| Address: Birbhum, West Bengal |
On Saturday, August 4, the owners of R.P. Electronics, Sriniketan Road, Bolpur, PAN No. ADCPBO864C, mobile no. [protected], threatened, assaulted and prevented me from leaving my residence at the above address.
At 11 a.m. approximately, one of three brothers with a mechanic staff member followed me on his motor-bike all the way to the Park Guest House from my residence. I was on foot and on my way to having lunch at the guest house. I managed to get a rickshaw after sometime. The harassment in ugly language continued even when I was in the rickshaw. At the guest house, they made their way in and continued the shouting and harassment in front of the guests having their lunch there. The harassment became so acute that one of the waiters helped me into an upstairs toilet to hide.
At 12 noon, I took the Park Guest House car back to my house to pick up my suitcase and go to the Bolpur station to board the Santiniketan Express to Calcutta. As the car stopped in front of my gate, approximately 10 to 12 motor-bikes were placed in front of the car by the three brothers of R.P. Electronics and their friends and employees. I collected my suitcase and locked my house and gate in spite of this intense activity to instill fear into me. My neighbours, Mr and Mrs Pranab Mukherjee watched the proceedings but refused to help me or to call the police. As it was nearing the time for my train to leave I decided to walk to the station. As I crossed the motor-cycle cordon on foot, the eldest brother of R.P.Electronics snatched my suitcase from my hand and pulled at my shirt and attempted to assault me. I resisted and there was a scuffle. I managed to continue walking but could not retrieve my suitcase.
My caretaker, in the meantime was assaulted. The key to his bike was taken away. He was held captive and was not allowed to help me.
As I walked to Bolpur, one of the staff of R.P. Electronics moved just ahead of me on his bike telling all rickshaw pullers in the stands and on the road not to take me as passenger. I continued walking to the station in the blaze of the sun without even an umbrella for protection. I boarded the Santiniketan Express. The R.P.Electronic brothers and their gang found where I was seated on the train and continued haressing me till the train started leaving the station. Their language was ugly and uncouth and the volume of their voices was very high. All passengers in the compartment, including a foreign ‘white’ lady were witness to this extraordinary behaviour.
In July 2011, R.P. Electronics knowingly sold me a defective air conditioner which did not work from the very first minute that it was installed. The machine was totally wet as was the remote and the carton in which it was packed. I had repeatedly asked them not to install this wet machine. (LG Complaint No. RNA[protected] dated 3.8.11, 2:11 p.m.) Since then I have informed them many times to remove the said machine but to no avail. They are insisting that I have to accept their defective machine. I had paid fully for the machine when I purchased it. However, on discovering that it was defective I stopped the payment of the cheque.
If this sort of coercive behaviour towards law-abiding citizens of the country goes unpunished it will be impossible for well-educated people like us to maintain properties in towns like Santiniketan. I would be grateful if you would look into this matter so that I can return and live safely in Santiniketan. At the moment I fear for my life on return.
Yours sincerely,
Debjani Sengupta
Pearson Palli (North)
Santiniketan.
Aug 13, 2020
Complaint marked as Resolved 
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We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team