LG Electronics Complaints & Reviews

Dear Sir,
I purchased one LG Microwave Oven Model No. LG MWO MC-8087ABR, product serial No. 104EMPG011672 from Reliance digital Retail Limited, S-218, Ambiance Mall Gurgaon-122002 vide order No. [protected] dated 29 Jun 2011.
At the time of purchased it was promised that service engineer will be at your door step with 24 Hrs for demonstration and installation and it was assured by sale person, sales manager and person at billing department and said that this service is available all over India. My address was noted down in record book saying that to provide services it is required and it was amazing to see that all persons at store are behind me and assuring the entire thing what they can assured.
After 24 Hrs I have started calling to know what happened to service engineer ,every time I called they asked my name, address, telephone phone No. items purchased and order No. of item purchased, and transfer the call from one desk to other. After three days one self style Manager said you go any where, where you can and do what you can do. You do not we are at Reliance Digital and you know the owner of the Reliance Mr. Ambani The GOD of India. So you call or don’t call we will not send service engineer.
In bill they mentioned Panasonic MWO Kit[protected] where as when we open the packing it was Onida Kit with half items. Items No. MWO-D[protected] in bill was not in the packing.
I want the following Thing from Reliance Digital retail Limited and LG India:-
a) Why the person involved in selling product to sack from their duty and charged fraud case.
b) I should get personnel damage charged by the person who was on phone line.
c) I should get phone charges with penalties.
d) From 29 July 2011 to till the date service engineer report at my home I should get my salary on daily basis.
e) From 29 July 2011 to till the date service engineer report at my home I should get the interest of the cost prise to be given at 2% monthly basis.
f) Why a fraud case can not be lodge against Reliance digital limited for making false bill.
Umed Singh
Flat – 11, Tower – I
THD Pvt. Ltd. Bhiwadi

Dear as i have purchase a lg lcd Model no:-1943sb,And serial no:-90u5uxrfa1742, and my Rna id:[protected]. sir i have call many times to your lg service centre in junagadh for the same thing. the power problem is there in the lcd and you service centre person is not answering properly from last two month he is answering the same thing that we have no part available so you have to waith long and not if you want to complain about us then complain. i thing now a days lg company has no interest in business. that"s why he is answering in that language. and your service and ur product both are going worst day by day

respcted sir/mam,
i am puneet sapra facing lot of problem with lg gx 300 i i bought and handfree last time i went to service center and told about my problem he assured with word of mouth that he will replace it and repair my handsfree in a week but he further delayed that to 2 weeks after 2 weeks service center person refused to change my handsfree citing physical damage and even i havent used that as my mobile was oto be repaired , i try to convince hima nd his executive but they refused it citing policies then i asked that my jobsheet contains both and iwant that the reason and the discussion donw with you to be there but he refused and teared the job sheet even my no fed back and signature taken on the job sheet and hands free also not changed the person threatened me ki kuch bhi kar le plzz help what should i do.(job shet no.):RNA[protected]
thanx and regards
puneet sapra
[protected]

I had bought my mobile phone, a LG GX 300 (dual sim), on February 2011. It was working fine until in July it showed a software problem. Since it was within warranty period I gave my phone to the service center for repairing and was free of cost. After I got my phone back, i found that the shortcut keys and the main keys were not functioning properly. So i gave it back to the service center for re-repairing. I got my phone back after almost a month, since the time the first problem cropped up, (i had my phone for less than 24 hours in between) only to find that it is in a worse condition with the keys totally malfunctioning, the fitting of the phone is lose and hence damaged. I want my handset to be replaced. I hereby submit my complaint as i know that the service center or the company are least bothered to pay any heed to this matter.
Looking forward to proper feedback and help.

Thanking You

it is in lieu of approximately more 50 than complaints since the year 2009 and the latest complaint dt 25/7/2011 vide complaint no RNA[protected].
1.there is no body to pick up the mobile phones provided by the toll free numbers.
2. they are not equipped by the capable quallified engineers.
3. according to the engineers the cooling coil of the refrigerator has been damaged and the same is not present in their stock.

This happens every year and the same kind of response in seen by the authorised service centre located at rohini.
I will never buy any product of LG in future.
However, the name of LG company should be LH (i.e. live becomes hell) the moment u buy the product of LG.

kush kapoor
I-1, parwana vihar
Sector 9, ROHINI.
MOB: [protected]

I had also lodged complaints thrice & have found service group's attitude as lousy towards the complaints . Spares availability has been a serious concern.
My washing machine would have been thrown away 4 years back if I had depended on them for a simple spring which had got damaged during transportation.
Now again one spring has got damaged, I had lodged the online complaint & they have already closed it saying that SPARES ARE NOT AVAIALBLE for old Models which has been closed, So buy a New one.
You have rightly said , they should be taken to consumer court.

Sanjay kuma4r
[protected]

Two ton LG Split Air Conditioner (Hot & cold) was installed in the office of DIG IRP Range Office Jammu Headquartered at Gulshan Ground Jammu on[protected]. The AC is not functioning properly. We lodged repeated complaints on the toll free number of LG Company, besides repeatedly called Mr. Shakti Varma of Authorised Service Center LG Electronics M/S Verma Enterprises H. No. 70-A Ext. Small Plot Behind Dudhadhari Mandir Gandhi Nagar Jammu (J&K)-180004 on Phone No.[protected] and Mobile No.[protected], for repairs of the AC but very poor response has been shown by the concerned. They adopt dilly dally practice and do not repair the AC properly as their boys have checked and repaired the AC 3/4 times since its installation in this office. Due to non functioning of the AC properly, lot of inconvenience is being faced. Therefore, it is requested that the AC may be got repaired immediately and made functional properly.

From : DIG IRP Jammu
e-mail : [protected]@gmail.com

I have purchased a refrigerator of LG (M/S Adhunika, Near Bhagat Singh Circle, Alwar, Raj-301001), in this refrigerator, we found a manufacturing defect which was also observed by the LG representative. The complaint is registered in june,11. The representative visited in first week of july for the complaint. He told us, the defect is very serious and may cause explosion in the refreigerator and may cause any serious accident. First the complaint was attended after continuous reminder at their office which was very tiredous experience. After taking all photographs by the company representative no action is taken yet on this matter. I many times made the contact with different persons at their office, i have the persons contact no. whom i made the contact i.e. Mr. Yadav-[protected], Mr. Santosh- [protected]. Due to this tiredous experience, i have very bad experience. I have some financial & mental concerntration losses also due to this reason.

Very disappointed in the after sales service of LG. My complaint register is RNA[protected] on 29/07/11 but no one responded. Again called the customer care and got one more registrations done and the number was RNA[protected]... Till now nobody responded to both complaints... Now very sad that I bought this product and bough AMC for 5 years too...

SIR,
i AM HAVING A REFRIGERATOR OF LG (GR-S392QLC, & THE SAME IS UNDER AMC FROM 19/03/2009 TO 18/03/2012. IT IS HAVING A CRONIC COOLING PROBLEM. ON MAKING THE COMPAINT ONLY THE ENGINEER ONCE VISITED THE SITE AND TOLD US THAT ITS COOLING COIL HAS BEEN DAMAGED AND IT WILL BE REPLACED. HOWEVER HE ALSO TOLD THAT THE COMPANY IS NOT HAVING COOLING COIL AT PRESENT IN THE STOCK.
NOW FOR THE LAST 15 DAYS WE HAD MADE SEVERAL CALLS TO THE PERSON CONCERNED BUT NOBODY IS EVEN ATTENDING THE CALL.
HOW IT IS POSSIBLE THAT A COMPANY LIKE LG IS NOT HAVING THE BASIC COOLING COIL IN THE STOCK.
IT ALMOST HAPPENS EVERY YEAR SINCE I HAD PURCHASED THE REFRIGERATOR.
KUSH KAPOOR
I-1, PARWANA VIHAR,
SECTOR 9,
ROHINI
MOB [protected]

Hi,
I am Rajesh .
I have brought LG Refrigerator on 2008
details of Refrigerator
model no & year -GL231PME4/2008
Type -Direct Cool
Gross Valume -230ltr
Storage Volume 215 ltr

Freeze is not cooling.It was working properly till01/082011.


please do needful...

Thanx & Regards
Rajesh Kumar
contact no -[protected], [protected],[protected]

I had this problem in my Microwave on 21 July, 2011. I was as usual cooking rice in it and only 1.5 mins was left for cooking. Suddenly I heard a blastlike sound. When I came to the kitchen, there was nothing I could notice with naked eye and the glass plate was moving as such and the inside light also was ok. Still then, I switched it off. I again switched it on and within 8 sec, dense smoke came out of the Microwave.
I lodged complaint no. RNA[protected] with LG customer care on 22 July, 2011. On 23 July, the Service Engineer came to my place for the first time for inspection. He opened the microwave with his screwdriver (the only thing he brought along with), smelled few parts and declared that the PCB and Magnetron needs to be replaced.
On 28 July, 2011, he made his second visit. As suggested, he brought the so called new PCB and Magnetron (that I personally don’t think were brand new, they were not even packed at all). He replaced the old parts with new ones. Then he switched on the Microwave and run it twice for 15 seconds each time but the heating was not there. The third time, when he switched it on, the same smoke that I noticed at the beginning was there and it was coming out of the transformer. I think that day too when I was cooking rice, the smoke came out from the transformer only. So, I was pretty sure that the transformer may need replacement. To my knowledge, the problem never exists with the PCB and Magnetron, it was all along with the transformer. So, in the second visit, he concluded that three parts needs to be replaced and remember, he did this all by smelling the parts.
In the third visit on 29 July, 2011, he came with the new transformer. He replaced the old transformer with the new ones. He switched the microwave on, but it didn’t work. Actually, the wire of the transformer got stuck in the fan and the fan was unable to move. He then removed the wire and the again switched it on but the fan that was perfectly fine in the last two visits was not working now. He then did it again- he took out the capacitor, a part of which he broke when he was taking it out and he smelled it and said the capacitor also needs to be replaced.
And every time he just came with a screwdriver, he could have at least tested the capacitor with multimeter or something. If so much smoke has come out of the microwave, every damn part of the microwave will have that burning smell and if a technical person does not know how to check whether part is working or not, then who will. But that day, he said that may be the old PCB is okay and we can again fit it and check in the next visit. The reason he stated for that was the old and new PCB look alike. Can u believe this? That’s what that Engineer (that’s what he calls himself) said. He said he will come on 30 July, 2011 and will set things finally right.
Next day, I got a call from that Engineer that he will take my microwave to his works and set it right. In view of all above, how could I trust them? I was reluctant to do so. If after a day or two, he returns my Microwave with every damn technical part (only four in this case) replaced, what can I do then?
So I called Ms. Ankita Desai, Branch CCO on 30 July, 2011 and explained everything. She didn’t assure me anything and just forwarded my call to some guy from Sai Services. I told him everything and he said that according to his experience, the problem is in the wiring and he said that he wants me to send the microwave to them. As Ankita Desai intervened in the matter, I agreed to send it over to them. After that, same day I sent it over to them. And I don’t know what the problem with the numbers of Sai Services is, none of them are working. The operator says it doesn’t exist or switched off even in the office timings.
On 01 Aug, 2011, what I feared became reality. After I handed over my microwave to logistics, I didn’t get a single call from Service people and after two days, the logistics came to my place without even informing me and handed over my microwave that was operating now. I only, called the Service engineer on receipt and he told that he has replaced all four- PCB, Magnetron, Transformer and Capacitor. That was most disappointing. They didn’t even ask and tell me the anticipated cost before replacing the spares.
I don’t trust them and I feel cheated. I won’t make any payment unless I am satisfied with the service. Please intervene and do the needful. Are LG equipments so unsafe that all the parts got busted at once?

TO,
the consumer complain officer

sir,
i have purchase a new LG mobile phone our product name(CDMA) MODEL( LGRD3540)and it has been (defect detected by engineer) before the gaurrented period and the LGoffice is not drow any attaintion on our complain and they don't give any response of our problem and they also don't exchang our set so i requested to you to please drow attaintion in our problem sir please do something about my problem.
COMPLAINT DATE[protected]
JOB NO. RNA[protected]
NAME- RAJENDRA (RELIANCE)
ADDRESS- 12 TEJ NAGAR AGRA
PHONE NO.- [protected]

Sir,
I have registered a complaint at LG Service centre, a couple of months back for the repair of our Top Loading Automatic Washing Machine Model WF-T7517 TE. The complaint registration No.is RNA[protected], registered at their Phone No.[protected].
After constant follow ups for 4 days, one of their service engineer attended and told that the 'gear box' is to be changed, and he will come back with the spare part in 2-days time. But the action is still pending in spite of constant follow ups and even re-registering the complaint.
About 10 days back we have even registered a complaint to their official customer care centre.
But there is no action from their side till now. We do not know what is to be done further to get the service from LG.
The service of LG may be the poorest. How long they can torture a customer, for his/her mistake for selecting an LG product. We are fed up.
I request you to kindly do the needful, to get a response from LG in this regard.
Thanking you,
Ms. Rajamony
Ph.[protected]
e-mail. <[protected]@gamil.com>

LG TV
MOH. SALEEM SUNNY 30/JULY/2011
[protected]

non response for complaint in service centre
sir,
sir mera name SALEEM SUNNY ([protected]) hai. mene 29/03/2011 ko LACKY ELECTRONICS MAYUR BIHAAR AHSOKA-GARDAN BHOPAL se LG ka TV set model no.=(21F G2RG) khareeda tha. or uspar 1year ki garanti mili lekin kuch dino ke baad hi usme problem aane laagi . Hamne 20 - 25 baar Dukandaar or Service centre me complaint ki par hamari complaint ko nahi suna gaya .
so sir plz help me . bill no.==169,Date== 29/03/2011

I purchased LG Fridge in April 2011 and from that only there is cooling probelm in Fridge. It takes almost 7 hrs to cool the water and ice freezing takes same time. LG fridge is not good at all. I called customer care and registered ccomplint several time and also talked to distributor in chatarpur enclave ( Sunny Electronic) but my probelm is not rectfied even after 3 months. i want action action the company. please advise.

ToThe Manager (Service)
LG Electronics India Pvt. Ltd.
01.05.11

Sir,

Sub: Complaint regarding faulty service.
This is to draw your kind attention in the following lines that I have purchased a LG semi automatic top loading washing machine Model: WP 9241, serial #: W64N503IL025217, from your authorised vendor at KONNOGAR, HOOGHLY, on 29.08.05. It worked satisfactorily till 2010.
On 13.12.10, I contacted your service centre to arrange to change one lint collector net as it has torn. On 15.12.10 your service engineer showed up and supplied two pieces of net filter @ Rs.30/- and charged a service charge + service tax (10.3%) of Rs.221/-.
Within 4(four) months of your Life’s Good service the water from the washing drum started draining out automatically and washing could not be done due to most of detergent water drained out without soaking. So, on 13.04.11 I registered a complaint (RNA[protected] on urgent basis. On 14.04.11, I again made a reminder. Lastly on 15.04.11, your service engineer showed up and changed the Bellow charging Rs.66/- and again for your Life’s Good service Rs 221/-.
Unfortunately during his visit I was out stationed for my job but while the job was finished, I contacted your engineer Mr. Sourav Das of NORTHERN SERVICE 73, G.T.Road, Mallickpara, serampore, PIN 712203, to check if any problem is still there, he responded that everything was fine working.
Astonishingly today on 17.04.11, when I washed and opened the drain switch the machine started leaking at the bottom and my drawing room was flooded with inch deep water. Previously problem was water was draining out of the drain hose now on opening the drain switch water is passing both from the hose and also from the bottom.
I again call for the service engineer on 27.04.11 who visited on 30.04.11 and tried to repair the fault, and promised that no problem will occur. As I was out of station so everything happened in front of my old aged mother who is not supposed to get the thing examined. However again today when I opened the drain switch, water started dropping underneath, the problem is still there.
May I know if there is any ill motive? Again customer will contact the service cell and again a service charge of Rs 221/- for LIFE’S GOOD service? Again the complainant will wait for your mercy till 72 hours?
Kindly do the needful at your earliest to save me from my flooded condition.
Thanking you,
Yours truly,

(MUKUL MOITRA)
319/1 subhasnagar P.O MOREPUKUR(Rishra)
Dist: Hooghly West Bengal
PIN: 712250, Tel[protected]
Copy to: Consumer Affairs Department, Govt. of West Bengal
Bhabani Bhavan,Alipore, Kolkata: 700027. Tel:[protected]/9871
For kind information please.

ToThe Manager (Customer Care)
LG Electronics India Pvt. Ltd.
25.07.11

Sir,

Sub: Complaint regarding faulty service.

In reference to my earlier complaint I would like to mention that after lot of trouble the service personals somehow fixed my problem of leaking water inside the dining room, but with deepest pain in my heart, I regret to mention that I am again facing the same problem. Complaint no: RNA[protected]. The service engineer attended but advised me that due iron content in water is heavy so the bellow needs to be changed. My simple question is that my washing machine was working fine since 29.08.2005, in the same position, problem of leaking water through the drain pipe started on 14.04.2011. after lots of trouble the problem got fixed in may 2011, again I need to pay Rs 287/- for the bellow within two months? Is this the policy of the company to replace the parts with bogus materials so that customers need to call and pay within 2(two) months?
Thanks a lot FOR YOUR LIFE’S GOOD PROPERGANDA.

Yours faithfully,
MUKUL MOITRA
[protected]

I had written a complaint to LG on 7th July.

I got the following reply on 7th July but there has been no reply or action taken after that.

Dear Customer,



We acknowledge your concern & forward it to our branch office in order to take an immediate step in this regards.



To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.



Thanking you and reassuring you of our best services always.

Please find the original complaint:
From: Farookh Ahmed [mailto:farookh.[protected]@idea.adityabirla.com]
Sent: Wednesday, July 06, 2011 2:33 PM
To: [protected]@lgindia.com; cco.[protected]@lgindia.com
Subject: Pathetic After Sales Service



We had been a very satisfied customer of LG for the last 10 years but my recent & not so recent interactions regarding the LG front load washing machine has left a very bad taste in the mouth. We have a LG TV, a DVD player and even a LG microwave. We had also upgraded from a LG Semi-automatic washing machine to a fully automatic washing machine and we were supposed to upgrade our fridge to LG 3 door & a LG LCD, which I don’t think will ever happen. We understand any electronic product would require some maintenance and after having such bad experience with the LG After Sale services for our washing machine, we assure you that we will explore other manufactures.



We had purchased a LG front load washing machine model no. WD[protected] SP/NP/TP on 03/05/2008 from Reliance Digital at Vashi, Navi Mumbai. The product was covered under their AMC as we had purchased the same from them and we had been told that it’s the LG technicians who would be assisting us in case of any trouble that occurred.



On 01/01/2011, we had logged the 1st complaint with Reliance, the complaint no was [protected], and the error at that time was “FE”.This also had taken around 5-6 days to get resolved as the transformer was faulty and they said the part was not available with LG.



Hence we decided to renew the next AMC with LG directly so that such issues can be avoided, which inspite of follow-ups has still not been done.(We are told today that there cannot be any AMC as the product is more than 3 yrs old.To be precise 3 yrs & 2 months as he has received a mail last week from LG)



The product again gave us an error “PE” on 13/06/2011 for which we had registered a compliant on 14/06/2011,Complaint no RNA[protected], which was attended to immediately the next day on 15/06/2011 by Mr Satyawan.We was informed there is a issue with the Spersor sensor which was replaced and we were given a bill for Rs 600/- + Service tax of 350/- with a guarantee of one month as they did not have the required papers to renew the AMC at Vashi LG service center.



On 20/06/2011, the washing gave us the same “PE” error and We called Mr Satyawan informing him about the error. He checked the machine and informed us that there is an issue with the PCB part which was a error of the Reliance technician. We were asked to call the LG customer care and log a complaint so that he would order the part from the company which would cost us around Rs 2000/-.The second complaint no was RNA[protected].



Inspite of regular follow up with Mr Satyawan, our washing machine was still not repaired.



We finally called up LG customer care on 02/07/2011(complaint no RNA[protected] and escalated the matter to Mr Anupam Pandey, who assured of his best services.



On 03/07/2011, there was a con call between the LG customer care, the service center and myself where Mr Sandesh Sonawane from the service center had assured the he would personally get back to us with details which never happened. Mr Satyawan had called the same evening informing that the part has been ordered and they have still not received the same so that my machine could be up and running.







Ultimately today 6th July 2011 after 16 days our washing machine was repaired & the entire front panel replaced by LG and we were charged Rs 3919/- for the same.



So in a span of 20 days we have had to spend around Rs 5000/- on our washing machine.



It’s not the Rs 5000/- that we are so bothered about but the shoddy manner in which the after sales service has been done.



We feel cheated & helpless that a repute MNC is taking the customers for a ride.





Thanks & Regards,

Farookh Ahmed

Phone: [protected]

Dear Team
THIS IS REGARDING product LG optimus one p500 which is not mention in product list of your site for product list.I have bought a new LG optimus one p500 2 days back and N drive and other Navigation software's were not working on them.
SO today I decided to call customer care center at 7 in the evening as I was facing problem with Ndrive and other preinstalled navigation softwares and being a office goer did not have time to call the CC number at day time.
I was shocked when the CC person told me that there is no one from mobile team to help me out as they are available from 10.30-6.30 only,where as on my user manual it was clearly mentioned as 24*7 service. I have recorded the whole conversation as I was totally shocked to excuse given and now have decided to go for consumer forum for giving false information to the consumer and robbing him of his money.
This is a sheer cheating from LG customer care team and I need a proper reply immediately.

Whole conversation is attached for your reference and will be used as the evidence if my problem is not solved immediately.

Now after going through this traumatic experience I will not be buying any thing from brand LG as LG now does not treat its customer well and always leave them in mid day.
And now I am regretting my decision of buying LG phone

Phone imei: [protected]
Sof version: V10e-mar-28-2011
Build number FRG83

On[protected],My wife bought a seal packed LG Front Load Washing Machine (F8068 NDP) from a shop and on[protected], I open the box for Installation ( in front of your service centre person) and saw that one right back corner of the machine was damage. I said to your man but could not done any thing ,install that machine and gone.
Why I bought a damaged new machine, please change the machine as early as possible. Some one call from (2 weeks before) Delhi or Gurgow and ask about the machine, I said her what was the problem but still now no trace,what will be done.
ARUP DUTTA
JALPAIGURI,WB
[protected]