LG Electronics Complaints & Reviews

I have purchased LG Double door refrigerator on 5th August 2010 from Gopalan Mall , Mysore road Bangalore. After one hour of delivery I noticed that the ice tray was broken and there was a big dent in the top left corner. Immediately I called customer care and lodged a complaint on that and the complaint reference number is [protected]. After four follow up, after a week , an LG customer care agent visited our house for inspection and given report to the company for "Replacement" of refrigerator.
Today (31st Aug 2010), I received a message saying that the "Your Service request C[protected] is Closed" and the reason was "Customer will call again" (My concern is why should I call again when I have already raised the issue once). When I called customer care regarding the same I got the information that it is closed because I have not submitted the bill(But I have submitted the required documents when the person from LG came for inspection).
When I called the person who visited for inspection (Number [protected]), he spoke to me very rudely and told me that the issue is still in PENDING , and also he told me that "THIS IS NOT THE TIME TO TALK", but according to my knowledge customer care should be 24/7. and that is not the way to talk to customer.
Because of all this above experience I just want to get rid of all my LG products (TV, Washing Machine , and Refrigerator etc) and go for some othere brand which provides the proper customer care and service .

Hi...I had bought a 480 l double door refrigerator from LG in Jun'12. The product has started giving problem since last one month. I have repeatedly submitted complaints but LG technicians have not been able to resolve the issue as the product has developed serious internal defects which is beyond repair.

This has caused mental harassment and agony as I am without fridge for last one month as LG has made a product using below standard parts which cannot be repaired. Now they are ready to Buy Back the fridge but want me to pay the bal amount summing up to Rs 54, 000.

Is this new form of extortion where u want your customers ( who reposed faith in your products) to pay for your poor standard of service and support. I always had high regard for your company and thought that LG stood for its customers but this experience has proved otherwise.

A company like LG should walk extra mile to ensure that its customers are fully satisfied, yet here is an incident when you guys are trying to make money from innocent customers.

May I kindly request the management to look into my case and the least I expect is that some one sitting in a responsible position speaks to me.

Thanks
Yogesh
Complaint No RNA[protected]
Mob [protected]

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LGe — VERY BAD customer service

Had bought an optimus one handset on 7 3 11. got a problem with it in just two weeks!! Kept restarting itself when i tried to switch it on. had given it to the LG service center. They have it with them for about two weeks and are still not returning it. They wont even say when they would!! Their service is very POOR!!

Dear Customer,

We regret the inconvenience caused to you. However, the complaint number which you have shared is incorrect. Kindly get your call registered again with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com. Thank you.

LG Service Team

LG - Split AC — No Cooling- Compressor Faulty

I have purchased a Spilt A/c Model No. LSN5CG3VF6 with 1.5 Ton Capacity on 18th April, 2010 from E-Zone Electronics Paschim Vihar and the same was installed on 19th April, 2010. Just 2 months have passed and from 21st June the AC was not cooling and a Complaint was lodged on 22nd June, 2010 morning at 8.00 A.M. vide Complaint Number C[protected] vide which we were informed that the Engineer will visit within 24 hours But after repeated reminders with no sight of Engineer coming to inspect I called Ms. Shobha Pandey on 24th June, 2010 by 2:00 pm who promised that by evening some engineer will definitely visit, but that also went in vain no one visited our house to inspect the problem in the Air Conditioner. Nearly we would have made 100 calls to the customer care number and also to Unique Aircon at last the engineer visited on 25th evening at around 6.00 pm and told that there is no gas and next day morning he will fill it up.

But again the same problem happened till evening 5.00 clock no Engineer visited and after repeated calls the engineer came at 6.00 pm on 26th June, 2010 and started filling the gas after 10 minutes he told that there is leakage problem so he will ask the office to lift the outdoor unit and after repair he will install the same on Monday evening. I argued and informed them, within 2 months if there is leakage problem, I want a new one to be replaced and not repaired. They said it is not possible, and I need to contact the dealer from whom I purchased the AC. On Visiting the dealer he called some Parvesh and told that the Compressor part will be changed to new one and then will be delivered to us latest by Monday

Till 7.00 pm on Sunday i.e. 27th June, 2010 no one visited us to lift the compressor which was dismantled by the Engineer and after repeated 5 calls to various people at last took the ac for repair.

On 28th June, 2010 without any calls from the engineers, we called the customer care and spoke to Mr. Ashish who told that by evening the outdoor unit will be despatched and by morning the engineer will visit to install the same.

After 30 minutes Mr. Malhotra called and told that the Outdoor Unit is not repairable and will be replaced and it will take 10 days. After which I called the customer care number[protected] where Mr. Sushil spoke to me and then escalated the call to Mr. Navin who in turn asked me to speak to Ms. Shobha Pandey , FYI she does not pick up the phone at all. whenever we call just the caller tone is set and it gets disconnected. Mr. Navin told that within 45 minutes he will call back, now the time I am writing this is to you is 10:45 pm till now no call has been received.

Kindly let me know why should the customer face problem after paying an amount of Rs. 25000 ?
What is the fault of customer ?
Is it buying LG Ac is blender mistake of the customer?
First impression is the best impression. Is this the kind of service provided by LG to their valued customer?

I need the replacement latest by 29th June, 2010 evening at 5.00 P.M. and the installation has to be done on the same day.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG Mobile — poor info about mobile handset

we purchase LG handset from subhiksha Baroda samta for purpose of GPRS internet connection they told use it was good for net connection with computer, but that mobile can not be conected with net n computer they told us to meet AIRTEL operator for settings but they also told us this phone can not be conected with GPRS computer. even than subhiksha staff told us to go to LG service station for check the inst.we suffer 20 days and still no solution

LG colour mobile — Lost of mobile

Dear Sir,

My mobile is lost plese block the number

Dear Sir,
I have bought a Maruti car(wagon R LXI, Reg NO.KA02-MC 1948) from M/S RNS Motors, Bangalore Sept'2007.Initial advance money I have paid in cash in Rs.5000.00 to the sales person Mr.Nigam Sharma of RNS Motors, Bangalore on 15/07/2009 was never accounted(Though acknowledged)& refunded, my repeated visit & requests did not fetched any result. I am informed that the the concerned person has done fraudulent dealing & absconding.
Seek justice & settlement of my money.
Thanks & Regards,
Shiben Sarkar

LG mobile phone — Bad Mobile

I have purchased LG GB 165 from Mobile Store from Star Bazaar at Andheri west on 26th March 2010.

In 15 mins i went back to them saying that mobile not working and they wiill change it on monday.

Today they are mentioning that mobile has to be sent to lg do for service form .... etc... etc

They are sheer cheaters and give fake talks at the time of purchase.

i had purchased lg mobile gw 300 after purchasing the mobile with in 48 hours my mobile speaker not working properly so i m going to retail shop nd retail shoper told me that its may be signal problum if you face problum again u come here immegataily after five to six days problum is same so i had go to the retail shop contineu retail shopers told me that u go to the service center my weekly off is sunday nd ur service cenetr off is sunday so mene time nikal ke apke service center gaya he told me that apka mobile kholke thik karenge but i m not agree because its a new set i told that u give me the new mobile why u open my new mobile but he not agree after ten days mobile is not working i have comlaned ur custmercare nd i m going contineu service center he told me that uska mother bord bhi changed hoga so i have not agry for this because mene naya mobile purchased kiya tha aur uske next day hi problum ho gayi nd itni sari problum agar new set me hogi to me kyu rakhu use so u give me the new mobile but told me that aisa nahi ho sakta i[censored] not changed my mobile i m going to consumer court

LG Mobile — colour setting for camera in lg mobile kp500

it will be good i[censored] can let me knw were is lg mobile repariring shop in mumbai as a cant adjust the camera colour effect mobile of lg kp500

LG mobile phone — WORKING PERSON VERY RUDE & NO FRIENDLY

on 2/12/2010 i bring my phone (km 900) for services, cause the screen sometime the sensor no good & can't answer call. (i already mention my phone problem and did't scrap my phone to the lady staff & she also mention on the letter of collection)

after 10 day, they sms me mention the phone is ready to collect. so i collect on next day, the phone was scrap, so i reject 1st time collection. your staff is no responsibility say maybe when you send for services that time already scrap. i show her the letter of collection mention that my phone is not scrap. (so she like no happy then say will change the cover for me)

after 10 day, they sms me again mention the phone is ready for 2nd collection, so i collect on next day and try the phone, when i call out , the phone screen totally no sensor at all. your staff 2nd no responsibility say maybe is problem of low battery,
so i mention to your staff, can your check properly the phone is 100% done then call me, cause i stay at jurong and need all the way down to coastway point just for the collection the phone (and my expired date on 02/05/2011. they say is technical problem, not they problem, anything just call the technical and also ask me personal go to alexander to repair the phone. ( this is my 2nd time to reject the collection.) (they say will double check the phone problem)

(after that i call the technical ask about my phone wats going on, they say will change one more time the screen for me and inform the phone is 10% done, so yesterday i go for 3rd time collection,
after check the sensor is very good (thank you so much) , but the phone more scrap (top & below) ,your another male staff very no responsibility & very rude say your phone brough from 2/5/2010 how can totally no scrap , (so i collected the phone and try to send to alexander to change the screen)

its your staff very responsibility????? if this is your phone ,did you will say like this.

i don't know how come the staff want to say untill like this (like i perpersly to find the problem for them and scold them , i'm the customer to buy the phone,i check properly my phone after services also wrong, why they need so rude talk to me. .

i very disappointed to buy LG phone and nobody inform me the battery is expired on 1/2 year when i brough the phone.

lg mobiles — bad service

I have a gd 510 phone and now having a problem of pcb.The pcb is not available with any of these service centres and they are making me run allover delhi.My phone is running still in warranty period.So I desperately want to inform the company that some one should help me by doing this favour by changing the pcb ..So i hope a reply from the authourised people.

LG Mobile — bad service provide

sir iam purchase your mobile setno. lg190 your service center not provide better service and they not solve the problem they can me told every time lie that your mobile phone sevice is going on or the shop are not provide me any solution. so requst to you please take him action. thanks

am trying to get battery for Lg mobile RD 5700 since last 15 days…

the battery is not available with general mobile/ mobile repair shops

..it is not available at R world…

.and it is not available at LG service centre at ghatkopar..sai service…they say they will get it soon.but i donnot know this soon will happen when..?..is it the type of after sales service LG provides……

..HORRIBLE…



CAN YOU DO SOMETHING ..

B K JAI

[protected]
MUMBAI

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Washing M/c — damaged part and no services inspite several reminders

I had purchased a wasing M/c from a dealer of LG Goods. The bottom part was a bit damaged which I happened to notice when a wire detached wghile washing clothes. Due to this the M/c was not working . I informed my dealer about this. A person came and repaired the wire, but while doing so the bottem part broke more and was very much damaged. I called my dealer as well as registered complaints on the toll free numbers o the company . More then a month has passed and no action has been taken and I am also not informed about the further process. My family has to suffer physically as well as mentally inspite of spending so much money for comfort. Kindly help me out in this regard

Washing Machine — Non-Service inspite of repeated reminders

I have been calling the customer complaint cell which I think is the standard call center taking all the complaints. I have been following up with these guys but no one has visited my place to check my washing machine and get it fixed. It is really disappointing to know that the brand like Whirlpool has failed to meet its SLA which is 4 hrs post the complaint gets registered at the call center.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG — Replacement because of non satisfaction of split ac

I purchased one .75 AC from Khanna Bros.SCO 5 Madhaya Marg Chandigarh against Bill No. 7495 Model no. LSA2BWIAFI Serial No. 902HAWS00481 for my small room measuring 10 ft 8 ft as per the company specifications (LG)BUT within one day of installation/purchase I complained to the dealer and to the LG India but the same has not bee replaced by another one or by higher capacity as I shown my intention to pay for the higher. The customare care told me that it can by replaced only if the dealer from where I have purchased recommends and the dealer is not ready for that. I am helpness and have been approaching the dealer and customer care but till date nothing has been done in this regard.

split a/c — compressor has failed

Sir,
it is 1year 6 months before that i have bought this a/c from cool traders santacruz
No one ever came to give free service itill date.
Now on our complain they came after 7 days to tell us we need to pay service charges other parts charges etc then too they dont promise to replace the compressor which according to us is in warranty as we were told it has 5 years warranty
We feel cheated by a company like vediocon whom we use to held in high esteeem .

with hard feeling
Motwani

It is true vedioconservices are become bad to worst
Good save the buyer

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team