LG Electronics Complaints & Reviews

Dear Sir/Madam
On 22.8.2011 We have reg. comp.No. RNA[protected] But after 10 days no one has come form your auth. service center . When we talk them they say we have no time for such a distance covering customer .

Sir, I purchased an LG plasma tv of 42" (model 42P J560R) on 21 August 2011 from Green Consumer Appliances, M/s Noprth Field Impex Pvt. Ltd.,32/1737/AD, NH 47 Bypass Junction, Palarivattom, Cochin-682025(Phone no.:[protected],2346658). The invoice number is CR/00554.
It so happened that I reached the shop by 1.00 p.m. in the afternoon and it took nearly 6 hours to get the sales closed. They promised to bring the product on the same day and mount it, because my wife and I are both working and would not be available on any of the working days in our house.
Further, i won a rechargeable LCD emergency lamp as a scratch and win gift and the gift has not yet been given to me. On the day of the purchase, they said that they were out of stock of the gifts and they would deliver it to us on the gift arrival from the company. After a couple of days I called up to enquire and they said that they were too busy and I should be going to their shop again to collect the gift.
The next day of purchase, my wife had to take a leave and sit back home to get the tv mounted on the wall when the LG people arrived. Meanwhile, I made 5 calls at 2-hour intervals to know when they should be arriving. Finally, they called up by 9 in the night and said that they would come the next morning as their work timings were over for the day. I made a big issue of it, since that called for another day of leave, either for me or for my wife which was practically impossible for such a trivial excuse. So they arrived at 9.15 and mounted the tv and when we demanded a demonstration, they ignored us and pushed off
It is very disheartening to see that the after sales service of such a company of repute like LG has degraded to such a ground level. This wasn't the case earlier, because many of my purchases of electronic items are of LG make and my preference for the brand was mainly due to the perfect after sales service which most of the other companies failed to provide.
But i've decided to carry the issue forward if my grievance is not met with satisfactory response by filing a case in the district consumer court for cheating and consumer harassment.
Kindly see if anything can be done about the same.
Regards
GIRISH SREEDHARAN,
F2C PANCHARATNA APARTMENTS,
NEAR TOC H PUBLIC SCHOOL,
VYTTILA
ERNAKULAM-682019.
Mob:[protected];[protected]

A refrigerator was purchased from 'VIJAY SALES Prabhadevi'; details as given below-
name of customer ... Ms PRIYANKA SAPRA
address ... A 1405 COSMIC HEIGHTS, BHAKTI PARK, WADALA EAST,
MUMBAI 400037 [Tel: [protected]]
product ... LG Refrigerator, GL 408 DMQ BS
date of purchase ...[protected].
complaint ... The company technician came and installed the fridge with the settings...

Lost Hand set

LG M4410 Mobile Lost

Hi,

I have lost my LG M4410 mobile phone. The details of mobile - LG M[protected][protected], S/N: 603KPFX147179,GSM 900/1800/1900 Tri Band,3V SIMue, Please block this handset.

Kindly confirm me that my mobile is blocked.

Regards,

Nalin Khichadia

LG P500 MOBILE HANDSET

My phone was dead while updating with Lg pc suite, there was no power supply. As my mobile is in warranty period i submitted my mobile phone (LG P500) to authorized Lg service center in my area i.e BHAGYA COMMUNICATIONS located at Mehdipatnam, Hyd on[protected]. I have called service center many times and whenever i call they say 2-3 more days to repair.
I experienced very very poor service from LG which i didnt expected from.
I cannot wait more I need my money back.

Job no: RNA[protected]

Respected Team,

This is bring to your kind notice that few days ago I had purchased refrigerator from your authorized dealer from ludhiana.After using few days I had found there some water problem with my fridge I had visit to dealer shop for complainant and engineer has come to my house but did not given satisfactory service. After some days I had visit again for complaint and dealer suggest to talk with your Ludhiana base manager Mr. Gurinder (asst. manager) and I had talk with him. He told me that we will provide satisfactory service to you .but after that he did not call me. We can never expect from LG this kind of irresponsible behaviour.almost one week going to end still I did not receive any service from LG service center.infact I had talk with Ludhiana branch head mr.dhillon he give answer I will take necessary action but still there is no movement. Need your involvement unless, Please take action immediately.

your customer-Davinder passi

mobile no.[protected]


Ludhiana PB.

pehredar @ moneycontrol.com,
[protected]@tv18online.com,

Dear sir,
I do regular view your programme Pehredar.
I had purchased one LG Mobile from their company dealer. But after purchase I noted that I have cheated by the company as well as dealer.
The dealer charged Rs 1000/- more than other customer of the same model purchased during the same period.
On the other side, the HANDSET is purely defective and it is like wastage of hard money and cheting by the manufacturer like LG in India.
I have written so many times. I had sent my handset at their service centre various time but almost more than 6000 call through my phone is wasted either there is no outgoing sound or no incoming sound this is the major problem.
In reply company did not reply properly and hence I have knock the door of pehredar to do something or I want to present my handset to the chairman of the company through Pehredar

M A Majria
[protected]
President
Indian Quality centre
Regd NGO S/34742

The following is some of the regular correspondences I have done.
wastage of Hard earned money
Please note that my mobile is not properly working for
sometimes incoming sound ,
sometime outgoing voice, the outgoing signal is catching the signal.

Your earlier model worth Rs 900/- provided by Reliance was excellent to my satisfaction and i used for 2-3 years .During the period it never complaint.

This time I have purchased costlier model and all the calls incoming and outgoing is wasted. I am suffering from the mobile problems.

I personally request you to please arrange to replace the set with the lower value good model . it will be a favor for me.

Thanking you once again,



My mobile has been attended on 1/3/2011 and the mic has been replaced.I will further contact if i further get such problems


--- On Mon, 28/2/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Re: Fw: Replacement of mobile
To: [protected]@lgindia.com, [protected]@lgindia.com
Date: Monday, 28 February, 2011, 9:19 PM

I am very surprised that on my repeated reminders no any action is initiated by your company. I have wasted around 3000 calls money due to poor response in the mobile.


If i do not get alternative/replacement new model, i will have no alternative to knowck the door of Consumer court. When you can not provide the service to me how a general consumer in India can expect .
Please do the needful

M A Majria-[protected]
Indian Quality centre
Regd NGoO for consumer awareness.

--- On Tue, 22/2/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Re: Fw: Replacement of mobile
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com
Date: Tuesday, 22 February, 2011, 10:19 AM

No any action has been initiated from your side.
I have wasted around[protected] calls from your handset.Hence i am very much disturbed with the handset.
I earnest request you to please arrange to replace so that i can get full satisfaction .
LG is doing very towards consumers service

M A Majria
Indian Quality centre
[protected]


--- On Mon, 7/2/11, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Fw: Replacement of mobile
To: [protected]@yahoo.com
Date: Monday, 7 February, 2011, 9:48 AM


Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service
Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger
Mr.Vishal Sharma on his mobile number [protected].

Thanking you and reassuring you of our best services always.


Thanks & Regards
S Pandey


----- Forwarded by Helpline CS/CS/NOIDA/LGE/IN on 02/07/2011 09:47 AM -----





From: Vikas Agarwal [mailto:[protected]@yahoo.com]
Sent: Sunday, February 06, 2011 11:24 AM
To: [protected]@lgindia.com
Subject: Replacement of mobile




I had sent 2 times at your ansari road service centre
all the times, they say that mobile is ok but all the times I got
complaint that there is no sound to listners.This is the defect in your
mobile set.I further request you to pl arrange to replace the set.

Thanking you once gain
M A Majria
[protected]

--- On Fri, 21/1/11, Vikas Agarwal <[protected]@yahoo.com> wrote:

From: Vikas Agarwal <[protected]@yahoo.com>
Subject: Replacement of mobile
To: [protected]@lgindia.com
Date: Friday, 21 January, 2011, 11:30 AM





I had purchased one mobile 6210 s no:[protected] on 15/11/2010
From the date of purchase incoming and outgoing voice is very low.
The dealer from whom i had purchased Manoj cell page, Daryaganj vide their
bill no: 171 has totally refused to replace the set.

Kindly arrange to replace the mobile set at the most earlieset.

M A Majria
President
Indian Quality centre
[protected]

August 30, 2011

To
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
EMAIL: [protected]@lge.com

Ref: LG has not attended to complaints lodged 3 times in 3 weeks for the repair of top loading washing machine model “Intellowash 6.5 kg, WF-S7512FN”. This machine is out of warranty.

Sir/Madambr...

Message Body




COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.LG MICROWAVE OVEN MODLE NO. MC8083MLR. RECEVIED UNDER MENTION REPLAY. NOW WHAT CAN WE DO. AS PER THEM WE HAVE TO THROW THE GOODS AFTER 5 YEARS IF NOT REPAIRABLE.






----- Forwarded Message -----
From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 30 August 2011 11:28 AM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


Dear Sir,

We express great regret the said machine is not repairable . The required
part not availble with us. We are trying to repair that defective part but
failed . As this machine purchased five years ago so we are unable to apply
depreciation policy. We understand your concern so we offer you to purchase
machine from Kolkata Warehouse on 2nd sale .

Pls find the address of Kolkata Warehouse of LG

A5-6 New Gopalpur, Budge Budge Trunk Road
Kolkata - 700143, Near Gopalpur Project House

Contact Person
Krishnendu Gantait - [protected]


Thanks & Regards
Mithumita Bardhan
CCO, Kolkata Branch
LG Electronics India (P) Ltd.
Metro Tower, 6th Floor
1, Ho-Chi-Minh Sarani
Kolkata
[protected]

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Status as on 30 Aug 2011



Registration Number

:

DOCAF/E/2011/00757



Name Of Complainant

:

MR. VINAY KUMAR JAIN



Date of Receipt

:

30 Aug 2011



Received by

:

Department of Consumer Affairs



Officer name

:

Dr. A K Misra



Officer Designation

:

Director (CGRC)



Contact Address

:

Room No. 712A,





Jam Nagar House





New Delhi110001



Contact Number

:

23385723



e-mail

:

[protected]@nic.in



Current Status

:

RECEIVED THE GRIEVANCE





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----- Forwarded by CAL Cco/CONTRACT/LGE/IN on 08/30/2011 11:04 AM -----

LG Service
<[protected]@lge.com> To: CAL Cco <[protected]@lgindia.com>
cc: RAJNEESH KUMAR <rajneesh.[protected]@lge.com>
Subject: FW: COM PLANE NO.
RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS
& REPAIR IT.MODLE NO. MC8083MLR.
08/30/2011 01:11 PM ZE9




Dear Sir/Ma'am

Fyi…



Your's Sincerely

Ganesh
Customer Service - LG Electronics


From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: Monday, August 29, 2011 7:15 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com);
[protected]@lgindia.com; RAJNEESH KUMAR/LGEIL Calcutta
C.S.(rajneesh.[protected]@lge.com); RAHUL DUTTA/LGEIL Calcutta
C.S.(rahul.[protected]@lge.com)
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Friday, 26 August 2011 1:37 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Thursday, 25 August 2011 3:41 PM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

----- Forwarded Message -----
From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Wednesday, 24 August 2011 1:08 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Tuesday, 23 August 2011 8:11 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Saturday, 20 August 2011 12:46 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/6
[protected]
CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]
From: LG Service <[protected]@lge.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Friday, 19 August 2011 3:03 PM
Subject: RE: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE
DEFECTIVE PARTS & REPAIR IT.
Dear Customer,

We acknowledge your concern & forward it to our branch office in order
to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback,
on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.


Your's Sincerely

Shweta Puri
Customer Service - LG Electronics


From: [protected]@yahoo.co.in
[mailto:[protected]@yahoo.co.in]
Sent: Friday, August 19, 2011 1:32 PM
To: [protected]@ldindia.com; "[protected]@lge.com"; serviceindia/LOCAL
EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.



From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@ldindia.com" <[protected]@ldindia.com>
Sent: Thursday, 18 August 2011 7:55 PM
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.
COM PLANE NO. RNA[protected]/8/11.XRNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE MC8083MLR

MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/5
[protected]

CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]







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Please contact our Mail Administration Department on [protected] or
e-mail notes.[protected]@lgindia.com for further assistance.

I bought LG LCD TV (42LH50YR) from LG Best Shop on Banjara Hills, Hyderabad on[protected]. Last 3 months my TV remote is not functioning. I have spoken to LG customer care and after a lot of insistence they registered equest for new remote. The remote Model is MKJ42519623. Despite my repeated requests people in service centre in Ameerpet, Hyderabad have been telling it will come in few days everytime. Last week they called me and asked me to come today to service. I travelled almost 10 km from Madhapur to Ameerpet wasting costly petrol for my car only for this remote. Today I was told the remote wil come next week.I have been to the LG service centre for this remote atleast 3 times now ans wasted a lot of money on petrol and time.

I work as Director in renowned IT company with 1,20,000 employees. If LG can not replace parts like remotes, why are they selling TVs ? I will ask all employees not to buy LG products.

I A subramanian residence of 8, Dayanand, Gopal Nagar, Rd.No.1, Dombivili East have earlier complained about the problem in Refrigirator sold to me by Sonal Electronics, Dombivili near Station on June 5th, 2011. We have been receiving only calls asking for the problem and giving solutions only over phone. Some of your person approached and took xerox coipes of Bill & ID Proofs etc., two weeks back. He also gave an assurance that we will either get new peace or the refund in 5 days. Now even after 2 weeks passed, no response from your side. I want to put it on record that i will be forced to go to consumer cort if i do not get response in 2 days time from now.

Please respond on [protected]@ubmail.com

I bought an LG Split AC before one and half year. Now the AC is not at all cooling and also there is a water leakage from the main unit. I raised a complaint regarding this to the customer care on August 15th, The service person visited my home at 16th of August and found there is a GAS leakage in the Out door unit and he said he will send a specialised team to fix the hole. but till then he asked me not to switch on the AC. But till today August 27, no body has came. Daily I called to customer care,every time I call they said my issue will be fixed with in 24 Hours.Atlast they gave the phone number of the service person . I called that person, he said he will send people with in 30 minutes, but no body has came. Again I called the service person, but this time he did not pick the call. I tried him reaching for every 10 minutes, some time the call may go in wait . I tried to call him from a different number, then he picks the call, again he said he will send people in 30 minutes.The same story repeats Everyday. My kind advice to you guys Don't prefer to buy Air conditioners from LG. If you choose then you need to suffer through out .

25/08/2011
Dear sir / Madam

I have purchased LG CDMA handset model number LG-RD 6150 serial number RLGHS[protected] from M/s Global Infocom - Rajpura on dated 08/01/2011. Mobile automatically goes to switch off. While contacting service centre in rajpura i have been informed that motherboard is defective and it is required to replace on paid basis as mobile is out of warranty. I have shown bill to service centre that i purchased mobile pn 08/01/2011 and it is still is in warranty.
Then i informed that warranty coverd is by manufacturing date not date of sale. Then i contacted to M/s Global Infocom but his behaviour was too rude and he denied to replace set.

I therefore request you kindly help me to get my mobile either repaied / replaced and oblige.
Thanking you.
Regards
TANJEET SINGH
[protected]

i bought mirowave oven of LG.the front panel became non functional.so we complained to authorised service agent in dharampeth nagpur.ythe service person came changed the panel and we paid him fuul charges.the new panel worked only once.after many calls ,personal visits,that service centre is not changing the defective panel.i am wasting time and energy.i feel cheated.now i have decided never to buy LG product.i will also encourage others to do same

I ORDERED 6 NO. OF FILTERS FOR THE ABOVE MENTIONED WASHING MACHINE, MODE NO.WP-9031 . I WAS ASSURED TO GET HOME DELIVERY BY 21ST OF AUGUST 2011. AFTER REMINDING ON THE CUSTOMER CELL NO.[protected], THE ANSWER WAS VERY VAGUE . THE ANSWER FROM THE CELL WAS ---- 'PLEASE WAIT FOR SOME MORE DAYS''.

THIS IS NOT THE ANSWER. PLEASE LOOK INTO THE MATTER.

THANKS YOU
M. K. ACHARYA
[protected]

I bought a LG optimus Black (Rs.20,400) on 8th august from Univercell-Sahakarnagar branch. Immediately after a day I found out that there was a problem in the handset. I went to Univercell, and they asked me to go to the service centre in Frazer town. The person in the service centre, reinstalled the software but the problem was not resolved.
He told he has escalated the issue to the LG company and asked me to use the mobile until the company gets back to us with a solution.
I dont want to get my new mobile repaired, I just want a replacement. I feel that the company should not sell a defective piece and ask the consumer to get it repaired in the service centre.

Someone please help me out to resolve this issue.

Sunil Kumar
Ph.[protected]
email- [protected]@yahoo.co.in

This is to inform you that ,i was very satisfied with your service earlier and gone mad , because started using your seven products and planning for third WINDO AC for my HOME.
But , i am sorry to say your quality of service is detoriating day by day.....as i have purchased second AC(SPLIT) I HAVE STARTED GETTING PROBLEMS even after six months..like unusal sound , cooling problem etc.... which is solved at last .
BUT ...i am not able to understand how to come out with the problem(split AC dropping water inside the room , and keep embarrassing me) which i am facing since last six to seven months.......which makes me impatient .

My request to you is , kindly arrange to solve the problem at the earliest or tell me what to do...

Your early action matters a lot..

DETAILS: Product-LSA6QW2VF1.AA66DV1-LG SPLIT AC ,SERIAL NO.-910NLNC002607, DATE OF PURCHASE-29.03.10

REGARDS..
RAJEEVA .RANJAN
NEAR CHADRAPHOOL APPARTMENT,
SALIMPUR AHRA, LANE NO. 1
KADAM KUAN, PATNA-3
[protected] / [protected]

LG COMPLAINT NO[protected] dated 16-08-11, BILL NO[protected].

I had registered a service request/complaint with LG service center on 16-08-11 for the problem in washing machine and for servicing of the same. the issue in the machine is dryer not working. 0n 17th one of LG engr visited by house and checked the machine. he had confirmed that the clutch assly has to be changed and machine will be picked up by the service center next day. But to our surprise till 21-08-11 no one from the LG came to pick the machine even after several calls were made by me to your call centre, to the local service center and to other service manager in LG. I spoke to mr Ghanshyam, Noor, Biswajeet, Diwan, Deepak and mr Pawan on 21st for at-least one hour contineously and finally the machine was taken by the Noida service center on 21st evening. Finally the machine was returned to me on 22nd afternoon without solving the problem reported by me but with a bill for replacement of clutch assly for rs 2400. when we started the machine we found the clothes were not drying and the machine was making noise like a tractor. My wife called the service center and told them the problem, i called them atlest 5 times afterwards yesterday but no one turned up to see the issue. I am now in a status without any solution for the issue. Can some one from LG get back to me if they have any seriousness of their service ???????

I have bought lcd tv cum monitor. it is in warranty. its not working now on computer. i have registered a complaint ( I.D RNA[protected]. Executives visited my site on 07.08.2011. they told me that a card is not working. it is to be changed but is not available. they ensure me that they will change this when ii is available. but they did not changed till today. i again contact to LG CARE. they ensure me to change this with in 2 or 3 days. But no response again til today.

WHAT SHOULD I DO ?

my Mobile No. [protected]

Hi,

We purchased LG Refrigerator with Model GL368YVQG4 with Sr. No. 002LPSY000158 Last Year in March 2010. We had an issue with Refrigerator Cooling in May 2011. The Engineer Visited(RMA[protected] and diagnosed with Gas leakage. The engineer filled the gas and replaced a copper part on 11th May 2011. We were charged Rs 1017 for Gas filling.

The refrigerator worked for 1 month and then refrigerator had same cooling problem again on approx. 15th June. We complained again and new RMA was raised again(RMA[protected]. The engineer visited again and refilled the gas again without informing what was found in diagnostics whether it is the Gas Leakage again or the compressor issue.

The refrigerator worked for 1 month again and had the same cooling problem on 18th August again. We made complaint again and asked for the reason why there is same problem as we can't keep spending money if the problem is recurring. The RMA[protected] was raised and engineer pointed out that there may be a gas choke due to which refrigerator not cooling and said he will talk to his office. The new engineer(Madhav) came and diagnosed that Voltage may be high due to that compressor may be tripping again and asked to use stablizer and this should fix the problem. The Engineer charged the visiting fee of RS 330. We bought and used stablizer for refrigerator getting the voltage to 230 but it did not fixed the issue. . We called office again and new engineer(Mahendra) was sent again. He checked and mentioned that there is gas choke and Gas has to be refilled.He said that the previous Enigeer , who filled the gas in June 2011 should have done nitrogen flushing and then filled the gas. This should have avoided from gas choking and could avoid moisture in the line.

Even at this moment I am not sure even diagnostics as correct due to different version from engineer visiting the site and due to recurrence of problem. Also this seem to be manufacturing defect as problem is recurring again and again. Even this could be problem with compressor itself

Also engineer told that this should be 6 month warranty for Gas leakage but we were told 3 months in May 2011.

As there was wrong diagnostics, as a consumer we should not be paying for gas leakage again or any service charges. We want the resolution either by replacement of products or compensation for the time spent due to poor quality of product or permanent fix.

Regards

Manish Jain
Mob. [protected]
Mob. [protected]