LG Electronics Complaints & Reviews

i have purchased one LG double Door Refrigerator(Model No:GL338VE5) on May 2011, i have made a complain to customer care (comp no;RNA[protected] dt:18/09/12) Mechanic has visited three times but till date the could not put the item in service.i am really frustrated with LG.

Sir my name is Tariq Ali, Advocate colony Ambah Distt Morena (M.P.)
I have purchased a LCD TV from Gwalior
Brand- LG
Model No- 26LK311
66 cm..
Purchase Date- 22 November 2011 above

I have many problems in this LCD TV.. i have already complained many tims.. but there are no responce.. i have also contact cutomer care of LG and all times provide me a new complain no.. but TV is no working..

I lives in Ambah Distt Morena Madhya Pradesh
My Contact No- [protected]

Dear Sir,
I had purchased a lg Monitor. it was not working from
18th july of 2012 so i complained to lg service centre. He checked and said that we will repair it in 10-15 days.nd take
my monitor to thie service center. till 3 weeks they did'nt give me any
response.then I had make call to service center and ask what is exact
condition they said we waiting for your monitor part which is fault.till
then I am calling them regular but they are not pick up phone.when they pick
up phone said we are very busy and don't call us when we have free time your
monitor have been repaired .
When i have called to customer care regarding this. they don't give me any
response.
Now i thought why i purchased of lg product. In future i will never
purchase lg product
please help me what should i do for this....

i bought a mobile hand set ( lg touch screen worth Rs.4790/-) now i want to exchange it but the store person is not listening, he didn't informed me that he is not going to exchange it and didn't even took my sign on the terms and condition part of the bill, as on 2 Oct 2012 it was a holiday so i went today i.e., 3 Oct 2012, but now he is showing me the attitude and says it cannot be exchanged.If it is in the terms and condition part then he should have informed me at the time of purchase.

We have renewed the service contract of our AC. The renewed contract was to be delivered within 45 days. But even after 2 months or so, the contract was not delivered to us. Finally, my son Vivek Kesarkar called over telephone and was told that the contract will be e-mailed to him. The contract was e-mailed to us (in the form of an invoice). There was no signature on the e-mailed document. Then we received another copy of the same invoice (without anybody's signature) on October 1, 2012. How can we consider this unsigned document as the real contract? Further, the contract we received on October 1, 2012 also has something printed on it which is not meant for us. Hope the needful will be done immediately as we have to get the servicing of our AC done shortly. I am thinking of approaching the Consumer Court for my rights.

I filed complain for my refrigerator for not working to LG customer services on 27th Sept 2012,But till date there is no response from service center.And whenever I call to customer service they provide different no of service center which either does not work or they don't pick.

I had bought an LG TV from CROMA shop in East of Kailash on 21st sep.`12.the person sent by LG one Mr Irshaad tel [protected]
was not only rude but did not install the TV at the correct level.When I told him the its too high he refused to correct it and said that nothing can be done now and if i wanted it fixed then i`ll have to pay 550 rupees- which i refused to do.when i asked for the contact number of someone senior in LG he flatly refused to do so and told me to find the person and contact number myself.He did not connect the DVD player and the Pop up ads (the set was a demo TV) kept coming up and spoiled the viewing.I had to call the people from Croma to rectify it.
Im a senior citizen living with my 71 yrs old husband and found this incident very unpalatable and and felt helpless and mentally harassed.

I have logged complaint with RNA[protected], resembling problem with poor video quality for TV. The LG technician came home and repaired the said part by charging 7.5 K and service charges extra. this part came after one month, an now we were not able to get Intelligent Sensor option after this part change. The senior Technician came in and did something with the part. The next day we came to know LCD panel is dead.

Technician are responding that they are not at fault, they tested it and it was working fine before. Can yu let me know where can I escalate my concern and try to take this on priority ?

I had purchased a LG washing machine aboutthree years ago and recently had a problem and lodged a complaint to their Cutsomer helpdesk and I was told that a person from Sree Electornics from Navi Mumbai ( thier authorised service centre ) will visit my place. They never did and despite repeated complaints nithing happened and then finally on calling customer help desk and eqnuiring on the status they say that the complaint was rejected ! and that too by Sree Electronics

Now I wonder what the Service Manager of LG is doing - imagine allowing complaiints to be cancelled by the team who was asked to attened to the problem without any resolution !. This is the state of LG repair centre then God Help all those who purchase the white goods from them. The company may have good intention of making "Life Good" but this experience makes me wonder does the comapny have what it takes to "walk their talk"

After four days when I call the Help dek they say I cant give the service managers number as systems are down!. Dont they have a list in front of them indepndent of servers ? If the servers are down we dont get updates ..well they really need to revamp the entire system of taking complaints and resolving it

My complaint re registered today had a ticket number RNA[protected]

I can only pray they dont cancel the complaint again without resolution . Having service centre like Sree Electronics , Vashi New Mumbai - who are least bothered about the LG company image and dont bother to live up to the promises of good customer care as promisd by LG can be a great undoing for even a giant like LG.

Me and my family used to be a patron of LG Products, starting from Washing machine, microwave, refrigerator ..and our new 42 inch LCD Flat screen TV, but recently we are really facing great issues with the companies after sales service..
Our front loader Washing machine was giving some trouble for which we logged a complaint its been 3 months and following up regularly - but the service section seem to be too reluctant to listen to our problem. Things are getting out of patience after all we spend our hard earned money - I am thinking to going for the Consumers Affairs Court. Does any one know the nodal officer for LG Consumer Electronics, or what shall I do to get at least the bare minimum service from the company....I just cannot dispose off my Washing machine and get another one.

Dear Team Lease,

I was an Employee for teamlease in Lg electronics in Hyderabad. I have resigned 4 months ago, I hav got a mail regarding my employee code and password back later, but now i need to submit my pay slip and joining letter etc. to submit for my P.F. But the problem is i think i hav forgot or my account has been deactivated, whereas i cant access my employee account. My Employee id is 497567 and my mail id is [protected]@ymail.com. Im looking forward to get soon reply and help.

Sincerely,
Sayed Asif Nawab.

I registered my complaint on 19th September and till date the issue isnt resolved, even after 10 days. I have to live without nonfunctioning refrigerator.The complaint number is RNA[protected]. The service response is pathetic and I had to send my family member to the service centre daily for response.Customer care is useless, they always says complaint would be attended within 24 hrs and never bother to verify if its done or not. PATHETIC IS THE WORD STAY AWAY FROM LG ELECTRONICS.I am living with my poor quality of sideby side LG refrigerator.

Dear sir,
This is to inform you that i have a double door LG refrigerator model no.GL-B217BTJ- which suddenly stopped working. After i complained in the company, a technician came to check it on 7th of September, 2012. He said that the circuit was not working and he will come the next day to change it. Since he did not come back and gave no feedback , i called again in the company to find out that was when i was informed that it will take another 3 to 4 days as the parts were not available at that moment.
After ten days another technician came and said the compressor is not working, High Ampere and will have to fill in the gas.
After two more days the third technician came and said that the cooling coil is not working along with the compressor.
On 25th of September,2012, i got a call in the morning from LG company saying that since their technicians have been sent many times and have not been able to solve the problem so he would send a van to get the machine collected from my house and get repaired at their workshop to which i agreed immediately.
Since no one came the whole day,i called them up at 5 pm, i was told that their pick up man refused to come to my house to collect the machine due to which they did not send anyone.
After lot of discussion with the person in charge at the service center, he admitted this particular refrigerator might be defective. I am totally convinced by now that have been given a defective piece or the model of this kind is defective. If this is the way they are handling my problem when my fridge is new ,i wonder what will happen later. I request you to kindly replace my defective refrigerator with a new one.
I am very unhappy and disappointed with the service of such a reputed company. I do not get any feedbacks. Everytime a new technician comes with a new problem and does not even solve it. One of the so called technicians also had the audacity to ask me if he should fit in all the parts of the fridge back that he has opened or he should leave it all uninstalled. All my perishable stuff that i had stored in the defreezer has obviously become rotten. I am truely unsatisfied and have made a big mistake in trusting in your company and buying such an expensive product.
I request you to look into the matter as soon as possible as it has already been 20days, my problem is unsolved.
Thanking you,
G.M.Jalan
Quila house,
Quia road,
Patna city,
Patna 800008
Bihar
Mobile no[protected]
[protected]

respected sir before go to consumer court i just want to file against service of lg. my product is in warranty and i file complaint several times in the no mention below but some time they gave me fake no of asha rani [protected] which is switch off and some time said go to senior i dont care and even dont register my complaint. kindly check the conversation of 25/09/2012 then u will see how much badly customer care people intract with customer. after 35 hours lg representative come to resolve the problem and told me that it will take 10 days to solve the problem , and customer care said u need to wait and gave me fake no,s mention above suerly i m going to consumer court ,because of bad behavour

ph [protected]

Bought LG LCD Tv , model LGCS560 from shoppingindiatimes .com and after I received it I found that TV is having a panel problem and a motherboard problem where I am experiencing a black spots on screen and also tv goes off anytime.
Tried lodging the complaint number of times to LG customer care but no use , also tried several times calling LG sevice desk to my nearest station but again useless as no one gives damm to it. feeling very much cheated and harrased as this product costed me 42000.
Product bought in june 2012. I tried contacting indiatimes shopping website for the help as product brought from them but they are saying to contact LG for the same.
Feeling helpless, pls. help.

dear sir,
I m saikat, i buy a LG TV 8/09/12 but within a week this color have been changed, and sound quality up and down, i complain this product where it buy and one service man came and he maintain it but one day past my TV color same !

I am using lcd tv of LG electronics, they have replaced P.C.B during warranty now after few days same problem came again now it is under warranty and company is replacing but how we can trust on product for future. I want my whole product should replaced rather THEN CHILD PART.
After sending mails to mr amit aggarwal and mr Gulati i am not getting proper answer.

RNA[protected] MY MOBILE : [protected]

Dear Sir/Madam

I am continuously putting this below mentioned complaint, but did not get any reversal till date from LG care. When can i anticipate the solution.

"I purchased a LED model no. (LG LS3700) 32'' from delhi. i made a
request to install the tv at my home at meerut up. After the engineer
visit at home i found that screws given in the pack was not fitiing in
the table stand as said by lg service engineer. He was telling me that
he will collect the correct screws from local service centre at meerut
and fit it.
He did not come till date. I made a request again at call centre for
the same. today on 10 sep 2012 i received a call from the local
service centre, the person was telling me that you have to collect the
screws from delhi not from here and we will not send any service
engineer again. you may call to call centre. His way of talking was
not acceptable.
Can you please let me know for getting some screws i' ll have to visit
the delhi once again or it can be solved from the local service
centre. Pls provide me the solution asap and take necessary action
against the local service centre at meerut."

Regards
Nitin Trivedi
+91-[protected]

I purchased LG refrigerator(190 L) just 1 day before in Pune. Before purchasing dealer was offering me all the facilities like home delivery, demo for refrigerator, conformation of delivery. But as soon as I paid the money just after a single day the dealer changed his language to deal with customer. Right now he is avoiding my call, saying we will not give you Demo, we don’t provide such service. So I have complaint on LG dealer and on company also if company is also offering same kind of service.
Due to this and as I paid Rs.12,000/- My whole family is in tension, and if you are offering such bad service just after 1 day of purchase then I don’t want your service and product too.

Dear Sir/Madam,

I have a LG window AC 1.5 Ton, it is 4 years old now so i took a AMC for next 4 years from LG itself. i had a problem at the time of mid of May 12, Service center guys come and collect my AC and said that they will return after a week as its compressor is not workings, so that's why they have to change it, but after several reminders i got my AC after a one and half month after paying transportation charges for that, which is Rs. 250. Again I had sent a complaint on 9th Aug. 12 because it is not giving effective cooling and Ice is frosting behind filter, but that complaint is still showing pending and now after so many calls i had done another complaint to LG Service center on 20th Sep. 12, they are charging me again transportation charges fro taking my AC from home to his service center which is just 2.5 KM. In AMC document it is not mentioned that transportation is extra.

I had been contacted and the people of him didn't able to rectify it, but they are able to completely ruin it . Now the condition of that Ac is completely dead. Now I shall not give any person to touch it, I want to get it changed it with new one.

Hope you people will hurry up with your activities.

Please rectify this problem as i already given AMC for my AC which is not giving proper cooling since last 5 months.

Thanks
Ajay Jugran
2B/791, 2nd Floor
Vasundhara, Ghaziabad
[protected]