Life Insurance Corporation of India [LIC] Complaints & Reviews

Dear sir

I am Monotosh Roy from Badarpur, New Delhi, On dated 30/10/2010 I applied to LIC through an agent named Mr Satindar for AMULYA JEEVAN-190 term assurance plan for sum assured Rs- 2500000/- term of policy 25 years, yearly premium which was calculated at that time was Rs 7300/- .I provided all the required essential documents (As asked by the agent) and account payee cheque of Rs7300/- (cheque no- 075585 in favour of Life Insurance Corporation of India)
On 19/11/2010 my cheque was debited to LIC’s account (Statement provided at attached file in ward file ).
After a long period after submission of documents a letter was sent me through the agent for medical checkup. As soon as I got the letter, I communicate to the authorized center for medical check up and completed all the formalities.
After some days a phone call came to me from one official of LIC to confirm my particulars detail. The individual asked me almost every details- I provided to the proposal form.
In the mean time I regularly communicate with the agent for the completion of all formalities and to get the policy Receipt.
Finally on 28 March 2011. The agent provides me the first premium Receipt which shows the policy No[protected], Sum assured of Rs-1500000/- and yearly premium of Rs 6133/-.
Instead of Amulya Jeevan – 190 LIC officials have enlisted my proposal to any other plan because the Amulya jeevan plan has a minimum sum assured of Rs 2500000/-.
The agent once stated(In between our conversation at the time of providing me the receipt) that my particulars (i.e.all the documents including proposal form, my particular details) was lost after completion of medical test and so they have delayed to process.
If it is so - then there is no authenticated documents have attached with my policy. And this is a froad to me.
I complained to the LIC castomar zone through email (all communication details are attached) they advised me to contact to concerned deptt.
I contacted by phone with the concerned LIC staff Mr Khanna - DO of huda complex , Faridabad branch . He informed me that LIC can reduce the sum assured (Without informing customer) If there is any lac in medical reports (ECG report ) and if the castomar have low annual income than any recommanded.

I asked the policy turms regarding this to castomar zone . After this they have stop responding me.
They have taken full amount of money but not providing me the proper service and also may froad me by attaching un authenticated documents.

The attached file contains
.
1. FIRST PREMIUM RECEIPT.
2. LIC MEDICAL TEST REQUISITION LETTER.




COMMUNICATION DETAILS WITH LIC CASTOMER ZONE THROUGH MAIL

Monotosh Roy to customerzone_d.

show details Mar 29

TO
LIC Customer Zone Delhi,
H-39, New Asiatic Building,
Connaught Place,
New Delhi-110001
Info Center number :1251 or[protected]
Email :[protected]@licindia.com
Dear sir
I am Monotosh Roy from Badarpur, New Delhi, On dated 30/10/2010 I applied for your AMULYA JEEVAN-190 term assurance plan for sum assured Rs- 2500000 term of policy 25/30(I just forgot) years, yearly premium which was calculated at that time was Rs 7300 .I provided all the required essential documents and account payee cheque of Rs7300(cheque no- 075585 in favour of Life insurance corporation of India)
On 19/11/2011 my check was debited to your account.
After a long period after submission of documents a letter was sent me through the agent for medical checkup. As soon as I got the letter I communicate to your authorized center for medical check up and completed all the formalities.
After some days a phone call came to me from some official of LIC to confirm my particulars detail. The individual asked me almost every details I provided to the form.
In the mean time I regularly communicate with the agent for the completion of all formalities and to get the policy Receipt.
Finally on 28 March 2011. The agent provides me the first premium Receipt which shows the policy No[protected], Sum assured of Rs-1500000 and yearly premium of Rs 6133.
Probably instead of Amulya Jeevan – 190 Your officials have enlisted my proposal to Your Anmol Jeevan Plan.
The agent once stated(In between our conversation) that my particulars was lost after completion of medical test an so the delay has occurred.
Please investigate the matter and correct the Policy As early as possible.
Note that
a) I applied for AMULYA JEEVAN-190 term assurance plan for sum assured Rs- 2500000
b)At that period Yearly Premium was 7300 per annum.
c) I am attaching the copy of first premium receipt
d)There are some mistakes at first premium receipt
Thanking you
Monotosh Roy,P-34/4, DGQA Complex, Badarpur, New Delhi-110044






customer zone to bo_11U, Customer, me

show details Mar 30
Sir,
we are forwarding your query to concern deptts hope you will hear from them very soon.


LIC Customer Zone-Delhi
H-39, New Asiatic Building,
Connaught Place,
Delhi-110001
IVRS Help Line : 1251 from MTNL
OR Tel No. [protected] For other than MTNL users
To find service at your DOORSTEP :-
Please Enroll Your Policies On : www.licindia.in

INSURE AND BE SECURE


“Think GREEN”. Print only if needed
- Show quoted text -


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Monotosh Roy to customer
show details Apr 2
Dear Sir,

Even now I am not contacted from the concerned department
Please Investigate the matter.


Thanking you
Monotosh Roy
P-34/4, DGQA Complex
Badarpur
New Delhi-110044





Monotosh Roy to customer
show details May 17
Dear sir,

I am not satisfied with the answer given by concerned department regarding my problems. Please inform me what are the conditions for which without Informing me LIC can reduce the sum assured for which i applied for.And alsi Inform Me what action You have taken regarding this problems.


Thanking you
Monotosh Roy
P-34/4, DGQA Complex
Badarpur
New Delhi-110044






Monotosh Roy to customer
show details May 24 (10 days ago)
Dear Sir,
It seems that You are less interested in your customers having term insurance policy. And so I am not interested to your policy. And requesting you to refund me the hole amount of money i.e.(Rs-7300) at the earliest. And also confirm me your refund policy.


Monotosh Roy
P-34/4, DGQA Complex
Badarpur
New Delhi -44









DETAILS OF CHECK PAYMENT TO THE LIC
ACCOUNT STATEMENT

Account Statement for the period 17/11/2010 to 22/11/2010
Account Number [protected] Branch FARIDABAD MAIN BRANCH
Address P-28/4 SQAE(V) DGQA COMPLEX-BADARPUR NEW DELHI
NEW DELHI
DELHI-110044
India Account Type SBCHQ-CSA-PUBIND-CSSILVER-INR
Account Name Mr. MONOTOSH ROY MOD Balance 0.00
Drawing Power 0.00 Interest Rate(% p.a.) 4.0
Balance as on 17/11/2010 11,556.00

Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
19-Nov-10
(19-Nov-2010) TO CLEARING
75585 75585 7,300.00 4,256.00
20-Nov-10
(20-Nov-2010) ATM WDL
ATM 03240 AKC8015 MASLANDPUR WEST BENGAL IND 2,000.00 2,256.00









Thanking you
MONOTOSH ROY
NEW DELHI

This complaint was first sent vide my letter dated 9th November 2009, a copy of that letter was also sent to the Head Office of LIC Housing Finance Limited (the Company), Bombay Life Building, 2nd Floor,,45/47, Veer Nariman Road, Mumbai, Maharashtra
400001. However, till today there is no response. This shows the lethargic behavior and avoidance of consumer grievance at all levels of the Company.

Below is the mention of facts of my case for which I have all relevant proofs to prove my case in court / consumer forum.

1. During a search of housing loan options, I found the Company branch office address and mobile number of branch manager (Mr. VIshal Joshi) on internet and contacted him on his cell on 28th March 2009 and after getting appointment, I visited the branch at Jogeshwari the same day and met him for an urgent enquiry of housing loan;

2. I was looking for a housing loan urgently as I had finalized the property, signed an MoU and paid token money of Rs. 50,000/-. The validity of MoU was only up to 30th April 2009, means I had to finish all documentation and disbursement of entire consideration on or before 30th April 2009.

3. During our discussion on 28th March 2009, I told the branch manager the urgency of my requirement and the branch manager specifically assured that I would get the sanction letter within maximum 7 (seven) days of submission of all documents relating to my income;

4. As the matter was urgent, I was carrying with me all documents relating to income and property.

5. As I was carrying copies of all documents, income/salary proofs, Passport, Driving License, property sale deed, sanctioned plans etc, which I submitted immediately along with a form filled up by me in your office;

6. The same day (28th March 2009), I submitted a cheque no. 602754 for an amount of Rs. 5515/- drawn on HDFC Bank towards processing fee as required from the branch manager's side as I wanted immediate sanction of housing loan.

7. I submitted these documents only on the basis of assurance that I would be getting my sanction letter or final feedback within seven days of the said submission.

8. After 9 days of submission of all basic documents, I received a list of additional documents required by LIC Housing Finance on 6th April 2009 and I immediately arranged and submitted further documents on 13th April 2009;

9. I clarified certain concerns raised by Ms. Ritika Jhangiani, the Advocate appointed by LIC Housing Finance for doing due diligence of the property vide my email dated 22nd April 2009; However, there was no response to my email on that.

10. I further clarified in my email dated 24th April 2009 addressed to you that one flat in the same building in which I proposed to buy property had been financed by LIC Housing Finance and raised my concern that why Legal Team of LIC Housing Finance is having double standards to two different customers buying property in the same building. But to my surprise, and as usual the branch manager ignored that email and didn’t bother to reply at all.

11. I kept on trying on the branch manager's mobile, office landline, through emails (have all relevant emails) to get feedback on my application. However, nobody bothered to reply at all;

12. This is serious deficiency in LIC Housing Finance' services and gross negligence on its part for which I had to pay price in terms of following:

a. I paid a cash amount of Rs. 50,000/- to the landlord towards extension of MoU, which I had signed with the Owner of flat as the period allowed for execution of final agreement was 30 days (up to 30th April 2009);

b. I lost my processing fee which I paid to LIC Housing Finance Limited;

c. I had to apply to some other banks for housing loan and in the process I end up paying high interest on my housing loan as due to paucity of time, I couldn’t apply to SBI and other nationalized bank for lower interest housing loan and for urgent processing and sanction I approached IDBI Bank which charged me 9.50% pa interest as compared to SBI’s 8% and LIC Housing Finance’s assured rate of 8.50%;

d. Due to repeated follow ups and lackadaisical attitude from the Company's side, I lost my time and peace of mind and suffered heavily in terms of loss of money, work hours, efficiency and health.

the south zonal office, lic of india, p and g division will be sending monthly payments for jeevandara and jeevansuraksha policies thro' ECS to the state bank of india, fort main road,salem-636001 to my sb a/c no [protected] by first of every month for the flg policies:-1.[protected] rs888/-js; 2.[protected] rs 589/- js; 3.[protected] js rs 1196/- and 4.
[protected] rs 1555/-jd TODAY IS 10TH JUNE.TEN DAYS ARE OVER. NO PAYMENT IS RECEIVED.PL.ARRANGE FOR PAYMENT
S.LAKSHMANAN,OVIUM APT,BL.III,FLAT I, PERUMAL MALAI RD,NARASOTHYPATTI,SALEM-636004. PHONE NO [protected]
EMAIL [protected]@rediffmail.com

I am not recieving disbursement in a timely fashion. For Last disbursement for no reason I recieved lesser amount and this disbursement I have not recieved disbursement despite of multiple mail and telephonic reminders to both LIC agent and LIC branch.

I am Aryan Viswakarma and have taken a Home Loan from LICHFL. My File no is 505679 & Loan A/C No is [protected] . My loan amount is Rs.44,79,800/-.

During availing the loan I have discussed with LICHFL branch Head , Pune Swargate branch Mr. Rajnikant Uniyal about partial payment and he told me that, after 6 months of disbursement I can pay upto 20% of loan amount in a year and there won't be any charges on that.

Now I want to make partial payment of Rs. 5 lac towards my loan Principal amount and Shivajinagar Back office ,Pune is telling me that they will charge 2% on that.

Aryan Viswakarma

Sub:-Redressal of Grievances
File No. 30490 - Asaf Ali Road, New Delhi

LICHFL granted me home loan by putting uncalled for/unwanted Clauses in the Sanction. My grievances are as under:

1) I applied for Home loan in November, 2010, with LICHFL for Rs. 15 Lac by completing all formalities and providing all original necessary documents against a Builder’s Flat costing about Rs. 35 Lac...

Dear sir the situation of LIC HOUSING FINANCE LTD. is very bad because the behaviour of all the employee( Chaturvedi-AM, Saroj, Amit Jain and Vineet- all are Casheer) is very very bad. I have no word to explain. they do not receive the cheque of installment or use extra charges also.
I have totally upset from LIC HOUSING FINANCE.

Nitin Kapoor:[protected]

Update the information in your website properly. My mobile no. (ie.[protected]) has been updated in your website against Mrs.Uma Maheswari(saidapet branch - chennai). i had given written complain to Uma Maheswari 2 months back still she has not taken any action. Daily i am getting 10-15 calls from customers. if you have not taken any action i will deal this issue in a legally. This is absolutely a nuisance for me to attend your company calls.

Dear sir/Madam,

Name-Md ilyas ansari
Policy No.[protected]
Branch-Dalmia nagar(dehri on sone)

l submitted a request for surrender my above policy april-2011 for my most essential reason,but the above branch refused in payment my amount.i visited several times to the branch but all my effort gone in vain.

l request you please,instruct the branch for payment and panal interest as applicable at the earliest.


yours sincerely

Md ilyas ansari
policy no[protected]
mob-[protected]

Kindly refer to my complaint no.[protected] Dated 02.06.2011 regarding our Samridhi plus policy numbers[protected] and[protected] done in the month of April 2011. The premium at a rate of Rs.8000 and Rs. 5000 per month respectively was also paid at that time for the month of April 2011. The ECS mandate form was given and also cheque for the subscription for the month of April 2011 was also paid , which has been debited from our account simultaneously. Now the problem is that the premium for the month of MAY 2011 has not been debited from our bank accounts till this today i.e 08.06.2011. Several telephonic pursuance’s and reminder has been lodged in CBO-205 branch but in vain. It is not understood, why LIC is not interested to deduct the premium from our accounts. Now the problem is that premium of May and June 2011 both are due. Kindly arrange to collect the premium by 20th day of the month for which premium is due, otherwise if policy stops or any penalty occurs in case of non payment or delay payment will not be responsibility of ours. It is again requested to deduct the premium from our accounts as all papers are submitted with you which were duly checked by your office.

Sir,

I am a Policy Holder of LIC Branch Mayur Vihar Code 12F.
My Policy No[protected] dated 13/04/2011
Premium is Rs. 2000/ Mode ECS
Plan- Samridhi Plus

My First ECS was due for payment on 15/05/2011 but not deducted. As enquired by my Bank- State Bank of India Mayur Vihar Branch. I was not informed about not deduction. My agent told me that as per new guide lines of IRDA. Policy has lapsed. i approaced to Branch 12F, I waited in queue for payment for about 2 Hrs but due to change in LIC Software. system was not working. And as such that day was waste.
On Today also I went to deposit premium, I was informed that your policy is in force not Lapsed but as ECS Centre has not updated we can not aceept premium in Cash. Further asked to contact to ECS Centre. There is no Branch Manager and No Asstt Branch Manager.

Pls. help me what to do now.My premium is neigher being deducted nor being accepted in cash.

Thanks

NIKHIL AGRAWAL
636 POCKET V, MAYUR VIHAR PHASE 1, NEW DELHI-110091

Hi,

I recently applied for LIC home loan and it got sanctioned on 26/05/2011 (File no [protected]).
I had applied for 24,90000 rs. and for 5 yrs fixed term basis. Even in PDI interview the LIC person noted down the same details.

But when I got the sanctioned letter it was for 19,90000 having floating rate of 9.9%.

It seems LIC people have done blunders while entering the data.

I never asked for floating interest rate and I am eligible for 35 lacs of loan amount.

Could anyone please help me out with the process for asking these LIC guys to correct the sanctioned letter?



Regards,
Rajkumar Bisen
[protected]@yahoo.co.in
[protected]

RE: MASTER POLICY NUMBER 610239 - with LIC MUMBAI

I have not received my medical benefit cheque for April 2011. I have to follow it up, as they never send it as applicable, in October and April annually. Last week I emailed S.Karekar of P&GS Dept, MDO-1, reminding for this payment. I have been sent FALSE information that this was paid last year to me. In fact, last year I was paid for October 2009 & April 2010 only...

Sir/Madam,
THREE reminders have been sent to LIC, but they FAIL to act on these Complaints.
As per your Letter for Policy[protected], WHAT do you mean by, "ORIGINAL POLICY BOND"?
PLEASE PROVIDE FORMAT, OF THE BOND.
Secondly, please specify in what way my request, for the Change of MODE in Policy #[protected] got to do with the BOND. Is it BASIC HARRASSMENT????
Thirdly, Policy #[protected]/[protected]/ 89219124 needs RECALCULATION in premium levied and your Database needs to be updated about the same as I am unable to enroll the Policy with the new Data or rectify the Policy premium, at my end.
Respectfully,
Lata Braganza

I am sorry to inform that loan against my policy nos.[protected] &[protected] is pending with LIC'S 83A(BR.NO.2)at ANAND.I handed over application forms alongwith my original policy documents on 19/05/2011.

Till date i.e after a lapse of even 20days no cheque is received by me towards disbursal of the loan.

When BANKS are disbursing CAR LOANS within TWO days and HOUSING LOANS WITHIN SEVEN DAYS LIC is unable to disburse the loan against its own policy documents even after 20 days.

I regret to inform you that THREE REMINDERS at [protected]@licindia.com
& [protected]@licindia.com resulted useless.Even my FAX LETTERS at Central office no.[protected] and Zonal office[protected] proved a useless activity.
The authorities of LIC OF india are as UNRESPONSIVE as their staff.
Loan is demanded only when it is badly needed and when it is demanded and if not paid within a reasonable time IT IS A CRIME.

I Mrs. Sandhya Ashutosh Tiwari, co applicant of account number[protected] Ref. LA- 505432) had applied for loan from LIC HFL, Swargate Branch, pune.
The total amount of loan loan sanctioned was Rs, 2200000/- as per the letter received from LICHFL dated 6th Dec 2010.An executive of your office calculated the amount of loan as per the registered agreement of our flat ( i.e 85% to be Rs. 2170000/-.)
While caculating the loan amount the LIC team left the MSEB charges and recalculated the loan amount to be Rs. 2124000, which is a wrong calculation from your end.This we had informed the department and also to the Area Manager of Swargate 3 months back.
The details of the cheques disbursed so far is available with the team in the office.
Even after informing and taking follow up from the office we haven't received the final cheque of Rs. 45000/-

I am visiting the office every week to find out the status, but no one is taking the responsibility of it, every time they say it is being done. No one is responding properly regarding the status of our final settlement.Sir, its very difficult to go again and again to the office with my baby of 4 months, sitting for long hours and going back with no result.

Kindly let me know what needs to be done, as it has already been delayed.

Plz contact me at ashutosh.[protected]@gmail.com

I have paid full and final payment on 31-05-11 at ghaziabad branch. The amount cleared from my bank account on 03-06-11. The office deduct EMI on 06-06-11. What should I do ? The office did not replied my mail. They do not pick the phone. The area manager do not pick her mobile no. i ma helpless. I have to receive the original document as on date

Sir/Madam,
I want to bring the following to your kind notice :

1. That I raised a loan of Rs 3,00,000 for purchase of a plot in 2004 and I made the full repayment of my
2. outstanding loan on 29/4/2009 vide receipt No. A-0013723. An amount of Rs 233593 was paid by me on the date.
3. It also to inform that my LIC money back policy (No.[protected] was also mortgaged under my loan account No. 2670024. I was told that the money received from the mortgaged LIC policy can be adjusted against the loan payment (principal).
4. An amount of Rs 30,000 was received by LICHFL vide cheque No. 0917974 (AXIS Bank) dated 15/1/2009 from LIC India, Jhansi on account of my mortgaged policy. The amount received by LICHFL was neither adjusted nor refunded to me.
5. The LICHFL claims that they have refunded the amount on 7/3/2009 but this was never received by me. I request the LICHFL to provide that details of the cheque issued to me, proof of sending the cheque by speed post/courier, proof of receipt of cheque by me and clearance of the cheque from their account but they are not able to provide any such details. Rather, they are adopting dilatory tactics.
6. I have already submitted my application (hard copy) to the Manager (Operation) LICHFL, SAS House, Sapru Marg, Lucknow on 14/5/2011 but no action has been taken till date.
I request the concerned authorities to kindly look into the matter and take necessary action for refund of Rs 30,000 along with interest as I have suffered the financial loss due to lapse on the part of LICHFL. Had the amount been adjusted against any of my loan amount, I would have got the benefit during last more than two years.

With kind regards,

Yours sincerely,
S. K. Shukla
Principal Scientist (Horticulture)
Central Institute for Subtropical Horticulture, Lucknow

Residence : M-140A, Sector-M, Ashiana Colony, Lucknow

I am Latha U. Sankar (Policy no:[protected], an NRI from Salem district. Last time when I visited India, I had invested my money for LIC INDIA - ANMOL JEEVAN (single premium scheme), term insurance on January 21st 2011. In this regard, I had issued a cheque for Rs. 20360, (rupees twenty thousand and three hundred and sixty), cheque no: 012432, dated[protected], SBI Bank, Salem Main Branch (0913). The cheque was collected by LIC on 25.01.2011. My policy proposal was forwarded by agent Mr. V. Parasuraman (Agent code: 04419766 Branch code-766).

After the submission of my proposal, whenever I contacted him (Mr. V. Parasuraman, cell number: [protected]) regarding the status, he told me that my policy was under processing and he promised that he will deliver the document as soon as it is issued by the LIC. I came back to Taiwan on Feb 6th 2011.

On Feb 2nd week (by the time I already returned to Taiwan), when I called him, he said my policy got rejected and I asked him to return my money. After that when ever I call him, he didn’t attend/respond the call. On the month of May, I called him again, and then he told me that my policy got approved. I asked him to send me the document. I got the document on June 2nd 2011. To my great shock, the policy was not Anmol jeevan, which I applied for; He had cheated me and signed himself without my knowledge on a new proposal form and submitted on behalf of me, for a regular premium policy (Jeevan Anand). The date of commencement of new policy was on 28th Feb 2011, while I was not in India during that time.

I had paid about Rs.420 extra for the medical checkup to the lady doctor near 4 roads, Salem (paid the fee, Rs. 120) and for the medical lab (nearby lab) for blood and urine test (Paid Rs. 300). So, it’s a clear case of cheating, misinformation and fraud by the agent Mr. V. Parasuraman. I am send the the proof of all documents with this mail. I want him to be punished. I expect you to take action against him for this criminal offense and kindly give back my money without any deduction.

Regards
Latha U.Sankar

The LIC of India
PCMC Bangalore
Dear Sir/Madam,
REF: Policy Nos.[protected] [protected] [protected] &[protected]
Name of the Policy Holder : TRITON WENSEL DSOUZA
SUB: Payment thru' ECS not debited
LIC Service Branch No. 89F – Jogeshwari, Mumbai
Dear Sir/Madam.
The above Policies were enrolled with you on 28th August 2007 for ECS and a mandate was given to debit the same from my A/c with Axis Bank as follows:
Policy No.[protected] dated[protected] for Rs. 3735 yearly.
Policy No.[protected] dated[protected] for Rs.3852 yearly.
Policy No.[protected] dated[protected] for Rs. 3872 yearly
Policy No.[protected] dated 28.01.2006 for Rs. 3891 yearly

The above transaction were then carried out as per the instructions from the year 2008 till the year 2010. This year the above has not been debited from my account and accordingly complaints
were registered as follows:
1) Online Complaint on 17th March 2011
2) LIC Service Branch through the letter sent by email on 1st March 2011.
3) Axis Bank Branch at Bangalore dated 24 March 2011.

A reply from Axis Branch in their letter dated 30th March 2011 (enclosed) states that the amount for the above policies were presented by LIC and the same were returned
for the reason “ACCOUNT DESCRIPTION DOES NOT TALLY” (ie NAME MISMATCH). The bank on my request had also repeated their advice to you on 20th February 2011.

On my follow up with the ECS Dept of LIC it seems there is no communication from your end and cannot be followed up.
I therefore request you to kindly investigate the matter and let me know immediately to follow up on the same. Your reply can be sent to the above address
or to my email address: [protected]@yahoo.com

Thanking you,

TRITON DSOUZA (Contact Mobile No. [protected])
6th April 2011.
ADDRESS: TRITON DSOUZA
B26 Sugandh
Bhausaheb Parab road, Dahisar West,
Mumbai 400068.