LG Electronics Complaints & Reviews

I purchased LG Double Door model no. 258V55 Srl No 008NLHV002913 on 14 Aug 2011 for Rs 17000/=. But, It had to be changed the next day as it was not cooling at all. So a new refrigerator was given after a week with model number GL 255VS5 Srl No. 105NRLW176424. I regret to inform that after seven months the new refrigerator also stopped cooling. A complaint was lodged on 05 Apr 2012, the complaint number being RNA[protected]. However, the complaint was not resolved as of now.

It appears that the design and quality control of LG refrigerator are of poor standard. I am afraid that this model will again develop some defects after repair also. My faith and trust in the quality of the refrigerator has gone down.

In view of the above the refrigerator may be taken back and my money be refunded at the earliest.

With kind regards,

CDR PS Josan
08 Heerabagh, Dayalbagh,
Agra-282005
Mob: [protected]

Hi,

I have taken LG Happy Living Plan AMC for my split AC in June 2010 for 2 years.I have raised a request for the servicing of my AC on 07th April and was told by the customer care that the technician would call me to fix an appointment but till now I have'nt received any call from them.

Also,today I again spoke to the customer care and asked him to provide me the technician's number.When I called up the technician (Concept Air Conditioners,Delhi Mob No : [protected]);the person showed interest initially but when I told him that I hold LG's HAPPY LIVING plan AMC than his tone changed and he informed me that due to peak load he is very busy and would not be able to give an appointment till the next 4-5 days.

I think their should be some SLA of when the request can be completed and the appointment should be fixed within some time of raising the request.I prefered the servicing to be done on a weekend but it seems to be a rare possibility now.I have spent around Rs 4000 for the AMC and expects that a good service should be provided atleast for basic servicing of the AC.

It would have been better if I would have used this amount for paid servicing for better response from the technicians.(Cocept Air Conditioners,Delhi)

Please look into the matter urgently.

The details are as below :

Request No : RNA[protected]
Name :V K Mathur
Mob No : [protected]/[protected]

Hi

It's over 12months since, I am following up with LG Service Centre Thane: Mr.Janak Doshi, Mob [protected]
Lgeil Gall No 6-9, S2, Golden Park Complex, Near Majiwada Hardas Nagar, Panchpakhadi, LBS Marg, Thane West, Thane - 400601

to get the Flat Screen TV set & LG Microwave repaired by the

However I am not getting any proper response. It is found that LGEIL has engaged third party for after sales service.
Further the Service request & complaints are received by another third party(BPO sort) who most of the time are not aware whom to esclate the service request.

The Third party employees, who call themselves the engineers are not at all competent enough to handle the services.
In last 12months over more than 3 different 3P engineers have visited yet they are not in a position to resolve the service complaint.

It is high time now, I have already approached the Legal council to initiate the appeal in the local consumer court.

Regards,
Vijay
Mob: [protected]

The email follow-up of the complaint can be downloaded from the link, CLICK ---> http://bit.ly/HXUx6y

I have purchased one LG Microwave, model no. MC-7148ms, Serial no- 912ABDM021146, on 23/01/2010. Also I have “LG Happy Living Plan” AMC for the same valid thru 05/12/2011 to 04/12/2014. I paid Rs 2000.00 for the AMC and Rs. 700.00 (extra for the person visited to check the instrument – Mr. Sudipta). Suddenly it was stopped working and after that several complaints was lodged with complaint nos. RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected]. A mechanic came on the 4th night and told me some parts were burnt and will be replaced within 24 hours, but he did not turn up. Contacting him, he said parts were not available. Most surprising thing is that every time we called they told there was no complaint lodges yet and ask the same questions and giving the same answer.

I have sent several emails, but they are now stop responding.

I had purchase LG-6RG 21"TR, Model No- 21FU6RG-T8ATRDLLN Colour TV.
But presently I face a big problem in it regarding its functioning, the problem is that its picture vibrate/ fluctuate too much & makes picture impossible to be visible.
The problem I face first time after around 1 Year of buying it, but that time its not constant & occurs in between & then corrected automatically. When problem occurs constantly I call at LG service centre & they send the engineer. Service Engineer came at 16.12.2011 & take away the Circuit board with him & replace a IC after which the problem rectified.
Again the problem occurs after 2 months & again I logged a complaint. This time engineer came & said to bring the TV at Service Centre to rectify the problem completely. After 15 days they return the TV (dated 16.02.12) with correction. Again after 9 day the problem repeats itself & again I logged the complaint (Complaint No- RNA[protected] dated 26.02.12)
Kindly resolve my problem urgently. I fed up.
Still no proper response from LG Service Center.

hello sir/madam,
i have purchased lg mobile handset p350 in the month december 2011 , n after few days i started facing problems in it like hanging and all. i went to service center to get it oki but after 3-4 days i started facing same problem again and after i again went to service center and told them that its really disturbing me this problem please replace my handset but they didnt and said we'll solve it but after few days i started facing again same problem but nothing done. its my humble request to you please get it done and get my problem solve as soon possible because its really becoming hectic for nowdays.

thnx n regards
prabhjeet singh
([protected])

The day I bought LG water purifier(LG-WQD74RJ5P), I lost my peace.I was promised that it would be installed on the same day.But I was left to deal with highly non-cooperative and obnoxious seervice center employees,who knew nothing about installing the water purifier.I had to literally chase those guys daily for 6 days after the purchase.If the time set for the installation guys was set at 4 or 5 in the evevning they used to turn up late in night past 10,and leave without installation,giving lame excuses.I took two days off from my work to get the installation done,but still they didnt do it.They said they will need 4000 rupees extra to get extra inlet and outlet pipe,and I had to get plumber from outside,because they are incapable of attaching a tap to a water connection already available.It has cause me some of mental stress thay I have decided to return the water purifier and would never buy another LG product because of this despicable service.

Shashank

I have purchased led 26 inch lg tv and suring installation technician broke hdmi cable during wall mounting. the technician has no experience and not proper language use. make complaint with service center and there is no response.
also purchased lg home theartor and no proper guidence given.and unskilled technician having not any knowledge.

Hello,
I had gone to a Pai international (Malleshwaram) showroom to buy a mobile phone on 31/3/2012.
I even swiped my card for 17,300 RS in a Axis bank swipeing machine, but due to some server problem I was not able to get the transaction receipt but amount from my debit card(account) was deducted.
After that the showroom people checked the transaction history, since they din't had the transaction receipt they din't get any information regarding the transaction.
So here comes the exact problem, I tried speaking with them regarding this but at any point of time they din't agreed to me.
At last they finally came to a point where they called the Axis bank manger actually to be honest the person whom I spoke with was even worse than these guys.
I explained everthing to him but he just kept on telling its not our mistake its technical issue and also told that he can't do any thing but send a mail as transation was not sucessful at the start. After some time he told I am in home and I can only send after Monday.
You will have to walk up to the bank people and recredit the money to your account.
Its been 3 days now, neither I got response from Pai International nor from that so called Axis bank Manger.
My question is what was my mistake? swipeing the card.
Why I have to run around for which I din't had to done any mistake for my money behind these people.
I am posting this mail as nobody sholud face the same problem as I have faced, lost my money and waiting for people to do something who are least bothered about my money or my problem.

I bought an AC from LG Shoppee - Velachery on 07 AUGUST 2011 ( Invoice number - 2693 )
On the second week itself. its lower flap was not working.
I made enough complaints in LG Customer care and the shop from where i bought my AC.
There was no response for three months and finally when I threatened the case for escalation to consumer form, they replaced the damaged part.

Again 1 month later, the flap got damaged and the technician from service center who checked ( on 27 March 2012) confirmed me that the flap was broken and will replace in two days time.
When i called back him after two days, he said the product was not available and he has wrongly ordered a plaf for one ton instead of 1.5 ton (which is mine) and will replace it on saturday (31 March 2012).
There was no response from the service centre side till 6.Pm saturday and i called back the technician who told me "Sorry sir. I'm going home - so I will come and replace your flap on sunday"
On sunday when i called him, the response was like this "since today is sunday, there is no service and will come on monday"
He didn't came on monday and again I had to walk to the LG Shoppee, Velachery (the shop from where I bought the AC)
The manager of the shop intimated this issue to Southern Regional Manager - LG and ensured the damaged product will be replaced to me on Tuesday ( 03 April 2012)
Till 5.Pm, tuesday there was no response and i had to make call to the Shop Manager. In his absence, some lady attended the phone and asked me to wait two more days since their audit is going on..

In fact LG - as a whole is cheating me with irrelevant excuses, the product being purchased for INR 25 thousands.
Since the flap was not working properly, I had to spend my Electricity Bill 4 times my normal amount if the flap was working.

Respected authority I need your intervention in this case so badly.. and request you to help customer rights.

we have purchased ac AC Model LSA5ES5Z, 1.5 t from Comfort Shopee BHOPAL vied Bill no14933 on 12.3.12. the AC was installed and the LG man said that the commissioning engineer will come. next commissioning person came but fail to commission the set. he said that some part is burnt/failed in side.
since that day no person has come to attend. we meet all person ,Zonal manager. service centre etc. they are assuring to replace complete unit but not doing practically.
please arrange either of one:-
1:- replace complete unit.
2:-replace defective part.
3:- refund our money.
please do this at the earliest.
in case we do not get your response we will have no other option except to go for consumer forum.
please take up the matter seriously.
k k choubey
VicePresidente
UML

DEAR
SIR
I AM PURCHASE LG SPLIT AC MODEL NO. LSA5SR2A/2011 IN MARCH 2012
M/S JEEVANJEE SHOPE AT KALKAJI

1ST HE WAS GAVE ME OLD PRODUCT 2011

2ND I RECEIVED AC BOX IN OPEN CONDITION

3RD WHEN I SAW BOX UR AC ACCESSORIES NOT COMPETE PLATE AND WIRE MISSING
WHEN I COMPLAINT BUT HE ARRAIGNED PLATE AND WIRE FROM OUT SIDE AND HANG THAT AC

4RTH SWING MOTER IS NOT WORKING UR ENGINEER SAID WE WILL CHANGE BUT
THEY NOT CAME TILL DAY

5TH LEAKING WATER ON MOTER SIDE BY CHANCE MY LAPTOP IN BELOW THAT AC AND DESTROYED

TELL ME WHAT CAN I DO PLEASE MY REQUEST IS PICK UR PRODUCT AND PAYBACK MY AMOUNT
THIS IS MY LIFE TIME VERY BAD SHOPPING AND ESPERANCE WITH UR PRODUCT AND SERVICE
I[censored] ARE NOT PICK AC I WILL COMPLAINT CONSUMER COURT PLEASE DECIDE AND REPLY ME SOON

THANK U
NARESH KUMAR
[protected]

Respected Sir/Madam,

My name is Nitesh Gupta and i been a customer from last 5years facing a problem regarding AC not working which lg technicians tell regarding its capacitor change which is not at all looked by them.
I am unhappy with the service of lg as the they took appointment for Monday, told me they will reach in 30 minutes which was not done and after doing calling to them when they are coming replied just 10 minutes and this tooked upto 4 hours delays and that to person who came tell lies regarding his name as Mr.Naushad rather than i came to know that his name was Mr. Imran. the Shree electronics is a forge company who send a person who tell their representative to tell another name to customer.And after talking to service center Mr. Sameer told within 48-72 hours your work will be completed and next day as i called Shree electronics regarding asking Mr. Villas put my call on hold after asking my name this done for thrice and not received my phone.
The station is same now which happened ! year ago and which took 4months to resolve it.

My complaint id: RNA[protected] dt.[protected]
reminder 2 dt.[protected]
reminder 3 dt.[protected]

Nitesh Gupta [protected] / [protected]

[protected]@gmail.com
[protected]@hiteshmechanical.com

Sector-06, airoli, navi mumbai.

I have purchased LG split AC LSA3CR5A AMLG on[protected] at sathya Agency chennai tambaram .At the time of Purchase they told there will be 3 free service 2 service completed last free service on[protected].I have registered a request through customer care on[protected].I have waited for 3 days no response after that again i called to customer care and enquired they told your date expired no free service it will cost around 650 rupees you have to register once again .Again no call from any technical person after that i called to customer care[protected] same response no reply.Again[protected] i called to customer care they given branch office number and i told the process that people told once again you call to customer care and register once again and come back finally they have said within 2 hours our technical people will call at present there is no reply .
How can we recommend this product to others .I have paid nearly 28000 rupees.so please make an arrangements.

I bought an LG 1.0 ton split AC from authorized dealer M/S Cool Care located at Bapunagar, Ahmedabad (Ph. no. [protected], [protected] Address: 33,G.F., Sukhsagar Complex, Opp Dinesh Chambers, Bapunagar, Ahmedabad[protected],
on 3rd October 2011. Within the 1st year, I am entitled to 3 free services.
In February 2012, the AC showed reduced cooling. I called up Cool Care a million times over the past one month, to no avail. LG's customer care number[protected] also remained unanswered despite several attempts.
Kindly take action against Cool Care as well as LG appliances..

I purchase LG fridge on 17/02/2012 and its compressors warrenty is for 5 years. And my fridge is not working due to compressor problem and company mechanic reach at my home after my complaint and ask Rs-1600/= for repairing.
Kindly look in this matter and do my favour.
Thanking you.

Syed Mohd Asif
Ph-[protected]
Add-E/55,IIIrd floor ,Shaheen bagh,Jamia Nagar,
Okhla village New Delhi-110025.

Sir,
I registered a compalint with customer service of LG about my split AC on 17th of March. With sweet words , they said that technician will give me a call. But even after several reminders nobody has contacted me. I even tried the service number. But there is no response. It will be difficult to push on without AC in this summer . In fact,they charge more than the private technicians. It is disappointing that a company of high repute is having such a bad service cetnre which has a nigligent attitude towards its customers.
with regds,
v guhan
Mobile:[protected]
Complaint ID:RNA[protected]

I am very regret to inform you that I had purchase a LG Microwave Model No.4048 GW Sl.No.009DRHC028557 from M/s. Radhika, Dibrugarh on 20.12.10. But unfortunately the set is manufacturing defected. Several time your service team and dealer’s people came to my residence for correcting the defects but no one can rectify the defects.

After that the LG Service centre Dibrugarh (Assam) told me that this set will be replaced by the Company but till date nothing has been done.

Kindly help me regarding this.


With kind regards.

Mabul Tham,
Bokel Majgaon,
P.O.Lahoal – 786 010,
Dist. Dibrugarh, Assam
Email : [protected]@yahoo.com
Mob: [protected]/[protected]

dear sir/madam
i hava bought LG split ac on 13/09/2010 whose compaint no is RNA[protected] from duga electronices shakinagar.

regarding which i hava launched my comlpaint more than 5 times for not cooling and drainage leek probilem,and my last complaint was launched on 08/09/2011 but not a single technician came and visited.i have even called him in phone too.and even my product is in warrenty. they made it out of warrenty and asking charges and denying for service. i have attached my bill to

rajesh kumar shukla
c/o rajeev comlex shop no 46 waidhan
distt singrauli
madhya pradesh

This is Jitendra Prasad Rath from Goregoan east, Mumbai. We had bought a LG LED TV from Snehanjali located at Kandivali Mumbai on 16th Oct 2011.Model is 42 LV 5500.

We had raised first complain on January 2011 about the disturbance in the screen in the LED. In the left side bottom corner there is a regular blink while TV is on and that part of TV blink in every 10 sec.
First complain Number- RNA[protected].

We had complained thrice. After each complain, a service engineer has visited from LG service center and repaired the panel and it get worse after every service.

After lots of follow up after my first complain which option to take replacement or refund the money. LG told me to repair the TV. Service engineer was not able to repair the TV

During 2nd visit from LG service engineer replaced the complete panel of LED. A senior officer from LG (Manish Sawant: taking care of Warranty /replacement complains) gave me his word if replacement of panel is not able to resolve the issue they will replace the LED.

When issue occurred again .I raised another complain (complain Number- RNA[protected] .Again LG asked for their 3rd visit, which I have allowed. During that visit they collected required document for further procedure.

After 5 day when I have called for enquiry, someone from LG told me, collected document was lost, they need another copy of require document. I did as needful.

Today(06 march 2012), when I have called again,another senior office (Prasant)told me .that again someone is going to come from LG service center to see the scope of repairing the same model.
When I asked for a replacement, he answered rudely that your LED is in warranty, No scope of replacement. Either you have to repair your LED or replace the LED with Lower model LG 42 3750).


So would request you to kindly replace this model. Because in January when we filed a complain, LG people promised again and again to us that if the defect is repairable then we will replace the model. LG Model LV 5500.


I am again and again requesting please don't harsh us by doing such a silly thing ever month. Do not short the trust on the LG brand . If replacement is not possible then please pay the money.

Though model is not proper for the very 1st day, so we don't want any compromise in this issue.

Really bad Service from LG