Life Insurance Corporation of India [LIC] Complaints & Reviews

This is the case of physical, mental and financial harassment due to negligence and deficient services from the LICHFL.

I am Rakesh Singh Negi, and have taken the housing loan from the LICHFL institution.
I am paying Rs.17377 EMI through ECS every 5th of the month, and has completed almost 2 years without any issue.
During April, May & June-11 my ECS was not debited.
Some where in 1st week of June, I received a call from LICHFL- Jeevan Kiran office, "due to insufficient fund my ECS is bounced back" i could not believe because we are always keeping sufficient fund on stipulated dates for the ECS.
In response to this, I called to Area Manager (Mr. Alok Goyal), he gave a number and asked to talk with this lady officer, i called her and she simply replied that because of insufficient fund my ECS bounced and pay the amount by cheque.
In response to this, i have called the LICHFL agent who was involved in my loaning process.
I went to his office and given him two cheques 797891 & 797892 dated 04/06/2011 for April & May EMI amount.
After 10-15 days of handing over these cheques, the money in my bank account was still lying because cheques were not presented (Again I have not been informed anything).
Once again being “poor helpless customer” I called to LICHFL office and personally visited (2nd July) to the office. I was asked to meet a lady officer, in discussion I was told due to insufficient fund my ECS was bounced and now I have to pay the penalty. I have shown them my account statement where the sufficient fund Rs.21000/- was there.
Since my ECS date is 5th of every month so I keep sufficient fund till 10 to 15th of every month.
The lady officer told me that during April month we have shifted the ECS dates from 5th to 21st and given the mobile messaging intimation.
But I did not received any message from LICHFL, I have requested for the acknowledgment of message sent to me, but the reply was very negative, that is not expected from the organization. Would I have been informed through “proper communication” there would not have been any issue of ECS bouncing, which is creating financial mismanagement for both customer & organization?
If we go to the meaning of communication, it means when it is received and perceived by the receiver then it called communication. If organization like LICHFL feels that just by sending a message their duty is over than they are not doing the justice with the customers & with receivable of the organization. And if the organization feels that just sending a message is the communication then It is suggested better to use media for the communication, by which the duty intimation job is completed whether it has reached to the customer or not the organization is not responsible.
Here my point is the, LICHFL being one of leading housing finance organization is dealing with the customers with such a negligence and deficient services. This has resulted an individual’s physical, mental & financial harassment; moreover it is misuse of national economy in terms of resources, time, value etc.
Here my complain is that because of the LICHFL negligence and deficient services why I should suffer, is it not their duty to inform or communicate the customers properly well in advance about any changes with the EMI related issue.
Well, if I am not able to repay the EMI as per the stipulated time period then I am fully responsible and will pay the penalty as per the rules.
Although, LICHFL should pay off the customer towards compelling the physical, mental & financial harassment.

i had applied for credit card vide application no.W[protected] on 4.10.10. alongwith the required documents.

Still now not known the status or reply from their office. My Pan No. AGNPS1797F.

SO MANY TIMES CONTACT MADURAI AND THEIR DELHI OFFICES NOT YET RECEIVED THE CARDS.

PLEASE TAKE UP THE ISSUE N ENABLE TO GET THE LIC CREDIT CARDS.

REGARDS.

TO
THE BRANCH MANAGER
L I C OF INDIA
PAYYANUR

SIR,
SUB : AGENCY REINSTATEMENT
REF : CODE NO - 02046778

MY AGENCY YEARDS ENDS IN THE MONTH OF 31ST MAY. I HAVE SUBMITTED 12 PROPOSAL ON DIFFERENT LIVES AND 2,95,000 PREMIUM IN THE LAST AGENCY YEAR. BUT THE PROPOSAL DEPOSIT UNDER ONE PROPOSAL PAID THROUGH CHEQUE PAYMENT WAS DISHONOURED AND SUBSEQUNTLY BY THE PROPOSAL WAS CANCELLED .

THE PROPSOSER AND MYSELF WAS CONFIDENT ABOUT THE PROPER COMPLETION OF PROPOSAL. HENCE
UNDER THE NEW MBG CONDITION MY AGENCY WAS TERMINATED

THE NONFULFILLMENT OF MBG CONDITON WAS NOT WILLFUL.
HENCE I REQUEST YOU TO CONSIDER REINSTATEMENT OF MY AGENCY.
THE L I C OF INDIA AT PAYYANUR BRANCH OFFICE NOT INFORM ME THAT THE CHEQUE PAYMENT WAS DISHONOURED. PLEASE TAKE ACTION AGAINST THE STAFF OF L I C OF PAYYANUR. BECAUSE SO MANY PERSONS ARE MISTAKED. ONE IS CASH COUNTER AND THE OTHER ONE IS BANK (I O B) PAYYANUR.

PLEASE TAKE NECESSARY ACTION. THEY SAID THAT THE AGENT HAS MISTAKEN.

Dear Sir,

I have a loan account running with LIC HFL that I had availed from Chandigarh Area Office. My Loan A/c No[protected] and File No 663157. I had problems in enabling the ECS for the same. And I have to pay the fines caused due to wrong data filled by LIC HFL personnel.

I am trying to get the ECS done from my Citibank Account of Delhi Region. The MICR code of Citibank Delhi Area is[protected]. But LIC HFL...

EMI paid by me against LIC housing loan a/c no[protected] for the period from April 2010 to Mar 2011, a certificate giving details of principle and interest, month wise required by me for taking rebate from Income -Tax department urgently,requested forward the certificate on priority to my email address ([protected]@hotmail.com) thanking you in anticipation

Sir
The Original letter sent to LIC-HFL is attached. My compliant is that they The Policy Number[protected]
value is 50,000 , which has got matured already in the month of[protected] not returned yet,even after closing the loan in LIC-HFL, at trichy office. Inspite of many reminders over phone to the said office, its getting delayed. First applicaiton was submitted in the month of April 2011.
Expecting a favourable reply regarding the same.
[protected]@bheltry.co.in
Mobile no [protected]
Thank you so much
[protected][protected][protected][protected][protected][protected][protected]--

FROM

A.JOHN YESUDASS
HC / 703 MARYNIVAS
ANNANAGAR POST
TIRUCHIRAPPALLI –26

TO

THE BRANCH MANAGER
Branch Office, UNIT 1
United India Building
Madurai Road
Tiruchirappalli – 620 001

SIR,
Sub: Not recd. The Policy Number[protected] / Dt. 20/02/96 Reg..

I have plugged the LIC POLICIES here below to HFL - LIC for the purposes of house building loan on 26th November 1998.(Loan Account number is[protected] One of the policy no is[protected] / Dt. 20/02/96 sum assured of Rs 50,000/-maturity[protected] is missing.
In the Reassignment given to me on[protected] from your office was, the original Policy no[protected] & [protected] but in the statement given is mentioned as[protected] & [protected].
I have attached both the documents recd. fom lic-hfl, for your reference.

Kindly return me the original policy no[protected] as its maturity date has already crossed.
.

Policy no Dt Com. Sum Plan Term Branch Due Dt Premium
[protected] 28/ 3/1998 25000 14 20 0745 1/12/1998 120.00
[protected] 20/ 2/1996 50000 14 15 0745 1/12/1998 305.00
[protected] 25/ 1/1999 Fire 1/02/1999 4.50
[protected] 50000 365.00

Thanking You


Your’s Sincerely


A. John Yesudass

Dear Sir,

I paid 2nd premium of My Policy No.[protected] Name of Policy Holder is Ramlalit Pathak Service Branch = 530 (Patna Mandal Mokama Branch) and Cash Receipt Sr.No. 6991453 Branch Code: DO 36 Date: 12.05.11 (4681) in LIC of India Bangalore Division II Next to BDA Complex Indiranagar Banglore-560038. and show the massage in online banking not paid the premium please clear these Point why it is not shown paid in Premium...

FROM
KANDERA DHARAM PAL
4/SURUCHI RESIDENCY, N-4
SECTOR - F CIDCONEW AURANGABAD
PIN 431003 MAHARASHTRA
MOB: [protected]
LL[protected]

DATE[protected]

TO

THE BRANCH MANAGER
BRANCH OFFICE 73 K BRANCH
HYDERABAD -CBO-17
TULIAGUDDA COMPLEX
FIRST FLOOR, APHB COMPLEX
M.J. MARKET,HYDERABAD
ANDHRA PRADESH


Dear Sir,

SN POLICY NO. PLAN N0 MONEY BACK AMOUNT DATE
1 [protected] 179/20/20 ` 15000/- [protected]


The above said policy amount was due on[protected]. I have not received the said amount till time . I have made a enquiry regarding the said amount at Aurangabad Branch(982). This Branch has advised me that cheque No. 0843874,dt.[protected] amount Rs.15000/- sent to your old address & now expired. You are requested to send the fresh cheuqe at the new address mentioned above.
Thanking you.

Dear sir,
mujjhe abhi tak 21/05/2011 ki statement nahi mili hai.
mera card number hai-[protected]
DHARAM PAL
[protected]
Email-dharampal.[protected]@gmail.com

Cheque Sl No. 60273 122 dt. 01.12.2010 amounting to Rs. 558.00 against Policy No.[protected] was sent for revalidated vide registered post on 08.04.2011 to LIC Of India IPP CELL NORTHERN ZONAL OFFICE, 11th FLOOR, TOWER-II, JEEWAN BHARTI, 124, CONNAUGHT CIRCUS, NEW DELHI-110001. No communication has been received till date.

Cheque Sl No. 60274 122 dt. 01.01.2011 amounting to Rs. 558.00 against Policy No.[protected] was sent for revalidated vide registered post on 08.04.2011 to LIC Of India IPP CELL NORTHERN ZONAL OFFICE, 11th FLOOR, TOWER-II, JEEWAN BHARTI, 124, CONNAUGHT CIRCUS, NEW DELHI-110001. No communication has been received till date.

Policy No.[protected]
Kindly update my e-mail address as [protected]@gmail.com or amol.[protected]@essar.com
Please note, I have forgot my, hence unable to login. Request yourself to send my password to my new e-mail address enable me to get my premium receipts & not able pay Premium of LIC also.


Thanking You,
Amol Shirsat...

Dear sir/Madam,

subject: delay in dispersement of loan amount of 15,00,000

I have initiated the process of loan sanction via mr. Srinivas rao, area manager, LIC housing finance limited, j p nagar, bangalore. I have received a confirmation of loan sanction from LIC housing finance limited, 19/19, jeevan sudha, 24th main, ground floor, phase-1, j p nagar bangalore - 560078 on 31st may 2011. Mr srinivas has been very helpful in this regard.

I, my agent (divya jain) and mr. Bindu have visited several time to j p nagar branch from 1st june to 21st june 2011 to follow up this case. I have to request srinivas, shailja, shalini, sudha, bindu, srinivas and many other office staff many times but I dont see any progress. Apart from the payment of loan application rs 6018 I have made many calls, many visits to the j p nagar branch.

Unfortunately to my surprise, I dont see any tangible progress in my loan application dispersement. Ideally it should take only 5 - 7 working days for dispersement of cheque once the loan has been sacntioned. I have only received following excuses from 1st june to 21st june

1. Himanshu your file has been misplaced and some documents has been exchanged with some other client.
2. Himanshu there has been reduction in the staff
3. There has been a new it system for loan dispersement and staff has not been trained on new it system.
4. Himanshu we have have lost the report submitted by engineer
5. The area branch manager has moved from j p nagar branch to residency road branch.
6. Although you have already given ec. You have to produce ec till date.

Loan application number 208550 (new application number[protected]
client himanshu bajaj
mobile number [protected]

I have faced mental trouble and harresment and unhelpful attitute from LIC housing jp nagar branch. I have pressure from my flat owner to pay him there remaining amount toward registration of flat.

Best regards
himanshu bajaj
+[protected]

Dear sir
My EMI cheque (Axis Bank) of Rs 21681 for the month of May got bounced due to non-financial reason (mismatch of number & figure of amount).So in the month of June it is expected that EMI should be debited 2 times. But to my surprise it is debited 3 times. Ie on 6th, 7th & 13th. I have reported this matter to your officer Mr Nani at Gajuwaka Branch but in vein. On 21st I tried to talk to your Gajuwaka branch head Vijay Shree madam but she refused to talk to me. Then I tried to talk to Hyderabad office but no body lifted phone. So please investigate the matter and refund one EMI to me.
B R LENKA
A/C NO 67100339

Dear Sir,
I am a policy holder of LIC since 2005. And later on I have buy a ULIP plan table No. 188 with policy no.[protected] on[protected] with the ECS monthly mode. Now I have some problem to deposit the premium in ECS mode so I visit the local branch on[protected] to change the mode and approach to Mr. Pawan Pareek, HGA and give him application regarding the necessary changes then he said that go to Mr. S.K. Sharma, AAO he is the person who told you that what to do. I asked him to do so, but he said that If a person opted ECS than he/she will not be able to change the mode till policy end date. I request him that I am not in position to pay the premium through ECS, then he replied that you must close your bank account so It will automatically be closed. I asked him that tell me other option because this is not possible for me to close Bank Account for this problem. Than I request to let me talk with some higher authority who can satisfy me with a proper answer, but he denied and on request he talked to Mr. Ashok Gupta on land line but he is not available on his seat. After requesting again and again he tried to contact him on mobile but after calling on 2-3 times on different mobile numbers Mr. Gupta tell Mr. Sharma that their is no other option, So I request Mr. Sharma to let me talk with Mr. Gupta but Mr. Gupta refused to talk with me.
Then I approached to Mr. S S Rastogi, Chief Manager of that branch then he told me to talk to Mr. Sarda who was Adm. Officer over their, When I approached him, he was busy on his mobile, after 15 minutes, he ask me, then I request him to sort out my problem, but he said that you must not deposit requisite amount in your bank account on your ECS date, so ECS will be returned and the payment will automatically be stopped. I told him that their will a penalty of Rs. 150 which LIC charges against returning the ECS and bank also charges a penalty of Rs. 250. This is not enough my track record will also affact. so I will not go for it. Then he again busy on his mobile without giving me proper answer.

Mr. Sharma and Mr. Sarda also told me to surrender the policy then it will automatically closed and all charges will be stopped.


Now I want to ask you that these responsible persons are suggesting me such irresponsible answers which shows LIC's bad reputation in the market. Now I will also suggest my known, friends and relatives that donot go for LIC's Policies, If then you also go for the same, you are ready to face problems, which will be created by these administrative officers.

So, I am asking you that, Had I made a mistake to faith on LIC as It shows me that time when the policy was offered me.

Now, I will through the ball in your court to decide that what is good and bad about it and let me know my questions answer that it will be possible or not to change the payment mode.

k k yadav
[protected]@gmail.com

I provided cheque to close the my loan account on 04 June 2011, But no action done till todate. I rqquest the authority to take necessary action in this regard.
Loan Taken from : LIC Housing and finance VASHI Navi Mumbai Branch.
Loan Account Number :[protected]
Loan amount taken : 16,00,000/-
Loan sanctioned : 24 June 2009

Ram Prakash Tamrakar
Mob : [protected]
Email : [protected]@yahoo.com

Dear Sir,
My monthly LIC pension for Rs.956/-is due since March 2011.But till date I have not been paid the said amount by LIC though I have submitted the Certifiate of Existence in the month of November 2010 duly signed by a Member of the Chairman Club for Agent(Code No -30858E) Mr Pulakeswar Mishra.
You are therefore requested to take up the matter with the appropriate authority for early release of my pension.
Your's Truly
(AJAY KRISHNA BOSE)
Policy No.[protected]
e-mail [protected]@rediffmail.com

dear sir,
i wish to bring to your kind notice that i have taken a health insurance policy from lic of india, product name "HEALTH PROTECTION PLUS" on 30/11/2010, against policy no.[protected] in favour of MR. DASARI. RAMAKRISHNA PRASAD.Inthis connection we have not received health insurance policy identity cards from ''FAMILY HEALTH T.P.A., PVT., LTD., So i request you please send a identity cards to me.
thanking your sir,
your's faithfully,
DRK. PRASAD.

My Loan a/c is [protected] and remiting thru ECS every month. Last few months my EML has increased up to 2000/- aprox wothout any prior information. EMI was fixed as Rs -.16308Now I am paying Rs.17637 from last month.All of a sudden EMI of Rs.17637/- was deducted without any early notice, how will I keep such amount in my Bank. I request you to look into and send me statement to my residential address.

I appeal the concerned authority not deduct any amount or inrease period without any prior letter in advance.

I N. BALASUBRAMANIAN VISITED TO LIC HOUSING FINANCE LTD ASAF ALI ROAD BRANCH ON 08 JUNE 2011 WITH MY REQUESTED LETTER FOR RELEASE PAYMENT OF 3RD INSTALLMENT AGAINST HOUSING LOAN A/C[protected], FILE NO.31556 AND SUBMITTED THE DOCUMENTS TO MR AMIT AFTER THAT MR AMIT TOLD ME THAT THE PAYMENT WILL MADE IN A 3 TO 4 WORKING DAYS TIME AFTER THAT 15 JUNE 2011 YESTERDAY I AGAINST WENT TO LIC TO CHECK THE STATES OF THE PAYMENT BUT IT NOT READY SO THEY TOLD ME TO CONTACT THE AGENT I IMMEDTELY CALL MY AGENT AND HE WAS THEIR AND HE AND LIC ADVISE ME THAT BY TODAY EVENING 16.00 HRS THEY WILL PROCESS FOR PAYEMTN BUT TODAY 16 JUN 2011 I AM TRYING TO CALL THE LIC OFFICE BUT NO BODY HE ANSWER THE PHONE. I REQUEST YOU KINDLY LOOK INTO THE MATTER AND RESLOVE THE MY CASE.

Dear sir,
I am an lic agent in kayamkulam branch( kerala). My agency code 1715796.I have paid premium amount Rs 18191 on 14/6/2011 through ePAY/To:LIC INDIA/4718048/LIC INVOICE.
Invoice details are ( invoice id 05443494} amount Rs.18191.from this account number:[protected] from (union Bank of India).
The amount has been debited from the account but has not updated in my premium point. please update as soon as possible.

Thank You
Suresh C