Life Insurance Corporation of India [LIC] Complaints & Reviews

I akanksha raj has purchased two policies vide no.[protected] and[protected] in the name of myself and manju rani respectively from branch 12H of LIC but i have not been able to get my monthly ECS deduction from my saving account of SBI,Rohini.with reference,all the required formalities of LIC have been completed and verified by the entrusted bank yet the ECS deduction is neither running nor responded since March 2011 till date. please do the needful.

i have taken home loan from LICHF ,pune] two years back. Based on my salary my EMI was and now also its 19,580
Now I have enough salary that I can pay EMI of 25 or 30k ,on front page .]. I visited LIC office and asked so they told me that we can increase your EMI max by 2000 rs .. we can’t do anything as system [I think their software gives result based on my salary inputted to it two years back ] says like that , I told them that my salary is revised now and I can pay more EMI ..

are they correct ?

Thanks
Ravi

I am posting this compliant on behalf on my father T. Mohan Kamath.
He is a policy holder Future plus Policy no:[protected]. He has requested LIC to pay the full amount covered by the above said policy in lump sum and not in annually as he is not keeping well. Inspite of 3 months of the receipt of his request(attached for your reference), LIC have neither credited the amount nor done anything in pursuance of my request. LIC Branch office at Kanhangad where he has submitted the request has been deliberately dragging the matter stating one or other reasons.

Policy No.[protected]
Plan : Future Plus
Vested Date - 06/10/2010
First Letter to LIC was sent on 12.03.2011.
Second Letter to LIC was sent on 1.07.2011.

Subject: Fw: Disbursement of Loan amount in favour of the Loanee - Complaint there of. (Reminder)

To,
The Regional Manager,
LIC Housing Finance Ltd.,
Ground Floor,
4, C.R. Avenue, Hindustan Bldg.
Kolkata – 72 ( West Bengal)
Date 30th July 2011

Sir,
Mentioned below, the letter dated 14th April 2011, I had submitted earlier. I am sorry to let you know that no...

I have taken a jeevan aadhar policy . at the time of taking the insurance policy I was not informed by the LIC of India in any form what so ever that there is no maturity benefit of the policy. I was informed at the time of signing the proposal,by the agent of LIC of India that on maturity the annuity will be paid
I have deposited with LIC of India A sum of Rs3, 70, 000( Rs Three lakh seventy thousands) in the form of premiums
The policy is maturing in Nov 2011
Now my poor health with 58 yeras of age and no income for the disabled . & unable to earn at this old age Please help us to get the justice from LIC of India
Is it fair that old parents and disabled son are made to suffer ?
LIC of India is sitting on the money stating that there is neither surrender of the policy nor the maturity benefit as we are alive .
all that is rquested to you is to get us the pension/annuity from this policy or get us the maturity claim / surrnder of the policy
Thanking you in anticipation

Maharaja College, Ara, is GSLI Policy holder since 1994 . Policy no. 27771 Since 2008 we have been pressing for early release of death claim of our two members one of them a IVth grade employee,RAM MUNI RAM and the other a grade III employee, RAMJEE PRASAD . Besides post retirement claims of our three members have not been processed. We cut a sorry figure while replying to queries of family members of deceased members , who belong to a poor income group.......Principal,Maharaja College, Ara(Bihar)

My Name is Madhukar Garg and I applied for Pre – Sanction Housing Loan in LIC Housing Pune (Swargate) Branch on date 20th May 2011.

I contacted by an LIC Executive named “Santosh” on the day and submitted all required documents that he told me.

At the time of application, he (Santosh) said that I will get sanction letter in next 7 working days but it is more than 2 months completed and I am still waiting for the same.

When I asked for reason he said their area manager got transferred. I continuously made him calls every 3-4 days with no response at all. Every time he said there is a requirement of some documents.
20 days back I was asked to submit my latest form 16 that I submitted immediately.

The Cheque that I submit has already en-cashed on 10th June 2011.

10 days back from today (i.e. 20th July) I visited to LIC Pune Office (Swargate), Santosh asked me to meet Mr Prakash Tiwari.

Mr. Tiwari said that my file is just transferred to LIC Housing Main Office in Pune 2 days back (i.e. 11th July)…When I asked reason for that much delay then again he said area manager got transferred… then I asked him to give his statement in written, he said instead of writing this he will write that my documents were not completed.

I just wrote the above to their following complaint officers:
1. Mr. D.R. Muralidharan ([protected]@lichousing.com)
2. Ms. Usha Kakar (usha.[protected]@lichousing.com)

I asked to cancel my loan application and returned my all documents and refund my money.

I have a sanctioned home loan from LIC of 30Lacs and first installment is already disbursed (5.11 Lacs). Last 2 requests have been put on hold by them for some unknown reason and they say that my builder is not complying with some authority rules. Surpizingly, all other banks including govt banks are easily disbursing the loan.

The fact is that my loan was sanctioned at a much lower rate than current market rate (@9.25%) and is fixed for first 5 years. They cannot change the interest rates and hence do not want to disburse the loan.

Never ever try to take a loan from these guys...

Shalabh Srivastava

I HAD TAKEN THE ABOVE LIC POLICY ON 14.01.2001 AND THE LAST DATE OF PAYMENT WAS 05.01.2009 .AT THE TIME OF TAKING THE POLICY I WAS TOLD THAT YOU HAVE A OPTION EITHER TO RECEIVE THE MONTHLY PENSION OR THE TOTAL SURRENDER VALUE. AFTER MATURITY I WAS ASKED TO SIGN SOME PAPERS AND GIVE THE BANK DETAILS AND CANCELED CHEQUE FOR CLAIMING THE AMOUNT. AFTER SOME TIME I RECEIVED A LUMP SUM AMT ABOUT 25 % AND LATER ON WAS TOLD THAT YOU WILL GET SOME YEARLY APP . PENSION OF RS 10000 PA. TILL DATE NOTHING HAS BEEN RECEIVED BY ME.

MY REQUEST IS THAT I MAY BE GIVEN BACK THE MATURITY AMOUNT ( SURRENDER POLICY VALUE ) WITH BONUS AND INTEREST OF TWO YEARS

IN CASE I GET THE PENSION I RECEIVE ONLY AROUND 8.5 % OF PENSION OF THE TOTAL AMOUNT .

iN CASE I WITHDRAW THE TOTAL AMOUNT I RECEIVE MORE THAT 9% OF INTEREST FROM BANK AND THE PRINCIPAL AMT IS SAFE AND AS AND WHEN YOU LIKE TO WITHDRAW , YOU CAN DO THAT

I HAD BEEN REQUESTING MY JAMMU LIC UNIT 11 TO SORT OUT THE MATTER AND NOTHING HAS COME OUT TILL DATE,
.
I HAD BEEN HOLDING MORE THAN 5 LIC POLICY AND STILL I AND MY FAMILY HAS MORE THAN MORE 6 POLICY ALIVE,

NAME SHIBAN KISHEN TIKU
POLICY NO[protected]

168 D, POCKET IV
MAYUR VIHAR ,
PHASE 1
DELHI 91
LAND LINE NO[protected]
MOB NO [protected]

Sir,I (Z Hussain,[protected],Chennai ) have one LIC policy with number[protected] which I opened in Sep2010 and I gave my axis bank cheque leaf for ECS for premium clearance. But till May2011,ECS was not done by LIC and my policy was in lapse. So I issued my hdfc bank cheque leaf on May2011 and cleared all past premiums in cash and signed for ECS change form.
So wef June,ECS must be cleared from my hdfc bank account. But the problem is that LIC ignored my hdfc bank account without consulting me and LIC put cheque leaf to axis bank. As I changed cheque leaf,so I was not keeping money in axis bank. The LIC agent told me that premium amount would be ECS cleared from my hdfc account,but LIC put forth the cheque leaf to axis
1)axis bank is charging penalty for cheque bounces ,all because of LIC irresponsible attitude
2)LIC response to me is not satisfactory.
Please write to me because LIC has no right to forward cheque leaf to axis bank when I put forth ECS change request in May2011.
LIC is telling me reason that their server was not responding for 2 months,but I have got nothing to do with their problem . I want penalty charges to be borne by LIC

My this complaint is regarding the fake promises given to me and misguide me regarding the LIC plans by Sachdeva corporate,Building no 6,DDA complex Sec 8 Rohini,
I Got the call from this company on April 15 regarding the plan of Jivan Saral I which I had to pay sum of 48040/- for one year and after that 4000 every month
Till 15 years ,they told me that we have an additional bonus scheme in which you will get 24020/- cash back within of 3 months,
Then I purchased policy on 28th April 2011 after paying them 48040/-.after that I was waiting for any payment slip and after 2 months they have provided me the slip after I filed one
complaint at customer care, and again I asked for the policy bond but with empty handed I filed one more complaint they provided me policy bond this month (july)only.
Now they are not picking up my phone when I am asking abt that Bonus, they sold me the wrong policy in which I have to pay for 15 years to reach the same amount that the promised me for 11 years .
I am very much scared about my investments and mentally harassed by these peoples please do needful .

NAME :-Vikas Kumar Sharma
Policy No :[protected]
Policy Date :-28th April 2011.
Home Address :-VPO Kotla Khurd Distt, Una, HP-174303
Contact detail :-[protected]
Work Address :-3rd floor, Knowledge Boulevard.
Sec-62, Noida-UTTAR PRADESH-201309(INDIA),

Hi,
LIC Credit Cards have given me the most horrendous and torturous time of my life.
I submitted my application thru their agent in Mumbai named Mr.Pawaskar on January 30th,2011. Today is July 27th,2011 and I am still under the dark what my application status is. The customer service is horrible and extremely irresponsible. They no authority what so ever to atleast make an escalation for a case which is pending for 7 months. They first declined my application stating that I do not have a policy with them for over one year. Well, nobody is stupid to apply for the card without reading the eligibility criteria. The explanations provided were so ridiculous that nobody could believe them. I finally got a hold of someone from their Delhi office and I had them to reevaluate my application and to my extreme dissappointment, it is still pending. LIC credit cards is the worst credit card company that has ever existed on this planet. Extremely incompetant! I would never recommend this card to anybody. The staff is a cherry on the cake and they have continuously added to my grief without fail!

I Rajesh Pingale, your account holder, taken Housing Loan from your Vashi, Navi Mumbai Branch. Details as under:
Name : Rajesh Vasant Pingale
Address : Flat No: 8, Vaibhav Nagari-3, Katrang Road, Khopoli,
Dist – Raigad 410 202, Maharashtra
Mobile No : [protected], [protected]
Email : [protected]@rediffmail.com
Loan A/c No - 1 : A/c No - [protected] EMI Rs 2815/- (Loan Amt-3.00 Lacs)
Loan A/c No - 2 : A/c No - [protected] EMI Rs 1013/- (Loan Amt-1.00 Lacs)


I am one of your sincere account holder & regularly paying my EMI since 2004. Even though my Ledger a/c in yours books shows huge amount as outstanding since long back.

Even Bank also published my name in CIBIL list without any default from my side. CIBIL report shows outstanding of one EMI of period 2008, which i have already deposited in Punjab National Bank in Cash.

Since last 2 to 3 years i am in regular touch with your Vashi Branch to update my a/c but nobody taken it seriously. During this period i have communicated with Sayra Madam, Vaishali Madam, Jeena Madam & lastly with one Madam (Name not remember) to solve the matter as early as possible.

This problem starts since June-2008. In the month of June-2008 i have deposited my both EMI i.e. 2815/- & 1013/- in Cash at PNB – Khopoli Branch. After two or three month i noticed that Bank wrongly credited my A/c twicely by Rs 2815/- instead of Rs 2815/- & 1013/-. I informed the same to your Vashi Branch for correction of the same. But the Bank only reversed the one entry of 2815/- which was double credit to my a/c & never passed another entry for Rs 1013/- which was already deposited by me.

I this regard, i have submitted acknowledgement copy of Challan twicely to your Vashi Office for update the same. But still the matter is pending saying that it’s under discussion with your corporate office.

As per me, there is no any EMI is outstanding from my side except EMI for current month i.e. July-2011.

After discontinuation of Cash Challan by your branch, I have personally deposited my EMI to your Vashi office through cheque payment.

For reconciliation to find out difference, i obtained statement of Account for both files for period from Apr-2008 to June-2011. I verified the statement & found that :

1. Whenever i deposit my EMI, initially they kept all amount in Suspense A/c.
2. Then Bank charge me Addl Interest & Debit the same to my A/c
3. Bank also Debited Recovery Charges to my Account
4. Then finally they adjusted or transferred this Suspense Amount to my Leger after debiting all this Addl Interest & Recovery Charges.
5. Bank also passed various entries that mixed my EMI of my both a/c. i.e. deposited for one A/c & credit given to other a/c.

I don’t know why bank has Debited Recovery Charges & Addl Interest on me. Because i personally depositing my EMI to your Vashi office on regular basis. Why nobody is serious from your side to solve the matter immediately. Only i received copy from your corporate office showing this much amount is outstanding from your side, on regular basis.

Now i request you, please look into the matter to regularise the same at the earliest. If required, i will be available any time & can show you all details that’s required to you.

Also request you please arrange to clear my name from CIBIL list. Because CIBIL list shows outstanding of one EMI, that is already paid by me in Cash to Punjab National Bank.

Please take initiative to solve my problem at the earliest.

Thanking You,

Yours Sincerely,


Rajesh Pingale

I am sending many more letters by post and e-mail to the company for my IT certificate of loan a/c to submit the same in my head office and IT department since 06 months till now forwarded whereas I given all the relavant details promptly given in the correspondences. May I request you to do the needful for forward the same with immidiate effect since the same able to file the IT office before 31 July 2011.

Thanks

respected sir/madam,
I would like to bring this issue to your notice that there were misprinting errors in Set B paper of LIC AAO which was reconducted on 17th july 2011. Due to this there was lots of confusion among students. There was no one from LIC present at the examination center so this error should be taken into account by LIC Exam Controller and accordingly marks should be provided as selection of many deserving students are dependent on this

Thanking you

A Grieved Student

Loan a/c. no. 10002688
Life insurance policy no.[protected] issued by LIC hapur pledged against the said loan.
Policy maturity on[protected].
Maturity amount after adjustment will more than pay for the outstanding loan amount.
Many visits to the branch office have not been able to fetch a response.
Now the branch does not attend the phone calls.


P K Sharma

i want to know current status of my lic marekt plus policy a/c

account detail given the below

policy no[protected]

Dear Sir,

I have applied for home loan with LIC HF in 2nd week of Aug 2010. The file no is 208773 dated 23/08/2010 and they issued me sanction letter.

I have given one signed cheque along with filled application form for Home loan with jogeshwari-east branch.

But after 1 week submitting the form, I have informed and mailed them not to process my application. But still they deposited my cheue for Rs.5,500 on 20/08/2010. I have saved all those mails sent them for not processing the loan. I have contacted Mr.Vishal Joshi,(Mobile [protected]) Jogeshwari-e Branch Manager of LIC HF. He promised me to get back the amount deducted by them. But after some time he also not responding to my mails or phones.

But as per rules they should deduct Rs.1000 and back the rest of the amount.

Please do the needful and provide justice to me.

Regards
Krishna
[protected]

Dear Sir,

LICHFL has changed the status of my property from Flat to Flat Under construction without any reason for for home loan account number -[protected].


I have attached the statement for last year in which my property is mentioned as Flat and in latest statement it has been changed to Flat under construction.

Please do the needful to change the status of my property as Flat only and provide the correct statement ASAP.

Thanks & Best Regards
Nitesh Sharma

Barco Electronic Systems Pvt Ltd
A-38 B&C, Sector 64
201301 Noida, UP
INDIA
Telephone +[protected]
Fax +[protected]
Mobile +91 [protected]
nitesh.[protected]@barco.com

With reference to all the below email sent of LIC I haven't recieved any response, This was a total fraud & false conduct with customers.
During final settlement (cheque no. 00376503 of of Corporation Bank for amount of Rs,31,464/-) units sold from my policy as mentioned were only 2656.207 against the total units 2664.278 available in my account.

You are requested to kindly look in to the matter & suggest appropriate action to resolve the issue.

Abhishek Swarnkar
' : +91-[protected]

[protected][protected][protected][protected]
----- Forwarded by abhishek.swarnkar/JALCERT on 16/07/2011 02:01 PM -----

From: abhishek.swarnkar/JALCERT
To: [protected]@licindia.com
Cc: [protected]@rediffmail.com, [protected]@gmail.com, [protected]@irda.gov.in, [protected]@nic.in
Date: 29/04/2011 11:33 AM
Subject: (Reminder-3): LIC policy no.[protected]Plan-180)


REMINDER-3

Kindly expedite & acknowledge for the below email.

Thanking you with regards,

Abhishek Swarnkar
' : +91-[protected]



----- Forwarded by abhishek.swarnkar/JALCERT on 04/29/2011 11:13 AM -----

From: abhishek.swarnkar/JALCERT
To: [protected]@licindia.com
Cc: [protected]@rediffmail.com, [protected]@gmail.com
Date: 04/22/2011 12:09 PM
Subject: (Reminder-2): LIC policy no.[protected]Plan-180)


K/A: The Executive Director CRM/Chief(CRM)

Dear Sir/Madam,

With reference to my below attached email dated: 08/04/2011, its subsequent reminder dated:19/04/2011 & your reply via below email for the aforesaid grievance were regarding the following points:

1. the false information provided by your authorised agents (Mrs. Meera Jha- Code[protected]whom always been represented by her husband Mr. Manoj jha as himself as the LIC agent on above Agent Code)
2. Delay implicated by your above mentioned agent while surrendering the policy.
3. During final settlement (cheque no. 00376503 of of Corporation Bank for amount of Rs,31,464/-) units sold from my policy as mentioned were only 2656.207 against the total units 2664.278 available in my account.
4. Again for the above loss false information being conveyed by your agent Ms. Jha as the 8.07 nos. o[censored]nits out of total available with my Policy were deducted as duty charges by LIC. However which you also has clarified is not applicable.

The reply received from you only contains ONLY the information about the LIC policy plan no.: 180, which I already have with me. You are requested to Kindly address to the issues I have mentioned above & in earlier email.

You may take necessary step abolish the foul play by your authorized agents & to take necessary steps for settling the loss incurred to me.

Thanking you,

Abhishek Swarnkar
abhishek.[protected]@jalindia.co.in
Mobile: +91-[protected]



----- Forwarded by abhishek.swarnkar/JALCERT on 04/22/2011 09:38 AM -----

From: customer zone <[protected]@licindia.com>
To: <abhishek.[protected]@jalindia.co.in>
Date: 04/21/2011 07:46 PM
Subject: LIC-REPLY-AD



Sir,

We regret the delay in replying to your E mail dated 19/04/2011 and wish to inform you as follows

1 Policy number[protected] is a ULIP plan for the term 20 years and can be surrendered after 3 yrs from the DOC

2 THis policy is unit linked plan and dependent on market

3 You have taken Risk cover of 100000/- rs along with accident benefit of 100000/- Rs under the policy

4 LIC do not have surrender charges under this plan and charges ( deducted in form o[censored]Nits ) pertains to Mortality charges ( for risk cover ) and fund management charges as explained in the Policy Bond

THis is for your information

regard

LIC Customer Zone-Delhi
H-39, New Asiatic Building,
Connaught Place,
Delhi-110001
IVRS Help Line : 1251 from MTNL
OR Tel No. [protected] For other than MTNL users
To find service at your DOORSTEP :-
Please Enroll Your Policies On : www.licindia.in

INSURE AND BE SECURE

“Think GREEN”. Print only if needed


----- Original Message -----
From: abhishek.[protected]@jalindia.co.in
To: Customerzone_delhi
Cc: [protected]@rediffmail.com ; [protected]@gmail.com ; [protected]@irda.gov.in
Sent: Tuesday, April 19, 2011 11:41 AM
Subject: (Reminder-1) Fw: LIC policy no.[protected]Plan-180)

Reminder-1

Kindly expedite & acknowledge for the below email.

Thanking you,

Abhishek Swarnkar
' : +91-[protected]


----- Forwarded by abhishek.swarnkar/JALCERT on 04/19/2011 11:32 AM -----

From: abhishek.swarnkar/JALCERT
To: [protected]@licindia.com
Cc: [protected]@rediffmail.com, [protected]@gmail.com
Date: 04/08/2011 12:13 PM
Subject: LIC policy no.[protected]Plan-180)


Dear Sir/Madam,

This has reference to the above policy no.[protected], dated:29/03/2007 issued in my name (Abhishek Swarnkar), and my telephonic discussions held with your LIC agent Ms.Meera Jha (Code:[protected]whom always been represented by her husband Mr. Manoj jha as himself as the LIC agent on above Agent Code)

1. At the time of selling the above mentioned policy, Mrs/Mr. Jha has informed me that I would have to pay minimum first three premiums( i.e. up to March'2009). & my policy was supposed to continue till maturity i.e. 29/03/2026.

I had paid all the three payments for the progressive financial years i.e 2006-07, 2007-08 & 2008-09 as per the above information. I had received an email from LIC that my aforesaid policy has been lapsed, which was a surprise to me. After raising the issue to LIC I had received the reply that the same policy has been lapsed due to non payment as I had not paid the fourth premium in financial year 2009-10.

2. As I did not want to continue with my policy after such unsatisfactory instances, I had handed over the origional policy document to Ms/Mr. Jha for surrendering on date:13/09/2011 & refunding the amount for selling all the 2664.278 units available in my account at the current prevailing market NAV.

3. Despite of my repeated requests, Mrs./Mr. Jha has failed to surrender the policy units till dt: 10/02/2011. This inefficiency of your LIC agent Mrs Jha has resulted me the loss. At that time the prevailing market NAV was near around Rs.15.00, which could have amounted much more for refund against the selling of 2664.278 units.

4. At the time of issue of policy, I was never informed that any charges shall be levied on the policy at the time of surrendering of policy, which cam as a surprise to me. I got the final settlement letter along with cheque no. 00376503 of of Corporation Bank for amount of Rs,31,464/- for selling o[censored]nits 2656.207 against the total units 2664.278 available in my account. For that Ms. Jha has informed me that 8.07 nos. o[censored]nits were deducted as duty charges by LIC. However which has not been mentioned anywhere in the final settlement letter.

After some discussions your agent has assured me to settle the loss amount money with the next policy I would purchase from her.

This is for your kind information and to bring in your notice, how the customers of LIC are being treated by your profound authorized agents. Your kind intervention is requested with the above issue & to take necessary steps for settling the loss incurred to me.

Thanking you,

Abhishek Swarnkar
Email: abhishek.[protected]@jalindia.co.in
Mobile: +91-[protected]



Copy to :
Smt.Rita Bhattacharya (Secretary General) / Shri D.V.Dixit (Dy.Secretary)
3rd Floor, Jeevan Seva Annexe,
S.V. Road, Santacruz(W),MUMBAI – 400 021
Tel :[protected]
Fax :[protected]
Email- [protected]@gmail.com


Shri Surendra Pal Singh
Insurance Ombudsman,
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Bldg.,
Asaf Ali Road , NEW DELHI-110 002.
Tel.:[protected] /[protected]
Fax :[protected]