LG Electronics Complaints & Reviews

LG person came to service my microwave oven 2 months back. He left it in open condition. Now call center responds and gives a phone no. all the time That no never responds. the appliance is lying idle.no persons come to service. it is only lip service.

== A R Sit
[protected], [protected]

Dear Sir,

I am a retired Senior Citizen . I purchased this lg oven and a fully automatic top loadin lg washing machine a few years ago. I had faith in your service and thought this is a good buy for 25000 rs. (both together). Recently this oven started working the moment I switch on the plug. I registered a complaint at your customer service and a technician came and checked and said that the front control panel has to be changed. Today I was disappointed to get a phone call from the same technician that the panel is no more available as the model is no more now.

I have an Aqaguard water purifier from Eureka Forbes. I would like to mention that though it is a very old machine, they have changed the parts into the new type without incurring any expenses from my side. When they make new products, the parts are suitable for the old ones as well. I will appreciate if all companies can learn this and help senior citizens like us who cannot afford to buy new types every time something goes wrong with some small parts.

Can you do anything to help?

yours faithfully,

disappointed customer.

Sir,
I have entered into an Annual Maintenance contract with LG Electronics for 3 years in respect of refrigerator purchased from them. I submitted one compalint with the company under No: RNA[protected] dt. 31.07.2012, with regard to problem regarding the vegetables stored in the fridge getting spoiled due to excess moisture and the bulb not working. The technician of the company after checking the fridge informed me that the plastic out let pipe of the fridge needs replacement. He further informed that he will be making a requisition to the company for supply of the pipe and bulb at the earliest. After hearing nothing from the company for long time, I took up the matter with the customer care of the comapny. I was informed that the parts needed to be replaced are in the transit. This happened 4 times. However on 01.09.2012, I was informed by the Service Engineer of the Company in Ahmedabad that they have received the parts to be replaced. Since I was moving out of Ahmedabad ,I requested him to do the needful after my return.

Today I made a call to the customer care centre on telephone No:[protected], and I was informed by the Customer care Officer to Contact Customer care centre, Ahmedabad on Telephone No"s: [protected] & [protected]. Inspite of my best efforts I have failed to have any response on these No's. I tried to contact Service engineer on his personal Mobile No. He suhheted for re-lodging the complaint. This is really frustrating. Kindly help.
[protected]@yahoo.co.in Tel. No: [protected].

Shop details :- The mobile store Limited
G-1, Community Center, Vikesh Chamber,
Paschim Vihar, Delhi[protected]

VATTIN : [protected]
CSTTIN : [protected]
servuce Tax Reg : AACFE1386KST001

DATE OF PURCHASE ;- 17/09/2012

CUSTOMER Mobile Number [protected]

Invoice No - 16333/7295880

Product details ;
LG T375
[protected]


I have a 1000 Euro Vucher discounts. Which was to expire Vucher. Therefore, the amount of 1000 Euro is returned.

hanamkonda lg service center wirter replace ment they have telling give time for one month they didnt have stock of lg writer i want writer with in one week they r not giving us good responce also i have baught lg writer one month back it didnt work now i[censored]r not giving us good respounce we closed to purchased products new writer sell karne tumhare pass stock raheta replace ment ke liye nahi raheta company band karo lg or take action on lg service center hanamkonda dist warangal

Dear,

We had registered a complaint on Sep. 5th for the Microwave which had stopped functioning. Accordingly, we were alloted servicing no. RNA[protected]. Your technician Mr. Diwakar ([protected]) visited our house and and on inspecting the microwave, he informed us that there was an issue with the PCB & Control Pannel and told us that the same will be replaced within 2 days.

After continuous follow-ups with him for 10 days, your technician Mr. Omkar ([protected]) came with a Control Pannel which we suspect was not a our microwave parts. After another couple of days, he brought a Control Panel. At this point he told us that the microwave control panel will need to be taken to the service centre and the same will be repaired there. We had no choice but to hand over the microwave control panel. It was clear that your technicians had no idea what was wrong with it.

We are not getting any response or update from them & He never informed to Head office. We having doubt he changed our control panel from other old one, please arrange verification for our microwave parts.

Model No.- MC-7687AB,DAMQE
Serial No.- 002ABXQQ02930

Request you to immediately look into the same and resolve our concern.

Regards
Sudhakar Singh
mobile: [protected]

cooling system not working

Cooling system not working- complaint registered on[protected]ID No RNA[protected]. Company Technician attended only on 08/09/2012 and found gas leaked out fully due to the corrosion of pipe.On 10/09/2012 technician came and filled the gas, but still it is not working. I had reported this complaint your "customer care" & your dealer" Nandilath G Mart-"Kollam many many times but no fruitful response till this time. It caused mental tension and many hazards to my family's day to day programmes.

I purchased the commodity on 10/08/2011 with a warranty of 6 yrs. Just after one year it became default. I purchased your product with a view that your company is a world famous one. But with my experience I realised the mistake of purchasing your product. I also invite your attension about very poor approach of your customer care & your dealer. So I humbly request your immediate attension to resolve my complaints.

Hi ,

We had purchased L.G. Split AC model number # LSA5KR2A from Ranchi , Jharkhand on dated 22-Feb-11. After 15 days , AC not given cooling and immediately we contact LG customer care , after two days LG company’s engineer came to our residence and check the AC and said , there is no gas in the AC, he fill the again the gas and AC functioning properly . After 1 month around the problem came again ( no cooling ). We filled complain to customer care and same engineer came and fill the gas. This type of repetition happened almost 5-6 times since we purchased the AC.

Last 30 days again we are facing the same no cooling and gas leakage problem. But engineer came and they said , they will replace the compressor soon but they haven’t replaced since they visited. We contact customer many times but they are not providing any positive response. Now we are very upset with LG after sale service .

Here is the LG Split AC details ..

Model Number : LSA5KR2A
Purchase Date : 22.02.11
Serial Number : 101NABQ049469
Compressor Number : 101NAMS014995
Latest complain number : RNA[protected]
Quick Problem Detail : COOLING AND GASLEAKAGE PROBLEM SINCE PURCHASED


Requesting you to please do the neccesarry action against them.

Thanks and Regards,
Sandip Ghosh
[protected]

RIMINDER-5
With reference to refrigerator complaint. We have sent the mail last two times dated 05.09.2012 and 10.09.2012 but not reply reply at your end.
we are again requested to you that visit Sr Engineer for rectify to our complaint
Rajeev Kumar Gupat
Mob. [protected]
Reminder 4
It is inform to you that my complaint have been attended Dt. 07.09.2012 by Amit Porwal, local service provider. But he can not rectify the complaint. He has already been confirming to Mr. Ahmad customer dt 09.09.2012 and he has registered the new complaint for visit Sr. Engineer.
We have already requested to you previous mail and customer care that visit by Sr. engineer for rectify the problem. Because Mr. Amit Porwal is not handle the complaint. He has attend the same complaint four times but fault is not find. We are suffering from more than one month.
Thanks
Rajeev Kumar Gupta
Mob. [protected]


Riminder-2

Soniya chauhan ji,

Our complaint have not attended the before 10 days dated 23.08.2012. you are provided the mobile no Sh. Vivek kumar than I have talk to Sh Vivek Kumar. He told that your complaint no. send to SMS my mobile no. but no response to till time.

Kindly provide the Sr Engineer regarding for the complaint and rectify the problem.


On Sat, 01 Sep 2012 16:55:22 +0530 wrote
>RIMINDER - 1
Soniya Chauhan Ji,
YOUR SR. ENGINEER HAVE NOT VISIT LAST 3 DAYS. MADAD POOJA MOBILES IS ALWAYS BUSY. SO I CAN NOT TALK TO POOJA.
On Wed, 29 Aug 2012 16:53:31 +0530 wrote
Dear Customer, We are sorry to learn about your dissatisfaction We have forwarded your issue to concerned Customer Relationship officer so that an immediate step can be taken in this regard. In case for any enquiry/issue, please feel free to contact our Customer Relationship officer Ms Pooja Mathur on her contact number [protected]Thanking you and reassuring you of our best services always.
Your's SincerelySoniya ChauhanCustomer Service - LG Electronics
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Wednesday, August 29, 2012 4:26 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: RE: URGENT COMPLAINT FOR LG REFRIGERATOR
Dear Manoj Bisht Ji,

My complaint have been not attend to till time.
kindly provide senior engineer as early as possible for rectify the complaint.
Thanks
Rajeev Kumar Gupta
Opposite Head Post in Gali,
Arya Nagar, Auraiya
Mob. [protected], [protected]
On Mon, 27 Aug 2012 18:14:08 +0530 wrote

Dear Customer,
We acknowledge your concern & forward it to our Branch
officein order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable
feedback, on our service ID [protected]@lge.com.
Thanking you and reassuring you of our best services always.
Your's Sincerely
Manoj Bisht
Customer Service - LG Electronics

From:
[protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Monday, August 27, 2012 17:06
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: URGENT COMPLAINT FOR LG REFRIGERATOR
I Purchase LG Refrigerator 185
Ltrs dt 08/12/2008 from Vijay Electronics, Sadar Bazar, Home Ganj, Auraiya.
(Copy enclosed) My refrigerator complaint is water leakage in fridzer.
Complaint has been noted to LG Customer care Dt. 02.08.2012. Complaint has
attend by Mr. Irshad LG Representative dt. 03.08.2012, invoice no. 00750 (Copy
enclosed), I have paid Rs. 225/- but problem has not resolve. I have called
your local LG Representative Mr. Irshad and attend the same complaint three
times but complaint has not rectified,
When complaint has not resolve by Mr. Irshad, again we have noted the same
complaint to LG customer care Dt. 20.08.2012, but complaint has not attend,
again we have noted the complaint to LG Customer care Dt. 23.03.2012. Technician
came and attend the complaint same day but problem has not resolved. Again we
have noted the complaint dt. 25.08.2012. Customer care told that he is send the
fast reminder to service section and complaint will be attend with in 24 hours
but complaint have not attend till time.
You are requested to that the send the Senior representative LG Refrigerator as
early as possible.
Thanks
Rajeev Kumar Gupta
Opposite Head Post in Gali,
Arya Nagar, Auraiya
Mob. [protected], [protected]

My Television is not working(no display) and i registered my compliant on[protected] in LG customer service and my REQUEST id IS
RNA[protected].But their is no responds from them till now.My product purchased on[protected] and extend the warranty every year and last time i extend my warranty on[protected] so the warranty period only ends at[protected].

hi,


i am writing my painful experience with LG service which i had this year.I am from chennai.
We had a fault with our LG 29 inch TV and had called the LG customer care.They took down our request and gave a ref

no. The next day a technician representing LG came to check the TV. LG has outsourced their service to third party

agencies and are not undertaking serice on their own....

I purchased a double door frost-free refrigerator from an LG retailer this January. Till about 2 months ago, it seemed to be working OK. However for past 2 months it suffers from over-cooling. Most vegetables need to be thrown out before we can use them. We have been raising complaints through their customer support num :[protected] since end August. But everytime a technician comes and changes the temperature settings, all seems to be ok for about a week, then the problem starts again.

Last time we raised a complaint on the 3rd Sept and someone came in on the 5th. That genius told us not to keep anything in the first shelf !!! We asked him what is the use of a fridge then if we are not to use a shelf or 2??? As it is a fridge has 3 shelves !!! To that he went back on his reply and said dont keep any items that are likely to freeze !!!! Eventually he said if this too doesnt work the thermostat might have to be changed. This for a product that is not even 1 year old.

We gave up and observed for a week and again the vegetables have started freezing and rotting. I called up customer support this morning and they gave me a fresh complaint number. The person I spoke to, Vijay, was most discourteous and not even ready to hear out my woes. Like a parrot he kept repeating that he has raised a complaint and someone will contact us. I had to shout at him to make him listen, to which he went completely quiet and stopped acknowledging my comments. I promptly banged the phone down!!

I am so put off now with the kind of service I get from such a renowned company like LG. Is customer support there to only generate complaint numbers by the dozen and talk parrotted lines? Who will hear us? I am a retired person and we spent a fortune on this fridge, only to be told the thermostat needs to be replaced within 9 months o[censored]se????
Added to that they send half-baked technicians who contradict the last person who inspected and yet offer no solution. At the price for which the common man buys provisions and vegetables, it is pathetic that refrigerators cause them to rot instead of preserving them.
I wish companies spent more on technical know-how and after sales than hiring high-end personalities for their ads.

Resp. Sir,
I have purchased LG/ LCD TV model no.- 26LH20R from Bihar 2-3 years earlier. Now i am setteled with my family in Maharashtra. I want to be fitted my TV on wall. for that i have called lg customer care and get replied that i will charged 6% extra service tax for this service, after that i have given my current address. After one day, customer care informed me by sms that your given address is incorrect. My complaint number is Rna[protected].
plz rectify my problem........i will be very grateful to u for ur needful action....
My current address is as follows: name- anjani kumar
railway coloney, Nardana
Taluka- Sindkheda
Dist- Dhule, MAHARASHTRA, 425405
Contact no.- [protected]
waiting for your needful response...............
thanking you.....

Hi
We bought a LG Oven Model # mc8083mlr on 2nd Oct 2007 bearing serial no- 707ABSK000206 in Bhubaneswar
The Oven is not used that often and now we are struggling with some technical error and we are unable to use the Microwave.
When the local engineer visited instead of giving a solution he has started confusing us and also with a statement saying this can’t be repaired and needs to be dumped.

Post our complaint there has been no proper response from LG customer care, and there is no solution for their own product

Really dissapointing

I PURCHASED A MICROWAVE OVEN ON 01 SEP 2011 FROM GOENKA ENTERPRISES, DALHOUSIE ROAD, PATHANKOT. THE PRODUCT MADE BY LG ELECTRONICS & HOME APPLIANCES (INDIA) LTD, AND THE SELLER ALSO AUTHORISED DEALER OF THE ABOVE COMPANY. BEFORE THREE DAYS THE PRODUCT ACCURED A MINOR PROBLEM IN COOKING FUNCTION AND THE GRILL FUNCTION IS WORKING PROPERLY. IN THIS CONNECTION I PRODUCE THE PRODUCT BEFORE GOENKA ENTERPRISES ON 10 SEP 12 FOR RECTIFY THE PROBLEM. THE DEALER'S MECHANIC CHECK THE PRODUCT AND SAID THE MAGNETRON IN MWO WAS IN FAILURE CONDITION AND SAME MAY BE REPLACED. AND THE COST OF THE PART WAS 1500.00 + SERVICE CHARGE 250.00. AFTER SOMETIMES HE SAID THAT IT WAS NOT POSSIBLE TO REPAIR THE SAME DAY AND THE PRODUCT WILL BE DEPOSITED IN THE DEALERS WORKSHOP. AND THE OTHER THING WAS HE DOES NOT SUPPOSE TO RETURN MAGNETRON WHICH WAS FAILURE. I ARGUE WITH HIM HOW HE DID NOT SUPPOSE TO RETURN A FAILURE PARTS TO THE CUSTOMER. HE SAID THAT HE WAS READY TO RETURN MY PRODUCT WITHOUT REPAIRING. BUT HE ALSO CHARGED AMOUNT OF RS. 250.00 TOWARDS SERVICE CHARGES. I ASKED HIM THAT FOR WHICH PURPOSE YOU COLLECT THE SERVICE CHARGES FROM A CUSTOMER WITHOUT ANY SERVICE. BUT HE REPLIED ME THAT WE IDENTIFY THE PROBLEM OF THE PRODUCT AND THIS ALSO A KIND OF SERVICE. I ACCEPTED HIS CONDITION AND PAID THE ABOVE AMOUNT. I COMPELED HIM TO MAKE A RECEIPT FOR THE PAYMENT. BUT THE DEALER DID NOT ACCEPT THAT AND ARGUED WITH ME WITH VOLGURE WORDS. BEING A SERVING PERSON IN INDIAN ARMY I FEEL VERY DISTRESS AND I NEED A VALUABLE RESULT AGAINST THIS COMPLAINT AND AGAINST THE DEALER ALSO.
THANKING YOU,

YOURS FAITHFULLY,

(ASHOK KUMAR SAHU)

We have 26 inches LG LCD TV make: 2008. 26LC7R-TS.
We purchased AMC (Annual Maintenance Contract) from LG in 2011 for 3 year (exp 2014).

Serial No : 710SRDD58410
AMC Start Date : 03/07/2011
AMC end dat1 : 02/07/2014

In Aug 2012, TV stopped working. The technician informed us that the screen of the TV has problems but the company has stopped manufacturing the screen. The only solution according to them was that we will get a depreciated amount.

We want the product in working condition, we do not want money.The AMC promises that each and every part of the TV is replaceable. So LG should delivered what it has promised.



For the last one month we have been continuously requesting LG to find a replacement but it has been of no use. It is very easy for a MNC to say that it can not replace a product but it us consumers who have to suffer financial loss(in this case rs 20000.00 atleast) and stress.

i bought a LG MICROWAVE on Oct,2011 with a warranty of 1 year. Due to some technical problem it stop working so i issued complaint about it on Aug,2012 next day they come to our home and check that complaint and said that they will repair it soon. From that day they dint respond than i went to the dealer office from where i bought that microwave he said that within 2 days he will sent someone to repair that fault but i am not getting any respond from them nor they are sending anyone to repair my microwave.. and next month its warranty will expire. please tell me what action can i take against them.

Hi,
My Self G Ravi Kumar.I am having (LG Tv 21 inch) having a problem and i had call on 1st of Sept 2012 to LG Customer Care.([protected]) and having complaint no :RNA[protected]. they have told will get a call within 24 hrs but today is 8th of august..no one has called me till now even i follow with them atleast 6-7 times every time they were telling to call you in 24hrs.but no called till now.


Kindly take the necessary actions.

Regards,
Ravi
[protected]

I bought a LG washing machine (FL WD -80490NP) serial numbered:W-80490NP on 1.12.2010 at VASANTH & CO ,T.Na gar , Chennai BILL NO:2153 in the name of DIVYA .
I have registered complainant on 25.05.2012 to LG Customer Care, LG service engineer attend call on 29.05.2012. He analysis and suspected drum may be faulty due to that water leakage and noise occurring in washing machine, then he logged an request to LG service centre (contact no:[protected].

LG service people came and collected washing machine on 29.06.2012 to service centre by providing Job sheet - AC, Job No:[protected], product serial no:707PN-312,Model:WD-80490NP.

They have delivered the machine on 3.7.2012 without any change in machine with the same faulty machine.

After my complaint the service engineer came to my home.. He did something. After that there was no water leakage.

But after that, the washing machine is not taking water to wash and rinse the clothes.(taking very little water aroung 2 ltrs) We told the engineer about this.. He came and changed the board. We put the singnature in the form with the comment "under observation" (he didnt come after that)

Till now the problem continues. We are complaining again and again. But they are not properly responding.


Problems are coming frequently.
In the past one and half years we registered complaints so many times (different problems). We are not happy with our washing machine.
We want replacement of our washing machine.


Please do the needful.
Thanks and Regards,
Velu.

We are unhappy with the service and response provided by LG so far with reference to the below incident. We never received a response from LG for complaints so far inspite of several requests and complaints, kindly look into the below series of compliant:

21 Jul 12: RNA[protected] LG engineer confirmed that panel needs to be changed, no response further from LG.

03 Aug 12: RNA[protected] we had confirmed and requested LG to replace the panel, no response further from LG.

09 Aug 12: LG informed that panel is not available and LG shall provide the replacement or refund for panel (necessary documents for valid ID proof was provided to LG), until 05 Sep 12 no response from LG and after contacting, LG informed that no panels are available.

05 Sep 12, evening - RNA[protected], LG informed that old complaint has been cancelled as new compliant # provided by LG. On 05 Sep 12 LG informed that they have panel available, however this was rejected by another customer. Since this was rejected, we don't trust the quality of panel.

Mr. Manish/Mr. Jameel, service center in charge at Borivali, Mumbai has never provided proper response to our concerns in this regards. Hence, we request you to provide refund or replacement for the product that we have purchased from LG.

Please revert back for any more information required.


Vijay Gonal
+[protected]