LG Electronics Complaints & Reviews

SIR,
I HAVE PURCHASED LG LCD TV ON 12.9.2011.IT GONE OUT OF ORDER ON 8.9.2012.I LODGED COMPLAINT TO DEALER OF GODHRA.
HE TOLD ME THAT COMPANY PERSON WILL SOLVE YOUR PROBLEM WITHIN 24 HOURS. AFTER LAPSE OF 6 DAYS I CONTACT
CUSTOMER CASE OF L.G. COMPANY TECHNICIAL CAME AFTER 7 DAYS HE ONLY SEE THE LCD AND TOLD ME THAT SOME PARTS IS
REQUIRED TO BE CHANGED AND WILL COME AFTER 7 DAYS. AS PER PROMISE BY CUSTOMER CARE OF L.G. CUSTOMER COMPLAINT
IS SOLVED WITHIN 24 HOURS. THIS IS TOTALLY LIE. TODAY AFTER 18 DAYS COMPANY PERSON CAME AND CHECKED LCD AND TOLD
ME THAT ONE ANOTHER PARTS IS REQUIRED TO BE CHANGED AND WILL COME AFTER 7 DAYS. SIR I AND MY FAMILY IS LIVING WITHOUT LCD SINCE LAST 15 DAYS.EVERY TECHNICIAL IS TEELING DIFFERENT THINGS AND TWISTING THE MATTER AND HARRASING ME AND GIVING MENTAL TOURCHARING TO ME AND MY FAMILY AS TV IS MOST ESSENTIAL IN THIS DAYS.AS PER MY EXPERIENCE LG COMPANY HAS NO QUALIFIED TECHNICIAL AT PANCHMAHALS AND NO OFFICER IS READY TO SOLVE MY PROBLEM IMMEDIATELY.ALL ARE PASSING TIME AND HARRASING ME. SIR, WHY FIRST TIME MY TV NOT CHECKED COMPLETELY? WHY AFTER 15 DAYS SECOND TIME TECHNICIAL IS TELLING ANOTHER THINGS? IS IT NOT DUTY OF COMPANY TO SEND QUALIFIED TECHNICIAL WHO CAN AT ONCE CHECK AND DECIDE THE FAULTOF MY TV.? SIR,I AM TIRED FROM LG COMPANY AND LG COMPANY IS SENDING NEW TECHNICIAL INSTEAD OF THOSE WHO HAS CHECKED FIRST TIME.I HAVE SO MANY EMAIL TO HIGHER OFFICIALS AND ALSO TELEPHONICE TALKED WITH HIM, BUT ALL ARE PASSING TIME.THE MAIN MOTTO OF LG COMPANY IS TO HARRASE CUSTOMER INSTEAD OF GIVING QUICK SERVICE IN THE CRUSICAL COMPITION AS PER MY PERSONAL OPINION. I AM FULLY DISSATISFIED WITH THE SERVICE GIVEN BYME BY LG COMPANY TO ME.
SO MY COMPLAINT IS THAT WHY MY PROBLEM IS NOT SOLVE AFTER LAPSE OF 15 DAYS.?WHY CUSTOMER CARE IS TELLING THAT OUR PERSON WILL CONTACT YOU WITHIN 24 HOURS?WHAT IS THE USEOF TELLING LIE TO THECUSTOMER? WHY FIRST TECHNICIAL NOT CHECKED MY TV COMPLETELY WHEN HE CAME FIRST TIME? WHY ANOTHER TECHNICIAL SEND TO MY HOUSE AFTER 15 DAYS? WHY PARTS WILL TAKE 7 DAYS TO COME? WHY ASSURANCE IS GIVEN TO ME THAT YOUR COMPLAINT WILLSOLVE WITHIN 24 HOURS?IT IS YOUR SERVICE TO THE CUSTOMER? YOU ARE MAKING FOOL TO ME? I WILL CANVASS IN MY CITY NOT TO PURCHASE LG PRODUCT BECAUSE AFTER SALE SERVICE IS VERY POOR OFYOUR COMPANY.

SUNIL SONI'
AT.SHEHERA
DIST.PANCHMAHALS
STATE .GUJARAT

DEAR SIR.

I HAVE BOUGHT TV FROM DUBAI AND GIFTED TO MY BROTHER, MODEL NO 32LK330, IN JUNE 20111,COMPLAINT WAS LODGED TO LG CUSTOMER SERVICES AGRA,
FIRST THEY REFUSED TO TOUCH, AFTER SHOWING THE INVOICE, THEY SAID MODEL IS DISCTONUED AND THERE ARE NO SPARE PART IN INDIA.

THEY ARE NOT RESPONDING AS TO WHEN AND HOW MY TV WILL BE REPAIRED.

I have microwave oven from LG (so called renowned brand) .
This instrument is not working for last 2 weeks .
I made a complaint on LG customer care and my complaint registration no is "RNA[protected]" on 15th September 2012.
Someone from the LG visited us on 17th September 2012 and said one part is faulty in the instrument and he will come back with thee part to be repaired on the same day. He did not revert back to us till date (i.e. 22nd September 2012).
When we called the customer care again then representative (Prakash) there told us that your complaint (aforesaid) is cancelled as it was not resolved within 48 hours. He then asked to register a new complaint when we requested him to continue with old complaint as this got cancelled without resolving the problem and not for any valid reason . He said NO it and when we insisted on continuation of the old complaint then he said that we can go wherever we want but this is the rule of thee company (LG) that if any complaint is not resolved within 48 working hours then it gets cancelled automatically and customer has to make the fresh complaint . This is not understood to me. How can any complaint be cancelled if it is not resolved within 48 hours . Seems by doing so customer care division improves their own record internally for not sitting on complaints with UNRESOLVED status .
I would further request to the concerned authority to take appropriate action against company for such bad practices.

Thanks,
Ravindra Kumar Shrivastava
C-67, Sector-39, Noida
Cell : [protected] , [protected]

my LG washing machine is under repair since 45 days and no action is taken as on date. As a matter of formality, Rep visited once and thereafter no action. Goa as such has a poor unqualified personnel and no proper idea. For this effect company SMS for confirmation/ satisfaction of services was sent as dis-satisfaction from me . Even then there is no follow up. My question is once customer has given reply as not satisfied and absolutely any action after that then why do they confirm about customer satisfaction , when there is no action. My all products of house hold are of LG, but now i am very dis-satisfied about services. Please kindly initiate necessary action on priority to restore my washing machine, and required action aganist poor services of vasco goa area.

I ASHFAQUE SHAIKH PUCHASE IN CASH NEW MODEL SIDE BY SIDE LG REFRIGERATOR ON DATED 16/11/2011 TO SNEHANJALI RETAIL PVT LTD KALYAN (WEST) SHOW ROOM AFTER 10 MONTH IAM GETTING MULTY PROBLEM IAM DOING COMPLAINT IN LG SERVICE CENTER BUT THEY CANT GIVE ME RESPONCE TO SOLVE MY PRODUCT PROBLEM SO I NEEDED REPLACE OF THAT PRODUCT IAM VERY HELP LESS TO SOLVE THAT PRODUCT PROBLEM.
YOUR FAITHFUL

ASHFAQUE SHAIKH

I had logged a complaint (ref no:[protected] on 7th September 2012 and have repeatedly followed up with thier service centre here, but the complaint has not been attended till date ( 20.09.2012). When I check with thier toll free customer care number I am told that the service centre has advised that they need to reschedule the visit as I am not available, which is a lie as I am not only available but have been following up with their local serice centre who keep promising that person will come within 2 days but nobody has turned up till date.

R.Radhakrishnan

I have purchase LG Laptop one year ago and within one year my hardisk is fail and it is replace and than keyboard fail so my complaint is that I have purchase LG laptop and i am suffering lot.

To CRO

LG India

I have made repeated service requests for my LG refrigerator for the past one and half month. I initially complained for loss of cooling for which engineer from We care services S7A Suraj Nagar, Azadpur Delhi came and reported gas leak. The gas was refilled and i was charged the full amount (1400/-) (receipt number 3689 ) visit charges and the gas charges and i was given a guarantee for 3 months against any gas leakage. However within a few days the fridge started malfunctioning again, i lodged the complaint and some minor repairs were carried out and was assured that it would work fine. Couple of weeks later it again reported loss of cooling to which i complaint to the LG service center and also the service provider. Its been 4 times that i had to complain for the same problem, but Lg technicians and engineers failed to stop the leak or understand the actual fault. My repeated requests and complaints have fallen on deaf ears, the service provider has stopped responding so much such that they have even stopped picking my calls. Even after paying the full amount as asked by the company i am being harasses unnecessarily. The company takes the responsibility to serve its clients against the errors in workmanship during the guarantee period which they have refused to acknowledge. Comp no. RNA[protected] on 13th Sept, RNA[protected] on 31 August, RNA[protected] on 16 August, RNA[protected] on 10 August, RNA[protected] on 1 August. Every time i am given repeated assurance for on time service. Its 5 days n the complaint is still not acknowledged. Please address the issue urgently as i am without a functional refrigerator for past 6 days.

Hope for early resolution of the complaint.
Regards

Dr Ashish Kapoor
Hno 2347, hudson line
2 floor, GTB Nagar
Delhi 9

M [protected]

My washing machine (LG-WP 9031) broken down on 4/09/2012. I called the customer service on [protected] on 5/09/12 for a technician to fix it (Ref No- RNA[protected]. I was told that a technician is booked to attend in the next 24hours.

I waited for 24 hours and no one contacted me. I called the customer service again on 6/09/12 and being told that an urgent reminder is sent to the technician and will attend in the next 24 hours (Ref No. RNA[protected]. I waited again for 24 hours again and nothing has happened. I contacted the customer service again on 07/09/12, on 09/09/12 and on 10/09/12. Every time I was being told that an urgent reminder is sent and to wait for 24 hours. I hope you can imagine how much every household depends on Washing machines especially the big families like mine with lot of children.

I complained this matter to LG and they emailed me that they will forward it to the branch office in order to take immediate step in this matter on 11/09/2011. nothing happened until 13/09/12. somebody called from LG to say they are waiting for a spare part to be available and it is going to take two weeks for that to arrive. I emailed LG expressing my dis-satisfaction again and got a reply saying they have forwarded my issue to concerned Area Service Manager so that an immediate step can be taken and ask me to contact the Area Service Manger Mr Rajesh P on his
mobile number [protected]. I called this number many times but the call is not being answered. I emailed LG again on 15/09/12 and got another reply that the issue is forwarded to concerned Branch Service Manager so that an immediate step can be taken in this regard and don't to hesitate to contact the Branch Service Manger Mr. Shinu S Kottaram on his Contact number [protected]. i tried on this number but nobody is picking up or returning the call. Again I emailed LG on 18/09/12 asking the complaints procedure. no reply received yet.

I am embarrassed of being ignored. I have my limitations as being a house wife and mother of 4 little children whose clothes are already piled up in a room for washing. please do the needful.

Thank you Yours sincerely,

Mrs. Shimal Santo
Vattakuzhiyil House
Purapuzha
Vazhithala
Thodupuzha
Idukki Dist
Kerala State
INDIA

[protected]
[protected]@gmail.com

NO ACTION / MISBEHAVIOR BY LG REP.
1. I bought an LG WASHING MACHINE, Make : WD10490TP, Dated : 10 June 2009, from Pathankot, Punjab.
2. Presently i am at Meerut for the last one year. Recently my washing machine stooped working on 30 Aug 12.
3. A complaint was launched on 1 Sep 12 ( Rna No[protected] on helpline no [protected]. No engineer rep came for 2 day.
4. Again a complaint was launched on 4 Sep 12 (Rna No[protected] on helpline no [protected]. Next day an Engineer rep came (Mr Imran) who without looking or checking the machine said that the washing machine has to be sent to service center. when my wife insisted that you please at least check the machine physically he started arguing and said that the only way is to send it to service center. To our horror the man was very rude and refused to check the washing machine physically.
5. Again a complaint was launched at helpline no, where they promised to send another rep after info the incident that took place. After two days another engineer came( Ph No [protected]) who opened the washing machine and said that the motor has gone and need to be replaced. He took 100/- Rs and assured that he will replace the morter here. Well it has been 10 days plus and still no action has been taken, furthermore the individual or the company has not bothered to inform us about the status of mortar. The Engineer has stopped picking our phone also.
6. Even the area office (Ph No: [protected]) has been uncooperative and is not sharing any info or assurance to help.
7. Its been almost one month of suffering , numerous calls and holds with absolutely no help or assurance from LG Care from Meerut. On top of that the Engineeer rep are rude and and misbehaving with lady.
8. Hoping for favourable response.

regards,
Hemant Lohan
268/2,
Bank Street,
Meerut Cantt,
Meerut
Ph No : [protected]

LG person came to service my microwave oven 2 months back. He left it in open condition. Now call center responds and gives a phone no. all the time That no never responds. the appliance is lying idle.no persons come to service. it is only lip service.

== A R Sit
[protected], [protected]

Dear Sir,

I am a retired Senior Citizen . I purchased this lg oven and a fully automatic top loadin lg washing machine a few years ago. I had faith in your service and thought this is a good buy for 25000 rs. (both together). Recently this oven started working the moment I switch on the plug. I registered a complaint at your customer service and a technician came and checked and said that the front control panel has to be changed. Today I was disappointed to get a phone call from the same technician that the panel is no more available as the model is no more now.

I have an Aqaguard water purifier from Eureka Forbes. I would like to mention that though it is a very old machine, they have changed the parts into the new type without incurring any expenses from my side. When they make new products, the parts are suitable for the old ones as well. I will appreciate if all companies can learn this and help senior citizens like us who cannot afford to buy new types every time something goes wrong with some small parts.

Can you do anything to help?

yours faithfully,

disappointed customer.

Sir,
I have entered into an Annual Maintenance contract with LG Electronics for 3 years in respect of refrigerator purchased from them. I submitted one compalint with the company under No: RNA[protected] dt. 31.07.2012, with regard to problem regarding the vegetables stored in the fridge getting spoiled due to excess moisture and the bulb not working. The technician of the company after checking the fridge informed me that the plastic out let pipe of the fridge needs replacement. He further informed that he will be making a requisition to the company for supply of the pipe and bulb at the earliest. After hearing nothing from the company for long time, I took up the matter with the customer care of the comapny. I was informed that the parts needed to be replaced are in the transit. This happened 4 times. However on 01.09.2012, I was informed by the Service Engineer of the Company in Ahmedabad that they have received the parts to be replaced. Since I was moving out of Ahmedabad ,I requested him to do the needful after my return.

Today I made a call to the customer care centre on telephone No:[protected], and I was informed by the Customer care Officer to Contact Customer care centre, Ahmedabad on Telephone No"s: [protected] & [protected]. Inspite of my best efforts I have failed to have any response on these No's. I tried to contact Service engineer on his personal Mobile No. He suhheted for re-lodging the complaint. This is really frustrating. Kindly help.
[protected]@yahoo.co.in Tel. No: [protected].

Shop details :- The mobile store Limited
G-1, Community Center, Vikesh Chamber,
Paschim Vihar, Delhi[protected]

VATTIN : [protected]
CSTTIN : [protected]
servuce Tax Reg : AACFE1386KST001

DATE OF PURCHASE ;- 17/09/2012

CUSTOMER Mobile Number [protected]

Invoice No - 16333/7295880

Product details ;
LG T375
[protected]


I have a 1000 Euro Vucher discounts. Which was to expire Vucher. Therefore, the amount of 1000 Euro is returned.

hanamkonda lg service center wirter replace ment they have telling give time for one month they didnt have stock of lg writer i want writer with in one week they r not giving us good responce also i have baught lg writer one month back it didnt work now i[censored]r not giving us good respounce we closed to purchased products new writer sell karne tumhare pass stock raheta replace ment ke liye nahi raheta company band karo lg or take action on lg service center hanamkonda dist warangal

Dear,

We had registered a complaint on Sep. 5th for the Microwave which had stopped functioning. Accordingly, we were alloted servicing no. RNA[protected]. Your technician Mr. Diwakar ([protected]) visited our house and and on inspecting the microwave, he informed us that there was an issue with the PCB & Control Pannel and told us that the same will be replaced within 2 days.

After continuous follow-ups with him for 10 days, your technician Mr. Omkar ([protected]) came with a Control Pannel which we suspect was not a our microwave parts. After another couple of days, he brought a Control Panel. At this point he told us that the microwave control panel will need to be taken to the service centre and the same will be repaired there. We had no choice but to hand over the microwave control panel. It was clear that your technicians had no idea what was wrong with it.

We are not getting any response or update from them & He never informed to Head office. We having doubt he changed our control panel from other old one, please arrange verification for our microwave parts.

Model No.- MC-7687AB,DAMQE
Serial No.- 002ABXQQ02930

Request you to immediately look into the same and resolve our concern.

Regards
Sudhakar Singh
mobile: [protected]

cooling system not working

Cooling system not working- complaint registered on[protected]ID No RNA[protected]. Company Technician attended only on 08/09/2012 and found gas leaked out fully due to the corrosion of pipe.On 10/09/2012 technician came and filled the gas, but still it is not working. I had reported this complaint your "customer care" & your dealer" Nandilath G Mart-"Kollam many many times but no fruitful response till this time. It caused mental tension and many hazards to my family's day to day programmes.

I purchased the commodity on 10/08/2011 with a warranty of 6 yrs. Just after one year it became default. I purchased your product with a view that your company is a world famous one. But with my experience I realised the mistake of purchasing your product. I also invite your attension about very poor approach of your customer care & your dealer. So I humbly request your immediate attension to resolve my complaints.

Hi ,

We had purchased L.G. Split AC model number # LSA5KR2A from Ranchi , Jharkhand on dated 22-Feb-11. After 15 days , AC not given cooling and immediately we contact LG customer care , after two days LG company’s engineer came to our residence and check the AC and said , there is no gas in the AC, he fill the again the gas and AC functioning properly . After 1 month around the problem came again ( no cooling ). We filled complain to customer care and same engineer came and fill the gas. This type of repetition happened almost 5-6 times since we purchased the AC.

Last 30 days again we are facing the same no cooling and gas leakage problem. But engineer came and they said , they will replace the compressor soon but they haven’t replaced since they visited. We contact customer many times but they are not providing any positive response. Now we are very upset with LG after sale service .

Here is the LG Split AC details ..

Model Number : LSA5KR2A
Purchase Date : 22.02.11
Serial Number : 101NABQ049469
Compressor Number : 101NAMS014995
Latest complain number : RNA[protected]
Quick Problem Detail : COOLING AND GASLEAKAGE PROBLEM SINCE PURCHASED


Requesting you to please do the neccesarry action against them.

Thanks and Regards,
Sandip Ghosh
[protected]

RIMINDER-5
With reference to refrigerator complaint. We have sent the mail last two times dated 05.09.2012 and 10.09.2012 but not reply reply at your end.
we are again requested to you that visit Sr Engineer for rectify to our complaint
Rajeev Kumar Gupat
Mob. [protected]
Reminder 4
It is inform to you that my complaint have been attended Dt. 07.09.2012 by Amit Porwal, local service provider. But he can not rectify the complaint. He has already been confirming to Mr. Ahmad customer dt 09.09.2012 and he has registered the new complaint for visit Sr. Engineer.
We have already requested to you previous mail and customer care that visit by Sr. engineer for rectify the problem. Because Mr. Amit Porwal is not handle the complaint. He has attend the same complaint four times but fault is not find. We are suffering from more than one month.
Thanks
Rajeev Kumar Gupta
Mob. [protected]


Riminder-2

Soniya chauhan ji,

Our complaint have not attended the before 10 days dated 23.08.2012. you are provided the mobile no Sh. Vivek kumar than I have talk to Sh Vivek Kumar. He told that your complaint no. send to SMS my mobile no. but no response to till time.

Kindly provide the Sr Engineer regarding for the complaint and rectify the problem.


On Sat, 01 Sep 2012 16:55:22 +0530 wrote
>RIMINDER - 1
Soniya Chauhan Ji,
YOUR SR. ENGINEER HAVE NOT VISIT LAST 3 DAYS. MADAD POOJA MOBILES IS ALWAYS BUSY. SO I CAN NOT TALK TO POOJA.
On Wed, 29 Aug 2012 16:53:31 +0530 wrote
Dear Customer, We are sorry to learn about your dissatisfaction We have forwarded your issue to concerned Customer Relationship officer so that an immediate step can be taken in this regard. In case for any enquiry/issue, please feel free to contact our Customer Relationship officer Ms Pooja Mathur on her contact number [protected]Thanking you and reassuring you of our best services always.
Your's SincerelySoniya ChauhanCustomer Service - LG Electronics
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Wednesday, August 29, 2012 4:26 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: RE: URGENT COMPLAINT FOR LG REFRIGERATOR
Dear Manoj Bisht Ji,

My complaint have been not attend to till time.
kindly provide senior engineer as early as possible for rectify the complaint.
Thanks
Rajeev Kumar Gupta
Opposite Head Post in Gali,
Arya Nagar, Auraiya
Mob. [protected], [protected]
On Mon, 27 Aug 2012 18:14:08 +0530 wrote

Dear Customer,
We acknowledge your concern & forward it to our Branch
officein order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable
feedback, on our service ID [protected]@lge.com.
Thanking you and reassuring you of our best services always.
Your's Sincerely
Manoj Bisht
Customer Service - LG Electronics

From:
[protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Monday, August 27, 2012 17:06
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: URGENT COMPLAINT FOR LG REFRIGERATOR
I Purchase LG Refrigerator 185
Ltrs dt 08/12/2008 from Vijay Electronics, Sadar Bazar, Home Ganj, Auraiya.
(Copy enclosed) My refrigerator complaint is water leakage in fridzer.
Complaint has been noted to LG Customer care Dt. 02.08.2012. Complaint has
attend by Mr. Irshad LG Representative dt. 03.08.2012, invoice no. 00750 (Copy
enclosed), I have paid Rs. 225/- but problem has not resolve. I have called
your local LG Representative Mr. Irshad and attend the same complaint three
times but complaint has not rectified,
When complaint has not resolve by Mr. Irshad, again we have noted the same
complaint to LG customer care Dt. 20.08.2012, but complaint has not attend,
again we have noted the complaint to LG Customer care Dt. 23.03.2012. Technician
came and attend the complaint same day but problem has not resolved. Again we
have noted the complaint dt. 25.08.2012. Customer care told that he is send the
fast reminder to service section and complaint will be attend with in 24 hours
but complaint have not attend till time.
You are requested to that the send the Senior representative LG Refrigerator as
early as possible.
Thanks
Rajeev Kumar Gupta
Opposite Head Post in Gali,
Arya Nagar, Auraiya
Mob. [protected], [protected]

My Television is not working(no display) and i registered my compliant on[protected] in LG customer service and my REQUEST id IS
RNA[protected].But their is no responds from them till now.My product purchased on[protected] and extend the warranty every year and last time i extend my warranty on[protected] so the warranty period only ends at[protected].