[Resolved] MakeMyTrip — Ticket Cancellation Refund Not Made | |
Hi, I had booked an Air Kingfisher ticket through Makemytrip.com for the 20th of Jan 2010. This ticket cost me Rs. 3136/-. Since I had to pre-pone my trip to 19th Jan, I took a new ticket directly from the Kingfisher Airlines at the airport. Kingfisher airport authorities asked me to pay the whole amount (i.e. Rs.5500/-) for the fresh thicket which they issued to me. They also told me that an e-ticket booked through Makemytrip would have to be cancelled online itself. I cancelled my ticket on the 19th itself from Makemytrip website. I got a comment after successful cancellation stating that, the amount would get credited to my bank accout after 10 business days, after deduction of the cancellation charges. It is 11th Feb.2010 today (more than 20 working days) but my amount is still not credited to my bank account. Every time i speak to a customer support exec. They give me different answers altogether. Even to an extent of disconnecting my call. Please could you help me get my refunded amt. ? Maria Was this information helpful? | |
May 11, 2017 Complaint marked as Resolved Verified Support Feb 14, 2010 MakeMyTrip India Customer Care's response Dear Maria Fernandes, With reference to your post above, kindly share your MakeMyTrip Booking ID in order for us to retrieve details of your booking. Regards, Devika Khosla MakeMyTrip Care Verified Support Feb 22, 2010 MakeMyTrip India Customer Care's response Dear Maria, On checking the details of your booking, since you made a date change directly with the airline and have used your ticket for travel, we will be unable to give you a refund. This is in line with what was communicated to you by a MakeMyTrip customer care executive over the phone yesterday. Regards, Devika | |
 9 Comments | |
Comments
Make My Trip — Refund not made
I booked an air ticket for Guwahati to Kolkata on 27/07/10 through Make My Trip,Booking Id FLT[protected].However, i cancelled the same on 29/07/10..But till date the refund amount has not been paid.The make my trip online refund status is showing that its paid. I checked with my bank also but the same is not reflecting in my bank account. I used my wife's Corporation Bank debit card for ticket purchase but Make My Trip is showing that they have made the refund in Citi Bank account..I cant understand how come Citi Bank coming into picture,when i have swiped a Corporation bank card..I dont even hold a Citi Bank account either.!!!!!!They are also not replying to my mails and are unaccesable through phone also..
This is simply disguisting and an unprofessional attitude from a company like Make My Trip...In a single word its Cheating...
Regards,
Anit Mukherjee.
[protected].
What 48 hours !!! No feedback has been given from your end though it has been 13 days after i lodged this complaint.
refund not yet been paid
Refund is not yet done how many times I have mailed and contact but no response. Such a shame that such a big Site and no response.Cashback not received
I had made a booking with Makemytrip 5 months back. They had promised for a cashback of 3000rs which I have not received till date. Booking Id IN1404B7S218778 Jains Chereath Mob: [protected] Dear Mr. Chereath,
Greetings from MakeMyTrip!
Please accept our sincere apologies for the inconvenience.
With reference to your mail below, please note that we have re-investigated the matter & cross checked as per Terms & Conditions, below are the details & correct amount of cashback has been processed :
1) Booking Id : IN1404B7S218778 : Cashback of INR 2000 /- processed on 31st Jul 2014 against dealcode - INDINT.
2) Booking Id : IN1405B8S013993 : Cashback of INR 2100 /- processed on 18th Oct 2014 against dealcode - ICICIIH.
Also note that cashback of INR 2100/- was the applicable cash back has been processed.
As per terms and conditions, the cash back was up to 3000/-.
Regards
Team-MakeMyTripCare.
Greetings from MakeMyTrip!
Please accept our sincere apologies for the inconvenience.
With reference to your mail below, please note that we have re-investigated the matter & cross checked as per Terms & Conditions, below are the details & correct amount of cashback has been processed :
1) Booking Id : IN1404B7S218778 : Cashback of INR 2000 /- processed on 31st Jul 2014 against dealcode - INDINT.
2) Booking Id : IN1405B8S013993 : Cashback of INR 2100 /- processed on 18th Oct 2014 against dealcode - ICICIIH.
Also note that cashback of INR 2100/- was the applicable cash back has been processed.
As per terms and conditions, the cash back was up to 3000/-.
Regards
Team-MakeMyTripCare.
Dear Nazia,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Janish Kr
We were looking into your concern but unable to found any transaction with the help of provided e-mail id.
Please provide us with the following details:
- Correct E-mail id used at the time of booking or
- Mobile number used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
We were looking into your concern but unable to found any transaction with the help of provided e-mail id.
Please provide us with the following details:
- Correct E-mail id used at the time of booking or
- Mobile number used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
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As you have asked for, below is my MakeMyTrip Booking ID - FLT[protected] and the booking date is Booking Date - Mon, 18 January 10. This ticket was cancelled on the 19th January 2010.
One of your customer care executive had assured me that my amount would get credited between 7-10 working days after raising a complain. Today is the tenth day, but my amount has still not appeared to my bank account.
I am hoping that atleast you can help in this matter.
Thank you,
Maria