MakeMyTrip India Complaints & Reviews

################## NEVER BOOK HOTELS THRU MAKE MY TRIP ########################
I did my Hotel Booking @ Ooty through MakeMyTrip for the 9th Aug 2008 weekend and made the payment through CC. I had received an email and also the customer Rep from MakeMyTrip called up and confirmed that the booking has been done successfully and the same has been confirmed to the Hotel Authorities of Hotel Lake View, OOTY.
My trip turned into a NIGHTMARE when I reached Ooty with my family around 2:00 AM as I was told by the Lake View hotel staff that I do not have any booking in their hotel!!!. Moreover, they didn't have electricity and water since morning (came to know from the hotel staff only). I then tried calling MakeMyTrip to check the status with them but could not get anyone, no one picked up the phone!!!.
I along with my family was in a SHOCKED state as at 2.00 AM I had to look for another hotel to spend the night. I was only able to reach MakeMyTrip customer executive in the morning but I was told that today NO ONE from the hotel Lake View is there to look into the issue and assured that they will call back after sometime BUT no one turned up in regards to the same for next 2 days.
I called them back again after 2 days on 11th Aug and the call was placed on hold for 45 minutes and then it got disconnected on its own. I later tried calling them 4-5 times BUT DID NOT GET ANY RESPONSE as every time they said that there is NO concerned authorities to talk to me. I tried mailing my WORST EVER experience to the feedback email address available (share.[protected]@makemytrip.com) on the MakeMyTrip site but seems like the email sent to the feedback email address goes into the TRASH. I mailed them on the alternate email address and someone from their so called escalation team called up but I did not get any positive response from any of the higher authorities. It's been more than a week as on today (18th Aug 2008) and none of the managers of MakeMyTrip got the time to check into my complaint... So taking that into consideration I don't think we have ANYONE listening to such complaints at MakeMyTrip or to speak to a DISSATISFIED customer like me.
BOOKING THRU MAKEMYTRIP WAS A BIG SUFFERING FOR MY FAMILY AND YOU COULD ALSO FACE THE SAME EXPERIENCE.
SO I SAY A BIG NOOOOOOOOOOOOO TO ANY KIND OF BOOKING THRU MAKE MY TRIP...
Amit Mehta
So called MakeMyTrip confirmation Number: IN0808B01774

This is to inform you that i was wrongly levied a a sum of Rs 3839 for the services i did not avail by my card dated[protected].My Card no [protected] is Silver BOB card in the name of my father "Y M Singh".
HDFC has levied this amount which is the gateway Bank for Make My Trip.I have spoken to Make My Trip customer service regarding this problem.If i could receive any document supporting that the HDFC has not charged me the amount Rs 3839 for this transaction.
Please revert to this mail as soon as possible.I request you to kindly amend this transaction from your end and help me get my amount back.
Thanks & Regards,
Kunal Mohan.
(Dr Y.M.Singh)

I booked a hotel for one night in Shimla from MakeMyTrip.com. An offer was going on in which the company had to refund the one night price if I find a better deal elsewhere on the same hotel. I did find it on yatra.com and sent a snapshot to company. The executives confirmed that I will get a refund soon. But it has been more than 15 days but I didn't receive any refund as of now. This scheme is still on and the company is trying to make fool out of the customers through this.

I had made a reservation on 14th June 2008 for my friends who were to travel from Hyderabad to New Delhi on the 2nd August 2008 and a reservation were made accordingly and a confirmation was sent via an email and the required amount deducted from my credit card.

On 23rd June, (today) at 1812 Hrs I got a call from Tel No: [protected] stating that this call was from the airlines GoAir and the flight on which the 5 passengers were booked stands cancelled for reasons best known to the airlines and they will refund the money back to makemytrip.com from where I had made the booking today itself.

I called the office of makemytrip.com and spoke to a lady at 2031 Hrs on [protected] and enquired for my cancelled flight to which she said that she has checked/confirmed with the airlines and the flight stands cancelled.

I asked the lady to make 5 fresh bookings in Kingfisher Airlines for which I am ready to pay the remaining balance amount from the amount earlier paid, the lady refused to book fresh tickets despite my repeated pleas to her. in turn she said that I need to pay the company the entire amount for 5 tickets from HYD to DEL (approx Rs. 31500/-). the earlier amount that I had paid will not be adjusted against the new booking.

An email was sent by me detailing the entire of sequence of events, but no professional responce was given by the company.

I wish India woke up to Customer satisfaction sooner rather than later. Anyways I am going ahead with filing a legal case against the company in case I don't hear from them by EOD today 24th June 08.

I took a Holiday Package from Make my Trip for Ooty at Holiday Inn Gem Park. After paying everything beforehand my whole 2 days trip was merely a frustrating time for me and my wife.As per Make My Trip, the holiday voucher included lots of things like a chockolate cake on arrival(despite reminding the Hotel for around 12 times, it took 36 hours from time of my arrival to get a cake ), surprise Night Amenities (there was nothing as such), etc. The so called "4 star" hotel doesn't have a proper Cable TV connection and the restaurant "Toda Cafe" is terrible where they can't even manage 25 guests at a time !!!The room electric switches also do not work properly. All in all it was a terrible experience. Would request the readers not to spoil their holiday there.

I had booked 2 Goair tickets for Rs. 5090 on makemytrip.com. I had to cancel these tickets 2 days in advance for which the website's terms informed me that they would deduct Rs. 2200 for the transaction. I went ahead with cancellation and after more than 10 days, the refund I receved was Rs. 1890. i.e. Makemytrip deducted Rs. 3200. This is cheating and robbery. Can anybody tell me where to approach?

Hello Madam/Sir,
I recently booked tickets to-fro to Goa from bangalore thru Makemytrip.While going, the ticket was in SpiceJet.After reaching bangalore airport, spicejet told us that only 2 adult tickets were done but the baby's ticket is not done and we have to buy ticket again.We had received the PNR numbers for all 3 tickets but Spicejet said that we have not received baby's ticket.Since there was no time, we had to buy ticket again for our 1 1/2 yr old daughter.We dont know whose mistake it is.Whether it is SpiceJet or makemytrip.Who do we go and ask for reimbursement???Any one with similar problems??


Amitha

After innumerable calls to makemytrip customer care (which stands always clogged with traffic), I find the site the last hope for revival of my lost / nearly-lost, money / hope of availing tickets.

5 days back I have booked an airticket (Hyderabad to Kolkatta) from their website, and leave alone the receipt of paper tickets, I am till date eagerly awaiting the receipt of PNR / other confirmation from their end.
br...

i tried to book international tickets .the site was not at all informative. i slected no stop and went ahead and did the booking to dfind out later that no stop means it stops at one destination what a misnomer. when i checke the flight number it was not the no stop flight i wanted and i wanted to change the booking but demanded exorbitant price and when i asked to cancel arbitrarily charged 500 for not f doing anything...

Dear Sir,
I also heard from few of our clients that while booking with MAKE MY TRIP they had similar problems.
However , the only alternative available to us is to go to consumer court and also claim for the torture for following hectic procedures with MAKE MY TRIP for refund of our money.

This web portals are more into cheating and deceiving individuals as they are aware of the fact that no one follows so much...

Hi All,
This is to make everyone of you aware of the day light robbery by makemytrip, the famous airline ticket booking portal.

On 10th of Feb'08, I tried to book an airline ticket from Ahmedabad to Mumbai with GO AIR through makemytrip using my AXIS bank netbanking. Though the amount of Rs 2525 got debited from account but I didnt get the ticket. When I contacted the customer care on 11th Feb, after making...

Last Year, in October,2006, I bought a return ticket from Miami to Mumbai, at $1222. They were paper tickets which were supposed to be sent to my Florida address. Since the paper tickets never came to my houe(they said it was sent by USPS, and they do not take customer's sign for verification), I asked for a cancellation. MakemyTrip said that if I cancelled and bought new tickets through them, they would ensure that my refund is obtained...

To: [protected]@makemytrip.com; 'Angad.[protected]@makemytrip.com'

Dear Angad,

I await your reply on this. Also I wanted to highlight the sheer inefficiency and the horrible attitude your employees carry. Below is my saga….

1. I ask you and the one who revised my arrival plan for the revised itinerary and I am here still sending reminders to you guys
2. I was not informed by the one who revised my arrival plan from Indian Airlines to Go Air that the flight was halting at Jaipur and that the journey would take more than 2 hours from Delhi to Mumbai. Ridiculous, all he informed me was that the fare was the same and that the flight was on the same time as the Indian Airlines flight was scheduled
3. Only at the Delhi airport I realized that the Go Air flight (which was delayed by 2.5 hours, they too were in competition with you guys…. Ridiculous just as you are) that I had still something more in store for me… the flight was halting at Jaipur for 30 minutes… Am I crazy to pay the same amount for such horrible airlines, who delay the flight to no limits and that too with a halt at Jaipur for 30 minutes? AM I CRAZY? YES I AM… COZ I TRUSTED YOU
4. I DEMAND AN EXPLAINATION!!!! I have the right to information
5. And when I call up your call centre in the night asking them for an explanation and then ask for your supervisor to speak to me… I was kept on hold for 20 minutes without any information… Like a fool I kept holding your line, only for someone to hear my woes…. AND AS EXPECTED NOTHING HAPPENED.. YOU DARE TO MAKE MISTAKES… BUT YOU DON’T DARE TO FACE THEM… COWARDS…
6. I DEMAND AN EXPLAINATION, AN APOLOGY IN WRITING AND A COMPENSATION FOR THE INCONVENEINCE CAUSED TO ME DUE TO MISTAKE AT YOUR END.

Last but not the least, Angad, pls reply to my mail only when you have facts in hand… don’t dare to give me canned responses… BETTER SO ASK SOME SENIOR TO REPLY TO ME… AS I DON’T INTEND TO TALK TO ANYONE WHO DOESN’T UNDERSTAND MY PLIGHT… HA HA I AM STILL EXPECTING YOU INHUMANS TO UNDERSTAND MY PLIGHT.. As you see my signature below, I am a customer fulfillment head and I know what these canned responses mean.

Dare you not give me A DUMB RESPONSE ELSE I WILL HAVE TO APPROACH THE CONSUMER COURT. I am marking this mail also to ones… who are not from your organization and will definitely be able to understand my plight and hence help me out with this.

Regards,
Heena Patel
Customer Fulfillment
[protected]


From: Heena Patel
Sent: Tuesday, November 20, 2007 7:12 PM
To: 'Service'; 'Angad.[protected]@makemytrip.com'
Cc: [protected]@gmail.com
Subject: RE: E ticket

Dear Angad

Thanks for the prompt service. However, the e-ticket does not carry the revised itinerary. Am sending you my old itenary which is MUM DEL Spicejet and DEL MUM Indian Airlines, which should be corrected to MUM DEL Spicejet and DEL MUM Go Air.

Regards,
Heena Patel
Customer Fulfillment
[protected]
________________________________________
From: Angad Singh [mailto:Angad.[protected]@makemytrip.com] On Behalf Of Service
Sent: Tuesday, November 20, 2007 6:41 PM
To: Heena Patel
Cc: [protected]@gmail.com
Subject: E ticket


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________


Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel.



* Following are considered as valid photo ID

1) Driving License

2) PAN Card

3) Passport

4) Voter ID Card

5) Any other Photo ID issued by Govt. of India

6) Credit Card with photograph embossed on it.



MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

GURGAON-122016

Haryana

INDIA

E-Mail : [protected]@makemytrip.com

Home Page : www.makemytrip.co.in



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