LG Electronics Complaints & Reviews

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

I had log a complaint in LG customer care on 12-june-12 with complaint no - RNA[protected].
The LG executive told to me within 24 Hrs a technician will visit for resolution of complaint but still no one come and I have not receive any call from LG. i had lots of time talk with customer care but no resolution. All numbers always going busy.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG Electronics Pvt. Ltd. — Worst Customer Service

I'm reproducing a copy of the registered letter that I sent 3days ago to LG. If I don't get a positive response, Tiz Hazar Court is very nearby.
And every morning, I'm going to update my Facebook status to :
"Don't buy from LG, Worst Customer Service".
If they're intelligent enough, they might know what Facebook can do.
Guys, don't sit quiet.Teach any company (not only of LG) the lesson if they do not honour their responsibility.

To,
LG Electronics India Pvt. Ltd.
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (UP)
IN RE: RNA[protected]Defective LG E2360V LED Monitor)

Sir,
This is to bring to your kind notice that I had purchased LG E2360V LED Monitor for a consideration of Rs 10,700/- paid in cash vide Invoice No. CCL/11-12/R75 on 7th Apr'11. During last week of July'11, the monitor started developing pink colour bands/strips all over the monitor screen, rendering the monitor unusable.
I have reported the above matter to your After Sales Service (Customer Service Department) several times. That is:
(i) a complaint was registered as RNA[protected] on 1st Aug'11. A technician visited our premises the same day and verified that the monitor is defective. And he fixed an appointment on 10th Aug'11 to replace the defective part. But no one turned up or informed us of any update on the mentioned date while we waited the whole day.
(ii) Thereafter, on 10th Aug'11 evening, this unprofessional behaviour was communicated to your After Sales Service (Customer Service Department). The Representative assured us that we will be updated within 24hours of the progress of the complaint; and that he has forwarded the matter to the "concerned department".
Despite all my pleadings, you have not rectified the defect in the goods which is indeed regrettable and highly unprofessional. Today is the 17th of Aug'11 with no update; and I find it hard to believe that an MNC like LG with a pan-India presence doesn't have spare parts for which it has to take nearly three weeks to replace it. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same, I have been greatly inconvenienced as I work on 3D Animation and Multimedia applications, mostly Maya.
You are hereby finally called upon to
• remove the said defects in the monitor, or
• replace the monitor with new a monitor, or
• return the price paid for the monitor;
within 7 days of the receipt of this notice, as the complaint has already been registered on 1st Aug'11, failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances, both civil and/or criminal as are warranted by law for mental agony and harassment suffered due to your negligence, besides filing a complaint under the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences.
Place: New Delhi
Dated: 17th August, 2011.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Team,

I have contacted LG customer support for my TV display issue. The issue is not resolved yet, still chasing them to fix it.

Call Registered on 08/04/2014
Service Engineer Visited on 09/04/2014 and checked the TV.
Service Engineer said that Power Board is failed and the same day the part has been ordered.
Service Engineer visited again on 13/04/2014 and tried to install the received part, but the issue was not resolved.
Again Service Engineer said that the panel board needs to be replaced and he ordered it on same day.
No response from LG after 13/04/2014.
I contacted Customer Support on 19/04/2014 and got another contact Number[protected].
I contacted[protected] and got the information that the part is not available in India and it has not reached Noida yet.
27/4/2014 Sunday I called[protected], no response. And I called LG Customer Service, the gentle man who responded me said that they are facing server down issue and they will be calling me back after two.

No update on my repair request for 14days.

This is really Very Very poor service from LG.

Thanks

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

REALLY NOW LG SERVICES ARE GOING WORST DAY BY DAY I LOGGED MY WINDOW AC COMPLAINT UNDER AMC STILL ITS NOT TURNED UP ONCE UPON A TIME I GOT A CALL AT THAT TIME WE ALL WERE OUT OF OUR HOUSE HE ASSURE ME HE WILL COME TOMMORROW TO PICK MY AC BUT STILL LG TOMMORROW DIDNT CAME MY COMPLAINT NUMBER IS -RNA[protected] IF POSSIBLE THAN PLEASE DO IT IF NOT ALLAH MALIK LG KA THERE IS TWO REASON EITHER LG IS OVER CONFIDENCE OR ITS BAD TIME HAS STARTED

Regards
Rajiv
[protected]

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG KP 500 — email

My mailbox in all settings are done but not working my mailbox(gmail), when i go in mailbox then retrieve, screen on showing DNS lookup Feild.

LG KP 500 — hardware problem

i hav lg kp500 cookie.n i buy dis cel in april n after tht the phn hav so mch problems for example....software problem.....n my kp500 damage twice in a week.....dere is sm speaker prob

LG KP 500 — customer care

i have submitted my lg kp 500 since one month ago.customer care promisses me to give it to me with in 7 days.but im not get my handset till now. My IEMI no. Is[protected].

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG — Every year 2000/- maintenance

LG is the worst company that distributes air conditioner. I am using LG AC since 6 years and 1 st year which is under warranty certainly has no problems but the very next year it shows its colors... Every year I have to pay 2000/- for its gas leakage and gas filling charges which has really become a nuisance. Now it has become a scrap and am now going to sell it for kilos to scrap dealer...

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG — Poor Service - Post sales

I have purchased Reliance Land Line Phone (LGP 450 R ) Model. The Phone is still in warranty period.
The quality of Product is so bad that it is stop working.

I have given to LG Borivali - West (Mumbai) Service center on 3rd Sep, 2011. They said it will take 3-4 Days.
I have called up on Sep 8th, 2011 to check the status they said parts are not available and it will take one more week.

As I have Reliance Phone I can not just user another box for temporary, I am facing problem of not having phone.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG /Split AC — Auto cut not working

Auto Cut is not working while it is working on the tempreture is stand on 31'
and I have just buy it before one month.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

I totally agree, I had similar issue with my LG Flat TV, There is very poor response. It took the services group 3 months to attend to my issue. Finally they said they cannot repair as there was no parts available and they said they will replace the TV

Now its two months, I am following up. There is no response also.

Not sure where to go.

Would be great if someone can guide.

Madhukar - [protected]