LG Electronics Complaints & Reviews

LG colour TV — Pathetic support from LG | Complaint No:-C1061714807

LG Complaint No:-C[protected]
Bought LG slim colour TV on 12th June, try to use it on 16th June gone faulty on same day within 5mins.
Reported issue to LG customer care, on 17th June, since then following up with the service centre and helpdesk till date, but no results.
If anybody from LG can see this , kindly try to save the brand image, coz this kind of support doesn't stands with the brand image.

Anil Pal
[protected]

LG Colour TV — Poor Service

I have complained on 05/09/2010 till date not attended.
Complaint No - [protected]

Very irresponsible customer service (urgent attention needed)

Mr. S. K. Singh,
+91 [protected]

LG colour TV — POOR SERVICE-PENDING COMPLAINT FOR 30 DAYS

My complaint is registered with LG since 30.04.11. My Golden Eye TV at NOIDA was having problem with channel change and the same was registered with LG.

On 02.05.11, Mr Ranveer from Digital Service ,NOIDA came to our house and after partial complaint rectification and charging Rs.250.00, told us that a chip in I/O front panel needs to be changed which will be ordered from their side. He promised to come back soon. I started following up with him and he could collect the part on 13.05.11 from his service center.

He promised to come next day, however he did not turn up though we waited for full day. In the evening, I again talked to him to which he again promised for next day. Next day was Sunday, I again waited for full day. He did not turn up. I again talked to him in the evening, he again promised for Monday. For full three days, I did not follow up with him and finally talked to him on 19.05.11. He again promised for next day. I replied that he need not come and I will take up the matter with LG by complaining against him. He said that I could go ahead with complaint and he will not come.

I wrote an e-mail on your website complaining about his attitude and my pending complaint. No reply was obtained from LG. I then started sending SMS every alternate day on 5757554 to which Ms Madhuri & Ms Neelima from LG Head Office talked to me four times promising to send good engineer to my house to rectify the problem. Six SMS have been sent from my side to you on 30.05.11, 25.05.11, 26.05.11, 28.05.11, 31.05.11& 03.06.11 from my mobile number [protected]. Nothing happened.

Today, I received a call from Digital Service stating that the complaint has been liquidated. I was surprised to learn this & confronted them. Later on the girl told that as my TV is 10 years old, the part is now not available. Surprisingly, their own mechanic Mr Ranveer had already collected the part.

It is regretted to note that even LG does not respond promptly to their customers. I have been a die hard fan of LG and have three LG products in my house. But this year, the LG service has been so far that I have stopped recommending the product to anyone. Even their toll free number[protected] has stopped working.

LG colour TV — Rude talking of company call centre employee ; appearing horizontal dashes across TV

On[protected] I made a call to LG company call centre[protected] and have furnished all the required information and they promised to send a mechanic. But since no mechanic has come for repair, on[protected] at 11.42 AM I again made a call to the above call centre. One person named Mr.Kiran Kumar has attended my call and after enquiry he said that, though my particulars were entered, my complaint was not registered. I asked to register my complaint at least now. He asked whether my CTV is of 21" or 22" and unless I can say exactly, he can not register my complaint. I said I dont know exactly whether it is of 21" or 22" and however your company mechanic will say it. He asked when it was purchased. I said I can not remember well now. He shouted " Dont you know how to talk ?" and immediately, mercilessly, disconnected my call.

Well, after seeing your response, I will approach the Forum for denying me, my legitimate service faciltiy/assistance and for the rude behaviour of your call centre employee

Dear Sir,

My issue is the same, LG Electronics should be banned in india. I am tired of reaching their customer care team and RNP Ticket ids were closing by the branches without contacting the customers. They are demanding cash to do the service when my LG TV is under warranty...

I will not recommend anybody in my family, friends or any other person who are interested to buy LG...Still my tv is shut down and nobody is interested to solve the issue...

LG SHOULD COME CLEAN AND DO THE SERVICE BEFORE THEY SELL ANY PRODUCT.

Take action on your Hyd branch and let me know...

regards
Hakeem
[protected]

LG — hi

sir i have receve your message in our handset that i won grant cash of[protected]
gbp has been awarded to my mobile.no from l/c 2010 so send detail to my mobile no. [protected] THANK YOU

LG — service not provided

since last 2 weeks we gave a complaint that machine was not working properly but there is no responce till now.after which we again called the company twice.they replied that the man will come in 24hrs but still now no one came.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Window A/C — Service

People who sit in you call centre can be so useless as to not service my A/C even once week after I placed a request for the A/C service. My initial request number given by your CSR was C[protected]. He took my address and phone number and asked if it is in the name of Sambandham. I said no, the name is Madhu Kumar. He said someone will come within 24 hrs. When nobody turned up, I called again, they asked for the request number, then repeated the same story. Nobody turned up and I called a third time. Nobody came. When I called today, the CSR says he needs to register a new complaint. Now the new number is C[protected]. I have no idea what you people are doing after taking money saying AMC. Earlier, while under AMC, you used call up and fix the appointment and come for service. If you continue like this, I will never again think of buying another LG product.

LG — False Service

I had purchased a split AC from LG. Supposedly, the company offers 3 free services valid for an year.

I logged a service request on March 10 which has not been answered appropriately as of today. Every weekend the service center associates promise to send a technician, who never turns up.

After repeated calls, one technician visited on Mar 19, however he lied that wet service can not be done in split ACs. He just did so called 'dry service' in hardly 5 minutes and left.

Thereafter, I have been making repeated calls to service center and customer care associates, every time they falsely promise to send someone, but no one turns up.

Regards,
Swati Bansal
bms.[protected]@gmail.com

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG KM 900 — Service complaint

My LG KM 900 is automatically dead and when i brought it to ASC Meerut on (29 September) they gave me time for 2 days but after 2 days they asked for more days as they have ordered for required parts and after a month today on 27 September 2010 they are saying that your set is dead and can not be repaired by us, but meanwhile they were convincing me that it will be repaired soon and they gave me estimated amount of around 500RS to 1,000RS as they said the PCB is broken, but now they are saying that this can not be repaired as this is water damaged set and now out of warranty. so i want to ask one thing if it was water damaged then why did not they tell me at that time when i brought it to ASC.
Now they are giving me estimated amount for repairing the handset around 5,000rs as the set is out of warranty now, but when i brought it to ASC at that time it was a in warranty handset.

Here i want to ask one thing that have i done any mistake by purchasing such a expensive LG product.

So plz do the need full ASAP...........

Waiting for your kind response.........................

LG KM 900 — service issue

hi,

i have a LG KM900 worth rs/19,000. and i repaired it from LG authorized service center Meerut and they told me after a month that it is water damaged cell but still we are repairing it free of cost and i need to pay only for PCB worth rs/250. and i gave them rs 250. Bill no. 1830 but after a month again i faced a problem and i went to ASC then again i replaced a part LCD worth rs/1875. bill no. 1297 then i see that my PCB is stuck by the cello tape then I called ASC manager Mr. Jyoti and he said that last time they repaired my cell free of cost but i have a bill for PCB replacement. then why did they stuck PCB by cello tape.
but i am not getting any satisfactorily answer from any body.
still my cell is in service center and they are not even able to switch it on, and its been three days.
now warranty of my cell is out dated.

PLZ. reply me if anyone can give me any solution for it.
Tajvir Negi
Meerut
[protected]

This cheat should be punished, I do not know much but I will ask you to go to consumer forum.

I do not have much idea about these things but I can suggest you to go to consumer forum.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

I, Sunil Adavade, residing at 213/18. Sahakar Nagar-1, Shell colony, Chembur , Mumbai-400071 have purchased new LG referigerator Model no.338 VA 5 ,( double door )from Manu Music center, 33/2, sarvodaya Estate, off. fly over, R.C. Marg, Chembur Mumbai- 400071 on 11.10.2009 for Rs. 18990/- with exchange offer and received delivery of the same on 15.10.2009 having Bill no. 30547. With in a one month i.e 16.11.2009 it has got problem with the Timer for which we compailned to the service centre and the same was replaced. This was happend with the new brand referigerator. Now two days back also we complained to for not cooling the referigerator, again it has been suggested by the service person that they have to replace the timer ie. with in span of one year there was a problem with the new brand LG referigerator three time. If such is the qualiaty of the LG products then why are using the slogan like life's good, I personally feel that the life is bad after purchasing LG products. Kindly therefore not my compaint and request you to please help me to get the new referigerator replacing the above said old one.

Thanks & regards
Sunil Adavade
[protected]

Customer Service & Service Center

.

I have recently noticed that there is some discoloration happening. I have lodged a complaint (Complaint RNA[protected] with the customer care center on the 16TH SEP2011. This complaint was to be attended to on the 17 SEP 2011.
Since then, almost everyday I have been in contact with the customer care executives. in dehradun Everyday it is the same story that I get to hear from them. everyday i get an assurance that the complain will be resolved today and story repeat itself
here i am stll waitingg the complain to be resolve !!
Gagandeep
[protected]

my 310 LITRES DOUBLE DOOR lg REFRIGERATOR IS NOT COOLING

aDDRESS = 2-C ASHIANA PALACE
BORING PATLIPUTRA ROAD
PATNA- 800013
cONTACT NO [protected]

Go to a LG customer service center.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

My Name is Ranjanben D Parmar..and i was bought LG refrigerator on 2nd Feb 2013...at the time of delivery(2nd Feb) refrigerator was already defective...our dealer told us that we registered your refrigerator complain to LG company...they registered complain but for 15 days we didn't get any service from LG...after 15 days one more time i go to dealer and registered complain again...within 10 minute i got call from LG that we come to your home next day but no one come...after few days a person come from LG and change a part but the problem doesn't solved...and tell my senior will call you tomorrow for this...but from that day i didn't get any call from LG company...at that time price of refrigerator was Rs. 18900 but i pay Rs.19300 for refrigerator but i didn't get proper product for the Rs...my children earn that money by doing hard work and gift me refrigerator...i think LG is Playing with our feelings...please help us...my email id is divyesh.[protected]@gmail.com and my contact num is [protected]...hoping for reply...Thank you..

My Name is Ranjanben D Parmar...On 2nd Feb 2013 i bought LG Refrigerator...but at the time of delivery it was defective...when evening my son come to home told about that and go to dealer and they tell that we registered complain of refrigerator to LG...but we didn`t get any reply form LG...after 15 days i again go to dealer and again registered complain and i got call after 10 minute of complain registered, and tell that we got your complain and we come to you tomorrow but no one come next day...after few day a person come from LG and replace some part but problem wasn't solved...so he tell us that my senior will call you tomorrow for this problem...but from that day i didn't get any answer from LG...i full pay Rs 19300 for refrigerator but i didn't get proper product for that Rs...Rs was earn by my children by doing very much hard work and gift me refrigerator...but i think that LG is playing with our feelings...please help us...my contact num is [protected]...Hoping for your reply...Thank You...

I have purchased a LG Refrigerator on 29th April, 2014 at Venkateswara Radio Home, Chirala. The Dealer has not given the Demo, at present the below storage door is not opened, so I have contacted that dealer he said log the call with LG, when i log the call with LG on 04th May 2014 vide complaint no. RNA[protected] they assure me that within 72 hours the complaint will be resolved, but nobody is turned up so far and not received any call from any body. When I contacted the customer care the senior person Mr. Krishna is behaving very rudely and he is not ready to provide the service center contact no too.

So i request you to please escalate this issue to the concerns and resolve the issue at earliest.

Dear Sir / Madam,

I would like to bring this issue into media and seek your assistance in the matter of LG refrigerator double door which I have bought on 29th April 2011 which has slowly stopped giving cooling since last 1 month it .

When I lodged a complaint yesterday to LG, they sent their Service engineer representative who said, its a manufacturing defect from "Package Assembly System Leak " which should be of Copper and Company will bear the charges . I would have to pay only transportation charges.

Now Workshop calls me and say that I would have to bear the charges as their Service Engineer was not aware about it . On the other hand they say, it is manufacturing defect only if i would have lodged the complaint within 3 years from date of purchase.

As i understand, Company manufactures the product in lot then how come date of complaint is getting considered to decide if it is manufacturing defect or not ?

Complaint Number :RNA[protected]

Now they are asking me to pay the charges of Rs 3500/= as date of purchase = 29 April 2011 and date of complaint = 6 June 2014 . If complaint would have registered before 29 April 2014 then it was free of cost considering Manufacturing defect .

Therefore i would seek your assistance to pls help me to avoid bearing of charges .

refrigerator is not working

refrigerator shock

refrigerator shock [protected]

I own a double door LG Refrigerator model: GR-M492YVQ. Ever since I bought this unit, there were issues but manageable. On 23rd May 2013, PCB was repaired with warranty period until 22nd Aug 2013. For the last one month door alarm was continuously ringing so I called LG maintenance. Two technicians ( so called) came and said that someone has wrongly connected the PCB so I need to repair it again. I got shocked because the PCB was earlier repaired by LG technicians only. After talking to the concerned person in LG Maintenance office, I told him just fix the PCB back and no need to repair it. It should be noted that the refrigerator was cooling and working perfectly except the alarm sound. Today entire machine is down. I am really disappointed with the service. It looks LG is outsourcing maintenance to smaller repair shops outside and there is no guarantee that qualified and trained technicians would be attending your complaints. Regret having bought new vacuum cleaner and washing machine from LG

I own a double door LG Refrigerator model: GR-M492YVQ. Ever since I bought this unit, there were issues. On 23rd May 2013, PCB was repaired with warranty period until 22nd Aug 2013. For the last one month door alarm was continuously ringing so I called LG maintenance. Two technicians ( so called) came and said that someone has wrongly connected the PCB so I need to repair it again. I got shocked because the PCB was earlier repaired by LG technicians only. After talking to the concerned person in LG Maintenance office, I told him just fix the PCB back and no need to repair it. It should be noted that the refrigerator was cooling and working perfectly except the alarm sound. Today entire machine is down. I am really disappointed with the service. It looks LG is outsourcing maintenance to smaller repair shops outside and there is no guarantee that qualified and trained technicians would be attending your complaints. Regret having bought new vaccum cleaner and washing machine from LG

Not cooling at lower department of double door refrigerator.

Not cooling at lower department of double door refrigerator.

I'm need service boy for repair of my refrigerator
Ram gopal
H. No. 7-4-39, subramanyam Street
Vemulawada,
District. Karimnagar
State. Telangana. 505302.
Mobile no. [protected]

Refrigerator Not Cooling

My LG refrigerator model no.GR-B207DBC is not cooling.Earlier also same problem had occured in the month of March and some motor was changed.Many times this problem has occured but no solution has been given by the company.

LG Split Air Conditioner — Defect of new Machine

I have purchase one Ton Air conditioner( Model LSA3FP2VTY, Sl No. 003NLZW000261) from M/S New Kalyani Electronics, Uttarpara on 11.02.2011. Dealers'people came and installed the M/C. This LG make A/c, we have used not more than 40days till date.When in this year we try to start but air conditioner is not functioning. Than I informed to you. Your rep. came and checked and reported me due to bad installation the gas leaked and require to refill. Then I telephoned to Dealer and your people talked to him and then they told that gas was not leaked due to installation. How the gas leaked? Is it defect of machine? I have 2 Nos of A/C in this house make Voltus & Samasung. We are using this A/C for more than 7 years. But no gas is required to refill. I told to your people ,refill the gas with a charge of Rs 1699.But I have not convinced as I was retired Mechanical Engineer working in Defence sector.
You are requested to look into matter and send your engineer to rectify the defect otherwise you will spoin your good name and I will go to Consumer Forum to solve the matter.
Thanking You,

Jharna Sengupta

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG RD 2030 — LOST MY HANDSET

HI I LOST MY LG HANDSET YESTERDAY NIGHT ,SO PLEASE DISCONNECT THE PHONE CONNECTION AND MY CELL NUMBER IS [protected],IF POSSIBLE TAKE ANY ACTION TO GET BACK MY HANDSET

LG RD 2030 — Debit of account

My Mobile No [protected] (MP). Balance amount being debited without using the outgoint calls. Reliance sending unauthorised SMS/Jocks without application. It should be stopped forthwith and debited amount be remmitted in the amount. In case of faluare no amount will be deposited and only incoming call facility will be in service. I have already purchased other mobile service.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG India is giving their below rated customer services from last six years. From last 3 days I registering complaint for air-condition servicing. Customer care says technician will visit within 24 hours but result is zero. I complaint 3 times but no response. Customer care had given me one mobile number of m/s Highend Solution in Rougouri Garden but they mobile number [protected] is off mode. I am a user of LG products from a decade. Earlier it was good but I suggest all of you, please don't go with other companies product. After purchasing the product you will be depended on God only.

Two times they are charged gas for one of my Window AC. Still again same problem. If AMC is due, every member of customer care will call to irritate you. Begging gor AMC. What a Company.Can we go to consumer cort for further action.

LG Refrigerator — no cooling ,complaint not resolved

Dear Sir
My double door refrigerater purchased in the year 2002 was continously giving problem in cooling.
I had paid Rs 2000 in the year 2004 for its repair & also on the advice of Service Center Engineer got its AMC for upto June 2009.
The refrigerater is not giving Cooling so lodged a comlaint on Call Center on 12/06/2010 No C [protected]. The Engineer visited & took it to the service center saying that the Gas has to be filled .I had reminded several times to both Call Center & Service Center , still after 9 days the complaint has not been attended , on my enquiry today , I was informed that the gas has to be filled & whenever it will be rectified , it will be informed.
LG is such a reputed company, which is famous for its products and resolving the customers problems immediately, why the service Center of Bareilly is not giving the proper treatmrnt to my complaint , in such a hot days . My family is facing great inconvience for this.
If is not attended with in 2 days I shall lodge a complaint in Consumer Forum & give the matter to the Press.

P.K.Bhatnagar, 15 , Bazaria Moti Lal, Bareilly

The quality of LG Refrigerators are of very poor standards.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team