LG Electronics Complaints & Reviews

Myself Dhiraj, had purchased a Refrigerator model no: GL-278VA4 on 08th July, 2010 from Big Bazaar, Netaji Subhash Palace, Delhi. We got, Refrigerator was faulty and it can’t able to cool. I had informed Mr. Manish at Big Bazaar and he suggested me to call LG customer care, I have done and registered a complain at[protected] on 09th july, 2010.

A technician was sent from the company who visited my place and filled gas. He assured me that my refrigerator will work fine. But this was a fake commitment.

Please note that Refrigerator stop cooling anytime for 2-3 hrs.

I have got fully non-cooling problem on 17th Sep, 2012. I had registered a complain next day. A technician Mr. Saukat (m: [protected]) was sent from “We Care” who visited and found there was some problem with gas flow. He has charged INR 1350/= for gas filling. A gas filler Mr. Sunil (m: [protected]) came to my place after 2 days. He finished his job and assured me that my refrigerator will work fine. But with in 2 Days.. my problem still alive.

I had complained again. They visited after 3-4 days and filled gas again. But all this go in vein. I am still suffering with same problem. Mr. Saukat told me that their is some internal manufacturing problem with refrigerator.

I have got a call from Mr. Jitesh (mob: [protected]), who had told me that he is calling from LG, had informed me that I have a option of replacement this refrigerator but I have to pay 40% of total cost and also that gas filling charges which he had charged was non-refundable.

I had already mailed/called so many times customer care[protected], We-Care and Mrs. Pandey. But they have no answer.

Some registered complaint numbers are: RNA[protected], RNA[protected], RNA[protected].

If my refrigerator was faulty with manufacturing defect then why I should pay for it. Also if gas filling was not the solution than why I have to pay for same. They had already charged me but nothing to solve my problem. I have a faulty/stopped refrigerator with a very bad odour in my house.
Please note that, I am a asthmatic patient.

Please find attached copy of bills for your reference.

Dhiraj Kumar
Shalimar Bagh, Delhi
Email: mr.[protected]@gmail.com
Contact No.: [protected]

we have a lg flat tv purchased from bhubaneswar, Orissa, India in the month of march 2002.
now tv is working perfectly. REMOTE CONTROLLER is not working.
REMOTE CONTROL SERIAL NO IS 6710V00083Q

WE APPROACHED LOCAL SERVICE CENTER, BUT THEY DENIED.

PL. DO THE NEEDFUL.


MANOJ KUMAR RATH
M- [protected]

I PURCHASED A LG REFRIGERATOR MODEL LG GL 195 SL 4 IN KOZHIKODE (KERALA) FROM ONE OF THE REPUTED DEALER M/S NANDILATH G MART VIDE INVOICE NO CLT 4272 DATED 23/7/12. THIS WAS FOR THE USE OF MY AGED MOTHER WHO LIVES THERE.
ON 7TH OCTOBER MY MOTHER NOTICED THAT THE SAID PRODUCT IS NOT COOLING. SHE MADE A COMPLAINT TO THE DEALER ON MONDAY 8TH OCTOBER 12. I ALSO MADE A COMPLAINT THOUGH THE TOLL FREE NO OF LG. INSPITE OF CONTINOUS FOLLOW UP WITH THE DEALER AND LG CUSTOMER SERVICE CENTRE IN KOZHIKODE, EVEN AFTER EXPLAINING THAT THE PRODUCT IS USED BY A SENIOR CITIZEN NO ONE TURNED UP FOR 2 DAYS. FINALLY TECHNICIAN TURNED UP AT 645 PM ON TUE 9TH OCT. AFTER INPSECTION HE SAID THERE IS SOME PROBLEM WITH THE GAS PIPE (IT IS CHOKED) AND HAVE TO TAKE THE PRODUCT TO THEIR LOCAL SERVICE CENTRE FOR REPAIR. ON ENQUIRY THAT THE PRODUCT IS LESS THAN 3 MONTHS OLD, AND IS THIS A MANUFACTURING DEFECT, HE COULD NOT GIVE ANY SATISFACTORY ANSWERS. HE SAID THE PRODUCT CAN BE TAKEN OUT OF THE HOUSE ONLY THE NEXT DAY AND CAN BE RETURNED ONLY AFTER 4-5 DAYS. I DID REQUEST HIM TO SPEED UP THE DELIVERY OF THE PRODUCT AS GAS CHARGING SHOULD NOT TAKE MORE THAN A DAY. HOWEVER HE SAID THEY HAVE LOTS OF COMPLAINTS PENDING AND CANNOT HELP. ON 10TH OCTOBER, WED THEY HAVE TAKEN THE PRODUCTS FOR RECTIFICATION, THAT TOO WITHOUT GIVING ANY ACKNOWLEDGEMENT SLIP. THOUGH THEY PROMISED THAT THEY WILL RETURN THE PRODUCT ON FRI OR SAT(12TH OR 13TH OCT) WE STILL HAVE NOT RECIVED ANY COMMUNICATION OR THE PRODUCT. MY MOTHER HAS BEEN TRYING TO GET IN TOUCH WITH THEM BUT NO RESPONSE AS NO ONE WAS PICKING UP THE TELEPHONE. AS YOU WILL NOTICE IT IS A WEEK THAT THE POOR LADY IS WITHOUT FRIDGE AND THINGS LIKE MILK ETC ARE GETTING SPOILED IN HOUSE. WE WOULD LIKE TO HIGHLIGHT THE FOLLOWING COMPLAINTS--- POOR RESPONSE FROM DEALER AND SERVICE CENTRE, NOT UNDERSTANDING THE DIFFICULTY OF THE USER WHO IS A SENIOR CITIZEN, YOU CAN UNDERSTAND THE TENSION AND AGONY SHE IS GOING THROUGH OVER THE LAST ONE WEEK, NO ACKNOWLEDGEMENT FOR PRODUCT TAKEN AND NO FOLLOW UP CALLS AND KEEPING THE CUSTOMER IN DARK. CONSIDERING THAT THIS IS ONLY 3 MONTHS OF PRODUCT, AND THE PRODUCT IS FAULTY, WE HAVE LOST THE CONFIDENCE IN THE SAID PRODUCT AND DEMAND A REPLACEMENT. FOR ANY CLARIFICATION YOU CAN CONTACT ME ON MY MOBILE [protected].

i complained for my microwave oven to LG COMPANY OFFICIAL SERVICE CENTRE on[protected]. call attended by company person, reassure us that they will clear our complain within 2 working days.
we repeat the complain on[protected] as our product was not repaired.
till now they didnot attended us.

product no. LG MICROWAVE OVEN MC-7880PSR
SR.NO 009 AMBT 003253
JOB.NO. RNA[protected] DATE OF VISIT [protected]

THEY CHARGED Rs.280 for this visit, but till now the complain is not cleared.

my contact no. [protected] [protected] arvind shah

servicing & water leakage

I purchased lg refrigerator 5 months before which is not cooling properly from the first day. I complaint many times in lg customer care about this but they didnt rectify my problem yet. My latest complaint no. In lg customer care is RNA[protected]. Please help me i m very helpless.

i had purchased a micooven in oct 2009 and since jan 2012 it is not working . I have been complaining to the lg callcenter /local branch /lgservice india id but no body listen laslty after i wrote in the facebook they call me and assured me they will rectify within 3 days but again 10 days have passed but no one is bothered .

Pathetic service .

can you help me with the resolution.

regards,
siddhartha
[protected]

I Had purchased LG Micro Wave Oven during Aug 2010 with 2 Year extended warranty from Croma (Offered by Croma). Product stop working in july 2012. I made complain for the same with Croma extended warranty (complain no: 49664). Till date nothing happen when call center is contacted on number [protected] except the system (computer and server) is down and they can not able to provide correct status and left with promise to of call back but I never get call from Corma.

i am j.shiva kalyan varma from chennai working in Indian Navy. I had purchased an window ac about 2 and half years or three years back. one month back,when we used to switch on the AC the whole power of the house used to get dropped and the AC was not to able to switch on its compressor. for the same i hav called LG Customer care and made a complaint and obtained a complaint no(RNA[protected] and they said that i will get a call from nearest service centre in 24 hours and they will fix an appointment.but it didnt happened for next 4 days. so, i again called LG Customer care and inquired about it. They said they will make my complaint as o[censored]rgent nature. but after two days only technician from service center visited and checked the AC. He said there is no problem in AC,it is the problem of house wiring. called an electrician in front of him and he declared that there is no problem in wiring. then the technician said it is the problem of compressor and the AC need to be serviced. for that he said AC will be taken to service centre. they hav charged me Rs. 300 for transport and Rs. 350 for servicing. After many calls they have brought my AC back and fitted the AC back. when i used to switch on the AC it sounded like a 10 year old AC. Again after 15 days the AC had the same problem. i have called the LG customer care again and booked a complaint for the same problem and the sound coming from AC vide my complaint no. RNA[protected]. Customer care promised me that they woudn't charge anything and senior technician will be visiting my place for check up. A technician has come and checked the AC. He said there is problem in compressor and has to be taken to service center. They took the AC on 28th Sep 2012. After 10 days am worried, why my AC is not being brought back. Started contacting service center and got to hear different problems each time. A lady calld Bhanu, who attends the calls started avoiding my calls and no response from them. Finally i managed to get the some senior's number called Mr. bhaskharan and asked him about my AC. first he said he will inquire about the problem and let me know. but slowly,he also started avoiding calls.

so, i dnt know where to complaint about those people and i dnt understand how to get my AC compressor which is having warranty. somebody please guide me. my Contact No. [protected], chennai. Such a worst experience of buying LG products and their service. very sorry to say,will neither buy an LG product nor recommend the same.

I had complainted my LG Microwave Oven's door 5 months ago.But not yet they cleared my complaint.

i have purchased one LG double Door Refrigerator(Model No:GL338VE5) on May 2011, i have made a complain to customer care (comp no;RNA[protected] dt:18/09/12) Mechanic has visited three times but till date the could not put the item in service.i am really frustrated with LG.

Sir my name is Tariq Ali, Advocate colony Ambah Distt Morena (M.P.)
I have purchased a LCD TV from Gwalior
Brand- LG
Model No- 26LK311
66 cm..
Purchase Date- 22 November 2011 above

I have many problems in this LCD TV.. i have already complained many tims.. but there are no responce.. i have also contact cutomer care of LG and all times provide me a new complain no.. but TV is no working..

I lives in Ambah Distt Morena Madhya Pradesh
My Contact No- [protected]

Dear Sir,
I had purchased a lg Monitor. it was not working from
18th july of 2012 so i complained to lg service centre. He checked and said that we will repair it in 10-15 days.nd take
my monitor to thie service center. till 3 weeks they did'nt give me any
response.then I had make call to service center and ask what is exact
condition they said we waiting for your monitor part which is fault.till
then I am calling them regular but they are not pick up phone.when they pick
up phone said we are very busy and don't call us when we have free time your
monitor have been repaired .
When i have called to customer care regarding this. they don't give me any
response.
Now i thought why i purchased of lg product. In future i will never
purchase lg product
please help me what should i do for this....

i bought a mobile hand set ( lg touch screen worth Rs.4790/-) now i want to exchange it but the store person is not listening, he didn't informed me that he is not going to exchange it and didn't even took my sign on the terms and condition part of the bill, as on 2 Oct 2012 it was a holiday so i went today i.e., 3 Oct 2012, but now he is showing me the attitude and says it cannot be exchanged.If it is in the terms and condition part then he should have informed me at the time of purchase.

We have renewed the service contract of our AC. The renewed contract was to be delivered within 45 days. But even after 2 months or so, the contract was not delivered to us. Finally, my son Vivek Kesarkar called over telephone and was told that the contract will be e-mailed to him. The contract was e-mailed to us (in the form of an invoice). There was no signature on the e-mailed document. Then we received another copy of the same invoice (without anybody's signature) on October 1, 2012. How can we consider this unsigned document as the real contract? Further, the contract we received on October 1, 2012 also has something printed on it which is not meant for us. Hope the needful will be done immediately as we have to get the servicing of our AC done shortly. I am thinking of approaching the Consumer Court for my rights.

I filed complain for my refrigerator for not working to LG customer services on 27th Sept 2012,But till date there is no response from service center.And whenever I call to customer service they provide different no of service center which either does not work or they don't pick.

I had bought an LG TV from CROMA shop in East of Kailash on 21st sep.`12.the person sent by LG one Mr Irshaad tel [protected]
was not only rude but did not install the TV at the correct level.When I told him the its too high he refused to correct it and said that nothing can be done now and if i wanted it fixed then i`ll have to pay 550 rupees- which i refused to do.when i asked for the contact number of someone senior in LG he flatly refused to do so and told me to find the person and contact number myself.He did not connect the DVD player and the Pop up ads (the set was a demo TV) kept coming up and spoiled the viewing.I had to call the people from Croma to rectify it.
Im a senior citizen living with my 71 yrs old husband and found this incident very unpalatable and and felt helpless and mentally harassed.

I have logged complaint with RNA[protected], resembling problem with poor video quality for TV. The LG technician came home and repaired the said part by charging 7.5 K and service charges extra. this part came after one month, an now we were not able to get Intelligent Sensor option after this part change. The senior Technician came in and did something with the part. The next day we came to know LCD panel is dead.

Technician are responding that they are not at fault, they tested it and it was working fine before. Can yu let me know where can I escalate my concern and try to take this on priority ?

I had purchased a LG washing machine aboutthree years ago and recently had a problem and lodged a complaint to their Cutsomer helpdesk and I was told that a person from Sree Electornics from Navi Mumbai ( thier authorised service centre ) will visit my place. They never did and despite repeated complaints nithing happened and then finally on calling customer help desk and eqnuiring on the status they say that the complaint was rejected ! and that too by Sree Electronics

Now I wonder what the Service Manager of LG is doing - imagine allowing complaiints to be cancelled by the team who was asked to attened to the problem without any resolution !. This is the state of LG repair centre then God Help all those who purchase the white goods from them. The company may have good intention of making "Life Good" but this experience makes me wonder does the comapny have what it takes to "walk their talk"

After four days when I call the Help dek they say I cant give the service managers number as systems are down!. Dont they have a list in front of them indepndent of servers ? If the servers are down we dont get updates ..well they really need to revamp the entire system of taking complaints and resolving it

My complaint re registered today had a ticket number RNA[protected]

I can only pray they dont cancel the complaint again without resolution . Having service centre like Sree Electronics , Vashi New Mumbai - who are least bothered about the LG company image and dont bother to live up to the promises of good customer care as promisd by LG can be a great undoing for even a giant like LG.

Me and my family used to be a patron of LG Products, starting from Washing machine, microwave, refrigerator ..and our new 42 inch LCD Flat screen TV, but recently we are really facing great issues with the companies after sales service..
Our front loader Washing machine was giving some trouble for which we logged a complaint its been 3 months and following up regularly - but the service section seem to be too reluctant to listen to our problem. Things are getting out of patience after all we spend our hard earned money - I am thinking to going for the Consumers Affairs Court. Does any one know the nodal officer for LG Consumer Electronics, or what shall I do to get at least the bare minimum service from the company....I just cannot dispose off my Washing machine and get another one.