LG Electronics Complaints & Reviews

I reported my complaint on 20th may, 2012 that my AC is not going below some temperature(23 C) even after running it for 3-4 hours in night and hence outer unit never stops.
Service engineers came twice at my home, run it for 1/2 hrs and concluded that every thing is fine and left. No body tried to stay for longer time and tried to simulate my case.
Then after that time, for another 1 month, no news from them at all. No body wondered why complaint was not solved.
I re-register my complaint. Again they came after reminding them about my case so many times by phone. And again they gave the same statement. After insisting them so many times, they are ready to collect technical data about AC. When person came at my home for data collection, he noticed that my AC took 35 mins to cool from 24C to 23C. He also realized that something is wrong. But even after that, 4 days are left and no news from them.

we want to replace our ac as soon as possible. we purchased ac on 18/03/2012 from raj reef canteent but they make us fool, they charged rs 1500 for installation in the name of LG company, but they sent their own technician to install.after 20 days ac have many faults, we call the lg customer care for service but they refuse to check it they said that dealer will have the responsibility. after that we call the dealer ;after so many calls and requests they sent their technicians to repair that they top up the gas assure ac to be ok. but after 20 days again ac have fault there is no cooling, we again call lg customer care but they again refuse to check it and asked to follow the dealer. after that we made so many calls to dealer but they are not even our calls. after that we also went to LG regd. office where mr. imran assure us, he himself call dealer and ask dealer to repair that. dealer repair that fulfill the gas. but after 1 month we face same problem.3times gas filling in just 4 months. if any problem happen in futurethen who willbe responsible???

Hello sir/mam,

This email is to draw your attention towards such a pathetic service that I have been experiencing from the company LG Electronics, their service agent - Mr. Gaurav:- [protected] came to service my LG semi automatic washing machine and assured us that if we will sign AMC with LG then they will visit and service the product whenever we face the problem and the part will be replaced with no charges, then i signed it and he handed the copy of AMC papers to me. But now when my product needs the service, i called the customer care they register the complaints :- RID[protected], RID[protected], then they sent their service agent and he refused to service the washing machine and said "I will not service this and if you have any other concern then you have to pay for it and furthermore you have to send the machine to the service centre of company for which again you will have to pay charges" I was shocked after listening such words from him, i told him about AMC agreement but he refused and said "talk to that agent who signed it or anyone else in the office as i am not bothered about this AMC". Then I called their Area Service Manager - Mr. Utsav Kumar many times but he did not reply to my calls and even their customer service agents do not answers properly and not book complaints after that. No action is being taken by them till now. Please take strict action against such fraud done by LG in order to get AMC signed by customers by telling lies and provide solution to my problem as soon as possible, so that your action could become the eye opener for the sleeping management of this company and will not dare to cheat consumers again.


Vipul Arora
[protected]

WHOM SO EVER IT MAY CONCERN

Dear Sir,

I have purchased a new LCD TV Model – 42LW4500 from E-Max, Dubai with International warranty on 13-Jan-2012.

The TV worked fine till April’12 but soon after started showing defects like not sensing remote, automatically picking up the volume and later on a message kept flashing on screen “This function is not available now”.

Last not the least, the TV stopped showing anything within next 15 days. A complaint was reported to LG customer care on 4-May-12 for service appointment and officially reported on 27-May-12.

LG team from Andheri visited my house not once but 4 times. The TV was dismantled four times and some parts were replaced but end result remains the same – The TV doesn’t works.

Can you imagine the kind of pinch you feel when you buy an expensive product over Rs. 70K and the piece is just like placed as show piece in front of you. The guy keep waiting for part replacement experiments done by you and then waits further for some kind of miracle.

May the concern think over replacing the LCD now, its over 2 months…

Many thanks

Sundeep Kumar Singh
[protected]

Purchased LG Refrigerator on 21 May 2011,
after first service problem started with cooling,
Every now and then calling customer service.but still problem
didnot fixed.
After hard time and request got replaced on 12 June 2012.

That is not the end, Again Problem started with the 3 days old
Refrigerator having two doors(Model no. GN308VE5).
Lower part of the Refrigerator is giving the problem now.

complained on 18th June. Technician visited, and discovered a problem.

Till now problem continues and now LG person(Mr.Venkatesh-Hyderabad) says
they want to Replace Components of this Refrigerator and try like the previous one.,


Again same story which i had for a year 2011.

I strongly request the authorities to take necessary action ASAP
Kindly look into this seriously.

Hi ,

we are the consumer of LG India, we are using two tower AC's of them since last two years and from the day one my Ac's are not working fine which i have been telling LG from the day one . After completion of one year warranty they suggested us to go for AMC with them to avoid further problems .

But after AMC also my problems are not resolved and still the Ac's are not working .Everytime we are registering compalints with there customer care and there engineer visit's but problem doesn't gets resolved .

please suggest .

My contact details are
Mas callnet India Pvt.ltd
B-24 Okhla Phase II
New delhi
Mobile No [protected]


Regards,
Divya

Dear Sir/Ma'am,
Greetings for the day,

I m Mrs.Neha Bhide,leaving in Indore.My refrigerator is not working from last 2 days.i had made a complain for that on 10th July 12 at 9AM on customer care desk.and they them selves commited us for responce with in 24 hours.But i didn't receive any responce till now(11th July 10AM).In the mean process i had called them 3 times but i didn't got any proper responce from there end.one is put my call on hold for more than 20minutes and other commited for call back with 1 hour,but these all r falls commitments from there end.till now i m waiting for any responce.

Its a humble request to you to pls cheak the process of this services,As we r not forced them to commite us all the things.but they them selves said all the things.it really give lot of tansion to us as we r facing the problem.it consume alot of time also as each executive ask same details and after giving all details we didn't get any responce.

Hoping for some responce from your end.what i will get after all this harresment.

NEVER BUY ANY PRODUCT LG Electronics

Service - Very Bad
Service Engineer- Dump, company have Road Chaap Mistri
They DosT Know how to behave with consumer.
Customer Care- Very Bad Experience uneducated persons.

Again i[censored] looking LG Electronic India Product than go and throw your money in Drain

Your well wisher

Anup Singh Sachan
[protected]

my complaint number rna[protected] dtd. 9-7-12 @ 3.32pm has not been acknowledged by the service centre which is hi end solutions, dwarka more new delhi.
when spoke to lg helpline they say to wait 2 hrs to receive a call from the ser. centre but till 1240 on 10/7/12 no call from them has been recd. further the number given to me by service centre [protected] is constantly switched off.pl raise with the issue with the concerned.

Despite complaint was registered ( RNA[protected] date 06 July 2012 )_on toll free number[protected] with an assurance of response within 24 hrs. nobody has taken my fridge for repair.I do not know the further course of action ?

I purchased SPLIT AC of LG Company on dt.[protected] from Nishant Sales, Akola (Bill No.751 Dt.[protected]
AC is still in Warranty Period. From last 2 Months I am facing various problems in AC such as NOISE, LESS COOLING.
I made complaint of these issues to local LG Service Centre on 02-06-12 but I did not got any responce from Service Centre.
then I made complaint on LG Customer Care No. [protected] on 14.06.12 (Complaint No. RNA[protected] Dt.[protected]. After 4-5 days, Technician Came but he was not able to resolve the complaint and said that He will come back again in 2-3 days but no one came.
I made complaint for 2nd time on[protected]Complaint No. RNA[protected] Dt.[protected] then after 2-3 days technician came and said that the Blower & Bush of AC need to be changed but we don't have any of these spares in stock. Local service centre incharge said that they forwarded order to company but they are not getting any responce from company. Also He said that they did not received any payment from LG COmpany since last 3 months, so he will solve the complaint after confirmation from Company.
My complaint is not solved till date. Please do the needful. thanks.

I am dismayed to find that L G is not interested in giving after sales service to its customers.I bought L.G`s F8068 washing machine on 06/09/11. It broke down within 10 months of purchase i.e during first week of June 2012. I registered 4 complaints at regular intervals. Till now ( 10/7/2012) L.G has taken no steps to repair the machine. No body cares at the service centre at thiruvananthapuram to answer my phone calls especially the Customer service complaint Number([protected]).
This raises a big question. Do L.G is interested only in selling their products. Why don`t they take steps to improve their image by giving better service.

To
The managing director lgeil
Sub :- cheating while changing picture tube of tv
date :- 8/7/2012
respected sir,
I am here to complain about my lg tv model no.21FG4AGE-AX.Sir my tv has been send to the service center in etah (u.p).There is some problem in picture tube the service has be done according to them.They said that they had change the picture tube and make us sure that there will be no problem in it and they had taken charge to me of picture tube(Rs.2781)include all the terms and taxes .but i think that they had done cheating with us because the problem is not solved that we had complained about it.even they had not given us the old picture tube and i think that it is my old picture tube.The tcr no.is L35159/A/00767 and the TIN no.[protected] and our complain no.isRNA[protected] ihave done this complain to my nearest otherised centre ONE TOUCH SOLUTIN(ashu guest house,railway road etah 207001)on date8/10/11.
so sir i kindly requst u to kindly pai attention on my problem
Thanking u
yours truely
Hemant Kumar Mishra
(J.N.V BEGAURE ETAH {U.P})

Hi,

I am writing this post with a feeling of terrible pain which has been inflicted on me by LG servie centre. Your partner Fair Deal services have left not stone unturned in making my life miserable. It is a very bad company with very third class service. Neither do your people have empathy nor courtsey or decency to talk with customers. Whenever I call the call centre all i recieve is a fresh omplaint number and empty promises of getting it done at the earliest. I atleast expected a call from the Nodal Officer-Pooja Mathur but haven't recieved any. I have been trying your number too but haven't managed to get through.

I would like to know if there is a TAT for LG service centre to close a call, if yes then what it is?
I am writing in reference to complaint no. (RNA[protected] & RNA[protected] same complaint-same product). Please find the chain of events as mentioned below:



Call registered with Call Centre:19-Jun

Engineer Visited:22nd Jun, he asked me to send machine to workshop for chemical cleaaning as dust was coming out of machine,he assured me machine will be picked up next day

Machine picked up:26th Jun, I asked for estimate, estimate on phone was revised from 1000 to 5000plus stating that along with cleaning, drum and gasket would be replaced

Estimate sent to me on:02nd Jul ( in 6 days) Fairdeal services engineer claimed that he sent it to a wrong e-mail id, again i was promised that machine would be returned within 4 days

I approved estimate on e-mail on 3rd Jul'12.

Called Service centre on :06th Jul, eng promised machine would be given back on 07th Jun as they have shortage of manpower who could repair the machine

Again I recieved a call on 06th Jul evening stating that they have recieved a wrong part and need to reorder it. Hence it would take another 4~5 days
I would like to ask you people if you understand the pain a customer goes through if he is without his machine for as long as 3 weeks with no guarantee of when the machine would be returned. I have had a very bad experience with LG service and I assure you that I would never buy a LG product ever again nor would advise anyone to buy it. If you guys have to upkeep good name and reputation you must take strong action against service centres like Fairdeal which are playing with customer's emotions and money. Thanks for your THIRD CLASS SERVICE and WRETCHED service experience with your service centre!!!!

Thanks,

Saurav Kumar

Hi.



I have purchased an LG Split 1.5 ton Air Conditioner model no: LSA 5MR3T from “M/S S.C. SHAS & CO (P) LTD. Old No. 193, New No. 213, G.S.T. Road, Chromepet = 600 044. Ph No :[protected] / 33”.


Date of Purchase: 13-April-2012


Purchaser Name: Arun


Mobile No:[protected]


Purchaser Address: G1, Phase-2 , ANANDI APPT

6th Main Road, New Colony,

Chromepet, Chennai-44



The AC was working good for the past two months (April and May). Suddenly there was some degradation in the cooling performance. So I Contacted your Customer care and complained this issue yesterday( 11-Jun-2012). Today(12-Jun-2012) the engineer cam and inspected the AC and Replied back that there is a Gas Leak in The Indoor Unit. My Concern is It is just 2 Months now from date of purchase and why I am getting this Gas Leak issue. So, Please Kindly replace this Indoor Unit with a new one. We are suffering here without AC in this Hot summer for the past one week and so far nothing has happened. This makes me to lose the Trust Which I have in The Brand LG. Please Do Address this Issue As Soon As Possible. If not please let me know the to whom I have to Escalate to get this Done. Please Find my LG Complaint number below:


LG Complaint No: RNA[protected]


Thanks & Regards,

Arun Thiagarajan

I had purchased an LG split AC (Model No. LSA5MP5S) on 17/03/2011 from Juneja's Circuit Mall Pvt. Ltd., Chandigarh, and had got it installed by a local authorized service center (Ganpati Electronics, SCF 12, Sun City, Rupnagar), after calling LG customer care for installation. I had paid for it accordingly. A few months later, I discovered a water leakage from my indoor unit. I called LG customer care. They had sent a technician, through the same ASC for repair. The technician simply wrapped the pipes to prevent leakage. This year, I again discovered the same problem from the same AC. I called LG customer care again. The technician from the local authorized service center (Hightech Engineers, SCF 12, Sun City, Rupnagar) and said that the AC was wrongly installed. I would need its reinstallation and I would have to pay for it.

If the original installation was done by a authorized service center, I was not responsible for its mistake. I suppose, LG should accept the responsibility. Why I should pay for a reinstallation, if the fault is on the LG side ? I again called LG customer care and was advised to talk to Mrs. Kiran Sharma. who told me that I do not have to pay for reinstallation. However, when the reinstallation was done, the technician asked for the payment and asked me to call the service center owner for further clarification. I talked to that person, who said that Mr. Chopra, another customer care person, told him to settle the matter with partial payment. I was forced to pay the same.

I further talked to Mr. Chopra, who simply does not have any proper explanation for any of my questions and dropped the phone call all on a sudden. He said that as I have paid for it now, nothing can be done. I asked him why he is talking in favor of the service center and not in favor of the customer. He could not answer. He believed that I had installed my AC with an unauthorized person, and did not call LG for the problem within a few months after the purchase. Both his allegations are simply wrong, which he cannot now accept.

I had lost my good faith in the customer service of LG. Now, I wish that LG should return my payment (Rs. 600 + Rs. 450 for service charge) for the reinstallation and the necessary compensation for this harassment. LG should take the moral responsibility of the mistake that its authorized technician had done and should do the needful for its reversal to retain my trust and faith in the company's policy.

Please note that I am a loyal customer of LG. I have a 2-door refrigerator, a microwave oven, two split ACs, a LCD TV, a DVD player - all from LG.

Sincerely,
Shubhrangshu Dasgupta
Qr No III/11
IIT Ropar
Rupnagar, Punjab, 140001
Ph.: [protected]
email: [protected]@iitrpr.ac.in

MY PRODUCT IS OUT OF WARRANTY. I HAVE BEEN USING THIS LCD TV SINCE 2 YRS BUT RECENTLY ITS CAUSING ME TO TROUBLE, BY AUTOMATICALLY TURNING OFF AND ON. I HAVE CHECKED MY HOUSE POWER SOURCE BY AN ELECTRICIAN AND ITS 100% FINE FOR THIS APPLIANCES. BUT WHAT I GOT FROM THE INTERNET RESOURCES THAT THIS IS A COMMON MANUFACTURING DEFECT BY LG, AND HAVE ALSO FOUND A VIDEO ON YOUTUBE ON WHICH THE POWERS SUPPLY BOARD INSIDE THE TV WAS REPLACED FREE OF COST BY LG, AS IT WAS THEIR FAULT, AND OVER THE PERIOD OF 2 AND HALF YEARS. KINDLY HELP ME REGARDING THIS AND SOLVE MY ISSUE OR AT-LEAST REPLY ME FOR MY CONCERN. SO THAT I CAN TAKE FURTHER STEPS TO CLEAR THIS THING.

http://www.youtube.com/watch?v=j9VjtYyW7fc

the whole TV has been burnt & was on fire !!!! this happened today & luckily my staff at home knew how to use the fire extinguishers . the room is also burnt 25% !!!! this is ridiculous & this is really not expected . i want somebody to contact me on [protected] to give me a proper explanation from LG. also advise what i can do next .

HI
I have an LG Split AC Model LSA 5 ZG 5 NTY 1,
The first complaint with regards to AC not cooling was made in May'12.
First one team came which said there was no Gas and hence will need to send someone to replace GAS. Post that the service team said Indoor unit needs a part that will need to be procured. This took almost 2 weeks plus.

Then once this error was corrected, Another fault with the outdoor unit was located within a few days. Fault registered RNA[protected] dated 16 June. SMS were sent, tried contacting area manager and Service centre, No response.
Email sent, again no response.
Latest response, they have ordered Compressor and are waiting for the procurement.

I have had to rent an window AC for which i am paying 3000/- per month rent, which was installed and removed twice.
In the month i used the LG A/c in between faults, the electricity consumption went up 3 times,
Hence, almost 1.5 months of heat, multiple calls, running after LG, getting an Ac on rent, paying double the electricity bill.....
the best part its been 20 days and LG HASNT BEEN ABLE TO SEND ONE COMPRESSOR....

Really need some redemption..

anjali vij
[protected]

my fridge is not giving cooling.your company has felt the gas on dated 15.6.2012 but the problem is same ,
we have tried on lg helpline many times but it always shows busy .what we sould do ?
please do the needful as soon as possible so that we can use it properly and drink cold water .

thanking you
yours sincerely
neeraj garg
b-16,teachers colony
samaipur delhi