[Resolved]  Make My Trip — Non a/c car provided for 5 days even after paying a/c charges

To the management make my trip
Good morning

Received vouchers sent in yourthe below maildated 10/02/2013

However i would like to express my deep displeasure regarding the following

Four tofive incidents

1) indica car provided without a/c functioning from first dayitself

Temperatures of 46 degrees at cochin almost transformed us into ahot bolied

Potato with car driverignoring our complaints and not informing the car owner

About radiator leakages, fan belt not proper nor air conditioning not working at all for almost four days were wasted without doing any proper sightseeing since most of the journeytime was wasted in car repairs or tyre bursting on the fourth day was the height of all.

2) at the height at hotel lake view plaza. Driver suresh next morning without informing us handed over his responsibility of taking us to pagoda resort

Paying non a/c fare to the driver who told usthat he would drop us at pagoda resort, allepy only and his job was over we were left with no car on arriving at pagoda resort as soon as the havala driver leftin morning at 10.00 am

Then the whole day we had to stay in hotel without any sightseeing.,

3) there also at pagoda resort, allepyanother surprise was in store waiting for us.

The manager refused to give us any room because the booking was not done nor

Did he receive any mail from make my trip or vidushi kara. He was very rude to us.

Without money transfer we waited for three hours at the rception almost dead tired

Immediately we spoke to one of your representative of make my trip regarding the mess, who later called the hotel manager of pagoda resort, allepley.

Only after money was received by the hotel we were given the room at the mercy

Of the manager who thought we had not paid any money for hotelroom booking

In advance.

Then we were provided with a car next day afternoon where we checked out

Of pagoda resort for another hotel stay atallepley beach resort hotel

Without doing any sight seeiing or local journeyon that day.
4) then mr akesh driver was alloted tou us when hardly three to four days of the tourwas left and we proceeded to kovalam beach for three days.

5) on the last day of night stay at hotel mr akesh informed that we will no longer

Be our driver on 02/20/2013 - saturday by calling us at 10.00 pm

We were worried about the next day 03/03/2012 for catching our flight to bombay

Without any mode of transport and help from car owner, we informed him at 10:30 pm

When he assured that he will arrange for a car the next day at 11.00 am

This was a very horrible experience for us for booking the tour with
Travel agent make my trip

Since almost half the journey - 5 days we were provided non a/c car, i should be

Given refund of rs 10, 000/- out of the rs 20, 000/- paid by us for a/c car for 10 days

Without prejudice. Awaiting your positive reply via e-mail

Regrds

Sushil v raje. Mobile nos. [protected]., [protected], land line no.[protected]