LG Electronics Complaints & Reviews

I bought a LG washing machine (FL WD -80490NP) serial numbered:W-80490NP on 1.12.2010 at VASANTH & CO ,T.Na gar , Chennai BILL NO:2153 in the name of DIVYA .
I have registered complainant on 25.05.2012 to LG Customer Care, LG service engineer attend call on 29.05.2012. He analysis and suspected drum may be faulty due to that water leakage and noise occurring in washing machine, then he logged an request to LG service centre (contact no:[protected].

LG service people came and collected washing machine on 29.06.2012 to service centre by providing Job sheet - AC, Job No:[protected], product serial no:707PN-312,Model:WD-80490NP.

They have delivered the machine on 3.7.2012 without any change in machine with the same faulty machine.

After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking water to wash and rinse the clothes.(taking very little water aroung 2 ltrs) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We are complaining again and again. But they are not properly responding.


Problems are coming frequently.
In the past one and half years we registered complaints so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.


Please do the needful.
Thanks and Regards,
Velu.

We are unhappy with the service and response provided by LG so far with reference to the below incident. We never received a response from LG for complaints so far inspite of several requests and complaints, kindly look into the below series of compliant:

21 Jul 12: RNA[protected] LG engineer confirmed that panel needs to be changed, no response further from LG.

03 Aug 12: RNA[protected] we had confirmed and requested LG to replace the panel, no response further from LG.

09 Aug 12: LG informed that panel is not available and LG shall provide the replacement or refund for panel (necessary documents for valid ID proof was provided to LG), until 05 Sep 12 no response from LG and after contacting, LG informed that no panels are available.

05 Sep 12, evening - RNA[protected], LG informed that old complaint has been cancelled as new compliant # provided by LG. On 05 Sep 12 LG informed that they have panel available, however this was rejected by another customer. Since this was rejected, we don't trust the quality of panel.

Mr. Manish/Mr. Jameel, service center in charge at Borivali, Mumbai has never provided proper response to our concerns in this regards. Hence, we request you to provide refund or replacement for the product that we have purchased from LG.

Please revert back for any more information required.


Vijay Gonal
+[protected]

i have been purchased lg laptop lg e530 dated 26 december 2011 its not working properly and your lg ajmer service center did not solved my issue.I need fast response.

Myself Tarun Sachdeva. I have logged a complaint (No: RNA[protected]) regarding My LG Flattron color TV sound problem on[protected]. The sound started increases sometimes automatically. Their technician (Name: Chetan) visited our address & he told us that there is problem in function IC, so need to be replaced. He has replaced the functional IC & charged around Rs.890 for that & assured us that problem has been resolved. On the same day after sometime the problem started again. Then i again called the technician. He came on 02-09-12 & do something in PCB & told us that now problem will not come. Once he left, then problem started again. I called him again & he told me that he has to carry the PCB for 2 days for proper testing. I said Ok, you take it & do tesing on that. After two days Me & my wife called again, then he told that he found something, so he will come next day. I called him again on 3rd day, then he said he will come in the evening. I came in the evening around 08:30 pm.We said ok but please be ensure problem will not come again. He assured that problem will not come now. Then next day morning the problem started again. I called him, but he is not picking my call now.
I am totally fed-up with this. Kindly help me to resolve this matter as soon as possible. I shall be very thankful to you.

My contact no. is [protected] & address is 2L-58, NIT Faridabad, Haryana-121001.

I purchased LG CTC 21" Ultra Slip TV S.No. 061483 on[protected], vide Invoice no. 650 of M/s Nirmal Vedio Vision Electronics, 78, Jail Chubgi, Meerut. After some day Remote Control supplied with TV sets started showing malfunctioning. Channel started automatically changed when Remote is placed before TV.

As mentioned in booklet supplied with TV, complaint was lodged at no.[protected] on[protected]. It was told that complaint will be attended at the earliest maximum within 24 hours.. I got a call in the evening of[protected] from a person telling himself as service engineer and asked me to press all the buttons of Remote simultaneously and problem will be solved. I asked him to visit my residence and attended the complaint himself. He refused and assured me to visit me in the morning. When no body visited my place, i called at no.[protected] and asked about the complaint. Person attending call told me that service engineer will call me soon. No body attended the complaint. I once again called on the said number at 4.35 pm. but no body attended the complaint. I once again called at help line number at 6.35 pm. Some Mr. Rahani talked to me but failed to help me and just gave me a no.[protected] and asked me to call on this number to get my complaint redressed. I called on this number but no body attended the call despite making various calls. At 6.45 pm I once again called on help line number and talked to some Sushil who told me that reminder has been sent to service provided at Meerut at 4.40 pm and 6.49. He also told me that office of service provided closed by 6.00 pm and complaint can not be attended today.
Despite assurance to attend the complaint with in 24 hours LG failed to provided the assured service. Help line is helpless to provide solution except registering the complaint.

I have purchased a washing machine from Neelam Electronics, Ghatsila. Now it is under warranty period and not working properly. I have informed the dealer several times to check the matter and solve the problem. but they are not responding till today. Therefore request you to kindly look into the matter and do the needful lodging my strict complaint.

Thanks and regards,

Bishwajit Patra

Lg refrigerator GL 254 VMG5 BLIZEBN(IN) sr. no.003NLEK000700
There is no cooling in fridge,it's not working.this is double door fridge there is cooling in the freezer but not in lower side.

DEAR SIR I PRADIP KUMAR TRIPATHY AT/PO KODAPADA DT/KEONJHAR ,I PURCHAGED A LG LED TVM-22LS3300-TA IS 12999 FROM ANANDAPUR GHASIPURA, ANANDA ENTERPRISES IS THE NAME OF DELAER .THE COMPANY PRISE OF AVOBE PRODUCT IS 12999 .HE SAILL ME RS-13400 ,IS THIS PRICE RIGHT IN ORISSA.

Hii i went for LG show room at malakpet but there is no response from the sales mans and also the manager or superior people of sales men is worst. the don't know how to behave with customers and also says that this shop we don't need to sell its just for advertisement and some its turnover. they said one price in last week and i went with in one week they said no it was changed. the sales man and manager of that branch are willing to give that price only but the SALES MANAGER that worst guy don't know his name but he said no we are giving for that price.
so please all o[censored]s what i am saying is DON'T GO FOR LG SHOWROOM AT MALAKPET.

We purchased LG LED FULL HD Television from CROMA last year in August and was told that the life of this TV is very long and this is very good television and well in demand. This TV costed us some 40000 INR and now just after 1 year and 5 days...This TV stops working completely..when we call LG customer care..they told us that warranty is of one year only and now that you are out of the period, you will have to pay for service charge..when I asked what would be the warranty of Picture Tube..telecom operator said he is unaware about it and only service people would tell.. Anyhow..the service engineer cost was told 600 rs / visit and was promised that he would come or call within 24 hrs.. 48 hrs passed and no one came...finally today someone came and checked for two minutes and said...parts are not available and we might have to order them and it will take more time...by the way..he said everything in warranty is only for one year...that means..whatever you invest in LG Products..think of only one year and mine stopped working just after one year..

WHAT I WANT TO KNOW IS

1) 40000 investment in TV for one year only...
2) why sell products for which you don't have parts ready and it going to cost time and energy
3) WHY PROMISE PRODUCT LIFE WHEN IT LAST ONLY WARRANTY LIFE....

Either salesman at croma doesn't know about the products or probably LG products are pathetic in quality.

what so ever it is...we consumer are sufferer..40000 in TV JUST FOR ONE YEAR...

I have bought split AC in 2009 which is under AMC currently.
Recently I moved to some other place and LG person (or may be some other person to whom LG hires on contract basis for installation)
has reinstalled my AC. From then onwards in every 15 days, I have to get gas refilled in my AC.
LG service persons are not able to identify the leakage. Everytime I have specifically told them that there was a leakage and first try
to find that and then fill the gas. In the end they always used to come up with an excuse that they have fixed something and gas should not leak.

I have got gas refilled in my AC 4 times in last 2 months. Now again cooling is gone. Everytime I have lodged the complaint I have specifically
mentioned that the problem was persistent and requested to send someone who could identify the leakage and fix the problem, but all in vain.
Is there anyone listening in LG and willing to hear customer complaints.

Mob : [protected]
My last 3 complaint numbers are - RNA[protected], RNA[protected] and RNA[protected]

LG INDIA & LG HOME APPLIANCES - "Shame On You"

Once you advertised so much on LG Customer Care -121. Here is a sordid story of your 121 -- typical case study..

I had purchased an LG Dishwasher and have an active 2 years AMC on it. I live in Bangalore and had put the complaint with your so called Customer Care on 09-Aug-2012 vide ref number: RNA[protected] to corrected. As Service Engineer visited on 11-Aug-2012 and suggested that dishwasher be taken to Service Center. The Service Center Person in Marathahalli took the Dishwasher on 13-Aug-2012 and returned it back after multiple followups on 28-Aug-2012.

The same night dishwater again tanked with same errors and problems.

I again launched a complaint # RNA[protected] on 29-Aug-2012. One Engineer Calls me on 31-Aug-2012 to fix it. O with a promise to come on next day; but never turned up. Then I receive a SMS on my registered mobile with you last 4 digits - 8771 about the closure of complaint.

Is this the way you call 121 Customer Service..?

Is this your harassment to the customers..? Why I am made to undergo so much agony to call for more than 50+ times for a small repair with no fruitful result in sight.

Is this what you called LG - "LIFE IS GOOD" by harassing your customers..?

I would say SHAME ON YOU - LG

I have bought 20" Colour TV in 2006. Now there is some sound problem in it. I have made several times complaint in customer care but there is no proper resopnse got. Every time i came to know that it will be repaired within 24 hours but it is 10 days past.

I have placed an order Order No.270026 with bestdaam.com for LG Microwave Oven Model MC 2841 SPS and have even made payment Rs.150.00 as mentioned in their website. Delivery time mentioned was 2-3 days. I have even received from them payment received confirmation. 9 days have passed by and I have no clue or any information regarding when the Microwave Oven will reach me. I have sent them several e-mails on their e-mail address [protected]@bestdaam.com & [protected]@bestdaam .com but no reply. I even tried to contact them on their telephone number [protected] but it is continuosly swithched off. Kindly help me to get the Microwave Oven or atleast my Rs.150.00 and close the chapter so that I can buy from another reliable source.

H. A. Bala
Mumbai

Hum Ne Ek LG Ka Fridge 235 Ltr.[protected] Ko Liya Tha. Jiska No. GL-245BM5 Hai. Is Fridge Ke Demo Ke Liye 1-9-2012 Ko Aaye They. Hum Ne Bataya Ki Fridge Mein Ice Thik Nahi Jam Rahi. Fridge Ko Dekhne Ke Baad Unhone Kaha Ki Sensor Thik Nahi Laga Tha. Hum Ne Sensor Thik Kar Diya Hai. Lekin uske baad bhi Ice Thik Nahi Jamti. Maine 2-9-2012 Ko Complaint Ki Jiska No. RNA[protected] Hai. Lekin Koi Bhi Nahi Aaya. Maine Aaj Fir 4-9-2012 Ko Complaint Ki Hai Jiska No. RNA[protected] Hai. Vo Kehne Lage Ki Aap Ki Complaint Ka Engineer Ne Likhvaya Hai Ki Maine Unhe Bata Diya Hai Ki Aise Karne Se Thik Ho Jayega Lekin Hume Kisi Bhi Engineer Ne Nahi Contact Nahi Kiya. Hum Pareshan Ho Gaye Hai. Itni Mushkil Se Paise Ikthey Kar Ke Fridge Liya Tha. Lekin Yeh Complany Wale Nahi Samajhte.

sir/madam
i had called the customer care (LG) and registered a complaint regarding the non working condition of my LG microwave on September 1. my complaint id is RNA[protected]. they said the problem will be attended within 24 hours by a LG service engineer. but till now there is no response for the problem and when i contacted the customer care again, even they are not responding properly. kindly find a solution to this issue and do the needful.
thanking you
vasantha

Dear Sir


Subject: Complaint about a TV set purchased on (date)

I would like to bring to your attention that the LED TV bought from ur local dealer is not working properly .i have complaint about this to customer care
but yet i did not got any answer from ur side ...

. I was told at the time of the purchase that in case of any faults with the LED TV I shall receive free replacement/servicing of the TV. I contacted the dealer for the same, but he told me that I will have to contact the chief executive of the company directly.

i am sending u the complain # RNA[protected].



I am writing this letter to you expressing the hope that you will reply as soon as possible with the possible course of action, whether you can service it or replace the TV altogether.

Thanking You,
Karim Khan
[protected]

Dear Sir,


i have purchase a washing machine from csd canteen in name of
Sub Ishwar sing malik dated 170808 lg auto model no 850283th cap 5.5.
Same year problem started coming in washing machine . After that the
timer problem came in the machine and water sipage was their. the
machine was sent to your workshop and it was told to us some acid was
will be done it take a whole month time and every thing is conduted
through your lot free no.After that the rust started in the machine.
your enginer ask us to take amc for the washing machine as thier
would be problem in machine as whole machine was open in workshop. the
plan was offer us with comitment that if anything happen in washing
machine it will be cover with rust also.
Regular check will be thier so that it will last long . Their
where no check done by you only when we call tollfree the person comes
. althought in last two year there were six visit were there. every
time it was told to us that it is normal.
On160812 when water stared coming from door . we were surpise to
see that internal area was having whole . we have intimated the same
to your tollfree and enginer came ask us to change the front complete
area will be change and it is not come under amc it cost 1100 rupees.
we have given approval of same after regular follow up 15 day the
person came give excuse the part was not avaiable . They started
changing the part onther surprise came to us the when they ask why
we have put a local wire is fixed . when told them the machine was
sent to your worksop for big repair it may happen.He agreed the same
some time part is not avaiable we put the same.
Big shock he said us that there is no use if chaning as the
interal body is also rusted that need to change . he was blank why
internal area is rusted but we will discuss from our company and
reply .There were no reply again we have to call and answer was no. On
020912 the machne was send to your workshop for change the part.

My question is this
1what amc means and why local parts are fitted in the machine when it
was under warranty.
2 If it was regularly check and why such huge bill of replacement is my side.
3.what is rust policy as i want to know so that i can persue legally.
4.reason of time taken to resolove the problem for every visit.
5.what company will thing for machine of rs 16495 . I am spending rs
3838+ current bill that means more than 50% with 4 year of life of
your product.
6 It was installedby your person ,Stand was purchase and fix by
person.why it happen.
7. No guidence was given after regular check up and their is no
gurranty that it will not happen. That mean after three year we should
ready for same expenditure.

please revert.

Best Regards,

Ashok Malik
[protected]
[protected]

Dear Sirs,

I feel sad to say that the response which we received from LG service centre is really of poor quality. There is no real responsible person or department who can handle complaints in their office. When ever we call, they divert to another phone number and ends with a person saying either to call back after 10minutes or telling that they will check and call back. But no results always and no body knows the status of the refrigerator.

We are using LG Refrigerator (Model # GR-362MVF) for last ten years and now it stopped working. After contacting LG service center, they wanted us to deliver the refrigerator to their center. We arranged for the delivery on last 16th august and till now we have no clue when we will get our refrigerator back. We have been following up with the service number and other numbers ([protected], [protected]) given from each staff. Initially they took two weeks to identify that the compressor needs replacement. Now they claim that the compressor has to come from Delhi and cannot provide any delivery date. As a follow up, i called yesterday to the service center to check the status and they are asking me if the refrigerator is imported. I am afraid that they have not ordered for the compressor till now.

Kindly consider this complaint considering the difficulty we are facing without a refrigerator.

The following are the details provided on the LG Work Order form
SI. No. 910KR00467
Customer Name: Girija Sivaraman
Phone : [protected]


Thanks,
Shahphon Sivaraman
[protected]

we r facing compressor problem .when power wil come compressor is shaking and making loud sound and power taking by fride is stoppng.this problem we r facing since 2 months .i purchased fridge on 23 sep 2011. and we r having warrinty card also.warranty expires on 23sep 2012.so please take this complaint as soon as possible.