LG Electronics Complaints & Reviews

L.G.REFRIGERATOR — REPLACEMENT

PURCHASED A NEW REFRIGERATOR ON 31ST AUGUST, 2008 FROM NEXT SHOWROOM AT CHANDIGARH ROAD, LUDHIANA.
AND IMMDLY WE STARTED FACING PROBLEMS LIKE --

1. WATER TAP LEAKAGE

2. NO PROPER LEVELLING, SAY THE GAP BETWEEN THE TWO DOORS IS NOT SAME ACROSS THE WIDTH OF THE DOORS.

3. TOP DOOR HAS TO BE REPLACED AS CONFIRMED TO ME BY THE NEXT SHOW ROOM DEALER AS IT HAD SOME DAMAGE DENTS.

3. THE LOCK OF THE BOTTOM DOOR DOES NOT WORK, SO THIS DOOR ALSO MAY NEED REPLACEMENT.

AT THE OUTSET MAY I REQUEST U TO JUST REPLAVE THE WHOLE PC. AND OBLIGE. U SEE, WILL ANY CUSTOMER LIKE TO CALL FOR THE COMPLAINTS RIGHT FROM THE SECOND DAY ?

LG Refrigerator — 3 blank cheques

I have cleared the loan amount on 5th december, 2008. But till date I have not received the 3 guarantee cheques.

I am trying to contact on 24955605, but no response.

LG Refrigerator — Replacement

We bought an LG Refridgerator 240Ltrs. G1-255 VM4, on 23rd March, 2009 in GruhaVaibhav, Bangalore. We were delivered with the fridge with a huge dent on right side back leg, we asked the delivery boy the same. He was not ready to accept and said some one from LG would come for installation. We lodged a complain with LG, Complain NO. S9C32406960 and also informed the Gruha Vaibhav, they said the fridge would be replaced with a new one but today is 31st March, till now no one has come replacement. We have calling up the customer care of LG as reminders, they reply back as tomorrow our people would come and replace with new one.

LG Refrigerator — replacement

i bougth a referigerator LCD & Washing machine from Hometowm noida (in Gip) when company Deliverd The all Product at my house. we didnt open next day lg send their insolation man for intolation we open that time The referegerator is in Dameg Condition at That time i told the instolation boy that i want to replace now but he sudggest that plz. give me all photocopy of the referegerator i will sen u new rep. ferez i bougth on 12 dec.2010 still dated 11 feb 2011 no body come to replace i made so many complain in home town & LG customer Care Also But Nobody give Any resolution i talk to all Head of Lg On my heand Mr. Manish Gupta mr. Ranjan Ms. Vaisali they all are lg employes but they all are layer they all are not doing anything they don't have any mennar how to talk to like a customer specialy mr. Manish gupta he dont know how to speck who make him manager. i m going to consumer court i will su all are u in court. My Name Neetu Sharma My Mob. No. Is [protected] .

you r banging ur head against wall... verry poor service by this company..

LG Refrigerator — R U REALLY INTERESTED IN UR CUSTOMERS.....REALLY......IT DOES'NT SEEM SO..WITH THE KIND OF ATTENTION SHOWN BY UR COMPANY IN LAST 8 MONTHS...

R U REALLY INTERESTED IN UR CUSTOMERS.....REALLY......IT DOES'NT SEEM SO..WITH THE KIND OF ATTENTION SHOWN BY UR COMPANY IN LAST 8 MONTHS...
Please refer complaint no RNA[protected] and RNA [protected]...I thank u so much for ur apologies....and disinterest in ur customer service....

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG/Double door refrigerator — Cooling fault

I purchased one double door fridge LE make from New Berco Sector 10 Dwarka on 18th May 2008.
The fridge developed cooling fault last week and I lodged a complaint on 39010909 last week for which
I recd the C. No N9C13107242 from the customer support engineer and recd confirmation on my mobile
[protected] on 31st Jan 09 10:40 pm.

There has been no follow up even though I had told the matter repeatedly to Customer Care as well as to New Berco Electronics yesterday.

This is really very poor response when LG claims 2.1.0 service in Delhi NCR and Gurgaon.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

lcd monitor — very poor service

very poor service and delay in response from service centre.
your service centre address is parth solutions, sec-16 market, faridabad, haryana.
they do not talk properly and when i call them they don't listen to me and put my call on hold.

lcd monitor — NEGLIGENCE IN SERVICE

MY LG LCD MONITOR WAS TAKEN BY OUR LOCAL AUTHOISED CENTER IN HALDIA ABOUT A MONTH. BUT THEY ARE NOT SHOWING ANY EFFICIENCY TO REPAIR AND DELIVER IT TO ME. I HAVE COPLAINED TO LG CALL CENTER BUT, THE ASSIGNED AUTHORITY DID NOT SHOW ANY INTEREST.
LG HAS A VERY VERY POOR SERVICE .

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

I had log a complaint in LG customer care on 12-june-12 with complaint no - RNA[protected].
The LG executive told to me within 24 Hrs a technician will visit for resolution of complaint but still no one come and I have not receive any call from LG. i had lots of time talk with customer care but no resolution. All numbers always going busy.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG Electronics Pvt. Ltd. — Worst Customer Service

I'm reproducing a copy of the registered letter that I sent 3days ago to LG. If I don't get a positive response, Tiz Hazar Court is very nearby.
And every morning, I'm going to update my Facebook status to :
"Don't buy from LG, Worst Customer Service".
If they're intelligent enough, they might know what Facebook can do.
Guys, don't sit quiet.Teach any company (not only of LG) the lesson if they do not honour their responsibility.

To,
LG Electronics India Pvt. Ltd.
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (UP)
IN RE: RNA[protected]Defective LG E2360V LED Monitor)

Sir,
This is to bring to your kind notice that I had purchased LG E2360V LED Monitor for a consideration of Rs 10,700/- paid in cash vide Invoice No. CCL/11-12/R75 on 7th Apr'11. During last week of July'11, the monitor started developing pink colour bands/strips all over the monitor screen, rendering the monitor unusable.
I have reported the above matter to your After Sales Service (Customer Service Department) several times. That is:
(i) a complaint was registered as RNA[protected] on 1st Aug'11. A technician visited our premises the same day and verified that the monitor is defective. And he fixed an appointment on 10th Aug'11 to replace the defective part. But no one turned up or informed us of any update on the mentioned date while we waited the whole day.
(ii) Thereafter, on 10th Aug'11 evening, this unprofessional behaviour was communicated to your After Sales Service (Customer Service Department). The Representative assured us that we will be updated within 24hours of the progress of the complaint; and that he has forwarded the matter to the "concerned department".
Despite all my pleadings, you have not rectified the defect in the goods which is indeed regrettable and highly unprofessional. Today is the 17th of Aug'11 with no update; and I find it hard to believe that an MNC like LG with a pan-India presence doesn't have spare parts for which it has to take nearly three weeks to replace it. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same, I have been greatly inconvenienced as I work on 3D Animation and Multimedia applications, mostly Maya.
You are hereby finally called upon to
• remove the said defects in the monitor, or
• replace the monitor with new a monitor, or
• return the price paid for the monitor;
within 7 days of the receipt of this notice, as the complaint has already been registered on 1st Aug'11, failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances, both civil and/or criminal as are warranted by law for mental agony and harassment suffered due to your negligence, besides filing a complaint under the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences.
Place: New Delhi
Dated: 17th August, 2011.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Team,

I have contacted LG customer support for my TV display issue. The issue is not resolved yet, still chasing them to fix it.

Call Registered on 08/04/2014
Service Engineer Visited on 09/04/2014 and checked the TV.
Service Engineer said that Power Board is failed and the same day the part has been ordered.
Service Engineer visited again on 13/04/2014 and tried to install the received part, but the issue was not resolved.
Again Service Engineer said that the panel board needs to be replaced and he ordered it on same day.
No response from LG after 13/04/2014.
I contacted Customer Support on 19/04/2014 and got another contact Number[protected].
I contacted[protected] and got the information that the part is not available in India and it has not reached Noida yet.
27/4/2014 Sunday I called[protected], no response. And I called LG Customer Service, the gentle man who responded me said that they are facing server down issue and they will be calling me back after two.

No update on my repair request for 14days.

This is really Very Very poor service from LG.

Thanks

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team