LG Electronics Complaints & Reviews

I Mr. Ankush Parab have purchase LG air conditioner model no. is LSA6CR2A1 on 03/01/2012 & installed at my shop located at Surya Shopping Center, Srushti, Mira Road.

Since the month of March I am facing problem of water dropping from A/C. As I have done complaint for 2-3 times to LG service center(Complaint Number RNA[protected] and RNA[protected], that time they said abive mention AC. was not install by them so we cannot give you the service after query from our side u know that the delaer himself installed above mention AC. after complaning to delar LG serivce centre had send their technician & said their is installation promble. after that delar & I ready to reinstallation but that time LG service centre technician said indoor unit blower was damage so machine was chok we take the machine is service cente and replace the damage part of A/C.

As after this repairing A/C is still not working, so I request you to refund the money whatever I paid in purchasing the A/C and Installation charges which i paid that time

Kindly issue the refund to Ankush Parab.

I've bought an LG split AC three weeks before. I have not even received a demonstration. It is still at home in an unusable condition. I have doubts if I'd get it even after the summer is over. What kind of service is to be expected from a brand like this. This is such a hoax of a brand name that it has. If service goes on like this, there sure are many reasons for doom. Consumers have to join together and sue such a company that hardly lives up to expectations and make the consumer run behind the sellers!

i have purchased a fully automatic top loading washing machine of LG company on dt. 29/04/2012. since from beginning it is not working properly. it noise loudly when started/washing. A complaint has been lodged at lg customer care. but they are not replacing the same.

LG split A/C was bought on 29 july 2011, till now i have lauched 6 times complaint on water leakage in the front panel.As it a health sector insisted to rectify properly, but still every 15 days once, am lauching complaint and they will take 3 days to send their person.3rd day i receive call from executive since its evening ill come tomorrow morning, so like this one weak will gone without using A/C. once after repairing we will use for one week - again water leakage - again complaint-procedure continues. As patient comes here that too in the waiting hall - split A/C we have this problem.There is no solution for this............

Sir,

I purchased a LG split AC last year and for annual service, i called the LG customer care on their toll free no. first on Saturday (April 21) and they gave me a reference no. RNA[protected], and called a couple of times after that also.

I also e-mailed them regarding this. I paste a copy of that mail as well as its reply underneath for your kind convenience.

Up until today, I got no further response from LG Electronics, and now when i tried to talk them again, the customer service executive answered in very imperfect manner, such as "AA JAYENGE ENGINEER, TIME LAGEGA."

Please, kindly do something in this matter

I wrote them earlier:
Sir,

I had called your Customer Care Department at your toll free helpline no. first on last Saturday, April 21, 2012 regarding my split AC that I purchased last year, and they assured me that their engineer who supposed to visit us will call within 24 hours, so on Sunday I waited for the phone call and cancelled all my schedule because of that. But I got no ph call or any other response from u.

After waiting for a day, I called them again and 2 days before today also, but again only an assurance i got nothing and up until now the condition remains same.

I mentioned the details underneath for your convenience, kindly do something.
Complaint no. RNA[protected], on April 21, 2012
ph no. [protected] and [protected]

Dealer:
Apollo Sales Corporation,
Raja puri chowk, opp sec 5, dwarka new Delhi 59.
Invoice no. 3644
date May 3, 2011

Thank you

Reply from LG Electronics:
Dear Customer,

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Yours Sincerely

Ganesh
Customer Service - LG Electronics

From: [protected]@rediffmail.com
Sent: Sat, 05 May 2012 16:20:45 +0530
To: "LG Service" [protected]@lge.com, suvarna.[protected]@lge.com, charan.[protected]@lge.com
Cc: [protected]@rediffmail.com
Subject: Re: Request ID_RNA[protected] not solved since 26th April-2012..Pathetic response from LG


Dear Suvarna,

I hope by now, you would have got the clarity of the problem and the gap in your system related to service support and must be working towards the solution of my problem.

Please confirm with fresh time lines, by when I can expect the final solution.

Please let me know if there is any challenge and revert for any clarifications.

For God Sake, Pls do revert!

Thanks,
Regards,
Sanjay Tiwari
Cell No:- [protected]
Sent on my BlackBerry® from Vodafone

[protected][protected][protected][protected]

From: [protected]@rediffmail.com
Date: Sat, 5 May 2012 06:28:30 +0000
To: LG Service<[protected]@lge.com>; <suvarna.[protected]@lge.com>; <charan.[protected]@lge.com>
ReplyTo: [protected]@rediffmail.com
Subject: Re: Request ID_RNA[protected] not solved since 26th April-2012..Pathetic response from LG


Dear Suvarna,

As discussed, I am sure you will go through the case in depth and will arrive to the conclusion of the problem and will further help me to resolve my problem at the earliest.

Please help me once as I am going crazy with LG support.


Thanks,
Regards,
Sanjay Tiwari.
Cell No:- [protected]
Sent on my BlackBerry® from Vodafone

[protected][protected][protected][protected]

From: [protected]@rediffmail.com
Date: Sat, 5 May 2012 05:59:06 +0000
To: LG Service<[protected]@lge.com>
ReplyTo: [protected]@rediffmail.com
Subject: Re: Request ID_RNA[protected] not solved since 26th April-2012..Pathetic response from LG


Dear Team,

I am glad to see LG revert.

Could you please let me know the time lines by when my problem will be solved and help me with your branch officials email Id and cell no?

Why I need these details as I am worried nothing will happen after this mail.

Thanks,
Regards,
Sanjay Tiwari
Cell No:- [protected]
Sent on my BlackBerry® from Vodafone

[protected][protected][protected][protected]

From: LG Service <[protected]@lge.com>
Date: Sat, 5 May 2012 14:43:15 +0900
To: [protected]@rediffmail.com<[protected]@rediffmail.com>
Subject: RE: Request ID_RNA[protected] not solved from 26th April-2012..Pathetic response from LG


Dear Customer,


We acknowledge yourconcern & forward it to our branch office in order to take an immediatestep in this regards.



To help us serveyou better, please provide us your valuable feedback, on our service [protected]@lge.com.


Thanking you andreassuring you of our best services always.



Your's Sincerely


Madhuri Vishwas

Customer Service - LGElectronics





From:[protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Friday, May 04, 2012 9:40 PM
To: [protected]@lge.com; serviceindia/LOCAL EMPLOYEE/LGEIL Corp.CS([protected]@lge.com)
Subject: Request ID_RNA[protected] not solved from 26thApril-2012..Pathetic response from LG


Dear Team,


After every day of follow-up on LG call center toll free no,using emailas a medium of communication, with a hope that thismailmight land tothe right person and will get some solution.


Pathetic response from LG and associated service center..


Problem in Short:-


1. On 26th April, I book aservicerequest for TVrepair with LG call center.

2. On 27th- April , The technician visited my house and wheninformed him about the problem, he replied saying he is not carrying therequired parts and will attend the call tomorrow and collected the servicecharge(rs 500/-) and went off.

3. On 28th April , again i called up service center nofor follow-up and they told me that the technician would come by 5pm and didn'tturn up.

4. On 29th April , Again i called up service center forfollow-up, when engg didn't turn upuntil 12pm. i was told that technicianis on the way and will come anytime. After long wait and continious follow- up,the same technician visited and did some R&D and left saying that it willtake time and need to take the TV board to service center as he is short ofIC's and when we didn't allow him to take the TV to service center, herepliedI will come back tomorrow and will repair the same.

5. On 30th- April ,again i called up service center no forfollow-up and was told that the technician is on the way and will reachanytime. After continous follow-up at the end of day they told me that the enggis stuck at some site and will not be able to come today, so he will come on2nd May at 12pm....
6.1st-May ---- Holiday

7. 2nd-May - Again i called up service center for follow-up,when engg didn't turned up at 12pm. and I was told technician is on the way andwill reach anytime..After continous follow-up.The service center guystoldthat they have spoken to the visited technician about the fault and haveordered some parts and expected tommorow and technician will visit tommorow at12pm.

8. 3rd -May--- As usual i called up LGcallcenteragainfor follow-up, when engg didn't turned up at 12pm. The servicecenter person told me that the parts is arrived and the technician will visittoday anyhow and will repair the TV. After continous follow-up they told thatthe engg will come only by tommorow.

9. 4th- May - As usualI called service center forfollow-up, when engg didn't turned up at 12pm. The service center guys told methat the technician is on the way and should reach anytime..After continousfollow-up forfull day at around 6pm theygaveme new excusesayingthat the parts which they have ordered is not yet come and will comeonlyby Wednesday.


All these days I have been alsochasing tothe LGcall center as well, with a hope that they will have good hold on theservice center andcan push them forbetter service...but whatIfound is that there job is just tosend reminder totheservice centerand say standard dialogue that your problem will be solvedin24hrs.


I am fully furstrated with LG service support and hope toget it once repaired soon, so thatI can sell this in exchange and buy newLCDLED from sumsungSONY.


Please help me once andI assure youthatIwill not give you chance of helping me again atleast forthisTV. I do have other LG products at homelike AC and Refrigeratorand worried on the same as well andpray to god that it should not getfaulty.


Please help to resolve this problem on priority and revertfor any clarifications.


Thanks,
Regards/Sanjay.

Maine ek tv electronic world navi mumbai se 27/10/2012 ko purchese kiya tha meri tv 1st day se pic problam ho rahi maine electronic word ko ph kiya usne bola ki do din may change kar ke deta hun magar aj 6th month ho gaye abhi tk tv change nahi hua aur mai ph karta hun to wo bolta hai ki tv change nahi hoga jo karna hai kar lo gaki se bat karta hai meri tv agar change nahi hui to mai court may complain karunga company aur delar dono ke nam

Firoz Khan
[protected]

Hi Team,
I have bought LG spilit AC in Feb 2011. I have registered a request regarding AC service by I don't know they were logged my complaint and I didn't received any response from LG service center. But not the service period is overed and they told me to if I want to do serive for my home appliances it sould be chargeable. for this regarding today I talk with Mr Jitender Singh([protected]). I'm not happy fir their custmer handling skill. They told me I'm going to my home and contact me on monday. If I'm told me please some other number who will help me on your behalf. They didn't give me for the same. I have a good faoth on LG company But the way they handle custmer gerviances are very bad. Because custmer is impacting on that. Please help me out for provideing me free service which they were not providing me.

Thanks,
Raman

Dear Sir,

My Split AC was not working since from 16/4/12 covered under AMC for third year paid Rs 5000/= more by me to
cover third year AMC .During warranty period only two visit was made for the two years .Recently AC stopped working
from 16/4/12 & i have registered complaint NO RNA[protected] dated 16/4/12.
Till date No response from LG - customer service with making lot of calls to chennai service center No[protected]
& Branch incharge Ms Mohana mob- [protected] ,Mr.T.K.Rajkumar mob- [protected] given by LG toll free but
no respond. After sales service is very poor & not responding to attend service problems.Now we are helpless.

Regards,
Kumar

I purchased an LG/267BTB (Rs 1 Lac+) from Sales Emporium Garia, Kolkata, on 11.06.2009. It never worked at all.
The company replaced it on 07.08.2009. I worked for 7 months.
The company had no choice but to replace it on 27.05.10.
I was warned that after the 1st year they would not replace the product any more - like I was enjoying the experience!!
It worked for 22 months. The compressor (5 year warranty) packed up last month. LG replaced it last week.
Since then, my freezer does not cool and the ice maker makes no ice. The water dispenser doesn't dispense cold water either. These were all doing perfectly fine till the compressor debacle.
The Kolkata Branch Service Incharge (cell: [protected]) promised to get back to me - I'm still waiting. There has been no follow-up visit. They make you sign a piece of paper which states your satisfaction even though you've not seen the fridge work. That's just LG covering their backsides for third rate products which they con consumers into purchasing.
This is a product which is faulty, or it would not have required to be replaced 3 times in the first year!
Yet LG continues to sell it.
And stupid consumers like us fall for 'Life's Good'.
Well, life's not good. Thanks to the LG con.

Dear sir

i have signed AMC CONTRACT FOR MY LG SPLIT WITH LG. i logged a complaint as there were lot of rattling sound and the temperature is not properly maintained even we set it. for example if we set the temperature to 27 degrees the room temperature goes up to 20 degrees and even then the compressor does not cut off.

After my complaint in two days a technician came to fix. he said there is a problem in temperature control device inside the a/c. he confirmed the same needs to be replaced.

Pl note he did not attend the rattling sound problem. he assured in couple days he would get it replaced.

It has been more than two weeks since i made this complaint.

No one is taking responsibility despite my several calls to LG Customer office number given by technician.
They keep telling by evening we will attend the problem.
every time they fail to keep up their promise.

Because of this issue we are getting huge power bill and not able to sleep properly.

Kindly look in to it and help me fixing the problem. my RNA NUMBER IS RNA[protected].

Thanks

regards
sivakumar muthusamy
[protected]
[protected]

I had purchased LG Tv 32LE5500 On 27 November 2010. I was facing power on problem with the TV so called up LG customer Care and put the request for repairing the representative gave me request id RNA[protected], a week after LG service representative came checked the TV and told me LG doesn't repair SMPS i need to replace whole board with new one,and he will get back with pricing because he did know the pricing. There after i didn't receive any kind of communication from LG. Where LG is indirectly forcing consumer to buy new costly parts. Here i am feeling like i have been cheated by LG.

Regards
Nayan Darekar,
[protected]/[protected]

I purchased a LED Television from Croma Faridabad on 3rd March 2012. A Scratch card was given to me which awarded me a DVD Player. I was told that as gift is not in stock, I will receive the same as soon as they get it from company.
Despite repeated chase-ups and telephone calls, I have not yet received the said DVD player even after passage of 2 months.

Joginder Malik

Sir,

I had purchased the Top loading fully automatic washing machine on date 31 march 2012. Since I purchased, getting problem {UE : Unbalanced Load} in washing machine. 4 to 5 times your technical engineer checked the washing machine but not able to solve the problem. I'm continuously try to call your engineer (Manjoj) number ([protected]) who checked the washing machine last time on date 29 April 2012 but he didn't pick my call .Then I made a call on your TOLL Free number[protected]. They had provides me some numbers of service center gurgaon. I also try these number's ( landline : [protected],Mr. Utsav :[protected], supervisor [protected]) but they didn't my call. I'm completely frustrated. Please either refund my money or replace this faulty washing m/c by new m/c.

Be a Man !!!!!

My details are given below
Registered Phone number : [protected]
Last complaint ID : RNA[protected]
purchased date : 31 march 2012


Regards,
Avdesh Kataria

The service that is getting provided by the LG company is pathetic. We had recently done 3 years Annual Maintenance Contract with LG company for Air Conditioner. It was promised that all the complains will be handled within 24 hours of complain booking. I had booked the complain on 12th April'12 and i had to follow up for another 15 days to get them moving. We are still waiting for the resolution.

This is the worst service experience of my life. No one picks up the call at service center. The mobiles of service complain managers are switched off most of the ime and even if they are switched on they never bother to revert back. On enquiry they donot have any process for AMC cancellation (this is what i was told by the LG call center)

Now I want my AMC money back from them. This is a fraud and cheating by the LG consumer eletectronics.

Kindly help me in filing a fraud case against LG consumer eletectronics.

i purchased lg air conditioner from tmc tirupathy ph ;2283814/15/16 on 16 of april 2012[this month only] they have installed defective piece it seems .It is not working from day 1 .I have complained several times to the company ,tmc and also customer care. they came 5times to check the unit but they unable to rectify the problem ,after that they are not responding.we didn't enjoyed the AC till now. bill no :IP/1213/CR-170 MODEL NO:ls n5tr5p.i want to change the unit or returned the cash.

I bought a LG Microwave - MC2881 SUP, from Rahul Electronics, Goregaon west on 23/04/12. However the product door bears scratches. I was shocked to hear from LG service engineer that these are Thermocol scratches and the door will be replaced. If i want to buy a scratched microwave, i would 've bought a low end second hand product. Inspite of paying such a huge amount of Rs. 12750/- for the product I have to be satisfied with microwave which requires a repair(change of door) without me using it for once. Really bad experience buying LG product. First of all the engineer did not co-operate with timings for demo visit, then the customer service number when contacted remains busy since ages, then the product for which i paid my hard earned money comes with defect and then the service engineers tells us you have to live with the defective piece.Never faced this issue with any other brand products which i am using, but buying a LG is a nightmare with all kind of mental trouble & harrasment.

RNA[protected]

I had called as my AC had a gas leakage, I was told on the number[protected], that I should speak to Comfort Point as they are the service agents for LG, so I called them on [protected] spoke to Abishek who gave me his number [protected], I informed him that my AC has a gas leakage and I need to check it so he mentioned to me he will send someone to pick the machine and will deliver it to me on Saturaday, I had spoken to him on Friday, he also mentioned to me that som engineers are not available on sunday so he will give back the machine on saturday, I then checked the cost he told me Rs 1690/- then I told him how is it that the call centre is given a different rate as they told me it will cost Rs.750, he then said it is not Rs 750 but Rs 800, transport Rs 200, service charge Rs 300 , red oxide Rs 200, something else 40 something else 100 so total Rs 1690, I then told him the guy Suliman who came to me place said a different amt and has taken 340, he then said we will deduct the 340 from 1690 so I have to pay Rs 1350 and so I agreed, he sent his men to pick the machine, today when I called for the machine they were very rude he said it will be delivered tomorrow I then told him he was informed I will not be there on sunday, but he denied and cut the line, I then tried calling him several times and he was not answering the call, in the bargain I have not got my AC back.
This is very bad service and LG is spoiling there name with such vendors, I feel strict action should be taken against him (Abhishek) and the vendor should be changed, I demand you will have to compensate me for the inconvenience I have gone through and for the way I have been treated, then I caled the LG cal centre number and was given the manager's number and told to call him on [protected] Sajid by name and the number was given by Ravi

Please look into the matter asap and I wnat my AC back tomorrow without fail

We gave our LG 2 ton window ac for filling of gas to LG service vendor (Comfort Point) on Apr 25...it has been 4 days and we have not got the AC back....after 3 days of follow up the vendor has been postponing the delivery of the AC every day and has informed us that it will be delivered tomorrow (April 29).

I would like to understand how much time does it take for the gas to be filled in the AC and why I should not lodge a complaint with the Consumer Court against LG for all the suffering in hot and humid climate of Mumbai.

I am truly frustrated and dissappointed with the customer service and treatment extended by LG and it's vendor services. Despite lodging an esclation on LG customer care number[protected], nobody senior officer has called me yet. The mobile number of Sajid Sayeed ([protected]) who has been informed to be the service manager is switched off and we are left at the mercy of a lousy service vendor called Comfot Point in Goregoan.

LG Customer Care Complaint Registration No.RNA:[protected] Dated[protected] .For complaint status enquiry contacted on[protected]@ LG Customere care Ph.No.[protected].infomed by the Executive that Reminder has been sent to the concerned service incharge.

After the fololowup i have received Revised Complaint No RNA:[protected] on[protected] at 14.43hrs.God only knows when the actual work of
Repair of AC will takes place.