LG Electronics Complaints & Reviews

We purchased LG LED FULL HD Television from CROMA last year in August and was told that the life of this TV is very long and this is very good television and well in demand. This TV costed us some 40000 INR and now just after 1 year and 5 days...This TV stops working completely..when we call LG customer care..they told us that warranty is of one year only and now that you are out of the period, you will have to pay for service charge..when I asked what would be the warranty of Picture Tube..telecom operator said he is unaware about it and only service people would tell.. Anyhow..the service engineer cost was told 600 rs / visit and was promised that he would come or call within 24 hrs.. 48 hrs passed and no one came...finally today someone came and checked for two minutes and said...parts are not available and we might have to order them and it will take more time...by the way..he said everything in warranty is only for one year...that means..whatever you invest in LG Products..think of only one year and mine stopped working just after one year..

WHAT I WANT TO KNOW IS

1) 40000 investment in TV for one year only...
2) why sell products for which you don't have parts ready and it going to cost time and energy
3) WHY PROMISE PRODUCT LIFE WHEN IT LAST ONLY WARRANTY LIFE....

Either salesman at croma doesn't know about the products or probably LG products are pathetic in quality.

what so ever it is...we consumer are sufferer..40000 in TV JUST FOR ONE YEAR...

I have bought split AC in 2009 which is under AMC currently.
Recently I moved to some other place and LG person (or may be some other person to whom LG hires on contract basis for installation)
has reinstalled my AC. From then onwards in every 15 days, I have to get gas refilled in my AC.
LG service persons are not able to identify the leakage. Everytime I have specifically told them that there was a leakage and first try
to find that and then fill the gas. In the end they always used to come up with an excuse that they have fixed something and gas should not leak.

I have got gas refilled in my AC 4 times in last 2 months. Now again cooling is gone. Everytime I have lodged the complaint I have specifically
mentioned that the problem was persistent and requested to send someone who could identify the leakage and fix the problem, but all in vain.
Is there anyone listening in LG and willing to hear customer complaints.

Mob : [protected]
My last 3 complaint numbers are - RNA[protected], RNA[protected] and RNA[protected]

LG INDIA & LG HOME APPLIANCES - "Shame On You"

Once you advertised so much on LG Customer Care -121. Here is a sordid story of your 121 -- typical case study..

I had purchased an LG Dishwasher and have an active 2 years AMC on it. I live in Bangalore and had put the complaint with your so called Customer Care on 09-Aug-2012 vide ref number: RNA[protected] to corrected. As Service Engineer visited on 11-Aug-2012 and suggested that dishwasher be taken to Service Center. The Service Center Person in Marathahalli took the Dishwasher on 13-Aug-2012 and returned it back after multiple followups on 28-Aug-2012.

The same night dishwater again tanked with same errors and problems.

I again launched a complaint # RNA[protected] on 29-Aug-2012. One Engineer Calls me on 31-Aug-2012 to fix it. O with a promise to come on next day; but never turned up. Then I receive a SMS on my registered mobile with you last 4 digits - 8771 about the closure of complaint.

Is this the way you call 121 Customer Service..?

Is this your harassment to the customers..? Why I am made to undergo so much agony to call for more than 50+ times for a small repair with no fruitful result in sight.

Is this what you called LG - "LIFE IS GOOD" by harassing your customers..?

I would say SHAME ON YOU - LG

I have bought 20" Colour TV in 2006. Now there is some sound problem in it. I have made several times complaint in customer care but there is no proper resopnse got. Every time i came to know that it will be repaired within 24 hours but it is 10 days past.

I have placed an order Order No.270026 with bestdaam.com for LG Microwave Oven Model MC 2841 SPS and have even made payment Rs.150.00 as mentioned in their website. Delivery time mentioned was 2-3 days. I have even received from them payment received confirmation. 9 days have passed by and I have no clue or any information regarding when the Microwave Oven will reach me. I have sent them several e-mails on their e-mail address [protected]@bestdaam.com & [protected]@bestdaam .com but no reply. I even tried to contact them on their telephone number [protected] but it is continuosly swithched off. Kindly help me to get the Microwave Oven or atleast my Rs.150.00 and close the chapter so that I can buy from another reliable source.

H. A. Bala
Mumbai

Hum Ne Ek LG Ka Fridge 235 Ltr.[protected] Ko Liya Tha. Jiska No. GL-245BM5 Hai. Is Fridge Ke Demo Ke Liye 1-9-2012 Ko Aaye They. Hum Ne Bataya Ki Fridge Mein Ice Thik Nahi Jam Rahi. Fridge Ko Dekhne Ke Baad Unhone Kaha Ki Sensor Thik Nahi Laga Tha. Hum Ne Sensor Thik Kar Diya Hai. Lekin uske baad bhi Ice Thik Nahi Jamti. Maine 2-9-2012 Ko Complaint Ki Jiska No. RNA[protected] Hai. Lekin Koi Bhi Nahi Aaya. Maine Aaj Fir 4-9-2012 Ko Complaint Ki Hai Jiska No. RNA[protected] Hai. Vo Kehne Lage Ki Aap Ki Complaint Ka Engineer Ne Likhvaya Hai Ki Maine Unhe Bata Diya Hai Ki Aise Karne Se Thik Ho Jayega Lekin Hume Kisi Bhi Engineer Ne Nahi Contact Nahi Kiya. Hum Pareshan Ho Gaye Hai. Itni Mushkil Se Paise Ikthey Kar Ke Fridge Liya Tha. Lekin Yeh Complany Wale Nahi Samajhte.

sir/madam
i had called the customer care (LG) and registered a complaint regarding the non working condition of my LG microwave on September 1. my complaint id is RNA[protected]. they said the problem will be attended within 24 hours by a LG service engineer. but till now there is no response for the problem and when i contacted the customer care again, even they are not responding properly. kindly find a solution to this issue and do the needful.
thanking you
vasantha

Dear Sir


Subject: Complaint about a TV set purchased on (date)

I would like to bring to your attention that the LED TV bought from ur local dealer is not working properly .i have complaint about this to customer care
but yet i did not got any answer from ur side ...

. I was told at the time of the purchase that in case of any faults with the LED TV I shall receive free replacement/servicing of the TV. I contacted the dealer for the same, but he told me that I will have to contact the chief executive of the company directly.

i am sending u the complain # RNA[protected].



I am writing this letter to you expressing the hope that you will reply as soon as possible with the possible course of action, whether you can service it or replace the TV altogether.

Thanking You,
Karim Khan
[protected]

Dear Sir,


i have purchase a washing machine from csd canteen in name of
Sub Ishwar sing malik dated 170808 lg auto model no 850283th cap 5.5.
Same year problem started coming in washing machine . After that the
timer problem came in the machine and water sipage was their. the
machine was sent to your workshop and it was told to us some acid was
will be done it take a whole...

Dear Sirs,

I feel sad to say that the response which we received from LG service centre is really of poor quality. There is no real responsible person or department who can handle complaints in their office. When ever we call, they divert to another phone number and ends with a person saying either to call back after 10minutes or telling that they will check and call back. But no results always and no body knows the status...

we r facing compressor problem .when power wil come compressor is shaking and making loud sound and power taking by fride is stoppng.this problem we r facing since 2 months .i purchased fridge on 23 sep 2011. and we r having warrinty card also.warranty expires on 23sep 2012.so please take this complaint as soon as possible.

I had purchased LG front load fully automatic washing machine on Nov 2009. After one year warranty period I gone to LG AMC for the period of three year. Fortunately only one time the Machine get repaired, after frequent follow up after the three weeks machine has been repaired. After expiring the AMC 2011, I had renewed my AMC with upto 2015 March. My bad luck the machine was repaired April 2012. Since apirl 2012 I keep on registering my complaint through customer care. The customer care only register the complaint and giving register Id. After that no one follow up is there. Since from April I tried upto customer care area service manger, general manager through telephone, there also told we will take necessary steps immediately, but no one is response. Service center person telling that, the required parts should come from LG. LG told that parts are sent to the service center. Who is telling true and who is wrong. I never expected this type of service. LG taking money from customer for Assured Maintenance Care.

Sir/ Madam,

1. Please refer complains No. RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected].

2. Customer details-

Name of the customer- GS Kirola
Mob No: [protected], [protected]
Present address: House No. 535/3, Air Force Station Bhisiana, Bhatinda, Punjab.
E-mail- [protected]@rediffmail.com
3. Product details-

LG washing machine, fully automatic, Top loading, Model No: WFT 6517 TE, Date of purchase: 22 Jan 2004 (out of warranty).

4. The initial snag on the above mentioned machine was abnormal sound during washing. First complain was registered with LG customer care in May 12. Technician came to my house and he advised to bring the machine to repair agency at Bathinda for change of Clutch assembly. Clutch assembly was changed and paid Rs 3398 on 26 May 12 to repair agency. I brought the machine at home, when checked it was found that the drum was rotating in one direction only. Again took the machine to repair agency and brought back after repair, when checked it was found that this time the drum was not rotating in spin mode. Again complain registered, technician came to house, spin problem was rectified but during rectification process water leak developed during the complete washing process. After few days again registered the complain. Technician came to home and advised for change of drain valve. Drain valve changed on 28 Jul 12 and paid Rs 365. Water leak stopped but again the drum was not rotating in spin mode. Like wise about for more than 10 times technicians has come to my home but they are not able to rectify the snag. In short- when water leak stops spin problem develops and vise versa. Including transportation charges I have paid about Rs 5000 for this machine. Where as the cost of new machine of similar model for me through CSD is Rs 12,260. I understand this is a great loss & inconvenience for me, due to poor technical knowledge of LG Company and Service Center. Now I do’t need any repair service for the same machine from LG. But at the same time I will have to purchase a new machine. Should I go for LG? It’s question for you. Any comments, please reply on my e-mail- [protected]@rediffmail.com.



Regards
GS Kirola

Customer care number extremely rude and unconcerned about complaint. AC not working for more than 10 days now. After calling 3-4 different numbers, they say they will come to collect the unit only when they have another work to do in the same area and they cannot come just to collect my unit. Since the unit is under warranty, they are obviously not keen to provide me the required service.

After speaking to them, since they recognise my number, everyone has stopped picking up calls from my numbers.

This is regarding LG mobile model no LG E400, which i bought on 28 June, 2012. After one month i got the problem in hand set and give it to LG customer care center ( Comhard Technologies pvt. ltd. Laxmi Nagar, New Delhi) on 17/08/2012. They give me the timing that your phone will be repaired till 24/05/2012. But till the date my mobile is not repaired and service center is not giving me satisfactory answer.
Please take the action for this.

>Dear Sir,
I have purchased a LG LED TV,model no-LG42LV5500 from Pantloon India,Bhubaneswar,odisha,a unit of Future group on dated 28/01/2012.On dated 1/08/2012 my tv got some problem on the screen.i have lodged a complain future group they simply refused to attained the call,then i lodged a complain to LG through online no-RNA[protected] dated-02/08/12.A service engineer came and atended the call on the same day and replyed the picture tube was damaged and they will replaced the picture tube.They denied to replaced the model.
But it is very very sad thing that once while at the time of purchasing sales people of future group and LG run behind us,after that we run for them.

Still now my complain was not closed.

my details are as under:
MODEL NO-LG 42LV5500

PURCHASE DATE[protected]

INVOICE NO[protected]

COMPLAIN NO-RNA[protected]

I think because of some irresponsible people your company get defame.

I wish after this mail,you people will awake,and the needfull job otherwise i have to knock the door of legal department.

Regards

P.K.Mohanty

[protected]

I am having LG Refrigerator modle GRT282 GV. The upper tray is damaged.Needs replacement.Not getting support from service centre.Needs intetvention.Thanks.mobile no [protected]

Sir, It was horrible experience with LG since the day I purchased your product (LG TV 21 FU6RG3T8 now under AMC)till date, I thought a big band like you must believe in fair customer services but my Experience were completely wrong.
It is very much annoying that every time I had to lodge a complain for same fault and your attended technician could not detect the cause of the fault. Although they tried their best and replaced / repaired...

My LG Refrigerator is not working since 20.08.2012 as gas is discharged . I lodged my compint no. RMA[protected] on 22.08.2012 with LG Cutomer care at Noida. But till date no body has turned up for attending the complaint despite assurances every day from Mr. Sameer Dewan, Ms. Alka, Ms. Kiran of LG that they will come tomorrow. I recommend that nobody should buy LG products as their post sale service is worst.

Vinof K Mishra

Hi LG Team

I am writing to you as a result of countless arguments and follow up
with the LG Customer care and Region Centers for a wrong buy.

We had bought a 42 inch TV from one of the famous retail outlets on
15th Aug'12 at Mumabi. The Outlet displayed a huge board of amazing
discount of 40% on a 42 inch LED 3D TV, which seemed to be an
irresistible buy for a middle class family like ours.

Having the TV delivered to my cousins house in Mumbai, we paid the
additional cost
of travel at the mumbai Airport to Bangalore.

On 23rd Aug we requested for installation of TV. Seeing no response
from the local LG team we asked the Call Centre guys for a POC at
Bangalore. NO BODY seemed to pick the phone even after ringing 10 - 15
times. After several other follow ups from the customer care we got
Mohans number. We were promised an immediate support within 24 hrs.
Again after several followups we had someone do the installation for
us. Post installation, the TV DID NOT TURN ON!!!

The Demo guy obviously had no idea what was wrong, said he would send
an engineer to fix it within 24 hrs. The procedure o[censored]s following up
continued when an engineer came to diagnose the problem. The same
story of being "lost" and keeping us in the "dark" continued when he
said, "Sir I don't know, you will get a call tomorrow". After several
followups from us AGAIN, and to and fro conversations, we get a revert
that they will not be able to replace the TV, they would however fix
it for us.

Now can someone or anyone answer me the below questions.

1. Why would i want to pay a huge lump some amount for a repaired TV
and still assume it as a new TV???
2. Aug '15th showed other brands of amazing discounts which we did not
opt for and bought LG assuming it was the best buy. If we are refunded
the money right now, will we have to wait for another festival to buy
a new tv?
3. We paid 62994 after discount. The local team claims to refund the
amount which was billed at the retail store. After 2 weeks of
maintaining the TV, ensuring the safety from mumbai to bangalore, who
is going to refund the extra amount of endless followups we have made
to the customer service, local team, Mr Mohan, the engineer and the
damage done to our walls due to drilling of the wall mount stand???

This is an absolute breach of trust and customer service. As a
customer i demand immediate revert on how will this be resolved. This
will also be my final communication to LG as a company for any
complaints. I will ensure I spend all my time and money at the
consumer court to receive justice on this.


PFA the bill and call on [protected]