LG Electronics Complaints & Reviews

hi,


i am writing my painful experience with LG service which i had this year.I am from chennai.
We had a fault with our LG 29 inch TV and had called the LG customer care.They took down our request and gave a ref

no. The next day a technician representing LG came to check the TV. LG has outsourced their service to third party

agencies and are not undertaking serice on their own....

I purchased a double door frost-free refrigerator from an LG retailer this January. Till about 2 months ago, it seemed to be working OK. However for past 2 months it suffers from over-cooling. Most vegetables need to be thrown out before we can use them. We have been raising complaints through their customer support num :[protected] since end August. But everytime a technician comes and changes the temperature settings, all seems to be ok for about a week, then the problem starts again.

Last time we raised a complaint on the 3rd Sept and someone came in on the 5th. That genius told us not to keep anything in the first shelf !!! We asked him what is the use of a fridge then if we are not to use a shelf or 2??? As it is a fridge has 3 shelves !!! To that he went back on his reply and said dont keep any items that are likely to freeze !!!! Eventually he said if this too doesnt work the thermostat might have to be changed. This for a product that is not even 1 year old.

We gave up and observed for a week and again the vegetables have started freezing and rotting. I called up customer support this morning and they gave me a fresh complaint number. The person I spoke to, Vijay, was most discourteous and not even ready to hear out my woes. Like a parrot he kept repeating that he has raised a complaint and someone will contact us. I had to shout at him to make him listen, to which he went completely quiet and stopped acknowledging my comments. I promptly banged the phone down!!

I am so put off now with the kind of service I get from such a renowned company like LG. Is customer support there to only generate complaint numbers by the dozen and talk parrotted lines? Who will hear us? I am a retired person and we spent a fortune on this fridge, only to be told the thermostat needs to be replaced within 9 months o[censored]se????
Added to that they send half-baked technicians who contradict the last person who inspected and yet offer no solution. At the price for which the common man buys provisions and vegetables, it is pathetic that refrigerators cause them to rot instead of preserving them.
I wish companies spent more on technical know-how and after sales than hiring high-end personalities for their ads.

Resp. Sir,
I have purchased LG/ LCD TV model no.- 26LH20R from Bihar 2-3 years earlier. Now i am setteled with my family in Maharashtra. I want to be fitted my TV on wall. for that i have called lg customer care and get replied that i will charged 6% extra service tax for this service, after that i have given my current address. After one day, customer care informed me by sms that your given address is incorrect. My complaint number is Rna[protected].
plz rectify my problem........i will be very grateful to u for ur needful action....
My current address is as follows: name- anjani kumar
railway coloney, Nardana
Taluka- Sindkheda
Dist- Dhule, MAHARASHTRA, 425405
Contact no.- [protected]
waiting for your needful response...............
thanking you.....

Hi
We bought a LG Oven Model # mc8083mlr on 2nd Oct 2007 bearing serial no- 707ABSK000206 in Bhubaneswar
The Oven is not used that often and now we are struggling with some technical error and we are unable to use the Microwave.
When the local engineer visited instead of giving a solution he has started confusing us and also with a statement saying this can’t be repaired and needs to be dumped.

Post our complaint there has been no proper response from LG customer care, and there is no solution for their own product

Really dissapointing

I PURCHASED A MICROWAVE OVEN ON 01 SEP 2011 FROM GOENKA ENTERPRISES, DALHOUSIE ROAD, PATHANKOT. THE PRODUCT MADE BY LG ELECTRONICS & HOME APPLIANCES (INDIA) LTD, AND THE SELLER ALSO AUTHORISED DEALER OF THE ABOVE COMPANY. BEFORE THREE DAYS THE PRODUCT ACCURED A MINOR PROBLEM IN COOKING FUNCTION AND THE GRILL FUNCTION IS WORKING PROPERLY. IN THIS CONNECTION I PRODUCE THE PRODUCT BEFORE GOENKA ENTERPRISES ON 10 SEP 12 FOR RECTIFY THE PROBLEM. THE DEALER'S MECHANIC CHECK THE PRODUCT AND SAID THE MAGNETRON IN MWO WAS IN FAILURE CONDITION AND SAME MAY BE REPLACED. AND THE COST OF THE PART WAS 1500.00 + SERVICE CHARGE 250.00. AFTER SOMETIMES HE SAID THAT IT WAS NOT POSSIBLE TO REPAIR THE SAME DAY AND THE PRODUCT WILL BE DEPOSITED IN THE DEALERS WORKSHOP. AND THE OTHER THING WAS HE DOES NOT SUPPOSE TO RETURN MAGNETRON WHICH WAS FAILURE. I ARGUE WITH HIM HOW HE DID NOT SUPPOSE TO RETURN A FAILURE PARTS TO THE CUSTOMER. HE SAID THAT HE WAS READY TO RETURN MY PRODUCT WITHOUT REPAIRING. BUT HE ALSO CHARGED AMOUNT OF RS. 250.00 TOWARDS SERVICE CHARGES. I ASKED HIM THAT FOR WHICH PURPOSE YOU COLLECT THE SERVICE CHARGES FROM A CUSTOMER WITHOUT ANY SERVICE. BUT HE REPLIED ME THAT WE IDENTIFY THE PROBLEM OF THE PRODUCT AND THIS ALSO A KIND OF SERVICE. I ACCEPTED HIS CONDITION AND PAID THE ABOVE AMOUNT. I COMPELED HIM TO MAKE A RECEIPT FOR THE PAYMENT. BUT THE DEALER DID NOT ACCEPT THAT AND ARGUED WITH ME WITH VOLGURE WORDS. BEING A SERVING PERSON IN INDIAN ARMY I FEEL VERY DISTRESS AND I NEED A VALUABLE RESULT AGAINST THIS COMPLAINT AND AGAINST THE DEALER ALSO.
THANKING YOU,

YOURS FAITHFULLY,

(ASHOK KUMAR SAHU)

We have 26 inches LG LCD TV make: 2008. 26LC7R-TS.
We purchased AMC (Annual Maintenance Contract) from LG in 2011 for 3 year (exp 2014).

Serial No : 710SRDD58410
AMC Start Date : 03/07/2011
AMC end dat1 : 02/07/2014

In Aug 2012, TV stopped working. The technician informed us that the screen of the TV has problems but the company has stopped manufacturing the screen. The only solution according to them was that we will get a depreciated amount.

We want the product in working condition, we do not want money.The AMC promises that each and every part of the TV is replaceable. So LG should delivered what it has promised.



For the last one month we have been continuously requesting LG to find a replacement but it has been of no use. It is very easy for a MNC to say that it can not replace a product but it us consumers who have to suffer financial loss(in this case rs 20000.00 atleast) and stress.

i bought a LG MICROWAVE on Oct,2011 with a warranty of 1 year. Due to some technical problem it stop working so i issued complaint about it on Aug,2012 next day they come to our home and check that complaint and said that they will repair it soon. From that day they dint respond than i went to the dealer office from where i bought that microwave he said that within 2 days he will sent someone to repair that fault but i am not getting any respond from them nor they are sending anyone to repair my microwave.. and next month its warranty will expire. please tell me what action can i take against them.

Hi,
My Self G Ravi Kumar.I am having (LG Tv 21 inch) having a problem and i had call on 1st of Sept 2012 to LG Customer Care.([protected]) and having complaint no :RNA[protected]. they have told will get a call within 24 hrs but today is 8th of august..no one has called me till now even i follow with them atleast 6-7 times every time they were telling to call you in 24hrs.but no called till now.


Kindly take the necessary actions.

Regards,
Ravi
[protected]

I bought a LG washing machine (FL WD -80490NP) serial numbered:W-80490NP on 1.12.2010 at VASANTH & CO ,T.Na gar , Chennai BILL NO:2153 in the name of DIVYA .
I have registered complainant on 25.05.2012 to LG Customer Care, LG service engineer attend call on 29.05.2012. He analysis and suspected drum may be faulty due to that water leakage and noise occurring in washing machine, then he logged an request to LG service centre (contact no:[protected].

LG service people came and collected washing machine on 29.06.2012 to service centre by providing Job sheet - AC, Job No:[protected], product serial no:707PN-312,Model:WD-80490NP.

They have delivered the machine on 3.7.2012 without any change in machine with the same faulty machine.

After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking water to wash and rinse the clothes.(taking very little water aroung 2 ltrs) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We are complaining again and again. But they are not properly responding.


Problems are coming frequently.
In the past one and half years we registered complaints so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.


Please do the needful.
Thanks and Regards,
Velu.

We are unhappy with the service and response provided by LG so far with reference to the below incident. We never received a response from LG for complaints so far inspite of several requests and complaints, kindly look into the below series of compliant:

21 Jul 12: RNA[protected] LG engineer confirmed that panel needs to be changed, no response further from LG.

03 Aug 12: RNA[protected] we had confirmed and requested LG to replace the panel, no response further from LG.

09 Aug 12: LG informed that panel is not available and LG shall provide the replacement or refund for panel (necessary documents for valid ID proof was provided to LG), until 05 Sep 12 no response from LG and after contacting, LG informed that no panels are available.

05 Sep 12, evening - RNA[protected], LG informed that old complaint has been cancelled as new compliant # provided by LG. On 05 Sep 12 LG informed that they have panel available, however this was rejected by another customer. Since this was rejected, we don't trust the quality of panel.

Mr. Manish/Mr. Jameel, service center in charge at Borivali, Mumbai has never provided proper response to our concerns in this regards. Hence, we request you to provide refund or replacement for the product that we have purchased from LG.

Please revert back for any more information required.


Vijay Gonal
+[protected]

i have been purchased lg laptop lg e530 dated 26 december 2011 its not working properly and your lg ajmer service center did not solved my issue.I need fast response.

Myself Tarun Sachdeva. I have logged a complaint (No: RNA[protected]) regarding My LG Flattron color TV sound problem on[protected]. The sound started increases sometimes automatically. Their technician (Name: Chetan) visited our address & he told us that there is problem in function IC, so need to be replaced. He has replaced the functional IC & charged around Rs.890 for that & assured us that problem has been resolved. On the same day after sometime the problem started again. Then i again called the technician. He came on 02-09-12 & do something in PCB & told us that now problem will not come. Once he left, then problem started again. I called him again & he told me that he has to carry the PCB for 2 days for proper testing. I said Ok, you take it & do tesing on that. After two days Me & my wife called again, then he told that he found something, so he will come next day. I called him again on 3rd day, then he said he will come in the evening. I came in the evening around 08:30 pm.We said ok but please be ensure problem will not come again. He assured that problem will not come now. Then next day morning the problem started again. I called him, but he is not picking my call now.
I am totally fed-up with this. Kindly help me to resolve this matter as soon as possible. I shall be very thankful to you.

My contact no. is [protected] & address is 2L-58, NIT Faridabad, Haryana-121001.

I purchased LG CTC 21" Ultra Slip TV S.No. 061483 on[protected], vide Invoice no. 650 of M/s Nirmal Vedio Vision Electronics, 78, Jail Chubgi, Meerut. After some day Remote Control supplied with TV sets started showing malfunctioning. Channel started automatically changed when Remote is placed before TV.

As mentioned in booklet supplied with TV, complaint was lodged at no.[protected] on[protected]. It was told that complaint will be attended at the earliest maximum within 24 hours.. I got a call in the evening of[protected] from a person telling himself as service engineer and asked me to press all the buttons of Remote simultaneously and problem will be solved. I asked him to visit my residence and attended the complaint himself. He refused and assured me to visit me in the morning. When no body visited my place, i called at no.[protected] and asked about the complaint. Person attending call told me that service engineer will call me soon. No body attended the complaint. I once again called on the said number at 4.35 pm. but no body attended the complaint. I once again called at help line number at 6.35 pm. Some Mr. Rahani talked to me but failed to help me and just gave me a no.[protected] and asked me to call on this number to get my complaint redressed. I called on this number but no body attended the call despite making various calls. At 6.45 pm I once again called on help line number and talked to some Sushil who told me that reminder has been sent to service provided at Meerut at 4.40 pm and 6.49. He also told me that office of service provided closed by 6.00 pm and complaint can not be attended today.
Despite assurance to attend the complaint with in 24 hours LG failed to provided the assured service. Help line is helpless to provide solution except registering the complaint.

I have purchased a washing machine from Neelam Electronics, Ghatsila. Now it is under warranty period and not working properly. I have informed the dealer several times to check the matter and solve the problem. but they are not responding till today. Therefore request you to kindly look into the matter and do the needful lodging my strict complaint.

Thanks and regards,

Bishwajit Patra

Lg refrigerator GL 254 VMG5 BLIZEBN(IN) sr. no.003NLEK000700
There is no cooling in fridge,it's not working.this is double door fridge there is cooling in the freezer but not in lower side.

DEAR SIR I PRADIP KUMAR TRIPATHY AT/PO KODAPADA DT/KEONJHAR ,I PURCHAGED A LG LED TVM-22LS3300-TA IS 12999 FROM ANANDAPUR GHASIPURA, ANANDA ENTERPRISES IS THE NAME OF DELAER .THE COMPANY PRISE OF AVOBE PRODUCT IS 12999 .HE SAILL ME RS-13400 ,IS THIS PRICE RIGHT IN ORISSA.

Hii i went for LG show room at malakpet but there is no response from the sales mans and also the manager or superior people of sales men is worst. the don't know how to behave with customers and also says that this shop we don't need to sell its just for advertisement and some its turnover. they said one price in last week and i went with in one week they said no it was changed. the sales man and manager of that branch are willing to give that price only but the SALES MANAGER that worst guy don't know his name but he said no we are giving for that price.
so please all o[censored]s what i am saying is DON'T GO FOR LG SHOWROOM AT MALAKPET.

We purchased LG LED FULL HD Television from CROMA last year in August and was told that the life of this TV is very long and this is very good television and well in demand. This TV costed us some 40000 INR and now just after 1 year and 5 days...This TV stops working completely..when we call LG customer care..they told us that warranty is of one year only and now that you are out of the period, you will have to pay for service charge..when I asked what would be the warranty of Picture Tube..telecom operator said he is unaware about it and only service people would tell.. Anyhow..the service engineer cost was told 600 rs / visit and was promised that he would come or call within 24 hrs.. 48 hrs passed and no one came...finally today someone came and checked for two minutes and said...parts are not available and we might have to order them and it will take more time...by the way..he said everything in warranty is only for one year...that means..whatever you invest in LG Products..think of only one year and mine stopped working just after one year..

WHAT I WANT TO KNOW IS

1) 40000 investment in TV for one year only...
2) why sell products for which you don't have parts ready and it going to cost time and energy
3) WHY PROMISE PRODUCT LIFE WHEN IT LAST ONLY WARRANTY LIFE....

Either salesman at croma doesn't know about the products or probably LG products are pathetic in quality.

what so ever it is...we consumer are sufferer..40000 in TV JUST FOR ONE YEAR...

I have bought split AC in 2009 which is under AMC currently.
Recently I moved to some other place and LG person (or may be some other person to whom LG hires on contract basis for installation)
has reinstalled my AC. From then onwards in every 15 days, I have to get gas refilled in my AC.
LG service persons are not able to identify the leakage. Everytime I have specifically told them that there was a leakage and first try
to find that and then fill the gas. In the end they always used to come up with an excuse that they have fixed something and gas should not leak.

I have got gas refilled in my AC 4 times in last 2 months. Now again cooling is gone. Everytime I have lodged the complaint I have specifically
mentioned that the problem was persistent and requested to send someone who could identify the leakage and fix the problem, but all in vain.
Is there anyone listening in LG and willing to hear customer complaints.

Mob : [protected]
My last 3 complaint numbers are - RNA[protected], RNA[protected] and RNA[protected]

LG INDIA & LG HOME APPLIANCES - "Shame On You"

Once you advertised so much on LG Customer Care -121. Here is a sordid story of your 121 -- typical case study..

I had purchased an LG Dishwasher and have an active 2 years AMC on it. I live in Bangalore and had put the complaint with your so called Customer Care on 09-Aug-2012 vide ref number: RNA[protected] to corrected. As Service Engineer visited on 11-Aug-2012 and suggested that dishwasher be taken to Service Center. The Service Center Person in Marathahalli took the Dishwasher on 13-Aug-2012 and returned it back after multiple followups on 28-Aug-2012.

The same night dishwater again tanked with same errors and problems.

I again launched a complaint # RNA[protected] on 29-Aug-2012. One Engineer Calls me on 31-Aug-2012 to fix it. O with a promise to come on next day; but never turned up. Then I receive a SMS on my registered mobile with you last 4 digits - 8771 about the closure of complaint.

Is this the way you call 121 Customer Service..?

Is this your harassment to the customers..? Why I am made to undergo so much agony to call for more than 50+ times for a small repair with no fruitful result in sight.

Is this what you called LG - "LIFE IS GOOD" by harassing your customers..?

I would say SHAME ON YOU - LG