LG Electronics Complaints & Reviews

I have LG monitor , its product no. E1940S-PN and model no. E1940SV...This is not working well and it is totally off...it is few times blinked ,switched on and then off in few time......

My Name Sunny Kumar, i have lodge my complaint on 9/7/2012 Complaint No. RNA[protected] that the product is not working properly.
My complaint is not attended by any person till today. I have called at Service Centre owner Mr. Ramesh Yadav cell no. [protected] but he asked me to fire this Home Theatre Of LG. I Visit at service centre 7 times again and again but he asked me again to fire this product. I get no of LG service incharge Mr. Naresh at Karnal Branch and called him then after some time i got call from Mr. Lalit Malik Karnal Branch. He said to me that the Home Theatre will be ok within 3 days. But there is 38 daye to go but there is no solution of my complaint. I apologise to every person not to buy LG product never in future. Thanks

Sunny Kumar [protected]
VPO Gonder Tehsil Nissang Pin 132024
District Karnal (Haryana)

Thinking of purchasing a product of LG, because of the product durability and good service. But from the last servicing of my split Air Conditioning machine on 28.02.12 I am facing lot of trouble with my AC. It is not working from 14.08.12. I am surprised about your service and to increase bitterness I found your customer executives are to busy for 15-30 minutes before attending one call. Kindly attend my problem AS MY COMPLAIN NO. IS RNA[protected] dated 14.08.12 within your stipulated time. Please take the matter seriously as my reliability on LG is fading day by day.
SUDIPTO DAS
MOB. NO. [protected]
VISHAKAPATNAM

On Saturday, August 4, the owners of R.P. Electronics, Sriniketan Road, Bolpur, PAN No. ADCPBO864C, mobile no. [protected], threatened, assaulted and prevented me from leaving my residence at the above address.

At 11 a.m. approximately, one of three brothers with a mechanic staff member followed me on his motor-bike all the way to the Park Guest House from my residence. I was on foot and on my way to having lunch at the guest house. I managed to get a rickshaw after sometime. The harassment in ugly language continued even when I was in the rickshaw. At the guest house, they made their way in and continued the shouting and harassment in front of the guests having their lunch there. The harassment became so acute that one of the waiters helped me into an upstairs toilet to hide.

At 12 noon, I took the Park Guest House car back to my house to pick up my suitcase and go to the Bolpur station to board the Santiniketan Express to Calcutta. As the car stopped in front of my gate, approximately 10 to 12 motor-bikes were placed in front of the car by the three brothers of R.P. Electronics and their friends and employees. I collected my suitcase and locked my house and gate in spite of this intense activity to instill fear into me. My neighbours, Mr and Mrs Pranab Mukherjee watched the proceedings but refused to help me or to call the police. As it was nearing the time for my train to leave I decided to walk to the station. As I crossed the motor-cycle cordon on foot, the eldest brother of R.P.Electronics snatched my suitcase from my hand and pulled at my shirt and attempted to assault me. I resisted and there was a scuffle. I managed to continue walking but could not retrieve my suitcase.

My caretaker, in the meantime was assaulted. The key to his bike was taken away. He was held captive and was not allowed to help me.

As I walked to Bolpur, one of the staff of R.P. Electronics moved just ahead of me on his bike telling all rickshaw pullers in the stands and on the road not to take me as passenger. I continued walking to the station in the blaze of the sun without even an umbrella for protection. I boarded the Santiniketan Express. The R.P.Electronic brothers and their gang found where I was seated on the train and continued haressing me till the train started leaving the station. Their language was ugly and uncouth and the volume of their voices was very high. All passengers in the compartment, including a foreign ‘white’ lady were witness to this extraordinary behaviour.

In July 2011, R.P. Electronics knowingly sold me a defective air conditioner which did not work from the very first minute that it was installed. The machine was totally wet as was the remote and the carton in which it was packed. I had repeatedly asked them not to install this wet machine. (LG Complaint No. RNA[protected] dated 3.8.11, 2:11 p.m.) Since then I have informed them many times to remove the said machine but to no avail. They are insisting that I have to accept their defective machine. I had paid fully for the machine when I purchased it. However, on discovering that it was defective I stopped the payment of the cheque.

If this sort of coercive behaviour towards law-abiding citizens of the country goes unpunished it will be impossible for well-educated people like us to maintain properties in towns like Santiniketan. I would be grateful if you would look into this matter so that I can return and live safely in Santiniketan. At the moment I fear for my life on return.

Yours sincerely,
Debjani Sengupta
Pearson Palli (North)
Santiniketan.

The handle of my refrigerator Model GL 365 lts DMQ steel grey colour has been broken.this refrigerator was purchased on 6-7-2006.the complaints were filed vide Nos:-

RNA[protected] Dt 18-6-12
RNA [protected] Dt 1-7-12
Nothing has been done so far. The local service centre has told that the part is not available hence nothing can be done.Without replacement of handle my refrigerator which is only 6...

I bought a LCD 42 LK 430 from R.S.ELECTRONICS,KHANNA.BUT THE LCD WAS supplied without Manual.This was pointed out to them & LG .Later ,R.S gave a photo copy of 12 pages which was useless. This was told to LG when they wanted feedback.Recently also,they asked for feedback.I told them,LCD is OK but i can't give any rating to LG since They did nothing to supply me the Manual.Also,it is not clear how LCD can be supplied without a manual.Then,I searched for their emailid.It is not available anywhere including their website.Surprising.Even they donot disclose their emailid.

Our so called high-end LG refrigerator, purchased on 27.10.10 remains unattended by LG Service Center despite our several complains and chasing. Very surprisingly, sometimes towards the end of April, 2012, one fine morning , the Handle of the Main Compartment come out of the mountings. We were quite surprised to note that it was entirely made of Plastic, which cracked very easily ????

The Service Engineer, who paid a visit on lot of chasing, very strongly advised us against using the " HANDLE " for opening / closing the Door ?????. , as it is just a show-piece. They advise us to open it by holding the side of the door and not by handle.When we asked the Service Center, whether the problem has duly been reprted to the Company, we were informed that such things are not reported to Company as it gives them opportunity of " EARNING ".

However, after a lapse of 4-5 months, we are at loss that how to get our problem sorted out and from where ???. LG TEAM has conveniently camouflaged behind Retailer/Delear/Service Center haze.

I shall be highly grateful for helpful advice.

Chaya Prasad - [protected]@gmail.com

Refrigerator Model no -GL - 275VA5 CLRZEBN

S.NO : 104NRDBO77370

TO DAY DO NOT COOLING MY REFRIGERATOR

MY NAME HAJIBHAI VAHORA
ADDRESS : 10 MUSTAK SOCIETY, NR. VOHRA SAMAJ HALL
OUT SIDE AHEMDABADI GATE
NADIAD - 387001
MY CONTACT NO : [protected]
[protected]

I had purchased LG washing machine about 2 years back. My problem is that the washing cycle does not get completed. I had raised a complaint with LG about 25 days back vide complaint no. RNA[protected]. They had sent some technician who did not do anything except tightening of a pipe & said that the problem is solved. He also said that if the promise is not resolved, then it would be attended promptly & no extra service charges would be charged until next 3 months. We paid the service charges to him.

However, next day we observed that the problem did not get resolved. Ever since, I have been repeatedly calling on their call center & am been giving false promises over phone. The new complaint no. is RNA[protected]. No one has actually turned up in response to this complaint.
Also, I asked them the escalation procedure for this over phone, but they are not ready to disclose either the number or the procedure for escalation.

This is absolutely disgusting & some strict action must be taken against LG customer service.
Regards
Rishi
Bangalore

I buyed a LG C660 on 26th of july this year its not even been 20 days i hav buyed this new peti-pack mobile and m really really suffering bad problems wid it , dis is d 2nd tym 4m now hav given my cell to the service centre , i hope dis is not LG the brand means for it use 2 say "Life's Good " but dis is really pathetically disgusting a new handset giving me so many problems i want a replacement through pls or a cashbak as i cant bear dis anymore this service and product is really vry vry low and i assure nor me nor d ppl i knw will buy any LG products in future and wil surely pass this 2 as much as people i knw through social networking sites if i dnt get a proper service or a proper reply.

I had purchased my Phone Lg P970 on 6th Oct 2011 , since the past 6 months i have been facing problems in charging the phone as well as no sound in the ear piece while in call.
For this i had my phone (in warranty)checked at your LG Service Centre in Allahabad, after which the problem was solved. but the same problems came up a couple of months back for which the Allahabad LG centre person told me that a part has to be changed which is not available with them and after promising that the part will be available in the next few days kept me hanging for at least 10 days.
Today I came to delhi and visited your LG Service centre in Nehru Place to get my phone repaired(which is still under warranty) and I was told that the earlier technician had made some fault in my phone and now it will take me Rs. 10,00 to get it repaired(I got the phone only 10 months back for around 18,000!!). Since my phone is still under warranty and the fault if any has been done either by the LG service centre in Allahabad or Delhi I refused to pay the amount and was told to talk to Mr. Vishal ([protected]) who is the branch manager for Delhi(I got the same response on talking to your ever helpful customer helpline ).
I have been trying to contact Mr. Vishal for the past 5 hrs during which he has not picked up and has actively disconnected many of my calls and not even responded to an SMS in this regard.
My phone is still at the Service Centre and I refuse to pay up Rs.10,000 for a phone still in warranty which I bought for 18000 for whatever LG has done to it .

I have been a avid promoter of LG products but this level of pathetic service experience has left me frustrated and angry.

I have purchsed a Washing Machine of LG ( Through Invoice No SLF02A[protected] on 4th August from your Croma Store at Ansal's Plaza Greater Noida.

During the visit at your store , your salesperson told us that they provide best services but till today no one has even contacted us for installation
and demo.What type of services are you giving .we are feeling too much cheated ,we wait every day that some call might be coming regarding installation as said at your croma store . It is very depressing .we tried to call croma store but they are not even picking up phone .They are only
interested in their sale and least worried about the services of the customer.

Kindly take the matter seriously and get our washing machine installed today.


Nisha Malik
D-6,Engineers Park
Sector- Omega-1
Greater Noida

Dear sir/madam,
> I have purchased a lg mobile gx 300(Imei
> no-[protected]-5,[protected]-2) which is defected from
> the date of purchase(05/08/2011)
> I have presented the mobile & charger in the lg service
> centre in bhubaneswar thrice for repairing i.e(1st on
> 06/02/2012,2nd on 25/04/2012,3rd on 13/06/2012) for the same
> problem .. But till now i have not received my mobile &
> charger from the lg service centre in good condition it is
> still in the lg service centre in suryanagar bhubaneswar. It
> is too irritating that i have purchased the mobile for my
> use but it is always in the lg service centre for repairing
> so what is the use spending money buying lg mobile ???? I am
> facing a lot of problem for the same. Please do the needful
> to replace the defective lg gx 300 mobile with a new one
> asap??????????
Thanks & Regards
Sujit Kumar Subudhi
Tankapani road,Bhubaneswar,odisha,Pincode-751014
[protected]@yahoo.com
Mobile no-[protected]

I purchased LG ref. 195SADG5,P.RED UNDER DIWALI OFFER ON 16.10.09 VIDE PARADISE ELECTRONICS,KORBA INVOICE NO. 2664. MY FREEZE HAD LEAKAGE PROBLEM FROM THE UPPER/OUTER SIDE OF THE BODY. ACCORDINGLY CONSIDERING THE FACTS, THE ABOVE FRIDGE WAS[u1] REPLACED WITH MODEL NO. GL-195SADG5/2010 BY THE LG SERVICE CENTRE KORBA. AFTER ABOUT ONE YEAR, THE PROBLEM IS NOW EXISTING. I HAVE LODGED A COMPLIANT TO CUSTOMER CARE MANY TIMES SUCH AS COMPLAINT NO. RNA[protected] ETC. BUT SERVICE MAN COME TO MY HOUSE AND TOLD ME THAT THE PROBLEM WILL BE THERE BECAUSE IN LG FRIDGE LEAKAGE PROBLEM IS COMMON IN LG REFRIGRATOR.

I HAVE REALLY SHOCKED TO HEAR SUCH TYPE OF IRRESPONSIBLE COMMENTS OF YOUR LG ENGINEERS .AS DURING PURCHASE NOBODY TOLD ME ABOUT THIS PROBLEM AND NEITHER IT HAS BEEN WRITTEN ON THE PROSPECTUS. NEITHER THEY PROPERLY RESPONSED NOR HE REPAIRED THE FRIDGE. I ALSO FELT THAT MY COMPLAINTS HAVE ALSO BEEN CLOSED BY THE LG SERVICE CENTRE, BHILAI (CHHATISGARH) WITHOUT ATTENDING THE COMPLAINT ALSO. THIS IS MAJOR PART OF CORRUPTION IN LG. KINDLY REQUEST TO DEPUTE A EXPERIENCED ENGINEER OF LG SO THAT PROBLEM COULD BE FIND OUT AND BE SOLVED AS I AM A PERMANENT AND VALUED CUSTOMER OF LG. KINDLY CO-OPERATE ME IN THIS REGARD. I AM HAVING 10 YEARS WARRANTY AND ALSO 02 YEARS EXTENDED WARRATY HAPPY LIVING PLAN. PLEASE SOLVE MY PROBLEM OF LEAKAGE INSIDE AND OUTSIDE OTHERWISE I WILL COMPELL TO GO WITH CONSUMER COURT IMMEDIATELY FOR NECESSARY COMPESATION HARASSMENT TO ME ALONGWITH ALL THE RECORDS.
AS I FELT CHEATED FROM THE LG COY. IF THIS TYPE OF MODEL IS NOW HAVING PROBLEM AND NOT SUCCESS, THE FRIDGE MAY BE REPLACED WITH ANOTHER ONE MODEL OR MY BILLED AMOUNT MAY BE GIVEN TO ME FOR PURCHASE THE REFRIDGERATOR FROM ANOTHER COY.
MY CONTACT NO. IS – [protected]
MY MAIL ID- [protected]@gmail.com

sir i have a gd910 watch phone i bought it 1.5 year back but since that time i changed its charger two times but still it has problem. now i need a new one but mysore service center just playing with me (this is 3 month) and costumer care also keep giving mr.prasana's number but he answer my call only one time last month after that he never answer my phone at all. know what should i do about this matter you think better i go for another phone and forgetting the lg.please help me
thanks

Complaint Date: 6 june 2012
engineer came in and gone through over the fridge and came to conclusion that the base of the fridge is boken and said tht the fridge will be replaced as the fridge is in warranty period. sooner we got a call that the fridge could not be replaced as the model you are using is not available. later they called n said they will be refunding the money.
after then they are not even responding the calls.
if refunding what will happen to the amc we purchased.
We purchased fridge through More mall, kirti nagar.
Bill no.[protected]
billing date: 4/9/2011
serial no.107nrye075490
Several complaints made.
complaint no. rna[protected]
complaint no. rna[protected]
Hope to get a responce sooner...
Contact no.
Mrs Jyoti Sharma: [protected]
sahil sharma: [protected]

Dear Sir,


I had purchased a LG 1.5 Tons Split Air Conditioner model NO:LSA5AR3T through your authorized dealer, i.e,LG Showroom J-678 sector-18 Noida Uttar Pradesh(UP) phone no:[protected], mo:[protected] with Invoice No.NORI00811 on 27.05.2012.

In These 2 months I have faced the following issues with the AC.

1. Water leakage inside the room

2. Sound problem both indoor and outdoor

3. Air swing problem

4. Cooling is also not at desired level

I called in customer care to report the same multiple times after which Junior and senior Engineers visited my place. But the problem still remains.

Since the AC is in warranty period, I have requested for the replacement of the same but there has been no response even from the senior management.

Therefore, after having gone through a lot of mental stress and financial loss, I have decided to raise it as a concern with your reputed office. Kindly register this as my compliant against LG Electronics Pvt. Ltd.

Waiting to hear back from you!

Regards,

Meharban Ali
B-159/C 3rd floor Shaheen Bagh Abul Fazal Encalve Part-2

Okhla New Delhi-110025
MOBILE [protected]

Dear Sir,

I have logged a complaing Number RNA[protected], in April 2012 regarding Noise problem in my split AC. But the same is cosed without any action, I logged another complaint in May 2012 and same is also closed without any Action, Now I again logged a complaint Yesterday RNA[protected], But no action or Response so far, LG claim to response any Issue or complaint in 24 hrs, But I am unable to get any response form customer care despite several call.
Can you please let me know what to do? I sufferening from last 3 months in Summer due to Poor service of LG,


Regards
Sachin
+91-[protected]

Dear Sir / Madam



My Name Atul Giri a customer of LG washing machine top loading model no. WF-6836 is not working. I purchased it on[protected] invoice no. 2057 from electronic plaza, scf-7, sec-34, opp.- kanishka tower, ashoka enclave-1, faridabad. it did not perform well from the very first time and I logged many complaints, the mechanic came , but only tested. after that i went to the showroom from where i purchased it, but he also did not respond. After being irritated i packed the machine and put it in the store. Still i went to complaint at the show room but I am not able to get a proper feed back / responds from the service center also. Did i make mistake by choosing your product? 11500 bucks is a big amount. please provide me justice.

Regards,



Atul Giri
[protected]
[protected]

Dear Sir/Mam

This is regarding the complaints lodged for repair of LG AC i bought which has not been attended from 30 days.I had bought 1.5 ton split AC through invoice no. - dtd .After some days of installation the pipe for outlet of water started leaking and the water was coming out on wall not in droplets but in large quantity.Due to this i lodged complaint and after some days your service representative repaired it assuring us of no problem regarding this in future.After this repair , some days later the problem of leakage started again.We were not able to use AC as whenever we started it,the water leakage started.I then lodged the complaint(DETAILS OF COMPLAINT BELOW) again and " i was assured by your service centre that you would recieve a call in 2 hrs and visit would be done in 24 hrs ".I waited for 5 days but neither any call came not the service person.Then i lodged the complaint again but still of no use as the same thing happened.In the mean time our TV set that was placed below the AC got short circuited due to water leakage.I had bought LG AC just to check its performence and service so that i can install the same in other 4 rooms.But after this attitude by you,I bought two AC of other make and got it installed so that we can atleast not get sleepless nights in LG AC.i had to ignore sleeping in my room just because of the problem that remain unattended by you.
Further to this i lodged the complaint again hoping for some action this time but the same thing happened.NO ONE ATTENDED THE COMPLAINT AND THIS TIME EVEN COMPLAINT NUMBER WAS NOT PROVIDED TO ME. IS THIS HOW YOU PROVIDE AFTER SALES SERVICE. I GAVE UP AFTER THIS COMPLAINT AND REALLY GOT WARNED BEFORE BUYING ANY LG PRODUCT IN FUTURE.
I TRIED FOR THE LAST TIME THEN THINKING THAT MAY BE YOUR SERVICE PEOPLE WAKE UP THIS TIME.I LODGED THE COMPLAINT AGAIN AND GOT THE NUMBER OF Mr.IQBAL(DISTT PANCHKULA SERVICE CENTRE),BUT ADDING TO MY WOES WHEN I EXPLAINED HIM THE PROBLEM AND CALLED AGAIN IN THE MORNING 10 AM HIS REPLY WAS " O HO , HO JAEGA YAR ITNI TENSION MAT LO SONE DO"
SO I THINK I WAS RIGHT WHEN I SAID THAT YOUR SERVICE PEOPLE MAY WAKE UP THIS TIME AND ATTEND THE COMPLAINT.
FIND BELOW THE COMPLAINT NUMBERS :

1.RNA[protected] DTD. 25/06/2012
2.RNA[protected] DTD. 09/07/2012
3.RNA[protected] DTD. 13/07/2012
4.RNA[protected] DTD. 03/08/2012
(FOR ONE OF THE COMPLAINTS IN BETWEEN I WAS NOT EVEN PROVIDED MY COMPLAINT NUMBER)

I ASSURE YOU THAT I WOULD DEFINATELY IGNORE BUYING LG PRODUCTS IN FUTURE BUT THIS TIME ATLEAST JUST RESOLVE MY PROBLEM ONCE.I HAD TOLD YOUR DEALER IN THE LOCALITY THAT I WILL BE BUYING 4 NEW AC'S FOR NY NEW HOUSE AFTER LOOKING AT THE PERFORMANCE OF ONE IN ONE MONTH BUT ITS REALY GOOD I GOT TO EXPERIENCE THE SERVICE EARLIER AND DID NOT BOUGHT YOURS.THIS IS SURE THAT YOU HAVE LOST YOUR SALES DUE TO THIS AND I WOULD NEVER RECOMMEND ANYBODY IN MY INDUSTRIAL & RELATIONS TO INDULGE IN BUYING YOUR PRODUCTS AS ITS AFTER SALES SERVICE WOULD MAKE THEM RUN HERE AND THERE.
I WOULD GIVE YOU A SMALL SUGGESTION BECAUSE I MYSELF HAS BEEN SERVICE HEAD IN GUJRAT FOR AN AUTOMOBILE COMPANY THAT AFTER SALES SERVICE IS AS IMPORTANT AS SALES.

PFA PHOTOGRAPHS DEPICTING SEVERITY OF COMPLAINT