LG Electronics Complaints & Reviews

My LG Refrigerator is not working since 20.08.2012 as gas is discharged . I lodged my compint no. RMA[protected] on 22.08.2012 with LG Cutomer care at Noida. But till date no body has turned up for attending the complaint despite assurances every day from Mr. Sameer Dewan, Ms. Alka, Ms. Kiran of LG that they will come tomorrow. I recommend that nobody should buy LG products as their post sale service is worst.

Vinof K Mishra

Hi LG Team

I am writing to you as a result of countless arguments and follow up
with the LG Customer care and Region Centers for a wrong buy.

We had bought a 42 inch TV from one of the famous retail outlets on
15th Aug'12 at Mumabi. The Outlet displayed a huge board of amazing
discount of 40% on a 42 inch LED 3D TV, which seemed to be an
irresistible buy for a middle class family like ours.

Having the TV delivered to my cousins house in Mumbai, we paid the
additional cost
of travel at the mumbai Airport to Bangalore.

On 23rd Aug we requested for installation of TV. Seeing no response
from the local LG team we asked the Call Centre guys for a POC at
Bangalore. NO BODY seemed to pick the phone even after ringing 10 - 15
times. After several other follow ups from the customer care we got
Mohans number. We were promised an immediate support within 24 hrs.
Again after several followups we had someone do the installation for
us. Post installation, the TV DID NOT TURN ON!!!

The Demo guy obviously had no idea what was wrong, said he would send
an engineer to fix it within 24 hrs. The procedure o[censored]s following up
continued when an engineer came to diagnose the problem. The same
story of being "lost" and keeping us in the "dark" continued when he
said, "Sir I don't know, you will get a call tomorrow". After several
followups from us AGAIN, and to and fro conversations, we get a revert
that they will not be able to replace the TV, they would however fix
it for us.

Now can someone or anyone answer me the below questions.

1. Why would i want to pay a huge lump some amount for a repaired TV
and still assume it as a new TV???
2. Aug '15th showed other brands of amazing discounts which we did not
opt for and bought LG assuming it was the best buy. If we are refunded
the money right now, will we have to wait for another festival to buy
a new tv?
3. We paid 62994 after discount. The local team claims to refund the
amount which was billed at the retail store. After 2 weeks of
maintaining the TV, ensuring the safety from mumbai to bangalore, who
is going to refund the extra amount of endless followups we have made
to the customer service, local team, Mr Mohan, the engineer and the
damage done to our walls due to drilling of the wall mount stand???

This is an absolute breach of trust and customer service. As a
customer i demand immediate revert on how will this be resolved. This
will also be my final communication to LG as a company for any
complaints. I will ensure I spend all my time and money at the
consumer court to receive justice on this.


PFA the bill and call on [protected]

not repair my product at the complaint date[protected] TO[protected] & NO- RNA[protected] & NOT RESPONDING ANSAWAR

Hi,

I own a LG HDMI DVD 5.1 player which got some problem recently due to which I gave it to LG Authorized service center at Sanpada, Navi Mumbai on 13th June 2012 almost two months for repair.

The service personnel whom I was coordinating told me there is power issue & it will take time to repair so after repeated calls & visits & reminders for almost 45 days I managed to get the DVD player back

After reaching home I started & again stopped playing within minutes after playing the device then i returned it to them for repair & now they came up with another excuse of part problem

I had already spent INR 1200 to repair & now they are asking for INR 2500 more else they are returning the player in earlier condition

My question is why are they so unskilled to keep changing the problem & in same rate was repairs is equal to new DVD player.

To add to this when I escalated this to Service Manager he was arrogant, rude & highly disrespectful even when i shared that I can go to consumer forum he challenged stating "you can go ahead"?

I am a repeat customer for LG & its appliances since ages, is this treatment expected out of you guys????

Regards,
Dr. Jagnesh Vachhani

I purchased L.G washing machine in november 2011.Its model no.
P8533R4M. Its buzzer is weak from the day I bought .dealer said in this modal their is no buzzer.
I complained in toll free no of company they said there is buzzer and it is registered
no action is taken . I complained in warrenty period it,create lots of problem. Please help me.

My LG LED Smart TV has a problem in terms of video. I had complained on the 9th of August and still the issue is not resolved. There has been periodic excuses from the technician like :
1. The company has sent LCD panel in an LED pack. Therefore I had ordered for another panel.
This excuse stayed for 3-4 days and after no response from them, I called again called for the status. This time there was another excuse :
2. The panel that was sent by the company is broken, so, ordered for another one. After regular calling him for knowing what had happened, he finally started to cut the call seeing my number. After 1-2 days, he finally attended the call and replied telling that I had told you that I have ordered. Please dont call me. I doubt whether the company follows this method of handling the customers. One fine day, on the 24th of August, the person called me and told that he will be coming in 1/2-an-hour to change the panel. He came and started working and finally there was another excuse :
3. An LCD panel has been kept in an LED pack(the same reason as said earlier). When asked why didnt he checked earlier his excuse was :
4. We can open the pack in the company. This was totally unexpected as he was the person who told me that reason first time after checking and now...

This is totally not acceptable from LG. My worry is that, I had complained 2 months back about a problem in my video for which the same person came and told me that this is a problem with my Dish Antenna. Is it anything wrong to complain about a problem in LG? I would not have disappointed to this level but I had a previous experience with LG is resolving my complaint for LG fridge. This is too much and I never know whether the managers know all these happening even after 2 weeks a call is open.

Dear Sir
I have complained with their service centre detais are as under


1) RNA #.[protected] Dt……….They did not care to write date
2) Inv# 2971 Dt …………..Did not write date but it is on[protected]
3) Verbally they informed that part is not available and will fix it “AS SOON AS AVILABL” No promise of date
4) They ask you to call every 3rd day. As if we are their Employee.

Is this the sort of service we get from LG?

Thanks...............Himat Joshi

Dear Sir/Madam,
My 29' TV Model No.29fe5rge - Ta, Sl.no.62lpef031540. shows some errors and now it is in your Thodupuzha Service Centre, in Idukki dist., Kerala, for repair from 30/04/2012 onwards(work order no.299). As per the service manager picture tube is complaint and it will be need to replace and I am waiting for that. but now they told there is no such picture tube in stock and I have not get back the TV till date even this Onam festival time after these long time of 4 months. kindly make sure to repair my TV set at the earliest.

We have purchased a 32- LED from authorised dealer of L.G at Mira Road.They have given a Warranty for one year.Within an year on 07/08/2012 the LED got completely dead.We have called dealer no.[protected] and got a reply that within 24 hours mechanic will arrive.After 48 of hours waiting we have called L.G customer care no.[protected].They have given us a Complaint No. RNA[protected].After several reminders they have given a service centre number (Sky Services)-[protected].After several calls a person finally arrived and told us that your LED - P.C B has to be changed we will order the parts to head office.(Your are giving Warranty and parts are not available with you).After that we are not getting proper response either from Dealer or Service centre or from Customer care that when our LED will be repaired.This is the service L.G is providing in a city like Mumbai I am worrying about the people who are using L.G product in Rural areas.
I want my complete money back and i don't what any business with L.G either personnel or official.For kind information I am working with a international chain of hotel as a Project Manager. I will take this matter internationally if any product of L.G will be recommended.

Thanks & Regards

Sanjay Singh

[protected]

sir/madam

i purchase one lg lcd tv on 15th aug 2012
shopkeeper told they will install. but no one call or came,on 16th aug call on customer care(sanjeev) call req no-RNA[protected] Mob-[protected] they told within 72 hr technician will come and install, no body came during given period,again called lg customer care on 21th aug they told within 24 hr any body will come to install.
no one cane again talked 23thaug again told within 24 hr will come and install.
please help me. do needful.


With regards
Ganesh rajak
[protected]

Sir,
I, Mr. Rohit G Santoshwar resident of Mumbai, India , using your LG refrigerator from last 8 months and am facing lots of problem with this model i made number of complains to your customer care of India but they are responding to my complains. Around 4 engineers came at my place they are just inspecting my refrigerator and saying that they will be back by 2 days with all parts which not working but they are not coming back nor they are giving me any kind of details about the progress . When i had talk with customer care they provided me with numbers of offices and different people naming Prashant Patil and Swapnil Salvi but all the numbers which they gave me are not working because of which am not able to make contact with mumbai service station also. This whole drama is going on from last 1 month and now i have reached to apogee of my patience if proper actions are not taken with in 2 working days am moving to CONSUMER COURT for my rights. So do the needful things and fix my problem as soon as possible.

my detail:
name: Rohit Santoshwar
phone: [protected]
email:[protected]@yahoo.com

I LODGED A COMPALINT FOR MALFUNCTIONING OF MY 1.5 TON WINDOW AIRCONDITIONER MAKE LG WITH CUSTOMER SERVIVE CELL ON 1/8/2012. M/S HIGHTECH ENGINEERS(AUTH.LG SERVICE CENTER)CAME FOR REPAIRS OF A.C. ON 1/8/2012 AND REPLACED ITS COMPRESSOR AND CHARGED RS. 9000/- INCASH AND PROMISED THAT THE CASH MEMO WILL BE ISSUED NEXT DAY AS THE BILL BOOK IS IN OFFICE AT ROPAR.THEY LEFT THE WORK SHEET NO. RNA[protected] WITH ME STATING THAT SAME WILL BE COLLECTED BACK AFTER ISSUNCE OF CASH MEMO.NOW AFTER THE LAPSE OF 22 DAYS AND REPEATED TELEPHONE CALLS THERE IS NO RESPONCE FROM REPAIRER.I WOULD LIKE TO ADD THAT THE SAID A.C. IS INSUERD AND INSURENCE CO. WANTS CASH MEMO BEFORE SETTLEMENT OF CLAIM.THE ACT OF AUTHORISED REPAIRER IS MOST UNPROFESSIONAL/UNETHICAL AND NOT INLINE WITH THE IMAGE OF PARENT COMPANY.KINDLY DO THE NEEDFULL AT EARLIEST. THANKING YOU.

NARESH MALHOTRA
MOB. NO. [protected]
MOH. BARI SARKAR,ANANDPUR SAHIB
email..[protected]@gmail.com

This is my continuation of my first complaint gave on 3rd July,2012.
After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking enough water to wash and rinse the clothes.(taking very little water) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We compained again. But they are not properly responding.

Problems are coming frequently.
In the past one and half years we registered complaint so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.


Please do the needful.
Thanks and Regards,
Velu.


Below is our first complaint in Consumer Complaints. (gave on 3rd July, 2012)








Location: Chennai, Chennai, Tamil Nadu, India

















Divyakala Vadivel on Jul 3, 2012











Customer Service of LG is Cheating Customers

I bought a LG washing machine (FL WD -80490NP) serial numbered:W-80490NP on 1.12.2010 at VASANTH & CO ,T.Na gar , Chennai BILL NO:2153 in the name of DIVYA .
I have registered complainant on 25.05.2012 to LG Customer Care, LG service engineer attend call on 29.05.2012. He analysis and suspected drum may be faulty due to that water leakage and noise occurring in washing machine, then he logged an request to LG service centre (contact no:[protected].

LG service people came and collected washing machine on 29.06.2012 to service centre by providing Job sheet - AC, Job No:[protected], product serial no:707PN-312,Model:WD-80490NP.

They have delivered the machine on 3.7.2012 without any change in machine with the same faulty machine.

Remark found in washing machine not yet resolved till date.
1.High noise caused in drum while running
2.Water leakage

I CAN'T USE MY WASHING MACHINE TILL DATE, I HAVE NOT FOUND SUCH AN WORST CUSTOMER SERVICE IN MY LIFE TIME FOR ANY PRODUCT

Thanks & Regards
VELU

Dear Sir,

Please note that I have been recently purchased a LG make LCD-LED monitor of size 18.5 inch, model-LG E1942C. The monitor was offered with a McAfee Antivirus, absolutely free for a year. Accordingly, LG confirmation mail received from [protected]@india.com copy of which is given below for yr reference and record.

LG Confirmation mail sent to Mr. <[protected]@rediffmail.com on 20/07/12 and the same was forwarded to me on 30/07/12:

Dear Mr. tanmay,

As a privileged LG customer, you are entitled to a McAfee AntiVirus, absolutely Free for a year.

Your McAfee key is: W4K62-PJJG9-T5X5M-G8Q87-ABHBH

This is how you can download it:

Step 1: Go to http://www.mcafee.com/lge/mav

Step 2: Enter your product key / registration number received from the LG India website and click submit.

Step 3: Create your new McAfee account or log in to your existing account.

Step 4: Follow the instructions to download and install the product.

Regards,
LG Electronics.



Now I have been informed by McAfee that the subscription for McAfee Antivirus offered by LG will be expired on 29th August 2012.

I cannot understand when LG has confirmed that the above monitor is provided with one year absolute free MacAfee antivirus, how it will be expired on 29th August 2012.

Please could you clarify and resolved the matter as soon as possible.

I greatly appreciate your help and I look forward to hearing from you soon.

Regards,

Tanmay Lahiri
Mob. [protected]

Error appears while running the machine. Water intake is around more than double.

Dear Sir,
I have made request vide id :RNA[protected] for replacement of cracked glass base plate of LG microwave (LG MC-7880PSR) dated[protected].
Above product is under guarantee upto[protected] vide your HLP NO.:LE 013818 and Rs 1406/ received by your service Engineer Mr.Vinod Sharma (mob :[protected]) for guarantee upto[protected].
On 18-8-12 a your person (mob no: [protected]) called me that he will come for repairs on 19-8-12 but till time no one came for repairs.
Inview of above I remind you to do the needful at the earliest.
Thanks,
H.K.MISHRA
E-0042 GAUR GREEN CITY
INDIRAPURAM
GHAZIABAD ,U.P.
MOB:[protected]

Main[protected] ko ek lg 3d smart led tv darshan tv centre kurali (mohali) se ek naya
a tv kharida tha jo ke dusre tisre din he kharab ho gaya tha uski maine comp no[protected] ve darj kavai thi jo ke darshan g ke according replace hona tha. Mere ye tv 2 month me sirf 3 days chalane ko mila.kindly aap mera tv replace kiya jaye aur mujhe ek naya tv diya jaye . Aur jo mujhe jo tv milna hai uski garranty period hai vo jis din se mujhe naya tv milega usi din se he milegi na. My mobile no [protected] email id [protected]@gmail.com

I have purchased LG refrigerator Model GL-241SADG5, serial No. 906LPAG001016 vide invoice No. 957 Dated 30 June 2009. In the very first year (dated 23 March 2010) it started showing defect in the cooling. It was repaired free of cost by the LG service center during warranty period on 23-March-2010. Again the same defect appeared on 28-March-2012 and i got it repaired from service center& its freezer was replaced , for which i was charged Rs. 1685. It is very unfortunate that it is again showing the same defect on dated 13 Aug. 2012. At local LG service center, it was refused to repair free of cost. Since it having troubles frequently, It should be replaced by new one else i will be left with no option but to go the Consumer Court for remedial action.

Dear Sir,
Please find the below detail of customer complain.
Cust Name – mohd. Istiyak
Mob. No. - [protected]
Add- bhadarsa faizabad
Model no.- LG semi automatic 6.2 kg
Problem – wash problem
Complain no,-RNA[protected] – Already close by wrong comment and generate the new complain no,.- RNA –[protected].
Description- I am already generate the complain of this cust issue not resolved and closed the complain by wrong comment and I am already call to your local service centre on[protected] Mr. Sahabuddin is picked the call and he misbehaved to me and also abusing . And also customer is call to me many times and he wants to refund your money so I am very upset your services so please take the action and resolved the issue.


Regards
Sadab
Doordarshan electronics
Shubhashnagar Faizabad
m.no.- [protected]

The washing machine has been giving us trouble for the past one month and with a little bit of balancing, it would work again. But today it is just not spinning and I want it to be serviced.

Please do ensure that this is done ASAP.

Thanks.