[Resolved] MakeMyTrip — Amount Debited but No Ticket | |
I have tried to book a ticket with MakeMyTrip but the transaction was incomplete due to some technical reason and the amount was debited from my account. Immediately, I tried to get in touch with their 24/7 customer support but I had to be in the queue for approaximately 20 minutes and finally when the call was answered, the agent disconnected it. I tried again but this time aproaximately 30 minutes in the queue but no answer. Finally I disconnected the call myself, because I have realized that the call charge from SWEDEN is exceeding the tickect charge itself. I am not worried about the money spent on phone call but we really have to do something about this, to bring this into the attention of the management so that better quality support can be availed. I am planning to send an email now but I dont have clue about theit response time. Was this information helpful? | |
May 12, 2017 Complaint marked as Resolved Verified Support Jan 31, 2010 MakeMyTrip India Customer Care's response Dear Joby Joseph, With reference to your post above, kindly share your MakeMyTrip Booking ID or contact number where we can reach you. You may email the details to [protected]@makemytrip.com. Regards, Devika Khosla MakeMyTrip Care | |
 6 Comments | |
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YESTERDAY I CALLED THE CUSTOMER CARE, TALKED TO RITA. THE WHOLE CONVERSATION COSTED ME AROUND 1500 RS. I AM CURRENTLY LOCATED IN SWEDEN AND IT IS AN INTERNATIONAL CALL!
IT WAS USELESS! SHE PROMISED ME TO CALL ME BACK WITHIN 24 HOURS BUT SHE NEVER DID. FOR THE SAME ISSUE I TALKED TO DHRAMESH 2 DAYS AGO, HE ALSO PROMISED TO GET BACK ME AND HE NEVER DID. NOW I SENT 2 EMAILS TO HIM BUT THERE IS NO RESPONSE.
IT WAS USELESS! SHE PROMISED ME TO CALL ME BACK WITHIN 24 HOURS BUT SHE NEVER DID. FOR THE SAME ISSUE I TALKED TO DHRAMESH 2 DAYS AGO, HE ALSO PROMISED TO GET BACK ME AND HE NEVER DID. NOW I SENT 2 EMAILS TO HIM BUT THERE IS NO RESPONSE.
Flykol caskback 800 is not credited
I have booked a flight Indigo and applied a coupon for rs 800 cashback. It was shown successful applied too. But didn't get any cashback yet.E-ticket
Makemytrip Booking ID: NF[protected]
Booking date - tue, 31 may 2016
Flight from kolkata to bangalore - indigo 6e-506
Coupon - flykol
Please help me in getting cashback rs 800
Dear Andy dj
In reference to your complaint, we have validated your case and found that on 31-May-16 customer has entered a deal code as FLYKOL while making the booking and as per terms & conditions of the offer the cash back has to be processed within 21 working days from the date of booking. The cash back of Inr 800/- has been processed from our end on 12-Jun-16 in customer’s wallet account.
In order to access the cashback in MakeMyTrip wallet account, customer must use the same email id as used at the time of the booking where the deal code was applied. To know more about wallet usage terms and condition, customer must visit http://www.makemytrip.com/mywallet/.
Assuring you best of our services.
Team-MakeMyTrip Care
In reference to your complaint, we have validated your case and found that on 31-May-16 customer has entered a deal code as FLYKOL while making the booking and as per terms & conditions of the offer the cash back has to be processed within 21 working days from the date of booking. The cash back of Inr 800/- has been processed from our end on 12-Jun-16 in customer’s wallet account.
In order to access the cashback in MakeMyTrip wallet account, customer must use the same email id as used at the time of the booking where the deal code was applied. To know more about wallet usage terms and condition, customer must visit http://www.makemytrip.com/mywallet/.
Assuring you best of our services.
Team-MakeMyTrip Care
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So, I decided to try my luck again on 06th Feb, BUT THE SAME PRROBLEM HAPPEND AGAIN! Later I called the customer care and talked to various people for approax 30 minutes. Then a person called Dharmesh Yadav promised me that he will keep booking active and will confirm when the payment is recieved.
I sent an email to him yesterday, but there was no response. So I decided to call the customer support. The first agent just disconnected the call between the conversation. I tried again and waited in the queue for 30 minutes and tried to call parallelly using a different phone. But this time I used 'international-new booking' option and within micro seconds I got Miss. Rita online.
She was soo kind to me but eventhough she couldnt give me any information on the ticket or the money. She tried to get in touch with the online department but never succeeded (may be the online department was offline). I realized that nothing is going to happen within in the next 24 hours. She promised me that she will call me after 24 hours and give clarification on where the money/ ticket is.
I must say that makemytrip must be really ashamed to focus only on their sales, and not on the support.
If I dont get the ticket and something goes wrong with my travel, I will end my relationship with makemytrip, I swear. I will also do rival marketing for you to the maximum possible extent.
Finally, call from sweden is quite expensive. approax 75 rs/ minute for 1.5 hours!!!