[Resolved] LG Music System — poor service

balaji.naidu

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Sir/Madam,

The LG service for the customer is very pathetic it is mental torture if your music system has any problem or not working properly.The reasons for the above condition are as follows:-

I Mr.Balaji.Naidu always have purchased LG product but after the below incident I have taken oath not to but LG products in future & if any of my friends inquire about LG, I am definitely going to tell the below problem.

* On 13th of December 2011 I lodged a complaint ( complaint no.:-RNA[protected] the said call was attended on 15th of December by service engg Sarvash,the call should be attended within 2 hrs or 24 hrs which was not done as per the LG policy,secondly the said service engg was going to my house to check the music system was very busy on other call .I followed up & he said that at 16.30 hrs he will be at house ,he never turned up & the call was closed without my knowledge, saying that the customer has agreed to bring the music system to the service center & i was not aware of it .I came to know about it on 19th of December 2011 when I asked why the delay in attending the call .Again a new complaint was lodged the complaint no (RNA[protected].

2. the engg Sartvash was to visit on the same day he did not come. The next day he said that the system to be send to the Lg service store.

3. On 21st -11-2011 I had taken music system to LG store ,till date I have not received any call .Again after my call they are saying they will look into the matter casually.

4. I have given them a list of what is to be checked of my system

5. I was also given contact number of Head LG Survan Sawant but she never picks up t he phone

Such mental torture to the customer .The service & staff are not sincere in work,due to which I have not desire to buy LG product.

Your statement LG " life good" does not seem to be good.

I know that they will be no response for this mail but it for my satisfaction I have addressed my problem ,now it up to LG to decide.

Regards,

Naidu.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

preetesh dutt

from Bengaluru, Karnataka

LG MUSIC SYSTEM — not deleverd even after nerly 70 days

hello sir,
i have given the music system for servicing, problem was cd was not getting detected i have given the system for the 3rd time for same problem,now its been nearly 3 months its not yet delevered and aslo some parts are missing we had no complaint about the cassette player when visited last time to the service center cassette player was not woking and drive belts were missing i have spoken to area manager hubli even he did'nt care about it,so i thought of giving complaint to you so please contact the concerned people and clear my case,
model:-FFH-DV55A
SL.NO:-301HZ00299

thankyou,

my address,
preetesh dutt
s/o G sathyanarayana shetty
kappagal road 7th cross
mv nagar BELLARY,
KARANATAKA
ph [protected]

SERVICE CENTER ADDRESS
LG AUTHORISED SERVICE/PROVIDER
sarah electronics bellary
karanataka
ph[protected]

R.K.Malhotra

from Mumbai, Maharashtra

Our 4 year old LG music system was giving problem. Only DVD player was not working. When we made complaint in March-08, one of their officials took it to their workshop at PEERAGARI for repairing and reported that lens is damaged. Estimation given by him for repair was only Rs.2500/-.we gave him the permission to repair it. After several reminders they returned the system with damaging the whole system. They informed that their workshop is shifting from present location to another which they themselves didn’t know. They told that the workshop will attend it and they will collect the system from the residence. Again after several reminders it was taken to new workshop with complaint no. NBC71802674 dated 18-7-08. They collected the system on 7-8-2008 in HI END SOLUTIONS(Auhorised Service Centre) B-7/7, Rajouri Garden, New Delhi-110027, Phones:[protected] Mobile: [protected]-121 with repeated reminders and told the estimation around 3000/-. Now again when we asked them the progress of our music system, they gave us the new complaint no. N8C82305036 dated 23-8-08 and nobody was in a position for proper reply. When we told them that we will go to complaint in consumer court then immediately they called back and told that if you are ready to pay 5000/- Rs the system is ready with us. Now we request to kindly look after the matter on priority and guide us what to do.

Thanking you,

R.K.Malhotra

SUDIPTA.GHATAK

from Kolkata, West Bengal

LG Music System — REPLACE NOW

TO-LG SERVICES SUB:TOTALLY UNSATISFIED AFTER BUYING LG MUSIC SYSTEMSIR I SUDIPTA GHATAK, ADDRESS-A/119 LAKE GARDENS, KOLKATA-700045, OPP-UNITED BANK OF INDIA, PH NOS[protected]/[protected]/[protected] WOULD LIKE TO INFORM YOU THAT I BUY A MUSIC SYSTEM(MODEL NO-MDD62-DVD, USB) ON 26/11/2008 FROM BIG BAZAR(BAGHAJATIN-PANTALOON RETAIL PVT. LTD.) BUT FROM THE DATE OF PURCHASE STILL TODAY 15/04/2009 I PLAY THAT SYSTEM ONLY 3-4 TIMES BUT EVERYTIME AFTER PLAYING 10-15 MINUTES OF VCD/DVD THE SYSTEM BECOMES STOPPED/HANG(REMOTE NOT FUNCTION ONLY THAT TIME)NOW I JUST WANT TO BLAME YOU BECAUSE, *.AFTER BUYING NOBODY GIVE ME DEMO.*after complain service engr came but not able to repair, poor service*.SOUND QUALITY VERY POOR/DISPLAY ALSO.*.MY PRODUCT IS ON THE WARRANTY, YOU NEVER GIVE ANY RESPONSE.*.SOUND SYSTEM NOT WORKED PROPERLY.MY REQUIREMENT1.IMMEDIATE REPLACE THAT & GIVE ME FRESH MODEL OF SAME.HOPE YOU CAN UNDERSTAND MY REQUIREMENTWANT IMMEDIATE REPLACE.please do the best only, ok!

FROM LAST 6.5 MONTHS IAM FACING TROUBLE DUE TO LG-NOW I CAN SAY PROUDLY THAT-"LG IS THE MOST WORST/BAD/GRADELESS/THIRD CLASS PRODUCT IN THE WORLD.
SUCH I RECOMEND TO 1000 PEOPLE THAT THEY NEVER BUY ANY LG PRODUCT FOREVER.

REGARDS
SUDIPTA GHATAK.