LG Electronics Complaints & Reviews

hi my refegirator is not working .....ur rxecutive came and examined the problem, but the technition didnt turn up ...how do i catch hold o[censored]r technition ....my fridge is stinking.....HELP

How do I know the complaint no. It has never been given to me
My other details are
Mobile No. [protected]-Mahendra Sonone
Address:Anand Nagar Sinhagad Road


I am really worried about my Fridge...Can u Please send somebody and get the stuff repaired...There has been a leakage of gas, some coil problem...Kindly tell me the apx amount that will be cost ...How come a afridge just some 1yr old has so many prioblem and the company is not helping us in any way...how rude at ur part is this ...I thought L.G. is a good company and bought 2fridge, 1LCD T.V, and 1A.C of the same brand ...but if I dont get any help from ur end I may complaind the Consumer cort...My fridge is stinking ...please do the work on time

At least give me a number where I can contact onthis proble so that I get a solution...

Washing machine(front loading) — Requesting for installation

Hi
I have purchased Samsung front loading washing machine on last saturday(15.10.2011),from that time they are assuring of giving installation but till now we didnt get.Washing machine is purchased and kept aside.So i request to do the installation as early as possible.With lots of expectation we have purchased Samsung Company machine than other companies.Pls dont dissappoint us because of your delayed service/Installation.

Regards
Rudramurthy

LG — poor network everywhere

See everyday, from atleast one month network of rim is very weak. It even on terrace shows only one pole of network. And inside home or on road it was just no network.



yours faithful,
fazal

I have been asking for service of my 1.5 tone split AC from april. Their service agents GS engineering run by one mr Ganapathy [protected] and Mohammed jan[protected] says that they will not service non tamil speaking customers. Had raised the same with LG manager selva perumal [protected] but no respite till now. The complaint numbers given by LG call centre are s8c42000788, s8c40904742, s8c70700299

Hi!

I purchased an AC last year and they promised to give 3 services free during the warantee period which was for 1 year. But nobody turned up after the 1 service.

The AC has started giving problem and i logged the complaint at the call centre, they guy at the other end promised to send someone across within 24 hours which was a fake statement.

Please do something about it. Improve the after sale service.

I Purchase a LG unit 2 ton from your authorised dealers (KINGS ELETRONIC Panvel) i m not satisfied with dealer because i faced lot of problem and your dealer not sopport us so can you solve my problem .

We bough an AC from Kings Electronics. Panvel. Right from the installation itself the rude & incompetent so called service engineers from this dealer created problems with our brand new AC. The installation was too shabby & on first day itself the AC started giving problems. When we tried to complaint to this dealer, it's of no use. One of the worst dealers we have ever seen. It's a wonder that the electronic companies are still not taking firm action against such incompetent dealers. These type of dealers should be taken into the consumer court for harassing the customers.

The service quality of LG India is the PITS. My 2 year old A.C. conked out one fine day. The A.C. was under AMC with the company. After lodging the complaint and daily follow ups, the engineer came to inspect the machine after 7 days. He said the motor needs to be replaced and would come after 5 days with a new motor. After 5 days when there was no message from LG, we called up and were told that if we arrange for the people to remove the A.C. from the fitting only then they would attend to it. This was absurd and unheard of. Again after atleast 8 - 10 calls the engineer changed the motor after another 2 days. The A.C. conked off again after 2 hours on the same day. We again called up the service centre and we were told that the condenser needs to be changed. The condenser was changed the same day. Althrough this experience the LG staff were extremely rude and uncooperative. In fact we had started pitying ourselves as to what we had become by using abusive language and shouting on the phone. We shared our experience with some cousins and freinds and realised that anyone who owned a LG product had gone through the same humiliating experience. We have now vowed to never buy any LG product in the future.

I had bought an LG washing machine and a microwave about a couple of years ago. I had also signed up for the AMC. But no one has ever come over to service every six months as promised.
My AMC money is down the drain.

lg flatron television — NO-RESPONSE SIX DAYS

Dear sir,
Regards to complaint no-W8CA1200504 i am sorry to
say that very poor response from your service enineer my complaint is still pending, inspite of sevsral phone calls iam your
service dept is not acting kindly do the need.

I have a LG DVD Home Theatre System DV 55. This was bought three Years ago. I have had very bad experience with this product. The day I brought this system the DVD would not work. the engineer comes and sees the system and mentions the System needs to be changed. The Piece is changed the next day. the third day the system would not start. The Engineer again comes and changes the power relay. After six months the lens and infact the lens is changed thrice.

Now on the 18th of October W8CA1800625 I have launched a complaint for the DVD not working the engineers visits and instructs the lens needs to be changed. He promises to come the next week however they donot turn up. After repeated followup I again LauncH a complaint W8CA2500034; again no response.
I call up the service centre and they tell me that the part is not available. when asked to give it in writing they say they do not have the authority. The Service incharge mentions thet the system is 3 years old therefore no parts are available.

I need to ask LG what is the parts support as a manufacturer they should provide. How can they not inform the customer of the same.

rotten attuide to new time buys, my instaler was awful, botch job, look after your remotes well, they are very fragile and when they break a universal remote is no good, to replace the orginal is quite expensive, mine last 15 months,

I don't know where to register my complain for my LG Microwave Oven Serial No. 602tadr00090 as your LG Service Center (Saddar Karachi, Pakistan ) Rcpt No. RNBB[protected] dated 21/02/2009 is not paying attention despite several intimations/ requests here in pakistan the said that the said part is not in stock and they have to import that and this will take 7 days. Now it has been more than 2 months and still I am not informed about the availability of that part. I have left my Microwave Oven on your LG Service Center for their convenience but they haven't bothered yet to take any action.Here I would like to mention that what apoor quality of customer service you are providing in Pakistan. I hope after this email you will take some action and my complain would be resolved. I am looking forward for your response and some better customer service in future.
Please be contacted on following email address.
Zia-ur-Rehman, ...+[protected]
umair.[protected]@nationalbank.com.pk

i purchased lg32" scarlet lcd in month of february and now in month of april it's not working.
When we switch on lcd it automatically get off.
I sued complaint with LG customer care my complaint number is W9C41002700, customer care people said am again forwarding your mail to department.
Today it's 18th day and yet lcd is not working.
Very poor service .. LG

I have purchased a 1.5Ton window LG AC from Anandamela, gariahat, kolkata in Mar'07. This year I called LG service engineer for routine maintenance of AC in Mar'09. The service engineer came and informed for wet servicing I have to pay Rs 650/- whereas from LG customer care I came to know that the rate for servicing is Rs 350/- (approx). When I refused to pay Rs 650/- then the service engineer refused to carry on the servicing and till date no body turned up for servicing of my machine. I am not able to run the AC till date in this hot season. Now I am thinking to approach consumer forum for further necessary action. My contact no is[protected].

Hey...

I have a similar tale for my washing machine. LG service guys are not responding for last 2-3 days and looks like I have to sell it :(

LG — TV Color Corrector

More then 10 month we are cheeting me, i buy Lg Tv On 15-08-08, Wint in two days TV Complined, Compy service my Tv More then !0 Times, So That we ask to Replace My Tv Still Now LG Company Cheeting Me

i purchased 280 lit refrigerator last year. i registered complaint of water coming out from refrigerator before warranty laps. they did not attended properly. the problem is still there. they are saying now again register the complaint but for that we will charge you. we talk to service center's manager, he said we will come to see your fridge.but no one came.and now he is also picking up ph.what should we do?

my self sanjay maheswari residence soron gate kasganj mob no is [protected].before three months I have purchase two window ac. 23.08.2010 ac is not working proper I told dealer raj electronics to check or call a company engineer .24.08.2010 Ican do a complaint toll free no id is C [protected] at 24.08.2010 a company engineer come &told me your ac pcp is not working properley that can be changed with in two days. today 27.08.2010 I complaint again raj electronics alocal dealer lg products he give me amobile no = [protected] mr m Bhalla. I ring mr. bhalla & told the problem he says your problem will be removed wednesday & talking miss behaved says do not buy lg products if you can buy you will wait 10-15 days.please removed my problem as early as possible .Ii promise to you in future i do not buy lg products.

had purchase a refrigerator of double door refrigerator in Goa my complain was regarding the door had been Rusted after 8 month and i had registered my complain no C090C0205974 and the customer service that they will replace the door in 3 month time i was agree since 8 month passed nobody fixed my problem.the dealer told me to register another complain # C[protected] and know the customer service told me that the warranty had been expired .i had been very disappointed regarding this matter, though i had very bad experience about your LG product and in the future i will not buy or recommend LG product for my colleague or friends

Dear sir

i manoj mohanty rayagada,orissa complaint about cco bhu mr s ray and sasamita das.i need concal.

My name is Pankaj Dhaigude, I have LG Flatron TV at home , which is causing some problems, but companies agent at concerned place who is supposed to provide service is not at all entertainig our calls, He do not receive calls & even if he receives, only promices to come but havn't shown his face till now. We have never expected this kind of service from LG, I want to raise this issue to higher level.And i am anticipating some kind of action.

Address: Aakashdeep Bunglow,
Pune-Satara Road
A/P- Lonand, Tal- Khandala,
Dist Satara
Mob No-[protected]

This is Shlok Jalan here and my washing maching needs to be repaired. I made request for repair on 13th Jan and was promised repair within 24 hours. Inspite of 10 calls after and 72 hours no one turned up for repair till now. Still the same old answer " sir somebody will get in touch with you within 24 hours."

I am disgusted and irritated..with LG service. I have even spoken to ASM (+[protected] and another Guy Mr. Utsav whose response was since we have backlog we have not sent the technician.Not sure how to go about it becuase most of the people are rude, ignorant and outright liars who do not know even how to talk with their customer. Area Services manager (ASM) insists on calling me "Boss" inspite of being told repeateadly that my name is Shlok and not "BOSS".

Regards,

Shlok Jalan
Sec -56
Gurgaon
+[protected]

I bought LG LCD TV (42 inches) on thursday(17th feb 2011) from E-zone.
LG people were supposed to deliver the product on the next day morning(18th feb 2011) and also they wer supposed to do wall mounting on the same day. They delivered the product on friday evening , but no one has still come for mounting it on the wall.
I have been calling LG people since friday evening ,firstly they said it will be coming , and after waiting for the full saturday they said they don't have the bracket to mount , which they should have told me earlier , then they promised that they will definitely mount on sunday afternoon before 1 PM(20th feb 2011). Today since morning I have been calling those people they kept on saying they will come in 1 hour and finally at 3:45 PM they again asked me their address and the person who was to supposd to come and do wall mounting switched off his phone till 6:30 PM. At 6:30 PM when I tried his number it was ringing but he cut the phone twice and again switched off his phone.
Supervisor has no clue , he is not able to reach the persona dn not even to his manager.

I was supposed to but LG AC today , but after such type of service I would never ever buy any LG product.
I can compromise with the quality but not the service.
Full saturday and sunday I have wasted waiting for LG people without going anywhere sitting idle at my home ,a dn now from monday to friday I wont be available.

This is the Poorest service I have ever faced.

Its been two days I have registered a compliant against LG Washine machine.No one turned so far.

we are fed up with LG service center. even after 6 days from our compliant no one is responding. pl remove from LG site 2-1-1 . do not give false promise .

our compliant no: rna[protected]. dated 25th april. till now no response. we took extended warrantee that may be the reason no response. now your team will not get the revenue by attending the call.

i am suggesting all my friends not to use lg products due to poor service

Twice our engineer contacted on customers mobile no ( [protected] ) due to address not given properly. There was no response customer mobile, hence the delay is happened. After correcting the address at CIC again call was attended on 3rd May 2011 and closed the call. We have made happy call to customers mobile no.( [protected] ) on today ie., 5th May and customer also confirmed that set is working fine.

LG -- Life's Good !!! I guess they need to rewrite their punch line... It has Not made my lfe good at all. .

Just wanted to copy, paste my email exchanges with them which will make everyone here understand the agony which I went through:

I have a Video of the way the customer service personnel was handling the delivery of my refrigerator and would like to put this in You tube soon for the public to view so that no one else fall into LG and make their LIFE's BAD!!!

Dear Akanksha,

The tragedy is more!!! Two of your supermen came home today, perhaps after these emails!!! They were RUDE and CRUDE to the core!!!.. They ripped open the box as if they were in heights of anger!!!..

They dirtied the entire living room with carton box pieces ( Very unlike of how they handled the firdge at the time of first delivery ) .. They just fixed the same on the wall and asked us to check !!! -- rudely ... as if they are instructing us ... Did we do any crime by purchasing LG and complaining about the defect ? and getting a replacement for it ????? Is this the way LG treats its customers? Is this the way LG service personnel treat customers ? Is this the way LG trains its customer service personnel ?

I have a request to you all out there and even those heads your company, please do look into this, else you will have a downfall!!!

Dear Akanksha,

To add to the agony of LG expereince, When my wife called up the LG customer service guy on enquiring about the technician who was supposed to appear within half an hour, she was answered that she should open the box and fix the same by hersel[censored] This is atrocious !!!

I miss my interactions with Samsung whose products I had used earlier and the service was Par excellence !!! I guess I made a mistake by chosing to go for LG !!!


I will never spare a chance to talk about these pathetic service philososphy that LG has...

Dear Akanksha,

You need not feel sorry for the same. I feel SORRY for LG to have SUCH a POOR customer Service practice !!!. I called up Utsav and he has No idea about this. If you are quoting his number and name to me in your email, the least that you should have done is to keep him informed about the email and the complaint.

Now the refrigerator is delivered and the old one is taken away by the delivery personnel. They metioned that someone fromLG will come in half an hour and open the box and ensure that the same is connected and working. Its been more than 2 hours and no one has come to us. All items in the refrigerator is kept out and we are waiting for the GOD from LG to arrive!!!.. Calling Utsav is of no use and he gets into a conversation in Hindi when I am speaking to him in English ( as my Hindi is not he right and correct one ). He needs me to explain the problem all over again... How may times do I need to explain the problem to LG personnel??

Please get the damn thing fixed and allow me to live a life !!! for heaven's sake.

I have decided to summarise these complaints and release the same to Press soon . and Never again an LG in my life...


Regards

Binu


On Wed, Jun 8, 2011 at 3:07 PM, LG Service <[protected]@lge.com> wrote:

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Customer relationship officer so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Customer relationship officer Mr Utsav Kumar on his mobile number [protected]

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Akanksha Verma
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

Dear LG,

I am quite disappointed at the fact that:
1. No one picks up your customer care number.
2. Call to customer care number after pressing the right numbers on voice responses doesnt get connected rather I get to hear a commotion.
3. Replacement of my refrigerator is STILL NOT DONE.
4. One gentleman named Rajkumar from customer care was in touch with me : ( his number: [protected] ) and promised a replacement in 2 days
time. He is now not reachable ove phone.

I must say that LG service is extremely disappointing. I had a washing machine of Samsung and I remember how efficient their service was. I moved to LG for my refrigerator / AC / Washing machine now and I am beginning to feel that I have made a wrond decision.

Mr. Rajkumar had taken the invoice copy of my refrigerator from the dealer and have promised to deliver the same in 2 days time. I also received a call asking me for some numbers written on the fridge and we have given that 2 days back... Now NO RESPONSE FROM LG ????


Regards
Binu Prasad
[protected]
[protected]
On Mon, Jun 6, 2011 at 1:01 PM, LG Service <[protected]@lge.com> wrote:
Dear Customer,

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office


-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Sunday, June 05, 2011 09:31
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject:

Dear LG,
I just bought one 290 ltr refrigerator, one washing machine, on window ac from your LGE shoppe Ganpati Electronics Sahara mall Gurgaon . The delivery was yday evening. I noticed that there is a small blue color melted plastic in the fridge next to vegetable tray and inside the tray. Though there is nothing wrong with the working of fridge, this small defect which would have missed the notice of your quality check is bothering us. I am trying to speak to the shoppe but its closed since the delivery time and should be acceSsing their phones perhaps later in the day. I would sincerely appreciate if this is looked into immediately as we do not want to keep a bad LG experience in mind.

Regards
Binu
[protected]
Sent from BlackBerry(r) on Airtel



--

The complaint reference is RNA[protected]. We have originally logged in the complain on 23rd June.

The engineer visited our residence and identified Gas Leakage as the issue and committed to have the Gas filled by 24th June Morning

Unfortunately nobody turned up. We have done multiple follow ups with customer care since then
On 25th June we contacted your CCO Ms Nikita Lohia ([protected]) and was reassured that the gas will be filled on Sat

We were also contacted by your head office on Sat 25th June by Mr Srikant[protected] reassuring that the gas will be filled on Sat itself
Unfortunately nobody turned up.
On 26th June we were contacted by Mr Pradeep ([protected]) assuring that the gas will be filled on 27th June between 11 to 12 in the morning

Unfortunately nobody turned up. Finally when Mr Pradeep was contacted again he again took the details of the entire case and gave us the number of Mr Saifi( [protected]) for fixing up a time for filling the gas

Now Mr Saifi says the gas will be filled up today 27th Junebetween 4 to 5 P.M
God knows if it will happen today
We have paid LG AMC charges and in return LG harasses us with the above experience.
The refrigerator is hardly three years old and the gas leakage has occured thrice. LG is poor in products and customer service and our entire colony of Noida is ready to boycott them

Sir,
I purchased one handset LG P500 and after a month there was some problem in booting,so I handed to Lg Service Center in Shillong in Barik ... but till now my handset has not been fixed and now they are telling me that it will take another 10 days as they are going to change the pcb circuit because they ll have to order it.

My intention to write is that why the LG Company does not provide spare parts to the center whereas they have to ordered it.

Every now and then I am told by evening the work will be done but when I reached they will give another excuse like there was network problem,sometimes light was not there and blah,blah,blah .......

The person handling the phone is :
Mr Saikia from Guwahati.
Smt S.Lyngdoh from Shillong.

A Dissapointed Customer.
B.Pradhan
[protected].

DEAR SIR,

PURCHASE DETAILS.

NAME OF SHOP- AHUJA COLLECTION.
BILL NO 3161 DT[protected].
LG WINDOW AC MODEL LWAI89INAI
S. NO HGH- 5030X002311IN

COMPLAINT:

1- NOT COOLING SINCE[protected].
2- LOCAL SERVICE CENTRE PEOPLE COLLECTED ON[protected].
3- RETURNED BACK THE AC, MENTIONING COMPRESSURE HAS FAILED. IT WILL BE ATTAINDED BY COMPONEY DIRECTLY.
4- COMPLAINT TO LG NO.[protected] DT[protected].
5- ON[protected] RECEIVED A PH CALL FROM LG.

Regret to inform till date it has not been attained. Please inform

SAUMITRO LAHIRY
O-4, SHRIRAM NAGER, PHASE-2.
RAIPUR.
PH[protected].[protected]
Mail ID [protected]@rediffmail.com.

Hi There,

We are facing grave inconvenience just to get our LG Washing machine repaired. The initial call that we made was on 23rd August and today (6th Sept) there is still NO progress on the faulty part that was identified by the engineer on 24th August.

The details of the follow up are as follows:

Tuesday, 23rd August 2011:

Our Washing machine suddenly stopped working. I immediately dialled LG Customer care No. [protected]. Got connected to one of the agent after 13-14 minutes or so. I registered complain and was assured that an engineer will visit within 24 hours after taking an appointment. I requested the agent that I want machine to be cleaned, they said it will done by engineer.


Wednesday, 24 august 2011

Engineer did come but without making any call. Anyways he checked the machine and said repairs cannot be made and part need to be replaced and it’ll take maximum two days. And by Saturday that is 27th August 2011, it’ll be done.As far as cleaning of machine is concerned he rudely said it is not our work. So, here I would like to know whom shall we contact for this service.

Engineer took Rs 331 as service charge.
Name of the Engineer: Mr Amol (Contact No. [protected])


Friday, 26th August, 2011

After calling him for 5-6 times, he finally answered the call and said he has no information, hence he gave me number of Pune Service Centre No. [protected].

Now we have to dial this number at least 25-30 times in order to talk to a human being; otherwise only machine sound comes which says NO RESPONSE or NUMBER BUSY.

Anyways the customer service representative who picked the call said that part will be sent from Noida, so by Monday it’ll be done.


Monday, 29th August to Thursday 1st September 2011

Made numerous phone calls to the numbers which I had. Guess what got no response.

Friday, 2nd September 2011

Called LG Customer Care number to my surprised I was told that the part has been delivered at Pune Office and engineer will come fix it today. And commitment was given to me.

But again there was NO communication what so ever from LG.



Saturday, 3rd September 2011

Called LG customer Care number again (didn’t call Mr Amol as he thinks he owns LG and to Pune Service centre number because I had no intention of getting another headache) & insisted that I want to talk to senior person who is more responsible and has authority.

Then spoke to Mr JAGTAP the floor supervisor. After talking to him for 15 minutes he gave assurance that the matter will be solved by the end of the day and he’ll give call by 6pm.

NO COMMUNICATION was done in the evening


Tuesday, 6th September 2011

No respone till now. I would liketo ask some questions:

· Is this the way LG company works?

· Why it takes so long to deliver parts from Noida to the other parts of the city?

· Will any action be taken against those who don’t perform their duties and harass customers?

· And whether my machines problem will be solved and if yes how much time will be required?

· Whom should I contact to get my machine cleaned?

· Most importantly why there is no communication from LG side ever.


Not at all happy with Services
Jahanvi Ballani

Received disgusting service from LG. I logged a complain for our LG microwave to the customer care. The request id is RNA[protected]. An extremely incompetent person named Aditya Panja was sent to our home twice. The guy initially noted down the model number of the microwave and suggested some part needs to be replaced. After a few days he came back with some wrong parts and mentioned that he noted down the model number incorrectly in the first time and took down the model number again. After that he never informed us about the status. I called up the customer care and I was told that they will take action asap and will let us know within 24 hours. They never called us since then. I am really disgusted with the kind of service from such a reputed company. Now, the only way out for me is to dump the microwave and buy a new one, obviously from some another company.

DEAR COMPANY SERVICE MANAGER,
IAM JINO JOHN,RESIDING IN COCHIN, KERALA. I COMPLAINT TO YOUR SERVICE CENTER ABOUT MY REFRIGERATORS AROUND THREE TIME. MY COMPLAINT REQUEST ID IS RNA[protected]. MY FIRST COMPLAINT DATE IS 30/09/2011 AND THEN 1ST AND 3RD OCTOBER ALSO I REQUEST THE SAME,BUT THERE IS NO ANY RESPONES ABOUT MY REQUEST . I ASK ANY ONE CONTACT ME WITHIN TWO DAY.NOTHING MORE TO SAY. MY MOBILE NUMBER [protected]
WITH REQUEST
JINO JOHN

My LG Washing Machine stopped working on 21st dec 2011. I logged a Complaint at the Toll Free Number[protected] and got a Complaint Reference Number RNA[protected]. Since 21st Dec the service engineer has visited once to diagnose the problem and has since vanished saying spare parts have been indented and have not arrived. Repeated calls to service engineer yield a standard reply "I will come soon with parts", but no sign of resolution. Secondly, in spite of repeated phone calls, LG has not sent anyone to collect the AMC payments from me (last year the engineer lost my AMC cheque and I had to re-issue it). This is the quality of LG Service in Bangalore.

Regards,
Rajan

DEAR COMPANY SERVICE MANAGER
I HAD PURCHASED A LG SPLIT AIRCONDITIONER RECENTLY AND HAD EVEN DONE AN INSURANCE WHAT IS CALLED AS AN AMC ON THE PERSUATION OF THE LG ENGINEER RECENTLY.MY AC IS NOT WORKING AND I HAVE LODGED A COMPLAINT WITH YOU ON 24TH MAY 2012.I HAD EVEN CALLED THE LOCAL LG SERVICE OFFICE AND THE ENGINEER BUT TO NO AVAIL.ITS A SHAME THAT A COMPANY WHICH MAKES SO MANY PROMISES FAILS TO DELIVER WHEN IT SHOULD BE DOING IT IN THE PERSCRIBED TIME OF 24 HOURS.MY COMPLAINT NO.IS RNA[protected].TO ADD TO THIS I GOT THE AC GAS FILLED IN MY AC A MONTH BACK AND ASKED THE ENGINEER TO SEE FOR THE LEAK.HE CONVINCED IT WAS A SMALL LEAK AND THAT HE HAS RECTIFIED.THE SAME HAS HAPPENED AGAIN IN A SPAN OF JUST OVER A MONTH.WHAT A SHAME.I HAVE THE NUMBERS OF THE ENGINEERS TOO WHOM I APPROACHED WHO OTHERWISE SEEM UNINTERESTED TURNING UP INSPITE OF REPEATED REQUESTS.THE NUMBERS ARE [protected](MR SHAHID )AND [protected](MR DILSHER).I EVEN TRIED CALLING THE CUSTOMER CARE INCHARGE(MRS KAMALJIT KAUR) WHOSE NUMBER WAS PROVIDED TO ME BY THE CUSTOMER CARE LUDHIANA BUT HER MOBILE IS SWITCHED OFF.

Sir,

It is highly regretted to write to you that I feel ashamed of purchasing an LG split AC 1.5 ton due to poor service rendered by LG service department as it has taken more than one and half month time after my compliant ( One of my compliant no is :RNA[protected] . Even till date (26/06/12) my problem is not settled even though my AC is in warranty.Several phone calls to LG service centre in chennai [protected] has just ended in vain as I cannot wake up them from their deep sleep. Each time when LG service center is called the unchanged reply " will be attended Tomorrow" comes and I am waiting for that "Tomorrow". Initially my AC problem of Excess sound in Indoor unit was attended by Mr. Jagadish ([protected])and found problem in blower which needs replacing. I was given an assurance that it will be done within next 3 cays. But even after several follow ups no response.Whenever I call chennai service center Mr. Kumar an engineer speaks the above dialogue repeatedly . Even once I send an unsatisfied SMS to LG number 5757554 and I received a call from LG number +[protected] regarding my problem. I explained my pathetic condition . He too convinced me but no action. I made compliant through your website www.lg.com. No response for that.Being a LG victim I request you to intervene .

S.SHANKAR
PH: [protected]

Dear Sir,
i have a complain log on 1 months ago but till date this problem not solved our service engineer attend the complain but we are promised me to solve the problem within 7 working days.
So sir please advice me what can i do sollve this peoblem as soon as possible.

Regards,
Anish Kumar
Mob-[protected]

I bought Window AC from VASANTH & C0,37/1 & 37/2, North Usman Road,T.Nagar,Chennai-600017. They initially gave damaged piece and i have already reported from Day 1 itself,but they didn't take any steps to change our AC.We also reported to that Area Manager Mr.Srinivasan but there was no response from them.So please make necessary steps to get new AC.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Sir ,


I have purvhased a LG LCD TV Model 42 LK 450 on 16th Feb 2012 , and with in 6 months i found my TV touch panel is not working any more,

i raised a complaint with LG Service Center in the month of september and the complaint number is RNA[protected] , an engineer droped into my home in 2 days and checked the TV and informed me that TV Touch Panel got mal functioned and he is raising for new touch panel.


After that till today there is no intimation nor any solution was provided by local service people nor the dealer Relaince Degital where i bought the TV. If i call the customer care they say that they have to raise a new compalint , i ask what is the need for a new comaplint when the prior was not solved. I want to track on the same compalint number and highlight the delayed response by the the LG guys are working to solve the issue, I paid nearly 47000INR and the kind of service/response i am getting from LG is very dissapointment.


With the highest hope i am sending this last remider email notification, and urge to Solve my issue ASAP and improve the service for customer i also want necessary actions should be taken on the persons behind the delay.


FYI,

The Local Service Center never respond to calls and very irresponsible.

I tried calling the Regional Manager but there is no response from him- , Vara Prasad, Vijayawada

Also, There is no escalation matrix for LG electronics on there website.

Regards/-
Srinivas

LG Customer

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Request number is RNA[protected], RNA[protected], RNA[protected]
I have been calling lg customer care people from 13th May 2014 for an air condition at my place which has some problems

I am from Kolkata. A person visited on 14th May 2014, he checked and cleaned the ac but again the same problem we faced on 15th May 2014 morning i again called up the customer care for the same problem.same fellow called up asking that what is the problem.I told him it is the same as before. he visited around 6:00-6:30pm and said that without checking that because of heat this is happening but without checking.He simply went away.Again the same thing happened at 9:00 pm after which ac at my place is not working.

Tried speaking to him at 8 in the morning on his personal number given by him he said he will visit soon.After that from 9:45 am i have been calling people in your company telling them to send somebody at the earliest.Tried speaking to people in Kolkata office number was provided by customer care.But as of now no response.

People are just rude here no decency to speak to a client.It is just because of your company&#039;s carelessness we are suffering.No body has visited.This was actually not expected.I always use to think that lg is a good company but now it has changed.

Lets see if you can do something

I booked a complaint with LG costumer care about my washing
machine on 31st Aug 2014- not working properly. The complaint no is RNA[protected]. After two days two
people came to my house wearing shirts with LG logo, checked the machine by
switching it on and putting a small load of some cloths in it and saying the
machine was working properly and perfect, though it was making noise and
running slow. They advised my wife to put less loads and left. When I called
back the same technician and asked for the improper working and noise of
machine, he said the machine was all right. I disagreed with him and requested for
recheck, to my surprise he said to send the machine to workshop. When I asked
him why it is to be sent- his answer was “our madam said”. Neither the technician
knows the machine status as he didn’t open the back cover nor the “madam”.
After two days they called my home and asked “why the machine was not sent to
workshop”. My wife disagreed and asked for recheck which was never done. After
that I received a SMS stating that our complaint is under process (reason:
parts have been ordered), this was on 4th Sep 2014. On 13th
Sep 2014 I received a call from a man saying that he is from LG and my machine’s
clutch assembly was damaged, upon ordering they received it. He added if “you
send your machine to our workshop we will fix it” and as I was left with no
option, I send the machine to the workshop with my own expense. On its return,
I found the back cover was not even fixed with a single screw.

When I track the complaint on website I found the repair
status as “in house repair”, but my machine was repaired at workshop.

When all other companies are able to do all types of repair
including drum changing at doorstep, why LG cannot do it!!! Even my car is being serviced at my doorstep
why LG cannot do a washing machine repair at doorstep!!!

People who don’t know how to drain water from a fully
automatic washing machine are coming as LG engineers and they are incapable of assessing
the problem. I could not understand without knowing the problem why am I asked to
send the machine to workshop or otherwise if they know the problem why it was
not told to the customer before!!! More over the total episode is not
fair and clear.

This made me to take a decision to not to purchase any LG
product in future which has such an unfair and incapable service team.

I BOUGHT LG TOP LOADING WASHING MACHINE FROM SALES CORNER, VADODARA ON DATED :[protected]. ON[protected], MACHINE WAS SUDDENLY STOP. I TRIED TOO MANY TIME TO START BUT COULD NOT START. THEN I LAUNCH THE COMPLAINT TO LG ONLINE( NO. RNA[protected]. NEXT DAY, SERVICE BOY CAME AND SAW THE MACHINE AND ADVICE TO BRING MACHINE AT WORKSHOP FOR REPAIRING. ON[protected], THE WASHING MACHINE SENT TO WORKSHOP AND AFTER THAT NO COMMUNICATION FROM THE SERVICE CENTER NEXT 15 DAYS. IN BETWEEN, I TRIED TO CALL SO MANY TIME BUT NO REPLY FROM SERVICE CENTER.SO, I CALL TO REGINOAL MANAGER AND VERY NEXT DAY SERVICE CENTER CALL ME AND TOLD ME THAT MACHINE WIRING WAS DAMAGED BY SHORT CIRCUIT AND ALL PARTS TO BE REPLACED SO I CALL BACK MY MACHINE AS IT WAS ON FRIDAY[protected]. SERVICE CENTER TOLD ME THAT TOMORROW WE WILL DELIVER YOUR MACHINE BUT TILL DATE[protected] UPTO I WRITE THIS COMPLAINT I AM NOT GETTING MY MACHINE BACK. I TRIED SO MANY TIMES TO CALL AND ASKING. SO POOR SERVICE OF LG AND IN FUTURE I WILL TELL THE PEOPLE NEVER BUY IN APPLIANCE FROM THEN LG.

I had purchased L.G Double door refrigerator 240 ltr mez 65071802 on 03/12/2014.but i open it 27april 2015 . Till inhalation cooling is not proper. When I contact to customer care for demo and rectification of problems, he booked complaint and ensured me within 24 hr.i have complaint 3 times but 2 times engineer visit but no solutions our engineer will contact and within 48 houre issue will closed. but now more than 80 Hr. over.When I call further customer care every time different persons replying, every time I am explaning the same . every time customer care executive ensuring me withie 24 hr. problems will resolved but nothing happend.I am sorry to say that I have no other option except to move the issue through consumer court. if not rectify the problem as soon as possible .

LG Complaint No. : RNA[protected]
I had registered a complain in LG service centre as my AC is not working.
Service engg. attended the call and change the condensor and filed the gas and charge Rs. 5894 for the same, very next day again AC is not working after several followup they came and this time told that compressor has gone and need to be replace, as the compressor is under warranty they told that no extra charge will be charged and work will be done within couple of day, this complain has been registered in mid of apr and now its almost end of may and I am still facing problem as they had not resolve the issue till date.
Please look into it and do the needful at the earliest
thanks &amp; regards
harjinder singh
+91 [protected]

Complain Number RNA[protected]:- I had reported insufficient cooling by the AC. I was informed that the AC will be picked up at around 10:00 AM on 15 Jun 15 and delivered the next day morning. Accordingly on the morning of 16 Jun 15 I did receive an sms stating that an invoice of Rs 2367.78 has been raised which indicated that the work was completed. Since then, the LG reps are refusing to deliver the AC - at times stating the reason that they do not have a delivery vehicle. One of the employees bluntly told me that it will take another day before the AC could be delivered. This lead to argument and counter arguments and LG reps in a nonchalant manner informed me that I may do whatever I could for all they cared. I have reported the matter on telephone to the higher officials of LG, but the comedy is the state of affairs in a brand which claims that &quot;Life is Good&quot; and promises prompt customer care.

i have some issue with my nexus 5 speaker. i have already submitted my complain twice but no respond came from your side. on 22nd of may my nexus 5 speaker stop working so i took it to lg service centre and they fix it within an hour after 2 days again my phones speaker stop working again i took it to service centre they again fix it in 15 mins. after 2 days again my speaker stop working due to loose connection so i again took it to service centre this time they put it for 3 days but again my phone speaker stop working and now i going to consumer forum for this

. on 22nd of may my nexus 5 speaker stop working so i took it to lg service centre and they fix it within an hour after 2 days again my phones speaker stop working again i took it to service centre they again fix it in 15 mins. after 2 days again my speaker stop working due to loose connection so i again took it to service centre this time they put it for 3 days but again my phone speaker stop working

My Compliant No RNA :[protected] dt 26.06.2015 and RNA[protected] dt 29.06.2015

Name Of The Customer : Srinivasa Rao Y.V
Place Of The Complaint : Bhimavaram ( West Godawari Dst)AP
Nature Of Complaint : Swing Motors Not working
On 26.06.2015 Compliant Registers. Same day service persons visited and ready to replace the part but till the date they are not responding properly.Local persons and also local LG persons also not responding properly

On 2.07.2015 so many times call to [protected] but this service person also not lifted the phones
Hence i request to resolve the issue with in 24 hr other wise i will lock a compliant in Consumer Court

Regards

R.V.S.Viswanath
Sr Manager - Parts
ASHOKLEYLAND
[protected]

The service is hope less Complaint id RNA 150317004509

this service request still not closed last talked was mobile no [protected] now no response

LG — TV demo

Dear Sir/Madam

I purchased my LG 26inch LCD TV on Sep-2009. Till now Demo was not happened.
My Ph No: [protected]. Please consider this let us have the demo as early as possible.

Thanks
Kiran Kumar

LG / LG handset 6300 — Issue in my handset

Hi,

I had an issue with my LG6300 handset i have informed so many times to LG company as well as service centre but they are not given me a solution or also they are not replacing my henadset. Please help me for the same, please find my email communnication with LG.




[protected][protected][protected][protected]
From: Manish Munjal
Sent: Saturday, May 28, 2011 1:12 AM
To: Manish Munjal; LG Service
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Hello Vishal,

Any update on this request?.

I got the call on tuesday[protected] from "Sanchit" regarding the confimation of deleivery of the handset, as per him either my set will going to be fully repaired or replaced with new one.

Yesterday i tried to reach him out at 12:30 pm[protected] and he replied that he will confirm me the updated status with in 5 minutes, however i don't received any call/update from him and when i tried to reach him back so many times but i am not getting any responce from his side. This is not a professional behaviour.

Please update me the exact ETA for the resolution of my porblem ASAP.

Regards - Manish Munjal


[protected][protected][protected][protected]
From: Manish Munjal
Sent: Wednesday, May 25, 2011 6:52 PM
To: LG Service
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Hello Akanksha,

Thanks for getting back for the issue and I wil contact "Vishal". If required i will contact you again fro the same.

CC Vishal - I hope i will get the possitive result from you ASAP.

Regards - Manish Munjal


[protected][protected][protected][protected]
From: LG Service [[protected]@lge.com]
Sent: Wednesday, May 25, 2011 4:34 PM
To: Manish Munjal
Cc: vishal2.[protected]@lge.com
Subject: RE: Issue with my Handset LG6300.


Dear Customer,



We are sorry to learn about your dissatisfaction.



We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Branch Service Manger Mr Vishal Sharma on his mobile number [protected]





Thanking you and reassuring you of our best services always.



Thanks and Regards.

Akanksha Verma

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)







From: Manish Munjal [mailto:[protected]@hcl.com]
Sent: Wednesday, May 25, 2011 1:35 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Cc: [protected]@lgindia.com
Subject: RE: Issue with my Handset LG6300.



Hello Akanksha,



Please find my details as per your requirements.



Postal Address - A-41, Jagat Puri, Street No-4, gurudawara road delhi-110051.

Contact No - [protected] and [protected].



Regards - Manish Munjal




[protected][protected][protected][protected]

From: LG Service [[protected]@lge.com]
Sent: Wednesday, May 25, 2011 11:56 AM
To: Manish Munjal
Subject: RE: Issue with my Handset LG6300.

Dear Customer,



Thanks for writing in to us.



In order to assist you with your enquiry, we require your Postal address and contact number.



Kindly send your complete address & contact no. ( along with this mail), so that we can do the needful.

Further, we would request you mark copy on our service ID [protected]@lge.com.



Thanks and Regards.

Akanksha Verma

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)



From: Manish Munjal [mailto:[protected]@hcl.com]
Sent: Tuesday, May 24, 2011 8:47 PM
To: [protected]@lgindia.com
Cc: [protected]@yahoo.com
Subject: Issue with my Handset LG6300.



Hello Team,



I am very unhappy after purchasing LG handset LG6300, so please request you to change my handset or provide me appropriate solution for the same.



Please find my attached service call logs details which i logged when i faced problems with my handset, apart from that i went to service center so many times and was given temporary solution every time. Most of the times, when I approached them, instead of logging a complaint, they use to provide me solution and the service was not documented. Inspite of many visits to the service centre, my problem still presist.



The warranty of the handset is about to expire and I am helpless.



I didn't expect such unprofessional behavior from a reputed company like LG.



Please provie me permanent fix to the problem else I will be forced to rush to consumer forum.





Regards - Manish Munjal

Agreed

i have taken new handset of LG CDMA model is LG6300 soon after it started giving severe problem in displaying names and numbers.
someone message me but number flashes of some other person.same case with missed call and other call. its not showing correct numbers. i have complaint this to my dealer from where i had purchased it. he has sent my mobile to service centre 2 times but still this is not working properly and the problem remains as it is.

now when i asked that to replace the handset he is refusing and asking me to contact LG company.

my details - vijay kumar singh ([protected])
dealer details-mishra mobile centre telco colony kharangajhar.([protected])

I am also facing same kind of drastically organised so called service facility from LG.

I will never by an LG product in my life time and advice anybody else either.

LG Semi automatic Washing Machine — Deceitful dealings/procedures and No response after

I have visisted relainace dgital store at ambi mall, gurgaon for a LG semi automatic washing machine, On 7th Oct 2008, as i have decided to go with LG SA 1022M and i have paid through cash, they commited to send me the machine next day.

They send the machine as usual on time, till now the things are going ok.
but when i opened the cover of it, a Dent was there. So i called up to the reliance digital on their provided no.

they promised me to send an engineer next day, to check the where dent is their in actual or not, I was waitng for the engineer to come on 8th whole day but no response from their, in the mean time i called back to customer care several times, and every time i called up their new face appear, and after teeling whole story to him he said ok sir i will call back to you.

and after that all got blank, i was so much depressed with this kind of response. then finaly at 6 o clock everning when i called up their they expressed sir our engineer is on leave and cant come today so i will definitly send him at ur desired time.

i ask him to come at 6 O' clock on 9th OCT 2008, but whole day their is no response. and when time goes above than 6, i was eager whether he will come today or not as well.

So i called at least 25 times on reliance digital customer care, but every times some one pick up the phone and cut it, no body is ready to talk even.

i think they got caller id and after seeing the number they cut it.

then i got a call from engineer that I would like to come to yours place at 7:30 PM evening, then he came finally.

He prepare a report and took my bill for replacement of the piece then he said it took another 2 days to replace the machine, and i feel helplees as today is the 2nd day but no response, from their side, and as i called them they said ok sir i will let u know, or call back to you, and till now today is 12 Oct 2008 i couldnt get my Machine.

I never expect such kind of Service.

once i complained either engineer should come with the new piece if machine and replace it, they should respect the time of customers as its not the case if i purchased the machine i m the biggest fool and now what ever they want it on their hand.
I m really feeling helpless and dont wish to call again to customer care. bcaz they just said i dont have information or divert it to another person, and keep doing it till the customer got fade,

the commitment should be proper and customer need to keep informed, if they simply make a call sir ur machine wil rach at this time, so that i can do some other work in th mean time and reach at home, but i have to wait whole day like this as i m alone at my home, like tehy can come anytime.
thats really suffocating.

My LG refrigerator (model: GL-305VV5.BSUZEBN) at Trivandrum, stopped
working..so I logged a service complaint (complaint no-RNA[protected]
to LG on 02-June...On calling several times, finally a technician came
on 14-June and did a gas
re-fill and charged (Rs.1400). It was working for a while and again the
cooling is completely gone...I&#039;ve never experienced such a poor
response from any customer care...totally negligent...i&#039;m fed up with
your service...it&#039;s been a month since I gave a service complaint...

My LG refrigerator (model: GL-305VV5.BSUZEBN) at Trivandrum, stopped
working..so I logged a service complaint (complaint no-RNA[protected]
to LG on 02-June...On calling several times, finally a technician came
on 14-June and did a gas
re-fill and charged (Rs.1400). It was working for a while and again the
cooling is completely gone...I&#039;ve never experienced such a poor
response from any customer care...totally negligent...i&#039;m fed up with
your service...it&#039;s been a month since I gave a service complaint...

Hello,
Had registered a complaint of my lg screen-Complaint no.:RNA[protected].
this complaint was registered on the 5th of october 2014. its almost a month now .
They followed up only for coming and checking the screen but later no call back or response fro the lg side. I had to call them up time and again further hearing new reasons for the complaint to be delayed.Pathetic experience of lg service.The authorised person also blocks my call or doesn&#039;t receive them. Lg its better if you&#039;l shut down your service.