]Toll Free) and[protected]. No one is responding my call... I'm very disappointed and very worst service.. This is my last and first brand from LG... Please don't go for LG.. No customer service 24/7 and no response.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

refrigerator not working properly

LG — NOT WORKING PROPERLY

I HAD PURCHSED LG MOBILE IN OCT 08THROUGH DEBIT CARD.BUT NOW ITS NOT FUCTIONING PROPERLY.THE BILL COPY IS MISPLACED .CAN I GET THE DUPLICATE COPY????????

Last year (Oct’08) I had bought LG Refrigerator (250 Ltrs) at Vivek & Co, T Nagar, Chennai. Six months back my refrigerator had a problem (No cooling effect), I called LG customer service immediately technician came and repaired the fridge and it was working fine.

Last month (15 days back) my refrigerator had a similar problem (No cooling effect) again I called LG cust care, but no one turned up we got a call from a technician and he asked the problem over phone and he instructed to remove all the stuff out side and he told us to rotate the control knob to number 3 position and keep the fridge open for half a day, we’ve done the same cooling was ok.

Again last week 25th Sep’09 cooling was not there again I called cust care on 26th Sep’09 and I explained the whole problem we had faced, this time they registered the complaint (ID S9C[protected] same day technician came and checked the fridge and told us gas level is low I’ll send a person to fill the gas. On 28th Sep’09 one technician came and opened the fridge back side and checked the gas level, then he checked the freezer and told there is problem with cooling coil it’s not working. He told us some one from LG service will come tomorrow and take your fridge and repair cooling coil and we’ll fill the gas, we’ll take two days time to rectify the problem. 29th Sep’09 again I called Cust care and quoted the ID no. the person responded told me our technician will call with in 2-3 hrs but NO one has called (or) came to take the fridge.

My concern is…
Why the technician is not identified the problem at the first instance.
Why two different technicians telling us two different problems.
Why I should do follow up with cust care so many times to attend this problem.
And till date NO one came to house, fridge is lying as its where condition for the past 15 days.

Note:
Before I bought LG fridge I had Godrej fridge and I was using since 1998, but I never had this kind of pathetic/unsatisfactory service issue which I am facing with LG. Now I regret why I bought LG fridge.

Thanks & Regards,
S. Sundaresan.
RIM :[protected].

lg/lg refrigerators — refrigerator not working properly

LG refrigerator, 320 litre Frost free, lotus red bought on[protected] from Kohinoor Tele Video( A unit Of Ganesh Tele Video), Thane. Only the freezer is working but a lot of frost accumulating in the freezer. No cooling in the lower part where food is kept. Fault recurring even after repair. Request made for replacement, but no response from Company/Dealer, and no replacement made till date. Customer is made to suffer even after paying the full price of the product. Immediate action needed.

LG Refrigerator. — Not responding

Hi,

purchase a LG fridge.after three months the door of the fridge broke down & flat on the floor,due to that my mother got injured & door had a big dent on the front panel.once they visited and take a photo copy of bill and said that either they replace the door or replcae the whole refrigerator but after two months they closed the complaints by mentioning the reason "address not found" ..

Please suggest.

Thanks,
Gaurav Jain
[protected]

L.G. Refrigerator — NOT WORKING PROPERLY

SIR, I HAVE A COMPLAINT ON DATE 08/05/2011 IN THE SERVICE CENTER ON TOLL FREE NO. .IN THE NEXT DAY A PERSON NAMED PARMINDER SINGHWAS CAME MY HOME AND HE WAS SERVICED THE PRODUCT AND GET 220/- RS .FOR SERVICE CHARGE . BUT THE REFRIGARATOR WILL NOT WORKING IN THE NEXT DAY . THEN I CALL TO MR. PARMINDER SINGH THEY SAID ANOTHER PERSON CAME , MR. VIJAY COME TO MY HOME AND HE WAS CHANGED THE GAS OF THE REFRIGARATOR AND SOME WIRES CUT ON THE BACK SIDE OF REFRIGARATOR . ON THE DAY OF WEDNESDAY EVENING ON 6 P.M . BUT HE HAVE GIVE US ANY SATISFIED RESULT, TILL THE DATE 13/05/2011 NO BODY COME FOR SOLUTION . I HAVE MORE OR MORE COMPLAINTS TO THE SERVICE CENTER BUT THEY ARE NO RESPONSE US .PLEASE TAKE A ACTION ON MY COMPLAINT. THANKS

LG Refrigerator — Repaired not Properly

i called lg costomer care & enginer com on 30Aug 2011 & after 2 days the problem is repeat 2sep2011 continusly call cc & enginer but both are not taking any action plz lg cc is very bad i reQuest u plz solve my problem asap
vikas
[protected]

LG — Freeze is not properly work

Your freeze is not properly work i submitted complaint by internet and then engineer comes and after checking he told me you will pay 500 rupee for service charge and transport home to service centre i`m agree with all conditions but he will not come.that is your service LG !!!!!!!!! same on your service.......... i`ll never purchase any product of LG.

actulay at starting i am not interested but service providing by this company is not good

not good

LG — refrigerator not working properly

refrigerator not working properly

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG — cheating in service providing

sub" regarding compalint agasint the lg service centre ahmedabad

i have purchased a side by side refrigerator before 4 years back and having compressor in warranty and fridge out of waranty

before 3 months i have faced a problem that fridge working in okay condition but the ice goes melt in any time without any fix time.
so i logged the complaint to lg customer care (complaint no:rna[protected] on 13 /8) but no one has taken care to come and to see the problem
then after i have made second complaint on 26 8 ..(complaint no rna[protected] then after that complaint a person came and said that there is a problem of pcb and it will take more than 10 days to get the pcb and at that time i also called a local repairer who said that it will be okay by gas charging
then after that local person has filled the gas in compressor total 3 times but the problem was not solved

so i made another complaint to lg customer care on 17 10 (rna [protected]) to chjeck and solve the problem
after 5 days making so many calls and make the co ordination with local lg supervisor miss. nisha she arrange a person to visit my fridge and he says that it has having pcb problem..
and he told to solve the problem by installing the pcb ... at that time the diwali festival was nearby but he promised to install it before divali

after diwali also he was not contacted and when i called to nisha she made confernce with mr fransis of microcare he took more 2 days to send a person and he was not able to get the pcb no.

after 3 days i call him then he was not sure to having the exact pcb that it needs

so i called her and asked her to send a senior technician

so she arrange a another guy who said that after refilling the gas the problem will be soilved at that time i told them that i have refilled the gas 3 times but the problem is not solved so i[censored] r sure than and than only i go for refill with your company
than they said and was sure to be solve the problem by installing gas the problem will be cleared

at that time i make confirmation that the gas refilling is in warranty with my other person so i[censored] think that they have not work properly then and then u can fill the gas other wise i can tell them to refill the gas.. but they were sure to solve it and i also confirm with nisha that i will not pay other money if the problem not solved with this installation

after installing the gas by mr,babubhai ([protected]) after 2 days the problem starts of melting ice .
so i told nisha on 11th to loged the new complaint if the old is closed by her (11/11 rna[protected]
from that day to today the problem is not solved by your persons and i m suffering with the same problem
now they r asking more money to solve the problem
so total money i have paid is
2000 to retailer gas charging
2050 to lg person babubhai for gas charging
and now more 2000 they wants to solve my problem
pls solve my problem i[censored] can

Dear Customer,

We apologize for this. We have transferred your complaint number and details to the concerned Branch Service Manager. Our Representative will attend to your issues shortly.

LG Service Team.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking enough water to wash and rinse the clothes.(taking very little water) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We compained again. But they are not properly responding.

Problems are coming frequently.
In the past one and half years we registered complaint so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.


Please do the needful.
Thanks and Regards,
Velu.

gkinub

1.5 ton window Air Conditioner — delay in service

Your agra service center not entertaining our complain no.161 dated 25/03/2009.We are losing Rs.1000 of room rent per day.

LG 1.5 ton window ac — unusuall sound & noice

Dear


i have purchase 1.5 ton window Ac last year in june, now facing problem o[censored]nusuall sound in Ac .
Attended by your authorised service dealer he told thAT THE FAN MOTOR OF AC become deffected and required to be replaced on PAYMENT of Rs 1385/ plus Rs 300/ services charges because warranty of FAN MOTOR is beyond the warrenty period . The deffect in fan motor with 2 summer seasons show the quality of your product is very poor or manfacturing defect .
Kindly arrange to replce the deffective fan motor free of cost as soon as possible


Regards
Nitin Saini
[protected]

LG AIRCONDITIONER 1.5 TON window — WARRANTY REPLACEMENT DELAY

Sir,we have lodged an on line complint on[protected] ,complaint id:C[protected],SERVICE PEOPLE visited our premises on 16/04/10 ,detected compressor failure but the appliance is still lying in our place because the reason is non availability of replacement compressor at their end. MOREOVER there is no firm answere when it will be repaired . We had purchased the AC ON[protected] ,MAKE SRIAL NO:902NLKL006573.
Sir can u make it clear when it will be done.Since my old parents are at home ,i request u to do the job immediately. Your service centre is only 500 mts away from our place i think we deseve the best service from your end.
regards
Abhijit Saha

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Window AC — AC NOT WORKING

WE HAD PURCHASED TWO LG WINDOW 1.5 TR AC FOR OFFICE USE. AFTER EXPIRY OF WARRANTY PERIOD WE HAD COVERED THE AC’S UNDER AMC FOR TWO YEARS FROM JULY 2010. THE COMPANY HAS NEVER PROVIDED PREVENTIVE CERVISES SO FAR. THE AC’S ARE NOT WORKING SO WE HAD LODGES COMPLAINTS AS UNDER :
31.03.2011 RNA[protected] AND RNA[protected]
09.04.2011 RNA [protected]
21.04.2011 RNA[protected]

IT IS ALMOST 20DAYS ,COMPANY HAS NOT YET ENSURED THE REPAIRS . WILL COMPANY OFFICIALS TAKE NOTE OF THIS AND ATTEND TO THE PROBLEM DURING THIS SUMMER.
WE HAVE REQUESTED THE COMPANY TO TERMINATE THE AMC AND REFUND THE AMC AMOUNT AT LEASET FOR THE REMAINING ONE YEAR . WE INTEND TO TAKE WITH PRIVATE SERVICE PROVIDERS.

NO BODY EVEN RESPONDS ON THE TOLL FREE NUMBER
HKSHARMA SYNDICATE BANK [protected],[protected].

LG / Window AC — AC Not Functioning

Hi ,
I 'm a distressed , bereaved customer of LG .I have a window type AC that I've trying to get repaired by the authorised service center at Noida Sector 10. The people who came to address the problem were absolutely incompetent , inept and useless and left saying that theres a problem with the pcb and they'll come fix it whenever they get the part. It's been almost a month now and theres no sign of these people
The helpdesk proved equally useless, they gave nos of the CCO (Ms Lohia) who never picks up the phone.
The following are my compalint ids :
RNA[protected]
RNA[protected]

Please help,

Regards,
Brig SK Markenday
[protected]

LG — window ac not work

Dear Sir,

Window Air conditioner (LG) not working.i have coplain to costamer care but they not rispons.The LG dear come to my office they service ac and next week the have same problem.it not work ac give hot air.so i have copllain to you.do some thing.

Regards
Basant Sharma
Mob-[protected]
III plot no.95,phase no.-1,
udyogvihar Gurgaon

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

L.G.REFRIGERATOR — REPLACEMENT

PURCHASED A NEW REFRIGERATOR ON 31ST AUGUST, 2008 FROM NEXT SHOWROOM AT CHANDIGARH ROAD, LUDHIANA.
AND IMMDLY WE STARTED FACING PROBLEMS LIKE --

1. WATER TAP LEAKAGE

2. NO PROPER LEVELLING, SAY THE GAP BETWEEN THE TWO DOORS IS NOT SAME ACROSS THE WIDTH OF THE DOORS.

3. TOP DOOR HAS TO BE REPLACED AS CONFIRMED TO ME BY THE NEXT SHOW ROOM DEALER AS IT HAD SOME DAMAGE DENTS.

3. THE LOCK OF THE BOTTOM DOOR DOES NOT WORK, SO THIS DOOR ALSO MAY NEED REPLACEMENT.

AT THE OUTSET MAY I REQUEST U TO JUST REPLAVE THE WHOLE PC. AND OBLIGE. U SEE, WILL ANY CUSTOMER LIKE TO CALL FOR THE COMPLAINTS RIGHT FROM THE SECOND DAY ?

LG Refrigerator — 3 blank cheques

I have cleared the loan amount on 5th december, 2008. But till date I have not received the 3 guarantee cheques.

I am trying to contact on 24955605, but no response.

LG Refrigerator — Replacement

We bought an LG Refridgerator 240Ltrs. G1-255 VM4, on 23rd March, 2009 in GruhaVaibhav, Bangalore. We were delivered with the fridge with a huge dent on right side back leg, we asked the delivery boy the same. He was not ready to accept and said some one from LG would come for installation. We lodged a complain with LG, Complain NO. S9C32406960 and also informed the Gruha Vaibhav, they said the fridge would be replaced with a new one but today is 31st March, till now no one has come replacement. We have calling up the customer care of LG as reminders, they reply back as tomorrow our people would come and replace with new one.

LG Refrigerator — replacement

i bougth a referigerator LCD & Washing machine from Hometowm noida (in Gip) when company Deliverd The all Product at my house. we didnt open next day lg send their insolation man for intolation we open that time The referegerator is in Dameg Condition at That time i told the instolation boy that i want to replace now but he sudggest that plz. give me all photocopy of the referegerator i will sen u new rep. ferez i bougth on 12 dec.2010 still dated 11 feb 2011 no body come to replace i made so many complain in home town & LG customer Care Also But Nobody give Any resolution i talk to all Head of Lg On my heand Mr. Manish Gupta mr. Ranjan Ms. Vaisali they all are lg employes but they all are layer they all are not doing anything they don't have any mennar how to talk to like a customer specialy mr. Manish gupta he dont know how to speck who make him manager. i m going to consumer court i will su all are u in court. My Name Neetu Sharma My Mob. No. Is [protected] .

you r banging ur head against wall... verry poor service by this company..

LG Refrigerator — R U REALLY INTERESTED IN UR CUSTOMERS.....REALLY......IT DOES'NT SEEM SO..WITH THE KIND OF ATTENTION SHOWN BY UR COMPANY IN LAST 8 MONTHS...

R U REALLY INTERESTED IN UR CUSTOMERS.....REALLY......IT DOES'NT SEEM SO..WITH THE KIND OF ATTENTION SHOWN BY UR COMPANY IN LAST 8 MONTHS...
Please refer complaint no RNA[protected] and RNA [protected]...I thank u so much for ur apologies....and disinterest in ur customer service....

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG/Double door refrigerator — Cooling fault

I purchased one double door fridge LE make from New Berco Sector 10 Dwarka on 18th May 2008.
The fridge developed cooling fault last week and I lodged a complaint on 39010909 last week for which
I recd the C. No N9C13107242 from the customer support engineer and recd confirmation on my mobile
[protected] on 31st Jan 09 10:40 pm.

There has been no follow up even though I had told the matter repeatedly to Customer Care as well as to New Berco Electronics yesterday.

This is really very poor response when LG claims 2.1.0 service in Delhi NCR and Gurgaon.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

lcd monitor — very poor service

very poor service and delay in response from service centre.
your service centre address is parth solutions, sec-16 market, faridabad, haryana.
they do not talk properly and when i call them they don't listen to me and put my call on hold.

lcd monitor — NEGLIGENCE IN SERVICE

MY LG LCD MONITOR WAS TAKEN BY OUR LOCAL AUTHOISED CENTER IN HALDIA ABOUT A MONTH. BUT THEY ARE NOT SHOWING ANY EFFICIENCY TO REPAIR AND DELIVER IT TO ME. I HAVE COPLAINED TO LG CALL CENTER BUT, THE ASSIGNED AUTHORITY DID NOT SHOW ANY INTEREST.
LG HAS A VERY VERY POOR SERVICE .

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team