LG Electronics Complaints & Reviews

I have purchased refrigerator from Urmi electronics Naupada Thane (West).Bill no. 27961 Dtd.4.4.2011

Since last one month several compliant have been made verbally as well as visiting them 3 to 4 times they have made promises that they will rectify the problem.but they have done more damage to the body of the refrigerator by sending local service person who has welded and spoil the body.but still now the problem is not solved and it is in unworking stage since one month.

Sir

I have purchased an LG Window Air Conditioner (Model: LWA18GIASI) in June, 2007. This year the cooling of said AC was not satisfactory. In this regard I made a service request to LG Customer Care No.[protected] on 27/05/2011 and Reference No. was RNA[protected]. The LG Service Centre has send their Service Engineer Mr. Danish on 29/05/2011 at my place to find the problem with the AC. Mr. Danish inspected the AC and suggested that the product will have to send to their service centre for further check-up and repair. He charged me Rs. 580/- vide Receipt No. 3618 dt. 29/05/2011. On 01/06/2011 a trolley man deputed by service centre came at my place and picked-up AC and dropped at LG Authorised Service Centre (Reliable Customer Services), B-12228, Indira Nagar, Lucknow(U.P.). Now twenty days have been passed away and the LG Service Centre is not replying me appropriately that what is the actual problem with my AC. Company is neither repairing my AC nor returning it to me as it is so that I can get it repair from some other Service Centre. I called up so many times to its officials Ms. Hemlata ([protected]), Mr Javed (Technician)-[protected], Mr. U. D. Dwivedi ([protected]) and Mr. Abid Khan (RM) ([protected]) in this regard but of no use. Now I believe that LG Service Centre have some mischievous interest not willing to repair and return my AC. Due to the aforesaid reason I am suffering from mental stress as well as physical suffering as it has been too hot for last twenty days here in Lucknow and during this period the AC was utmost required.

Now I request the competent authority to get my AC back as soon as possible with a reasonable penalty impose on the company for mental and physical suffering of the customer.

Regards

Deepak Kumar Singh
Mob: [protected]/ [protected]

On 14th June 2011 complaint was registered since LG washing machine (purchased on 22/3/2011 ) was not working was supposed to receive a call from the Technician 2 hours and close the case within 24 hrs ie ., repair the LG washing machine , but the LG service is so bad that no action was taken on 14th June 2011 , again on 15th June 2011 same complaint was re-registered but no action taken , again on 16th June 2011 again same complaint was re -registered but since 3 days no action is taken , the service given by LG is pathetic even the products a very bad .

I bought a double door lg refrigerator: lg ref gl-335va5 (clrzebn)vide invoice no. Bf-9 dated 08/04/2011 amounting to rs. 19753/-(Rs. 6985/- Dp and rest loan taken from bajaj finance service)which was delivered to me on 09/04/2011. On receipt of the product it was found that one of the leg of the refrigerator was broken, complain of the same was lodged by me with lg india with reference no. Given to me as rna[protected] dated 13/04/2011. In spite of the visit of three engineers no action was taken. When nothing was done I lodged the request to change the product vide reference no. Rna[protected] dated 19/04/2011. But no action was taken. Since then I have made several call to the dealer as well as to the customer care of lg india, nothing has been done. Recently when I threaten them that I will go to the consumer forum, leg of the refrigerator has been replaced with a diferent kind of peice giving me plea that now this is used in all our product. Since then I am in shock as to what type of service we are getting in india from such reputed companies. I have given payment for the fresh peace but why have I got second hand product. Please help me.

Reminder 1.

------Original Message------
To: [protected]@lge.com
To: [protected]@lge.com
Subject: Re: LGEIL Customer Email
Sent: Jun 9, 2011 8:49 PM

Dear Madam,

As per engineer my A/C unit fan motor is faulty and it will take to replace three to four days.

Please let me know how mach time to take replace of faulty fan motor because my daughter left...

ac not working

i have already logged as complaint on LG website and also send SMS to customer care but no response from their side till 2 days has passed away. I highly disappointed..

I have purchased one Double door Refrigerator's from Ajmer in July 2008 in name of Madhulika Mathur. But I have misplaced my Bill copy. As well as I don't use this Refrigerator's continuously. Its operated when we required need of fridge. Now today I checked with your company Engg. and he find problem that compressors of fridge is not working properly, it might be having some big problem or finished.

Now my kind request you to please provide me the bill copy & also let me inform on refrigerator compressor how many years Warranty LG provides to their customers. I am also having a full range of LG products

Required you support urgently & needed..

thanks,
Sorabh Mathur
Ajmer
M-[protected]

Sir, today on 14 jun i have purchesed one fridge (company-LG/Model no. GL-225FTD5 /Sr no. 0901 price Rs- 12500 from LG showroom (CORONATION LG RANJIT ROAD JAMNAGAR) .While receiving fridge at home, i detected dent & scratch mark on external part of fridge. I told them change it. (He said its little bit dent & scretches so keep it. or you have to pay transpotation charge.) Already i have paid transportation charge while receiving. Why i should pay transportation charge again for thair fault or should i keep damage fridge.
So sir do something to solve my proglem.

I had Purchased AC1.5 Ton last year in Delhi with three free service. I called for first free service, Customer service told me that service Person will come within 3 working days. Besides of my several callings nobody came for any free service within one year. Even I have not received welcome call from LG. In this year again I called customer care for service. One Service person called me, and then I conformed him my address details, but he did not come. He told me this is not in my service area.You call customer care. Then after I called customer care, again to renew our old request for service. They told me to send technicians within 72 ours.It are very painful to inform you that after Complaing several times no action has been taken yet. My Ac is not properly cooling.
I have so many home appliances of LG Company, but I was not expecting this type of service from LG, only I can say worst service, I ever like this.
I have been facing lot of inconvenience as result of this during the peak season and see your inter immediately, otherwise I will have to move to consumer court regarding that.
Mr.M.Choudhary New Delhi-110059
Mobile No: - [protected] / [protected]

Its been 4 days now since I have raised the request for repair of my refrigerator and made umpteen calls to LG customer care #s but still have not got any response from any service eng . The request was placed on 10th June with request Id RNA[protected] and escalated this issue on 12th June when no one contacted . Every time I call customer care , they tell me that the manager or service eng is going to get in touch . Till now there is no one apart from the demo eng who has called and told us that he is not the right person for the same. I am not sure if this is LGs way of treating a customer who is already trapped once they have bought the product.

There is no escalation mechanism , any help in terms of taking this messg to senior officials in LG will be appreciated. Also need to know how fast these matters get settled in consumer courts.

I purchased LG refrigerator- model no [D COOL 191 PME], from VASANTH &CO, PALAYAMKOTTAI,TAMILNADU dated[protected] ,BILL NO ;58138.I have problem in the compressor for past 1 years. I approached your customer service through the purchaser. Still now nobody will give any response. They never consider my approach. i deeply regret about their behavior. Now it is on the warranty period .kindly do the needful & repair my Refrigerator as early as possible.
yours
M. Edward
Mobile ; 0-[protected]
[protected]@gmail.com

I have purchased an LG window AC in 2009. and suffering repeated gas leakages from the day we have purchased it but now within a span of 1.5 months , 4 times the gas has been leaked.
I made the first complaint on 25th April 2011 since then the AC has been in the workshop and i have not received any satisfactory reply as to why the gas is leaking after every 1 week.
My latest (i.e 4th time) complaint has been made on 11th june 2011 . Please help !!!!

TV SERVICE ENGINEER NOT VISITING

My LG Goldeneye TV set is not functioning on connecting with cable connection. The following points are found faulty .

1> The terminal points (red ,yellow and white ) for set top box connection are not working at both the points on the TV set .

2> TV side sensor is not functioning even with a new LG remote set .This point was earlier communicated to the mechanic visited from LG mega service who insisted upon buying a new remote would solv ethe problem but the problem is still persisting .

Please sent a skilled TV servive man against my complaint no. RNA[protected] dated 08/06/2011 .The online service for LG has been repetedly requsted to help on the issue ,who has forwarded the call to the concerned Area service centre : LG MEGA SERVICE ,PLOT NO 660 ,MAHANANDI VIHAR ,NAYAPALLI ,CUTTACK (PH NO. [protected]) ,However we are yet to receive any assistance .
Please send a servive man immediately at the following address:

QUATER NO :1209 D,
PARADIP OIL REFINERY,
INDIAN OIL CORPORATION LTD ,
DIST:JAGATSINGHPUR,
ORISSA -754161.
MOBILE NO:[protected]

DEBANJANA ROY

TV DISPLAY PROBLEM
DISPLAY PROBLEM
Dear Sir,



We purchased one LG TV from M/s. Gajanan Appliances Pvt Ltd, Main Roadd, Lonand, Dist Satara Pin 415521 Now we are facing a problem in our TV. Problem is Picture is flicuring only coming one small screen of white picture

If The TV is in warranty request you to send your engineer and rectify the problem at the earliest. Details are follows:



Kindly do the needful.



Brand : LG

Model # : LG FLAT 21 COLOUR TV 21FD20VE (Golden Eye)

Bill # 0884

Bill dated : 12st Oct 2005.


Thanks & Regards,



Rahul S. Bartakke
9, Shri Varad Housing Socity,
Vittalwadi, Sinhgad Road,
Pune. 411051
Contacct [protected]
Place – Pune

Date: 12 June 2011

I, Ramanuj Kumar, have purchased a LG mobile (model optimus P500, in Jan'11. The mobile is giving following problem
1. Getting switched off automatically
2. Mobile is getting hanged
3. SD card can not be read
4. Taking lot of time in showing screen after screen is powered off.

I had bought a new LG handset GT 505. I have got it repaired thrice from the lg service center within a span of few months from the date of purchase. again the same problem has occurred. My phone is deposited at the service center job sheet no RNA[protected]with the same problem again. I would like to raise the issue and i want my handset to be replaced as soon as possible because i am really fed up with all this. also i think it is against the goodwill of the company as a new handset has to be repaired every month and the service center people also can't do it properly. The branch manager is Mr. Jyoti Prasad , phone no is [protected]

dear sir my lg split ac compressor not working .CONTACT DETAIL- NIKHIL VERMA
GUNGUN MOTORS -RASULABAD DISTT- RAMABAI NAGAR-KANPUR DEHAT-PIN 209306- MOB- [protected]

SIR,
I REQUEST YOU TO PLEASE LOOK AFTER OUR COMPLAINT AS EARLY AS POSSIBLE..
OUR START AND STOP BUTTON IS NOT WORKING AT ALL. WE HAD ALSO GIVEN COMPLAINT IN RATNAGIRI LG CENTER, BUT THEY HAD A LOOK ONLY ONCE. AND THEN NO RESPONSE FROM THEM...

LG MICROWAVE OVEN DETAILS::
MODEL NO= MC-767 W/WS
LG CONVECTION
RAMESH TALGAONKAR
9 MANOJ, TILAK NAGAR
PATWARDHAN WADI,
MARUTI MANDIR
RATNAGIRI-415639
PH- [protected], [protected]

THE REFRIGERATOR WAS NOT WORKING AND COMPLAINT WAS LODGED IN THIS REGARD. AFTER ABOUT 10 DAYS AND THAT ALSO ON OUR REPEATED REMINDERS ONE TECHNICIAN CAME AND ATTENDED TO OUR COMPLAINT,BUT AGAIN AFTER ONE DAY SAME PROBLEM WAS CAME. AGAIN WE TRIED AND TRIED THE LG CUSTOMER CARE NUMBER OF TIMES BUT OF NO USE. FEW FOLLOWING NUMBERS OF LG WE HAVE TRIED BUT TILL DATE NO BODY HAS ATTANDED TO OUR REFRIGERATOR:-
1. [protected] CUSTOMER RELATION OFFICER-MS. NIKITA
2.[protected] BRANCH SERVICE MANAGER-MR. ATUL WADHWA
3.[protected]-MECHANIC SHAMSHER SINGH
THE CORRESSPONDENCE MADE WITH THE LG IS AS UNDER:-

RE: Faulty Refrigerator
R Sharma
Sent: Monday, June 06, 2011 8:56 AM
To: LG Service ‎[[protected]@lge.com]‎
Cc: [protected]@hotmail.com




Sir,
Even after our repeated reminders if you are not in a position to get our refrigerator repaired, which was not attended by your technician properly and not ready to rectify the fault left over by him,then we have to approach the consumer court.
We never expect this kind of poor service from LG-Multi National Company.
Take the matter on priory basis and take the action against the defaulters.
For Thomson Press(India)Ltd
Capt Rajindar Sharma
Manager Admin
[protected]
From: LG Service [[protected]@lge.com]
Sent: Saturday, May 28, 2011 12:49 PM
To: R Sharma
Subject: FW: Faulty Refrigerator

Dear Sir

Customer is writing in to Head office about his dissatisfaction.

Please speak to the customer & update about present status of the issue.

Please reply to the customer on mail <copy to us> about the present status.

Regards
Praveen
LG Corporate Office
Greater Noida


From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Saturday, May 28, 2011 10:25
To: [protected]@hotmail.com
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: FW: Faulty Refrigerator

Sir,
The service of LG has gone very down due to the following reasons:-

a. After our repeated reminder and verbal discussion on telephone No-[protected] we were able to get the service for our refrigerator.

b. One mechanic Mr. Shamsher mobile No-[protected] visited on 26.5.11 and filled the gas due to which the Refrigerator was not cooling.

c. On 27.5.11 same problem was existing again in our refrigerator and we immediately tried to contact Mr. Shamsher on his mobile No-[protected] which was given to us by him but he was not picking up the phone.

d. On 28.5.11 again we tried to contact Mr. Shamsher on his mobile but he is not picking up the phone.

e. The Invoice No 01373 dated 26.5.11 is attached for the reference.
You are requested to direct your staff to attend our refrigerator immediately.
Capt Rajindar Sharma
Manager Admin
[protected]

From: R Sharma
Sent: Saturday, May 21, 2011 12:16 PM
To: 'LG Service'
Subject: RE: Faulty Refrigerator

REMINDER NO-3

Neither I am not able to get the mobile number [protected] which you have mentioned nor has anybody from LG visited to rectify the problem.
Capt Rajindar Sharma

From: LG Service [mailto:[protected]@lge.com]
Sent: Friday, May 20, 2011 5:45 PM
To: R Sharma
Subject: RE: Faulty Refrigerator

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr Atul Wadhwa on his mobile number [protected].


Thanking you and reassuring you of our best services always.

Thanks and Regards.
Akanksha Verma
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)




From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Friday, May 20, 2011 12:29 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

REMINDER NO-2
When the service will be done?
Capt RS

From: LG Service [mailto:[protected]@lge.com]
Sent: Thursday, May 19, 2011 5:08 PM
To: R Sharma
Subject: RE: Faulty Refrigerator


Dear Customer,



We are sorry to learn about your dissatisfaction.



We have forwarded your issue to concerned Customer Relationship Officer so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Customer Relationship Officer Ms.Nikita on her mobile number [protected].



Thanking you and reassuring you of our best services always.


Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[cid:image001.[protected]@01CC17AE.AA0BF340]

[cid:image002.[protected]@01CC17AE.AA0BF340]

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Thursday, May 19, 2011 10:34 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

REMINDER NO-1
OUR REFRIGERATOR IS STILL WAITING FOR THE SERVICE.
CAPT Rajindar Sharma
[protected]

From: LG Service [mailto:[protected]@lge.com]
Sent: Friday, May 13, 2011 12:12 PM
To: R Sharma
Subject: RE: Faulty Refrigerator


Dear Customer,

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Thanks & Regards
Madhuri Vishwas
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Friday, May 13, 2011 10:17 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

NO BODY HAS COME TO ATTEND THE REFRIGERATOR.
CAPT RAJINDAR SHARMA
[protected]

From: LG Service [mailto:[protected]@lge.com]
Sent: Wednesday, May 11, 2011 12:38 PM
To: R Sharma
Subject: RE: Faulty Refrigerator

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Taking your concern forward, a complaint has been registered with the Call center. Your online complaint number is RNA[protected]and immediate steps would be taken in this regard.

For further assistance please provide us your valuable feedback, to help us serve you better, on our Customer Care Numbers -

[protected] (mtnl / bsnl) [protected]For other operators prefix STD code)

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[cid:image001.[protected]@01CC17AE.AA0BF340]

[cid:image002.[protected]@01CC17AE.AA0BF340]

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Wednesday, May 11, 2011 9:09 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: Faulty Refrigerator

Sir,
My LG Refrigerator 195NH4 is not cooling. You are requested to send your mechanic at the following address immediately:-
Thomson Press (India) Ltd
C-41, Phase-II,
Noida

Thanking You

Capt Rajindar Sharma
Manager Admin
[protected]


PLEASE LOOK INTO IT.
THANKS
RAJINDAR SHARMA

Dear Sir


I Purches Lg Product (Monitor LCD) 8 Month before now day LG service centre not receive and not response and says this product is out of warranty.

Attachment
Product Photograph