LG Electronics Complaints & Reviews

To,
The Chief Executive(Service)
LG India Ltd.

I had purchased a side by side refrigerator model no B217-BTJV having a serial no 108TRBS2H283 on[protected]. Within 8 months of purchase we are facing a problem with this fridge from last one week that its cooling system has totally failed. I lodged a complaint on[protected] having complaint no RNA[protected]. The next day on the service executive visited our place and checked that there was a gas leakage in the unit. He told us that it will take some days to repair the unit as they have some lack of gas stock and some other issue. So they will not be able to repair it immediately and later too they will have to take the unit to their service centre and again there it will take few days to repair. We asked him that who will take the unit and bear the cost so he said that the customer will do it. I think it was our biggest mistake that we purchased a refrigerator from LG company which has such poor customer service standards. Gas leakage is a manufacturing defect and not customer fault and that too just within 8months from date of purchase.
Post he went from our place nobody contacted us so out of disappointment from the fact that they are not repairing the unit on priority in these hot summers when we actually require it the most I visited the local vendor Videon Electronics from where we purchased it. But the vendor denied for any support so i had to visit LG local office in jaipur. There I met the customer service executive Ms Charu who made me speak to their senior customer care manager Mr R P Sharma who promised me to call back after an hour with a solution. But I dint recieve any call from him for long so I tried calling him but he dint even bother to take my calls. I must have called him more than 50 times in the entire day but he dint take my call.
This is the worst customer care experience I have ever come across. I have also written a mail to their service ID but have recieved no satisfactory response. I would want to take up this issue with their top management and consumer court asking them is this what the call as customer service. They say with LG life is good but they are doing everything to make customer's life a hell.
I hope someone will listen to my complaint and be considerable enough to provide assistance.

Anubha singhal
[protected]
Jaipur

LG

I hereby request you to resolve this matter and cooperate and help Ref; an FIR (DD No; 44B) for my Complaint for the Lost of My Cell LG KP 500 (Airtel) No. [protected]/IMI No. [protected] on 20th/6/2012 & An FIR has been filed for the same dated 21/6/2012 addressed to the Reader at Rajouri Garden, Police Station.

The Phone was lost in Area: Rajouri Garden, near PNB Bank(Near Metro Station).
Recepit of the Product (CellPhone) bought has been handed over, with the Complaint.

I would request tracking down of my Cell Phone as immediate as possible, along with my SIM.

Please find here enclosed with the Complaint/FIR for the same.

Please do the needful.

Arun Gaur

(I am reachable on [protected] for any further enquiry)

Dear Sir,

Pls filed my complain against LG Electronices India Pvt.Ltd., Insurance of my LG LCD TV. Policy No. HLP No.: LF 019103 dt: 07.11.2011.
I filed my first complain on their Toll Free No. & they give us request ID no.: RNA[protected] in December,2011. till date they are fail to provide us the solution. As I LCD Display is not working properly. after that I continue lock so many complain on their Toll Free No. & their local office. But till date my problem is as it is.

Please help me out & tell me the solution how I take an action against LG Electronice India Pvt.Ltd.

Best Regdars
Rehan Hussain
Mobile: 0091 [protected]

I have been trying to call the LG Customer Care number for days. It is always busy ar noone answers. Finally i managed to lodge an SMS complaint and managed to get a 'Cooling Expert' home. He was unable to diagnose the problem despite spending hours here. We have 2 LG ACs and both are not working. Despite our loyalty to the company, the company, customer care or technicians dont feel the need to try and get our issue resolved. This is shameful. If the ACs don't work in this season what is the point of having them. BTW please note: the AC + compressor is still in warranty.

Respected Sir/Madam,
We got fridge LG fridge in 2009 every year we have to spend atleast 2000/-rs on it from sometime gas problem or sometime cooling problem.This year again compressor needs to be replaced and technicians are not giving proper
response.Complain was given 10days back guy came after 3days after follow up from my side came checked left fridge opened from back side.We asked him change whatever he needs to change he said,it wil cost 2500/- we were ok
with that as well as we are used to of this paying LG every year for something or other.I got Num of some Manager Named VIJAY whom whenever i call he says your complain wil closed madam end of the day which doesn't happen.
I would tell people not buy any LG product As they dont have good costumer service.
IAM FADE UP

Mrs.Shehnaz

Dear Sir,

I have bought Window AC-1.5Ton on 23/10/2006 AC Model No.:19F2RDE5 Chassis No.:2030 Serial No.:605KPSL002030.

I am facing regular complaint of AC not cooling and I am facing the same problem again and again.

I have got the AC Serviced only from LG Authorised Service Centre (Ruchika Enterprises,Vasai).Since we bought the AC, the same problem of cooling coil failure has occured around 15-20 times.

On 27th April 12, we paid Rs. 3200 to get the problem rectified again, but the same problem reoccured.

LG AC is of no use.I want a permanent solution to the problem.


Regards,
Chandresh Karira
Mob:[protected]/[protected]

Hi,

Last week, i have complient to LG customer care and called many times but i didnt get any prpoer response from any LG service Centre as well as customer care till yet...

could you please let me know, what kind of services you are going to provide to you customers. i dont think, ill suggest to anyone to purchase LG product. If people getting that of servies. even customer care ensure so many time our higher level ill talk to with in 1 hr. but dont know, how much long LG 1 hr.

RNA[protected]



Thanks
Rajat Tyagi
1103, Sector-3 vasundhra Ghaziabad
U P
[protected]

To,

Customer service Department
LG Electronics India Pvt. Ltd.


My name is Alok Kumar Singh a regular customer of LG house hold products. My LG refrigerator model number GL-195NM5 is not working, I have logged a complain with LG customer care on 15th June 2012, Complain ID is RNA[protected]. LG engineer has visited to me on 17th June 2012 and told me that there is some cooling problem due to empty gas compressor, and told me that this will be refilled by another engineer within 24 hours but after 48 hours one more engineer has visited the site and again replied same that this will be refilled within 24 hours and when I called customer care they are unable to provide me proper cause for the same. I wanted to let you know that the same cooling issue had been occurred in the month of march and your engineer had filled gas on 31st march 2012. and I had get charged for the gas and again the same problem within 2 month my refrigerator gas has finished.

At the time of purchase of LG product I come to know about your 2.1.1 prompt response service, as I checked this service is available in my area, then why I am not getting response within your time window.

This is ridiculous service from LG. The city I am living is Noida, still this is the level of service from your company. so i really wonder what would be the fate of customers at far / remote places?

Waiting for a positive response from your side.

I bought LG Refrigerator Model GL-201/205 on 16th March 2012. Within 3 months it starts giving problems. Refrigerator light and cooling stopped functioning.

What kind of product LG manufacturing that within 3 months it starts giving problems.
LG customer care also not supportive. I called on 18th June 2012 at night to registered the complaint. I had a word with Mr.Adil and asked him to transfer the call to supervisor or senior. He just replied me that all seniors are busy. Then I asked him the name of senior. He told me name of senior is Mr.Anthony and he is also busy. I asked him to transfer this call to any other senior then he replied that all senior are busy and this information cannot be disclosed with any customer.

I don't want any repairing. I m looking for the replacement only as its a recent purchase.

Regards

Priyank Chauhan
Mobile: [protected]

We have been making hundreds of complaints for AC service of LG product.
The service center is MM elctronics in Vandalur,kanchipuram district.

the complaint no logged is under phone no:[protected]

We have purchased a LG Flat screen TV four years ago which suddenly stopped working. After lodging compliant to the service center they have diverted us to local LG service center named 'Micro services' situated somewhere in Ghodbunder road.

I lodged the complain on 2nd June they took 7 days to send there service engineer Mr.SARDESH who couldn't solve the problem...After rigorous follow up with "Micro services" again they managed to send somebody who have recognized some issues but engineer have to go back for the spare part now its been 20 days the issue have not been solved yet.....

Ok now after constant fight we happened to see one more new face service engineer Name Mr.SURAJ from thane bramand came on16th June who was of no use as he was not carrying the required TV part on that he was very rude….being such a good brand you are losing out on your service. MY OLD PARENTS stay alone and the only entertainment is television, for the past 20 days they are just hoping that someone will come and repair the TV.

I WOULD REQUEST TO resolve this issue by tomorrow evening or else I will to compelled to knock consumer courts door.

Launched the complaint on [protected]@lge.com but no response
My Self Arom Agarwal from Allahabad I had purchased Lg Ref (FF)-GL 408YTQG4(TI) on 29.03.2012 from Mega Electronics (Authorized LG SHOPEE) SL No. 109PRXB010506(U.E). this is the worst refrigerator I had ever purchased many parts has been broken in just 4-5 months whts the life of the refrigerator the cooling of this refrigerator is very poor all the items get damaged in the fridge.

Previously we have Godrej FF refrigerator it goes for 18 years with no trouble and mainly no parts broken till 18 years and the very good Service of the company too.

The service of LG is also very worst I had launched the complaint on 14.06.2012 by 10.am with mobile no [protected] (for ur ref to check) and the complaint get attended 2nd day by 1.30 pm and the service engineer yesterday called me and told me that he will come by 5pm and didn’t came and he reported the customer care that I was not on my mobile that’s why the complaint not get attended that day and one thing he don’t know how to talk to the customer the tone he is using is very high and don’t have any manners to talk to customer no greeting nothing very worst and poor service engineer I ever met.

Utility basket had broken and came out as I told him to fix the basket he told me this is not of this fridge may be it’s a spare one the company had given.

List of parts got broken.

1. utility basket
2. door locker
3. cool air vent

all the parts just broken in 4-5 months this is the live example of worst quality product.
ur engineer saying door locker can not be changed and I need to change the door and the door will go for denting painting company is not giving the warranty for fiber, rubber, glass wether most of the parts are of fiber and above mentioned all the parts are of fiber if the company is not giving the warranty on fiber then why company uses fiber this is the worst experience from leg that is never expected the worst product and the worst service with the manner less service engineer I will never purchase any of the LG product ever and never suggest any one to go for LG company has loosed not me even many more customers because of this poor product quality and worst service.

This is just to intimate u that ur product is so worst that’s it.

Not satisfied with this refrigerator so replace the same with the new one 3-4 part get broken in 4-5 months the after warranty what will get left in the refrigerator.

Get in touch asap otherwise I had to take any strict actions against this worst product and service.

Name : Aro Agarwal
Address : 121/78 tula ram bag, Allahabad
M : +91 [protected]

Engineer name : nitin
M No : +91 [protected]

I am writing to inform you of my dissatisfaction of poor customer service.i have purchased LG washing machine Model no 8068LDP on 14th of this month from "SHRIRAM SHOPPE No 318 M.G road,Puducherry[protected]. we were informed that the customer care service would provide us the demonstration on yesterday i.e(18th). we are still waiting for the demonstration but till now there is no such response. It would be kind of you to please take immediate action.

To
The GM
LG Electronics
Regd Office
Delhi / Noida


Sub: New LG AC 1.5 ton not working for Last 25 days.

Dear Sir,


This is to inform you that, we have bought one 1.5 ton AC last two month back, after One month latter it’s stopped working, and then we have logged the complaint to LG Customer care against for our recently purchased 1.5 ton AC. They have provided us the Complaint no as RNA[protected], DT: 23.05.12.

But No one can go there to attend our complaint, after many calls we have again logged the complaint on 28.05.12, and discuss the entire problem with Mr. Satender (AGM of LG air conditionings Noida branch), they gave us the assurance about our above complaint and to send someone to attend our complaint immediately, & our AC can start working very soon.

But the same thing happen again no one go to attend our complaint, And again we have logged our complaint to LG customer care, (complaint no RNA[protected], DT 13.06.12), now you can see till date no one can solved our problem. Again Mr. Stender gave us next commitment that our AC can start working within three days. So where has gone all the previous commitments’. It means we have done a biggest mistake to buy the LG Air conditioning for this summer.

As you know during the summer’s months May, June & July is very hottest months of the year, and also you now these days the temperature of the city is very high, it is very difficult to work without proper cooling in our office & factory, where our all imported press & printing machinery planed over there. It cannot worked without decent temperature And we have facing so much inconvenience.

LG is a very big, responsible & precious company. So why we have facing these kind of trouble again & again. We hope that you have understood our situation and solve our problem immediately without any delay.

Thanks

With Regards
Rishi Sharma
(GM)

Sterling Publishers Pvt Ltd
Plot No -13, Ecotech -111,
Udyog Kender, GB Nagar,
Greater Noida (UP).
Ph:[protected]
Mob: [protected]/
RAMESH- [protected]

WITH REFERENCE TO MY COMPLAINT DATED 5.6.12 MY A.C WAS TAKEN FOR GAS REFILLING ON 7.6.12, AS RECOMMENDED BY UR ENGINEER WHO VISITED MY PLACE .
ON 14.5.12 THE MACHINE WAS AGAIN RE INSTALLED AT ABOUT 11:25AM BY MR.SONU WHOSE MOBILE NO. IS [protected] AND HE ASSURED ME THAT THE MACHINE IS FULLY RECTIFIED. BUT TO MY UTTER DISAPPOINTMENT THE MACHINE IS STILL NOT WORKING.NOW THAT AFTER TWO ATTEMPTS OF GAS REFILLING OF MY MACHINE THAT TOO AFTER RECOMMENDATION FROM UR ENGINEERS I BELIEVE THAT MY MACHINE HAS BEEN CHANGED AND I AM NOT GETTING THE PROPER MACHINE.

I have purchased LG fridge230 ltrs from BEST PRICE Bhopal around 45 days back which is not making ICE since i perched, Also I made complained to BEST PRICE and customer center of LG , complained no RNA[protected]on 24th may 2012. and till now fridge is not operational.
now where to complain what to do plz advise

Hi, I never expected such a poor response for a complaint filed with LG customer service.
I switched from a reputed electronics Company to LG products, because of their competitive advantage to the consumer.
I have hometheater, laptop,3D LED TV,Microwave,Fridge - All being LG Products.

My Blu-ray player (purchased on 31st Dec 2012 and under guarantee period) is not working properly. When any CD / DVD is inserted, the disc is not readable and a rattling sound is heard. I lodged a complaint in[protected]LG Customer service) on May 1st week (RNA[protected]. I did not receive any message or phone call from anybody. When I enquired the status after one week, I was told that my complaint was auto-closed and the status was that "I did not pickup the call and did not inform the location of my house". I am not sure of this, as the first question they asked me was my address.
When I asked the same person as to why this was updated, when I never received the call, the response was that "Your address was not reachable by the service person". I was really confused since, my house was very much opposite to Global Hospital, which is very famous in and around chennai.

I lodged another complaint on 25th May 2012(RNA[protected], and till date, I still have not received any call. I directly called their customer service center[protected] and told them my problem. For the past one week, I was guaranteed that a service person will come for service, but till today nobody has visited my premises. I am really frustrated with your service, and going forward will not buy LG Products. I warn all the other customers who want to buy LG Products - Please be aware of their customer service. They never ever will come and service your products.

I have called for service regarding some technical problem such as water leakage in indoor unit and low cooling in my ac for past two weeks from 1st June .I have arise four complaint regarding theis to LG customer care and the ac machine is in AMC which is end by 15the June .once theeir service executive has closed thee complaint by door lock witheout coming to house after theis I register theree complain no response for service.very worst and poor service .LG totally 0% in customer service very poor .

Total Dissatisfaction:-
Actually we had a manufacturing defect in our refrigerator. And the service center persons and the mechanics said they will replace it but at the end they said we will give you cheque. After a long quarrel with the show room owner they said we will fight for you with the service center personal. We registered the complaint on 24th February 2012. Till now we had not got any positive answer from them or any replacement. i had to run, call them weekly thrice. I am totally harassed by the service and behavior. And one more thing instead of the service center taken the refrigerator to them they said go and submit the refrigerator to the transport company after that we will give you the cheque after 4 days.
but still unable to get any good experience by them.

Respected sir,

I am thiyagarajan i have bought 1 LG refrigerator on your finance.where due closed on 5.9.11 so i need a closer certificate.





Thanks and Regards,
S.Thiyagarajan