[Resolved]  LG Washing Machine — Poor Service

LG Washing Machine — Poor servicing done

Sir,
I got my LG Washing machine (6.5 Kg Capacity) Dreemaz from your authorized service station (Beeta Services Geejgarh Vihar Jaipur) and got delivery today i.e. 23.03.09. The Serial number is 31122IL 012154 and invoice number is H26693/A/3951 dated 23.03.09. On put to it on operation, it was noticed that all switches are fixed in reverse directions and the water from the drum is drained out during running period and without operation of the drain switch. I have logged my complaint again to your service centre, who had informed that due to non-availability of correct switches the switches have been fixed switches in reverse direction. The same will be replaced in due course i.e. as and when switches are available. The service centre has already charged for two switches in their bills.
The state of affair is highly disgraceful and undesirable from a reputed company like yours.
You have put big banners that for attending complaints 211 system is being followed. I got delivey after repair on 8th day and that too with such a poor services as detailed above.
Kindly ensure that the defects are rectified today only.
Thanks & regards
Yours Sincerely

N R Bhandari

We have been using an LG front loading washing machine since last 3 years. Due to some problem we called the mechanic and a person called SOMEN DEB attended our complaint. It is amazing that he is himself telling that I cannot fit the inlet water pipe with the system supplied by the LG company and have to buy a socket from him. It is ridiculous that the mechanic himself says that the system supplied by the company is inferior then the system proposed by him. It is my humble suggestion that such people should be recruited in the RnD section of the company instead of sending them for servicing. In the meanwhile we would request the company to send a slightly junior mechanic who can repair the machine instead of changing the design of the machine.

My LG washing machine is around 3 years old.. The product was working fine but suddenly the clothes were partially washed and the even the washing powder stain was gettin stuck on the clothes..

We registered a complaint, the person dropped in and did not even open the machine.. We were told that there is dirt inside the machine and a chemical wash is required. He charged around Rs.125 for the visit and told he would be sending a person to take the machine to the service center for the wash..

They took the machine for a day, charged me around 1000 rupees for the wash.. I dont know what was done but we couldnt find anything better.. Now the drier is not working after the wash and we are again given a TAT of 24 hours and the call center person is referring me back to the local franchisee and asking me to interact directly with him..

Im literally unhappy now that the working product has gone bad after a service..

since 2 weeks we have been calling the customer care to send a mechanic to check the washing machine but no one has come up .Even the mechanic is not coming after repeated calls to them.

The Managing Director,

this is a great dissatisfaction from LG service for our washing machine which is due for atleast 20 days now. Till now 5-6 technicians have come here and they are actually illiterates who have no idea of the actual problem in the washing machine. They have wasted our time and money of Rs 2200 approx. Everytime a novice came in the uniform of LG and replaced the parts- magnet, shockers and P.C.B.and that was useless.the problem is persistent till date. And shockingly those mechanics were so sure about the problem and just acted oversmart. Till now...we have filed atleast 10 complaints with LG service centre agra.and it is miserable to let you know that this is a third grade company with 4th grade service.We will not refer any product of LG to anyone now. We are currently using around 10 products of LG and it is really a big irony and we are going to change them as soon as possible.The last fellow who came on 28th nov. told that PCB will be replaced which had been replaced within last 10 days...than how is it possible that a new PCB has a fault and if so...than why is it so.the last fellow who came told he will bring a new PCB and will replace it again and machine works ok than it is ok...this is a total guesswork..and the mechanics are hopeless.it is monday night and nobody has come to replace the P.C.B. as told by him.

INVOICE NO. - HGHA1/A/3215 & HGHA1/B/1203

we have lg washing machine
after 15 days dryer was not working properly we complint and somebody came to check the machine he said will come next day but he didnt after some days we went at the service center he again complaint thry said the problem is solved .. after two days they came and chenged some parts but the problem is still the same .. we again went four the complain on 1 st april but till date nobody is came for visit..
please guide us into the metter

LG/Washing machine — Poor Service

Sir, On 02.06.2010 I have made a Complaint that my LG Washing Machine is not working. My complaint No is C [protected]. Despite six reminders of phone no one approached me till today. DP Singh, 625/DI, Housefed Complex, New Amritsar.

I have registered a complaint with LG service regarding my washing machine on 2 or 3 November 2010. An engineer checked it and said the PCB Panel had to be changed. I was told it would be replaced post Diwali.
Phone calls were never answered. When nothing happened, I registered a second complaint - No[protected]. There was no acknowledgment even then.
I followed up and the engineer finally showed up on 15 November only to tell me that the PCB Panel as well as the water intake motor had to be changed. He changed the PCB panel, and informed me that the motor would be replaced within 2 days. It is 8 days now, and there is no response.
Their cell nos as well as landline are never reached. Even sms did not work.
Am disgusted with such apathy.

Dear Sir,

Your Service Engineer came today ie 16.04.11 to my residence at Rajula, He says after this parts put also RAJULAPRESSOR SWITCH PENDING, , , 6600FA1704B, , , POA[protected] machine is not working.
Service Engineer recommended to bring LG washing machine from Rajula to Bhav Nagar, ie around 140 kilo meter distance, how I will bring there. I think your service Engineer not properly checked by Washing machine.

After Warranty period onwards My LG washing machine not working. My washing machine purchased on 01.12.2008 after warranty period just 20 days after My LG washing was breakdown.
Your service enginner 1st repaired my washing on 18.12.2010,

Now again 2nd time machine is repaired on 04.04.2011. Your representative came on 05.04.11 he says parts required I will bring again. He came by today he says bring LG washing at Bhav Nagar my residence to that place is around 140 km. I have to hire vehicle to bring to Bhav Nagar, transportation cost Rs. 7000/- I have to spend for washing machine repair.

Sir, Kindly confirm whether you can repair it or not, I will take final decision because” Your LG washing machine made for only 2 years working condition after words machine may or may not work. This is for quality of LG. I can say present market condition LG is no.1 Product if customer goes against LG product, you can count your business, what will happen imagine.

Kindly solve my LG washing machine as early as possible, because this is your Company Imagine & prestige issue.


Regards,

K. Mani.
Mobile No: [protected].

WE GAVE COMPLIENT LAST WEEK. COMPLIENT NUMBER:[protected].

EVERY DAY WHENEVER WE CALL THE SERVICE CENTER THEY ARE CONFIRMING THAT WE WILL SEND TECHNITION IN 24 HOURS. IT TOOK ALMOST 6 DAYS. NO PROPER RESPONE. I SUGGEST NOT TO USE LG PRODUCTS TO ALL MY FRIENDS DUE TO POOR SERVICE

Service Request # RNA[protected] for Washing Machine LG - WP9005

Dear LG Service/Customer Service Team,

We have registered our compliant for above Washing Machine LG (WP9005) repair, which got serviced incomplete by one of your Service Engineer with Invoice # 12719 & TCR No. KHYD1/B/4719.

I just want to understand, what is the problem in the machine & why it is taking long time to resolve the issue and why there is no follow up / update by LG concerned team to customers..

Since, LG is an global & corporate company I was under perception there wouldn’t be any service issue at the time of requirement & had purchased this brand with my satisfaction .. Due to bad experience on the service engineers & poor customer service response, I am deciding myself to not procure any more LG brand applicance in future & also want to share this feedback to my friends network.

Kindly let me know whether we can have the response immediately to understand my above perception is wrong & need to correct it.

Hi,

I am very much disappointed your worst service.Last week I have registrared complain, some one has taken complain, no one turned up, again I have registared another complain which complain number is RNA[protected] dated 26th May 2011, call center promissed me some one will call within 24 hrs but I have not yet received any call from LG.Such kind of worst service you are providing to your existing customer.

Please call & Kindly look in this matter...


Regards

Sougata Chatterjee [protected]

I bought front load washing machine three yrs back. I called for repair, they are giving request ID twice but there is no action.Every time they are asking details and saying my complaint is put in top order .but no reply.
i could not use almost for 6 days.. I am not going to buy any LG product in future and strongly recommend don't buy LG Products as the. service is very Poor.

Regards
Dr Rajesh

Servicing

Had called to repair the microwave LG Model No MB 344AA, service guy said the model is outdated and the spare parts are not available and took 280 Rupees as service charge without doing anything.

lg top washing machine

Sir my registered mobile no [protected] has many complaint to services centre many complaint but not solve please help