LG Electronics Complaints & Reviews

I purchased and LG 1.5 tone A/C for Kohinoor Electronics Thane on 12the April 2012, thee sales representative was Altaf. As soon as I received the delivery at home and installed I was getting the sound in the A/C and also the cooling was not happening proper in it. I complained it to Kohinoor and they said LG representative will be coming at home to check and they said to replace the booster inside it as it was having a defect.I called kohinoor electronics and said the new A/C had a defect inside and LG is telling to replace a part inside it. Kohinoor said we cannot replace this A/C for such a small issue it may be in delivery there could have been some minor fault inside it and they forced to replace the part instead of the complete unit. I even insisted Mr. Bhagwan the head of Kohinoor electronic Thane, but he still said they cannot send the replacement of the unit LG says and said me to replace the part. I agreed and on thee second day of installation thee booster inside thee A/C was replaced.Sound problem was solved but cooling problem still exist. I called thee LG and Kohinoor guys to visit thee home and check. From simple technical of LG Thane (Imran and Hussain) to the main Area head LG Thane Vivek came and checked the A/C and found that 1.5 ton of A/C is not actually making 90 s.q.feet of room chilled where for more then 1 hour it is working on 18 degree and thee room temperature comes till 23 degree.My flat is in the middle of the building, no heating device like Computer, Fridge, microwave etc, this room has 1 bed of my kid and 2 cupboards. I even recorded their voice (where they in conference were not aware I was recording thee conference call) they were taking to some south Indian person who was head of LG from Noaida (Delhi) agreed about the issues in A/C (But that is different part that LG service is the worst service that I ever noticed and till date I am fighting for it now Marketing executive Janak Doshi also involved in it) I took this voice recording to let Bhagwan from Kohinoor listen this, the response that I got was shocking, he said that in our letter we say "we only provide service underwarrenty, so we said this to LG and they will provide the service to you, we have no concerns after sales of this service". I requested them to replace the peace they said to check direct with LG and Kohinoor does not plays any role after sales of thee product, I even said I'll take action Mr. Bhagwan clearly said to take any action that I like but replacing or refunding of product if faulty is not their lookout. It is about 1 month that I am facing this issue. I feel now a days customer (specially we Indians in India as customer) are treated like a dogs, where we are not able to get the satisfaction for our own money on product that we purchase.Please do not get me wrong that I am some competitor or any other person just is talking about Kohinoor you can take my order number of product purchased in Kohinoor and have a check. My name is Zafar Khan and the order number is ORD1301249. If any of you by mistake visit Kohinoor just ask them to check this order number and see thee customer name and product. You will realise that this all things are true and not a fake story or so. Please do not ever go to Kohinooor, go anywhere else with through study of Shop and Electronic item and never Trust LG service.

Hi,
My window AC was not working and I called upon a representative to check the problem. He checked it on 2nd May 2012 and said that the compressor was faulty and will have to be replaced for which he told that the AC has to be taken to the service centre. I agreed upon it and my AC was taken away on 3rd May 2012 with an assurance that the AC will be given back within 3 days. He had told that the model is old and since old compressor is not manufactured any more, hence rotary compressor will be fitted. I had no problems with that. Now, its 15th May, and still no news is there about my AC. When called upon on 11th May 2012, he told me that the AC would be positively delivered on 14th May 2012 but in vain.

I am fed up with the followups and very dissatisfied with the service. I guess I will have to use the AC after the peak season of summer is over.

The Job no is RNA[protected]
My Details :
OP Jalan
163, New Baradwari,2nd Floor,
Sakchi,
Jamshedpur-831001

Thanks,
Gaurav Jalan
[protected],[protected]

we are presently shifted to Mahanadi vihar,cuttack,it so happened that,a man (named Surya)from LG Service center,voluntarily came to our house to install our 2ton Ac machine,and it so happened he broke our machine,charged Rs 2400,and also made wrong fittings of the external pipes(pipes are left hanging improperly leading to draining of water indoors.
Since we are new to the area,we are left nowhere,now when we approach a alternative mechanic,they are again demanding exhorbitant rates as they need to reinstall,we request you to guide and take action immiediatly.

Ganesh raj
[protected]

I HAVE ONE WINDOW A/C OF LG COMPANY. UNFORTUNATELY IT IS NOT COOLING FROM 9th MAY, I REPORTED TO CUSTOMER CARE ON

10th MAY MY COMPLAIN NO.-RNA[protected]. TODAY IS 13th MAY NOBODY TURNED UP TO REPAIR, THIS IS VERY BEST QUALITY OF

SERVICE PROVIDED BY LG INDIA TO ITS CUSTOMER.


SALUTE TO LG INDIA FOR BEST SERVICE

Hi,

I want this complaint to be escalated...to a senior manager.

From April 13th Onward I have registered 3 complaints for the same problem where in the service engineer had a look and said that the compressor needs replacement. Now I have received two calls from your executives saying that there is no stock of compressor and it will be delayed by two weeks or so.
Each time I have accepted this delay and have been patient....But not any more...!

IF YOU DON'T HAVE STOCK OF COMPRESSOR - HAVE YOU STOPPED SELLING NEW AC's...I think your priority should be to first satisfy existing customer and then get new one's.

I urge you to fix my compressor issues ASAP.

I should also be waived from service charges due to the delay which you have caused until now...!

LG AC Complaint No.
1- RNA[protected] April 13th
2- RNA[protected]
3- RNA[protected]

I don't understand when you don't fix the first complaint number - what is the point in closing it and raising a new one...!

I had a lot of regard for LG - But now you have a very unhappy customer. Turn around time for fixing a compressor cannot be 1 month.

Mobile Contact Number : [protected]/22780184.

I sent this email a couple of days back. They promised immediate action...but again..there are still postponements only and the attitude of the service engineers or the persons contacting is highly unprofessional and regrettable.

I recommend not to buy LG products.

regards,
Swami

Dear Sir
I lodged a complaint to LG Customer Care center on[protected] vide complaint ID no. RNA 120511 regarding non functioning my split AC due to some fault in Compressor . The AC was purchased in April 2009 and is within warranty period. The customer care executive assured me on[protected] that the engineer from LG shall attend me on same day and my complaint shall be attended latest by[protected]. But it is very sorry to mention here that till today no one has even contacted me regarding complaint till now i.e 2:00 PM but customer care number is also not responding since morning by replying all lines are busy. Is LG cheating customers or LIFE GOOD turning to LIFE BAD.
Ravi Bhatia
E 10, Plot no. 16, Sector 9, Shivalika, Dwarka New Delhi 110077.

I have purchased LG refrigerator(model no. 335VF5). It stops working. I have booked complaint many times at LG customer care. The technician come after one day of booking complaint, rectify temoprary. But after 3-4 hours it again stops working. On callin cosumer care, everytime a new complaint no. is given as previous compaint closed without asking for customer feedback. I have also send mails to LG service ( as given on LG site), but no reponse from them. This is being repeated from last 5 days. Due to this many food items also get spoiled.

As the items has been purchased only 5 month back, it is very disappointing for me. I think companies just keeps thier complaint record right so as to claim good customer care record on papers, but actually the customer care is very bad. Such companies should be exposed.

THRICE I HAD REGISTERED COMPLAINT WITH LG CUSTOMER CARE AND TWICE THEY SENT SERVICE PERSONNEL AND THE PROBLEM REPORTED WAS NOT CORRECTED. THIRD TIME THEY EVEN DID NOT RESPOND TO MY COMPLAINT, REQUEST ID IS[protected].DATED[protected]. THE COMPLAINT IS THAT ON SWITCHING ON THE AC IT WILL NOT WORK AND FAN WILL WORK FOR A SHORT TIME. IT TAKES 1-2 HOURS TO FUNCTION THE AC AFTER SWITCHING ON THE AC.
THE SECOND TIME SENT PERSON INFORMED US OF AC GAS LEAKAGE AND IS 25% SHORT AND ADVISED US TO REFILL AND CHARGED 1498 FOR REFILLING. EVEN AFTER THAT ALSO THE SAME PROBLEM SUSTAINS. WHAT SHOULD WE DO?

Dear LG,
I consider myself very unfortunate to be a buyer of LG's product. I am sharing my horrible experience with this reputed brand here. In 2009, I bought one vacuum cleaner (model No. V-CP743NDN). After 3-4 months one fine day it stopped working suddenly. We called your customer care no. and got to know that we have to take our cleaner to your workshop by ourselves and nobody will come to attain...that time it was in warranty period. But due to some really unavoidable circumstances, we are not able to reach you. Now from last month we are continuously trying to get it repaired by your so called engineers and see how we face height of reluctances, lagging, harassment from your customer care service. We called again and again with every time new commitment of visiting time by your engineers...finally after visiting, the engineer said the motor got damaged and needs to be replaced and will cost ~Rs 1000, even without opening the machine!!!Then as usual he assured us that, on very next day or day after he’ll come and replace that, but that next day come even more than a week, and that to again after repeated calling. And now the height of drama, the new motor he brings, that itself found faulty. It was 28th of April 2011. He supposed to come on 3rd of this month…but again no response…Now we are really hopeless about this brand and don’t know what to do next.

I raised a complaint for my LG window AC (RNA[protected] on 6th May 2012. The engineer visited our home on 7th May and told us that the AC need to be taken to workshop for Gas refilling and will be picked within day or two.

Since then there is no response from the service centre. I have followed up with the customer care 2 times and they have provided me with the Noida service centre phone number[protected] calling on which do not respond.

What is use of taking AMC when the response from the LG service is so horrible. If I would have approached local service, gas refilling would have been completed till now.

I have Window A/C from LG. This A/C is under AMC with LG and Service provider who has been assign is " Comfort Point " Goregaon. I had lodge a complaint about cooling problem with LG and A/C was picked up by Comfort Point on 2/5/2012. They had promised to give it in 2 days. Every 2 days when followup was done , they have been promising to deliver it in 2 days. Today when I contacted them , they are saying you will A/C by next Tuesday only.
Unfortunately LG , does not give option of having alternate service provider in the area and have to depend only on "Comfort point ". Have no choice but to beg comfort point for their service. When called up . people at comfort point don't give proper answers as well.

Not sure what do I do as a consumer ? Do I have a choice ? LG does not give option of escalating if I am not happy with servicing .

Need help !!!!!!!!!!!!!!

Split air conditioner of LG not properly working, water is coming inside room

The sound alerts of the washing machine was turned of accidentally by a three year old by pressing random buttons. I'm not sure how this happened but ever since the incident, the sounds which were supposed to play when the washing machine was turned on/off was not heard after that. I think that the sounds were somehow disabled. Please help me solve this problem.

My Self Satyendra Kumar Devraj I Had Purchase a Lg Refrigerator Before 09 month ago, now there is problem that refrigerator is not working proper many time complain the dealer but they not take the action & my refrigerator under warranty period there is problem like:-
01. Leakage of Water
02. Cooling Problem &
03. Door Lock is not working proper

Please do the need full help, for that i am very thankful to you

Your's Truly

Satyendra Kumar Devraj
M/s. Sonu Traders
Kathari Bagh More
Near ICICI Bank ATM
Chapra, Saran
BIhar -841301
Mobile No- [protected]
[protected]

I Purchase the product of LG refigerator (270 ltr) from kharar ( Mohali, Punjab) in August 2011.

Number of times i register my complained for the product, they visit at home but no one satisfy about the product. two times they fill the Gas, one time auto cut change and one time they clear the pipe of gas circulation. but the result is same.

Refrigerator gives problem of Sounds like Cracker or flow of water in night. Some time Over cooling or No cooling. No cooling in the Lower Portion of refrigerator. Facing problem from last one year. Complained Number as .........

Complained No. Dated
[protected] 9-May-12
[protected] 6-Apr-12
[protected] 5-Mar-12
[protected] 10-Jan-12
[protected] 25-Nov-11
[protected] 23-Nov-11
[protected] 5-Sep-11

Please Look into the matter.

Hi Team,

I purchased LG PLASMA 42PT350R on 31-MAR-2012. But till now no one has installed that one. Your representatives are telling that they don't have device to fix the TV to wall. Please consider this as high prority and send your representative with necessary equipment to fix it to the wall.

It is 42 inch TV

My residential address

Alluri Bhimasankararao
C/O Alluri Hanumantharao (LIC agent),
BC Colony,Brahmana veedhi, Paritala (Post),
Kanchikacharla Mandal, Krishna District,
Andhra Pradesh state, India , PIN-521180

Contact number -[protected], [protected]

I have LG T 500 which is under warranty. I am not getting good response as well as proper cure/remedy of my handset . i have submitted twice at windsor plaza for repair and still problem is as it is above all i haven't got good response from LG customer care as well as their Area manager Mr.Chetan is even not lifting my call for solving my problem . I am facing this problem since last week and yet not it is solved

Dear All,

I have issue regarding service of LG WASHING MACHINE.

I was register compliant on 30/04/2012 but there is no response of my complaint.

I was second time call and again register compliant COMPLAINT NO-RNA[protected] but same there is not any single response of lg india ltd.

Please help me on above meter.

Thanks & Regards,

Bhavin Purohit
[protected].

lg tv is not working since past 8days.LG company is waiting for some parts to come from noida sice last 8days.no-RNA[protected].

Washing machine complaint No RNA[protected] not attended so far. 1.5 tonne A/C complaint number RNA[protected] so far not solved completely.

LG service centres are not customer centric and responsive.



Kanhaiya Verma
B 403 Shiv Shivam Apartment
Adarshnagar Andheri West

Mobile [protected]