I had this problem in my Microwave on 21 July, 2011. I was as usual cooking rice in it and only 1.5 mins was left for cooking. Suddenly I heard a blastlike sound. When I came to the kitchen, there was nothing I could notice with naked eye and the glass plate was moving as such and the inside light also was ok. Still then, I switched it off. I again switched it on and within 8 sec, dense smoke came out of the Microwave.
I lodged complaint no. RNA[protected] with LG customer care on 22 July, 2011. On 23 July, the Service Engineer came to my place for the first time for inspection. He opened the microwave with his screwdriver (the only thing he brought along with), smelled few parts and declared that the PCB and Magnetron needs to be replaced.
On 28 July, 2011, he made his second visit. As suggested, he brought the so called new PCB and Magnetron (that I personally don’t think were brand new, they were not even packed at all). He replaced the old parts with new ones. Then he switched on the Microwave and run it twice for 15 seconds each time but the heating was not there. The third time, when he switched it on, the same smoke that I noticed at the beginning was there and it was coming out of the transformer. I think that day too when I was cooking rice, the smoke came out from the transformer only. So, I was pretty sure that the transformer may need replacement. To my knowledge, the problem never exists with the PCB and Magnetron, it was all along with the transformer. So, in the second visit, he concluded that three parts needs to be replaced and remember, he did this all by smelling the parts.
In the third visit on 29 July, 2011, he came with the new transformer. He replaced the old transformer with the new ones. He switched the microwave on, but it didn’t work. Actually, the wire of the transformer got stuck in the fan and the fan was unable to move. He then removed the wire and the again switched it on but the fan that was perfectly fine in the last two visits was not working now. He then did it again- he took out the capacitor, a part of which he broke when he was taking it out and he smelled it and said the capacitor also needs to be replaced.
And every time he just came with a screwdriver, he could have at least tested the capacitor with multimeter or something. If so much smoke has come out of the microwave, every damn part of the microwave will have that burning smell and if a technical person does not know how to check whether part is working or not, then who will. But that day, he said that may be the old PCB is okay and we can again fit it and check in the next visit. The reason he stated for that was the old and new PCB look alike. Can u believe this? That’s what that Engineer (that’s what he calls himself) said. He said he will come on 30 July, 2011 and will set things finally right.
Next day, I got a call from that Engineer that he will take my microwave to his works and set it right. In view of all above, how could I trust them? I was reluctant to do so. If after a day or two, he returns my Microwave with every damn technical part (only four in this case) replaced, what can I do then?
So I called Ms. Ankita Desai, Branch CCO on 30 July, 2011 and explained everything. She didn’t assure me anything and just forwarded my call to some guy from Sai Services. I told him everything and he said that according to his experience, the problem is in the wiring and he said that he wants me to send the microwave to them. As Ankita Desai intervened in the matter, I agreed to send it over to them. After that, same day I sent it over to them. And I don’t know what the problem with the numbers of Sai Services is, none of them are working. The operator says it doesn’t exist or switched off even in the office timings.
On 01 Aug, 2011, what I feared became reality. After I handed over my microwave to logistics, I didn’t get a single call from Service people and after two days, the logistics came to my place without even informing me and handed over my microwave that was operating now. I only, called the Service engineer on receipt and he told that he has replaced all four- PCB, Magnetron, Transformer and Capacitor. That was most disappointing. They didn’t even ask and tell me the anticipated cost before replacing the spares.
I don’t trust them and I feel cheated. I won’t make any payment unless I am satisfied with the service. Please intervene and do the needful. Are LG equipments so unsafe that all the parts got busted at once?
Aug 13, 2020
Complaint marked as Resolved 
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LG/refrigerator — MANUFACTURING DEFECT
I have purchased LG Refrigerator Model GL-S322QM (double door) on 12/09/2004 from M/s DURGA ELECTRICALS, 63 Vidyut Vihar Shopping Complex, Shaktinagar, Distt: Sonebhadra(UP-231222).In the month of July, 2008 refrigerator started giving cooling problem i.e it was not giving cooling effect. I registered the complaint no: N8C[protected]first complaint) on 07/07/2008 and the complaint was attended
(Gas filled as leakage was guessed). Subsequently the refrigerator started giving the same problem. I
registered the complaint no: N8C[protected]second complaint) on 29/07/2008 and the problem was attended in the same manner as above.Again the same problem started and I registered the complaint no:
N8C[protected]Third complaint) on 05/09/2008 and this time the refrigerator was taken to LG service centre located at A-56, Sec-6, Noida and was kept for 10 days for total system checking. The refrigerator was returned after rectification. In spite of above refrigerator started giving cooling problem . Again I registered the complaint no: N8C[protected]fourth complaint) on 20/11/2008. But this I refused to have any further repairing of my refrigerator.
ce and shall also be witness by LG regular personnel. However, when the testing was being carried out by LG authorized service Engineer on 25.11.2008, no LG personal was present. In spite of this I allowed for testing refrigerator by Mr. Satendra & Mr. Manoj Sharma (LG authorized service Engineer). For checking the suction and discharge line of refrigerator was pressurized and isolated and it was agreed that the system shall checked for pressure drop after 24 hours in my presence. Mr. Manoj Sharma checked the system on 26.11.2008 for pressure drop in my absence by giving false statements to my wife which was also informed to Mr Atul Wadhwa. It was then telephonically informed to me by Mr. Gupta of LG that there
is leakage in discharge line, which is not repairable. He suggest that new condenser can be provided at the back side of refrigerator which is in no way acceptable to me as it is a modification in the design and not the repair and also no warrantee was being provided by LG against this modification. Also I do not believe that the above problem is really present as refrigerator was not checked in my presence.
After that I recevied email from LG on 27.11.2008 which state that particular points which I have raised is under consideration. Subsequently I repeated send emails to LG asking about process on my request but no reply email from LG has been received till date. Further when I contact Mr Ayul Wadhwa over telephone he sail that he will not answer my email.
I also sent a legal notice through a lawyer which was sent on 10.12.2008 in the name of MD of LG Electronics in which i have requested to replace my refrigerator with new one or other wise no option but to file a case with the DISTRICT CONSUMER FORUM . But till date no answer has been received by me or my lawyer.
I am very much obliged if my problem is solved as it is extremely difficult to survive with out refrigerator.