[Resolved] MakeMyTrip — Refund of Tickets not processed properly | |
Hello, I had booked for airline tickets using Makemytrip.com on 3rd Nov 2010. Two separate amounts of AED 770.82 and AED 632.29 had been debited from my credit card account. Booking ID: NF[protected] Amount to be Refunded: Rs 5,930 Booking ID: NF[protected] Amount to be Refunded: Rs 5,436 Complaint reference ID:[protected] On 25 Nov, I have cancelled these tickets and received a notification from Makemytrip.com that they have refunded Rs. 5,930 and Rs.5,436 after deducting the cancellation penalties. As of 1st Dec, I see 4 credits made to my online statement (credit card) from Makemytrip - of approx AED 4 each. I subsequently got in touch with my bank who have confirmed to me that the merchant (MakeMyTrip) have refunded/reversed only approx Rs 200 instead of Rs. 11,366. This is a big discrepancy and frustrating, because I have not had one credible response from the MakeMyTrip customer service support team. I have only be assured that the query is being forwarded to the concerned department and will receive a response within 72 hours. It's now been more than 10 days, with still no resolution of my refund from MakeMyTrip. Trail of communication: 01 Dec - I contact MakeMyTrip over refund discrepancy 02 Dec - (Kandarp) - MakeMyTrip issues complaint ID and support staff cites that the complaint is forwarded to concerned dept and to wait for 72 hours. 06 Dec - I contact MakeMyTrip again, given that they dont respond. 07 Dec - (Payal) - Tells me that the complaint is forwarded to concerned dept and to wait for another 72 hours. 10 Dec - I contact MakeMyTrip again, and inquire about status. I request that my refund case is taken up quickly by appropriate and knowledgeable persons. The makemytrip's "escalation" process regarding customer complaints is nothing but another scam as nothing really comes out of it. Would be grateful if this can be sorted out soon. Thanks, Sidney Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Yes Sumit, it also happened with me . Once I cancelled the ticket of International flight but I need to follow a lot to get the money refund into my account. Finally I got the final settlement after 11/2 months of my cancellation. This is totall rediculous service I felt . Make my trip has to take the proper steps and process to be placed in right place to provide proper service to customer . Only I can suggest is follow them up till you get your money back.
I've tried to book a ticket from Kolkata to Brussels round trip on 19/03/2011. I've done the transaction through online sbi. After the payment is done it said session has expired. Money has been debited from my account but ticket is not booked. When your customer care personnel called me she said that money has not been reflected in your account and ticket cannot be booked and money will be credited back to my account within couple of days. Since I had to book ticket urgently I bought the ticket through another agent. But today i.e. 22/03/2011 at 11:00 AM another person called and said that money has been transfered to your account and asked for my confirmation to book the ticket and told him not to book. Then he said money will be credited back to my account with in 3 or 4 working days. But to my horror at 16:06 in the evening I got a message from makemytrip stating that ticket has been booked. So I request you to kindly look into the matter and take the necessary steps to return my money as I've already booked a ticket.
MakeMyTrip Booking ID: IN1103B09496
MakeMyTrip Booking ID: IN1103B09496
THIS IS COMPLAINT AGAINST ‘MAKE MY TRIP’
I HAVE BOOKED ‘THE HOTEL LALIT, DELHI, 1 ROOM FOR 2 DAYS 5&6 JAN 13 THROUGH
‘MAKE MY TRIP’ I FOLLOW ALL INSTRUCTION & BOOKED.SURPRISINGLY AMOUNT RS 22664 WAS DEBITTED IN MY ACCOUNT &I DIDN’T GET BOOKING CONFERMATION.IMMEDIATLY I CONTACTED MAKE MY TRIP’ THROUGH FROM MOBILE &GIVEN COMPLAINT.CUSTOMER CARE ASSUERED ME THAT AMOUNT WILL BE REVERTED BACK IN 48 HRS.BUT IT DIDN’T HAPPEN.
THEN I CONFERM WITH BANK OF INDIA &THEY CONFRIM THAT
SERVICE PROVIDER HAS CONFIRM THAT MONEY IS RECEIVED BY
Merchant id: NH[protected]P01.[COPY ATTACHED]
I HAVE MAIL ALL DETAILS WITH MY BANK STAYEMENT, WITH ANSER FROM BANK TO’HOTEL SERVICE DEPT OF MAKE MY TRIP ALSO TO MR SHRAVANKUMAR [RELATED OFFICER]
EVERY TIME THEY ASK TO WAIT FOR 48 HRS WITH NO OUT COME.
SO I FEEL I AM BEING CHEATED.
SO PLEASE HELP ME
BELOW, REPLY BY BANK
Dear Sir,
We have received response from the service provider as below.
"
Dear Team,
TPSL ID: 57418460 /Bank ref no: 7439287 /Merchant id: NH[protected]P01
Kindly note that the status for the above mentioned transaction is marked as success and the payment for the same was sent to the merchant Make My Trip on[protected].
"
Thanks and regards,
Starconnect Team
I HAVE BOOKED ‘THE HOTEL LALIT, DELHI, 1 ROOM FOR 2 DAYS 5&6 JAN 13 THROUGH
‘MAKE MY TRIP’ I FOLLOW ALL INSTRUCTION & BOOKED.SURPRISINGLY AMOUNT RS 22664 WAS DEBITTED IN MY ACCOUNT &I DIDN’T GET BOOKING CONFERMATION.IMMEDIATLY I CONTACTED MAKE MY TRIP’ THROUGH FROM MOBILE &GIVEN COMPLAINT.CUSTOMER CARE ASSUERED ME THAT AMOUNT WILL BE REVERTED BACK IN 48 HRS.BUT IT DIDN’T HAPPEN.
THEN I CONFERM WITH BANK OF INDIA &THEY CONFRIM THAT
SERVICE PROVIDER HAS CONFIRM THAT MONEY IS RECEIVED BY
Merchant id: NH[protected]P01.[COPY ATTACHED]
I HAVE MAIL ALL DETAILS WITH MY BANK STAYEMENT, WITH ANSER FROM BANK TO’HOTEL SERVICE DEPT OF MAKE MY TRIP ALSO TO MR SHRAVANKUMAR [RELATED OFFICER]
EVERY TIME THEY ASK TO WAIT FOR 48 HRS WITH NO OUT COME.
SO I FEEL I AM BEING CHEATED.
SO PLEASE HELP ME
BELOW, REPLY BY BANK
Dear Sir,
We have received response from the service provider as below.
"
Dear Team,
TPSL ID: 57418460 /Bank ref no: 7439287 /Merchant id: NH[protected]P01
Kindly note that the status for the above mentioned transaction is marked as success and the payment for the same was sent to the merchant Make My Trip on[protected].
"
Thanks and regards,
Starconnect Team
I have been booking flight tickets thro makemytrip. The reward point is awarded to someone's payback card. I have been contacting / writing to Cust-care with no use. There is no escalation process.
The entire portal is a hum-buck one and all cheats !!!
The entire portal is a hum-buck one and all cheats !!!
two time cash cutting to creditcard
k r bineesh an[protected] [protected]@yahoo.com[protected] Dear Bineesh,
Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding refund.
As we have checked and found that full refund has been processed on 21Apr16, hence we request you to check and do let us know once the refund received by you.
Assuring Best Services.
Regards
Team-MakeMyTripCare.
Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding refund.
As we have checked and found that full refund has been processed on 21Apr16, hence we request you to check and do let us know once the refund received by you.
Assuring Best Services.
Regards
Team-MakeMyTripCare.
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MakeMyTrip — Proper Refund Amount not made
My MakeMyTrip booking ID was NF[protected] and the booking was made for a return trip from Hyderabad-Kolkata (4th Nov) and Kolkata-Hyderabad (8th Nov) respectively.However, on 4th of Nov the Kingfisher Red Flight IT-3433 got cancelled by the airlines. Once informed, I was promised a full refund of this side of booking once I got in touchbase with the Makemytrip representatives and they updated 'my cancellation' details on my behalf accordingly with full refund amount of INR 5459 being displayed. Next week, I received an email notification from MakeMyTrip mentioning that the refund process has been processed and to my utter surprise the cancellation charges of INR 1000 for Flight No. IT 3433 (which did never appear and I received no intimation from MakeMyTrip even!!) instead of mentioning the things repeatedly in all my calls!!!
I feel really awful that in spite of calling the Makemytrip people for about 8-10 times (repeating the same facts and trusting on the falsified assurance provided that time) and sending all the documents (2 bank Account Statements & Letter issued by the Airlines) as required during the last 3 weeks, the problem still persists with the requested amount still not refunded!
Its not a deal about INR1000, its the deal about the falsification of things that Makemytrip people are doing to make a customer suffer. I haven't even received any response from them for both the emails that I have sent!
Regards,
Sumit
+91-[protected] / +91-[protected]