LG Electronics Complaints & Reviews

Me and my family used to be a patron of LG Products, starting from Washing machine, microwave, refrigerator ..and our new 42 inch LCD Flat screen TV, but recently we are really facing great issues with the companies after sales service..
Our front loader Washing machine was giving some trouble for which we logged a complaint its been 3 months and following up regularly - but the service section seem to be too reluctant to listen to our problem. Things are getting out of patience after all we spend our hard earned money - I am thinking to going for the Consumers Affairs Court. Does any one know the nodal officer for LG Consumer Electronics, or what shall I do to get at least the bare minimum service from the company....I just cannot dispose off my Washing machine and get another one.

Dear Team Lease,

I was an Employee for teamlease in Lg electronics in Hyderabad. I have resigned 4 months ago, I hav got a mail regarding my employee code and password back later, but now i need to submit my pay slip and joining letter etc. to submit for my P.F. But the problem is i think i hav forgot or my account has been deactivated, whereas i cant access my employee account. My Employee id is 497567 and my mail id is [protected]@ymail.com. Im looking forward to get soon reply and help.

Sincerely,
Sayed Asif Nawab.

I registered my complaint on 19th September and till date the issue isnt resolved, even after 10 days. I have to live without nonfunctioning refrigerator.The complaint number is RNA[protected]. The service response is pathetic and I had to send my family member to the service centre daily for response.Customer care is useless, they always says complaint would be attended within 24 hrs and never bother to verify if its done or not. PATHETIC IS THE WORD STAY AWAY FROM LG ELECTRONICS.I am living with my poor quality of sideby side LG refrigerator.

Dear sir,
This is to inform you that i have a double door LG refrigerator model no.GL-B217BTJ- which suddenly stopped working. After i complained in the company, a technician came to check it on 7th of September, 2012. He said that the circuit was not working and he will come the next day to change it. Since he did not come back and gave no feedback , i called again in the company to find out that was when i was informed that it will take another 3 to 4 days as the parts were not available at that moment.
After ten days another technician came and said the compressor is not working, High Ampere and will have to fill in the gas.
After two more days the third technician came and said that the cooling coil is not working along with the compressor.
On 25th of September,2012, i got a call in the morning from LG company saying that since their technicians have been sent many times and have not been able to solve the problem so he would send a van to get the machine collected from my house and get repaired at their workshop to which i agreed immediately.
Since no one came the whole day,i called them up at 5 pm, i was told that their pick up man refused to come to my house to collect the machine due to which they did not send anyone.
After lot of discussion with the person in charge at the service center, he admitted this particular refrigerator might be defective. I am totally convinced by now that have been given a defective piece or the model of this kind is defective. If this is the way they are handling my problem when my fridge is new ,i wonder what will happen later. I request you to kindly replace my defective refrigerator with a new one.
I am very unhappy and disappointed with the service of such a reputed company. I do not get any feedbacks. Everytime a new technician comes with a new problem and does not even solve it. One of the so called technicians also had the audacity to ask me if he should fit in all the parts of the fridge back that he has opened or he should leave it all uninstalled. All my perishable stuff that i had stored in the defreezer has obviously become rotten. I am truely unsatisfied and have made a big mistake in trusting in your company and buying such an expensive product.
I request you to look into the matter as soon as possible as it has already been 20days, my problem is unsolved.
Thanking you,
G.M.Jalan
Quila house,
Quia road,
Patna city,
Patna 800008
Bihar
Mobile no[protected]
[protected]

respected sir before go to consumer court i just want to file against service of lg. my product is in warranty and i file complaint several times in the no mention below but some time they gave me fake no of asha rani [protected] which is switch off and some time said go to senior i dont care and even dont register my complaint. kindly check the conversation of 25/09/2012 then u will see how much badly customer care people intract with customer. after 35 hours lg representative come to resolve the problem and told me that it will take 10 days to solve the problem , and customer care said u need to wait and gave me fake no,s mention above suerly i m going to consumer court ,because of bad behavour

ph [protected]

Bought LG LCD Tv , model LGCS560 from shoppingindiatimes .com and after I received it I found that TV is having a panel problem and a motherboard problem where I am experiencing a black spots on screen and also tv goes off anytime.
Tried lodging the complaint number of times to LG customer care but no use , also tried several times calling LG sevice desk to my nearest station but again useless as no one gives damm to it. feeling very much cheated and harrased as this product costed me 42000.
Product bought in june 2012. I tried contacting indiatimes shopping website for the help as product brought from them but they are saying to contact LG for the same.
Feeling helpless, pls. help.

dear sir,
I m saikat, i buy a LG TV 8/09/12 but within a week this color have been changed, and sound quality up and down, i complain this product where it buy and one service man came and he maintain it but one day past my TV color same !

I am using lcd tv of LG electronics, they have replaced P.C.B during warranty now after few days same problem came again now it is under warranty and company is replacing but how we can trust on product for future. I want my whole product should replaced rather THEN CHILD PART.
After sending mails to mr amit aggarwal and mr Gulati i am not getting proper answer.

RNA[protected] MY MOBILE : [protected]

Dear Sir/Madam

I am continuously putting this below mentioned complaint, but did not get any reversal till date from LG care. When can i anticipate the solution.

"I purchased a LED model no. (LG LS3700) 32'' from delhi. i made a
request to install the tv at my home at meerut up. After the engineer
visit at home i found that screws given in the pack was not fitiing in
the table stand as said by lg service engineer. He was telling me that
he will collect the correct screws from local service centre at meerut
and fit it.
He did not come till date. I made a request again at call centre for
the same. today on 10 sep 2012 i received a call from the local
service centre, the person was telling me that you have to collect the
screws from delhi not from here and we will not send any service
engineer again. you may call to call centre. His way of talking was
not acceptable.
Can you please let me know for getting some screws i' ll have to visit
the delhi once again or it can be solved from the local service
centre. Pls provide me the solution asap and take necessary action
against the local service centre at meerut."

Regards
Nitin Trivedi
+91-[protected]

I purchased LG refrigerator(190 L) just 1 day before in Pune. Before purchasing dealer was offering me all the facilities like home delivery, demo for refrigerator, conformation of delivery. But as soon as I paid the money just after a single day the dealer changed his language to deal with customer. Right now he is avoiding my call, saying we will not give you Demo, we don’t provide such service. So I have complaint on LG dealer and on company also if company is also offering same kind of service.
Due to this and as I paid Rs.12,000/- My whole family is in tension, and if you are offering such bad service just after 1 day of purchase then I don’t want your service and product too.

Dear Sir/Madam,

I have a LG window AC 1.5 Ton, it is 4 years old now so i took a AMC for next 4 years from LG itself. i had a problem at the time of mid of May 12, Service center guys come and collect my AC and said that they will return after a week as its compressor is not workings, so that's why they have to change it, but after several reminders i got my AC after a one and half month after paying transportation charges for that, which is Rs. 250. Again I had sent a complaint on 9th Aug. 12 because it is not giving effective cooling and Ice is frosting behind filter, but that complaint is still showing pending and now after so many calls i had done another complaint to LG Service center on 20th Sep. 12, they are charging me again transportation charges fro taking my AC from home to his service center which is just 2.5 KM. In AMC document it is not mentioned that transportation is extra.

I had been contacted and the people of him didn't able to rectify it, but they are able to completely ruin it . Now the condition of that Ac is completely dead. Now I shall not give any person to touch it, I want to get it changed it with new one.

Hope you people will hurry up with your activities.

Please rectify this problem as i already given AMC for my AC which is not giving proper cooling since last 5 months.

Thanks
Ajay Jugran
2B/791, 2nd Floor
Vasundhara, Ghaziabad
[protected]

SIR,
I HAVE PURCHASED LG LCD TV ON 12.9.2011.IT GONE OUT OF ORDER ON 8.9.2012.I LODGED COMPLAINT TO DEALER OF GODHRA.
HE TOLD ME THAT COMPANY PERSON WILL SOLVE YOUR PROBLEM WITHIN 24 HOURS. AFTER LAPSE OF 6 DAYS I CONTACT
CUSTOMER CASE OF L.G. COMPANY TECHNICIAL CAME AFTER 7 DAYS HE ONLY SEE THE LCD AND TOLD ME THAT SOME PARTS IS
REQUIRED TO BE CHANGED AND WILL COME AFTER 7 DAYS. AS PER PROMISE BY CUSTOMER CARE OF L.G. CUSTOMER COMPLAINT
IS SOLVED WITHIN 24 HOURS. THIS IS TOTALLY LIE. TODAY AFTER 18 DAYS COMPANY PERSON CAME AND CHECKED LCD AND TOLD
ME THAT ONE ANOTHER PARTS IS REQUIRED TO BE CHANGED AND WILL COME AFTER 7 DAYS. SIR I AND MY FAMILY IS LIVING WITHOUT LCD SINCE LAST 15 DAYS.EVERY TECHNICIAL IS TEELING DIFFERENT THINGS AND TWISTING THE MATTER AND HARRASING ME AND GIVING MENTAL TOURCHARING TO ME AND MY FAMILY AS TV IS MOST ESSENTIAL IN THIS DAYS.AS PER MY EXPERIENCE LG COMPANY HAS NO QUALIFIED TECHNICIAL AT PANCHMAHALS AND NO OFFICER IS READY TO SOLVE MY PROBLEM IMMEDIATELY.ALL ARE PASSING TIME AND HARRASING ME. SIR, WHY FIRST TIME MY TV NOT CHECKED COMPLETELY? WHY AFTER 15 DAYS SECOND TIME TECHNICIAL IS TELLING ANOTHER THINGS? IS IT NOT DUTY OF COMPANY TO SEND QUALIFIED TECHNICIAL WHO CAN AT ONCE CHECK AND DECIDE THE FAULTOF MY TV.? SIR,I AM TIRED FROM LG COMPANY AND LG COMPANY IS SENDING NEW TECHNICIAL INSTEAD OF THOSE WHO HAS CHECKED FIRST TIME.I HAVE SO MANY EMAIL TO HIGHER OFFICIALS AND ALSO TELEPHONICE TALKED WITH HIM, BUT ALL ARE PASSING TIME.THE MAIN MOTTO OF LG COMPANY IS TO HARRASE CUSTOMER INSTEAD OF GIVING QUICK SERVICE IN THE CRUSICAL COMPITION AS PER MY PERSONAL OPINION. I AM FULLY DISSATISFIED WITH THE SERVICE GIVEN BYME BY LG COMPANY TO ME.
SO MY COMPLAINT IS THAT WHY MY PROBLEM IS NOT SOLVE AFTER LAPSE OF 15 DAYS.?WHY CUSTOMER CARE IS TELLING THAT OUR PERSON WILL CONTACT YOU WITHIN 24 HOURS?WHAT IS THE USEOF TELLING LIE TO THECUSTOMER? WHY FIRST TECHNICIAL NOT CHECKED MY TV COMPLETELY WHEN HE CAME FIRST TIME? WHY ANOTHER TECHNICIAL SEND TO MY HOUSE AFTER 15 DAYS? WHY PARTS WILL TAKE 7 DAYS TO COME? WHY ASSURANCE IS GIVEN TO ME THAT YOUR COMPLAINT WILLSOLVE WITHIN 24 HOURS?IT IS YOUR SERVICE TO THE CUSTOMER? YOU ARE MAKING FOOL TO ME? I WILL CANVASS IN MY CITY NOT TO PURCHASE LG PRODUCT BECAUSE AFTER SALE SERVICE IS VERY POOR OFYOUR COMPANY.

SUNIL SONI'
AT.SHEHERA
DIST.PANCHMAHALS
STATE .GUJARAT

DEAR SIR.

I HAVE BOUGHT TV FROM DUBAI AND GIFTED TO MY BROTHER, MODEL NO 32LK330, IN JUNE 20111,COMPLAINT WAS LODGED TO LG CUSTOMER SERVICES AGRA,
FIRST THEY REFUSED TO TOUCH, AFTER SHOWING THE INVOICE, THEY SAID MODEL IS DISCTONUED AND THERE ARE NO SPARE PART IN INDIA.

THEY ARE NOT RESPONDING AS TO WHEN AND HOW MY TV WILL BE REPAIRED.

I have microwave oven from LG (so called renowned brand) .
This instrument is not working for last 2 weeks .
I made a complaint on LG customer care and my complaint registration no is "RNA[protected]" on 15th September 2012.
Someone from the LG visited us on 17th September 2012 and said one part is faulty in the instrument and he will come back with thee part to be repaired on the same day. He did not revert back to us till date (i.e. 22nd September 2012).
When we called the customer care again then representative (Prakash) there told us that your complaint (aforesaid) is cancelled as it was not resolved within 48 hours. He then asked to register a new complaint when we requested him to continue with old complaint as this got cancelled without resolving the problem and not for any valid reason . He said NO it and when we insisted on continuation of the old complaint then he said that we can go wherever we want but this is the rule of thee company (LG) that if any complaint is not resolved within 48 working hours then it gets cancelled automatically and customer has to make the fresh complaint . This is not understood to me. How can any complaint be cancelled if it is not resolved within 48 hours . Seems by doing so customer care division improves their own record internally for not sitting on complaints with UNRESOLVED status .
I would further request to the concerned authority to take appropriate action against company for such bad practices.

Thanks,
Ravindra Kumar Shrivastava
C-67, Sector-39, Noida
Cell : [protected] , [protected]

my LG washing machine is under repair since 45 days and no action is taken as on date. As a matter of formality, Rep visited once and thereafter no action. Goa as such has a poor unqualified personnel and no proper idea. For this effect company SMS for confirmation/ satisfaction of services was sent as dis-satisfaction from me . Even then there is no follow up. My question is once customer has given reply as not satisfied and absolutely any action after that then why do they confirm about customer satisfaction , when there is no action. My all products of house hold are of LG, but now i am very dis-satisfied about services. Please kindly initiate necessary action on priority to restore my washing machine, and required action aganist poor services of vasco goa area.

I ASHFAQUE SHAIKH PUCHASE IN CASH NEW MODEL SIDE BY SIDE LG REFRIGERATOR ON DATED 16/11/2011 TO SNEHANJALI RETAIL PVT LTD KALYAN (WEST) SHOW ROOM AFTER 10 MONTH IAM GETTING MULTY PROBLEM IAM DOING COMPLAINT IN LG SERVICE CENTER BUT THEY CANT GIVE ME RESPONCE TO SOLVE MY PRODUCT PROBLEM SO I NEEDED REPLACE OF THAT PRODUCT IAM VERY HELP LESS TO SOLVE THAT PRODUCT PROBLEM.
YOUR FAITHFUL

ASHFAQUE SHAIKH

I had logged a complaint (ref no:[protected] on 7th September 2012 and have repeatedly followed up with thier service centre here, but the complaint has not been attended till date ( 20.09.2012). When I check with thier toll free customer care number I am told that the service centre has advised that they need to reschedule the visit as I am not available, which is a lie as I am not only available but have been following up with their local serice centre who keep promising that person will come within 2 days but nobody has turned up till date.

R.Radhakrishnan

I have purchase LG Laptop one year ago and within one year my hardisk is fail and it is replace and than keyboard fail so my complaint is that I have purchase LG laptop and i am suffering lot.

To CRO

LG India

I have made repeated service requests for my LG refrigerator for the past one and half month. I initially complained for loss of cooling for which engineer from We care services S7A Suraj Nagar, Azadpur Delhi came and reported gas leak. The gas was refilled and i was charged the full amount (1400/-) (receipt number 3689 ) visit charges and the gas charges and i was given a guarantee for 3 months against any gas leakage. However within a few days the fridge started malfunctioning again, i lodged the complaint and some minor repairs were carried out and was assured that it would work fine. Couple of weeks later it again reported loss of cooling to which i complaint to the LG service center and also the service provider. Its been 4 times that i had to complain for the same problem, but Lg technicians and engineers failed to stop the leak or understand the actual fault. My repeated requests and complaints have fallen on deaf ears, the service provider has stopped responding so much such that they have even stopped picking my calls. Even after paying the full amount as asked by the company i am being harasses unnecessarily. The company takes the responsibility to serve its clients against the errors in workmanship during the guarantee period which they have refused to acknowledge. Comp no. RNA[protected] on 13th Sept, RNA[protected] on 31 August, RNA[protected] on 16 August, RNA[protected] on 10 August, RNA[protected] on 1 August. Every time i am given repeated assurance for on time service. Its 5 days n the complaint is still not acknowledged. Please address the issue urgently as i am without a functional refrigerator for past 6 days.

Hope for early resolution of the complaint.
Regards

Dr Ashish Kapoor
Hno 2347, hudson line
2 floor, GTB Nagar
Delhi 9

M [protected]

My washing machine (LG-WP 9031) broken down on 4/09/2012. I called the customer service on [protected] on 5/09/12 for a technician to fix it (Ref No- RNA[protected]. I was told that a technician is booked to attend in the next 24hours.

I waited for 24 hours and no one contacted me. I called the customer service again on 6/09/12 and being told that an urgent reminder is sent to the technician and will attend in the next 24 hours (Ref No. RNA[protected]. I waited again for 24 hours again and nothing has happened. I contacted the customer service again on 07/09/12, on 09/09/12 and on 10/09/12. Every time I was being told that an urgent reminder is sent and to wait for 24 hours. I hope you can imagine how much every household depends on Washing machines especially the big families like mine with lot of children.

I complained this matter to LG and they emailed me that they will forward it to the branch office in order to take immediate step in this matter on 11/09/2011. nothing happened until 13/09/12. somebody called from LG to say they are waiting for a spare part to be available and it is going to take two weeks for that to arrive. I emailed LG expressing my dis-satisfaction again and got a reply saying they have forwarded my issue to concerned Area Service Manager so that an immediate step can be taken and ask me to contact the Area Service Manger Mr Rajesh P on his
mobile number [protected]. I called this number many times but the call is not being answered. I emailed LG again on 15/09/12 and got another reply that the issue is forwarded to concerned Branch Service Manager so that an immediate step can be taken in this regard and don't to hesitate to contact the Branch Service Manger Mr. Shinu S Kottaram on his Contact number [protected]. i tried on this number but nobody is picking up or returning the call. Again I emailed LG on 18/09/12 asking the complaints procedure. no reply received yet.

I am embarrassed of being ignored. I have my limitations as being a house wife and mother of 4 little children whose clothes are already piled up in a room for washing. please do the needful.

Thank you Yours sincerely,

Mrs. Shimal Santo
Vattakuzhiyil House
Purapuzha
Vazhithala
Thodupuzha
Idukki Dist
Kerala State
INDIA

[protected]
[protected]@gmail.com