LG Electronics Complaints & Reviews

Dear Sir
I have purchased LG make LCD TV 5 months back. my LCD is not working & therefore I complaned through the TOLL FREE NO on dt17.07.2011 bearing complain no-RNA[protected]. The service center repersentative came on the next day EVENING and informed that parts needs to be replaced. He told that it will be repaired in TUES DAY (dt19.07.2011) morning at 9pm.but yet not attain.so that contact to Mr.B.C.CHAKU Yet not pick up my phone.

We are really disappointed with our decision for going with LG but we find the after sales service to be very very bad as there is absolutely no response for the service from your engineers and they francise.

We have made a complaint as our new A.C.s Swing was not working. A complaint with Number RNA[protected] dated 13.06.2011 was lodged. The technician has visted and removed the part and informed us that it has to be replaced. But so far there is no information from the LG service centre as when this will be replaced. There is poor coordination between the call centre and the local franchise. Please take up....

Dear Sir,


I have purchase lg refrigerator for one year ago then no any installation instruction guide given by company and then after problem of lamp defused when refrigerator are guarantee come company service man and change it after some time again lamp defused when out of guarantee and i had pay him 250 Rs. to him again one month lamp are defused so i am complain that this refrigerator good quality so i am complain now to grahak surkhsa.

Model:GL195NC5CAGZEBN

Sr. No. 0001NLUE000239


With regards,

Vishnu Thakor
[protected]

To,
The Manager, Customer Care Department
LG Electronics India Pvt. Ltd.,,
Mumbai

Ref: Model no. GR-T452XV

Sub: Urgent need to replace my refrigerators bulb holder (socket);

Recently I encountered some really poor customer service.
For the past one year, I have been experiencing a problem with the light inside the refrigerator. Your repairperson checked the problem and informed that the problem lies in the bulb holder (socket). As the part was not available immediately he assured me that he will forward the request and that the company will arrange for it shortly. That was the last time I saw him or heard from him. Recently, I contacted the LG service center where the representative told me that the part was still unavailable and will take some more time.
I had received great service earlier, but this incident has really left a bad impression on me. I hope that you look into the matter immediately and send me the bulb holder (socket) at the earliest. We are ready to pay for it. I hope you will not compel us to take this matter to the consumer court because providing spare parts for your company products is your responsibility as per your service clause.

Thank you for your co-operation, and I hope such delays and incidents will not be repeated.

Sincere Regards, 

Om Hemrajani
[protected]
[protected]

I have purchased LED 32' (LG LED 4500) TV from "Digital BestBuy Company LTD."with Invoice No.-H 45405/139 on Dated 09.05.2011.Now My TV not displaying any thing. I have lodged complaint many times but did not get any solution from LG .
My complaint no is ;- RNA[protected]few days back).Do the needful action immediately.



Regards,
Babu Lal Goyal
C/O Goyal Agro Agency
Opp. Central Bank of India
Deeg,Distt-Bharatpur
Rajasthan
Mob;-[protected],[protected]

purchased one LG P350/(optimus me) handset from Mohata Electronics Kolkata Vide bill no..ME/11-12/1783 dated 01/07/2011,but within one week of purchase handset started creating problem like hanging, problem in data transferring vd bluetooth,even charger is not working,,so i request you to please change ,the handset with a new one as early as possible as i m reluctent to retain this handset.even i can pay more if you people have a better handset
IMEI NO,, OF THE HANDSET...[protected]
MODEL NO..LG P350
MY NAME.. RIYA BANSAL
DADDY'S CONTSACT NO..[protected]








9upgraded)

Sir,
I purchased LG G X 300 dual sim mobile in Khammam Town Laxmi Cell Zone, Mayuri centre, Kolipaka Complex, Khammam on[protected]. Just after two days, I got very much disturbed regarding its audio and display problems. The Cell Zone people made some adjustments in the mobile and returned it. I also adjusted myself to the mobile inspite of its disturbance. Though I have Nokia which I purchased in 2002, still working properly, I developed interest in Dual sim. It is the reason for purchasing the LG G X 300 Mobile.

Today suddenly the display fall down. I thought it is with low battary. I went to the cell zone they guided me to go to service point. I approached service point, they said it is mother board problem after thorough verification. They asked to submit the cell and they will send it to you. They also said that it will take 20 days to get clarification from you and get it repaired.

In this connection, I approach to you kindly suggest me what to do? Why I have to face all these problems after purchasing a standard branded company mobile? This type of inconviniance will damage the integriety of the brand.

expecting immediate reply

with regards,

Dr. G. Mohana Charyulu,
Prof of English,
Dept of Humanities and Science,
Bomma Institute of Tech and Science,
KHAMMAM A.P.
Mobile: [protected], [protected], [protected]
E-mail: gmcharyulu.[protected]@gmail.com, [protected]@yahoo.com

Dear LG Team,



Today is the 19 th day from the date of my complaint and still neither replacement product is given nor any assurance or call from LG India.



Why shall I suffer more and that too even when the product is in wararnty period.

This is clearly a case of harrasment to customer.



Its not my duty to call anybody in LG india again and again for the solution to be given.Its the moral and official responsibilty of the company to serve the customers and keep them updated and provide immediate solution.
I am surprised to see the time the company is taking to resolve this.

From this tragic incidence I can imagine how worst will be the service when the product will be out of warranty.
The case has moved beyond the bearable limits and now I don't need a replacement even.
Please process to Refund my money that I paid to purchase this product.



--- On Mon, 7/11/11, LG Service <[protected]@lge.com> wrote:



From: LG Service <[protected]@lge.com>
Subject: RE: RE: RNA[protected]/RNA[protected]/RNA[protected] , WAC not working from 30 days
To: "Murphy Steel Products" <[protected]@yahoo.com>
Date: Monday, July 11, 2011, 7:46 AM


Dear Customer,


We sincerely apologize for the inconvenience caused to you, due to improper working of your product.


We have given necessary instructions to our Branch Service Manager to look into your complaint and resolve the same at the earliest to your satisfaction.


Should you require any further service support, please do not hesitate to get in touch with our Branch Service Manger Mr. Atul Wadhwa on his mobile number [protected] or write to us at : [protected]@lge.com.

Thanking you and reassuring you of our best services in always.


Regards.

Ganesh

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)

[protected][protected][protected][protected]



From: Murphy Steel Products [mailto:[protected]@yahoo.com]
Sent: Monday, July 11, 2011 11:08 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: Fw: RE: RNA[protected]/RNA[protected]/RNA[protected] , WAC not working from 30 days

Dear Team,



I have not received any information about the replacement of my faulty AC lying with your service center (Noida DSC) from last 15 days.



I think company is testing the patience of its customers .



This is unaccepatable delay from a consumer electronics giant moreover even when the matter is with authorized people who can take immediate decision.



Regards

Jatin

[protected]


--- On Wed, 7/6/11, Murphy Steel Products <[protected]@yahoo.com> wrote:


From: Murphy Steel Products <[protected]@yahoo.com>
Subject: Fw: RE: RNA[protected] , WAC not working from 30 days
To: atul.[protected]@lge.com
Date: Wednesday, July 6, 2011, 7:12 AM

Dear Mr Atul,



Please find attached the copy of the AC invoice as reuired by you for the replacement purpose.I hope the product will be replaced immediately now.



Waiting for your reply on the same.



Regards

Jatin Vij


--- On Thu, 6/16/11, Murphy Steel Products <[protected]@yahoo.com> wrote:


From: Murphy Steel Products <[protected]@yahoo.com>
Subject: RE: RNA[protected] , WAC not working from 30 days
To: "LG Service" <[protected]@lge.com>
Cc: atul.[protected]@lge.com
Date: Thursday, June 16, 2011, 5:15 AM

Dear Team,



My AC has been repaired by the Noida service team and I also got the assurance about the trouble free working of this product in future.



Further I would specifically like to thanks Mr Atul Wadhwa who personally contacted me on 13.06.2011 soon after I registered the complaint and listened very seriously to my complaint .

He committed for the pick up of the AC and it was done same day. He not only assured reliable repairs but also offered me a Standby AC till the time my AC gets repaired.



Thanks once again for the extra customer care shown by Mr Wadhwa and his team.



I hope the AC will work ok now.



Regards

Jatin

--- On Tue, 6/14/11, LG Service <[protected]@lge.com> wrote:


From: LG Service <[protected]@lge.com>
Subject: RE: RNA[protected] , WAC not working from 30 days
To: "Murphy Steel Products" <[protected]@yahoo.com>
Date: Tuesday, June 14, 2011, 4:34 AM

Dear Customer,



We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.



To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.



Thanking you and reassuring you of our best services always.





Thanks & Regards

Shweta Puri

Customer Service Dept.

LGEIL- Head Office



From: Murphy Steel Products [mailto:[protected]@yahoo.com]
Sent: Monday, June 13, 2011 15:14
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: RNA[protected] , WAC not working from 30 days



Hi,


I bought a LG window AC MODEL-LWA5FW1DF1 BEARING SERIAL NO- 002DRFR001419 last year.
From the very first month of its usage I found some low cooling from the AC , but I myself didn't believed that how could a new AC be a defective one.
We asked the dealer about this and he informed that after some usage the cooling will get improve.So I never complained again.



He also informed that you will get 3 timely services free from LG company , which we never got till date.


In feb this year the cooling gradually decreased to minimum and finally the AC stopped cooling/working at all.

After this I registered a complaint on customer care and got an ID- RNA[protected].

The engineer came to service told that the Gas inside is completely finished and they need to take it back to the service center.



I wondered tha how the Gas could leake in the new AC which is used just for 4 months....?????????

This proves that there was a manufacturing defect in the AC right from begining.


The engg took it and brought it back after 2 days saying that the Gas has been filled and you can use it and there will be no problem afterwards.
But the AC challenged the repair quality by LG and again the cooling started deteriorating day by day.


I again lodged the complaint to the service centre and the guy did something in the AC and again ensured that the AC will work without any problem now.



The guy at the centre told us not to register the complaint with LG as it creates duplicate entry .

They told us that since they have our address and contact No , they will come and repair the unit.But we waited entire month but no body turned up.



The AC cooling now is zero and there is some ice formation happening inside.



The AC is not at all working from last 30 days and we are so frustrated and harrased by the company in terms of the poor service quality we faced.



I want to draw the attention of the higher authorities in this matter and want complete refund of my money paid for this AC which is having a manufacturing fault.Failing to which unwillingly I have to move to consumer forum for the valuable justice to be done.



Regards

jatin

I had purchased a LG fridge in Nov 2010.It has had a problem in door locking since then. I have complaint to the company customer care several times since thenthrough the dealer,then directly to the customer care office, then through the Toll free customer care number and also through their Sr officials directly.(My complaint no/ request id isRNA[protected]
But the company rep has not made any serious effort to fix the problem in last 8 months.

They r only interested in providing a temporary solution and vile away the time. The refridgerator is on 1 yr warrantee, which will be over soon now, as 3/4 of the time is almost over.On speaking to higher officials, though some response was shown, but half hearted by the local head of the customer care. More so the technicians who come do not even speak properly.

I have faced so much of it now that i m sincerely thinking of advicing people arround to refrain from buying LG product,looking at their customer service

The problem was with the locking of the fridge.Everytime the fridge is opened,the rubber gasket which locks the fridge comes out( as these days, the fridges have removable gasket)Initially the technician used to just reverse the gasket upside down and claim the issue to have been resolved,but the problem contd..Then once the gasket was replaced...and the problem contd..2-3 times again the reversing technique tried..and the problem contd...Then he tired to puncture the gasket so that lesser vacuum is created and the door does not seal properly, as this would reduce pressure on the gasket and it will not come out...again a temporary and local solution... but the problem contd...

Heights was this time, today when he came,..he fixed a new gasket( after having been promised a door replacement by a higher official of LG) and he tried to fix it permanently with a quickfix/ feviquick..another attempt to fool the customer..also the gasket replaced had bends in it.. and so the fridge aws not locking as it should have.one could see the gaps between the gasket and the seal.. and the technicians went away without getting the work checked by the owner.. when called back... the so called Sr technician never turned up.. and the one who came agreed that there is a gap..Initially trying to pass the bug..says..it doesnt matter KYONKI THODI BAHUT LEAKAGE HOGI.. KOI FARK NAI PAINDA..KAAM TO CHAL RAHA HAI NA... on persisting to get it done in OK condition his reply was that nothing could be done imdt..on being requested to put back the previous seal back as it used to atleast seal the door properly...initially refused... as they had fixed the new one with feviquick.. but on lot of pursuation.. got it replaced with the old one again...and left....AND THE PROBLEM CONTINUED..

It has been 8 months of harrassment..and inadequate service provided by the company...Being an Army officer... I used to sell atleast 4-5 fridges besides other products of LG a month...but i m sincerely planning to ban sale of LG products through my Unit run canteen.

My last complaint no/ request id isRNA[protected]

Hope this time, this complaint would resolve the problem, after I have explained the problem in detail above

Regards...

Maj Prakhar Tiwari
Contact no [protected]
Complaint no/ request id - RNA[protected]
Mamun cantt
Pathankot

Respected sir,
I am Sukhdeep Singh, a resident of E-199,B.R.S Nagar, Ludhiana. I purchased a LCD on June 8 2010, model no 32LH60YR. In last 1 year, I faced quite a times problem of power trip in my tv. Though the service person used to get it fixed the problem still persisted.
On July 12 2011 again due the same problem when I called up the service person, he told me that some device has failed working; and since my tv's service warranty has expired we were liable to pay service fee as well as the part's charges, all in all around 5000(excluding taxes).
I request you to look into the matter that the tv which had same problem a month back was fully repaired is damaged to such an extent within a month.
Thanking you
Sukhdeep Singh

Sir,

I purchased an LG split A.C. in indore (M.P.) in 24 April 2011 and after few days my AC air swing flap stop the working rendomly.

I call the service engineer & he brought the defective flap with himself & there is no response given by customer officer or any engineer from last one month. After long time follow up my AC flap not recover till now & no body take any responsibilty from LG side. LG customer care not given any complaint no. due which I unable to follow the status

Please help to recover my loss of money & help to repair my new A.C. and take immidiate strict action against LG Air conditioner section because LG customer Care officer says that we are not fear to any body.Last few days LG customer officer not recieve my phone from last two days

LG customer officer no. is [protected]

Regards,
Neha Agnihotri
[protected];[protected]
Mail ID:- [protected]@gmail.com

a complain for repair/replacement of switch board of my microwave oven,type mg607apr was lodged with lgindia call centre [protected] on 27jun2011 vide[protected].no repair was done and a repeat comlaint was registered on 4jul2011.there was no action and the call centre was contacted again on 8jul2011 . iwas told that comlaint dt 27 jun has been cancelled on advice of service centre.no firm date or surity of repair was given.on their advice contact with one mr sameer at[protected] did not ellicit any satisfactory responce.the repair has not been carried out till date.

MY MOBILE HAND SET IS LOST ON 4/6/2011 AND I HAVE IMMEDIATELY OBTAINED A DUPLICATE
SIMCARD. MY MOBILE NO IS[protected]. i REQUEST YOUR INTERVENTION IN KNOWING THE
IMEI NO OF THE LOST HANDSET TO ENABLE ME LODGE A COMPLAINT WITH POLICE TO TRACK
IT.

PLEASE INFORM ME THE IMEI NO OF THE HANDSET THAT WAS BEING USED BY ME UPTO
4/6/2011.

SURESH BABU K S V
SIRSILLA - 505 301
KARIMNAGAR DIST AP

I had bought a LG-Scarlet 32 inches LCD TV (32LG60UR) from LG dealer Circuit Mall, Sector 8-C, Chandigarh on June 26,2008 for Rs 46,000 (Invoice NO. 21465 dt[protected]. Recently, the LCD TV stopped working. I made a complaint to your customer care number (Complaint No. RNA[protected] dated June 11, 2011). I was told that either the panel or the mother-board had stopped functioning. Later, the technician said that the Panel had stopped working. Since the TV was out of warranty, I was told that the new panel will cost over Rs 15,000. Since then, the company has not been able to replace the LCD panel. The technician also told me that the panels for my model of LCD TVs are no longer made by the company and that he will replace with some other panel after doing cutting of the panel and adjusting it. Once he even came with a LCD panel but then went back saying that the company has sent a broken panel.

This incident has completely shaken my faith in all LG products. I not only have at least 6-7 LG products (including Refrigerator, LCD TV, DVD player, Microwave etc) but have recommended the products to so many friends and relatives. Even my LG microwave has never functioned properly. I feel that LG, which is doing very well in India, just CHEATS people with their sub-standard products and leave them to fend for themselves through outsourced service centres where no one listens.

How can a LCD TV, which is supposed by have a life of one lakh (100,000) hours, not function even for three years? How can LG claim that it has a life of 100,000 hours when it cannot even last three years?

In case of my LCD Scarlet TV, I am sure that LG stopped its production because the product must have been giving problems. The company first CHEATS people by selling high-priced products and later makes them pay for repair of the poor-quality products.

The dealer, Circuit Mall-Chandigarh, and its propriter Varun Juneja are even more worthless. I contacted him for help for the poor quality LG products that he is selling. He refused to entertain my complaint.

Jaideep Sarin
Chandigarh
[protected]

I had purchased a LG model No GL 263 DM semi frost free in 2006. Its handle has got broken, for which I have been trying to contact all the service centers in Ghaziabad but all my efforts have been in vain. Reason stated is the product is out of production and not available. On approaching the LG call center the problem is not addressed even, but rather exorbitant charges are being claimed. it is putting us in problem.

Complaint No[protected] in respect of washing machine owned by Javed Beg


Lg Customer Care,
I lodged a complaint on 25th July in respect of washing machine. I was advised by the customer care to keep a photo copy of purchase documents and show the originals. Engeneer visited us next day. He checked the machine and informed us that some part was to be replaced. He promised us that it would be done next day. He saw the purchase docs and told us that a pohto copy would be required when the part is replaced.
Since then I have been following with your customer care and service centre for rectification of the fault. It is very difficult to get service centre number even then I talked to them thrice. The last interaction was yesterday(4-7-11) on tel no [protected] at 2.39 pm. I was told that part has been requisioned and likely to be replaced tomorrow. Since it was not installed today[protected] also, I telephoned the customer care. To my utter surprise, I was informed that the case has been closed as the purchase docs has not been shown to the engineer. Since the time the engineer visited us, I have been interacting with both service center and customer care almost daily. I was never told that we have not shown purcase docs.
It is crystal clear that story is being concocted to hide the grave lapses, inefficiency on your part. I have records of the conversation.
Do you think any body would like to purchase your product if you harass your customers like this.
I request you to take immediate action against the concerned officials and rectify the washing machine immediately.
Javed Beg
B-44, Sector-39, NOIDA
Mob [protected]

with reference to the above subject of complaint , i have lodged a complaint regarding fail of audio out put with the local LG Service Shimoga, they have attended three times each time saying one ic was gone it was not available at this time and we have to place an order for the same and we fix it later, this was going on since two and half months still they have not rectified it, each time when i called they are asking the details again...

I HAVE PURCHASED THIS FRIDGE ON[protected] FROM KAYSONS (INDIA) ,SONEPAT FOR RS. 12250/- VIDE BILL NO 2294.THE FRIDGE HAS A PROBLEM FROM THE TIME OF PURCHASE DURING POWER CUT THE WATER FROM FRIDZER LEAK IN SIDE THE FRIDGE MAIN STORAGE COMPARTMENT AND DAMAGE FOODS KEPT IN IT.I COMPLAINED FOR THIS MANY TIME BUT DONT GET IT RESOLVED TO SATISFACTION. THE SERVICE ENGINEER ATTENDED THE COMPLAIN HIM SELF SAID THAT THIS IS A MANUFACTURING DEFECT AND CAN NOT BE FIXED. I HAVE COMPLAINED DURIING WARRANTY PERIOD BUT THE PROBLEM WAS NOT FIXED.I HAVE TAKEN PAID SERVICE ON[protected] VIDE RECIPT NO 2599 THE ENGINEER VISITED 3 TIMES AGAINST THE SAME COMPLAIN BUT COULD NOT FIX THE PROBLEM AND SAID THAT THIS IS A MANUFACTURING DEFECT.
PRAVIN BANSAL
HOUSE NO 499 SECTOR 15
SONEPAT 131001
TEL. [protected]
[protected]
email:[protected]@gmail.com

Hi Team,
I used LG KP500 Model Mobile for past one year. Unfortunately mobile fet down and mobile went to off state. i Gave to service centre on[protected] . They Told, we need to replace mother board and display. Mother -Board will be replaced under waranty, but for display i need to pay. I also agreed for that. They told, it will take Two buiseness days for servicing. But after a week also no respond from Service centre. Then i asked them, they told, they have no mother-board stock, it will take another week, i waited for a month.. today date is[protected]. still they didint gave my mobile back, Past one month i am suffering without mobile. My mobile warranty will expire on[protected]. I do know still how long they will take .

Job No : RNA[protected]
Receipt Date :[protected]

Service Centre : Genesis Communication
Service centre contact details : [protected],[protected]

* They have notice like, "THEY ARE DOING FASTEST SERVICE WITHIN 24 HOUR"


-
Jones
Symantec Software Services

I BOUGHT 1 TON SPLIT AC ON 09.05.2011 from Saravana Store Tambaram in chennei.They installed the ac on 11.05.2011.AC repaired on 19.06.2011.I informed to installation people,contact no : [protected].Then I informed to LGcustomer care([protected]) Several times.Service people (M/s.Refimac) attended the work and took the compressor to service centre on :28.06.11.Then I talked to LGcustomer care([protected]),MS.DEVI :[protected] & Service people (M/s.Refimac :[protected]) more than 20 times.They did not give any responsible reply. So kindly arrange the needful to me at earliest.Because I have two children below 3.5 years old.

Yours Truly,
T.Kathiravan.
2/21b,first ramar street,
West Lakhsmi Nagar.
Mudichur.Chennai;600 048.
Mobile:[protected].
DATE : 02.07.2011.