LG Electronics Complaints & Reviews

THE REFRIGERATOR WAS NOT WORKING AND COMPLAINT WAS LODGED IN THIS REGARD. AFTER ABOUT 10 DAYS AND THAT ALSO ON OUR REPEATED REMINDERS ONE TECHNICIAN CAME AND ATTENDED TO OUR COMPLAINT,BUT AGAIN AFTER ONE DAY SAME PROBLEM WAS CAME. AGAIN WE TRIED AND TRIED THE LG CUSTOMER CARE NUMBER OF TIMES BUT OF NO USE. FEW FOLLOWING NUMBERS OF LG WE HAVE TRIED BUT TILL DATE NO BODY HAS ATTANDED TO OUR REFRIGERATOR:-
1. [protected] CUSTOMER RELATION OFFICER-MS. NIKITA
2.[protected] BRANCH SERVICE MANAGER-MR. ATUL WADHWA
3.[protected]-MECHANIC SHAMSHER SINGH
THE CORRESSPONDENCE MADE WITH THE LG IS AS UNDER:-

RE: Faulty Refrigerator
R Sharma
Sent: Monday, June 06, 2011 8:56 AM
To: LG Service ‎[[protected]@lge.com]‎
Cc: [protected]@hotmail.com




Sir,
Even after our repeated reminders if you are not in a position to get our refrigerator repaired, which was not attended by your technician properly and not ready to rectify the fault left over by him,then we have to approach the consumer court.
We never expect this kind of poor service from LG-Multi National Company.
Take the matter on priory basis and take the action against the defaulters.
For Thomson Press(India)Ltd
Capt Rajindar Sharma
Manager Admin
[protected]
From: LG Service [[protected]@lge.com]
Sent: Saturday, May 28, 2011 12:49 PM
To: R Sharma
Subject: FW: Faulty Refrigerator

Dear Sir

Customer is writing in to Head office about his dissatisfaction.

Please speak to the customer & update about present status of the issue.

Please reply to the customer on mail <copy to us> about the present status.

Regards
Praveen
LG Corporate Office
Greater Noida


From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Saturday, May 28, 2011 10:25
To: [protected]@hotmail.com
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: FW: Faulty Refrigerator

Sir,
The service of LG has gone very down due to the following reasons:-

a. After our repeated reminder and verbal discussion on telephone No-[protected] we were able to get the service for our refrigerator.

b. One mechanic Mr. Shamsher mobile No-[protected] visited on 26.5.11 and filled the gas due to which the Refrigerator was not cooling.

c. On 27.5.11 same problem was existing again in our refrigerator and we immediately tried to contact Mr. Shamsher on his mobile No-[protected] which was given to us by him but he was not picking up the phone.

d. On 28.5.11 again we tried to contact Mr. Shamsher on his mobile but he is not picking up the phone.

e. The Invoice No 01373 dated 26.5.11 is attached for the reference.
You are requested to direct your staff to attend our refrigerator immediately.
Capt Rajindar Sharma
Manager Admin
[protected]

From: R Sharma
Sent: Saturday, May 21, 2011 12:16 PM
To: 'LG Service'
Subject: RE: Faulty Refrigerator

REMINDER NO-3

Neither I am not able to get the mobile number [protected] which you have mentioned nor has anybody from LG visited to rectify the problem.
Capt Rajindar Sharma

From: LG Service [mailto:[protected]@lge.com]
Sent: Friday, May 20, 2011 5:45 PM
To: R Sharma
Subject: RE: Faulty Refrigerator

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr Atul Wadhwa on his mobile number [protected].


Thanking you and reassuring you of our best services always.

Thanks and Regards.
Akanksha Verma
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)




From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Friday, May 20, 2011 12:29 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

REMINDER NO-2
When the service will be done?
Capt RS

From: LG Service [mailto:[protected]@lge.com]
Sent: Thursday, May 19, 2011 5:08 PM
To: R Sharma
Subject: RE: Faulty Refrigerator


Dear Customer,



We are sorry to learn about your dissatisfaction.



We have forwarded your issue to concerned Customer Relationship Officer so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Customer Relationship Officer Ms.Nikita on her mobile number [protected].



Thanking you and reassuring you of our best services always.


Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[cid:image001.[protected]@01CC17AE.AA0BF340]

[cid:image002.[protected]@01CC17AE.AA0BF340]

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Thursday, May 19, 2011 10:34 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

REMINDER NO-1
OUR REFRIGERATOR IS STILL WAITING FOR THE SERVICE.
CAPT Rajindar Sharma
[protected]

From: LG Service [mailto:[protected]@lge.com]
Sent: Friday, May 13, 2011 12:12 PM
To: R Sharma
Subject: RE: Faulty Refrigerator


Dear Customer,

We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Thanks & Regards
Madhuri Vishwas
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Friday, May 13, 2011 10:17 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RE: Faulty Refrigerator

NO BODY HAS COME TO ATTEND THE REFRIGERATOR.
CAPT RAJINDAR SHARMA
[protected]

From: LG Service [mailto:[protected]@lge.com]
Sent: Wednesday, May 11, 2011 12:38 PM
To: R Sharma
Subject: RE: Faulty Refrigerator

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Taking your concern forward, a complaint has been registered with the Call center. Your online complaint number is RNA[protected]and immediate steps would be taken in this regard.

For further assistance please provide us your valuable feedback, to help us serve you better, on our Customer Care Numbers -

[protected] (mtnl / bsnl) [protected]For other operators prefix STD code)

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[cid:image001.[protected]@01CC17AE.AA0BF340]

[cid:image002.[protected]@01CC17AE.AA0BF340]

From: R Sharma [mailto:[protected]@thomsonpress.com]
Sent: Wednesday, May 11, 2011 9:09 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: Faulty Refrigerator

Sir,
My LG Refrigerator 195NH4 is not cooling. You are requested to send your mechanic at the following address immediately:-
Thomson Press (India) Ltd
C-41, Phase-II,
Noida

Thanking You

Capt Rajindar Sharma
Manager Admin
[protected]


PLEASE LOOK INTO IT.
THANKS
RAJINDAR SHARMA

Dear Sir


I Purches Lg Product (Monitor LCD) 8 Month before now day LG service centre not receive and not response and says this product is out of warranty.

Attachment
Product Photograph

dear sir ,
i am dr. dibya prakash acharya,i had purchesed an lg 1.5 ton window a/c from bigbazar ,cuttack,orissa, 7 days back , i stay at aul , orissa ,, the sales person at bigbazar ,cuttack branch told me that he would be sending someone within 24 hrs ,,but its almost a week ,,he is noteven picking upthe phone ,,,
plz ,,do the needful

my contact number is [protected] / [protected]
aul, dist- kendrapara,
orissa
india

before 2 months i purchased LG 5 star AC.after installation within 2 weeks problem of gas leakage.after complain it solved.but now again after 3 weeks same problem of gas leakage.so AC is not worked..and they consider a complained in free service...so solve my problem.....now i don't have trust to purchase of LG products..

I have purchased the following TV on 11.03.2011. After two month dated 01.05.2011 I received a message that "Dear customer your EMI of Rs.1399/-for loan #4100cd00137083 is due on 05/05/2011 & manage my account sufficient one day prior".

Again I received same message on 01/06/2011.

Till date there is no deduction of EMI from my account.

Pls. confirm what is the issue?

until or unless if you impose or charges any penalty then the matter will be raised to the competitive authority.

Pls. contact

Anupam Pal ([protected])

Sir, i`ve lost my LG GD510, IMEI no.[protected].I want to trace my mobile and find out the details about it. contact no- [protected], 26999586
Thank you.

This has reference to my various complaint on my Refrigerator model no 258 VA 5 in the month of April 2010.

I wish to state that eversince I have bought the fridge, it was making lot of noise and cooling was not observed and LG service team seems to have no answer to it.

Please refer to my various call logs on to LG call center (last few records which I remember are RNA[protected] , RNA[protected]. wherein I am promised effective / prompt service but sorry to state that your service engineer don't even turn up for 3 days in together.

I stay in Faridabad, Haryana , and I was given the number of key official Mr Agrawal etc who doesnot respond. I was made to talk to one Mr Utsav / Mr Jitendra etc who while they promise but the results are same.
Over last few months this has been on going. Durign last two complaints Gas has been changed and recharged (In month of Feb and inthe month of March). I fail to understand the charging of gas at such internal where as my previous old fridge didnot require a gas charge for more than 3 years. Though the gas has been charged the machine is not working properly and I am totally dissatisfied which I have always been telling LG to replace / repair the defect to my satisfaction

During the days when the machine is not working, all the food items kept are spoilt and I am put to lot of inconvenience and loss due to wastage.

While this is going on, in my latest compliant, in the month of April, your service engineers says that the machine again need to be Gas recharged and further that since the machine is 1 year old, and warrant is over, I need to pay of the gas fill.
This is nothing but a cheating case from LG where you cannot repair a machine and now need cost for the same since the machine is out of warranty.

Atul Lande
[protected]

Date 07/06/2011
Dear Sir

I am sorry to say that I am suffering from mental agony and losses of money due to purchase of LG-C310 mobile which started giving trouble just after its purchase on 29/05/2011 from SMART MOBILE CENTER (Shop No 206, Ashiana Hari Niwas, New Dal Bunglow Road Patna-800001). Description of problems are given below

1. This mobile is getting restart automatically after every five to ten minute and simultaneously an SMS with charge of 60 paisa is getting deducted during every restart and it has exhausted my recharge amount.

2. Sim 2 slot stop functioning after 3 to 4 minutes just after re-starting of the mobile.

3. Power of batter is of 1250 AH while I was told that it is of 1500 AH by the mobile vendor just before the purchase of above mobile. This mobile gets discharge immediately (Within 4 to 5 hour) without talking too much from it.

Rather than above technical aspect I am also suffering from poor customer service from your service center located in Patna (Near Dak Bungla Cuoraha, Opposite of NP Centre, Patna-800001). I have visited three times to them since yester day but still there is no action.

Details of Mobile is as follows:
1. IMEI NO[protected]
2. Battery No-SBPP0028501DC101025
3. CHG No RBOY0114880

We left with no other option but to bring the matter into your kind notice. Please look into the matter. I am looking forward to you for an early solution otherwise I may move into consumer court.

Thanking You

Yours faithfully

Prashant Kumar
Assistant Manager
The New India Assurance Co. Ltd
6th & 7th Floor BSFC Building,
Fraser Road, Patna-800001
Cell -[protected]/[protected]
Tele-Office[protected]

we have lodged a complaint on 22.04.11 (comp. no. RNA[protected] for a.c. not working. then technician came & detected that capacitor to be changed & replaced the capacitor, however a.c. again not functioning. Again technician came & found that compressor to be replaced & changed the compressor, again the a.c. not working. Again after nos. of calls to Mr. Arvind ([protected]), Mr. Ajit ([protected]), they send a technician & detected that pcb has to be changed. But since then no one came to solve my problem. Therefore the complaint is still not closed since 22.04.11. Its an irony that a big brand like
lg could not sort the simple problem. Kindly help me out.

Ashwani Badhwar
[protected]

Since 25th May 2011, exactly after 7-months of purchase the fridge Model-LGREF478YSX4 the fridge has stopped functioning. Its cooling stopped and the very next day the LED Panel display went off. We had lodged complaint No- RNA[protected] dt 26-May-2011 with the customer care to which LG service engineer attended and had taken back the defective PCB for replacement which as on date is still awaited.
We have been chasing all the people at LG- customer care No.- [protected], Service Center No- [protected] and even LG Area Service Manager Mr. Anuj Singh No-[protected] who has been giving assurance after assurance but with no outcome. At last he was able to manage to provide us a Old 150Ltr standby fridge without door shelves & vegetable basket to our relief from the intense summer heat.

After almost 12-days from the lodge of complaint nothing has been done to resolve the problem which clearly shows the response, commitment and competency of LG team and equally the quality of the products being delivered to the end customer like us. One can understand that the spare of old & obsolete models take time, but in just 7-months of purchase the spares parts are not available which really surprises me and really puts me think how bad decision me & my family have taken.

It’s my sincere request and advise to team LG to arrange to refund my Invoiced Money back and take back the defective unit without any further mental trauma. The details of the Purchase are as- Invoice No-2267 dated 26-Oct-2011, Dealer- M./s PRANAV DIGITAL WORLD, Vikas Marg, Lalita Park, Delhi-110092

PANKAJ KACHRU
Mobile : +91 [protected]
Plot No-573, UGF, Sector-4, Vaishali, Ghaziabad 201010.

We had given 1 aircondiner of lg at m.s. Refrigeration it's about 2 months
And last year we had change the Ac compressor from him only on 29 sept 2010
It's 2 month now we go to him and enqure for your Ac then he use to say that I don't have time to check go and you can complain to anybody . He day I give money to officer for getting franchisee no one will listen to you
Last year we had given all the documents bills of the Ac . When we ask for the paper he said don't worry I am sitting over here he just sign on the compressor n said you don't need any warranty card or bill . N now he is saying to bring the bill . He say go and complain to lg to open more service center
He do his own work in which he get money don't attend lg customers complains
Lg is good company but I think lg cant provide good service to their customers
My mobile number [protected]
Please do the needful
Ms refrigeration no.[protected] harnam nagar ludhiana

I had purchased a split AC model no.LSA 3NF5VF1.AN20R1 from M/s Ahono Electronics,50,Santoshpur Avenue,Kolkata-700075 (Tel.no[protected]/[protected] vide cash memo no.13693 dated 15th May'2011.

But the AC is not working & accordingly to the service people (Complaint no.RNA[protected] dt.4th June'11),the outdoor unit has runout of gas.

As it is not acceptable from my point of view that a newly purchased unit is malfunctioning within 15 days of installation,I want it to be replaced immediately.

Please see that the needful is done at the earliest.

Thanking you,
Indranil Sengupta
2C-402,Avishikta-I
369/1,Purbachal Kalitala Road,
Kolkata-700078
Tel.no.- (0) [protected]

sir
i have LG Gx300 mobile....features of this mobile is good but there is a problem in opera mini software installation for mobile internet...so give me a correct solution...

I had purchased two split LG Air Conditioner on May 14, 2011. It is not even about 3 weeks not the 1.5 ton has started giving the trouble. The AC is not providing the cooling as it should be. We did inform the customer care and the response was pathetic. First they informed us that they were not able to find any complaints launched, later when we got irrate they informed us that the were able to find the complaint launched. However, I am not sure what LG is trying to do with their Customers. Later the customer care representative gave the Service Center's Supervisor's number to get in touch with. There was no empathy shown by the supervisor "Devi" instead the lady started explaining about the norms.When we asked about the expectation setting she was quite. To a greater surprise LG has hired the supervisor who was not able to communicate in a proper language. Whenever we had called in for the follow up they have promised that the technician will be there in the residence in about 2 hours. We like a fool believing them sit in the house thinking that the technician will be coming. It been about 2 days now and no one has turned up.. This would be most bitter experience ever i would have had in my life time. It is highly disappointing to see the WORST CUSTOMER SERVICE provided by LG.


Regards, Regret for Buying an LG Product,

Ravi P
[protected]
Team Lead.

I lost my LG KG195 mobile when i went to pondicherry by september 2010.,
Please trace it and get me back my phone.

My email id is siva.[protected]@gmail.com or [protected]@yahoo.com.
The cell was bought in Trichy at universal, Trichy. Its imei no is [protected].

For furthur information dont hesitate to contact me. My contact no is [protected].
I will be pleased to get my mobile back..

I had registered a service complaint on 1 st of june , time 8 pm. Till date there has been no response from your service centre. When i called into check, i was informed that the technician will give a call either on 3rd evening or will report your complaint on 4 th st 11 am. Hence, i had taken a days off to be in the house, so that the technician does'nt have to go back finding the house lock. When i called them to know the status , they without any remose saying that he will attend the call if possible on 5th . I had logged in the complaint on 1 st and your sevice team has not visited till date , it is almost 72 hours over and we have brought a product of the trust that we will be given good service and support. now i feel that i had taken a wrong decission of choosing your brand , it is not the first time i have had this experience, it is the third time. I am send this mail this time is because of luke warm response of your staff and no care attitude, which has embrased me.

We do take the product as per the committment and assurance given by the your staff at the sales counter. But it is latter we find we have done a wrong decission of choosing LG brand for our house hold product. Now that i am in the verge of exchanging few of my home appliance, but the experience has pushed me not to take your brand. More over, one plus one is two and two plus two is 4 and 4+4=8, what i meant is word of mouth canvas can bring down demand for your product.This what had happened to Maharaja brand. Either you render proper support and honour your committment, else................. you can count on for .

Moreover please render proper training and guide them how to interact with customer with minimum committment for their salary they take.

Regards
Suresh a nand

My husband Mr. Vinod Kumar purchased microwave model LG MWO 8081 for Rs.12000/- on 23.10.2010 vide cash memo no.45/4488 dt.23.10.2010. So far 3 days mandatory cookery classes have not been provided for which 3 coupons to me thus I am able to fully utilise the microwave and it is a waste of money. Many of my colleagues in office also say so. We have wasted innumerable calls and precious minutes pursuing this business in vain. LG should not have promised what they don't intend to fulfill. This is a bad trade practice. People should beware of such product-marketing gimmicks of LG like companies.

MYSELF LOKESH BINDAL ,

I recently purchased a LG Split AC model 5 star. ...I have repeatedly called the helpline and they have assured me of fast tracking the request, however, no action...Compressor not working.......

Since then, almost everyday I have been in contact with the customer care executives. Everyday it is the same story that I get to hear from them. All they say is that the service center representative will be sent over to my place the next day.Another common dialogue that I get from the customer case is that the service center had made a call to my cellphone and that I did not answer it. Moreover, every customer care representative that I speak to, asks me to call back and ask for them if the complaint is not attended to the next day.moreover,they blame me and said to go to the dealer.
now tell me what should i do.i suggest to everyone that don't purchased lg product because its service is no good.i am waiting when my problem wil solve
The details of which are mentioned below:-
COMPLAINT :- RNA[protected]....
Complaint date :- 16 may 2011 .....
My contact no:- [protected],[protected]

I have purchase LG fully automatic machine some time back from Vijay Sales. First off all the product deliveried at my place was defective. It had dents all over the body and I had to ask the delivery boy to carry that piece back. It took about 2-3 days after this to get by piece. I had to call the showroom and visit the showroom again and again to get the delivery. I had to be out of town for my personal work and returned on Sunday. I had called up yesterday at around 9:30 AM to ask someone for installation and demo. It was told to me that I will receive a call in 2 hours and the service will be provide within 24 hours.

After that I am giving repetative calls to the customer care number and evrytime I call up I am given a new number to be called up and ask for the installation. At about 2:30 today again when I called up I was given the same answer. I made a request to speak to someone senior so that I cam explain my problem but the line was disconnected by the person at the other end.

Is this the service that is provided by LG? What kind of customer satisfaction are we getting.

Sir,

I bought a new LG 1.5 ton split AC bearing Model No. LSA55CR3AAALG through dealer/distributor M/s. Aditya Vision, Kankar Bagh, Patna-800020, Bihar, India on 08/05/2011 after spent Rs.30,000/- approx. (including installation + 4 KW Whrlpool Stablizer). My AC is dead since its installation. The Customer Care of Patna, Bihar din’t give me satisfactory reply right from the day it was installed. I contacted LG Customer Care Service No.[protected] under complaint reference no. RNA[protected],[protected]. After couple of day LG engineers came to my residence and check the AC and said Compressor is dead, its need to be change/replace. But till date LG Service Centre has neither provide standby AC nor my AC is replaced. After spending 30,000/- on LG Split AC, I am not able to use my newly LG AC since its installation. I also approach personally the LG Service Area Manager, Patna, Bihar namely-Mr. Rajesh Kr. Saini, but, he giving only lame excuses, he only passing day by day. He has unable to solve the problem till date for the defective product which LG has sold to me.

I also approached Customer Service Deptt., LGEIL via E_mail ID [protected]@lge.com vide my E_mail dated 25.05.2011. Thereafter, Ms. Akanksha Verma, Ms. Shewta Puri and Mr. Ganesh, Customer Service Department, LGEIL-Head Office, Greater NOIDA (UP) has acknowledge my complaint and forwarded to branch office in order to take an immediate step in this regards. But it is very unfortunate that nothing has been heard so far in this regard. The Service Area Manager, Patna Mr. Rajesh Kr. Saini and colleague only harassed me and passing time day by day and also misguiding his seniors about my issue. He has unable to solve the problem for the defective product which LG has sold to me as the 24 days of registration of complaint is already passed.


I am 65 years Senior Citizen person and i am suffering from HIgh BP and other Old age ailments. I am not in a position to visit every time to LG non-cooperational Officials. I unable to use my newly split AC since its installation.

It is my humble request to give the direction to LG office to replace/change my newly LG split AC with a new one as the above article covered under guarantee of the sold items without any further delay as the LG has sold me defective product.