LG Electronics Complaints & Reviews

Sir,

I purchased an LG split A.C. in indore (M.P.) in 24 April 2011 and after few days my AC air swing flap stop the working rendomly.

I call the service engineer & he brought the defective flap with himself & there is no response given by customer officer or any engineer from last one month. After long time follow up my AC flap not recover till now & no body take any responsibilty from LG side. LG customer care not given any complaint no. due which I unable to follow the status

Please help to recover my loss of money & help to repair my new A.C. and take immidiate strict action against LG Air conditioner section because LG customer Care officer says that we are not fear to any body.Last few days LG customer officer not recieve my phone from last two days

LG customer officer no. is [protected]

Regards,
Neha Agnihotri
[protected];[protected]
Mail ID:- [protected]@gmail.com

a complain for repair/replacement of switch board of my microwave oven,type mg607apr was lodged with lgindia call centre [protected] on 27jun2011 vide[protected].no repair was done and a repeat comlaint was registered on 4jul2011.there was no action and the call centre was contacted again on 8jul2011 . iwas told that comlaint dt 27 jun has been cancelled on advice of service centre.no firm date or surity of repair was given.on their advice contact with one mr sameer at[protected] did not ellicit any satisfactory responce.the repair has not been carried out till date.

MY MOBILE HAND SET IS LOST ON 4/6/2011 AND I HAVE IMMEDIATELY OBTAINED A DUPLICATE
SIMCARD. MY MOBILE NO IS[protected]. i REQUEST YOUR INTERVENTION IN KNOWING THE
IMEI NO OF THE LOST HANDSET TO ENABLE ME LODGE A COMPLAINT WITH POLICE TO TRACK
IT.

PLEASE INFORM ME THE IMEI NO OF THE HANDSET THAT WAS BEING USED BY ME UPTO
4/6/2011.

SURESH BABU K S V
SIRSILLA - 505 301
KARIMNAGAR DIST AP

I had bought a LG-Scarlet 32 inches LCD TV (32LG60UR) from LG dealer Circuit Mall, Sector 8-C, Chandigarh on June 26,2008 for Rs 46,000 (Invoice NO. 21465 dt[protected]. Recently, the LCD TV stopped working. I made a complaint to your customer care number (Complaint No. RNA[protected] dated June 11, 2011). I was told that either the panel or the mother-board had stopped functioning. Later, the technician said that the Panel had stopped working. Since the TV was out of warranty, I was told that the new panel will cost over Rs 15,000. Since then, the company has not been able to replace the LCD panel. The technician also told me that the panels for my model of LCD TVs are no longer made by the company and that he will replace with some other panel after doing cutting of the panel and adjusting it. Once he even came with a LCD panel but then went back saying that the company has sent a broken panel.

This incident has completely shaken my faith in all LG products. I not only have at least 6-7 LG products (including Refrigerator, LCD TV, DVD player, Microwave etc) but have recommended the products to so many friends and relatives. Even my LG microwave has never functioned properly. I feel that LG, which is doing very well in India, just CHEATS people with their sub-standard products and leave them to fend for themselves through outsourced service centres where no one listens.

How can a LCD TV, which is supposed by have a life of one lakh (100,000) hours, not function even for three years? How can LG claim that it has a life of 100,000 hours when it cannot even last three years?

In case of my LCD Scarlet TV, I am sure that LG stopped its production because the product must have been giving problems. The company first CHEATS people by selling high-priced products and later makes them pay for repair of the poor-quality products.

The dealer, Circuit Mall-Chandigarh, and its propriter Varun Juneja are even more worthless. I contacted him for help for the poor quality LG products that he is selling. He refused to entertain my complaint.

Jaideep Sarin
Chandigarh
[protected]

I had purchased a LG model No GL 263 DM semi frost free in 2006. Its handle has got broken, for which I have been trying to contact all the service centers in Ghaziabad but all my efforts have been in vain. Reason stated is the product is out of production and not available. On approaching the LG call center the problem is not addressed even, but rather exorbitant charges are being claimed. it is putting us in problem.

Complaint No[protected] in respect of washing machine owned by Javed Beg


Lg Customer Care,
I lodged a complaint on 25th July in respect of washing machine. I was advised by the customer care to keep a photo copy of purchase documents and show the originals. Engeneer visited us next day. He checked the machine and informed us that some part was to be replaced. He promised us that it would be done next day. He saw the purchase docs and told us that a pohto copy would be required when the part is replaced.
Since then I have been following with your customer care and service centre for rectification of the fault. It is very difficult to get service centre number even then I talked to them thrice. The last interaction was yesterday(4-7-11) on tel no [protected] at 2.39 pm. I was told that part has been requisioned and likely to be replaced tomorrow. Since it was not installed today[protected] also, I telephoned the customer care. To my utter surprise, I was informed that the case has been closed as the purchase docs has not been shown to the engineer. Since the time the engineer visited us, I have been interacting with both service center and customer care almost daily. I was never told that we have not shown purcase docs.
It is crystal clear that story is being concocted to hide the grave lapses, inefficiency on your part. I have records of the conversation.
Do you think any body would like to purchase your product if you harass your customers like this.
I request you to take immediate action against the concerned officials and rectify the washing machine immediately.
Javed Beg
B-44, Sector-39, NOIDA
Mob [protected]

with reference to the above subject of complaint , i have lodged a complaint regarding fail of audio out put with the local LG Service Shimoga, they have attended three times each time saying one ic was gone it was not available at this time and we have to place an order for the same and we fix it later, this was going on since two and half months still they have not rectified it, each time when i called they are asking the details again...

I HAVE PURCHASED THIS FRIDGE ON[protected] FROM KAYSONS (INDIA) ,SONEPAT FOR RS. 12250/- VIDE BILL NO 2294.THE FRIDGE HAS A PROBLEM FROM THE TIME OF PURCHASE DURING POWER CUT THE WATER FROM FRIDZER LEAK IN SIDE THE FRIDGE MAIN STORAGE COMPARTMENT AND DAMAGE FOODS KEPT IN IT.I COMPLAINED FOR THIS MANY TIME BUT DONT GET IT RESOLVED TO SATISFACTION. THE SERVICE ENGINEER ATTENDED THE COMPLAIN HIM SELF SAID THAT THIS IS A MANUFACTURING DEFECT AND CAN NOT BE FIXED. I HAVE COMPLAINED DURIING WARRANTY PERIOD BUT THE PROBLEM WAS NOT FIXED.I HAVE TAKEN PAID SERVICE ON[protected] VIDE RECIPT NO 2599 THE ENGINEER VISITED 3 TIMES AGAINST THE SAME COMPLAIN BUT COULD NOT FIX THE PROBLEM AND SAID THAT THIS IS A MANUFACTURING DEFECT.
PRAVIN BANSAL
HOUSE NO 499 SECTOR 15
SONEPAT 131001
TEL. [protected]
[protected]
email:[protected]@gmail.com

Hi Team,
I used LG KP500 Model Mobile for past one year. Unfortunately mobile fet down and mobile went to off state. i Gave to service centre on[protected] . They Told, we need to replace mother board and display. Mother -Board will be replaced under waranty, but for display i need to pay. I also agreed for that. They told, it will take Two buiseness days for servicing. But after a week also no respond from Service centre. Then i asked them, they told, they have no mother-board stock, it will take another week, i waited for a month.. today date is[protected]. still they didint gave my mobile back, Past one month i am suffering without mobile. My mobile warranty will expire on[protected]. I do know still how long they will take .

Job No : RNA[protected]
Receipt Date :[protected]

Service Centre : Genesis Communication
Service centre contact details : [protected],[protected]

* They have notice like, "THEY ARE DOING FASTEST SERVICE WITHIN 24 HOUR"


-
Jones
Symantec Software Services

I BOUGHT 1 TON SPLIT AC ON 09.05.2011 from Saravana Store Tambaram in chennei.They installed the ac on 11.05.2011.AC repaired on 19.06.2011.I informed to installation people,contact no : [protected].Then I informed to LGcustomer care([protected]) Several times.Service people (M/s.Refimac) attended the work and took the compressor to service centre on :28.06.11.Then I talked to LGcustomer care([protected]),MS.DEVI :[protected] & Service people (M/s.Refimac :[protected]) more than 20 times.They did not give any responsible reply. So kindly arrange the needful to me at earliest.Because I have two children below 3.5 years old.

Yours Truly,
T.Kathiravan.
2/21b,first ramar street,
West Lakhsmi Nagar.
Mudichur.Chennai;600 048.
Mobile:[protected].
DATE : 02.07.2011.

Why is that every time something goes wrong with my Front load fully automatic machine, I end up have the whole PCB changed.

This is the second time it has happened and the service engineer who dropped in glanced over the PCB for a while and declared it dead, and advised a bill of 5k for having it replaced all over again.

Is that how LG service works, can't they just swap the faulty component and get things going??? this requires some basic engineering skill to find voltage differences at different part of the PCB to find the faulty components, is LG trying to say that they or their engineer don't possess these basic skills??? or LG wants to make more money by selling the whole PCB for every fault occurring with every appliance.

ITS LIKE CHANGING THE ENTIRE WHEEL WHEN YOU HAVE A FLAT TYRE.

The reason I am putting this case on Consumer forum this time is because, recently I had some issues with my induction cooker (not LG brand, but a leading brand in the market) and when approached a service center, I was told the same thing (PCD has died) and I was billed Rs.1000/- for an appliance worth 3,000/- , I reluctantly paid and got the thing fixed. But the story doesn't end here, just two days after I got the cooker back home, I realized that a cockroach has entered into the appliance and sitting right over the LCD display making it hard for us to see the digits, I decided to open the cooker to clean it myself and to my surprise/shock I found that the PCB was never replaced and the same old PCB was repaired instead (Now I know why the service engineer was reluctant on giving me a service invoice) I decided to go back but then due to work timings etc, I decided to let go.

Sir,
My name is R. SATHISH (Cell No.: [protected]) located at #5/312, Plot no. 37, Bharathi Nagar, Ranipet-632403. I have requested for a service of our LG Split AC on 23/06/2011 which was closed with a reason of "no response to Call". I again registered a complaint on 23/06/2011. Till now no technician has called us. As our free service period is splipping away, we request you to send service engineers to our above said location immediatly.
Best Regards,
R. SATHISH
Ranipet.

After a glimpse on the internet, I decided to buy LG GX200 handset. I needed a dual SIM Active handset with long battery life therefore I thought LG GX200 will be the best option. I wanted a phone with Dual SIM facility; i.e. if I am on line in SIM 1 and if someone calls on SIM 2 then the SIM 2 caller should not receive a switched off or out of reach response, rather a CALL Waiting.

To confirm this feature, I called LG customer care. They told me that LG GX200 handset is a DUAL SIM Active phone and works exactly the way I want to, i.e. if I am on line in Sim 1 and if someone calls on SIM 2 then the SIM 2 caller should not receive a switched off or out of reach response, rather a CALL Waiting.

I repeatedly asked them if the above feature worked and they confirmed the same. But
after buying the phone, I discovered that it was not a DUAL SIM Active phone, rather a DUAL SIM Stand by i.e.When I am on line on SIM 1 , SIM 2 gets a switched off or it is out of reach.

This is really frustrating. After repeated assurances from LG Customer Care, I went ahead and bought their product. Now I find, whatever conversation I had with LG Customer Care was all crap. Never expected such service from the Korean electronics giant. I swear, I will never buy a LG product again and will never recommend it to anyone. Misguiding customer to sell a product is a crime, LG should not carry out such mortifying sales techniques.

Charak Patnaik
ph- +[protected]
charak.[protected]@gamil.com

Hi,
I'm Dhinesh Babu, bought LG Split AC on 15-June-2011 and it stopped working after 2 days of purchase. Every time i am calling to the customer care the reply is 'your complaint will be resolved in 24 hrs', and now it is almost 12days x 24 hours.

If they couldn't give a service to the customer, why they should have an option of customer care, service center and all. Can someone say how to make legal action against them. I am very much frustrated now.
And i don't want to leave this issue just like that.

Please take some action against this and it is very much appreciated.

Details below:
Customer Care No: [protected]
Compliant No: RNA[protected]
Bill No: 1764
Product: LG Split Air Conditioner
Product Model: LSA5ER5S
Name: Dhinesh Babu Muthuramalingam
Contact No: [protected]
Address: Old No 2, New No 6, Kambar Street, Dandeeswaram, Velachery, Chennai- 42.

Thanks in advance,
Dhinesh Babu.

Hi,
My name is Atif, recently I have bought a fridege from LG Electronics Showroom, ToliChowki, Hyderabad.
When I had gone to the store I was promised that I will be getting the fridge from warehouse, I insisted that I do not want the fridge which was displayed in the showroom. I noted down the serial number of the fridge in the display. Inspite of repeted saying to the shopkeeper he sent me the fridge which was on display. The defrost knob does not work as someone has broken it previously when it was on display.
The second thing which was promised to me was fridge stand, salesman had told me its not available currently and shortly it will be sent to my home. It's been a month even after repeated going to the store I get the same excuse.
Please look into it, I am very dissatisfied with the service provided to me and repeated lies.

Regards,
Atif

I bought front load washing machine three yrs back. I called for repair, they are giving request ID twice but there is no action after that.parts of its machine will take more time(customer care people only said).
i could not use almost a month. I am strongly recommend don't buy LG Products. service was/is/will be very Poor.

Regards
Suresh
[protected]
Bangalore

Dear Sir,
I bought one LG P500 mobile phone from The mobile store Vaishali Sec.-4,Ghaziabad, on 5 March 2011. Its memory card is showing ERROR. In this regard, I brought my phone to service cntre of noida, sec 15 and they are saying that its hardware should be changed. Now its 2 weeks gone they have not arranged the hardware. I made 4 to 5 calls at different times but they are neglecting and delaying. What should I do? Can I have any complaint number?
Regards,
ATUL BASNAL

one of our indoor unit of LG multi V plus II air conditioning system was stop working.I informed your engineers and they came many times for the following three months.
But still I without a working machine .They are not able to find out the actual complaint .
sl no.902KALC00016 and m.no. ARNU666GBGA2.

Kindly do the needful for solve our complaint.



ASIANET COMMUNICATIONS LIMITED
NH ,BYE PASS ,PALARIVATTOM
ERNAKULAM,
PH.[protected].,[protected]

I had purchased a 1.5 tons - 5 star rated split a/c model no LSA 5P5VFI . The purchase was done in oct 25 2010 and it was serviced twice after the installation. After the second service which was done in the month of June 2011, I find that the cooling is ineffective. Even when the A/C is in jet cool mode, the room temperature is seldom less than 28C. I feel that there is some problem in the machine. Please arrange to attend the problem

I have bought a LG 1.5T split A/C on 12th June of 2011 and I installed it on 15th June of the same. For the first 4 days there was no problem. But for the last 4 days its not working. I have filed a complaint on 25.06.2011 by morning 10. they assured me that some technician will come and attend within some hours. But no one has come till now. I made call for three times, but the response is the same. Ihave a kid of 3 years old and hope u all know the housing structure and the hot climate of chennai.

I'm very much disappointed at LG customercare service. I feel very bad that my baby could not sleep peacefully eventhough we spent almost 36,000 for the A/C.